Thank you for your thobnaoual H.
Customer Reviews for U-Haul Moving & Storage of Oakville
Oakville, ON L6K3T6
(Dorval and Speers)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It was a great experience. Every time I was there the facility was clean and employees were helpful and friendly.Julie M. | Overall Experience
El cliente no dejó un comentario.Yanan X.
El cliente no dejó un comentario.Brad C.
El cliente no dejó un comentario.Sandra R. | Overall Experience
El cliente no dejó un comentario.ALESSANDRO B.
great place awesome staffdanila k. | Overall Experience
Filled up the fuel but still got charged.. next time I'll be going to another u-haul locationJoseph O.
Provide a snow brush. The windshield was covered in ice and snow when I picked up the van. When I returned the van, there's a sign that says to stay with the vehicle and someone would come out. No one had any intention of coming out to check the vehicle. Perhaps the sign should be removed??Bradley S.
El cliente no dejó un comentario.Rahul K.
El cliente no dejó un comentario.Mohammad A. | First Impressions
El cliente no dejó un comentario.Shivam P. | Overall Experience
El cliente no dejó un comentario.HUGH J.
Manager is super niceIbrahim E.
El cliente no dejó un comentario.Nengi S. | Overall Experience
El cliente no dejó un comentario.Gomidas D.
Lose the estimate charge and explain the fuel charge to customers. Terrible customer service.Line E.
El cliente no dejó un comentario.Nina Z.
Patient and friendlyLawrence K.
I returned the truck at 10:50 and they did the check in at 1:52 so they are charging an extra day of rent and insurance. This is not correct, they were not busy at the time I returned the vehicle.JOSE G.
I have to say, I've had my fair share of crappy experiences with U-Haul, but the Woody Rd. people were super helpful and nice. A very pleasant surprise.MICHAEL M.
the agent Shahd was super nice and helpfulMoaz R.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Svilen P.
Had a great experience at this facility.Edson f. | Overall Experience
I rate excellent. The only improvement I suggest - you should not have customers complete those pre-arrival questions that are going to be repeated anyway at the Uhaul location. I had filled in for example to decline insurance and they need to ask me again. I filled in emergency contact and phone and it was asked again. Don't waste our time filling things out ahead of time (which is meant to save everyone's time) when not used. I know a number of things were used, so streamlining this would be great - either don't ask it twice or 2. Make the online pre- question suffice. Thanks so much. A good experience.David J.
El cliente no dejó un comentario.SUSANNE G.
El cliente no dejó un comentario.P B.
El cliente no dejó un comentario.Arman K.
El cliente no dejó un comentario.ANDRE H. | Overall Experience
El cliente no dejó un comentario.Sandi D.
El cliente no dejó un comentario.Maria P. | First Impressions
They called me a day after and asked me where was the truck ! I said I dropped it off at the same location of pickup, they asked..where was the key, I said I left them in the drop box, this was very unprofessionalKHALED A.
El cliente no dejó un comentario.Jacqueline T. | Online Move In
El cliente no dejó un comentario.Daniel M. | Overall Experience
El cliente no dejó un comentario.Lin X.
El cliente no dejó un comentario.michael W.
Please start focusing on what you're doing and what customer want. I had a horrible experience iin past 2 daysVarun V.
Very clean and tidy location.Fernando M.
El cliente no dejó un comentario.Ben I.
Vehicle was in the back lot, frozen shut, cargo door left open and interior full of snow and soaken wet for the move, plus no scraper to clear the windshield, driver side wiper didn't work to clear salt... was a terrible and dangerous experience. I would like a full refund. Austin Reid 416.562.8667 firstname.lastname@example.orgAustin Jason R.
Great service. Concerns: no snow brush / ice scraper in van. No snow tires....in Ontario?Michael B.
Dropped off after hoursK-BRADEN M.
Clean truck and helpful staffBOZENAE P.
Definitely extremely helpful with a last min short term storage situation. We were really in a jam and this was the best coarse of action. The rolling carts on site were beyond helpful.Daniel M. | Online Move In
El cliente no dejó un comentario.Michael G. | Overall Experience
El cliente no dejó un comentario.Gurddeep B. | Overall Experience
El cliente no dejó un comentario.Tjandra S.
u-haul did not commit to the original 20 foot location promised. Had to choose a 15 foot truck at a location far from the original pick up spot. The change of pick up location for the 20 foot was even further out of town.Ian A.
The car was dirty and an alert popped up about needing to add air to a tire. Given the convenient location and the friendliness of the staff, I would still recommend this location, but would definitely need to give advise to check the vehicle thoroughly.Laurent R.
El cliente no dejó un comentario.Waseem M. | First Impressions
So goodTjandra S.
Oil the hitch and gate rollers. Trailer needed simple tlcAl C.
Extremely helpful and friendly service. My favourite location.Richard S.
Fast and easyMartin B.
The van i rented was exceptionally clean and staff and customer service was excellent!!! Nice to see a place that still holds customer service to a high standard.Karen M.
El cliente no dejó un comentario.Jason B.
El cliente no dejó un comentario.Tod C.
El cliente no dejó un comentario.Paul M.
The vehicle was not very clean, and the van smells a bit I think it could be resolve by getting one of those pines for cars, but overall was a good experience the staff was very friendly and helpfulMauricio G.
El cliente no dejó un comentario.Roland I.
I had to walk out to the back lot in the cold to get the truck.john S.
El cliente no dejó un comentario.Paulo C.
Great staff and really comfortable facilitydanila k. | Online Move In
Always great service and help.Don P.
When we booked the storage locker we were advised the locker we had was the biggest. That night we struggled moving items into the locker. Ultimately found out the next day a way bigger locker was available. Upset the customer service representative did not offer that option to us. Very disappointing as the room was very difficult to maneuver. The door/ locker was very weak and not as sturdy as other locations. When I eventually spoke to the manager/ acting manager the refund for the locker was issued but I had to present my Carlsen as we had rented a van at another location. The initial customer service woman was very discouraging and I have always had an amazing experience with Uhaul. I was saddened and upset by thr treatment from the initial customer service rep that I spend 3 weeks resolving the issues. We have closed down the locker and moved to another facility.Maria G. | Overall Experience
El cliente no dejó un comentario.JORGE A.
El cliente no dejó un comentario.Ian H.
Staff very friend,y and helpfulKathryn W.
Great customer service on pick up and delivery of the van!Tracy P.
Best rental experience ever. Thank you!Anna C.
Amazing staff and service highly recommended this u haul locationHayatullah N.
El cliente no dejó un comentario.Anmol S.
Insuring that customers get the truck they booked for that day and time. They made me drive to two locations just to waste my gas and time. I would definitely call customers or send them a text when's it time to return the trucks. Waited on the phone for over 20 just to be told to wait a few minutes just to be told come back at 9am won't be ever renting from this company again.Hailey W.
Windows and mirrors were really dirtyDaryl O.
El cliente no dejó un comentario.Walid E.
All good thanksDon P.
I dealt with the manager and she was excellent.Doug L.
Was instructed to hook the trailer up myself. Was missing the wiring harness extension and rubber retaining loops for the safety chain hooks. I had to get them from an adjacent trailer. Other location had better equipment and service.Vic U.
El cliente no dejó un comentario.MOHAMED B. | Overall Experience
El cliente no dejó un comentario.MOHAMED B.
El cliente no dejó un comentario.Gino A.
El cliente no dejó un comentario.Luka B.
El cliente no dejó un comentario.Thomas K.
Please provide ice scrapers to your vehicles! This is Ontario and the winter is harsh like ice here!PATRICK F.
El cliente no dejó un comentario.Zheng Chun M.
When I arrived, the unit I had rented had no power in the building and therefore I wasn't able to access the elevator. As I had a truck full of items to move in and then had to change and rent a more expensive unit in a different building. Although the gentleman working there tried his best to help me I am really not impressed with my overall experience.Tonya F. | Online Move In
El cliente no dejó un comentario.RAYMOND G. | Overall Experience
I was billed for 50 additional miles which was incorrect as I took of photo of the odometer reading prior to departure..robert S.
the location only have 1 staff member on the counter, and on November 1st she was rude as hell, i Marked that the van was dirty inside and outside and attached photos and yet when i returned the van i was charged $25 cleaning fee, and didn't receive a copy of the receipt i had to go online login for thatAyad E.
El cliente no dejó un comentario.Abner Asiel N.
Very good thank you very much.Jacobus B.
El cliente no dejó un comentario.Giovanni C.
El cliente no dejó un comentario.Tom D. | Overall Experience
El cliente no dejó un comentario.Maria G. | First Impressions
El cliente no dejó un comentario.Eve s. | First Impressions
A few staff need to work more efficiently to avoid confusion for the customers.Thi Hong Ngoc T. | Overall Experience
I purposely rented it for four days and someone messed it up and only did it for three days, I was moving November 1 which would be obvious moving on the first I feel and when I got there it was booked November 1 and I had to have it back by 10 AM ridiculous I will never come back there againKaren R.
El cliente no dejó un comentario.EDUARDO C.
Quick and efficient service was in and out in the truck in 5 minutesJames L.
El cliente no dejó un comentario.Sean Z.
Only drawback is paying $10 extra to get 24 hour access. I declined. Makes absolutely no sense why U Haul would apply this charge. Why not just include in the rental price and give customers the option. Comes across as a money making scheme.STEVE P. | First Impressions
El cliente no dejó un comentario.Laurentiu R.
El cliente no dejó un comentario.Goran P. | Overall Experience
Only issue i had was with the connection on the trailer. One of the pins were missing so running lights weren't working but it was daytime and I wasn't going very far so it wasn't a big deal. The check-in person took a picture of the connector for proof. Other than that all went well and quickly.Darren T.
El cliente no dejó un comentario.John H.
Summer months was very hot inside. The carts were nice, although one was broken once. The alarm seems useless as it keeps going off and it doesn't look like anyone checks. I tried to buzz security multiple times for different matters, like the alarm or lack of toilet paper, but nobody ever answers.Lawrence M. | Overall Experience
Good service, friendly and fastAdrienne S. | First Impressions
El cliente no dejó un comentario.GUAN H.
Easy process to book on line and very good service in store for pick up and drop off.John D.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.Andrew D.
it worked perfect for the 2 months we need. while we waited for our new place.JOHN J R. | Overall Experience
The staff was great when we picked up and dropped off. No complaints.JOHN J R.
El cliente no dejó un comentario.ZHEN W.
Have the attendants actually get up from their chairs and assist in some way. These guys didn't want to move from the computer. It's a service business someone need to train them on what that looks like. I prefer the south service road location because of that which I have used over the years. They work for you.Thom H.
Service while booking for a cube van, taking it on scheduled day and returning it was great too! Courteous, answered my questions politely and processed the transaction quickly except for the computer which was slow.JINA T.
El cliente no dejó un comentario.Antonio C.
El cliente no dejó un comentario.Nina S.
El cliente no dejó un comentario.Rasheed A. | Overall Experience
El cliente no dejó un comentario.Rasheed A.
El cliente no dejó un comentario.Johan K.
El cliente no dejó un comentario.Joy U.
I will 100% rent a vehicle from this location again. The ladies who helped me were fantastic and the van was affordable & convenient.Evangeline T.
quicker pickupsFaaz H.
If paying by debit confirm the timing to receive the hold back with the customer.Tim S.
Great experienceKyle B.
El cliente no dejó un comentario.Pourang R.
El cliente no dejó un comentario.Robert P. | Overall Experience
Beyond terrible staff and management. The staff were untrained and unaware of how to use the computer or where to find things. Luerelie the manager at this location was terribly disrespectful and I will never return to this location or any uhual storage after this experience.Mary Ashley C. | Overall Experience
El cliente no dejó un comentario.Tom D. | First Impressions
El cliente no dejó un comentario.Don D. | Overall Experience
El cliente no dejó un comentario.John K. | Overall Experience
El cliente no dejó un comentario.Francine L. | Overall Experience
El cliente no dejó un comentario.John H. | Overall Experience
El cliente no dejó un comentario.Lee L. | Overall Experience
El cliente no dejó un comentario.Darryl E. | Overall Experience
El cliente no dejó un comentario.Marina D. | Overall Experience
Got great customer service. And Loreli was very kind in giving us conveniently located storage space.Georgina A. | Overall Experience
The GM who checked us in was kind, professional and very helpful. Our truck broke down right in front of our unit as we tried to pull away. Luckily she was there and knew exactly what to do. She was amazing and honestly made everything better after a very stressful few days.Arlette E. | First Impressions
After paying my first months rent i arrived at my unit a week later to move the contents of my house in only to find I had been locked out due to 'lack of payment'. I spoke to the manager, Lorelai, and assumed she had taken care of the error. I arrived again a week later to find that i had been locked out of my unit again. I spoke to lorelai once again, i found her rude and unapologetic. She was very unprofessional. The beginning of this month I received an email from Uhaul saying I was late with my monthly payment and was charged a late fee and locked out again. I was confused as my credit card was nowhere near its limit. I called Uhaul and spoke with a young man to find out that there was no credit card on file for my account. (You cant make this stuff up). I have had nothing but issues as a direct result of the unprofessionalism and incompetenace of Lorelai, the manager. If I treated my clients like this, i would have none. Do yourself a favour and go to another Uhaul in the area or make sure to have another customer representative take care of you at this location.Nicole K. | First Impressions
El cliente no dejó un comentario.Mary Beth T. | First Impressions
Consumers deserve more Respect from the Management in general. Mostly long time Customers..JOSE R. | Overall Experience
I made reservations for both trailer and storage. There were none of them available at the time of check-in.Thi Hong Ngoc T. | First Impressions
Storage was fine but for the mice that were in our storage unit and ruined some of our items. Doesn't seem like much was done to prevent rodents.James B. | Overall Experience
El cliente no dejó un comentario.Peter T. | First Impressions
El cliente no dejó un comentario.ThiDaoLe N. | Overall Experience
El cliente no dejó un comentario.iram N. | Overall Experience
El cliente no dejó un comentario.Lawrence M. | First Impressions
I was called by this location 3 times, I do not know who this person is who was moving. I told them this multiple times and they kept calling back.Darlene K. | Overall Experience
El cliente no dejó un comentario.Christopher G. | Overall Experience
Perfect service excellent sales /staff. Special thanks to Lorelie Aumann.Rasheed A. | First Impressions
I loved it , good job.jude b. | Overall Experience
Great experience only comment is girl who was on was very junior and was had a little bit of a hard time figuring some things out and manager wasn’t reachableSYDNEYALANA M. | First Impressions
Great serviceAman C. | Overall Experience
El cliente no dejó un comentario.Nabeel H. | First Impressions
El cliente no dejó un comentario.Nelson V. | First Impressions
El cliente no dejó un comentario.HERNANI D. | Overall Experience
Before even entering the office a staff member approached me and offered to help me, setting a great tone for the establishment. Workers I interacted with were very friendly and helpful. Facilities were clean and just as advertised.NICHOLAS LEE C. | First Impressions
El cliente no dejó un comentario.Melissa C. | First Impressions
El cliente no dejó un comentario.Tijana C. | Overall Experience
El cliente no dejó un comentario.Christina S. | Overall Experience
El cliente no dejó un comentario.Shelagh R. | Overall Experience
Moved in on a Sunday afternoon. The staff present was informative and helpful. GraciasBarry T. | First Impressions
I was very grateful to Laura Lee and the staff, they where very helpful in every way. Thanks again SandraSandra R. | Overall Experience
Its a very good idea that we have like storage to serve business.Mohammad W. | Overall Experience
Melony (Manager out of Brampton) was especially helpful after the fire destroyed most of the building. She was polite, professional, understanding and went well above and beyond what anybody could expect. Big fat raise for Melony.chris m. | Overall Experience
Melony (Manager) is a true professional. Polite, helpful, and she went above and beyond the call of duty to help me out.Christopher J M. | First Impressions
My contents were covered with ice because of the fire in my old unit's building. I was very impressed with the helpfulness, speed and efficiency of your recovery crew's action in cleaning up my old unit,re-boxing salvagable contents, and moving as much as possible to a new unit (in frigid weather).JOHN M. | First Impressions
Temperature was turned down making it very cold on the second floor. Blowing in insulation made no difference to warm the second floor that was now around 50DegC the temperature made sorting through archives is difficult (can not ware gloves) . Plus the billing credit from prepaying a unit and downsizings seemed to be a mystery. The previous management kept it warm on the sevens floor and billing and upgrades and down grades were never an issue. They always accommodated my needs.scott h. | Overall Experience
A difficult day for the check in (snowstorm) but probably more difficult for the folks moving in than for the employees behind a desk. Smiles and a bit of emphaty can be learned, even if process was efficientDevon M. | First Impressions
El cliente no dejó un comentario.Ravish T. | Overall Experience
There is no light in my storage.Mustafa M. | First Impressions
A-1 service. The staff was friendly, caring and very helpful. I always use Uhaul for my moving needs.Linda P. | First Impressions
I couldn't use the storage unit because the day I was moving my things the elevator wasn't working. Using the stairs wasn't an option, as some of the boxes were heavy. I had rented a truck, so I wasn't going to pay for a new truck later on, so I simply had to look for an alternative.Javier H. | Overall Experience
I have used haul in many ways , Truck rental , trailer rental and storage and every time things are done right !KENNETH N. | First Impressions
Answer to 5 relates to lack of salting and snow removal outside the door to where locker was located.BRIAN M. | Overall Experience
El cliente no dejó un comentario.Eva H. | Overall Experience
El cliente no dejó un comentario.JACQUELINEM B. | Overall Experience
Staff goes the same extra mileKenda a. | First Impressions
Staff very friendly Great service!Peter M. | Overall Experience
El cliente no dejó un comentario.Kathy G. | First Impressions
El cliente no dejó un comentario.ANDRE H. | Overall Experience
Ther is a promotion I got one month storage freeabdul k. | First Impressions
El cliente no dejó un comentario.Miroslava M. | Overall Experience
Amazing management uhau Oakvillehristo s. | Overall Experience
El cliente no dejó un comentario.Ronald C. | Overall Experience
Uhaul as a whole is very disorganized. I had to fight with different reps to get my locker and my drop off location at the same location without being charged $2000 extra. The lock i was told to buy was the wrong one for the locker so I was forced to buy a second lock. Not sure why I cannot use the lock i originally purchased.Jared M. | Overall Experience
El cliente no dejó un comentario.Paul S. | Online Move In
El cliente no dejó un comentario.PIYUSH T. | Overall Experience
Friendlyscott h. | First Impressions
Made a reservation a month in advance. The truck had been loaned out to someone else when we got there. The staff was unusually unhelpful and argumentative. Make sure any perks you get are included in your actual contract. Have a tendency to deny at time if payment. Not impressed. But the storage facility was great!!Linda D. | First Impressions
El cliente no dejó un comentario.Miroslava M. | First Impressions
Need some helping hands for guidance on floor as staff behind counters are too busy. Even we were given space and place were occupied and unloved. Then we came back and update your team, they were not aware. RegardsMASHOOD M. | First Impressions
El cliente no dejó un comentario.Rebecca M. | Overall Experience
El cliente no dejó un comentario.OMARMAHMOUD M SA A. | First Impressions
El cliente no dejó un comentario.Mark B. | Overall Experience
El cliente no dejó un comentario.Amanda S. | Online Move In
El cliente no dejó un comentario.Christina S. | First Impressions
El cliente no dejó un comentario.Gregory Z. | Overall Experience
El cliente no dejó un comentario.CATHERINE P. | First Impressions
New area is large and easy to access. Upgrades to this location make it my first choice now.ANDRE H. | First Impressions
The door to unit 225 did not hold up very well when opened. This could have hit me as it did drop down a couple of times.ben d. | Overall Experience
Staff were very friendly and helpfulNORMANA B. | Overall Experience
El cliente no dejó un comentario.ANDREA S. | First Impressions
Would love to have light in the actual storage unit to see properly. Otherwise good experience!Liana P. | Overall Experience
Hi... The service at this facility was exceptional. Access to the storage units are easy. The office staff was very friendly and efficient and check in was very fast and clear. During the move, we realized that the storage unit was too small for all of our stuff. I asked the staff for help and they were right on it. Problem solved. i would highly recommend this location.Don R. | First Impressions
El cliente no dejó un comentario.Shelagh R. | First Impressions
El cliente no dejó un comentario.Paulo A. | Overall Experience
El cliente no dejó un comentario.richard c. | Overall Experience
Clean storage units,we'll kept grounds, friendly staffMiles G. | Overall Experience
I was very impressed when I returned my U haul cargo van. The young man, Moona, was very kind and friendly. When I went to the storage unit to unload my stuff, he was very helpful with the door of the unit that got stuck on me. He demonstrated patience and kindness. GraciasMARISHA W. | First Impressions
Lorelei is very efficient and helpful She is also very good at multitasking and helps several staff at the same time and helps her own customerDebra V. | First Impressions
El cliente no dejó un comentario.Jung Woo J. | First Impressions
El cliente no dejó un comentario.Paul S. | Overall Experience
El cliente no dejó un comentario.Louise F. | Overall Experience
El cliente no dejó un comentario.Karen H. | Overall Experience
Great place, easy access, very clean, very friendly and helpful staff. ¡Gracias!Debby L. | Overall Experience
El cliente no dejó un comentario.richard c. | First Impressions
El cliente no dejó un comentario.NORMANA B. | First Impressions