Comentarios del cliente para U-Haul Moving & Storage of Oakville
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Oakville
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GEORGE C. en
Very professional and accommodating. Excellent service.
Serge L. en
I rented a 5 x 8itch trailer and I indicated that I needed a ball and hitch for the trailer. I was informed this Oakville location had everything I needed. When I get there they do have the ball and hitch except they are separate and they do not have the tools to put it together. I had to go back to Royal windsor location to get what I needed and then go back to this Oakville location. When I get there, we hook it up but the trailer lights are not working. After much rewiring the trailer is deemed good to go. Total time from first arrival to leaving is 4 hours. I'm driving to New Brunswick. Now I am late leaving. In the middle of the night, I get pulled over by the police because although brakes and signals working, my night running lights were out, so essentially I was driving with an unlit trailer. Not safe. Luckily I am almost at my destination so I only have to drive another hour with my hazzards on - annoying. Next day, I drive to nearest u-haul for assistance. 3 hours of rewiring and replacing wires and marker lights on the trailer to make it road worthy. This was an added stress and a significant delay to my journey. I use u haul a lot. This should have been a simple hook up and go.
CHARLES P. en
Not much to improve at this location. It was a good experience at this U-Haul...people were all very friendly and helpful.
jerrie K. en
Try to provide customer with parking for their vehicle. None seems available
Chris J. en
Great job
Magdi Y. en
Upon customer request, provide labour /worker per hour flat rate
nabilah K. en
I filled in a check-in form online to make the process faster. However when i turned up, the staff told me that you do not accept international drivers licenses. I dont understand why i did the check-in, where i clearly market 'international license' and uploaded photos of the front and back. It is precisely to avoid delays. I had to wait for a friend with an Ontario license to arrive to salvage the situation. While the staff were curteous about it and still gave me my rental for the period i needed, i wasted time waiting around and was distressed for some time. This could have been avoided had the online check-in flagged my license or something! Thanks, Nabilah
Adel G. en
I rented a cargo, Van. Fuel level was less than the half of tank, but was shown on the printed form as the half of tank. The U-Haul driver who checked the car corrected that on my paper. I returned the car at same level I took it with and mentioned that to the younwoman who checked tha car. I received the invoice by email and found out that, they charged me for gas. I called the location and advised them that there is a gas charge although I show the person who received the truck from me that revised pick up form by the Uhaul employee. they forwarded me to another person, who promised I will receive a call soon with this regard, which did not happen.
Richard K. en
Friendly check in agent.
John L. en
Mobile pick-up did not work... for some reason, it requires my phone location and couldn't do that. I'd say, it cost me more time as a result. Then, I had to wait in line for 30 mins while the long check in process took place for the people in front of me... disappointing. I'm going to try a different vendor next time I need a rental truck, trailer or van (Home Depot is much faster)
Bill T. en
Check in/pickup/return all excellent. Quick and easy. Truck worked properly, clean on inside, dirty on outside. Improvements, seniors discount would be nice,
TERRY-LYNN S. en
Just need lighting in the units!
Idil A. en
I'm glad I came to the right place.
Yazan T. en
Cheeeeeters with gas record
Richard Y. en
The service at the drop off location was fine and courteous.
don P. en
Pretty outstanding service and personal care. Thank you!
Abnoor K. en
Please teach your dealers a sense of customer service and buy better software systems that they don’t go down.
Jeff S. en
Overall, a very positive, trouble-free experience. Friendly staff.
nick e. en
Great people at the desk. Horribly slow computer systems created a huge lineup in the showroom and made everyone very frustrated. Time to invest in new IT infrastructure to speed up servicing clients.
Dave M. en
This location was exactly what a service provider should be and save the day for us. My first reservation # 98293688 was a disaster. At 9 pm, the night before my reserved, guaranteed, confirmed (allegedly) reservation, I received a call from a young man that was very un-knowledgable about your products, told me my covered trailer was not available and that I could have an open trailer which wouldn't work. He also told me that there was nothing available in all of the GTA. This was not acceptable. I was provided with a customer service number and after a very stressful night scrambling to find a covered 5x8 trailer, I was directed to the Woody Rd, Oakville location, 5 minutes from the Winston Churchill location, where there were 2 available and was able to book with them praying that it would actually be there in the morning as I had lost my trusts with U-Haul.
Nuno G. en
One very rude employee with very poor attitude towards a few costumers made me not like de experience Not a person capable of representing the U-Haul name. Individual needs more training in people skills
nicole D. en
Great service super friendly employees
jhon A. en
Please review the bill. I believe went to high. Thanks,
michelle l. en
They were supportive, helpful and and kind
TONY P. en
Vehicle in very good condition Didn't give u excellent rating because paperwork got messrd up.
Joel P. en
Had an issue with billing. I dont think the location caused it. However they did fix it immediately. Other than that perfect experience.
heidi d. en
Great facility more the accommodating.
Tammy S. en
Only problem was that the security system was down and we could not see the unit we rented. Staff very friendly and apologic.
wassim d. en
All the team there is great General manager is so helpful Thanks so much
Doug S. en
Great
wassim d. en
The manager is so great guy Mohamad too and the guy who show me the location of my storage They are great team Thank you so much
JENNIFER G. en
average rating because young man seemed like he didn't want to be there.
Doug S. en
Great service
chang mook l. en
The staff was kind and professional.
darryl b. en
This was the best moving experience - renting a truck and the storage experience was ideal and just so easy. This facility was very clean and the staff were well-organized and very professional.
Derrick D. en
n/A
michael p. en
All was good except they charged me for the month and they shouldn't have as I moved out of locker on May 10th before the next cycle.
Amanda L. en
I accidently booked too small of a storage unit. The U-Haul rep I worked with was an absolute saviour, he got a bigger unit for me and was an absolute pleasure to work with! Thank you!
Monique S. en
Employees extremely patient and accommodating. Made a very stressful long day much easier to bear.
Krystle C. en
Great place
ANNEMARIE H. en
Staff always helpful
Donna D. en
I have used the U-Haul truck and storage rental services many times. Always the same excellent service.
john c. en
great help
MICHAEL C. en
Staff was very attentive, informative and courteous.
Aimee G. en
Both employees we're very helpful
Catherine O. en
Was great
Andrew S. en
In preparing to moving I have been in for boxes, trucks and storage. A great team !
SANDRA M. en
Construction next door to facility caused several problems. Most of staff did their best but manager David butler has no customer service skills at all. He brought my rating way down.
SHERIDAN M. en
Staff were always friendly and helpful. They were always working to improve the facilities. Pricing was very competitive.
deepa D. en
Excellent service.
GIORGIO B. en
Great service.
Brandon R. en
Staff was terrific, were able to accommodate my move out request with a smile despite the construction at the facility.
DAVID H. en
Very friendly and helpful.
Marcia B. en
I’m going to try to find another company to store my belongings when I move. The customer service rep was atrocious. He did not care one bit about my questions concerns. SO rude! I’ll go elsewhere
Lizanne P. en
The facility was very conveniently located, and all the staff were nice and helpful.
COLIN C. en
I had a 2nd. floor rental and the Elevator was out of order on several occasions was not working, also controls poorly programmed. IE. If another renter took it up to 2nd floor. Not operable from Gnd.
agnes d. en
UHaul has yet to add this info to my file page. also When I was told I had a reservation confirmed no pertinent info has been attached...no costs or even estimates, no instructions on how you proceed
justin K. en
The worst experience I have have in my life They sold my unit when they promised me an extension . Unit 049 have 15 k worth of my items Derek Buttler swore at me and is a liar I
Peter B. en
.
MATHIEU R. en
Good facility and staff
jiho w. en
Very nice staffs...
jesse c. en
We were clearing out our locker, and needed a small cargo van. Despite informing your staff your prices were nearly double what we would pay from home depot, no comment or action was made.
norma jean v. en
The manager was most friendly and helpful in getting us through a most difficult experience, he went well out of his way to assist. His employees were awesome as well. But the manager was the best!
victor r. en
The staff was very friendly and helpful
Jennifer R. en
Neglected to establish payment options so "missed" the first payment that I expected to come out of credit card. Promptly corrected though.