Customer Reviews for U-Haul Moving & Storage of Oakland

1,766 comentarios

3700 Bigelow Blvd   Pittsburgh, PA 15213
(On Polish Hill across from Bloomfield Bridge near Pitt and CMU)

(412) 687-4256

Horario

  • Mon–Sat
    8 a. m. - 6 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(412) 687-4256

3700 Bigelow Blvd
Pittsburgh, PA 15213
(On Polish Hill across from Bloomfield Bridge near Pitt and CMU)

Servicios en esta ubicación:

Horario

  • Mon–Sat
    8 a. m. - 6 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Charged a doubled amount, which is wrong.

Qiyang C. 
Clasificación:
4.0

Only issues I ever had was when the loading dock door was broken and unusable or the elevator broken. These are big problems when moving heavy things and trying to work in a specific timeframe.

CHRISTINE V.  |  Overall Experience 
Clasificación:
1.0

Terrible staff. They will push their own clerical errors and charges against you even though you followed and returned the rental equipment on-time and properly

Heinz A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

Robin was very accommodating and super helpful in getting us checked in and she ensured that we found our unit, and understood the check in process smoothly.

Dwayne B.  |  Overall Experience 
Clasificación:
5.0

Robin was incredibly helpful and a very nice person to work with.

CHRISTINE V.  |  First Impressions 
Clasificación:
1.0

I was sent to Penn Hills location in the rain and there was no key and the place was closed . Then was sent to another location in the cold rain in a town that I know nothing about.

patsy R. 
Clasificación:
5.0

Robin is the best! I rent cargo vans on a semi-regular basis, and Robin always goes above and beyond to accommodate. She's personable, quick, and knowledgeable. I've gone to other locations in the past, but never have I received such a personalized experience like I do at this location. Keep being awesome, Robin!

Thomas W. 
Clasificación:
5.0

Robin so wonderful

David B. 
Clasificación:
1.0

El cliente no dejó un comentario.

CHARLES T. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Quick, easy, no hassles

Craig O. 
Clasificación:
2.0

The facility itself is a nice facility and cleanliness is maintained although it does lack any place to dispose of any trash items such as a drink bottle etc. The reason for the lower rating is the management at this facility which completely lacks any type of friendless or even basic courtesy. The management staff are rude and not helpful in any way not only to our staff that utilized the unit but to vendors who made deliveries etc. to our storage unit. I have rented at the Oakland facility for four years and had three units and because of the hostile nature of the management staff there, I ended up buying my own warehouse to store my goods/equipment for my business. While my facility may not be as nice as yours, I do not have to deal with rude management.

Joshua H.  |  Overall Experience 
Clasificación:
4.0

When i had gone to set up my storage unit the gm at the time (sandy) was extremely rude and told me that I couldn't get a free month of storage even though I got an email saying I could after I had rented a truck. She immediately got an attitude and said well I'll give it to you this time, when I had started to move things out I met the new gm and she's so nice and helpful. I had told her about my experience with sandy and she made me feel better about the situation because I was never going to rent from that location again. I will def recommend this location to others if they need storage or a truck.

Sarah W.  |  Overall Experience 
Clasificación:
5.0

Been renting from you since 2003 rates remained compatible until this year. Thinking as a customer who's been committed I should get a standard rate樂樂樂

LORINA J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne B.  |  First Impressions 
Clasificación:
5.0

Great crew

Thomas C. 
Clasificación:
5.0

Robin is AMAZING! She made the entire process a breeze.

Keith P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikolay S. 
Clasificación:
4.0

My billing date is at the end of the month . This makes it VERY hard to reach staff in person! They're all busy renting equipment for moving purposes.

BRADLEY H.  |  First Impressions 
Clasificación:
5.0

Great service

Andre R.  |  First Impressions 
Clasificación:
5.0

I would definitely use them love the new manager she so sweet

schurita c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Simonne R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob T. 
Clasificación:
5.0

AWESOME

Sean W.  |  Overall Experience 
Clasificación:
5.0

Neumáticos

Lynette M. 
Clasificación:
5.0

Great experience. Robin was fantastic.

Sean L. 
Clasificación:
5.0

The General Manager Robin was very cheerful and very helpful . Robin made me & my Sister conformable about the moving ahead of us . Good job Robin . Thanks Sharon .

SHARON E. 
Clasificación:
5.0

Nothing, the manager was fantastic and very nice. I would definitely come back here.

Sean L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lingruo P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah K. 
Clasificación:
5.0

I worked with Lamar and Robin to rent a cargo van this past weekend. Robin had left briefly the room, and Lamar stepped in to begin the rental process while he was on his lunch break. A lot of people would have just told me they were on break and someone would help me soon, but Lamar went out of his way to take care of me sooner. Robin returned within a few minutes and finished the rental process so Lamar could enjoy his lunch. She was personable, friendly, and genuinely made the whole experience more enjoyable. Huge shoutout to Lamar and Robin for going above and beyond to make sure my needs were met and the whole process was quick and efficient. I rent cargo vans on a somewhat regular basis, and will always use this location in the future because of this experience.

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Siva K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mount E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrice B. 
Clasificación:
5.0

Friendly

Joseph H. 
Clasificación:
5.0

The two desk agents present at the time of pickup were very friendly, personable and helpful, and are to be commended. ¡Gracias!

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
4.0

Check Air pressure on tires when loaning.

Leah T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paulette G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Indea H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD F. 
Clasificación:
5.0

Sandy is always fabulous. Always prefer oakland uhaul!

Julia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
4.0

N/C

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAMEL R.  |  First Impressions 
Clasificación:
5.0

Perfect!

JAMES G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VITO G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin l.  |  First Impressions 
Clasificación:
5.0

The facilities on Bigelow Blvd we're fine. I was disappointed to find that the reserved room was not available and I had to break into multiple 'locker' size storage 4x4x4. Climbing the steel latter was also not the best feeling too.

SAVVAS M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Atto A.  |  Online Move In 
Clasificación:
5.0

Excellent facility close to the University of Pittsburgh. GreT option for storing dorm room items during the summer.

Michael B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRENE D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK P.  |  First Impressions 
Clasificación:
5.0

Sandy was SO helpful!!! She went above and beyond to make a stressful day more enjoyable.

Elizabeth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aidan P. 
Clasificación:
5.0

The facility had a water leak and it damaged some of our stuff

KEVIN D.  |  Overall Experience 
Clasificación:
5.0

Sandy runs a very efficient business. Works very hard. Hope her boss appreciates and compensates her well. Very stressful job that she handles with grace. We have dealt with her twice and Sandy was so helpful.

Giana H.  |  Overall Experience 
Clasificación:
5.0

Excellent facility Excellent and friendly service Courteous and very helpful A diamond in the rough!!!

GEOFF F.  |  Overall Experience 
Clasificación:
5.0

App for the return should be easier to handle.

Amy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jingxuan G. 
Clasificación:
3.0

The first lock I put on my storage unit was given to me by the facility, Unfortunately the key snapped in half inside of the lock. When I asked if they could cut it for a fee since it is my storage unit and their lock they refused and said to google locksmith, when I asked if they knew any locksmiths they said no. When emptying my unit it says if I leave a lock on it there will be a 50$ lock cutting fee, I don't understand why they couldn't charge this fee and cut the lock for me when I asked. The facility was okay but the employees were not helpful. Not sure if it's just policy but I found it strange they would charge to cut it once you empty it but not when you are asking them to because you cannot get in to retrieve your stuff.

DANIELA T.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

Wonderful facility! Stored our daughter's college stuff for the Summer. We will be back to store again in the Spring!!!

TINA T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori W. 
Clasificación:
3.0

The reason I checked average despite the other good ratings is this…uhaul specifically uses the word "Reservation" when you pick the size of the unit you want online. You feel happy knowing you are all set. Then, when you get to the facility, you, and everyone behind you come to find out that word doesn't carry it's expected meaning. . The size you really have to pay for is what is available at the time. We had "reserved" a unit that was under $100/mo but had to pay for a unit that was $181/mo. That is super misleading. When you make a reservation for a hotel room ahead of time, you pay the cost you "reserve" at etc. when you check out. Everyone expects that the rate you reserve at is what you expect to pay. So…I understand this type of storage unit operation can not know ahead of time what units will be vacant, however I really encourage you to make it more clear on your website and for sure, not use the word "reservation" so loosely. You will have fewer disgruntled customers and not really sacrifice any revenue. Thanks for considering!

EILEEN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNEST C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela W.  |  Overall Experience 
Clasificación:
5.0

Excellent service, professional staff clean site. Gracias

Husam A.  |  Overall Experience 
Clasificación:
5.0

Might have more than one person open the store on a Sat. She was great but swamped without more help.

John H. 
Clasificación:
5.0

Thank you, easy pick up and return

Jamila H. 
Clasificación:
5.0

El cliente no dejó un comentario.

betty S. 
Clasificación:
4.0

El cliente no dejó un comentario.

HyunWoo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kena P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kaushal L. 
Clasificación:
1.0

El cliente no dejó un comentario.

franklin z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Whitney W. 
Clasificación:
3.0

Trucks should be prepared for release in advance of the time of arrival.

Ronald B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexander K. 
Clasificación:
5.0

The facilities were excellent and the staff very professional.

BENJAMIN P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
5.0

Professional and efficient. Good customer service. Will recommend to others.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth B. 
Clasificación:
2.0

The guy who rented the truck to me was rude and very short. I called for nearly three weeks and no one ever answers the phone.

robert w.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Blaine C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Takahisa Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darwin D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

fanuel A. 
Clasificación:
3.0

This location is very close to our home in Lawrenceville. That's a plus. The only downside is that UHaul here is hemmed in, so has scant parking for their own vehicles, and customers have to leave their cars out on a not-so-great street.

Paul J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria G. 
Clasificación:
5.0

Thanks, it was easy and clear

Ahmad D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn G. 
Clasificación:
2.0

El cliente no dejó un comentario.

ZHENGSONG L. 
Clasificación:
5.0

I also want to note that Bradley at the U-Haul Moving & Storage of Pittsburgh North Shore location was incredibly helpful. We had to make last minute storage arrangements for my son's furnishings due to an apartment issue with the landlord. Bradley was very helpful in providing us a storage locker and all of the additional support to move our items to storage. He also called our drop off location for the truck to provide them updates on our situation.

Mike G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ArunBalajiee L. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD C.  |  Overall Experience 
Clasificación:
4.0

The staff and facilities were fine. We rented a van, and although we had a reservation for a storage locker, the size that we wanted was not available. Van rental. Although U-Haul tries to automate everything, it's still up to the individual to verify everything. That means looking and confirming the dents on the van. The funniest one was if we lock the keys in the car, it is a $100 charge, but if we do it intentionally, it is $150. Why would anyone do such a thing and want to pay the extra $50. It was not us. Storage facilities - unfortunately the reserved room size was not available, and only small 4x4x4 units were, however what that meant was lifting all our boxes up a latter to get them into the units. Yes, the small units are above the larger units and only a metal latter is available. Not very convenient, and a bit dangerous when moving heavier boxes. One final note, if we loose our lock keys, we have to call a locksmith at this location versus just having a bolt cutter available. The nickel and diming approach was not very palatable. Overall, it was a positive experience.

SAVVAS M. 
Clasificación:
5.0

This is nothing against this particular location that's why they still have a 5-star review. The blankets and the dolly that U-Haul zip ties into the back of their trucks in hopes that you'll be desperate enough to use them and thus be charged for them are super annoying. If I wanted to rent the dolly and the blankets I would've done so in the store. Having them taking up space in the truck and in the way when trying to load and unload the truck is ridiculous. The Oakland team was very nice and helpful though.

Chase D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhengfan Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth H. 
Clasificación:
1.0

The manager here allowed us to drive away with a trailer that had no blinker, without informing us. When we called later to fix it, she said there was nothing she could do about it and to call roadside assistance. When they showed up several hours later, they said it was a faulty trailer and that we needed a new one. We called around to Uhaul all day to find another, but by the end of the day we still didn't have one. We wanted to load the trailer that day so that we could leave first thing I the next morning, but the next morning we didn't even have a trailer. When we went back they said they still couldn't fix it, so we drove over 30 hours without a working blinker. The level of negligence we experienced from Uhaul so high it felt like we were being targeted. This woman needs to be retrained in her job and in customer service. This was only the biggest of all the problems we experienced. We were lied to and neglected at every opportunity. I will NEVER use Uhaul again.

VIET HOANG V. 
Clasificación:
1.0

This was my first time ever renting a UHaul and after my disheartening customer service experience with the general manager Sandy Marcus, it will be my last ever renting from this location. I ran into trouble returning my UHaul as there was no reservation in the system when I went to drop it off after hours, so I had no direction on what to do to return the UHaul. I decided to put the UHaul back exactly where I picked it up and lock the keys in the car, assuming they had a spare to get it out in the morning (unaware that this clearly is not the case). I was scolded by the general manager the next morning and apologized profusely. Rather than admitting to any fault on UHaul's part, was charged DOUBLE the price of my entire experience and have been given no mercy even when calling back the following week to explain the situation. I am very upset about my overall customer service experience and will NEVER be returning! The customer does not come first by any means here.

Mackenzie O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel B. 
Clasificación:
1.0

Improve customer service

ARNED S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janghoon O. 
Clasificación:
1.0

Re-train the general manager here on basic customer service and elementary tasks such as giving out the correct key for the reserved rental truck. Unreal ineptitude.

Eric L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eva S. 
Clasificación:
1.0

Do your own work and move your trailers from the place where, with multiple signs, you indicate the equipment should be returned to the place where you want them. As a customer, that shouldn't be my job.

David R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike K. 
Clasificación:
1.0

The tires were bad the vehicle bounced all over the road. Did not feel safe. It rained on my last day and everything was worse.

Gary C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Maggie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi W. 
Clasificación:
5.0

Thank you! Excellent customer service.

Patty D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth R. 
Clasificación:
5.0

The whole team there and service was excellent

charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

janet F. 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth S. 
Clasificación:
2.0

Picked up up a truck at 550pm and the actual gas in the truck wasn't the same as indicated on the paperwork. By the time I tried to go back inside, the location was closed so I figured I'd take care of it on dropoff. When I tried to drop the truck off at 545 the next day, no one was opening the door at the location even though it is open until 6pm. I managed to get inside when someone else walked out, and there was someone working the desk who refused to seve me. I pointed out that U-Haul was open until 6 and he said he didn't care. After talking to their customer service the next day, they said there is nothing they can do about the wrong gas amounts even though they can see I drove 16 miles and it shows that I used 8 gallons of gas. Terrible service and terrible attitudes from the staff. Don't rent from them.

Neil K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaushik S. 
Clasificación:
2.0

I returned the Uhaul and asked directly if there would be any additional charges. I was told no and explained that I received the Uhaul dirty which I took pictures and uploaded. I was charged a cleaning fee and the wait for customer service to speak to someone was over and hour.

Kurt P. 
Clasificación:
2.0

The attendant was not attentive. He ignored me upon arrival and seemed upset I was there. He tried to make me take the vehicle to another location even though I reserved the drop off at his location. Lastly, he would not let me stay there while he checked in the vehicle. He said I should leave and that everything was ok. I then get a bill for 3 gallons of gas. I would have disputed this but was not given a chance. Terrible experience

Efstratios P. 
Clasificación:
4.0

The cabin was not clean: it was full of dog hair, spilled drinks, and dog drool on the windows and seats. One of the headlights was not working.

Sophia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett F. 
Clasificación:
1.0

They gave me the wrong truck and overcharged my card

Jane M. 
Clasificación:
2.0

I reserved a 15' truck, but was told they didn't have any so they gave me a 20' truck (even though there wer at least 4 of the 15' trucks sitting in the parking lot). I was also told the 6 furniture pads I requested would be in the truck, but they were not. In addition, I was told I would not be getting either of the 2 dollies I'd requested, but there WAS one in the back of the truck. Clearly, this location was a mess. They had no idea what they had available. We also had a friend with us who had reserved a van for the same day, but they were told when they go there that the van was not going to be available until 2 p.m. (they had requested a 9a.m. pick up). Quite disorganized and an overall frustrating experience.

Nancy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren H. 
Clasificación:
1.0

We were charged for an extra month because the incompetent personnel couldn’t do their job and we spent hours on the phone with no one to help.

Simona L.  |  Overall Experience 
Clasificación:
4.0

The only issue I had was my supplies were accidentally ordered at a nearby facility. So I had to make a trip to that location to pick those up. My fault but maybe the online process could have been more clear. We met Sandy at this location and she was super helpful and showed us how to use the key pad and gave us great instructions and answered all my questions.

Bonnie E.  |  Online Move In 
Clasificación:
5.0

The new general manager is such a breath of fresh air!!

Lakia K.  |  Online Move In 
Clasificación:
5.0

They treated me good they did me a favor I would refer them to anybody

Cody W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMA P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ilian C.  |  Online Move In 
Clasificación:
5.0

I had my storage unit over a year it was very convenient, easy access, easy move in, and easy move out. The staff are really nice too!

Jalonda S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD C.  |  First Impressions 
Clasificación:
4.0

Sometimes water(?) gets into the storage unit, not a problem unless your stuff gets wet/damaged. I got a few pillows stained and smelling funny but other than that, great.

gabriela h.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Donovan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Dalton L.  |  Online Move In 
Clasificación:
5.0

Please get the garage door fixed.

IAN MICHAEL Q.  |  First Impressions 
Clasificación:
1.0

The service there was terrible. I didn't appreciate it at all. One woman always had an attitude and didn't want to be bothered. One man was high. Another woman didn't know what she was talking about. So I would not recommend U-haul storage to nobody.

Brandon J.  |  Overall Experience 
Clasificación:
5.0

Sherry was fantastic to work with, she was very attentive to detail and continually checked I'm to ensure a seamless experience at the facility in Oakland

ben s.  |  Overall Experience 
Clasificación:
5.0

Staff was helpful - not so much friendly. I wouldn't say they were mean but not friendly. However, they didn't interfere with my ability to access my storage. Job was done.

Chamese B.  |  Overall Experience 
Clasificación:
3.0

U-Haul need too give customers their end of term reciepts when requested. That is not a good policy not to clear all transactions in person.

Robert M.  |  Overall Experience 
Clasificación:
5.0

Sheri Robbins was excellent got in and out with no problems. Hat's off to Mrs Sheri Robbins. Thank you & have a blessed day.

Aaron W.  |  First Impressions 
Clasificación:
1.0

The staffing was inadequate to assist with getting unloaded. Another client was unloading, and that blocked access. We were asked to wait until days later, but had nowhere to put the truck in the meantime. Eventually we figured out an alternative, but the delays caused us to be late for our next appointment.

Alan S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara G.  |  Overall Experience 
Clasificación:
1.0

Every employee there is nice and helpful but the manager sherry is horrible always has an attitude and is very rude every single time I have to interact with her

Edward M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Sidney K.  |  First Impressions 
Clasificación:
5.0

Sheri, Sharon and the rest of the folks @ the Oakland facility are awesome. We had a great experience relocating with U-Haul. Equipment was reliable. Drop off and unloading were easy and when we moved out it was smooth. Helpful, polite, funny and accommodating. Gracias.

ALEXANDER N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra C.  |  Overall Experience 
Clasificación:
4.0

Hi my only issue was that my card wasn’t activated correctly and I couldn’t move in the first night and wasn’t able to get a hold of after hours support.

CHRISTOPHER H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hanzhi Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james k.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

meghan c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chelsea m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA FRANCIS T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann H.  |  Overall Experience 
Clasificación:
5.0

Sheri provides excellent customer service and we will be renting from her until our daughter graduates.

Sheryl B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

helen n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke M.  |  Overall Experience 
Clasificación:
4.0

Overall experience was good during the move out. The young lady helping us was friendly and helpful We had the unfortunate luck of dealing with the general manager of the location when we went there the first time. She seems to be a very unhappy person who hates her job. She should never be given a role that includes working with customers.

Ravi K.  |  Overall Experience 
Clasificación:
5.0

Thanks for taking my storage when I couldn't get back there

jennifer v.  |  Overall Experience 
Clasificación:
5.0

Staff were very friendly and helpful. Would use the facility again.

Mary M.  |  Overall Experience 
Clasificación:
3.0

Staff was unfriendly

ANDRES SEBASTIAN M.  |  Overall Experience 
Clasificación:
5.0

Hello, my overall experience was good. There were a few snags, but not enough to give you guys 5 stars. Thank you for your service and assistance. Great job

Vicki W.  |  Overall Experience 
Clasificación:
5.0

Absolutely fantastic experience. The facility is fantastic. Clean, well lit, easy access from the loading doc and they had everything you could possibly need. Sheri and her team are rock stars!!!!!!!

james r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE F.  |  Overall Experience 
Clasificación:
5.0

Karissa (not sure if spelling is correct) was very helpful and patient. She took the time to show me different units and demonstrated the process. She had a good attitude and was very patient in ensuring that I understood the process. I appreciate her effort in helping me! There are different storage companies with very similar accommodations but it is the customer service received that will make the difference in their selection. ¡Gracias!

Erik B.  |  First Impressions 
Clasificación:
5.0

I got 9X10 storage unit from U-Haul at Oakland, Pittsburgh,PA. The U-Haul facility was great. Easy to access, flat trolley and mattress trolley were available and free to use. I like the trolley with three wheels made very easy to move between the deck edge and the uhaul truck. Uhaul made moving and storage fun and comfortable. The manager Sheri, is very communitaive and friendly.

Abdulaziz A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Vanshika L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDEN CLARK H.  |  First Impressions 
Clasificación:
5.0

Place was clean and the staff was friendly and helpful

avis l.  |  First Impressions 
Clasificación:
5.0

Process was seamless. Staff was friendly and helpful. Will definitely use the facility in the future.

Mary M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA D.  |  First Impressions 
Clasificación:
3.0

The facility and services were great. The associate helping us was not at all friendly. She behaved as though she hated being there and didn't want to be bothered dealing with customers. She should find a position that does not involve interactions with customers. She is a very poor brand ambassador for U-Haul.

Ravi K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry C.  |  Overall Experience 
Clasificación:
5.0

Great staff and great facility - climate controlled and clean! ¡Gracias!

lora m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica R.  |  First Impressions 
Clasificación:
5.0

Sheri and Sharon are great. Could not have a better experience. Many thanks.

ALEXANDER N.  |  First Impressions 
Clasificación:
5.0

UHaul Self-Storage saved us when we moved out of our rented townhouse and into a smaller apartment. We didn't realize we needed a storage unit until we couldn't fit any more boxes in our new apartment in the middle of our move. With only a few hours left before we needed to turn the keys over to our landlord, we were able to secure the unit, get the keys, and move our stuff in! It was great. The only negative comment I have was that the advertising was misleading. I thought we got a free first month with our UHaul rental, but that was only for those going one-way... I think? Nonetheless, the experience was great.

Kristi M.  |  Online Move In 
Clasificación:
5.0

The staff was very helpful and kind

vicente l.  |  First Impressions 
Clasificación:
3.0

My general experience was... fine. The associates were mostly kind and helpful, but multiple printed photographs of Jesus in his crown of thorns and Blue Lives Matter flags in the main office are incredibly disturbing and inappropriate. I believe in everyone's right to believe whatever nonsense they want to believe in, because this is America, and I believe in personal freedom and the 1st Amendment, but I don't want to have anyone's religion and political beliefs shoved in my face when I enter the main office of a business, especially a multinational corporation.

jennifer p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zoe V.  |  First Impressions 
Clasificación:
4.0

A lot of storage spaces were taken.

Carmen G.  |  First Impressions 
Clasificación:
5.0

Sheri was a great brand ambassador, she was courteous, patient and friendly. I look forward to recommending this facility to my friends and family.

ben s.  |  First Impressions 
Clasificación:
5.0

I had a very good experience with your business. The Manager, Sherry was very easy to work with and I highly recommend anyone to use their trucks/ and or storage units! I officially vacated my storage unit on 5/14/2021. U-Haul Truck and Storage are A-1 in my book and gets ⭐⭐⭐⭐⭐

Sharon L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Munish G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Isabel B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacoby R.  |  Online Move In 
Clasificación:
5.0

The men working were nice and helped me find what I was looking for. Christian was very professional and kind and made my day a little brighter.

Stephanie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecelia C.  |  Online Move In 
Clasificación:
5.0

This is a great location and option for summer storage for our college students. Great prices for a smaller unit, perfect for a dorm room.

Donna c.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

michael g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chelsea m.  |  First Impressions 
Clasificación:
5.0

It’s close proximity to Pitt makes the end of the semester move out a snap & I love that I don’t have to haul everything back & forth at the beginning & end of each semester!

Constance N.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

amanda f.  |  First Impressions 
Clasificación:
5.0

The facility is clean and convenient. Online completion of turning a reservation into an actual paid unit was complicated, however once I called the office and spoke with Sheri, she was able to provide the necessary information to complete the transaction and was extremely helpful. Clearer instructions on the outside of the facility with regards to which keypads to put in the access code would have been helpful, however to some it may have been obvious. ¡Gracias!

Michelle L.  |  Online Move In 
Clasificación:
5.0

We used them last year to store some of my daughters items, they were helpful and accommodating. We needed storage again this year and went back to U-Haul Moving and Storage of Oakland.

Kimberly D.  |  First Impressions 
Clasificación:
5.0

Sherry was really helpful!!

LESLIE F.  |  First Impressions 
Clasificación:
5.0

Such a great place.

Costango T.  |  Online Move In 
Clasificación:
5.0

Thank you so much for all your help!