Customer Reviews for U-Haul Moving & Storage of Oak Lawn

2,698 comentarios

8900 S Cicero Ave   Oak Lawn, IL 60453

(708) 422-2332

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(708) 422-2332

8900 S Cicero Ave
Oak Lawn, IL 60453

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Awesome staff! Very clean units

BRETT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darnise C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ERNESTO A. 
Clasificación:
5.0

My experience was very positive

Tanya G. 
Clasificación:
5.0

Friendly staff with clear and detailed explanations!

AMOS O. 
Clasificación:
5.0

Good equipment and excellent customer service.

Clarence M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne S. 
Clasificación:
2.0

Very long wait times with staff. The truck itself smelled like someone had used the bathroom. Regarding refueling it was mentioned that this information was in the contract but I found that not to be the case.

Jake G. 
Clasificación:
5.0

Great service

HARRIET W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASMAR M. 
Clasificación:
5.0

Answer the phone when customer calls, Phone calls always go to the call center. I dont need to talk to the call center when I call the store

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALADDIN A. 
Clasificación:
5.0

Moving a 3 bedroom apartment and a additional vehicle from Springfield MO to Chicago IL is a stressful ordeal, but U-Haul made it easy. Gracias

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
3.0

El cliente no dejó un comentario.

SARAH L. 
Clasificación:
5.0

This is by far the best U-Haul in the city of Chicago. Professional kind courteous employees efficient and Facilities spanking clean

Joanne S.  |  First Impressions 
Clasificación:
5.0

Nothing. You are just perfect. Awesome job!

ANTHONY M. 
Clasificación:
5.0

Absolutely nothing, the customer service that I received was truly exemplary!

MARLON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN F. 
Clasificación:
5.0

The young man that works at this location is awesome. Professional, kind. Courteous and extremely knowledgeable. Would not hesitate to recommend this location to others. AAA service as usual and 10 stars....

JOANNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter J. 
Clasificación:
5.0

A staff member was very helpful with my lights . Much appreciated.

DONALD M. 
Clasificación:
5.0

I really appreciate the cleanliness, the remote control operation of loading garage, the temperature controlled unit. The staff was helpful opening and closing the account to the unit. They were also very knowledgeable of the size truck I would need to transport the items in the unit. Overall,? I would definitely recommend this facility. Great job!

vondra d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNIE C. 
Clasificación:
5.0

Nothing.

RAFAEL S. 
Clasificación:
5.0

Be a bit faster, other then that: beautiful

GLENN C. 
Clasificación:
5.0

Only thing I'll mention is the after hours return: after going to the website to start the process, it took me a while to figure out how to share my location on my personal device....unfortunately my tech skills aren't the best, but thank goodness I was able to get help. So I'm assuming that step in the return policy can't be modified or something..just wondering....But overall our experience was great...very nice customer service when we picked up the vehicle.

JAMEL M. 
Clasificación:
5.0

Nice job on the communication. Had a problem with tow vehicle. Employee pushed back time for me. Left me options and then handled the rental pool perfectly. Thanks again for running such a nice business

MICHAEL B. 
Clasificación:
5.0

2nd time using this location. This has become my preferred location. I may be using the services again here in the near future. Keep doing what you're doing folks.

ABDULLAH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guillermo E.  |  Overall Experience 
Clasificación:
5.0

Nothing everything was great

KATHERINE U. 
Clasificación:
4.0

El cliente no dejó un comentario.

EILEEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vasilios P. 
Clasificación:
1.0

I drove this van a total at 55 miles. Upon filling it up it took 10 gallons of gas (i have receipts) That comes out to a little over 5 miles per gallon. Thats impossible. Semi trucks get more mpg than that. It cost me $35 in gas to go 55 miles. Apparently the gas gauge did not work properly. I hope your company can rectify this with me.

LARRY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

urban R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shamaria J.  |  Overall Experience 
Clasificación:
5.0

I picked up a 10' truck on Friday evening right before closing and on my way home the truck backfired 3 times. I called to report it and they allowed me to come back the next morning to replace the truck. Although having to go back the next day slowed me down from starting my moving project, I'm very grateful for the professional and kind people who helped me transition into another truck. I will use this location again when needed.

TENNA P. 
Clasificación:
5.0

Friendly, courteous.. quick...very efficient from start to return... DON'T CHANGE A THING..

DAWN K. 
Clasificación:
2.0

Upon returning the truck they tried to say I did it with gas in it and they would go now that was at myself malfunction with the gases in the customer service was terrible from Arthur Very bad customer service

LUTHER T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMANDO B. 
Clasificación:
5.0

Montel,Elvis, and Ryan very helpful.

FREDERICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

Very friendly and helpful staff. They really work as a team. Very professional.

James K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MAE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra D.  |  Overall Experience 
Clasificación:
5.0

All good!!!

MARK L. 
Clasificación:
1.0

Don't be an asshole. Customer service sucks.

THOMAS G. 
Clasificación:
5.0

Service was FANTASTIC

CHERESE M. 
Clasificación:
5.0

Great service, great facilities and awesome customer service 👍🏼

LUIS O. 
Clasificación:
5.0

Hey it's feels good to know I can get a U-Haul whenever I may need

CALVIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORINE J. 
Clasificación:
4.0

The gentleman at checkin at Oak Lawn was great! Very helpful as this was out first time using a storage space.

Ana G.  |  Online Move In 
Clasificación:
5.0

Very friendly and helpful

LINDA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARRYL S. 
Clasificación:
2.0

El cliente no dejó un comentario.

DINA A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CARMEEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORTEZ M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Taschell P.  |  Overall Experience 
Clasificación:
5.0

Nada

MORRIS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juan T. 
Clasificación:
5.0

Make sure you check gasoline tank

EDNA V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tiara G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joe C. 
Clasificación:
5.0

None my experience were phenomenal!!!!!

ELIX D. 
Clasificación:
3.0

Long queue trying to pick up truck 3 desks 1 slow guy on duty it sucked tbh

MARIAN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ynkenia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

Great staff,great place,great customer service.

LUIS O.  |  First Impressions 
Clasificación:
5.0

There were no problems. It was a great experience!

ANTHONY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
5.0

All staff was great especially Ryan , he helped with my move out

Dannyell L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LA GRANT D. 
Clasificación:
5.0

The guy who serviced me was AWESOME! Super friendly and he had great energy. He helped me get into the uhaul rental promptly and checked us in smoothly as well. Love this location, everyone is always going above and beyond!

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMED A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
5.0

After checking into a few other storage facilities I must say Uhaul was the most affordable and most importantly cleanest place. If ever I need to rent a storage I'm definitely coming back.

robin l.  |  Overall Experience 
Clasificación:
5.0

I would rate my overall experience as “truly exemplary “ in every way.

MARLON H. 
Clasificación:
5.0

Shorter wait times on the phone. montell gave us Great customer service making this a seam free and a pleasant experience .

SHARON G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dean E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAMAR J. 
Clasificación:
5.0

The staff at U-Haul was very nice very helpful with information that I didn't understand how to use a new van yes I would definitely recommend and these young men are doing an excellent job

STACY A. 
Clasificación:
5.0

The man who helped me with my storage unit was so helpful and knowledgeable. He is an asset to your company! Friendliest person I've met in awhile. Thank you!!

Michelle P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Celina A. 
Clasificación:
2.0

Wait time was excessive to get checked in and obtain access. Unit is on the third floor which was not what was discussed when the reservation was made. Unit seemed smaller than 15x10 and had a narrow doorway which made it difficult to move furniture in.

jIM M.  |  First Impressions 
Clasificación:
5.0

Wonderfu customer service. Very professional. Timely service.

STUART W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

No comments. Everything was fine.

ALFONSO S. 
Clasificación:
5.0

great crew well organized

MARK M. 
Clasificación:
5.0

Very Good service!!!

TOROTHY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HINAD S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

L F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mitchell B. 
Clasificación:
5.0

The usual excellent service and dependable equipment

Clarence M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORIE P. 
Clasificación:
3.0

More employees are needed for equipment pick up. The interior and cargo area of the truck were dirty.

CHARLES B. 
Clasificación:
5.0

Professional and efficient staff

MICHAEL B. 
Clasificación:
4.0

The people at the facility are nice. The online sign up is very easy. I don't think they make it clear that these are not normal walk in units. These are stacked one on top of another. They need to make note of that. I'm pretty unhappy honestly, but that's a corporate issue. I rented a truck there a couple of weeks ago also. The staff is very nice, very courteous. Pleasant to deal with. That's why I took a star off. I like the actual facility very much.

Ann C.  |  Online Move In 
Clasificación:
5.0

Montel was very professional and courteous. Awesome customer service experience.

Stephan S.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

MONTELL S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICK W. 
Clasificación:
4.0

Once again, uhaul NAILED IT!!!

JAMES L. 
Clasificación:
5.0

N/C

Lawrence W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JEROME F. 
Clasificación:
5.0

The first rep did not give me a truck early in the am like requested and made my move very long but the 2nd rep gave me a truck right away

YVETTE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S.  |  First Impressions 
Clasificación:
5.0

Person that installed hitch was very professional and knowledgeable. He was very efficient at his job

Luis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA A. 
Clasificación:
3.0

Receiving the truck was great on the return was horrible. The store only had one person working doing the returns and handling people at the desk. Make sure you have enough staff on Sundays.

THELMA S. 
Clasificación:
5.0

Transmission had a slip in it. What do you expect when there is almost 100,000 miles on it. Staff was superb

MARK D. 
Clasificación:
3.0

Had an reservation to pick up my truck at 7am and it was a line...that wasn't a problem the problem was 3 workers were there and only one of them was assisting the customers. I thought seeing how long the line was they would stop and help but no they just kept right on walking by which made it a longer wait. 30 minutes to be exact.

Montoya M. 
Clasificación:
5.0

Ninguno

PATRICK C. 
Clasificación:
5.0

Thanks to Montell and Jacob who made my move a smooth transition. Their assistance and knowledge made it easier. I would highly recommend them at the Uhaul in Oaklawn.

Midna R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juanita V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lizet T.  |  Overall Experience 
Clasificación:
4.0

The garage doors at your oak lawn location on Cicero Ave need some service. They open they don't open

Juan M.  |  First Impressions 
Clasificación:
5.0

Great Service

Donnie C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C.  |  First Impressions 
Clasificación:
5.0

No

Patrica w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

symphony s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Guillermo E.  |  First Impressions 
Clasificación:
3.0

We didn't get a lock to secure storage. Was said there was none but that's really unfortunate our storage is just open.

Shamaria J.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael K.  |  Online Move In 
Clasificación:
1.0

No lock was in the room

Michael K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lily P.  |  Overall Experience 
Clasificación:
5.0

The staff is friendly and very helpful

Nakesha J.  |  Overall Experience 
Clasificación:
1.0

No lock in unit staff was rude

Timothy H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita w.  |  Overall Experience 
Clasificación:
5.0

Very clean. There are two buildings and I was confused by where my room was bc the online reservation just tells you a room # but not a building #. I went inside the office and the guy who works there was polite and very helpful. He gave me a map of the building and explained how to disarm the unit with my access code and where to pull my car up. I guess I would just say when you do an online reservation, the process of where to find your building and how to disarm your room should be provided via text before you get there to make things a little more clear.

Taylor K.  |  Online Move In 
Clasificación:
5.0

The only problem I had was there was a mice that died under my mattress and I had to get rid of cause of smell..

juanita b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime Cueto F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary Ann S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sana A.  |  First Impressions 
Clasificación:
5.0

The young lady that help me was very friendly very knowledgeable great customer service

christine W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

pamela c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

gary b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY L.  |  Overall Experience 
Clasificación:
3.0

Had to wait a while but okay

HAROLD A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trizse S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Faarooq L.  |  First Impressions 
Clasificación:
4.0

There should be access to storage unit earlier than 5am or a small additional fee to have 24hr access.

Edwuije S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefani S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Israel G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry S.  |  First Impressions 
Clasificación:
5.0

Montale was very helpful and efficient!

sierra s.  |  First Impressions 
Clasificación:
5.0

Great customer service experience.

KAMISHA G.  |  First Impressions 
Clasificación:
5.0

I signed up online due to convenience, but was charged the first month's rental, when I was eligible for the free month's rent. I did speak with someone via phone about it and they will credit my next month's bill. Please make sure this happens, thanks. SR 1259

Sonia R.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

LYDIA R.  |  Overall Experience 
Clasificación:
5.0

Helpful staff. Clean facility

Kimberly F.  |  First Impressions 
Clasificación:
5.0

Thanks.

Michael T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rosalind b.  |  First Impressions 
Clasificación:
1.0

Woman at counter did not know what she was doing and gave me wrong size storage unit. She mumbled quickly and I asked her several times to repeat what she said She could not get remote to work I asked her where I go to unload and she said to ask the guy on next shift when I return Truck

tim k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda K.  |  First Impressions 
Clasificación:
2.0

Staff was unacceptably helpful with the fact that I was assured my reservation for a storage unit was taken care of and it was not I was basically told what do you expect me to do by a u haul staff member very bad customer service I went over all of this on the phone before arriving at the storage unit just to arrive and be told there is no reservation for me there and after all of that I received a storage unit that I was told by u haul would be big enough to site a 2 bedroom apartment in which it was not and by the time I figured that out it was too late and the facility was closed so due to that fact I was unable to store all of my furniture in the space u haul has been very unorganized with my whole reservation for storage I would like some kind of credit toward my storage unit and towards all of the extra gas that was out in the truck that I didn’t need to put I’d appreciate a prompt response in this matter and expect u haul to rectify this situation for me...

Laurie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

margaret s.  |  First Impressions 
Clasificación:
4.0

The only complaint is that an elevator or a ramp would have made it a less strenuous move. The only open locker was on the first floor and not the ground floor which was what I had registered for. When I got there it was too late and we were too tired but had no choice but to move it up a flight of stairs. I wish that it hadn't been changed but the employee td us they were building a new facility and I could request to move to that location when it was completed. If when I am ready to move it will be coming back to my house. I just wish that Uhaul had stayed with that ground floor instead of the 1st floor. Like I said a ramp or an electronic lift or elevator would have made my rate an excellent.

Wendy P.  |  First Impressions 
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