Customer Reviews for U-Haul Moving & Storage of Oak Lawn

4,099 reviews

8900 S Cicero Ave   Oak Lawn, IL 60453

(708) 422-2332

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(708) 422-2332

8900 S Cicero Ave
Oak Lawn, IL 60453

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing

Deborah T 
Rating:
5.0

Good treatment by the employees, and I thank the employee for her good manner, but I do not know her name😅👍

jamal a 
Rating:
4.0

my expeirence with u haul was excellent

Joyce V 
Rating:
5.0

Everyone was really friendly

Beatriz M 
Rating:
5.0

Customer did not leave a comment.

Kelly R 
Rating:
5.0

Customer did not leave a comment.

Leandra E 
Rating:
5.0

Thank you will definitely recommend and also use this facility for future use

Kidada b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert O 
Rating:
5.0

Customer did not leave a comment.

Calvin A 
Rating:
4.0

Tires need to. Be checked before equipment rental. Had a bad tire on this trip

Ronald B 
Rating:
5.0

Very professional staff!

Clair M  |  Overall Experience 
Rating:
5.0

Always have been kind. Easy going. And efficient. Very little stress. Nice operation. Has always been so. Thanks guys.

TERRENCE A 
Rating:
5.0

Simple, easy. Thanks!

Christian A 
Rating:
5.0

Customer did not leave a comment.

waleed n 
Rating:
5.0

Customer did not leave a comment.

Ricardo O  |  Overall Experience 
Rating:
5.0

Thank you for the Installation..

David H 
Rating:
4.0

Be in Store more to accommodate customers

john t 
Rating:
5.0

Great service and truck was good too

Arturo R 
Rating:
5.0

Customer did not leave a comment.

Marek B 
Rating:
5.0

Customer did not leave a comment.

fernando t 
Rating:
5.0

Customer did not leave a comment.

Dion H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus F 
Rating:
5.0

Customer did not leave a comment.

vanessa L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAREK P 
Rating:
5.0

Very professional and helpful.

Nicholas R 
Rating:
5.0

Customer did not leave a comment.

MARINO T 
Rating:
4.0

Was looking for a bottom level storage unit, but found out that you have to take a short flight of stairs to access it. As seniors, this will be a problem.

timtohy e  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACEY N 
Rating:
4.0

Customer did not leave a comment.

Michael F 
Rating:
3.0

I ordered a furniture dolly with my move a little over a week in advance. I was told when I got there that they do not have a furniture dolly and if I wanted one, I would have to call around to other offices in the area.

Jennifer T 
Rating:
5.0

Customer did not leave a comment.

Terrence C 
Rating:
5.0

Everything was fine. The vehicle was in great condition. I put plenty of gas. I put too much gas. But I just want to keep everybody happy. Thank you.

maria r 
Rating:
4.0

They made adjustment and corrected my bill without a problem. I was also able to rent vehicle fast

Larry T 
Rating:
4.0

Customer did not leave a comment.

brian h 
Rating:
3.0

The only thing that was inconvenient is that the vehicle was on EMPTY when I got it, so I had to immediately gas up.

Todd E 
Rating:
5.0

I like the alaram system on the units

KELLIE P  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ivan n 
Rating:
4.0

I was happy with the timing of how fast it went.

Michael J 
Rating:
5.0

Customer did not leave a comment.

Aaron P 
Rating:
5.0

Customer did not leave a comment.

Matthew C 
Rating:
1.0

Customer service and the African-American sales manager very disrespectful this customer service at this location is very poor very disrespectful representative

JAMES Q 
Rating:
1.0

When I returned the trailer it took about 15 minutes to get checked in and after that I had to drive around the building to drop off and last the guy that told me to drive around told me reverse and park it I don’t think it’s my responsibility anymore to drive it around and reverse park it for them don’t recommend this location go to alsip IL

Cesar P 
Rating:
1.0

I asked for a 2" hitch for a 2016 honda accord. He installed an inch and a qtr on my car. I noticed it rt away and went bk in. He said they didn't make a 2" for my car, and proceeded to show me an attachment to appease me... not even a discount. 1, I know what I ordered because I've had my rack for years.... 2018

ADRIAN T 
Rating:
5.0

The service was excellent when renting and returning. I was helped by a young man named Danny and he was very patient and thorough.

John Z 
Rating:
4.0

No comments

Leavy D 
Rating:
1.0

The customer was a nightmare, from the General Manger to the New staff!! The was no accountability on their part. I was there for 2 hours waiting for my transaction to be completed.

yvette c 
Rating:
4.0

Customer did not leave a comment.

Gustave T 
Rating:
1.0

The manager and the workers (aside from the woman I worked with) at this location do not care at all about their customers. We had already been through a huge error in not being able to receive the 26-foot truck I'd booked weeks prior at another location. I came in and was checking in for the 20-foot truck and 6-foot trailer (which really is not comparable, and them adding on an extra day and extra miles really didn't help as we didn't need any of that. I would have preferred money off for not getting what we'd requested) and they took their time and were talkative with one another about things. I indicated we were in a hurry and that did nothing to speed things up. They sent us with a trailer with brake lights/turn indicator on the trailer that were not working. It was not working from the time I pulled out of the parking lot behind my dad who had the truck. When we called the location back, they said it was checked before we left (could not have been) and had us bring it all the way back while our movers were waiting on us and were on the clock. I had asked if they'd have a trailer ready to go to be attached and also asked about some compensation. They said I could speak to a manager. When we arrived, they again were extremely slow and treated it as if this were our fault. When I asked to speak to a manager, an employee said he wasn't there. He then walked outside a few minutes later. I asked about compensation as this was his team's fault and he just kept saying I already had the extra day and miles and was extremely condescending. I would not recommend this location to anyone. They have terrible customer service and don't check their equipment like they should. Never plan to use Uhaul again and will report to Better Business Bureau.

LAUREN K 
Rating:
5.0

Answer the phone when a customer calls, I do not want to talk to a call center, I want to talk to the location that I rent trucks from. U-Haul also needs to have more than one pickup truck for rent, most U-Haul locations only have one to two pick up trucks. I rent trucks from U-Haul very often and most of the time I need a pickup truck and most of the time a pickup truck is not at the location to rent because of the lack of pick up trucks at the U-Haul locations. U-Haul please obtain more pick up trucks.

cicero o 
Rating:
3.0

Customer did not leave a comment.

ZACHARY D 
Rating:
5.0

Customer did not leave a comment.

Marc M  |  Online Move In 
Rating:
1.0

Do your job, lazy absolutely no help!! Management sucks

tiffany r 
Rating:
5.0

There really is no room for improvement. Customer service of the store was great, employees inside and outside of the rental unit were extremely friendly and knowledgeable. rental everything. Thank you

ANNA R 
Rating:
3.0

1) Have working A/C in the truck! It was a long ride on a very hot, humid day! We drove with the window down to keep the air moving on the highway. It was hot!!!! Not good at all! 2) There was an additional padlock on the back door of the truck preventing me from opening the storage bay. Thankfully, I caught it before I left to move my items. Both persons at the service desk were dumbfounded as to why it was on there. It took them a while to figure out how to get it off. They said it should not have been on it. 3) Your app stated I was not at the store when I signed in as there to pick up my truck. I was parked in front of your Uhaul building in a parking spot by the front door. It wouldn't let me use my phone to get my truck. I had to wait over a half hour to get my truck after I was reserved to pick it up. 4) I had pre-registered to make my pick up faster the night I reserved the truck (1 day before), but I had to answer all the exact same questions again that day! Why?????

Keith E 
Rating:
4.0

Better communication between each employee so that the customer does not get double charged.

PATRICIA S 
Rating:
5.0

Customer did not leave a comment.

Jesus A 
Rating:
3.0

The mayor representative who checked us out was very disrespectful doesn't need to be working for U-Haul I informed him that I would be reporting him took longer to check out than it took to load the unload the storage units and tally I heard of this representative was very very disrespectful

JAMES Q  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose d 
Rating:
3.0

Helpful but extremely rude. I do not understand why a storage facility has storage units let alone large units where you have to walk up about 10 steps. There is a storage unit right near the stairs that could be eliminated to have an elevator of some kind installed. Then the lights being on a timer is a big headache. If you're in your unit for too the lights will go out & you'd have to walk out into the walkway so the sensor can pickup your motion to turn itself back on. Just a very bad experience 😔 even tho they were rudely helpful.

Retina C  |  Overall Experience 
Rating:
5.0

Very professional and helpful. Made it quick and easy for me. Great job

Thomas M 
Rating:
5.0

Your employees are amazing. Kind and helpful. I had a house fire last May and I needed to rent a moving truck. Now I moved back into my home and rented again they are so nice. I love this U-Haul location I will definitely reccommend to my friends and family. Thank you

JOANNE P 
Rating:
3.0

The only good thing about this location was that it was open on Sunday. The staff were too busy on their cell phones to even make eye contact when speaking to you.

Amanda M 
Rating:
5.0

Customer did not leave a comment.

Tamiko H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

LOLETTA W  |  Overall Experience 
Rating:
1.0

I was informed less than 24 hours before my scheduled pickup that the location had changed from Lincoln Park to Oak Lawn. As a result, I had no time to arrange any transportation out to Oak Lawn and had to pay $50 for an Uber from the city, as well as driving 45 minutes back to LP after picking up the vehicle - costing me gas & time. Safe to say I won't be using Uhaul again until they improve their customer experience.

Hunter H 
Rating:
4.0

Customer did not leave a comment.

linda f 
Rating:
2.0

It seems like they couldn't find my reservation but would not let me give her my confirmation number. She talked low and fast. Was very frustrating.

amanda p 
Rating:
5.0

Customer did not leave a comment.

MARIA K  |  Overall Experience 
Rating:
5.0

Staff is professional and helpful. The facility is very clean! I’m a return customer.

Traci S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert K 
Rating:
5.0

Customer did not leave a comment.

Maria H 
Rating:
5.0

Customer did not leave a comment.

MARIA K 
Rating:
5.0

Customer did not leave a comment.

Victor S 
Rating:
4.0

The check back process was confusing. Otherwise, all was good.

Ricardo G 
Rating:
2.0

The service at this location has deteriorated. Although I completed check-in information on line before arriving to pick up the vehicle, I had to wait in line to check in and then they ran my credit card again even though I provided it on line. When returning the vehicle I pulled in to the return section and went inside to say I was waiting. One of the men inside told me he would send someone out. After waiting 10 minutes I went inside to find nobody at the counter and no customers. Three members of staff were outside joking and chatting. When they came back inside I asked if someone could help me return the vehicle outside and they completely ignored me. When I loudly asked again if someone could help me and that I had been waiting at least 10 minutes one of the staff members said I had not been waiting that long. I have used this uhaul location many times but based on my experience I will never go there again and will tell my friends to find a different location as well . Great looking facility but sadly the attitude of the staff and poor service brings it down.

Padraic M 
Rating:
5.0

N/A

stuart w 
Rating:
5.0

Customer did not leave a comment.

KERRY F 
Rating:
5.0

Customer did not leave a comment.

JOHNNY H 
Rating:
5.0

The service was excellent, quick and easy from start to finish, both service techs were excellent (registration to pick-up).

Saul B 
Rating:
4.0

The only thing that needs to be cleaned is the inside of the windows, the windshield on the inside of the truck is always dirty I rent a lot of trucks from this location

cicero o 
Rating:
4.0

Customer did not leave a comment.

Pamela G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andre k  |  First Impressions 
Rating:
5.0

Staff was absolutely great I almost applied for a job there

Davon H  |  Overall Experience 
Rating:
5.0

Everything was excellent, especially the worker who helped me.

Elie W 
Rating:
5.0

Excellent U-Haul to rent from. Knowledgeable & helpful employees.

Eleanore D 
Rating:
5.0

Elvis, who handled the original rental transaction was a pleasure to work with and very professional. Also, the agent who handled the return (didn't get his name) was also very professional and pleasant.

kevin d 
Rating:
4.0

We waited about 30 minutes in store to pick up our trailer. But once we were helped it was a very quick process and the manager was very good at getting us set up to get on the road. I would recommend preparing customers to potentially wait. We had wonderful overall customer service experience

Emily M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K 
Rating:
4.0

Customer did not leave a comment.

Elizabeth S 
Rating:
4.0

Customer did not leave a comment.

Monica W 
Rating:
3.0

The truck had a huge noise in the roof of the driver and passenger compartment. It was so loud during the drive that it sounded like we were in a work zone. It happened when we hit speeds of 50 or more. We searched for it and could not find where it was coming from. As I told the check-in person about it when bringing the truck back, he brushed it off and said I wouldn’t get charged for it. That wasn’t the point. It made it a very uncomfortable ride

William H 
Rating:
4.0

Customer did not leave a comment.

Samuel M 
Rating:
5.0

Accommodating to a vhanged In pickup and quick easy pickup with helpful staff. Dropping off was just as easy. Would definitely rent from this location agai!

Michelle H 
Rating:
1.0

I have gone to this location numerous times. in recent times, it has gotten worse. We have had multiple occasions where we were overcharged or charged multiple times. I will not be returning to this location moving forward.

Oscaar C 
Rating:
5.0

Well done job!

James O 
Rating:
5.0

Customer did not leave a comment.

DION B 
Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
2.0

Signed up for a pick -up truck, they called me 10 m. Before and said the one had not been returned, & all that was left was a 10’ box truck. This did not meet my needs, & made it more dangerous fir me to use alone. Had no other time to use, so was forced to take it.

William M 
Rating:
5.0

Customer did not leave a comment.

Harold D 
Rating:
2.0

Check to make sure equipment that was paid for, to rent, is actually on the truck. I shouldn't have to wait to receive money back for things I didn't receive.

DENECKIA M 
Rating:
5.0

Customer did not leave a comment.

Keisha S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor G 
Rating:
5.0

Customer did not leave a comment.

James J 
Rating:
3.0

Customer did not leave a comment.

Ricardo L 
Rating:
4.0

Nothing at this point. Great service

ivan m 
Rating:
3.0

Your app was very difficult , would not load , no other options to return after hours without $25 fee , it was very , very frustrating . Kept making me log back in and send a code that never worked the first time . I tried to call the office , during office hours , around 6pm , called several times and phone would ring once or twice then nothing , no one ever answered . I needed to tell someone the app was not working . Will not return after hours again .

Julie L 
Rating:
5.0

Customer did not leave a comment.

JASON N  |  Overall Experience 
Rating:
5.0

The staff rocks

Susan H 
Rating:
5.0

Customer did not leave a comment.

Michael I 
Rating:
5.0

Customer did not leave a comment.

WILLIE B 
Rating:
5.0

Customer did not leave a comment.

Naomi L 
Rating:
2.0

My initial plan was to rent a pick up truck and that is what I selected when I did the transaction online. Unfortunately, there must have been a glitch in the system because a 10’ was what I received. When i went back to make them aware, the woman working there asked me what I needed and I told her, she followed by telling the person that initially took care of me “Nice going “name”. He then proceeded to check and saw that it was correct on the system. It was an uncomfortable situation to see a manager reprimand her employee so I blamed it on the system and said it was okay. There is a time and place for everything. In front of customers is not the place.

Alexia F 
Rating:
5.0

This location provides me with excellent service every time i go there since 2 years, very nice and friendly employees, i love their ford transit van which i always rent, best regards

Ihssan r 
Rating:
5.0

Staff and everyone was great and the place is very safe and clean

Kimberly H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

clennon s 
Rating:
5.0

Customer did not leave a comment.

Bernard L 
Rating:
5.0

Customer did not leave a comment.

Agustin M 
Rating:
5.0

Good service nice people

Antonio S 
Rating:
1.0

I am a widowed, senior citizen who repeatedly told your agents that I needed help getting my truck unloaded. Not one of them told me about you helper. Then I was directed to take my truck back to the Kankakee store as it was a one-way return. I was charged, as if it was a round-trip return I was charged mileage which I was not told I was going to have to pay since it was a one-way instead of the $550. I thought I was going to owe. I was charged $830+. I feel that Uhaul owes me money back. Plus your agent Nikki had told me that I would get a credit for two days since she referred me to you and the person that I was referred to wasn’t even in my area and was unavailable when she referred him. The whole thing was a fiasco!

ellen g 
Rating:
4.0

I was just dissapointed because I am handicapped but my space is a good long way from the elevator

patricia h  |  First Impressions 
Rating:
5.0

I wasn't aware of how the overhead doors opened. Another customer informed me that you pull up to the door they automatically open but if it is after 7, then you have to go into the building to open them.

Michael P  |  Online Move In 
Rating:
5.0

Great staff 👍

Richard H  |  First Impressions 
Rating:
5.0

Great service

Terrea C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Justin S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cordell S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica V  |  Overall Experience 
Rating:
5.0

Excellent service

Carla S  |  Overall Experience 
Rating:
5.0

Excellent employees, excellent service, clean facilities 5 star all the way around, I wish I knew about this facility sooner. I will gladly recommend this facility to everyone I know looking for this service. Thank You for excellent service.

brenda o  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheree H  |  First Impressions 
Rating:
5.0

I have consistently found this location to be ideal for meeting our nonprofit organization's local running needs. The staff is very friendly, and the location and units are spotless. However, my recent experience was less than satisfactory. The rental expenses exceeded the initial online quote. Moreover, the storage unit I had reserved was unavailable, and the truck I rented exhibited faulty headlights, with even the high beams failing to function effectively.

TRICIA P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah G  |  Overall Experience 
Rating:
3.0

I rated average only because the unit I was assigned to had no lock. I was told it would be on the door. The office closes at 7p and I got there about 6:45p. I was assured the lock wouldn’t be an issue. I had to leave my belongings because we unloaded and I wasn’t going to load the truck again and go home with everything. I only had help for yesterday, it wasn’t possible for me to go back the next day.

Martha N  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lolita H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janene E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kevin h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalyn B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarah w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william m  |  Overall Experience 
Rating:
1.0

I didn’t use it. Wouldn’t let me cancel

Dionte R  |  Overall Experience 
Rating:
4.0

Had storage for three and a half years was very well maintained and will use again if I need a storage unit again in the future.

Adrienne E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniela n  |  First Impressions 
Rating:
5.0

Marc and staff are great. They always greeted me with kindness and respect every time I came there and went out their way to make sure that I was doing well. So if I need them again, I will NOT hesitate to store my items with Marc! Also I definitely want to thank his sister for her help for the past 4 years!

Dwayne L  |  Overall Experience 
Rating:
5.0

Very clean and friendly

Mark R  |  First Impressions 
Rating:
5.0

Excellent service

manuel d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andrew j  |  Overall Experience 
Rating:
5.0

It would be great when a small business gives a bigger business profit Why not set up a discount promotion rate!

HECTOR S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vanessa L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christine K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Felicia S  |  Overall Experience 
Rating:
5.0

The staff is courteous, efficient and demonstrate a willingness and patience to answer any questions asked. They make the process very easy. As previously mentioned, I have used U-Haul in the past and I have called on their service to date, because the experience is excellent. I appreciate that their storage units are inside the buildings as opposed to some other storage facilities, thereby eliminating being in weather elements (rain/sub-zero temps/blizzard/blazing heat) when accessing items. I will definitely recommend U-Haul to those seeking storage and/or rental of trucks and vans for their moving needs!

JUDY C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARIO A  |  Overall Experience 
Rating:
5.0

Nice place good people very helpful

James J  |  First Impressions 
Rating:
2.0

Manager sucks.

Roshunda G  |  Overall Experience 
Rating:
5.0

Very nice place the people knows how to take care the people

Francisco A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Crystal B  |  Overall Experience 
Rating:
5.0

Very impressive, clean, easy access. love the indoor loading area/garage

Sharon S  |  Overall Experience 
Rating:
5.0

Service was great keep up the good work

Latonja R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda M  |  Overall Experience 
Rating:
3.0

It’s insane the prices for storage!!

ANGELA B  |  Overall Experience 
Rating:
5.0

Great staff! Helful,friendly knowledgeable

JOSE O  |  Overall Experience 
Rating:
4.0

Overall, very pleased

Maurice J  |  Overall Experience 
Rating:
4.0

Thank you 🙏🏾

Janetta P  |  Overall Experience 
Rating:
5.0

Great location, very nice and clean! Staff was always helpful!

Maria M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TALONA R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancelle M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Annetta S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sharon O  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful in particular the young lady

Carolina N  |  First Impressions 
Rating:
5.0

Marc the manager, Patrcia were excellent. The location was very clean, the storage locker itself was so clean. Very good place to put your things.

Rosalyn B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chynna F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRACY J  |  Overall Experience 
Rating:
5.0

Best storage facility 89th Cicero Always helpful, courteous and kept very clean.

Linda M  |  First Impressions 
Rating:
5.0

Me resolvió un gran problema el poder contar con un lugar seguro y limpio para mis pertenencias. Gracias

jose l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Antoinette S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Serrell D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

INDIA L  |  First Impressions 
Rating:
5.0

Over the years i have used this storage facility and truck rentals this location has been very accomodating I highly recommend this location

DAOOEED Y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cherese W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal B  |  First Impressions 
Rating:
5.0

Staff was very nice and helpful.

SAM T  |  First Impressions 
Rating:
5.0

I moved from San Diego to Chicago using all U-Haul products and services. The uhaul on 1300 Wilson Ave, National City, CA 91950 was EXTREMELY HELPFUL with installation of my hitch & renting a trailer. When I made to Chicagoland area, the U-Haul staff at 8900 S Cicero Ave, Oak Lawn, IL 60453 were EXTREMELY HELPFUL and went over and beyond by staying a little later to get my storage and trailer drop off established! The corporate phone operators were EXTREMELY HELPFUL as well!! They went over and beyond to get me connected to other U-Hauls for my trailer drop off & storage setup. If it wasn’t for U-Haul my move/road-trip back to Chicago might have not been possible.

Derek R  |  First Impressions 
Rating:
1.0

I was having issues with my card to make payments I tried for weeks to get in touch with the office with no luck I wanted to make my payment over the phone not only that but they reached out to me like once regarding my unit I wasn’t able to reach the office until the day my unit went up for auction and was told I had to wait and see if it wasn’t auctioned off at the end of the day which again I was unable to reach the office every time I reached the call center I was told notes would be put in for a return call from the office and they never returned my call I will not be recommending this location to anyone as far as storage goes. I lost literally everything I owned in that unit and am now starting from literally nothing rebuilding my entire life it’s beyond frustrating and disappointing. During business hours customers should be able to get directly through to the office not routed to a call center and constantly be told you will receive a call back that never happens

BRANDON D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID R  |  Overall Experience 
Rating:
4.0

My experience with U Haul Oak Lawn was above average. The staff was friendly and professional. I will definitely use again and recommend to friends and family.

gwendolyn L  |  Overall Experience 
Rating:
5.0

Personally my experience was quick and fast. I understood my contract and what my financial obligations are to be. It’s nice to know that there is a 5-day grace period. My recommendation is visit them for your next move.

ROSE M  |  First Impressions 
Rating:
4.0

I was asked if I received an access code but I did not under that had to be put i before accessing my unit so an alarm would not sound. And that I should enter the code when I’m leaving as well!! Does the code time out? Otherwise, staff was helpful and patient. I really like the way the storage unit is setup—easy access and the code!

Traci S  |  Online Move In 
Rating:
1.0

I fell behind on payment because of my complicated pregnancy and delivery however i called and visited frequently checking to see if i still had time to pay as I have done before. My last visit was not recorded neither was I informed of auction even after i specifically asked nor did i realize an old phone number was listed because the guy at the desk did not say anyone was trying to reach me. However my items were sold and none of the information the lady provided to me as of recent was given to me on my last visit beginning of May when i added an authorized user stating my return with payment. I am very disappointed to have lost my life beings after trying my best to communicate through this difficult time by phone and in person.

TELENA P  |  Overall Experience 
Rating:
5.0

I am so very satisted with my expeirence. The assotiates are extrememly knowledgable and helpful. The facility is extrememly clean, hours are good, and lockers are very spacious and clean. I feel my items are safe here and will remain in the same condition I brought them. You will not be disappointed with your experience!

Lauren L  |  First Impressions 
Rating:
4.0

N/A

jose l  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DARCEY O  |  Overall Experience 
Rating:
5.0

Very good storage facility.

Angel L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

garrett l  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mensah M  |  First Impressions 
Rating:
5.0

Brenda was absolutely amazing and extremely helpful. From my truck rental to getting me set up with my locker, she was patient and attentive the entire process. Best person that I was helped by that day. Thanks Brenda!

Joel S  |  First Impressions 
Rating:
2.0

There was always an issue with payments even though I set it to automatic.

Gena C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin m  |  Overall Experience 
Rating:
5.0

Whole crew was friendly

CARRIE J  |  Overall Experience 
Rating: