El cliente no dejó un comentario.Roderick M.
Customer Reviews for U-Haul Moving & Storage of Oak Hill
Jacksonville, FL 32210
(Located at 103rd St and I-295 on the SE corner)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 5:30 p. m.
- Sáb.: 9 a. m. - 4 p. m.
- Dom.: 10 a. m. - 3 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.lesia w. | First Impressions
El cliente no dejó un comentario.OONA P. | Overall Experience
El cliente no dejó un comentario.Amber W.
It was clean and people were niceTomothy B.
Great experience.sherry G. | First Impressions
Amazing jobLARRY G. | First Impressions
El cliente no dejó un comentario.miguel E.
I was well pleased with the service received from every attendant I talked to at Uhaul face to face , via telephone. Professional and courteous. Very knowledgeable. Would highly recommend the Oak Hill location to family and friends. Thanks again. A very satisfied customer. Special thanks to Courtney; Heather and Ms. Carrie! Kudos : )j Ms. Janice EdwardsJanice E. | Overall Experience
No me devolvieron el dinero de unas millas de más cuando rente un truckramiro m. | First Impressions
El cliente no dejó un comentario.michael h. | First Impressions
El cliente no dejó un comentario.Jacqueline C.
Location somewhat challenging to access when approaching from the east. Personal very efficient and friendly.Marshall H.
El cliente no dejó un comentario.kIMBERLY D. | First Impressions
Customer service was very good. Checking the vehicle back in was very good. The actual location is difficult to get to. Not ideal really. Selection of available vehicles was small. Physical location is not conducive for high traffic.Dennis S.
The location needs another entrance.Gerald G.
It was a great experience quick efficient and the attendant was excellent, there's not to be said for Quality customer serviceDERRICK D.
The lights in front of the unit go off and on.FABIAN V. | Overall Experience
El cliente no dejó un comentario.rhonda Y. | Overall Experience
El cliente no dejó un comentario.Josette S. | First Impressions
El cliente no dejó un comentario.Sheila S. | Overall Experience
El cliente no dejó un comentario.Jose J. | Overall Experience
El cliente no dejó un comentario.Debbie L.
Normandy Village had more customer service skills and a employee who needs soap in their mouth as well as customer service skills and proper phone training, knowledge of not only chain of command but the business info. The Oak Hill store posted hrs of operation differs from the automated hours. However, the reps were friendly.DRungo R. | First Impressions
The attendant at the location was very helpful and made this a pleasant experienceCONNIE B.
El cliente no dejó un comentario.victor D.
Jessica and Edward are excellent Staff and committed to helping their costumers. Uhaul is very Fortunate to have them as staff. Highly Recommended.Arturo R. | First Impressions
Bueno Duc C.
Staff was greatTimothy A. | Overall Experience
El cliente no dejó un comentario.Jacqueline W.
El cliente no dejó un comentario.Betty L.
Always perfectJanet J.
Excellent service and place.TUMAI H. | Overall Experience
El cliente no dejó un comentario.Sandra S. | Overall Experience
Nothing you people were the best and also helping out clean neat place to get stuff moving down the road.theres nothing better or faster then u_ hall thanks for the best respect..I would use again.Judy S.
El cliente no dejó un comentario.thomas m. | Overall Experience
El cliente no dejó un comentario.shirley b. | Overall Experience
El cliente no dejó un comentario.Jawauna R. | Overall Experience
My truck was was broken into several times. I requested lights and cameras, but none were provided. I felt that the staff was concerned about the lose of property. It is my intent, not to do storage business there again.Calvin P. | Overall Experience
El cliente no dejó un comentario.AAREN M.
El cliente no dejó un comentario.Rebecca B.
El cliente no dejó un comentario.Julissa P.
Everything work very well equipment in the truck running well everything was good thank you for the serviceSandra M.
Keep up the great work!Paul S.
Well doneDAVID A.
El cliente no dejó un comentario.Derrick P.
El cliente no dejó un comentario.Roberta D.
When I picked up up the van, the furniture dolly was not in the van as confirmed. I had to make a second trip to retrieve it.Elizabeth T.
El cliente no dejó un comentario.Tammy N.
El cliente no dejó un comentario.perry B.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.charles B.
El cliente no dejó un comentario.Raymond M.
El cliente no dejó un comentario.TAMMY R.
It was good and I like the place it was a good People working there.thomas M.
I will rent rent againLatosha D.
The uhaul facility provided outstanding service and exceptional security. The staff very complimentary to my needs and services. I recommend this location to all family, friends, and veterans. Great placeRussell E. | Overall Experience
Keep hiring great employees and offering top service ,easy rental experience. ¡Gracias!Nina F.
El cliente no dejó un comentario.Dwayne D. | Overall Experience
El cliente no dejó un comentario.Dave D.
Excellent customer servicesKirt T.
El cliente no dejó un comentario.Travis G. | Overall Experience
El cliente no dejó un comentario.Antonio W.
Better check in I was lost and didn't know if I did it correctlySeanea H.
El cliente no dejó un comentario.Carla H. | Overall Experience
Location is right by 295 highway and it was a little cluttered because the office location is small. But the associate was extremely helpful in locating my unit. I saw the cameras that keeps constant eyes on the area and that was nice. But the vehicle parked around for storage should have some pressure washing on them. I have not moved in yet because of storms currently, but will soon.Vercountess H. | Online Move In
Not charge $325 because the van got stuck. I Dodge Ram, single cab pick up truck pulled me out because I was stuck in a pot hole at 11pm. Thanks but no thanks. I'll be going elsewhere next time.Anthony M.
El cliente no dejó un comentario.Deena D. | Overall Experience
El cliente no dejó un comentario.tom f. | Overall Experience
Keep up the good workWillie A. | Overall Experience
Jessica was Amazing!!!Cecelia G.
El cliente no dejó un comentario.Dexter T. | Online Move In
The staff is great !MILAGROS R. | First Impressions
El cliente no dejó un comentario.DONNA B.
El cliente no dejó un comentario.Nelson M. | Overall Experience
El cliente no dejó un comentario.TONDA E.
El cliente no dejó un comentario.Elvis M.
lock box issues but overall good experienceRhashaunda C.
El cliente no dejó un comentario.WILLIAM C. | Overall Experience
El cliente no dejó un comentario.GREGORY P. | Overall Experience
El cliente no dejó un comentario.MICHAEL W. | First Impressions
El cliente no dejó un comentario.Herb L. | Overall Experience
El cliente no dejó un comentario.ARLENE S.
El cliente no dejó un comentario.Troy D.
El cliente no dejó un comentario.EMILIO M.
El cliente no dejó un comentario.Derald S. | Overall Experience
Kyle Butler was awesome in assisting me in finding suitable storage solutions after all online attempts failed. He listened to me and went above and beyond to fix the situation. My husband recently passed away and he was sensitive to that fact and how important it was for me to get settled. Thank you. Kindness goes a long way. Although I wasn't able to secure a spot at his location, he reserved me up the street and they were just as kind.Linda C. | First Impressions
El cliente no dejó un comentario.STEVE C.
El cliente no dejó un comentario.veronica W.
El cliente no dejó un comentario.STEVE C.
El cliente no dejó un comentario.TIMOTHY LELAND B.
While the young lady managing place was excellent it was the BEFORE. I called uhaul, said I needed to pickup the van at 8am. We got to location at 8:10 and was told place didn't open till 9. Why in the world did the person making my reservation make it at a 9am open!! This hour delay prevented us from finishing. People making reservation need to LISTEN to their customerEDWIN Z.
El cliente no dejó un comentario.STEVE C.
El cliente no dejó un comentario.WILLIE F. | First Impressions
The owner was extremely helpful!GARY C.
El cliente no dejó un comentario.Donzell W. | First Impressions
Very helpfulChristopher C. | First Impressions
El cliente no dejó un comentario.Ladeirdre F. | First Impressions
$500 for a 6 day rental of a van is a little expensive.IVAN M.
El cliente no dejó un comentario.Sheila S. | First Impressions
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.RUSSELL M.
Overpriced. I originally made a reservation online and when I got there they had given it away so I had to get a larger and more expensive unit. I had no choice but to take it as I was there with all of my things. Would not recommend this place.Jessica S. | Overall Experience
El cliente no dejó un comentario.Donald R.
ROACHES from the top lining inside the truck while driving! Very disgusting!!! And HAZARDOUS! HIGHLY DISGUSTED! the staff was PERFECT! The truck was NOT! REFUND PLEASE!Darcia S.
In the business units across from building C they had several different people in an out constantly an everytime the door opened it reeked of Marijuanaernest b. | Overall Experience
El cliente no dejó un comentario.JONATHAN C. | Overall Experience
Jessica was amazing. She was friendly and informative.JAMESY R.
They were rude and basically threatened me about the equipment I rather pay a company than use uhaul anymoreNOVADA O.
El cliente no dejó un comentario.alicia m. | Overall Experience
The pick up truck's interior had a slight order of cigarette smokeHARVEY H.
The u-haul center we used all the staff there are so helpful so friendly they just could be no no words to explain how wonderful they made this easy for usron m. | First Impressions
El cliente no dejó un comentario.HARLOW H.
In & out â¤ï¸Nicole A.
El cliente no dejó un comentario.nikita h. | First Impressions
El cliente no dejó un comentario.GARY B.
The second floor isles was very hot not kept cool at all. Numerous items got mold on it and had to be thrown away. It wasn't that way when I moved in. The prices were very high for the amount of space I had. Found a much cheaper price at Life storage.TAMRA S. | Overall Experience
El cliente no dejó un comentario.Karen J. | First Impressions
They do not answer the phone but when I go by the office they're just sitting around. I understand not answering if you're busy. So, maybe Uhaul is directing customers to go online and they end up paying their staff to sit all day.GRETA H. | First Impressions
The elevator was down for several weeks which made it extremely difficult to move all my propertiesLetitia N. | Overall Experience
Great customer service. Easy and convenient process.LISA B.
El cliente no dejó un comentario.Amye M. | First Impressions
Equipment should be checked in properly and timely upon return. The staff should be more knowledgeable regarding how to properly operate the systems they use to ensure customers are not continuously charged for equipment that has been returned. Also to avoid being transferred to multiple departments and spending countless hours on hold with customer service to fix their mistakes.APRIL R.
El cliente no dejó un comentario.Felicia H. | First Impressions
El cliente no dejó un comentario.ANITA G.
El cliente no dejó un comentario.Bianca H.
El cliente no dejó un comentario.Blaire S. | First Impressions
El cliente no dejó un comentario.Theodore W. | Overall Experience
El cliente no dejó un comentario.darrin a. | Overall Experience
Im in unit D 109. We was moving into the unit an found several house roaches un my unit.OONA P. | First Impressions
I already signed documents to auction my stuff last August 21 or 22, 2021.. I am satisfied with all the staff but can't continue for medical reason.. I appreciate your understanding.. Thank you..shirly f. | Overall Experience
They didn't explain why the internet said 20 and I was charged 50Edwin L.
I had money problems but hope I can rent again in the future if I have toRayshawn J. | Overall Experience
The appearance from the street isn't inviting. There are only 4 or 5 parking spaces and if someone is getting propane then 2 of those are blocked. I rented my unit on the Uhaul app and it initially sent me to the incorrect address on 103rd st. They were very helpful, their facility clean and uncluttered. Had they had the size unit I needed I would have stayed there. They directed me to the to the correct address, I arrived and they were closed. One is open until 7:00 pm, one until 5:30 pm.Harold J. | First Impressions
you guys want too much information with a secondary and a cosigner and all that garbage. either you take credit cards or you don't. your competition doesn't give people this amount of grief when we're trying to give them money.MARK T.
El cliente no dejó un comentario.David F. | First Impressions
El cliente no dejó un comentario.Eleasia S.
I was charged a unauthorized cleaning fee without being notified. Although it was refunded after i contacted the office, I felt it was unprofessional. The representative stated that it was for a cleaning fee but the email stated that it was for rent, in which I had already moved out. Also, Uhaul reps are very hard to get on the phone.Martina R. | Overall Experience
El cliente no dejó un comentario.JERRY R. | Overall Experience
The 2 Girls at the Front Desk were the BEST!!!! Service was phenomenal, was able to get me into a storage in a timely manner to accommodate my needs. Went above and beyond!!!!!! Awesome staff.Theodore W. | First Impressions
Everything about my experience with haul was positive. I stored my trailer for several months and any issue that came up the handle it pleasantly professionally quickly and it was like that with not just one but with every employee I came in contact with in the office and on the phone A+ 5 star serviceGUSSIE R. | Overall Experience
No comment, everyone is helpfulJOSELITO G.
Nothing elseJOSHUA H.
El cliente no dejó un comentario.SUSAN L.
Thought I was renting a unit.Teresa L. | Online Move In
El cliente no dejó un comentario.KAMARA B.
El cliente no dejó un comentario.JEREMIAH Y.
I couldnt find space to parkKeith S. | Online Move In
Very help full staff, they were great.RONALD M.
El cliente no dejó un comentario.JOEL O.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.ERICK S.
El cliente no dejó un comentario.KEFLYN R.
El cliente no dejó un comentario.LEIGH T.
Some of my things molded. I thought it was climate controlled. Hard to get them an the phone.Linda H. | Overall Experience
El cliente no dejó un comentario.TORY G.
Thank you Kyle! You were great!Destiny B. | First Impressions
Nicole was pleasant, accommodating, professional, prompt and courteous. The check out and check in process was efficient and timely. I will remember this location for my future rental needs.DENNIS S.
El cliente no dejó un comentario.Lynn G. | Overall Experience
The employees that I interacted with were very knowledgeable at their job, I was made to feel like I have always been there, very helpful. I recommend this U-Haul facility.CHARLES B. | Overall Experience
no one would Answer the phone so I could make payments. Being a over road truck driver I could not take a chance loosing my stuff because no Customer service . If I could have made a payment by phone I would still be a customerKenneth D. | Overall Experience
Very helpful, will use againJunifer J. | Overall Experience
I was very pleased with the storage unit as well as the awesome customer service that the staff gave! Thank you all again!kristina e. | Overall Experience
Staff very pleasant and the facility was near my home and the cost was reasonable for what I had.Devonna T. | Overall Experience
The truck that I was given was a nightmare! It was so loud, the check engine light was on and it sounded like the muffler had either fallen off or was about to. I ended up with a migraine. Being charged almost 80.00 for a crap truck that has clearly not been maintained, is outrageous. I will be removing my items from the storage unit soon and will not use this locations equipment.JENNIFER W.
El cliente no dejó un comentario.ANTWAN K. | First Impressions
El cliente no dejó un comentario.Ivelisse O. | First Impressions
El cliente no dejó un comentario.Betty G. | Overall Experience
I had a reservation but when I got there they had given my unit away. The woman working the desk informed me that her manager down the street was sending people to them and giving units that were already booked. She tried to find me another unit that matched the one I had reserved, however there weren't any available. Since I had to return my U-Haul to another location, I wound up having no choice but to take a larger unit that isn't climate controlled for more money (which they wouldn't price match when I asked). I will be looking for another storage facility IMMEDIATELY to move my items too.Jessica S. | First Impressions
El cliente no dejó un comentario.Curtis C.
El cliente no dejó un comentario.Nina C.
El cliente no dejó un comentario.Tameria W.
El cliente no dejó un comentario.DOROTHY H.
Nothing great staff and servicePHILLIP S.
I chose the wrong size unit the staff was very helpful finding me another unit im very grateful for thatjeanette s. | Overall Experience
Love your beautiful 😻 staff’s that what you call team they all was Excellent that for the great 😊 service thanks a lot God Blessed 🥲 🙏Olga K. | Overall Experience
Great place!!!!, staff very helpfulJanie s. | Overall Experience
El cliente no dejó un comentario.Joel R.
El cliente no dejó un comentario.Vernon W. | Overall Experience
El cliente no dejó un comentario.Claudio C. | First Impressions
Y'all need better access to after hours I couldn't get in my storage unit due to no access and it really wasn't that late in the nightKarianne G. | First Impressions
El cliente no dejó un comentario.Jaqueline J. | Overall Experience
El cliente no dejó un comentario.Timothy F. | Overall Experience
El cliente no dejó un comentario.Clover H.
El cliente no dejó un comentario.Patrick M.
The truck was not in rentable condition. It had a horrible shake going down the interstate. I have video of how bad it was. The shake was so bad that it made me sick. Had to stop twice from being nauseous.Joshua C.
This is the 2nd review I've left. I wouldn't recommend this location at all. The first storage unit I was assigned to, someone's things were occupying the space. I was offered another unit but had to pay $5 more because it was a drive-up. Just ridiculous.Tierra S. | First Impressions
El cliente no dejó un comentario.Preston K. | Overall Experience
Thanks so muchalma b. | Overall Experience
El cliente no dejó un comentario.Junifer J. | First Impressions
I was 1st given a storage unit that was in use. The 2nd storage unit I was given I was told I had to pay $5 extra because it was a drive up unit. The storage unit I ended up with, there were construction workers breaking the concrete and redoing it so we were in the way. Just terrible. Definitely wouldn't recommend this uhaul location.Tierra S.
El cliente no dejó un comentario.Robin D.
The csr was helpful and knowledgeable about the products but the discount didn't go through. I want my discount on one of my storages.Joy K. | First Impressions
The representative was informative and professionalTanya D. | First Impressions
El cliente no dejó un comentario.Angela M. | Overall Experience
It seems like the elevator is getting old and in need of repair often! Not working two out of four times when I needed it! Very inconvenient for me because I come from out of town.leslie b. | Overall Experience
Everybody was friendly and helpful. The storage unit was nice and clean. GraciasShonda J. | Overall Experience
None overall great customer servicewill A. | First Impressions
El cliente no dejó un comentario.Antonio K. | Overall Experience
I've been a U-Hall tenant for well over 12 years. Coming into Jacksonville six years ago, I found this facility in a very convenient place and with great owner/manager couple and best customer service in the world. I got to know them by name and they knew me by name. They related to you as family, not just as a customer and needy traveler. At ownership change, these new owners and management team have maintained the same congenial atmosphere of service. The facility is clean, all around. You can put a matrass "down on their premises and sleep safe and neat!" That's how neat and well organized they are here with everything....Steve I. | First Impressions
Everything was organized clean and professional.Letitia N. | First Impressions
Unprofessional management. Had to call corporate a few times. There were some good people at one that worked there. Just a terrible experience. Had a unit there for almost 5 years.Charo J. | Overall Experience
Check in was smooth, quick and simple. Staff was informative and helpful.Erick Y. | First Impressions
My reservation was transferred to another location but was never told to me. When I went to the other location they had not idea who I was. Dropping it off was just as painful. Locations do not speak with each other nor do they communicate with the guest about anything to do with their reservation . This was such a pain I will NOT be using U-Haul for future moves. Please fix these problems !Misty O. | Overall Experience
El cliente no dejó un comentario.TONY C. | Overall Experience
Excited service well lit and clean with such professional and friendly stafflalisa p. | Overall Experience
The only issue I had concerns with. As a customer I strive to make sure I leave the facility clean where another customer can walk in with ease. With that said we as clients need a place to discard paper trash that we decided we don't need anymore. Im not talking about furniture. Other than that I give the 103rd a A+TERESA M. | Overall Experience
El cliente no dejó un comentario.GUSSIE R. | First Impressions
El cliente no dejó un comentario.JOSE A. | First Impressions
It was a pleasure dealing with Edward and Monika. They went above and beyond were sure to make it the best experience we could have hoped for. We will definitely use this location for any of our future moving or storage needs.STEVEN M. | Overall Experience
Eduardo was so friendly and informative. He really went above and beyond to give us the best experience. Will definitely be using this location in the future!STEVEN M. | First Impressions
El cliente no dejó un comentario.Christopher I. | Overall Experience
The young woman in the office who helped me get the right size unit was very cheerful, nice and very helpful.CHARLES B. | First Impressions
U-Haul Moving & Storage en Oak Hill has wonderful staff members and excellent customer service.Delmar E. | Overall Experience
El cliente no dejó un comentario.Theodore W. | Overall Experience
El cliente no dejó un comentario.Antionette B. | Overall Experience
I like the employees that work there they very kind and niceCharlton W. | Overall Experience
My car was broken in. The staff haven't seen anything on the video, as of yet. I am out of 700 to 800 of my own money. My honest opinion, it was a inside job.zimbalists p. | Overall Experience
El cliente no dejó un comentario.RODRICK T. | Overall Experience
The service I received in the last days was most of the interaction I had, and it was most pleasant thanks to a nice young lady who works the front desk. She's clearly a professional! ¡Gracias!John P. | Overall Experience