Customer Reviews for U-Haul Moving & Storage of Oak Hill

1,073 comentarios

7052 103rd St   Jacksonville, FL 32210
(Located at 103rd St and I-295 on the SE corner)

(904) 573-8912

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 3 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(904) 573-8912

7052 103rd St
Jacksonville, FL 32210
(Located at 103rd St and I-295 on the SE corner)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 3 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Karen J.  |  First Impressions 
Clasificación:
3.0

They do not answer the phone but when I go by the office they're just sitting around. I understand not answering if you're busy. So, maybe Uhaul is directing customers to go online and they end up paying their staff to sit all day.

GRETA H.  |  First Impressions 
Clasificación:
3.0

The elevator was down for several weeks which made it extremely difficult to move all my properties

Letitia N.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Easy and convenient process.

LISA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amye M.  |  First Impressions 
Clasificación:
3.0

Equipment should be checked in properly and timely upon return. The staff should be more knowledgeable regarding how to properly operate the systems they use to ensure customers are not continuously charged for equipment that has been returned. Also to avoid being transferred to multiple departments and spending countless hours on hold with customer service to fix their mistakes.

APRIL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blaire S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

darrin a.  |  Overall Experience 
Clasificación:
4.0

Im in unit D 109. We was moving into the unit an found several house roaches un my unit.

OONA P.  |  First Impressions 
Clasificación:
4.0

I already signed documents to auction my stuff last August 21 or 22, 2021.. I am satisfied with all the staff but can't continue for medical reason.. I appreciate your understanding.. Thank you..

shirly f.  |  Overall Experience 
Clasificación:
4.0

They didn't explain why the internet said 20 and I was charged 50

Edwin L. 
Clasificación:
5.0

I had money problems but hope I can rent again in the future if I have to

Rayshawn J.  |  Overall Experience 
Clasificación:
3.0

The appearance from the street isn't inviting. There are only 4 or 5 parking spaces and if someone is getting propane then 2 of those are blocked. I rented my unit on the Uhaul app and it initially sent me to the incorrect address on 103rd st. They were very helpful, their facility clean and uncluttered. Had they had the size unit I needed I would have stayed there. They directed me to the to the correct address, I arrived and they were closed. One is open until 7:00 pm, one until 5:30 pm.

Harold J.  |  First Impressions 
Clasificación:
1.0

you guys want too much information with a secondary and a cosigner and all that garbage. either you take credit cards or you don't. your competition doesn't give people this amount of grief when we're trying to give them money.

MARK T. 
Clasificación:
4.0

El cliente no dejó un comentario.

David F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eleasia S. 
Clasificación:
2.0

I was charged a unauthorized cleaning fee without being notified. Although it was refunded after i contacted the office, I felt it was unprofessional. The representative stated that it was for a cleaning fee but the email stated that it was for rent, in which I had already moved out. Also, Uhaul reps are very hard to get on the phone.

Martina R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY R.  |  Overall Experience 
Clasificación:
5.0

The 2 Girls at the Front Desk were the BEST!!!! Service was phenomenal, was able to get me into a storage in a timely manner to accommodate my needs. Went above and beyond!!!!!! Awesome staff.

Theodore W.  |  First Impressions 
Clasificación:
5.0

Everything about my experience with haul was positive. I stored my trailer for several months and any issue that came up the handle it pleasantly professionally quickly and it was like that with not just one but with every employee I came in contact with in the office and on the phone A+ 5 star service

GUSSIE R.  |  Overall Experience 
Clasificación:
5.0

No comment, everyone is helpful

JOSELITO G. 
Clasificación:
5.0

Nothing else

JOSHUA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN L. 
Clasificación:
3.0

Thought I was renting a unit.

Teresa L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

KAMARA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMIAH Y. 
Clasificación:
1.0

I couldnt find space to park

Keith S.  |  Online Move In 
Clasificación:
4.0

Very help full staff, they were great.

RONALD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICK S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEFLYN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

LEIGH T. 
Clasificación:
3.0

Some of my things molded. I thought it was climate controlled. Hard to get them an the phone.

Linda H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TORY G. 
Clasificación:
5.0

Thank you Kyle! You were great!

Destiny B.  |  First Impressions 
Clasificación:
5.0

Nicole was pleasant, accommodating, professional, prompt and courteous. The check out and check in process was efficient and timely. I will remember this location for my future rental needs.

DENNIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn G.  |  Overall Experience 
Clasificación:
5.0

The employees that I interacted with were very knowledgeable at their job, I was made to feel like I have always been there, very helpful. I recommend this U-Haul facility.

CHARLES B.  |  Overall Experience 
Clasificación:
2.0

no one would Answer the phone so I could make payments. Being a over road truck driver I could not take a chance loosing my stuff because no Customer service . If I could have made a payment by phone I would still be a customer

Kenneth D.  |  Overall Experience 
Clasificación:
5.0

Very helpful, will use again

Junifer J.  |  Overall Experience 
Clasificación:
5.0

I was very pleased with the storage unit as well as the awesome customer service that the staff gave! Thank you all again!

kristina e.  |  Overall Experience 
Clasificación:
4.0

Staff very pleasant and the facility was near my home and the cost was reasonable for what I had.

Devonna T.  |  Overall Experience 
Clasificación:
4.0

The truck that I was given was a nightmare! It was so loud, the check engine light was on and it sounded like the muffler had either fallen off or was about to. I ended up with a migraine. Being charged almost 80.00 for a crap truck that has clearly not been maintained, is outrageous. I will be removing my items from the storage unit soon and will not use this locations equipment.

JENNIFER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTWAN K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivelisse O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Betty G.  |  Overall Experience 
Clasificación:
1.0

I had a reservation but when I got there they had given my unit away. The woman working the desk informed me that her manager down the street was sending people to them and giving units that were already booked. She tried to find me another unit that matched the one I had reserved, however there weren't any available. Since I had to return my U-Haul to another location, I wound up having no choice but to take a larger unit that isn't climate controlled for more money (which they wouldn't price match when I asked). I will be looking for another storage facility IMMEDIATELY to move my items too.

Jessica S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tameria W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHY H. 
Clasificación:
5.0

Nothing great staff and service

PHILLIP S. 
Clasificación:
5.0

I chose the wrong size unit the staff was very helpful finding me another unit im very grateful for that

jeanette s.  |  Overall Experience 
Clasificación:
5.0

Love your beautiful 😻 staff’s that what you call team they all was Excellent that for the great 😊 service thanks a lot God Blessed 🥲 🙏

Olga K.  |  Overall Experience 
Clasificación:
5.0

Great place!!!!, staff very helpful

Janie s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernon W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudio C.  |  First Impressions 
Clasificación:
4.0

Y'all need better access to after hours I couldn't get in my storage unit due to no access and it really wasn't that late in the night

Karianne G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jaqueline J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Clover H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
1.0

The truck was not in rentable condition. It had a horrible shake going down the interstate. I have video of how bad it was. The shake was so bad that it made me sick. Had to stop twice from being nauseous.

Joshua C. 
Clasificación:
1.0

This is the 2nd review I've left. I wouldn't recommend this location at all. The first storage unit I was assigned to, someone's things were occupying the space. I was offered another unit but had to pay $5 more because it was a drive-up. Just ridiculous.

Tierra S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Preston K.  |  Overall Experience 
Clasificación:
5.0

Thanks so much

alma b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Junifer J.  |  First Impressions 
Clasificación:
1.0

I was 1st given a storage unit that was in use. The 2nd storage unit I was given I was told I had to pay $5 extra because it was a drive up unit. The storage unit I ended up with, there were construction workers breaking the concrete and redoing it so we were in the way. Just terrible. Definitely wouldn't recommend this uhaul location.

Tierra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin D. 
Clasificación:
4.0

The csr was helpful and knowledgeable about the products but the discount didn't go through. I want my discount on one of my storages.

Joy K.  |  First Impressions 
Clasificación:
5.0

They were great they helped after the online service would not go through and I couldn't get anybody on the phone to help

JENNIFER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES F. 
Clasificación:
5.0

No comments your staff was very professional

CHARLES A. 
Clasificación:
5.0

The representative was informative and professional

Tanya D.  |  First Impressions 
Clasificación:
4.0

I tried on the day of my reservation to try to reconnect with U-Haul (general number) by phone: 1) first on hold 30 min. no connection with a representative 2) then on hold 45 min. no connection with a representative 3) I went on-line, created an account - result "this page does not exist" the communication with U-Haul is more than challenging anybody's patience, it is intolerable. I let the staff know about my experience. THAT PART is not recommendable of U-Haul, otherwise, renting and getting equipment, return etc was fine.

SUSANNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M.  |  Overall Experience 
Clasificación:
5.0

Service is excellent! Great staff. Thanks Patricia Pratz

Patricia P. 
Clasificación:
5.0

They were very busy but my associate was pleasant and accommodating

Shamora W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB B. 
Clasificación:
5.0

A Like this Location Because the personal is very friendly and Great Service

Cristobal B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIELA T. 
Clasificación:
4.0

It seems like the elevator is getting old and in need of repair often! Not working two out of four times when I needed it! Very inconvenient for me because I come from out of town.

leslie b.  |  Overall Experience 
Clasificación:
5.0

None overall great customer service

will A.  |  First Impressions 
Clasificación:
5.0

I've been a U-Hall tenant for well over 12 years. Coming into Jacksonville six years ago, I found this facility in a very convenient place and with great owner/manager couple and best customer service in the world. I got to know them by name and they knew me by name. They related to you as family, not just as a customer and needy traveler. At ownership change, these new owners and management team have maintained the same congenial atmosphere of service. The facility is clean, all around. You can put a matrass "down on their premises and sleep safe and neat!" That's how neat and well organized they are here with everything....

Steve I.  |  First Impressions 
Clasificación:
5.0

Everything was organized clean and professional.

Letitia N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anghelica W. 
Clasificación:
5.0

The service at 7052 103rd Street Jacksonville FL was excellent!! I ran into extenuating circumstances after I rented their pick up truck and they went above and beyond to accommodate for my inconveniences. Thank you so much U-haul. I'm sure I'll be back 😊

Wanda K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marty M. 
Clasificación:
5.0

Everything was straight forward. An overall smooth transaction. Pleasure doing business.

HAKEEM S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DELMER E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH M. 
Clasificación:
5.0

No complaints

T'pring P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JANAI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY S. 
Clasificación:
5.0

I received outstanding service

EDWIN P. 
Clasificación:
5.0

Check in was smooth, quick and simple. Staff was informative and helpful.

Erick Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EVELYN O. 
Clasificación:
5.0

Employee was very courteous and professional, she made this a very easy experience.

EDWIN P. 
Clasificación:
5.0

It's easy and very nice! Highly recommend and it makes the whole moving process easier!

Makoto G. 
Clasificación:
2.0

At this location I did not feel safe leaving my car, as there was NO parking. The truck interior was filthy. The biggest problem was the check in process using my phone. I watched the video and it didn't have any mention of secondary proof of identification. When I gave my wife's phone number she didn't answer. Most people don't answer calls from numbers they don't know. Who carries their passport around or the other items they asked for. It ahould be made VERY CLEAR that you have to pay mileage on top of th $19.95. I will not use Uhaul again. Not because of the location but because of the way you do business and the online check in. Also when I made my reservation, it was at a different location than what I had selected. I guess because they might not have had what I requested. However, their was a location closer to me that had multiple trucks available. I almost forgot, the reason there was no parking was because some auto mechanic set up shop in one of your units in the front.

John R. 
Clasificación:
5.0

If the vehicle smell like cigarette smoke, charge the customer... Not everyone smoke and the vehicle should not smell like it.... Hard to get smoke smell out of a vehicle...

JESSICA G. 
Clasificación:
5.0

Nada

EDDIE M. 
Clasificación:
5.0

Great Uhaul representative!

WILLIAM L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice J. 
Clasificación:
5.0

Awesome customer service and easy to maneuver vehicles.

STANESS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

harold M. 
Clasificación:
5.0

Very professional, easy check in and out

Charles G A. 
Clasificación:
4.0

Would do 5 stars, but always room for improvement. Great customer service. Keep up the good work!

MELVIN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
5.0

I've used U-Haul for all of my moves and I have always been very impressed with the equipment and service I received when booking the time frame for when I needed the vehicle. I will always refer U-Haul to anyone for use with moving. I am very pleased with them and will always use them. Thank you for your amazing service. Keep up the good work.

Melissa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

barry B. 
Clasificación:
1.0

they did not explain the pricing or the process, i was under the impression i could drop off the truck to a different location on my side of town, that was wrong and it charged me even more money. He just looked at me and said i have no choice now. i would not have gotten a uhaul for 68 dollars to drive a mattress across town if i had to return the truck back to the same location across town.AND 150$ to drop it at a different location?? that is insane!! i was okay spending the 48$ i thought that was much, but i get it. But i only had 65 dollars in the bank so now my bank account is in the negatives because the unclear explaination of pricing.

darcy M. 
Clasificación:
3.0

Gmc and chey carvan are allwaes fulling apart

Harlow H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loren W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ashley T. 
Clasificación:
5.0

Great customer service from the beginning and when I turned in my vehicle.

Daphne L. 
Clasificación:
5.0

The Uhaul office staff were great. I had been there 30 minutes prior to them opening but the Uhaul self check in was not working, as they did not tell me, when I made my reservation online, that I would need 2 contacts to verify my identity. Nobody I knew was up at that time and able to answer their phone. I was very frustrated as this set back cost me a helper with my task. Mr. Pena quickly got me checked in and on my way. When I got back Jessica came right out to check the vehicle in. Aside from the awkward entry and exit, the location is good. I will never use the Uhaul self check in again.

RACHEL S. 
Clasificación:
5.0

The customer service has always been a good experience. Very friendly and helpful. This is definitely my go-to location

ARCADIA B. 
Clasificación:
5.0

Nothing. Everything was perfect at this location. I will rent here again when needed in the near future.

LaShanna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WHITNEY S. 
Clasificación:
4.0

Not sure what you can do but this location is very inconvenient to get to,location-wise.

Terry S. 
Clasificación:
4.0

Patrick Calhoun was very efficient and polite, even at 7am.... Maybe this location could offer a bit more space to turn around the larger trucks?

Brian E. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM J. 
Clasificación:
5.0

The young woman in the office who helped me get the right size unit was very cheerful, nice and very helpful.

CHARLES B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETH H. 
Clasificación:
5.0

I had no idea that I would need approval for my rental request until I arrived at the location upon my reserved time. I was using the app and only then was I notified that I needed to provide a contact for verification. I just moved to a new state/city and I only know 1 person. She wasn't available to answer the call for verification. I couldn't take a picture of my lease because I didn't have it with me but I had an electronic version that I could have uploaded if that was an option, but it wasn't. Fortunately the manager was very helpful and courteous and was able to assist me with the rental. If the office had been closed it would have been a disaster. I should have been approved or notified that approval was required prior to the reservation time.

Jennifer C. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALARIE K. 
Clasificación:
5.0

Edward was fantastic. UHaul gained a life long customer from my experience at this location. Screw all those blue companies. Orange is the way to go! WOO

DEVIN S. 
Clasificación:
5.0

The young lady that helped me with the rental was very efficient & super helpful. She made it quick & easy which I really appreciate. Any time you're moving anything it can be stressful, so glad for friendly staff!

Tammy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn R. 
Clasificación:
5.0

There was not anything that that l could have asked for all great A service from the customer service rep. to the person that handled my transaction. Keep up the good work.

RALPHALONTAE P. 
Clasificación:
5.0

customer service was great and equipment was like new

danny R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cornelieus H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristobal B. 
Clasificación:
5.0

We have heard unfavorable reviews regarding UHAUL - I must say we were impressed from the initial check out to the drop off and the final fees - thank you...

Joseph P. 
Clasificación:
5.0

nothing

Dale T. 
Clasificación:
1.0

Don't be so ghetto and vulgar the two white ladies were very ghetto.

Shantral W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra S. 
Clasificación:
5.0

completely satisfied, thanks again

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAMLET B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL T. 
Clasificación:
4.0

After dropping the truck, I checked my account and was surprised to see an additional charge of $24.50. I did NOT exceed the mileage limit and I filled the vehicle up directly across the street from the U-Haul where we dropped it off (right before the drop off). So I do NOT understand what the charge was for.

Gregory W. 
Clasificación:
5.0

Manager was very helpful and quick and efficient!

Kassy B.  |  First Impressions 
Clasificación:
4.0

I think the clock should start until after the inspection is complete.

April L. 
Clasificación:
5.0

El cliente no dejó un comentario.

THELMA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rayshawn J.  |  First Impressions 
Clasificación:
5.0

Edward and Monnikka are two team individuals who go FAR AND BEYOND for their clients.They know their product and can convenience a client the best way possible.I have my belongings in good hands including at U haul. I will always recommend Oak Hill to everyone.

Jose L.  |  First Impressions 
Clasificación:
5.0

Alan was very helpful and patience with helping me make a decision on a storage. He was also kind to me when I picked up the uhaul truck.

Tramika M.  |  First Impressions 
Clasificación:
4.0

Nice place

Marlon G.  |  First Impressions 
Clasificación:
5.0

N/C

Lauren B.  |  First Impressions 
Clasificación:
5.0

The owner was very polite and courteous. Property was clean.....

URI W.  |  First Impressions 
Clasificación:
5.0

Really friendly staff! Very informative.

Britni G.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba