Customer Reviews for U-Haul Moving & Storage of Northridge

6,675 comentarios

18160 Parthenia St   Northridge, CA 91325
(W Of Lindley)

(818) 993-7470

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(818) 993-7470

18160 Parthenia St
Northridge, CA 91325
(W Of Lindley)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great costumer service. The manager was very professional and friendly.

KRIKOR G. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEVON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIBORIO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeryck T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kobi P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Isaiah W.  |  Overall Experience 
Clasificación:
5.0

Excellent costumer service by Luis Villa and Jose, the location is very clean, organized and safe.

Marc S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH S. 
Clasificación:
5.0

Wow, best U Service.

Khachatur O. 
Clasificación:
5.0

All personnel were extremely pleasant to deal with.

Albert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEXTER C.  |  Overall Experience 
Clasificación:
5.0

Everyone was Friendly and helpful! . The whole experience was quick and painless! Definitely referring to this location!

Dionna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce R. 
Clasificación:
5.0

Good costumer services, very professional especially Mr Luis !

VICTOR I. 
Clasificación:
5.0

You guys are just great your attitude fantastic. Great work. Noet

JOSE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY G. 
Clasificación:
4.0

the oil light came on several times telling me to turn the engine off which is a bit disconcerting.

Roht K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hadyn F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SATISH B. 
Clasificación:
5.0

Customer service was great! The staff was kind, helpful and attentive during my visit.

Rajani O. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE A. 
Clasificación:
5.0

Great location with a wide variety of UHaul's equipment available, and helpful staff. I definitely recommend reserving your rentals online, as it guarantees that you'll get what you want/need, and more quickly.

ANDREW M. 
Clasificación:
5.0

Very good customer service. A lot of options available. New vehicles. No need for appointment.

ADRIAN M. 
Clasificación:
5.0

Na

RUANGWAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

N/C

Anthony T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianne R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAYANK C. 
Clasificación:
4.0

This is a super busy location. We've used it several times before. They always have what we need. Overall the experience is good. The workers could be a bit friendlier, but like I said, overall it's a good experience.

Joan N. 
Clasificación:
5.0

The customer service was excellent! However, the one complain I have is the service through the phone because it takes a long time get to a representative. Other than that everything else good.

GUSTAVO H. 
Clasificación:
5.0

a quick turn in process-nice

DON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brigitte N. 
Clasificación:
5.0

The staff from the office to the people connecting the rental trailer was helpful and professional.

ELIZA P. 
Clasificación:
4.0

It was a super busy end of month when we rented and the staff were still courteous and respectful. Would help to have a separate window/clerk for online reservations that just need to pick up keys.

Anthony M. 
Clasificación:
5.0

My experience using U-Haul was great the manager and the service staff were very knowledgeable. Provided excellent customer service when above and beyond in order to ensure that I was able to receive the services that I needed I am very grateful that they took the time in order to help me to make an educated decision.

CHRISTY K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD A. 
Clasificación:
5.0

When I returned the trunk the guy was so sweet and helpful. Everyone there is very nice and friendly and following the covid protocols.

Dana C. 
Clasificación:
4.0

N/C

JOANNA H. 
Clasificación:
5.0

Awesome

ARMENAK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David I. 
Clasificación:
5.0

This was not our originally scheduled drop off location. We were scheduled to drop off at 18341 Sherman Way in Reseda. Upon our arrival there, we were told that no one had been at the location for days. The number given on the business went straight to voicemail. Our calls to corporate would disconnect when trying to reach follow the push button commands. Ultimately we called/pushed the button for being involved in an accident to get to a live person. Fortunately we were redirected to a new drop off location (further away of course) and we're greeted and handled professionally by that team. The directory for drop off locations should only provide those that are known to be open and available. That Reseda location should no longer be part of the U haul network as it did a misservice to us and an otherwise very reputable company.

KATHERINE S. 
Clasificación:
5.0

Excellent service. The truck was ready and it was very easy to get in and out

Scott E. 
Clasificación:
1.0

Was forced to go to this location. I booked in chatsworth and was confirmed. Then 24 hours before I was to pick up I'm told they have no trucks and I have to go to this location. They offer me 80 cent discount per mile. And I'm told by customer service to ask for $50 discount which they agree to give. I pick up truck and am told to return with a quarter of a tank even though it does not have a quarter of a tank. The low fuel light is on and says 30 miles to empty. Ok fine I'll put the gas in $35 for quarter of a tank. From my old house to new one is 2 miles and 8 miles to uhaul I make 2 trips in truck plus the return. They tell me I drove 30 miles and they only agreed to give me 20 cent discount per mile. When you call the store they say all calls are recorded to make sure their promises are kept when I call Luis tells me he doesn't know about that. But then tells me later I have to call another number to have the call checked after I insisted. I have always used uhaul in the past from vans all the way to their 26' truck but I never will again. Customer service at this location is subpar Luis needs more training.

GINA F. 
Clasificación:
3.0

The inside of the vehicle smelled. It seemed it was not cleaned or even wiped down after the previous renter. The truck engine noise did not seem normal. The indoor mask rules was not enforced as a customer not wearing a mask was assisted.

HERANT K. 
Clasificación:
3.0

The app was not as user friendly.

vernoica A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hillary N. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUILLERMO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Martha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddieson B. 
Clasificación:
4.0

The vehicle needed some significant maintenance. The play in the steering wheel made it really difficult to drive and the brakes also has issues. It was clean and maintained on the surface but needed mechanical issues. We told them when we returned the vehicle how difficult driving was and they said they would pull it to get it fixed We will use uhaul again but this use had some issues

Christopher H. 
Clasificación:
5.0

Great service and dependable!

ETAI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny M.  |  First Impressions 
Clasificación:
1.0

Returning the truck was a total nightmare. The app wouldn't upload photos and the website wouldn't upload either. I tried for an hour. I called the call center and the wait was huge; then the customer service rep was incompetent. I wouldn't rent from Uhaul again after this.

BRUCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander S. 
Clasificación:
5.0

The best rental company on the planet! You make the rest look like a bunch of amatures. What a professional, organized, detail oriented company U-Haul is. Congratulations to your staff and management, A GREAT AMERICAN COMPANY! This is how it is supposed to be. Well done can't say enough. Arnie Toshner

arnold T. 
Clasificación:
5.0

very prompt and helpful staff. as a professional Mover we rent quite often, this crew is top notch

JEFFREY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLAV H. 
Clasificación:
5.0

The owner of this location could use a friendlier tone of voice when he talks to the customers. The people helping outside are excellent.

FRED K. 
Clasificación:
5.0

Nothing. Everything went better than expected. Person at the front desk that helped me was very polite and respectful.

Kenneth D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

LUIS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector O. 
Clasificación:
5.0

Everything is fine, you don't need improve.

JOSE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tasha L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYOUNG M N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Amir Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIKA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAGIK V. 
Clasificación:
5.0

Thank you for your convenient services throughout my entire trip from east coast to west coast (Los Angeles). It was a very enjoyable trip for me and I will do it again in a heartbeat. Sincerely Shahrokh Baharloo

Shahrokh B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla G. 
Clasificación:
5.0

You guy the best work thanks so much for all

Behrouz N. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD A. 
Clasificación:
5.0

Great service, easy in and out. We always go here for our moving needs.

WILLIAM V. 
Clasificación:
5.0

CARLOS A was super polite and helped us with all our needs and concerns

Olga O.  |  Overall Experience 
Clasificación:
5.0

I could not have had a better experience.

JOSEPH N. 
Clasificación:
5.0

The pick up was easy and the owner and staff very helpful!

DAWN R. 
Clasificación:
5.0

Good Team Thank you.

DAVID A. 
Clasificación:
5.0

The location was helpful and efficient in providing a truck. The overall Uhaul experience of being shuffled to 2 different locations and scrambling to find a truck was very dissatisfying and Uhaul as a company needs to improve on their scheduling and truck availability. This location was lucky enough to have the correct truck and delivered on their promise.

Tony G. 
Clasificación:
2.0

Uhaul should be more honest to customers, I made a reservation at Oxnard location close to my home, and I ended up picking up the truck at another location 50 miles away from the original reservation. For this reason I will no longer make business with Uhaul or recommend it.

Maria R. 
Clasificación:
5.0

Quick, friendly service.

JOSEPH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMI H. 
Clasificación:
5.0

Staff were professional, competent, efficient and courteous. I was on my way with minimal delay and was able to return the trailer after hours with confidence due to the clear instructions provided through their website. I've used U-Haul many times over the years and this location was by far the best I'd ever experienced.

GARY J. 
Clasificación:
5.0

The service was great. Very busy and efficient.

Wilson A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosaura O. 
Clasificación:
5.0

All the staff was very helpful and friendly, made our experience a great one. ¡Gracias!

Lorena U.  |  First Impressions 
Clasificación:
5.0

Can't complain. Awesome people!

ANNALEE B.  |  First Impressions 
Clasificación:
5.0

Things went very quickly and smoothly. And the van was perfect for the job.

STEVEN M. 
Clasificación:
5.0

Everyone was great specially the guy that checked me out. Thank you Everyone!!!

ANNALEE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph L.  |  Overall Experience 
Clasificación:
5.0

Nothing excellent service very helpful and polite the staff was great and the manager was amazing

MICHAEL A W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Olivia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

roseanna M. 
Clasificación:
5.0

I reserved the pickup truck for another location that was closer to my house. But they was not available when it was time to complete a mobile pickup. When I came to this location they had some one ready and available. The gentleman was able to change the reservation pickup location. I was in an out. Very helpful and customer friendly. Gracias

STACEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAPOLEON O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilson L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

Great people at this place. Always the key.

Michael C. 
Clasificación:
5.0

I Love all deal with u haul always 💕

Nabih E.  |  Overall Experience 
Clasificación:
4.0

The staff was incredibly helpful, courteous and professional. I have rented from this location before and the reason I will always come back is the staff. I have had interactions with 7 staff members and they were all great. The storage space was dirty ( had previous items in it) and the staff took care of it immediately. The storage facilities have issues. The entrance to the space itself is too small. The space measurements are not accurate. Due to the way it's constructed it's not a full 5x10.

ANTONY Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

leslie b.  |  First Impressions 
Clasificación:
5.0

There's no comments that U-Haul could control . The parking is challenging because most customers don't take others in consideration when they park their personal vehicle.

William H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNY R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monsoor K.  |  First Impressions 
Clasificación:
5.0

Luis was very helpful in getting me set up as your reservations line person (the 800 number) totally screwed up my reservation and consequently two of the spaces I reserved weren't and were no long available. But Luis got me set up, and even had an extra space, which I needed at the last minute. So, all good.

Bruce Stewart K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Hayk A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene M.  |  Overall Experience 
Clasificación:
3.0

Elevator was broken for over a week. Had to use stairway to take items to and from unit. A total inconvenience

Terrence J.  |  Overall Experience 
Clasificación:
5.0

You guys doing great these day & I appreciate your services & will recommend all my friends to get your excellent & perfect @ anytime they need .

Shane M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene M.  |  First Impressions 
Clasificación:
5.0

I would like to thankthe Manager, Luis %. I sincerely feel that he extended me courtesies in accordance with my situation. Luis and his professionalism, and politeness did not go unnoticed. I hope that Luis' Superiors get to see these comments because he is definitely well deserving of the highest commendation within the scope of his job. He took my circumstances into consideration and assisted me with a Smoove move out. His staff was also accommodating and should be commended as well. In all sincerity, Helene Taylor.

HELENE T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H.  |  Overall Experience 
Clasificación:
5.0

Want Sundays open at 8am.

DOUG H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Annabelle R.  |  Overall Experience 
Clasificación:
5.0

Muy buen servicio por parte de sus empleados y muy buen lugar para rentar camiones y lugar de storage

jose e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Chelsey L.  |  Overall Experience 
Clasificación:
3.0

The only problem I have is with customer service horrible horrible unprofessional, customer service need to do better Idid not get what I ordered. and I made my reservations months Earlier customer service was horrible. Management was horrible.

ANITA K.  |  First Impressions 
Clasificación:
3.0

The main problem with this location is that access to the loading dock is dususlly difficult. There's very little customer parking and often employees and customers who are not actively using the loading dock are parked in the spots in front of the loading dock. Personally once I have unloaded I move my car so that somebody else can unload while I'm inside the building. There should be some signage encouraging others to do the same.

Adrian D.  |  Overall Experience 
Clasificación:
5.0

Everything was awesome except the line was long .I have bad knees lol other then that you guys was Exceptional

Judy T.  |  Overall Experience 
Clasificación:
5.0

I have used your services before. But yet the parking seems to be dirty all the time. I think your staff can be some what friendly. We as customers don't go In to your uhual store and expect anything for free. But we expect customer service with a smile. Everyone seems uptight every time I go to your store. Including the manager or the general manager. I think warm welcome goes a long way. Sincerely A long time customer

Jilmar V.  |  Overall Experience 
Clasificación:
4.0

24hr access would make it that much better. Other than that, much appreciated doing business here.

jacob S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANN Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine M.  |  Overall Experience 
Clasificación:
5.0

The staff is amazing. I will never store anything anywhere but with Uhaul! Thank you

SACHA P.  |  Overall Experience 
Clasificación:
5.0

Couldn’t enter the gate come to find out I had to go to an other area thanks to the managers help it was quick and simple.

luis jr v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellis B.  |  First Impressions 
Clasificación:
5.0

I barely got my storage today and I like how they have a loading and unloading dock. But yes they are a refer a friend rating.

Mariana G.  |  First Impressions 
Clasificación:
5.0

All amazing thank you!

asaf s.  |  First Impressions 
Clasificación:
5.0

Excellent and quick experience all around.

angie r. | Reservación
No se han enviado comentarios para esta ubicación.

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