Customer Reviews for U-Haul Moving & Storage of Northridge

6560 comentarios

18160 Parthenia St   Northridge, CA 91325
(W Of Lindley)

(818) 993-7470

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(818) 993-7470

18160 Parthenia St
Northridge, CA 91325
(W Of Lindley)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great experience, rented a car transport trailer. Trailer was ready to go and uhaul helped hook the trailer.

Nicholas P. 
Clasificación:
4.0

The location I got the car was good. But before that, for today, I initially made the reservation from another location and the lady at that location told me that they don't have a van, I mean working van. That's why I had to go to this location. But it was a guaranteed reservation and I guess I need to get 50 dollars refund, because I couldn't use that 50 dollars as a store credit when I rented the van from Northridge location. ¡Gracias!

MAHMUT M. 
Clasificación:
4.0

Regarding safety, you guys need to install backup cameras in all your vehicles, specially large ones.

Carlos C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffery H. 
Clasificación:
5.0

I Love all deal with u haul always 💕

Nabih E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlo H. 
Clasificación:
4.0

I had to drive in excess of 300 miles to get a trailer because your corporate system allowed me to book a trailer a month prior to my trip but didn't ensure that anything was available near me. Instead I drove 300 miles to get a trailer, drove back, then started my trip

Joseph P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSLAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RORY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristof B. 
Clasificación:
3.0

El cliente no dejó un comentario.

LEVON A. 
Clasificación:
3.0

El cliente no dejó un comentario.

MILTON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maryam N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica M. 
Clasificación:
4.0

The staff was incredibly helpful, courteous and professional. I have rented from this location before and the reason I will always come back is the staff. I have had interactions with 7 staff members and they were all great. The storage space was dirty ( had previous items in it) and the staff took care of it immediately. The storage facilities have issues. The entrance to the space itself is too small. The space measurements are not accurate. Due to the way it's constructed it's not a full 5x10.

ANTONY Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean G. 
Clasificación:
4.0

Everything went well

Dominick V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hector N. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN H. 
Clasificación:
5.0

A sign “pointing to”, or otherwise indicating where the the after-hours key drop-off lockbox is should be posted on the back inside of the glass automatic sliding front door… Which is the 1stCustomers girl do you find that lockbox. And I know there are signs indicating that sliding rollup door play took a little while to find itAfter I went to that secondary side door… and none of this was a problem at all just a slight inconvenienceThis happens to a lot of people

CHRISTOPHER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nidia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH R. 
Clasificación:
5.0

separate line for people with reservations

GRAHAMW L. 
Clasificación:
5.0

Love the customer service fast and reliable thanks to my cashier forgot his name but give him a raise

EDUARDO L. 
Clasificación:
5.0

Excelente servicio

CELSO Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

leslie b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALI K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Artyom K. 
Clasificación:
3.0

Customer support was rude over the phone . Not the gentleman no helped me check out . I got a flat with your trailer. Tire shred completely. 3.5 hours before road side assistance even really contacted me. . Paid out of pocket for a used tire to put on the trailer I rented from you. I didn't get a receipt. Which suck cause it cost me 50 . Hoping to get reimbursed.. put a spare tire on the trailer .

Ariel S. 
Clasificación:
5.0

Love this place always rent from them

DARWIN S. 
Clasificación:
4.0

Gracias

Shahriar S. 
Clasificación:
2.0

They gave my truck that I ordered online to another person. I was waiting about half an hour for another truck.

YURII P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATARINO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler R. 
Clasificación:
5.0

N/a

ENRIQUE P. 
Clasificación:
5.0

There's no comments that U-Haul could control . The parking is challenging because most customers don't take others in consideration when they park their personal vehicle.

William H.  |  Overall Experience 
Clasificación:
5.0

We are really pleased with our uhaul experience overall, thank you for the great customer service. Jose Aguilar was terrific when we returned the van; really friendly, fast, and professional.

VENDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOURDES A. 
Clasificación:
5.0

Had a good experience

KEVIN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOEL G. 
Clasificación:
5.0

Guys were great!

Clarence S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIELA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNY R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

steve O. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD F. 
Clasificación:
5.0

I had a great experience

CATHERINE M. 
Clasificación:
5.0

Staff was prepared courteous helpful

Roxanne K. 
Clasificación:
5.0

I reserved a van at the Woodland Hills StorCal Storage location. My reservation was for noon. At noon I called to say I'd pick up the van at 2:00. They never got the message. Why? Because the phone number on their web site isn't their phone number. ARGH!

SCOTT H. 
Clasificación:
3.0

El cliente no dejó un comentario.

CORY C. 
Clasificación:
5.0

Darby answered all of our questions and was very helpful and professional!

MARK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daron V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron S. 
Clasificación:
3.0

I received the the truck with the gas tank almost empty. Which made me drive extra miles to get gas.

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN M. 
Clasificación:
5.0

Checking in and checking out was very easy. They were polite and I would recommend them for there great service.

SABRINA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

Uhaul always has excellent service. I have no recommendations. THANK YOU for being my Moving Pattner!!!

Charmain C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruddy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nidia C. 
Clasificación:
3.0

El cliente no dejó un comentario.

GIANNI W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Artur H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Romy K. 
Clasificación:
5.0

Luis the manager, Hector in the yard excellent crew courteous and are always helpful and quick.

NICK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
3.0

Customer service behind the counter was terrible.

Jimmie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle W. 
Clasificación:
5.0

Both of the two men who signed me up inside and the man helping with delivery and return outside were outstanding with help, advice and service Very helpful, friendly and professional

Austin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

Customer service was great keep it up

Cathy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARNULFO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ren N. 
Clasificación:
5.0

No comment, the service was great

FRANK N. 
Clasificación:
4.0

Bueno

YELENA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDER Y. 
Clasificación:
4.0

Returned the truck after hours, unable to complete online; the staff went above and beyond to check it in the next day.. Would recommend...

Patrick D. 
Clasificación:
5.0

It was a good experience overall.

GREGORY K. 
Clasificación:
5.0

Everything went flawlessly. I will never move without uhaul again.

Lorena R. 
Clasificación:
5.0

The staff was great. Courteous and professional. The truck I rented was spotless. Great experience.

ANTONY Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
5.0

Very easy pick up and return, great service

John A. 
Clasificación:
5.0

It's as usual, very reliable

GUILLERMO V. 
Clasificación:
5.0

Everything was fine and equipment was sanitized and in good shape

GENNADIY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANETTE T. 
Clasificación:
4.0

Considering that our location was changed 3 times and had to drive around town making us late plus charging us because the place you sent us to had no clue and waited over an hour to find our own place.

Leanne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGELIO P. 
Clasificación:
4.0

The after-hours drop off process is not smooth. The U-Haul app is just a wrapper for the website. It did not directly process the return process, restarted several times. Please write the return process into the app so that it can be completed in areas with poor internet access (even offline) and allow the data to be uploaded securely.

Thomas L. 
Clasificación:
5.0

Excellent customer service

MARK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATALIYA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Val D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sami M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim F. 
Clasificación:
5.0

Nothing! Wonderful experience! Thank You

Kari F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harpreet S. 
Clasificación:
2.0

Super busy, lines, associates constantly asking people to move their cars / trucks.

STACY U. 
Clasificación:
4.0

This location had a lot of employees available to help. Picking up and dropping off was fast and easy. I have been to other locations where there are not enough employees and it took too long. The only issue I had is that I did the online checking in including uploading my drivers license. However when I arrived at the store they had to rescan my license. This seems to always happen.

CLARK P. 
Clasificación:
5.0

Very nice people. great service.

FARIMA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANIBAL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monsoor K.  |  First Impressions 
Clasificación:
5.0

Luis was very helpful in getting me set up as your reservations line person (the 800 number) totally screwed up my reservation and consequently two of the spaces I reserved weren't and were no long available. But Luis got me set up, and even had an extra space, which I needed at the last minute. So, all good.

Kritzerland K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Hayk A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene M.  |  Overall Experience 
Clasificación:
3.0

Elevator was broken for over a week. Had to use stairway to take items to and from unit. A total inconvenience

Terrence J.  |  Overall Experience 
Clasificación:
5.0

You guys doing great these day & I appreciate your services & will recommend all my friends to get your excellent & perfect @ anytime they need .

Shane M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene M.  |  First Impressions 
Clasificación:
5.0

I would like to thankthe Manager, Luis %. I sincerely feel that he extended me courtesies in accordance with my situation. Luis and his professionalism, and politeness did not go unnoticed. I hope that Luis' Superiors get to see these comments because he is definitely well deserving of the highest commendation within the scope of his job. He took my circumstances into consideration and assisted me with a Smoove move out. His staff was also accommodating and should be commended as well. In all sincerity, Helene Taylor.

HELENE T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H.  |  Overall Experience 
Clasificación:
5.0

Want Sundays open at 8am.

DOUG H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Annabelle R.  |  Overall Experience 
Clasificación:
5.0

Muy buen servicio por parte de sus empleados y muy buen lugar para rentar camiones y lugar de storage

jose e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Chelsey L.  |  Overall Experience 
Clasificación:
3.0

The only problem I have is with customer service horrible horrible unprofessional, customer service need to do better Idid not get what I ordered. and I made my reservations months Earlier customer service was horrible. Management was horrible.

ANITA K.  |  First Impressions 
Clasificación:
3.0

The main problem with this location is that access to the loading dock is dususlly difficult. There's very little customer parking and often employees and customers who are not actively using the loading dock are parked in the spots in front of the loading dock. Personally once I have unloaded I move my car so that somebody else can unload while I'm inside the building. There should be some signage encouraging others to do the same.

Adrian D.  |  Overall Experience 
Clasificación:
5.0

Everything was awesome except the line was long .I have bad knees lol other then that you guys was Exceptional

Judy T.  |  Overall Experience 
Clasificación:
5.0

I have used your services before. But yet the parking seems to be dirty all the time. I think your staff can be some what friendly. We as customers don't go In to your uhual store and expect anything for free. But we expect customer service with a smile. Everyone seems uptight every time I go to your store. Including the manager or the general manager. I think warm welcome goes a long way. Sincerely A long time customer

Jilmar V.  |  Overall Experience 
Clasificación:
4.0

24hr access would make it that much better. Other than that, much appreciated doing business here.

jacob S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANN Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine M.  |  Overall Experience 
Clasificación:
5.0

The staff is amazing. I will never store anything anywhere but with Uhaul! Thank you

SACHA P.  |  Overall Experience 
Clasificación:
5.0

Couldn’t enter the gate come to find out I had to go to an other area thanks to the managers help it was quick and simple.

luis jr v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alina C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CASEY W.  |  Overall Experience 
Clasificación:
5.0

Really nice and professional staff. Preferred entry and exit driveways could be better marked as it's not obvious that west driveway is preferred for entry and east driveway for exit.

Richard H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellis B.  |  First Impressions 
Clasificación:
5.0

It was great!

tasha o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN P.  |  Overall Experience 
Clasificación:
4.0

Quite a few problems with the elevator; slow and doors stick. Other than that, thumbs up!

Christy G.  |  Overall Experience 
Clasificación:
5.0

I barely got my storage today and I like how they have a loading and unloading dock. But yes they are a refer a friend rating.

Mariana G.  |  First Impressions 
Clasificación:
1.0

Uhall is good place to rent truck but not as storage facility, i would not recommend it,the place is too busy, there is so much going on, no place to park, too complicated to get in or out of storage facility, i hope this can help improve the way you do business.

Houria M.  |  Overall Experience 
Clasificación:
5.0

Luis the Manager was very helpful.

Loresa M.  |  Overall Experience 
Clasificación:
1.0

My access card did not work and I was locked out after hours and stuck outside with all My stuff. The call number was disconnected so I could not contact any help and the call button on the actual door was broken too.

crystal c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila L.  |  Overall Experience 
Clasificación:
5.0

Very professional, excellent customer service 10/10, will definitely recommend to friends & family. The carts for self service were very very convenient thank you! Uhaul made my move swift & easy.

RACHEL E.  |  First Impressions 
Clasificación:
4.0

would like to work there

zoey d.  |  Overall Experience 
Clasificación:
4.0

We did not appreciate having to buy a certain type of lock when we had several other locks we could use. Also, the swiping of the card 2 times to get in and once when we came out was a pain.

patricia g.  |  Overall Experience 
Clasificación:
5.0

This is my go-to storage,I do recommend this location allot to my friends and family. Manager Luis an his staff, are extremely helpful. Respectful an on top of their game. Love it keep it up!

Eva Q.  |  Overall Experience 
Clasificación:
5.0

n/a

CHERYL D.  |  Overall Experience 
Clasificación:
5.0

All amazing thank you!

asaf s.  |  First Impressions 
Clasificación:
5.0

I had this storage unit for 10 years while in Oregon and Luis could not have been any nicer and helpful After all these years it kind of felt like I broke up with Luis :( Thank you Luis Robbie

ROBBIE B.  |  Overall Experience 
Clasificación:
4.0

The yearly raise sucked. It should be an incentive for longterm residents that it stay the same but go up every year, so the new people then get that fixed rate.

BRANDON W.  |  Overall Experience 
Clasificación:
5.0

Great storage unit, easy access.

ANAIKA F.  |  Overall Experience 
Clasificación:
5.0

Friendly staff and very customer centric. I would highly recommend this location.

Craig A.  |  Overall Experience 
Clasificación:
3.0

Checking into the storage unit was a little slow.

ANAIKA F.  |  First Impressions 
Clasificación:
5.0

Great employees. Very professional and knowledgeable

Michael l.  |  First Impressions 
Clasificación:
5.0

Thank you all so very much! We appreciate all that you do!

Sara B.  |  Overall Experience 
Clasificación:
5.0

The staff was knowledgeable and VERY FRIENDLY!

jenessa c.  |  First Impressions 
Clasificación:
1.0

The sliding key technology is so annoying. We would get in the elevator after checking in and it would say access denied, not checked in so we would have to keep going back outside to slide it.

SULLIVAN M.  |  Overall Experience 
Clasificación:
5.0

Good service.

George R. | Reservación
Clasificación:
4.0

Ninguno

Michelle Z. | Reservación
Clasificación:
5.0

Excellent and quick experience all around.

angie r. | Reservación
No se han enviado comentarios para esta ubicación.

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