Customer Reviews for U-Haul Moving & Storage of Northridge

7,434 comentarios

18160 Parthenia St   Northridge, CA 91325
(W Of Lindley)

(818) 993-7470

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(818) 993-7470

18160 Parthenia St
Northridge, CA 91325
(W Of Lindley)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

They put one mileage on the form and it was not what we received. i was overcharged for gas and mileage in addition to not getting equipment i reserved. horrible experience.

Destiny L. 
Clasificación:
5.0

Specially thanks to mr Carl Escalona Thank you for providing your time and talents.

shahriar M. 
Clasificación:
5.0

Both times I've rented from this location staff were all very helpful and friendly.

Paul R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendy M. 
Clasificación:
5.0

This UHaul 711085 was exceptional. From the Phone service, to text updates, to actual customer service this location. I was VERY impressed how well it was run. Especially for the first of the Month!

Barry B. 
Clasificación:
5.0

Helpful, courteous associates provided the quickest and easiest of returns.

Richard K. 
Clasificación:
5.0

Nothing! Staff was exemplary! Helpful and took their time! Did not feel rushed at all. Employee jose aguilar mejia was absolutely great, courteous, and knowledgeable.

Anna A. 
Clasificación:
3.0

Fuel gauge was indicated wrong on the paperwork but it was fixed after it was pointed out. The gas mileage on the chevy cargo van was terrible. It was less than 5 mpg.

Steve Y. 
Clasificación:
5.0

Always fantastic!!!!!!!!!

AARON A. 
Clasificación:
4.0

El cliente no dejó un comentario.

GRETA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley C. 
Clasificación:
5.0

Very organized and easy to load and unload. Jose Mejia was also very knowledgeable and attentive. Great service!

Cesar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla M. 
Clasificación:
5.0

Gracias

guadalupe S. 
Clasificación:
5.0

Nothing everything was great !

Teri H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve Y. 
Clasificación:
1.0

El cliente no dejó un comentario.

FREDDY I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY M. 
Clasificación:
5.0

After checking in, it says "go find your truck" so we spent the time going outside to find it. Then after you click "found the truck" then it says to go all the way back inside to get the key. If we got the key initially we wouldn't have to go all the way back inside and hold up the other people in line while we get the key.

Emily A. 
Clasificación:
5.0

It never seems like there are enough people working here and the ones that do, with all do respect, have a lack of urgency. The one guy who checked me out had great customer service and was good. His name was Jose.Thank you.

Jesse James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
4.0

No coment exelent

Hernan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector L. 
Clasificación:
3.0

The check-in process was outrageous. I go into the store and then im told to check in online which makes no sense. Then as I check in online im required to take a self and picture of my id while also giving them 2 people they need to call and verify. All of this is happening through some online chat while im standing there with an employee in front of me. It was the most complicated and unnecessary experience I've ever had renting. The person at the desk was nice but it was all just way too complicated.

Stephen A. 
Clasificación:
2.0

We'll , I got charged for 7 gallons of fuel only using it less than 20 miles . I know the mpg must be high but not less than 3mpg I chose not to argue with them as they believed they were right.

shae K. 
Clasificación:
5.0

El cliente no dejó un comentario.

doug J. 
Clasificación:
3.0

The Self pick up program is too complicated to operate by the customer.

Luo Bao C. 
Clasificación:
4.0

Super Easy Rental! Thank you

Susan R. 
Clasificación:
5.0

The agent at the desk was very professional and efficient, as was the person on the lot who helped with hooking up the trailer we rented.

daniel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Golajaisv R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
5.0

well I don't know what comment I could give you to improve customer service as everyone I dealt with was fantastic, Carl went above and beyond in assisting me in changing my reservation time, so thank you Carl.

Debra C. 
Clasificación:
1.0

No

Quaid B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaDon J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan Carlos C. 
Clasificación:
5.0

improve the line. it took 45 minutes to get to the front desk. also, my phone doesn't scan qr codes, so you should have the option for non-cell phone qr code users to check in.

Jennifer C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rockey R. 
Clasificación:
3.0

We first chose the self serve pickup at another location, we were not able to pick up the vehicle. It wasted over 2 hours of our day, i do not recommend choosing a self pickup location as most likely you will have to be re routed to another location and it will waste time from your rental. We had to pay staff for an extra 2 hours to cover the delay in vehicle pickup.

Babak T. 
Clasificación:
5.0

The guy that rented the truck to me went above and out of his way to help his name was Carl I appreciate all the help he did 100% satisfied with Uhaul thanks

Tyrone C. 
Clasificación:
3.0

El cliente no dejó un comentario.

jacab G. 
Clasificación:
5.0

Staff was super helpful with getting set up

THEODOR P. 
Clasificación:
5.0

The online check in is absolutely terrible. Your employees had to use my phone to get it to work and it takes forever. They absolutely could have checked me in much faster via their computer system and are essentially doing the same amount of work.

Spencer W. 
Clasificación:
5.0

.

Spencer W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto G. 
Clasificación:
3.0

My original rental was for 18341 Sherman Way in Reseda CA. After I gave my debit card I was told to go to the Reseda location to pick up my truck. They were closed when I arrived. I called them back and they stated I did not have a reservation, even though they sent me a text and email confirmation. I then had to go to another UHaul to get another truck. It was a major inconvenience. Very poor service. The Parthenia location was professional and helpful.

JEFFREY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce P. 
Clasificación:
4.0

Unexpected price increases was my only issue.

Kyle K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hagay H. 
Clasificación:
5.0

El cliente no dejó un comentario.

nenet K. 
Clasificación:
5.0

The people who work at and run this U-Haul were very helpful.

Matthew W. 
Clasificación:
5.0

Having to use the app is a hassle, but that's the only way I could do it.

Claudia H. 
Clasificación:
5.0

The staff that help with the return was very friendly and quickly assisted with the return of the truck.

Miguel T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell R. 
Clasificación:
1.0

El cliente no dejó un comentario.

GARY G. 
Clasificación:
5.0

be sure to have adequate numbers of 4x7 trailers available!

Peter N. 
Clasificación:
5.0

Excellent customer service here as well. ¡Gracias!

Esmeralda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony U. 
Clasificación:
5.0

There are a lot of men hanging out in front of this location trying find work. It is an eye sore.

Spike D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zafer J. 
Clasificación:
4.0

Parking for customers.

Vahe V. 
Clasificación:
5.0

The fact that that attendant couldn't help me rent and told me that I had to do everything online was very inconvenient

LEVON A. 
Clasificación:
1.0

Double check to make sure all equipment is well off and good to go instead of seeing what's available and posting old pictures of the vehicle. Not worth reserving with you guys again.

Eric M. 
Clasificación:
5.0

Everyone one was very helpful and knowledgeable 👍🏼

Jorge V. 
Clasificación:
5.0

I love these guys . They get you in and out. Everything I rental works great and drives clean. I've been using this location for years. They are my go to place.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marisol G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Pretty much nothing. Have had a storage room here for years and rent a van or truck 2-4 times a year. Now that you have your app working, I am going to have to make an effort to go into the office and commend Luis and team.

Michael S. 
Clasificación:
1.0

My original pick up location was in Chatsworth. Last minute, they switched it and failed to let us know. They claimed they sent an email, but we didn't receive anything. Our pick up time was 7 am, didn't get our truck until 9am. I was told we were going to get the $50 reservation guarantee and be compensated our miles since we had to drive to a different location, but still had to pay full price. Not only that, but they charged us an extra $30 for returning the truck a little below 1/4 tank (which is how we got it) but there's no in between 1/8 and 1/4 so they charged us anyway.

Lucas H. 
Clasificación:
4.0

If you are going to have people check themselves in with their phone. Simplify the process, offer bandwidth in the store and realize that when your employees checked people in it took about 5-10 min. This process took 20-25 minutes due to an inefficient system and not enough bandwidth. So you have modernized your check in system by making it slower. Great step forward!

Erik N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tawny P. 
Clasificación:
4.0

I was quite disappointed having to enter all of my information on my own private cell phone to your new app. It was a huge inconvenience it was a delay in time.. however the counter person was extremely professional and patient. He also asked if he could input all my information on my personal phone to help me out. He explained this was going to be the new way to received your vehicle. Truck or trailer. I'm the behalf of U-Haul I have been using you for over 20 years. Especially at this branch. And I was quite disappointed in the way that changes are being made. Having the customer do all the work and inconvenience in. There's a strong possibility that I may go elsewhere. Cuz it just shows me that U-Haul does not care about their client. They prefer having them do all the work instead of their employee.

Luis A. 
Clasificación:
1.0

My rental experience from the store location was very frustrating and unsatisfactory. Upon arriving at the store to rent the truck, I was greeted by a line and several other frustrated customers. After waiting 20mins in line, I presented the clerk with a printed copy of my reservation and was told to scan a QR Code to re-enter all my information again. The app had bugs, did not work properly, required too much personal information, did not provide a privacy or terms statement on how my information in the app would be stored or shared. I tried to make the experience quick by investing the time up front to make a reservation. I left with the truck an hour after arriving. I will not be recommending U-haul in the future

John M. 
Clasificación:
5.0

Thank you for you services

Marco G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dzung L. 
Clasificación:
3.0

Pricing. Should be some sort of reimbursement for turning in early. My rental was for 4 hours but I turned in after 2. Would have been sooner if the initial rental /pickup process was smoother. Because the pick up took longer i got stuck in traffic which made my errand take longer.

Yashkarah E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
4.0

I returned product early and was still charged full rental. Frustrating but product was good

Ricky B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco L. 
Clasificación:
5.0

The best location!! I go out of my way to go to this one, friendly staff, clean trucks, no problems. Thanks to everyone at this location!

dawn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos R. 
Clasificación:
5.0

Juan Torres always gives excellent customer service.

ELVIRA A. 
Clasificación:
5.0

Staff very professional and friendly. The ability to pickup and drop at another place so smoothly was refreshing. I really liked being able to rent with 2 days and with free 200 plus milesâ€"5 stars!!!

David P. 
Clasificación:
3.0

The truck was clean and the staff member I worked with was patient and helpful. I did not appreciate the fact that my reservation was switched to another location and I was not notified. I called UHaul and spoke with a rep named Antonio and he made the booking process better.

Maya C. 
Clasificación:
5.0

Staff is very friendly and helpful, in and out in no time, definitely recommend this place

Rosaura O. 
Clasificación:
2.0

The equipment was, and usually is; very clean. However; the check in/pick up at the counter was, and ALWAYS IS, a nightmare. There are NEVER enough reps at the counter resulting in exceptionally long waits to get serviced. And the new check in feature with all the painfully long steps involved in inputting your own info into you cellphone is almost a deal breaker. After waiting so long to get served, then having the long data entry session; I seriously may consider other options for my rental and packing supply needs.

Vincent M. 
Clasificación:
5.0

Service is very good.

June K. 
Clasificación:
1.0

Customer experience is beyond awful. I show up to store with my reservation, wait in line forever, get to the front just to be told I have to use my phone to get the truck. Keys couldn't be found, employees are useless spending more time on figuring out app BS with me than just providing service. I had to take pics of my license 3 times. Uhaul had to contact someone I know to verify who I am??? Wtf? I had my license and my own self in front of a damn Uhaul employee, but I had to prove I'm real to a fucking online chat. Rental was only for 6 hours so ALL my fucking charges were doubled. I've moved a lot and NEVER had to go through all this bullshit. Fucking useless and will NEVER use this sorry ass company again. My 6 hours started at 9 and I couldn't get a fucking truck until about 10. Never again!

Steven D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Carlos M. 
Clasificación:
5.0

Probably one of the best and most helpful uhaul stores I have ever been in

Julio C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brent M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis L. 
Clasificación:
5.0

Happy.

GRACE Z. 
Clasificación:
5.0

Employees were extremely helpful and friendly.

G O. 
Clasificación:
5.0

Luis, Carl, Hector, and the vast majority of the staff are friendly and helpful. The facility is always clean, safe, and I feel incredibly secure with my belongings stored at the U-Haul Northridge storage facility on Parthenia.

DEVIN W.  |  First Impressions 
Clasificación:
1.0

I still haven't been able to gain access

Kathryn M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda B.  |  Overall Experience 
Clasificación:
4.0

For a long term customer iit would be good customer relationships for discount ..Especially after more than three years rental.....

TIMOTHY T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Larissa B.  |  Overall Experience 
Clasificación:
5.0

So far so good. I just signed on yesterday!

LIZA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

reginald h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

leona h.  |  Overall Experience 
Clasificación:
5.0

Excelente la atención en español.

graciano l.  |  First Impressions 
Clasificación:
4.0

I liked the place, staff, prices, cleanliness but i didn't like that i have a reservation done days before actually moving in and went to see the room but then on the day i moved in, they gave me a different room then the one I saw. It was fine for me because i actually liked it more but i would had been mad if it had been the other way around.

MV P.  |  First Impressions 
Clasificación:
4.0

Had a storage unit there for two years, its pricey but worth it. The 24 hr access option as well as the security system made our stuff is easy to access ourselves but hard for others. The loading dock made my move in and move out of the unit a breeze, and I never once regretted choosing this great storage location. The only bad thing I have to say about this place is their corporate rules make some things harder than they need to be. Halfway through my 2 year rental period I lost my key to my unit. Instead of being able to bring a drill from my garage and open up my unit myself, they required me to call a locksmith, who proceeded to try to pick it open for 20 minutes and fail, only to do exactly what I would've done myself and drill out the cylinder. $275, to open my unit is absurd, especially when they install hitches at this location, and could've grabbed a drill from the shop and opened my unit for me. Absolutely ridiculous. Yes, maybe use a combination lock, it's less secure, but the security system will protect your stuff more than your unit lock will anyways. I just didn't do that because I had a habit of giving people my keys to go get something for me and didn't want them to be able to memorize the code. But sometimes it's not worth possibly losing the key and spending a months worth of the rental fees on opening up the unit. Other than that one hiccup though, my storage experience was great.

Edward R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristina A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine S.  |  Overall Experience 
Clasificación:
5.0

All good! Employees at the Northridge site were exceptional!

Robert S.  |  First Impressions 
Clasificación:
4.0

My overall experience is good but Getting in and out of the storage facility is problematic. Not enough space and ample parking to get around. At worst, you are blocked in waiting for cars or trucks to move of course you have to find these people or alert the staff who are very helpful in resolving-at best, you are able to squeeze between the return stalls.

James K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

valerie b.  |  Overall Experience 
Clasificación:
5.0

Staffs were friendly, explained and processed my move in transaction clear and efficiently.

JUIYUAN W.  |  First Impressions 
Clasificación:
5.0

Luis and Edgar are very professional and friendly They treat their customers with respect.

Todd B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GLORIA A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

john u.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP L.  |  First Impressions 
Clasificación:
5.0

General Manager was always professional and curteous. And, most accomodating wspecially, during Covid years. Highly recommend.

Paul O.  |  Overall Experience 
Clasificación:
5.0

Great service

richard t.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNALEE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frieda M.  |  First Impressions 
Clasificación:
5.0

They served their purpose.

Fatimah A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin E.  |  First Impressions 
Clasificación:
5.0

Ray was cool. He showed me around and was prompt in handling issues identified or questions about access.

Sarah M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP D.  |  First Impressions 
Clasificación:
4.0

Would use again if needed. Was there for a few years and never had a problem to speak of. Excellent service and staff. Thanks for everything and keeping my belongings safe!

CONNIE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMON A.  |  First Impressions 
Clasificación:
5.0

We were there way longer then we expected with such a small load, but I can not thank the team enough and special acknowledgement to the Manager Luis who went beyond and over to assure I did not have to worry and our property would be fine. Customer Service and Management skills were challenged and he's exceed  plus. Means a lot and UHAUL should be honored to have you represent them.

Theresa R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

COLIN M.  |  Overall Experience 
Clasificación:
4.0

Everything was cool no problems

Keith H.  |  First Impressions 
Clasificación:
5.0

I wish every uhaul locations had employees like the Northridge location. They were extremely professional, helpful, and went out of their way to make sure I have everything that I need. Congratulations on hiring the most caring staff. I thought they owned the place. Please make sure they are recognized for their hard work. Lilly Sardari

LILLY S.  |  Overall Experience 
Clasificación:
5.0

Great, attentive staff

Matt S.  |  First Impressions 
Clasificación:
5.0

Nice facility

Ronald B.  |  First Impressions 
Clasificación:
5.0

just wish the location had more parking.

Cherie C.  |  First Impressions 
Clasificación:
5.0

Muy buen servicio, amables atentos un lugar limpio lo recomiendo 👌🏻

erika a.  |  Overall Experience 
Clasificación:
5.0

The light switch timer would go off in 20 mins. Would be nice if it could be left on and switched off when finished

angie r.  |  Overall Experience 
Clasificación:
5.0

The owner was helpful and went out of his way to help me with my situation. He was great!

leona h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

daniela B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Natalie M.  |  Overall Experience 
Clasificación:
4.0

The facility and service were excellent. Securing a spot to load/ unload is at times difficult due to the other vehicles on the lot.

Kelly T.  |  Overall Experience 
Clasificación:
4.0

I rented a locker for about six years. I like the security arrangements, and that the building was climate-controlled. The only issue during that time was once when I found that water had seeped into the back of the unit. The manager was not as helpful as he could have been, simply telling me to record any damages so an insurance claim could be filed. Fortunately the damage I found was minor. However, facility management showed no interest in investigating the incident in order to prevent it from re-occurring.

GREG M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Anahita G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DEREK B.  |  Overall Experience 
Clasificación:
5.0

I checked other places and this one was by far the better choice. ALL the staff have been very polite, professional and helpful! I would DEFINITELY recommend!

Linda E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorena U.  |  Overall Experience 
Clasificación:
5.0

From the security guard, all employees to the manager- everyone were cordial, knowledgeable and friendly. The service that was given to me was quick and on time. I had a great experience. I was impressed.

Dora D.  |  Overall Experience 
Clasificación:
5.0

The store manager Luis is exceptional. Always willing to listen and help to all my needs. This is why I have so many of my local reps using the facility. His associate is amazing as well.

Eli Lilly C.  |  Overall Experience 
Clasificación:
2.0

Everything was good except the fact that the elevator is always broken. I've spoke with other renters and they also stated the same. What's the point of having an elevator to make it convenient for your customers if it's not functioning all the time.

Elizabeth V.  |  Overall Experience 
Clasificación:
5.0

The the manager Luis and other employees were very helpful and considerate. Their assistance when things became a bit difficult was way above expectations. They went out of their way to handle my situation.

Marcos M.  |  Overall Experience 
Clasificación:
5.0

Let me tell you that this facility including the staff is an excellent reputation for U-Hal, thank you.

Marc S.  |  Overall Experience 
Clasificación:
5.0

Great job Luis

Donald C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monsoor K.  |  Overall Experience 
Clasificación:
5.0

Thank you for your corporation and kindness for the period my stuff was in your storage!

GRACE N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Irving R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Isaiah W.  |  Overall Experience 
Clasificación:
5.0

Excellent costumer service by Luis Villa and Jose, the location is very clean, organized and safe.

Marc S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEXTER C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hadyn F.  |  Overall Experience 
Clasificación:
5.0

My experience using U-Haul was great the manager and the service staff were very knowledgeable. Provided excellent customer service when above and beyond in order to ensure that I was able to receive the services that I needed I am very grateful that they took the time in order to help me to make an educated decision.

CHRISTY K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny M.  |  First Impressions 
Clasificación:
5.0

Thank you for your convenient services throughout my entire trip from east coast to west coast (Los Angeles). It was a very enjoyable trip for me and I will do it again in a heartbeat. Sincerely Shahrokh Baharloo

Shahrokh B.  |  First Impressions 
Clasificación:
5.0

CARLOS A was super polite and helped us with all our needs and concerns

Olga O.  |  Overall Experience 
Clasificación:
5.0

All the staff was very helpful and friendly, made our experience a great one. ¡Gracias!

Lorena U.  |  First Impressions 
Clasificación:
5.0

Can't complain. Awesome people!

ANNALEE B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NAPOLEON O.  |  Overall Experience 
Clasificación:
5.0

I Love all deal with u haul always 💕

Nabih E.  |  Overall Experience 
Clasificación:
4.0

The staff was incredibly helpful, courteous and professional. I have rented from this location before and the reason I will always come back is the staff. I have had interactions with 7 staff members and they were all great. The storage space was dirty ( had previous items in it) and the staff took care of it immediately. The storage facilities have issues. The entrance to the space itself is too small. The space measurements are not accurate. Due to the way it's constructed it's not a full 5x10.

ANTONY Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

leslie b.  |  First Impressions 
Clasificación:
5.0

There's no comments that U-Haul could control . The parking is challenging because most customers don't take others in consideration when they park their personal vehicle.

William H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNY R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monsoor K.  |  First Impressions 
Clasificación:
5.0

Luis was very helpful in getting me set up as your reservations line person (the 800 number) totally screwed up my reservation and consequently two of the spaces I reserved weren't and were no long available. But Luis got me set up, and even had an extra space, which I needed at the last minute. So, all good.

Bruce Stewart K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Hayk A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene M.  |  Overall Experience 
Clasificación:
3.0

Elevator was broken for over a week. Had to use stairway to take items to and from unit. A total inconvenience

Terrence J.  |  Overall Experience 
Clasificación:
5.0

You guys doing great these day & I appreciate your services & will recommend all my friends to get your excellent & perfect @ anytime they need .

Shane M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene M.  |  First Impressions 
Clasificación:
5.0

I would like to thankthe Manager, Luis %. I sincerely feel that he extended me courtesies in accordance with my situation. Luis and his professionalism, and politeness did not go unnoticed. I hope that Luis' Superiors get to see these comments because he is definitely well deserving of the highest commendation within the scope of his job. He took my circumstances into consideration and assisted me with a Smoove move out. His staff was also accommodating and should be commended as well. In all sincerity, Helene Taylor.

HELENE T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H.  |  Overall Experience 
Clasificación:
5.0

Want Sundays open at 8am.

DOUG H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Annabelle R.  |  Overall Experience 
Clasificación:
5.0

Muy buen servicio por parte de sus empleados y muy buen lugar para rentar camiones y lugar de storage

jose e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Chelsey L.  |  Overall Experience 
Clasificación:
3.0

The only problem I have is with customer service horrible horrible unprofessional, customer service need to do better Idid not get what I ordered. and I made my reservations months Earlier customer service was horrible. Management was horrible.

ANITA K.  |  First Impressions 
Clasificación:
3.0

The main problem with this location is that access to the loading dock is dususlly difficult. There's very little customer parking and often employees and customers who are not actively using the loading dock are parked in the spots in front of the loading dock. Personally once I have unloaded I move my car so that somebody else can unload while I'm inside the building. There should be some signage encouraging others to do the same.

Adrian D.  |  Overall Experience 
Clasificación:
5.0

Everything was awesome except the line was long .I have bad knees lol other then that you guys was Exceptional

Judy T.  |  Overall Experience 
Clasificación:
5.0

I have used your services before. But yet the parking seems to be dirty all the time. I think your staff can be some what friendly. We as customers don't go In to your uhual store and expect anything for free. But we expect customer service with a smile. Everyone seems uptight every time I go to your store. Including the manager or the general manager. I think warm welcome goes a long way. Sincerely A long time customer

Jilmar V.  |  Overall Experience 
Clasificación:
4.0

24hr access would make it that much better. Other than that, much appreciated doing business here.

jacob S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANN Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine M.  |  Overall Experience 
Clasificación:
5.0

The staff is amazing. I will never store anything anywhere but with Uhaul! Thank you

SACHA P.  |  Overall Experience 
Clasificación:
5.0

Couldn’t enter the gate come to find out I had to go to an other area thanks to the managers help it was quick and simple.

luis jr v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alina C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CASEY W.  |  Overall Experience 
Clasificación:
5.0

Really nice and professional staff. Preferred entry and exit driveways could be better marked as it's not obvious that west driveway is preferred for entry and east driveway for exit.

Richard H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellis B.  |  First Impressions 
Clasificación:
5.0

It was great!

tasha o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN P.  |  Overall Experience 
Clasificación:
4.0

Quite a few problems with the elevator; slow and doors stick. Other than that, thumbs up!

Christy G.  |  Overall Experience 
Clasificación:
5.0

I barely got my storage today and I like how they have a loading and u