Customer Reviews for U-Haul Moving & Storage of Northridge

8,083 reviews

18160 Parthenia St   Northridge, CA 91325
(W Of Lindley, LIMITED PARKING - 15 minute limit - cars cannot be left on property)

(818) 993-7470

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(818) 993-7470

18160 Parthenia St
Northridge, CA 91325
(W Of Lindley, LIMITED PARKING - 15 minute limit - cars cannot be left on property)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service and knowledgeable employees everyone!

harold p 
Rating:
4.0

Fast service

virgilio m 
Rating:
5.0

They gave us the truck with EMPTY gas, as the line pointed to "E." The empty light turned on right after we left the site, which was unacceptable.

Rogelio F 
Rating:
5.0

Very nice people very helpful

Milton C 
Rating:
3.0

Customer service folks were very friendly and courteous. However, the equipment was not ready when we arrived. Someone siphoned the gas and the battery was dead. Perhaps install locking gas caps?

Zoe S 
Rating:
5.0

Jose was very helpful! GREAT customer service!!!

JAMES C 
Rating:
4.0

Customer did not leave a comment.

PATRICK M 
Rating:
5.0

Friendly staff and great location

TOMAS G 
Rating:
5.0

The Vehicle Transport is so much easier when you drop off before closing time.

Alexander K 
Rating:
4.0

only 3 days before pickup we were notified that the truck pickup location had changed and was now farther away. Was not ideal.

Christopher R 
Rating:
5.0

Customer Service Reps are awesome! Very helpful, polite. Particularly the manager and the latest new hire!! thanks!!

Renee B 
Rating:
5.0

Customer did not leave a comment.

RONALD S 
Rating:
4.0

Truck was kind of old without electric anything but definitely got the job done. You really should have more stock available.

Kim F 
Rating:
4.0

Everything was great with one exception that is pretty bad, the parking lot is very chaotic, many times hard to find parking to load and unload. There are just too many uhaul trucks and trailers in the way

MV P  |  Overall Experience 
Rating:
5.0

Staff were all helpful and friendly.

Cheryl D 
Rating:
3.0

only if I don’t have oder ones around

GEVORK Z 
Rating:
5.0

Customer did not leave a comment.

jay s 
Rating:
5.0

The truck was clean except for dolly which was greasy

Consuelo C 
Rating:
5.0

Customer did not leave a comment.

Roy H  |  First Impressions 
Rating:
5.0

Amazing job

joseph r 
Rating:
5.0

Customer did not leave a comment.

Arnon F 
Rating:
4.0

Employs were all very helpful. Thank you.

Spyros M 
Rating:
4.0

Customer did not leave a comment.

Fredrik K 
Rating:
2.0

Original location did not have the truck I reserved. I was not notified until 5 min prior to my reservation. At the second location the truck’s gas gauge was in E. I was told “there should be enough gas to get you to a gas station.”

Avery C 
Rating:
5.0

Customer did not leave a comment.

Jae j 
Rating:
5.0

EVERYTHING AT THIS LOCATION WAS TOP NOTCH I WILL CONTINUE TO DO MY U-HAUL RENTALS WITH THIS LOCATION. JOSE WAS SUPER FABOULAS MADE MY EXPERINCE SO WONDERFUL. THANK YOU JOSE

Cathy V 
Rating:
5.0

Great service, excellent customer service and many trucks available….!!

Ricardo A 
Rating:
5.0

Customer did not leave a comment.

Roman P 
Rating:
5.0

Great service

Mariella A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Valarie d 
Rating:
2.0

The sun visor was lose & hanging. The passenger side door flung open while driving. The AC wasn’t working. I like this location because it’s closer to me & always professional but I feel now the staff needs more training on customer service & safety..

Raji R 
Rating:
5.0

Customer did not leave a comment.

Heather G 
Rating:
5.0

Customer did not leave a comment.

PASCUAL A 
Rating:
5.0

As always. Great customer service.

MILTON T 
Rating:
5.0

Staff are friendly. Provide everything we need to know. Cargo van did it purpose. Overall I am happy.

Reynold P 
Rating:
5.0

Customer did not leave a comment.

RAndy J 
Rating:
3.0

Customer did not leave a comment.

ANDREW B 
Rating:
5.0

Staff was very courteous and knowledgeable of the products U-haul offers.

andrea n 
Rating:
5.0

Very easy return.

Jerry N 
Rating:
3.0

My initial reservation had a different drop-off location which was open until 7 pm. The drop location that was eventually selected closed by 2 pm ( I got there around 5:30 pm ). I had to manage everything, and call uhaul to get a code to leave the keys in a security box, had to wait in the phone over 30 minutes to star talking to the person who gave me the code.

Ivan C 
Rating:
5.0

Jose was amazing 🙂

Gloria V 
Rating:
5.0

A bit pricey:(

Ting-An L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roman P 
Rating:
5.0

The person who made the connection of the trailer to the receiver lost the sprint clip and they were not responsible. Otherwise everything is perfect, I will return to this location and rent more trailer.

Ray M 
Rating:
2.0

they charged me a lot more then they Quoted me

Robby H 
Rating:
5.0

Excellent staff and facility

CHARLES S  |  Overall Experience 
Rating:
5.0

Great guys! Very professional and efficient!

Ryan R 
Rating:
5.0

Quick and easy

Sebastian G 
Rating:
3.0

Customer did not leave a comment.

RONY B 
Rating:
5.0

Great staff everyone helpful.

Alan B 
Rating:
4.0

For some reason this small box truck used a lot of gas???

Gary H 
Rating:
4.0

Customer did not leave a comment.

Salvador O 
Rating:
5.0

Customer did not leave a comment.

Mario R 
Rating:
5.0

Customer did not leave a comment.

olena v 
Rating:
5.0

Customer did not leave a comment.

Janet D 
Rating:
1.0

Made and paid for a reservation. Made appt for 9:30am, tried to pick up at 1:00pm same day. Was told they canceled my reservation and rented the auto trailer. No call, no email, no text. Nothing. Absolutely unacceptable.

JASON B 
Rating:
5.0

Customer did not leave a comment.

ROBERTO L 
Rating:
4.0

Thanks

Ali T 
Rating:
4.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Excellent, efficient service

DONALD G 
Rating:
4.0

The only issue i had was dropping the keys off. I couldn’t find the spot to drop it off, i was there in the middle of night for about 30 minutes trying to call someone for help and nothing. Then i decide to drive around and ended up seeing a slot. Maybe make the return key area more visible.

Nancy S 
Rating:
5.0

They seemed to be managed well and gave excellent customer service

Sarah P 
Rating:
5.0

Customer did not leave a comment.

Roxy e 
Rating:
5.0

Customer did not leave a comment.

ARASH M 
Rating:
5.0

Customer did not leave a comment.

rafael m 
Rating:
5.0

Quick service

Jhoan C 
Rating:
4.0

Parking

Mark B 
Rating:
5.0

The staff and even the general manager were so kind, patient, professional, knowlegable about everything I needed. They truly stand for honesty and integrity as a staff. A great assett to the company. I was truly pleased. Thank you so much! They went exceedingly above and beyond. I was grateful for there assistance.

Grace N  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Larry V 
Rating:
5.0

The management is great, but I would want to see the 4 guys who put the trailer on doing different tasks instead of talking and laughing loudly in Spanish doing the job that previous location done it with one woman, either hire a stronger guys or maybe make them busy. It was frustrating to not understand a single word. Had an urge to ask what's funny, but f em I have my own life to care about. Kudos to the staff at the counter, as professional as it can be and a whole reason for 5*****.

Konstantin S 
Rating:
5.0

Very helpful staff

Ronald C 
Rating:
4.0

Customer did not leave a comment.

Dedrione h 
Rating:
3.0

Truck handle broken. Couldn’t access online reports.

Randal G 
Rating:
5.0

Customer did not leave a comment.

Mina A 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

Karsten T 
Rating:
3.0

There was outage and had to wait over an hour. Also went to pick up my original reservation in Ventura and the battery was stolen out of the car, so had to find a place 25 minutes away and then wait another 89 minutes to rent a truck. It was a really rough day.. I know things happen, and I have used Uhaul a few times and always have a good experience

Dustin M 
Rating:
5.0

All is great. Thank you

Chrstina r 
Rating:
5.0

Customer did not leave a comment.

Shawn B 
Rating:
4.0

Long waits in line. I feel that the brakes on the truck that I rented need attention, noisy. The engine runs very ruff on low speed acceleration. Everything else was good. Once you reach the counter you receive good service.

Bradley M 
Rating:
4.0

Customer did not leave a comment.

David H 
Rating:
3.0

Well, you can have your woodland hills location on Ventura boulevard tell the truth about what they have available. I went there and the guy named Chris lie to my face and through his coworker under the bus.

Steve F 
Rating:
4.0

Customer did not leave a comment.

Christian v 
Rating:
5.0

Customer did not leave a comment.

Mina A 
Rating:
5.0

Customer did not leave a comment.

Ezra A  |  Overall Experience 
Rating:
5.0

Wonderful customer service

Ezra A 
Rating:
5.0

Best customer service Thanks

Peyman V 
Rating:
4.0

Customer did not leave a comment.

SHENELLE H 
Rating:
1.0

Contracted for same day delivery. Received no phone call to let me know that the delivery would be delayed to the next day. I'm upset that I paid a premium price for same day delivery and then receiving it the following day and not to mention that I had workers awaiting delivery so I had to send them home with partial payment. All in all, terrible service. NEVER AGAIN!!!

Carlos R 
Rating:
1.0

When I entered to the store the two employees were talkig to each other and no one greet me. I said hi still they were talking. The lady shawna was not friendly. She was serving me and at the same time talking to her coworker about a senario happened to one of their employee. She gave me my receipt and didn’t say anything like thank you or you are good to go. The car itself was not clean. The front bumper of the car was broken. None of the emoloyees in this location where friendly. Shawna never said anything while giving me back the receipts on picking up the car or returning it as like “you are good to go or thank you have a good day”. This was my very first time taking U-Haul and it was not a good experience at all. I would never go back to that location. Poor customer service.

Milad B 
Rating:
5.0

Customer did not leave a comment.

GARY S 
Rating:
5.0

Customer did not leave a comment.

Eric C 
Rating:
5.0

Love the location the guys were great the movers outside were excellent too they helped out real good and gave affordable prices

MOISES M 
Rating:
1.0

On my very first day I had a poor response from the manager after reaching out to him for assistance. He still has not responded. This is very unprofessional and I’ve been waiting days for a reply. I was unable to access my 2 units after hours and it was very inconvenient. I had to spend time the next day moving my belongings when the manager simply needed to reply to my text. There is a sign outside the facility with his cell on it for after hours support. It’s meaningless if no one responds. I texted him I waited 15 minutes for a reply, and I’m still waiting! This level of apathy is unsettling. I’m very disappointed.

Anthony T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

duong c 
Rating:
4.0

The equipment felt and it seemed it was the towing correctly. The trailer would jerk, they should check the trailer; it did not feel safe. I rent from uhaul often, so I know how it should be.

JENNY G 
Rating:
5.0

Need to put ⛽️ to rental trucks before delivered to customers..

GERBER C 
Rating:
5.0

Very good customer service

jacob d 
Rating:
5.0

Just the return app ,I always have a hard time on the fuel and mileage images. overall Thank you 😊

Armando G 
Rating:
5.0

All the employees are very helpful

eugene t 
Rating:
5.0

Customer did not leave a comment.

Don C 
Rating:
5.0

Great service 👍👍

Emmer L 
Rating:
4.0

Customer did not leave a comment.

Phillip V 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE L 
Rating:
5.0

Customer did not leave a comment.

Eugene T 
Rating:
5.0

Customer did not leave a comment.

Timothy B 
Rating:
5.0

Customer did not leave a comment.

adolfo c 
Rating:
2.0

First thing i got in and saw a check engine light, I drove this truck 3 miles and it was overheated. Then I looked into the radiator and there was no water or any fluid in it. Then when i returned the truck the key drop off at this location is not very visible. Should be labeled better.. i would suggest you don't give out a truck that's overheating. Luckily i only drove it 20 miles

Andy R 
Rating:
1.0

One of the worst experiences I have ever had renting a storage unit. Save yourself and go somewhere else! Employees have no idea what they are doing and when you bring up your concerns with Juan, the manager if you can even reach him, he doesn’t acknowledge you or do anything about it. Extremely unprofessional l, unresponsive, messes up reservations, the list goes on. On top of that doors were broken for 5+ months so transient people were walking in and out of the facility making it feel very unsafe. Do yourself a favor and rent at Extrage Sorage or literally anywhere else but this location.

amanda a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Francesco M  |  Overall Experience 
Rating:
5.0

Great customer service!!

Ezra A  |  First Impressions 
Rating:
5.0

Jose was incredibly helpful in getting me a storage unit. Very fast and friendly. I highly recommend working with him at this U-Haul facility.

Joseph A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monique H  |  Overall Experience 
Rating:
5.0

This is hands down the best uhaul / storage / moving location I have ever been to. The staff is always friendly and willing to help out and I’d say even go out of their way to make sure you’re well taken care of. Carl - thank you so much, you and the rest of the staff are awesome

CATHERINE V  |  Overall Experience 
Rating:
5.0

The facilities are always very tidy and the staff extremely helpful!

Eric K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOAQUIN G  |  Overall Experience 
Rating:
3.0

1st floor doors broken. Huge security risk!!!!

Adrienne B  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Oz g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shake k  |  First Impressions 
Rating:
1.0

My storage unit was broken into and ransacked resulting in alot of damage. I also had a gaming laptop worth $1,200 stolen.

MONICA A  |  Overall Experience 
Rating:
4.0

Workers we're slow maybe just busy busy other than that great storage location.

Debra J  |  Overall Experience 
Rating:
5.0

Thank you guys for being so clear, honest and kind

Betty J  |  First Impressions 
Rating:
5.0

No complaints , every thing was good , location , service , hours of operation everything

NATALI Q  |  Overall Experience 
Rating:
2.0

Didn't tell me truck did not have ramp. Impossible to move what I needed to.

Lisa F  |  First Impressions 
Rating:
4.0

Good experience for the time I was there.

LELAND F  |  Overall Experience 
Rating:
5.0

I just can't express ENOUGH GRATITUDE to all of the staff that I interacted with at U-Haul over the last 2 years. Their friendliness,consideration and professionalism was beyond the standard of what I could've ever expected from any storage facility in the country. Jose and the entire staff are to be commended for such excellent service- and even though I Didn't find a reasonable place to call home in my hometown, it definitely Was a true relief to have my belongings stored there for the amount of time that I did. I am beyond grateful for everything-from the bottom of my heart, I THANK YOU, and will definitely recommend you for anyone who has to use a storage facility.,

leslie b  |  Overall Experience 
Rating:
1.0

This uhaul had no access blocked by 10 trucks horrible access to unit very unclean doors did not open had to pry them open I was told online i was street level ground level it was not street level I'm disabled and finding out it's not ground level was devastating everything at this place is a nightmare to access you shouldn't be charging this much money also saw horrible roaches all over this place omg I'm so distrauat

RACHEL F  |  Online Move In 
Rating:
5.0

... everyone at this facility is helpful above and beyond the call. Great service, knowledgeable (and nice) people. Helped my entire rental experience go smoothly. Blessings, guys...

HERBERT M  |  First Impressions 
Rating:
5.0

This has been the best experience I have ever had with a storage facility. This is the only one that I would recommend to anyone. The staff is friendly and knowledgeable. The units are clean and easily accessible.

Mandy R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiffany T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stacy P  |  Overall Experience 
Rating:
5.0

Juan, Jose, and the other guys at the Northridge on Parthenia location were very helpful, friendly, and knowledgeable. I couldn’t ask for better service! Thank you, U Haul!

John M  |  First Impressions 
Rating:
5.0

Friendly service. Thank you

KELVIN W  |  Overall Experience 
Rating:
5.0

Everyone was helpful and polite

Patricia S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yanelly B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chad W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M  |  First Impressions 
Rating:
1.0

To many U-Haul rental vehicles and trailers making it hard to safely park. Once you have boxes in your car blocking your view, you can easily run into another vehicle. Especially the trailer hitches, that are low to the ground and hard to see, even when you don't have any boxes in the car. If your now good at backing up you risk an accident. Moving with them is good. Just don't use them for storage.

Cherie C  |  Overall Experience 
Rating:
1.0

Car access to the storage units is awful. There are trailers blocking all the parking spots. No weed/cigarette smoking in the facility is not enforced. Short staffed. Seedy area with vagrancy rampant.

Ferrera J  |  Overall Experience 
Rating:
5.0

Well designed app and great employees!

JAKE R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jessica K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie G  |  Overall Experience 
Rating:
2.0

The storage itself was alright and convenient. They claimed no bugs or rodents would be in the units. I found tons of bugs in mine and they seem to be hopping from other units. I had clothes put away in secure bags and those bugs chewed right through them and ate into expensive clothes. The cleaning lady always speaks rudely about customers infront of customers, she thinks just because she says it in spanish that no one will understand her, well we did and we told her to stop as it was rude af. Im sorry we are putting our things for donation for other families to use and you dont want to do your job. The "owner" Juan was rude to my husband stating they dont offer military rates (for trailers) & spoke condesendingly to him on memorial day. Only to be shown on their very website that there is in fact military rates. There has been times we needed something from storage around 8pm and their system was fully down. Manager was called and nothing ever came about. Overall, we decided to move out fully cause alot of my items were damaged by these bugs they have in their unit. Only the lady who works in the office (blonde) she was cool, I liked her.

REBECCA F  |  Overall Experience 
Rating:
5.0

Excellent U-Haul. I’ve gotten rentals and storage here and the manager helped me so much and all the employees were very helpful. Will continue to use their services !

Isabella D  |  Overall Experience 
Rating:
5.0

Carl and Sebastian were amazing and helped us a great deal with our move in. Thank you!!

SCOTT G  |  First Impressions 
Rating:
5.0

Carl and Hector are friendly, incredibly helpful, and always go above and beyond! Luis was a phenomenal manager when he was there. In the San Fernando Valley, it really doesn’t get better than the quality of service & products you get at U-Haul of Northridge!

DEVIN W  |  Overall Experience 
Rating:
1.0

My unit was broken into and items stolen. The security system does little to discourage other tenants from breaking into other units

Adrian D  |  Overall Experience 
Rating:
3.0

Very poor maintenance, main door didn't operate for several times, elevator run out of service several times.

Julian D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy e  |  First Impressions 
Rating:
2.0

Your staff Shawn I believe his name is was speaking to customers , myself included, as if we were street thugs. Not professional at all. I would never go back there again or recommend that location. The outside staff amazing though

Mark P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADRIAN C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERT S  |  Overall Experience 
Rating:
2.0

I moved out because my unit along with several other were broken into. Its clear that the security system is not enough of a deterrent to prevent thief or setup in such a way as to catch thieves. In this case it appears it was another tenant on the same floor breaking into other units with impunity. There needs to be cameras on every hall and not just the perimeter and there needs to be motion sensors that set off an alarm if there is movement in the building after hours.

Adrian D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HAROLD S  |  First Impressions 
Rating:
2.0

At the Northridge facility the security system that lets you in-and-out for your storage unit does not work. I had to get out of my storage unit and was not able to get out in a timely manner because I had to constantly be asking them to. Reset their system. I was not able to ever access my storage unit before the office opened because the system was not working. I was told that a management knows that it's broke and that it's been broke for well over a month With no intentions of fixing it. I also spoke to a new customer and he had blocked the door so that he could get in-and-out and said that he was told after he paid. That the door and security systems were unreliable and didn't work.

kathy r  |  Overall Experience 
Rating:
2.0

New customer. Never rented any storage. I find it extremely offensive that I was allowed to purchase storage in the 3rd floor without being advised until AFTER the fact during the " showing " part of the transaction that the elevator DO NOT WORK! How did i just pay for a storage in the 3rd floor with NO WORKING ELEVATOR. I feel hustled.

Oz g  |  First Impressions 
Rating:
1.0

There weren’t enough staff in the building. Only one person working so there was a long wait. Although the desk clerk was fairly nice, she was visibly and audibly frustrated. The system was also down all day and they had to reset it a lot, therefore we were locked out and not able to get to our unit which made the move in process even longer. The people working outside were top notch though. Super nice and helpful.

Johnny C  |  First Impressions 
Rating:
4.0

Overall it was great, clean and secure. The people working there are great. The occasional I.T. and logging issues were minor. One Sunday, the elevators were non-functional but Juan took care of that for us. Traffic can be an issue sometimes because of many customers and trucks. But overall I was pleased to have my stuff in a safe and secure place. Thank you.

Kevin K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Golajaisv R  |  First Impressions 
Rating:
4.0

Unexpected price increases was my only issue.

Kyle K  |  Overall Experience 
Rating:
5.0

Luis, Carl, Hector, and the vast majority of the staff are friendly and helpful. The facility is always clean, safe, and I feel incredibly secure with my belongings stored at the U-Haul Northridge storage facility on Parthenia.

DEVIN W  |  First Impressions 
Rating:
1.0

I still haven't been able to gain access

Kathryn M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amanda B  |  Overall Experience 
Rating:
4.0

For a long term customer iit would be good customer relationships for discount ..Especially after more than three years rental.....

TIMOTHY T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larissa B  |  Overall Experience 
Rating:
5.0

So far so good. I just signed on yesterday!

LIZA C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

reginald h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leona h  |  Overall Experience 
Rating:
5.0

Excelente la atención en español.

graciano l  |  First Impressions 
Rating:
4.0

I liked the place, staff, prices, cleanliness but i didn't like that i have a reservation done days before actually moving in and went to see the room but then on the day i moved in, they gave me a different room then the one I saw. It was fine for me because i actually liked it more but i would had been mad if it had been the other way around.

MV P  |  First Impressions 
Rating:
4.0

Had a storage unit there for two years, its pricey but worth it. The 24 hr access option as well as the security system made our stuff is easy to access ourselves but hard for others. The loading dock made my move in and move out of the unit a breeze, and I never once regretted choosing this great storage location. The only bad thing I have to say about this place is their corporate rules make some things harder than they need to be. Halfway through my 2 year rental period I lost my key to my unit. Instead of being able to bring a drill from my garage and open up my unit myself, they required me to call a locksmith, who proceeded to try to pick it open for 20 minutes and fail, only to do exactly what I would’ve done myself and drill out the cylinder. $275, to open my unit is absurd, especially when they install hitches at this location, and could’ve grabbed a drill from the shop and opened my unit for me. Absolutely ridiculous. Yes, maybe use a combination lock, it’s less secure, but the security system will protect your stuff more than your unit lock will anyways. I just didn’t do that because I had a habit of giving people my keys to go get something for me and didn’t want them to be able to memorize the code. But sometimes it’s not worth possibly losing the key and spending a months worth of the rental fees on opening up the unit. Other than that one hiccup though, my storage experience was great.

Edward R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cristina A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine S  |  Overall Experience 
Rating:
5.0

All good! Employees at the Northridge site were exceptional!

Robert S  |  First Impressions 
Rating:
4.0

My overall experience is good but Getting in and out of the storage facility is problematic. Not enough space and ample parking to get around. At worst, you are blocked in waiting for cars or trucks to move of course you have to find these people or alert the staff who are very helpful in resolving—at best, you are able to squeeze between the return stalls.

James K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colleen B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

valerie b  |  Overall Experience 
Rating:
5.0

Staffs were friendly, explained and processed my move in transaction clear and efficiently.

JUIYUAN W  |  First Impressions 
Rating:
5.0

Luis and Edgar are very professional and friendly They treat their customers with respect.

Todd B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLORIA A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john u  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIP L  |  First Impressions 
Rating:
5.0

General Manager was always professional and curteous. And, most accomodating wspecially, during Covid years. Highly recommend.

Paul O  |  Overall Experience 
Rating:
5.0

Great service

richard t  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANNALEE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frieda M  |  First Impressions 
Rating:
5.0

They served their purpose.

Fatimah A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin E  |  First Impressions 
Rating:
5.0

Ray was cool. He showed me around and was prompt in handling issues identified or questions about access.

Sarah M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILLIP D  |  First Impressions 
Rating:
4.0

Would use again if needed. Was there for a few years and never had a problem to speak of. Excellent service and staff. Thanks for everything and keeping my belongings safe!

CONNIE P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JoseAngel A  |  First Impressions 
Rating:
5.0

We were there way longer then we expected with such a small load, but I can not thank the team enough and special acknowledgement to the Manager Luis who went beyond and over to assure I did not have to worry and our property would be fine. Customer Service and Management skills were challenged and he’s exceed 💯 plus. Means a lot and UHAUL should be honored to have you represent them.

Theresa R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

COLIN M  |  Overall Experience 
Rating:
4.0

Everything was cool no problems

Keith H  |  First Impressions 
Rating:
5.0

I wish every uhaul locations had employees like the Northridge location. They were extremely professional, helpful, and went out of their way to make sure I have everything that I need. Congratulations on hiring the most caring staff. I thought they owned the place. Please make sure they are recognized for their hard work. Lilly Sardari

LILLY S  |  Overall Experience 
Rating:
5.0

Great, attentive staff

Matt S  |  First Impressions 
Rating:
5.0

Nice facility

Ronald B  |  First Impressions 
Rating:
5.0

just wish the location had more parking.

Cherie C  |  First Impressions 
Rating:
5.0

Muy buen servicio, amables atentos un lugar limpio lo recomiendo 👌🏻

erika a  |  Overall Experience 
Rating:
5.0

The light switch timer would go off in 20 mins. Would be nice if it could be left on and switched off when finished

angie r  |  Overall Experience 
Rating: