Great experience, rented a car transport trailer. Trailer was ready to go and uhaul helped hook the trailer.
Nicholas P.Customer Reviews for U-Haul Moving & Storage of Northridge
Testimonials From Recent Customers
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The location I got the car was good. But before that, for today, I initially made the reservation from another location and the lady at that location told me that they don't have a van, I mean working van. That's why I had to go to this location. But it was a guaranteed reservation and I guess I need to get 50 dollars refund, because I couldn't use that 50 dollars as a store credit when I rented the van from Northridge location. ¡Gracias!
MAHMUT M.Regarding safety, you guys need to install backup cameras in all your vehicles, specially large ones.
Carlos C.I Love all deal with u haul always 💕
Nabih E. | Overall ExperienceI had to drive in excess of 300 miles to get a trailer because your corporate system allowed me to book a trailer a month prior to my trip but didn't ensure that anything was available near me. Instead I drove 300 miles to get a trailer, drove back, then started my trip
Joseph P.The staff was incredibly helpful, courteous and professional. I have rented from this location before and the reason I will always come back is the staff. I have had interactions with 7 staff members and they were all great. The storage space was dirty ( had previous items in it) and the staff took care of it immediately. The storage facilities have issues. The entrance to the space itself is too small. The space measurements are not accurate. Due to the way it's constructed it's not a full 5x10.
ANTONY Y. | First ImpressionsEverything went well
Dominick V.A sign “pointing toâ€, or otherwise indicating where the the after-hours key drop-off lockbox is should be posted on the back inside of the glass automatic sliding front door… Which is the 1stCustomers girl do you find that lockbox. And I know there are signs indicating that sliding rollup door play took a little while to find itAfter I went to that secondary side door… and none of this was a problem at all just a slight inconvenienceThis happens to a lot of people
CHRISTOPHER W.separate line for people with reservations
GRAHAMW L.Love the customer service fast and reliable thanks to my cashier forgot his name but give him a raise
EDUARDO L.Excelente servicio
CELSO Z.Customer support was rude over the phone . Not the gentleman no helped me check out . I got a flat with your trailer. Tire shred completely. 3.5 hours before road side assistance even really contacted me. . Paid out of pocket for a used tire to put on the trailer I rented from you. I didn't get a receipt. Which suck cause it cost me 50 . Hoping to get reimbursed.. put a spare tire on the trailer .
Ariel S.Love this place always rent from them
DARWIN S.Gracias
Shahriar S.They gave my truck that I ordered online to another person. I was waiting about half an hour for another truck.
YURII P.N/a
ENRIQUE P.There's no comments that U-Haul could control . The parking is challenging because most customers don't take others in consideration when they park their personal vehicle.
William H. | Overall ExperienceWe are really pleased with our uhaul experience overall, thank you for the great customer service. Jose Aguilar was terrific when we returned the van; really friendly, fast, and professional.
VENDA R.Had a good experience
KEVIN L.Guys were great!
Clarence S.I had a great experience
CATHERINE M.Staff was prepared courteous helpful
Roxanne K.I reserved a van at the Woodland Hills StorCal Storage location. My reservation was for noon. At noon I called to say I'd pick up the van at 2:00. They never got the message. Why? Because the phone number on their web site isn't their phone number. ARGH!
SCOTT H.Darby answered all of our questions and was very helpful and professional!
MARK B.I received the the truck with the gas tank almost empty. Which made me drive extra miles to get gas.
MICHAEL P.Checking in and checking out was very easy. They were polite and I would recommend them for there great service.
SABRINA S.Uhaul always has excellent service. I have no recommendations. THANK YOU for being my Moving Pattner!!!
Charmain C.Luis the manager, Hector in the yard excellent crew courteous and are always helpful and quick.
NICK K.Customer service behind the counter was terrible.
Jimmie B.Both of the two men who signed me up inside and the man helping with delivery and return outside were outstanding with help, advice and service Very helpful, friendly and professional
Austin W.Customer service was great keep it up
Cathy G.No comment, the service was great
FRANK N.Bueno
YELENA M.Returned the truck after hours, unable to complete online; the staff went above and beyond to check it in the next day.. Would recommend...
Patrick D.It was a good experience overall.
GREGORY K.Everything went flawlessly. I will never move without uhaul again.
Lorena R.The staff was great. Courteous and professional. The truck I rented was spotless. Great experience.
ANTONY Y.Very easy pick up and return, great service
John A.It's as usual, very reliable
GUILLERMO V.Everything was fine and equipment was sanitized and in good shape
GENNADIY R.Considering that our location was changed 3 times and had to drive around town making us late plus charging us because the place you sent us to had no clue and waited over an hour to find our own place.
Leanne S.The after-hours drop off process is not smooth. The U-Haul app is just a wrapper for the website. It did not directly process the return process, restarted several times. Please write the return process into the app so that it can be completed in areas with poor internet access (even offline) and allow the data to be uploaded securely.
Thomas L.Excellent customer service
MARK H.Nothing! Wonderful experience! Thank You
Kari F.Super busy, lines, associates constantly asking people to move their cars / trucks.
STACY U.This location had a lot of employees available to help. Picking up and dropping off was fast and easy. I have been to other locations where there are not enough employees and it took too long. The only issue I had is that I did the online checking in including uploading my drivers license. However when I arrived at the store they had to rescan my license. This seems to always happen.
CLARK P.Very nice people. great service.
FARIMA S.Luis was very helpful in getting me set up as your reservations line person (the 800 number) totally screwed up my reservation and consequently two of the spaces I reserved weren't and were no long available. But Luis got me set up, and even had an extra space, which I needed at the last minute. So, all good.
Kritzerland K. | First ImpressionsElevator was broken for over a week. Had to use stairway to take items to and from unit. A total inconvenience
Terrence J. | Overall ExperienceYou guys doing great these day & I appreciate your services & will recommend all my friends to get your excellent & perfect @ anytime they need .
Shane M. | Overall ExperienceI would like to thankthe Manager, Luis %. I sincerely feel that he extended me courtesies in accordance with my situation. Luis and his professionalism, and politeness did not go unnoticed. I hope that Luis' Superiors get to see these comments because he is definitely well deserving of the highest commendation within the scope of his job. He took my circumstances into consideration and assisted me with a Smoove move out. His staff was also accommodating and should be commended as well. In all sincerity, Helene Taylor.
HELENE T. | Overall ExperienceWant Sundays open at 8am.
DOUG H. | Overall ExperienceMuy buen servicio por parte de sus empleados y muy buen lugar para rentar camiones y lugar de storage
jose e. | Overall ExperienceThe only problem I have is with customer service horrible horrible unprofessional, customer service need to do better Idid not get what I ordered. and I made my reservations months Earlier customer service was horrible. Management was horrible.
ANITA K. | First ImpressionsThe main problem with this location is that access to the loading dock is dususlly difficult. There's very little customer parking and often employees and customers who are not actively using the loading dock are parked in the spots in front of the loading dock. Personally once I have unloaded I move my car so that somebody else can unload while I'm inside the building. There should be some signage encouraging others to do the same.
Adrian D. | Overall ExperienceEverything was awesome except the line was long .I have bad knees lol other then that you guys was Exceptional
Judy T. | Overall ExperienceI have used your services before. But yet the parking seems to be dirty all the time. I think your staff can be some what friendly. We as customers don't go In to your uhual store and expect anything for free. But we expect customer service with a smile. Everyone seems uptight every time I go to your store. Including the manager or the general manager. I think warm welcome goes a long way. Sincerely A long time customer
Jilmar V. | Overall Experience24hr access would make it that much better. Other than that, much appreciated doing business here.
jacob S. | Overall ExperienceThe staff is amazing. I will never store anything anywhere but with Uhaul! Thank you
SACHA P. | Overall ExperienceCouldn’t enter the gate come to find out I had to go to an other area thanks to the managers help it was quick and simple.
luis jr v. | Overall ExperienceReally nice and professional staff. Preferred entry and exit driveways could be better marked as it's not obvious that west driveway is preferred for entry and east driveway for exit.
Richard H. | First ImpressionsIt was great!
tasha o. | Overall ExperienceQuite a few problems with the elevator; slow and doors stick. Other than that, thumbs up!
Christy G. | Overall ExperienceI barely got my storage today and I like how they have a loading and unloading dock. But yes they are a refer a friend rating.
Mariana G. | First ImpressionsUhall is good place to rent truck but not as storage facility, i would not recommend it,the place is too busy, there is so much going on, no place to park, too complicated to get in or out of storage facility, i hope this can help improve the way you do business.
Houria M. | Overall ExperienceLuis the Manager was very helpful.
Loresa M. | Overall ExperienceMy access card did not work and I was locked out after hours and stuck outside with all My stuff. The call number was disconnected so I could not contact any help and the call button on the actual door was broken too.
crystal c. | First ImpressionsVery professional, excellent customer service 10/10, will definitely recommend to friends & family. The carts for self service were very very convenient thank you! Uhaul made my move swift & easy.
RACHEL E. | First Impressionswould like to work there
zoey d. | Overall ExperienceWe did not appreciate having to buy a certain type of lock when we had several other locks we could use. Also, the swiping of the card 2 times to get in and once when we came out was a pain.
patricia g. | Overall ExperienceThis is my go-to storage,I do recommend this location allot to my friends and family. Manager Luis an his staff, are extremely helpful. Respectful an on top of their game. Love it keep it up!
Eva Q. | Overall Experiencen/a
CHERYL D. | Overall ExperienceAll amazing thank you!
asaf s. | First ImpressionsI had this storage unit for 10 years while in Oregon and Luis could not have been any nicer and helpful After all these years it kind of felt like I broke up with Luis :( Thank you Luis Robbie
ROBBIE B. | Overall ExperienceThe yearly raise sucked. It should be an incentive for longterm residents that it stay the same but go up every year, so the new people then get that fixed rate.
BRANDON W. | Overall ExperienceGreat storage unit, easy access.
ANAIKA F. | Overall ExperienceFriendly staff and very customer centric. I would highly recommend this location.
Craig A. | Overall ExperienceChecking into the storage unit was a little slow.
ANAIKA F. | First ImpressionsGreat employees. Very professional and knowledgeable
Michael l. | First ImpressionsThank you all so very much! We appreciate all that you do!
Sara B. | Overall ExperienceThe staff was knowledgeable and VERY FRIENDLY!
jenessa c. | First ImpressionsThe sliding key technology is so annoying. We would get in the elevator after checking in and it would say access denied, not checked in so we would have to keep going back outside to slide it.
SULLIVAN M. | Overall ExperienceGood service.
George R. | ReservaciónNinguno
Michelle Z. | ReservaciónExcellent and quick experience all around.
angie r. | Reservación