Rented a car dolly and this branch failed to tell me that on some vehicles we need to use shims to prevent front air spoilers for being damaged while drive up the extended ramp on the dolly. Thus, my vehicle sustained damage--thank god I purchased insurance, This was brought to my attention when I dropped off the dolly at another location and they, in turn, explained what had happened.
Vahe M.Customer Reviews for U-Haul Moving & Storage of Northridge
Testimonials From Recent Customers
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The employee who helped us was great. Also nice to get a new truck to drive. Very comfortable!
Lorraine S.Elevator was broken for over a week. Had to use stairway to take items to and from unit. A total inconvenience
Terrence J. | Overall ExperienceParking
JULIO C.You guys doing great these day & I appreciate your services & will recommend all my friends to get your excellent & perfect @ anytime they need .
Shane M. | Overall ExperienceThank you again, U-Haul in Northridge. My experience with you has been consistently excellent. Cheers!
ROBERT S.Nothing, everything was smooth and easy! Very fast friendly service. Gracias.
NORA R.Over paid not cool
EDVIN A.I was called 5 minutes before my scheduled pick up time and was informed that the 26 foot truck i requested a week before wasnt available. Then when i asked if i could drop off the truck at a different location since i knew it was going to be 2 trips instead of the 1 i was expecting to take they informed me i couldn't. What is the point of reservation if your not going to have what a customer requested.
ABRAHAM A.Hay un trabajador que tiene como 50 años que habla español y inglés y no es muy cortes no ayuda en entregar los trokes mal trabajador
Miguel L.The customer service was nonexistent. Not a single person greeted me upon my arrival and I had to actively seek someone out to have help checking in. I was roughly directed outside where there was the Uhaul pick-up sitting already idling with the windows rolled down and no one around it. Yes, I know how to drive the truck but this seemed in very poor form for someone who might have questions or want to be walked through expectations of the truck (needing to make sure you return it with the same fuel level, etc). Imagine if I had never used UHaul services before? What a horrific and unprofessional introduction this would have been. The return of the truck was no better. The employee barely spoke to me, was very irritable and dismissive. I will NEVER RETURN to this UHaul location and will gladly warn off anyone I know. Very disappointing.
Kimberlee M.I booked a cargo van at a location near my house. I received a call from that location, explaining that the van wasn't available and directing me to a second location, 30 miles away. When I arrived at the second location, no van was available. The surplus mileage increased the cost of my rental.
Grant A.Hello the first time I came to this U-Haul location everything went well but these last three times, it has always been something new. I was not informed that I needed to bring the U-Haul truck back with the same amount of gas. I also get told a different price when I go to check in but then get charged another one when I come back to check out. I was also told the other day that the card holder on file has to be at the location every time I go pick up the U-Haul, I wasn't told that before and I've never had any issues. I'm not sure what I'll be told next Wednesday that I go pick up the U-Haul.
ANAIZA C.Just continue to perform the best customer service possible . It will also help if Uhaul lowers the cost per mile on the usage of thier vehicles. This can be quite expensive if you live in the state of California where everything is 50 to 100 miles away. Twice as much if it's a round trip.
CESAR S.I rent trailers pretty often, and this time I had an issue with a fuse not working. The guys were very helpful and I was able to replace it and rent the trailer. We had a few laughs about it too. Gracias
JACOB G.I would like to thankthe Manager, Luis %. I sincerely feel that he extended me courtesies in accordance with my situation. Luis and his professionalism, and politeness did not go unnoticed. I hope that Luis' Superiors get to see these comments because he is definitely well deserving of the highest commendation within the scope of his job. He took my circumstances into consideration and assisted me with a Smoove move out. His staff was also accommodating and should be commended as well. In all sincerity, Helene Taylor.
HELENE T. | Overall ExperienceWhen the rental equipment didn't work with my set up on the RV they didn't offer me much alternative. Had the same set up two other times I rented from other stores and there was no problem. When I made the changes the installer was in a hurry and showed us how to secure the car to the tow dolly on one side but left us to secure the other. Never returned to make sure it was secured properly. Poor service
JONATHAN A.Happy and satisfied
GRACE Z.Equipment was great, was in and out quickly and efficiently. The only criticism I have is when I tried to call office to speak to someone about extending my rental I was on hold for @ 15 -20 minutes, and the next day I was not able to get through, but they called me to check on rental and all was taken care of! Overall very happy!!!
JOSEPH K.The equipments that I rented was high mileage and seems old cars,
BEN Z.Friendly
Jenny G.Awesome staff and service
DENISMICHAEL B.Very good place!
PAVLO L.Want Sundays open at 8am.
DOUG H. | Overall ExperienceThanks for the great service. Gentleman that helped me was helpful.
Omar E.Recently I rented the equipment was old and some times was out of control while I'm driving.
BEN Z.You can hire more people like Carlos! Very friendly and helpful!
BRIAN V.Everything was fine
Pauline Z.Nothing unless you can have coffee and donuts when the covid 19 problem is over.
ADOLPH K.I would like for the regional manager to contact me at (818)423-0844 or email me because of the issue i had with the truck. Roadside assistance has also noted the issue with the truck. This is a huge safety and liability issue- you had given us a truck that is unsafe to drive. We are going only 40 miles an hour in the freeway to avoid accident and we had to drive 100 miles. Every truck should be checked before you give to your customers. You had caused us so much inconvenience and delay. We are demanding a full refund on this truck rental. Gracias.
JONATHAN M.This is a terrific UHaul center. I rent from here often and recommend Luis to other vendors. Gracias.
MICHEL S.Mgr Jose Mejia and Over counter Rep, Carlos were very helpful and respectful.
PETER Z.This place is tight. I checked out with guy who checks you in and he did everything on his handheld so I didn't have to stand in.line to get a receipt. Awesome.
James S.Jose and all of the staff there was amazing. Thank them all.
VALENCE M.From reserving the vehicle to my returning it, everything went great with no unnecessary delays.
Daniel F.Everyone couldn't have been nicer to me. Much appreciated by everyone Bryan
BRYAN R.E equipment was clean but the brakes on the truck it was bad & unsafe to drive I almost got in to an accident because of it
Onik M.The young guys at this location are very friendly, knowledgeable, quick and efficient. Great experience, highly recommend!
David C.Love coming to this U-Haul. It is the best. Great staff and great equipment. Gracias.
Alfred H.nice staff!
JESSICA F.The service here was great! The staff was very friendly and accommodating. Thanks again Carlos for all the help, you were great!
FERNANDA G.Jose Mejia made this experience unique with his service, kindness and professionalism.
KIARASH M.Nada
ALEN K.Add more workers inside please. Usually one person is serving only. Sometimes second also, but Very rarely. Thanks.
GIORGI O.The original drop off location I was sent to no longer accepted uhauls.
ELENA B.My truck was clean on the outside but the odor inside was almost intolerable. Lucky for us it was a nice day & could rolled windows down for fresh air It would have made more sense to take vehicle out of rotation than to rent it out in that condition plus the dolly was not secured in the back so it was banging around in the back until I could stop to secure it myself.
LAYNETTE T.I asked for a refund for the blankets because I didn't even use or open 2 bags of them and one guy told me they could do that. When I went inside to close my contract with the manager he didn't want to give me the refund. The blankets were unused. Not the best customer service.
Laura M.All U Haul employees were very helpful, courteous and professional.
David C.The self return site uhual/share was awful. It did not allow the location to be submitted as a result an extra $20 had to be paid for the convenience fee! Also the u-haul that was provided had a shitty left mirror that came loose during the bumpy rides that made driving the truck difficult.
NORMANDO C.Very organized and efficient. Staff pleasant and helpfull.
JULIEANN E.Maybe give regulars a bit of a discount.
DAVID Q.Muy buen servicio por parte de sus empleados y muy buen lugar para rentar camiones y lugar de storage
jose e. | Overall ExperienceThe only problem I have is with customer service horrible horrible unprofessional, customer service need to do better Idid not get what I ordered. and I made my reservations months Earlier customer service was horrible. Management was horrible.
ANITA K. | First ImpressionsThe main problem with this location is that access to the loading dock is dususlly difficult. There's very little customer parking and often employees and customers who are not actively using the loading dock are parked in the spots in front of the loading dock. Personally once I have unloaded I move my car so that somebody else can unload while I'm inside the building. There should be some signage encouraging others to do the same.
Adrian D. | Overall ExperienceEverything was awesome except the line was long .I have bad knees lol other then that you guys was Exceptional
Judy T. | Overall ExperienceI have used your services before. But yet the parking seems to be dirty all the time. I think your staff can be some what friendly. We as customers don't go In to your uhual store and expect anything for free. But we expect customer service with a smile. Everyone seems uptight every time I go to your store. Including the manager or the general manager. I think warm welcome goes a long way. Sincerely A long time customer
Jilmar V. | Overall Experience24hr access would make it that much better. Other than that, much appreciated doing business here.
jacob S. | Overall ExperienceThe staff is amazing. I will never store anything anywhere but with Uhaul! Thank you
SACHA P. | Overall ExperienceCouldn’t enter the gate come to find out I had to go to an other area thanks to the managers help it was quick and simple.
luis jr v. | Overall ExperienceReally nice and professional staff. Preferred entry and exit driveways could be better marked as it's not obvious that west driveway is preferred for entry and east driveway for exit.
Richard H. | First ImpressionsIt was great!
tasha o. | Overall ExperienceQuite a few problems with the elevator; slow and doors stick. Other than that, thumbs up!
Christy G. | Overall ExperienceI barely got my storage today and I like how they have a loading and unloading dock. But yes they are a refer a friend rating.
Mariana G. | First ImpressionsUhall is good place to rent truck but not as storage facility, i would not recommend it,the place is too busy, there is so much going on, no place to park, too complicated to get in or out of storage facility, i hope this can help improve the way you do business.
Houria M. | Overall ExperienceLuis the Manager was very helpful.
Loresa M. | Overall ExperienceMy access card did not work and I was locked out after hours and stuck outside with all My stuff. The call number was disconnected so I could not contact any help and the call button on the actual door was broken too.
crystal c. | First ImpressionsVery professional, excellent customer service 10/10, will definitely recommend to friends & family. The carts for self service were very very convenient thank you! Uhaul made my move swift & easy.
RACHEL E. | First Impressionswould like to work there
zoey d. | Overall ExperienceWe did not appreciate having to buy a certain type of lock when we had several other locks we could use. Also, the swiping of the card 2 times to get in and once when we came out was a pain.
patricia g. | Overall ExperienceThis is my go-to storage,I do recommend this location allot to my friends and family. Manager Luis an his staff, are extremely helpful. Respectful an on top of their game. Love it keep it up!
Eva Q. | Overall Experiencen/a
CHERYL D. | Overall ExperienceAll amazing thank you!
asaf s. | First ImpressionsI had this storage unit for 10 years while in Oregon and Luis could not have been any nicer and helpful After all these years it kind of felt like I broke up with Luis :( Thank you Luis Robbie
ROBBIE B. | Overall ExperienceThe yearly raise sucked. It should be an incentive for longterm residents that it stay the same but go up every year, so the new people then get that fixed rate.
BRANDON W. | Overall ExperienceGreat storage unit, easy access.
ANAIKA F. | Overall ExperienceFriendly staff and very customer centric. I would highly recommend this location.
Craig A. | Overall ExperienceChecking into the storage unit was a little slow.
ANAIKA F. | First ImpressionsGreat employees. Very professional and knowledgeable
Michael l. | First ImpressionsThank you all so very much! We appreciate all that you do!
Sara B. | Overall ExperienceThe staff was knowledgeable and VERY FRIENDLY!
jenessa c. | First ImpressionsThe sliding key technology is so annoying. We would get in the elevator after checking in and it would say access denied, not checked in so we would have to keep going back outside to slide it.
SULLIVAN M. | Overall ExperienceMade the out of state move and storage solution a breeze.
Leon J. | Overall ExperienceWish we could have accessed later in the evening. Having unit on ground level was a plus.
Lorna J. | Overall ExperienceI also empty my storage unit out on the 12th, still haven't heard any thing back I should have a refund or taken off my rental on trailer I've call said they would get back with me, still nothing
Patsy S B. | Overall ExperienceVery limited access to only one elevator which it worked poor and the only way up this needs to be addressed
Steven M. | Overall ExperienceThe uhaul staff was so helpful in working with our unique situation. Thank u uhaul!
cramer c. | Overall ExperienceVery helpful during time of losing a family member.Thanks you to all the staff.
SHaron H. | Overall ExperienceEverything was perfect in my opion
Elaine S. | Overall ExperienceVery convenient
TURKESSA F. | Overall ExperienceUnder staffed and way to many rental trucks in the way not safe at all. the day labors act like they work there and bug all the time and luis is rude im so glad that i found another until in the area
Melissa B. | Overall ExperienceMost dissapointing Uhaul experience I've had. After my wife and my out-of-state move (about 1900 miles of driving), we were just a nuisance to the employees here. What a gong show. Never again.
Michael W. | First ImpressionsThe customer service guy was very real and helpful. I was very pleased.
Elaine S. | First ImpressionsThere is never parking and when u find parking you are asked to move so they can park the uhaul trucks. The day workers bug and are always on the property and the Hanicap space is never available.
Melissa B. | ReservaciónTook longer than expected, because the one person who was checking someone in was being trained step by step by the other person working. Also, somehow got my name wrong, even though I'm a repeat cust
robecca B. | First ImpressionsI have so many negative things to say about this experience but I will just list out some of the terrible things that stand out: -Terrible Quality vs Cost, Awful access, Uncaring unhelpful employees
James T. | Overall ExperienceVery organized, nice and helpful
Shahrzad D. | ReservaciónStaff was/is always helpful. Facility is always clean & secure.
Elizabeth M. | Overall ExperienceThank you for all of your help!
Lorrie R. | Overall Experiencewell organized and convenient place. Friendly and helpful staff.
RAMNIK C. | Overall ExperienceGood service.
George R. | ReservaciónThe times of operation at this location begin later than usual, so it’s not the most convenient.
July P. | ReservaciónZero parking. Ongoing confusion about payments - first failed to charge the monthly fee. Then, charged a second month after clearing out & returning access card. Both required calls to fix.
Jody E. | Overall ExperienceGreat service and facility! Thank you!
LAUREN H. | Overall ExperienceNinguno
Michelle Z. | ReservaciónUhall is an excellant company.
SPENCER B. | ReservaciónThe staff was very helpful and friendly.
Chunia G. | Overall ExperienceHonestly I am probably going to call your headquarters and file a complaint. Staff and service was terrible. The facility was dirty and disorganized. The experience was miserable and I am very unhappy
James T. | ReservaciónWill not pro-rate storage usage. Manager will not return calls. Frustrated with parking at this location. Wouldn't choose this location again.
louis M. | ReservaciónGood service
GLORIA A. | ReservaciónExcellent and quick experience all around.
angie r. | ReservaciónI am a Senior person and I found the staff very cooperative, understandings, helpful and guiding....thanks for all the help.
RAMNIK C. | Reservaciónthe First time was good the.But Luis Villa was so rude and so mean he was screaming at me and tell me he was not going to give the second store because he was the owner and we move from Vegas we went
ANA L. | Overall ExperienceGreat service!
NANCY E. | Overall ExperienceNinguno
Kwang K. | Overall ExperienceI was not happy when I arrived to move in and was told that the unit I reserved was not available and had to get a more expensive unit. I should have been given a discount since it was not my doing.
Charmaine D. | ReservaciónIt was great experience. Thanks for everything.
MICHAEL R. | Overall Experiencethank you
LAMONT C. | Overall ExperienceI suppose I didn't like the policy about after hour access.... I was leaving and they charged me an extra 10 dollars for access after hours for one day..... I been renting a storage unit for a year an
EDWARD I. | Overall ExperienceEvery 5 min all lights would turn off auto, suddenly ur in the back of ur unit in pitch black. Goodluck finding ur way back w/out falling.. All brused up u back in ur unit again n lights go out again
omid m. | Overall ExperienceI will recommend your facility
Alexis S. | Overall Experience=)
Ezequiel M. | Overall Experiencen/a
KATHLEEN R. | Overall Experience