Comentarios de los clientes para U-Haul Moving & Storage of Northridge

Only one issue with the trailer wiring. It appears to have been damaged by scraping the ground whole driving. I had to splice the wires together

The steering was sloppy, I had a hard time staying in my lane on the freeway. There was no wind pushing me around and yet it felt like it. Maybe that truck needs a front end alignment. That little cart was in the way, I needed all the space I could get and that bag was in the way as well. I rented a appliance dolly, why would I want a little cart? It was in the way.

This location needs to get ot together, when we showed up, the tires on the truck were bad, employee told us they were fine, had blow out 1 hour down the road, and come to find out none of the tires were goid👎 and they were also giving away my trailer, so some one else👎 not a great experience at all

Very please with over all service truck excellent running condition thank you.

This location is amazing !! Jose went above and beyond to provide great customer service. We will be using this location for all our U Haul needs in the future. Thank you Jose for your GREAT service.

We were in and out of there very quickly.

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Keep parking and vehicle access areas clear of parked equipment not being used.

experiance was perfect

Everybody was friendly and very courteous. The only thing I would suggest is, to have the trucks with some gas when the customers pick it up. I had to go directly to the gas station because it would not stop beeping.

I didn't get the refund

As a first time renter who had a lot of questions, the check in staff and the dispatch staff were patient with me. (Sorry guys, i can't remember your names) but definitely remember your faces😊 great experience for me..

poor costumer service.

Everything went beautifully. My order was just as requested, and I had no problems at all.

Very dissatisfied because I was sent from one place to another

Staff were very helpfull

Easy experience and knowledge staff. 10 stars!!!

worst experience ever! Had to pass a background check upon renting. Made me have a 3rd party attest to my character. I am an attorney. Female employee was very rude!. Upon returning the truck, tried to return unused boxes. Clearly printed on box were terms 100% buy back guarantee. What a misrepresentation! because I did not have a receipt , they would only give me a store credit. I am moving out of state! Why would I want a store credit? I would not recommend this place to anyone.

Integrate the reservation system with the in transit So to assure that the proper equipment ordered is ready and at the location requested. It is a real inconvenience to be called the day of the rental and be told the equipment will be ready later at a location far from the original reservation site. I had to pay 2 movers for an extra 5 hours to watch my belongings on the curb due to the delay and location change. So the move essentially doubled in cost as a result of the delay caused by UHaul. Jane who called to break the news that the equipment was not ready at the location I had originally reserved was completely unapologetic and did not care that she had increase my expense. She was not willing to offer a discount and said it was “fine” that I had been notified in a disclosure that this might happen. I reminded her that the disclosure stated I would get 24 hrs notice not 3 hrs notice. She mentioned she was anxious to call the other families whose equipment was not ready. UHaul needs to fix this problem by either getting more specific with in transit metrics or in busy areas not allow a specific pickup location and giving ample notification of the location and availability of equipment reserved. When I picked up the equipment through the online process seemed to go well. However I did get a call 4 hours later asking if I still needed the equipment. I let the representative know that I had the equipment already. He then stated that he did not see that the pickup was completed. He had to get all my information to complete the Pickup.

Great service.

First trailer had a safety issue. Second trailer was fine but the ratchets were really rusted and stubborn. A simple spray with some wd40 goes a long way.

Need to improve your customer service

Great staff!

Due to Covid it would be nice to have a representative mroe attentive to the people outside the building who don'tt want to go in. I was pretty much forced to have to go inside even though I was checking in on the app. The app said the truck was ready but I was walking around the parking lot looking for it and couldnt find it. So I had to go inside and ask.

I'M NOT SUPPOSED TO PAY AN AFTER HOURS SERVICE FEE BECAUSE YOUR DAMN WEBSITE DIDN'T WORK AND WOULD NOT LET ME LOGIN AND IT COULD NOT LOCATE ME. NOT MY FAULT!!! MY PHONE WAS SET TO DETAIL LOCATION! SO ITS YOUR SIDES FAULT! I CALLED YOUR OFFICE AND WORKED FOR 40 MINS WITH A WOMAN WHO WAS SUPPOSED TO EXPLAIN ALL THAT IN AN EMAIL TO THE NORTHRIDGE OFFICE!! ALSO YOUR PACKET SAID TO USE UHAUL.COM AND LOGIN TO RETURN THE VAN, THERE IS NOT RETURN FUNCTION ON THAT SITE. YOU SHOULD HAVE UPDATE THAT PAPER WORK TO SAY UHAUL.COM/SHARE, I HAD TO CALL TO FIND THAT OUT. I TRIED EVERYTHING I COULD FOR 30 MINS TO GET IN AND RETURN THE VAN BUT NOTHING WORKED. WHEN I TRIED TO LOGIN IN, IT SENT ME A TEXT CODE, I WAITED FOR IT, THEN I TYPED IT IN AND GOT AN ERROR THAT IT TOOK TOO LONG. THEN IT WOULD NOT LET ME START OVER AGAIN. WOULD NOT EVEN LET ME LOGIN AGAIN, SO I CLEARNED ALL MY COOKIES AND DELETED ALL MY HISTORY AND THAT DIDNT WORK. LOOK I'VE CREATED WEBSITES AND I'VE WRITTEN CODE FOR GAME ENGINES SO I KNOW SOME SHIT ABOUT COMPUTERS, AND YOUR SITE IS CRAP, OR MY PHONE IS. I WANT MY $20.00 BACK. DON JOHNSON 818 731 3515

I felt it quite demeaning and embarrassing that the customer svc rep insisted that I provide an emergency number that he could call and communicate with someone on the spot, out the blue at 8am on a Saturday morning. despite that fact that I have rented from that very location on several occasions with no problems. he told me that was company policy since Jan 2020.. I told him I had just rented from them in June and didn't have to endure such disrespectful contact. Afterall they don't even call references on the spot when you rent cars at the airport when travelling . I told him I live right around the corner on Darby avenue. He claimed the employees who previously rented to me made a mistake and weren't following company policy. He had the nerve to ask me for their names. It was a very embarrassing ordeal just to rent your equipment for a few hours. BUT ALL YOU REALLY CARE ABOUT IS YOUR BOTTOM LINE AND DUMB S*&T ABOUT HOW Clean YOUR EQUIPMENT IS. Rather than the behavior of an employee

THE VEHICLE THAT WE WERE GIVEN TO DRIVE SHOULD NOT HAVE BEEN ON THE ROAD. THE ENGINE STARTED RACING A LITTLE, THEN IT STALLED TWICE WITHIN A COUPLE FO BLOCKS. THE STEERING WAS THE WORST.MY FRIEND WHO DROVE COULD BARELY KEEP IT IN THE LANE.DANGEROUS !!!

A. Have parking on-site so that when a customer rents a van or a truck, there is a place for the customer to leave their own vehicle. B. Be sure the information for the vehicle is accurate. The "out" mileage on my contract wasn't even close to the actual miles on the van (off by thousands of miles), so we had to approximate how many miles I drove. C. If you're going to require that a full tank of gas be in the vehicle upon return, then the vehicle should have a full tank of gas when it leaves the yard. Mine didn't, and I had to take a picture of the tank at 3/4 so I could prove that the tank wasn't full.

I tried making a reservation online then decided to call the location to talk to someone live and got routed to a call center. Not a great user experience off the bat! Tried to explain that I was booking and paying for a reservation in advance and lining up someone else for the in person pick up and driver. It was nearly impossible to get the driver's info on file, and even when I did he had a negative experience upon pick up. He was told his info wasn't on file and was coerced into additional charges that I didn't request upon initial reservation. Very disappointed with the reservation process, but ultimately the cargo van was clean and met our needs.

Easy pick up and drop off, the app is great. It would be great to know in advance that you should bring some extra supporting ID or alternatives thereof in hard copy to upload when picking up with app prior/past business hours. Or change so you can upload photos you already have on your phone.

Provide better customer parking.

Great service and friendly personnel....

The truck had very bad brakes, the interior was very dirty, no one told us there were no tracks out the back to use a dolly.

Best Haul facility.

My pickup location was changed from the one I originally booked at without my knowledge.

The staff is amazing. I will never store anything anywhere but with Uhaul! Thank you

Great customer service!

Check in and out was easy. Employees were helpful

I was very impressive the way that I was treated during my transaction. The U- haul employees were exceptional attentive, polite and competent.

I was very happy with the service, I was greeted when I returned the trailer by the gentleman that helped me on the day I picked up the trailer, that impressed me. Although this location is a lot further from my home I refuse to go to your Chatsworth location for the reason last time I rented a 10' truck I had a terrible experience with a Carl Espinoza that was working the counter that day he was very rude and unprofessional and made me feel as if he was above all?? Not sure why he was acting that way but for that I would rather drive further and recommend your parthenia location. Thumbs up!

Everything was great. Thank you.

Great service!

Experience was outstanding! Easy and friendly.

They did and awesome job can they put a little more gas in truck tho

Nice Job , Thanks Again

The Burbank location on Hollywood way very poorly managed those workers just don't care. They sent me on a 50 mile hunt for a trailer. Twice.

Great service and well managed location. Much much better than the Chatsworth U-Haul location which over charged me for a dolly and blankets which I never ordered or never received my money back for.

Staff and vehicles were great at this location, but it is a pain to rent a truck with less than 1/2 a tank of gas and be told to just fill it up to the same level when you return it. The guy in front of me received a truck with 1/4 tank of gas. U-Haul should provide fully fueled vehicles like other care rental companies (Enterprise, Hertz, Budget, etc). To fill up a rental truck right after receiving it and then refilling to 1/4 or 1/2 tank (with no credit for over filling) is not good customer service.

Couldn’t enter the gate come to find out I had to go to an other area thanks to the managers help it was quick and simple.

Really nice and professional staff. Preferred entry and exit driveways could be better marked as it's not obvious that west driveway is preferred for entry and east driveway for exit.

It was great!

Quite a few problems with the elevator; slow and doors stick. Other than that, thumbs up!

I barely got my storage today and I like how they have a loading and unloading dock. But yes they are a refer a friend rating.

Uhall is good place to rent truck but not as storage facility, i would not recommend it,the place is too busy, there is so much going on, no place to park, too complicated to get in or out of storage facility, i hope this can help improve the way you do business.

Luis the Manager was very helpful.

My access card did not work and I was locked out after hours and stuck outside with all My stuff. The call number was disconnected so I could not contact any help and the call button on the actual door was broken too.

Very professional, excellent customer service 10/10, will definitely recommend to friends & family. The carts for self service were very very convenient thank you! Uhaul made my move swift & easy.

would like to work there

We did not appreciate having to buy a certain type of lock when we had several other locks we could use. Also, the swiping of the card 2 times to get in and once when we came out was a pain.

This is my go-to storage,I do recommend this location allot to my friends and family. Manager Luis an his staff, are extremely helpful. Respectful an on top of their game. Love it keep it up!

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All amazing thank you!

I had this storage unit for 10 years while in Oregon and Luis could not have been any nicer and helpful After all these years it kind of felt like I broke up with Luis :( Thank you Luis Robbie

The yearly raise sucked. It should be an incentive for longterm residents that it stay the same but go up every year, so the new people then get that fixed rate.

Great storage unit, easy access.

Friendly staff and very customer centric. I would highly recommend this location.

Checking into the storage unit was a little slow.

Great employees. Very professional and knowledgeable

Thank you all so very much! We appreciate all that you do!

The staff was knowledgeable and VERY FRIENDLY!

The sliding key technology is so annoying. We would get in the elevator after checking in and it would say access denied, not checked in so we would have to keep going back outside to slide it.

Made the out of state move and storage solution a breeze.

Wish we could have accessed later in the evening. Having unit on ground level was a plus.

I also empty my storage unit out on the 12th, still haven't heard any thing back I should have a refund or taken off my rental on trailer I've call said they would get back with me, still nothing

Very limited access to only one elevator which it worked poor and the only way up this needs to be addressed

The uhaul staff was so helpful in working with our unique situation. Thank u uhaul!

Very helpful during time of losing a family member.Thanks you to all the staff.

Everything was perfect in my opion

Very convenient

Under staffed and way to many rental trucks in the way not safe at all. the day labors act like they work there and bug all the time and luis is rude im so glad that i found another until in the area

Most dissapointing Uhaul experience I’ve had. After my wife and my out-of-state move (about 1900 miles of driving), we were just a nuisance to the employees here. What a gong show. Never again.

The customer service guy was very real and helpful. I was very pleased.

There is never parking and when u find parking you are asked to move so they can park the uhaul trucks. The day workers bug and are always on the property and the Hanicap space is never available.

Took longer than expected, because the one person who was checking someone in was being trained step by step by the other person working. Also, somehow got my name wrong, even though I'm a repeat cust

I have so many negative things to say about this experience but I will just list out some of the terrible things that stand out: -Terrible Quality vs Cost, Awful access, Uncaring unhelpful employees

Very organized, nice and helpful

Staff was/is always helpful. Facility is always clean & secure.

Thank you for all of your help!

well organized and convenient place. Friendly and helpful staff.

Good service.

The times of operation at this location begin later than usual, so it’s not the most convenient.

Zero parking. Ongoing confusion about payments - first failed to charge the monthly fee. Then, charged a second month after clearing out & returning access card. Both required calls to fix.

Great service and facility! Thank you!

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Uhall is an excellant company.

The staff was very helpful and friendly.

Honestly I am probably going to call your headquarters and file a complaint. Staff and service was terrible. The facility was dirty and disorganized. The experience was miserable and I am very unhappy

Will not pro-rate storage usage. Manager will not return calls. Frustrated with parking at this location. Wouldn’t choose this location again.

Good service

Excellent and quick experience all around.

I am a Senior person and I found the staff very cooperative, understandings, helpful and guiding....thanks for all the help.

the First time was good the.But Luis Villa was so rude and so mean he was screaming at me and tell me he was not going to give the second store because he was the owner and we move from Vegas we went

Great service!

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I was not happy when I arrived to move in and was told that the unit I reserved was not available and had to get a more expensive unit. I should have been given a discount since it was not my doing.

It was great experience. Thanks for everything.

thank you

I suppose I didn’t like the policy about after hour access.... I was leaving and they charged me an extra 10 dollars for access after hours for one day..... I been renting a storage unit for a year an

Every 5 min all lights would turn off auto, suddenly ur in the back of ur unit in pitch black. Goodluck finding ur way back w/out falling.. All brused up u back in ur unit again n lights go out again

I will recommend your facility

=)

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