Comentarios de los clientes para U-Haul Moving & Storage of Northridge

The only problem I have is with customer service horrible horrible unprofessional, customer service need to do better Idid not get what I ordered. and I made my reservations months Earlier customer service was horrible. Management was horrible.

Would have preferred to have a one way rental. Otherwise the entire experience was easy

The main problem with this location is that access to the loading dock is dususlly difficult. There's very little customer parking and often employees and customers who are not actively using the loading dock are parked in the spots in front of the loading dock. Personally once I have unloaded I move my car so that somebody else can unload while I'm inside the building. There should be some signage encouraging others to do the same.

Very professional, friendly, and helpful staff,

Don't force people to rent for 4 days minimum. It is a scam. It is a grift. People should be alllwed to rent for as many days as they think they need. If thet go over then charge them. I was forced to rent for 4 days. I returned the truck in 3 days. I couldve returned it on day 2.

It's all good

Helpful staff, quick and easy truck rental.

Nothing needs improvement

All good thanks good price and good service and fast service.

Everything was perfect.

Arrived a few minutes before my scheduled time to pick up the van. One of the team directs me to a vehicle he's finishing up (and not the one I thought was mine). I had already started the check in process on my phone when I was directed to the counter because "it's faster". I explained I already completed the step where you submit your pic and click on the I found my vehicle link. He still sent me inside. This was not faster. The friend behind the counter was polite and helpful and answered my questions. Unfortunately, checking in at the counter added about 10 minutes to my experience that I was not counting on since I planned to use the self check in feature. Never got a firm answer why I had to come inside to finish the pick up. My sense is the check in team needed a few more minutes to finish cleaning the windows. Also, the van was clean inside, however it was muddy on the running board which is why I checked equipment was not clean.

Keep up the good work. Keep doing what you're doing<

Everything was good except the final price I have paid. I rented a cargo van and I also paid for mileage too, I drove 144 miles and return it the same day in 6 hours and I paid about $136. Would be better if you won't charge for mileage.

You where EXCEPTIONAL

Sound business. Keep it up.

Everything was awesome except the line was long .I have bad knees lol other then that you guys was Exceptional

The manager helped us get out u-haul in safely and everyone was so friendly and helpful.

The staff very professional, helpful and informative!! We're able to accommodate me immediately during my move!! Thank you!!!!!

These guys are professional and very helpful!

Staff was very friendly and professional. Was easy to rent and return even during COVID times.

Great customer service

Retail staff need to be better trained to handle the computer equipment to expedite customer checkout.

I have used your services before. But yet the parking seems to be dirty all the time. I think your staff can be some what friendly. We as customers don’t go In to your uhual store and expect anything for free. But we expect customer service with a smile. Everyone seems uptight every time I go to your store. Including the manager or the general manager. I think warm welcome goes a long way. Sincerely A long time customer

One of the employees took a picture of my girlfriend y'all we weren't looking and then acting like he didn't and was nervous and told us sorry saying he didn't do anything, then continued to give us the run around and what he was taking a picture of such a bad experience we had

So far they are being on top of the rentals 0 complaints.

New to the area. Required a last minute truck. This office came thru. Submitted reservation, no problems in checking out and checking back in.

24hr access would make it that much better. Other than that, much appreciated doing business here.

My discontent is not so much with the location as it is with UHaul policy in general. I called looking for a 4x8 closed trailer for a 3 day rental. There were no 4x8 available in my area. There was a 5x8 but I would wave to pay the difference because UHaul didn't have the one I requested. If you rent an economy car at a car rental and they don't have, they bump you to the next size with no extra charge. Secondly.... I live in Glendale CA. There is a UHaul about 2.5 miles from me. They did not have trailer. I would have to go to North Hollywood to pick up. Not too bad, until they called the night before to tell me that the party currently renting was extending their rental. Now the trailer I need is not available. The associate was helpful in locating yet another one in Northridge, not really easily travelled. I made the drive to Northridge and requested to drop off at location near me on the day I return saving an entire day rental fee. They wouldn't let me do that, resulting in me having to return on 4th day, all the way back to Northridge. I feel I should have paid rate for 4x8 and that I should have been able to return to your Burbank location, saving me about $40 form what I paid.

Thanks for the help in renting your truck and trailer good job!!!

It was great. Cab is really loud.

The service and professional experience was above and beyond my expectations.

Fastest most efficient return I've ever had.

Went above and beyond, above excellent crew

Extremely poor service from your company. I had made a reservation for a cargo van and when I arrived it was not available. NO attempt at contact to me was made to inform me that the rental is not available which is unacceptable. Thereafter, you found a truck 25 minutes away in north ridge... I recommend that you improve your communication strategy as this was a horrible experience

Well for one when customer calls customer service to tell you that truck is accelerating by itself and when trying to brake it Actually gets stuck accelerating and the RPM goes all the way up to the red number please listen to customer and look at videos he took to show mechanic,, but instead I had mechanic connect his device to engine computer and tells me that truck is ok and that the only problem is that I accelerated truck to hard and I'm forcing it,, basically everything I told him truck was doing by itself,,, he wouldn't see video and told customer service that I could drive it without problems,, I kept truck for extra days trying to make my delivery but every time I try driving it it gave me same issues and of course customer service just kept on telling me that it's ok to drive because technician said it was,,, I risked my kids life and myself trying to keep on driving it,, when I stopped at another U-Haul store they refused to do anything because it wasn't the location where I initially rented truck Bottom line is that no one took me seriously enough and did anything to help me when I was given a defective vehicle

Only one issue with the trailer wiring. It appears to have been damaged by scraping the ground whole driving. I had to splice the wires together

The steering was sloppy, I had a hard time staying in my lane on the freeway. There was no wind pushing me around and yet it felt like it. Maybe that truck needs a front end alignment. That little cart was in the way, I needed all the space I could get and that bag was in the way as well. I rented a appliance dolly, why would I want a little cart? It was in the way.

This location needs to get ot together, when we showed up, the tires on the truck were bad, employee told us they were fine, had blow out 1 hour down the road, and come to find out none of the tires were goid👎 and they were also giving away my trailer, so some one else👎 not a great experience at all

Very please with over all service truck excellent running condition thank you.

This location is amazing !! Jose went above and beyond to provide great customer service. We will be using this location for all our U Haul needs in the future. Thank you Jose for your GREAT service.

We were in and out of there very quickly.

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Keep parking and vehicle access areas clear of parked equipment not being used.

experiance was perfect

Everybody was friendly and very courteous. The only thing I would suggest is, to have the trucks with some gas when the customers pick it up. I had to go directly to the gas station because it would not stop beeping.

I didn't get the refund

As a first time renter who had a lot of questions, the check in staff and the dispatch staff were patient with me. (Sorry guys, i can't remember your names) but definitely remember your faces😊 great experience for me..

poor costumer service.

Everything went beautifully. My order was just as requested, and I had no problems at all.

Very dissatisfied because I was sent from one place to another

The staff is amazing. I will never store anything anywhere but with Uhaul! Thank you

Couldn’t enter the gate come to find out I had to go to an other area thanks to the managers help it was quick and simple.

Really nice and professional staff. Preferred entry and exit driveways could be better marked as it's not obvious that west driveway is preferred for entry and east driveway for exit.

It was great!

Quite a few problems with the elevator; slow and doors stick. Other than that, thumbs up!

I barely got my storage today and I like how they have a loading and unloading dock. But yes they are a refer a friend rating.

Uhall is good place to rent truck but not as storage facility, i would not recommend it,the place is too busy, there is so much going on, no place to park, too complicated to get in or out of storage facility, i hope this can help improve the way you do business.

Luis the Manager was very helpful.

My access card did not work and I was locked out after hours and stuck outside with all My stuff. The call number was disconnected so I could not contact any help and the call button on the actual door was broken too.

Very professional, excellent customer service 10/10, will definitely recommend to friends & family. The carts for self service were very very convenient thank you! Uhaul made my move swift & easy.

would like to work there

We did not appreciate having to buy a certain type of lock when we had several other locks we could use. Also, the swiping of the card 2 times to get in and once when we came out was a pain.

This is my go-to storage,I do recommend this location allot to my friends and family. Manager Luis an his staff, are extremely helpful. Respectful an on top of their game. Love it keep it up!

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All amazing thank you!

I had this storage unit for 10 years while in Oregon and Luis could not have been any nicer and helpful After all these years it kind of felt like I broke up with Luis :( Thank you Luis Robbie

The yearly raise sucked. It should be an incentive for longterm residents that it stay the same but go up every year, so the new people then get that fixed rate.

Great storage unit, easy access.

Friendly staff and very customer centric. I would highly recommend this location.

Checking into the storage unit was a little slow.

Great employees. Very professional and knowledgeable

Thank you all so very much! We appreciate all that you do!

The staff was knowledgeable and VERY FRIENDLY!

The sliding key technology is so annoying. We would get in the elevator after checking in and it would say access denied, not checked in so we would have to keep going back outside to slide it.

Made the out of state move and storage solution a breeze.

Wish we could have accessed later in the evening. Having unit on ground level was a plus.

I also empty my storage unit out on the 12th, still haven't heard any thing back I should have a refund or taken off my rental on trailer I've call said they would get back with me, still nothing

Very limited access to only one elevator which it worked poor and the only way up this needs to be addressed

The uhaul staff was so helpful in working with our unique situation. Thank u uhaul!

Very helpful during time of losing a family member.Thanks you to all the staff.

Everything was perfect in my opion

Very convenient

Under staffed and way to many rental trucks in the way not safe at all. the day labors act like they work there and bug all the time and luis is rude im so glad that i found another until in the area

Most dissapointing Uhaul experience I’ve had. After my wife and my out-of-state move (about 1900 miles of driving), we were just a nuisance to the employees here. What a gong show. Never again.

The customer service guy was very real and helpful. I was very pleased.

There is never parking and when u find parking you are asked to move so they can park the uhaul trucks. The day workers bug and are always on the property and the Hanicap space is never available.

Took longer than expected, because the one person who was checking someone in was being trained step by step by the other person working. Also, somehow got my name wrong, even though I'm a repeat cust

I have so many negative things to say about this experience but I will just list out some of the terrible things that stand out: -Terrible Quality vs Cost, Awful access, Uncaring unhelpful employees

Very organized, nice and helpful

Staff was/is always helpful. Facility is always clean & secure.

Thank you for all of your help!

well organized and convenient place. Friendly and helpful staff.

Good service.

The times of operation at this location begin later than usual, so it’s not the most convenient.

Zero parking. Ongoing confusion about payments - first failed to charge the monthly fee. Then, charged a second month after clearing out & returning access card. Both required calls to fix.

Great service and facility! Thank you!

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Uhall is an excellant company.

The staff was very helpful and friendly.

Honestly I am probably going to call your headquarters and file a complaint. Staff and service was terrible. The facility was dirty and disorganized. The experience was miserable and I am very unhappy

Will not pro-rate storage usage. Manager will not return calls. Frustrated with parking at this location. Wouldn’t choose this location again.

Good service

Excellent and quick experience all around.

I am a Senior person and I found the staff very cooperative, understandings, helpful and guiding....thanks for all the help.

the First time was good the.But Luis Villa was so rude and so mean he was screaming at me and tell me he was not going to give the second store because he was the owner and we move from Vegas we went

Great service!

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I was not happy when I arrived to move in and was told that the unit I reserved was not available and had to get a more expensive unit. I should have been given a discount since it was not my doing.

It was great experience. Thanks for everything.

thank you

I suppose I didn’t like the policy about after hour access.... I was leaving and they charged me an extra 10 dollars for access after hours for one day..... I been renting a storage unit for a year an

Every 5 min all lights would turn off auto, suddenly ur in the back of ur unit in pitch black. Goodluck finding ur way back w/out falling.. All brused up u back in ur unit again n lights go out again

I will recommend your facility

=)

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