Customer Reviews for U-Haul Moving & Storage of Northland

1,486 reviews

4900 Sinclair Rd   Columbus, OH 43229

(614) 433-7335

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(614) 433-7335

4900 Sinclair Rd
Columbus, OH 43229

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

Lindsey was Awesome!!!

Antwanette B.  |  Overall Experience 
Rating:
5.0

i liked the experience at this location as well the calls on Nov 29 that lead me to this place. I like the way Mrs Heather handled the call and arranged the return of my belongings in the u-box container. I liked the way the manager kylie and Taylor helped me unload / load my mattress from the container to my truck , without them i would not have been able to move this. thanks a ton for both. special mention for Lyndsay for helping me understand the options that i use going forward at u-haul , checking my vehicle at the end of day with patiene and kindness. Thanks to the team on this location , wondeful :).

SAKTHI PRABHU R. 
Rating:
4.0

Customer did not leave a comment.

TODD J. 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
4.0

Customer did not leave a comment.

ronnie A. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Kris K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER O. 
Rating:
5.0

The 1st truck I was given had water in the back and the check engine light was on so the second truck still had a small water leak but not as bad and the door on the back was Alittle hard to open it was like it was stuck or something

KAREN G. 
Rating:
5.0

Customer did not leave a comment.

DARRYL S. 
Rating:
4.0

Customer did not leave a comment.

Robert T. 
Rating:
3.0

Customer did not leave a comment.

tri van N. 
Rating:
5.0

Customer did not leave a comment.

A Jay P. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

bolu I. 
Rating:
5.0

Customer did not leave a comment.

Rachel J. 
Rating:
5.0

No recommendations, just a commendation for Juan. He was a pleasure to work with, knowledgeable, friendly, and helpful.

jeff M. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED S. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

william H. 
Rating:
4.0

Customer did not leave a comment.

ISRAEL M. 
Rating:
5.0

Customer did not leave a comment.

LORI K. 
Rating:
4.0

It's just a little pricey for what I needed, only had the truck 90 minutes or do. But that was more my issue than theirs. Good experience overall.

GRAIG F. 
Rating:
5.0

Everyone was super efficient and friendly. I appreciate that a lot.

KURT W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Keep up the great service everytime i go to location everyone is so nice i also have storage at this location kudos to the great staff.

QUANITA L. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
4.0

Customer did not leave a comment.

CHARLES Y. 
Rating:
5.0

Customer did not leave a comment.

CAMERON W. 
Rating:
4.0

Trailer had garbage in it when I picked it up.

BRUCE S. 
Rating:
2.0

Didn't have the size unit I reserved online and had to take another unit 2.5 times the amount I was wanting. Kinda feels like bait and switch

Ryan S.  |  First Impressions 
Rating:
3.0

They could not process accident insurance coverage. I had to rent the trailer without any coverage.

ANIL S. 
Rating:
5.0

Absolutely flawless rental from beginning to end. Even accidentally left my cell phone in the truck and my wife received a call that it was found by Juan. We went back picked it up. Great service.

TODD J. 
Rating:
5.0

Customer did not leave a comment.

Monika G. 
Rating:
5.0

Kylie Fuller was very helpful and kind!

LEAH L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Blair B. 
Rating:
3.0

Customer did not leave a comment.

Janelle A. 
Rating:
5.0

Customer did not leave a comment.

JAIME B. 
Rating:
5.0

Very good experience and staff that checked me in were great. Very friendly and got through the process quickly. Just FYI ... I did an after hours check in and the app would NOT allow me upload any photos and therefore did not allow me to complete the process on-line. I spent 20 minutes at 2AM trying to get it to work. I appreciate the next day return done by the staff at this location. I use a Galaxy S21 Ultra phone on Verizon.

John S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
4.0

I tried the mobile way to get the vehicle, but it asked for 2nd verification which I was not prepared for. Otherwise, the staff at this location was wonderful! Very friendly for an early Saturday morning.

Loren G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

The one way charge for the smallest enclosed trailer from Columbus Ohio to Plant City Florida ($650) is absolutely outrageous. Because Uhaul has the only rental trailers available in the industry seems to lead them to believe that they can PRICE GOUGE AND TAKE ADVANTAGE OF THEIR CUSTOMERS. I will buy a trailer befor I rent one from UHAUL again.

MICHAEL P. 
Rating:
5.0

The staff was great and even called the location where I was to drop my truck off and had them change my drop off to where I was getting the storage locker so that I didn't have to go out of my way and waste gas returning it there! Beyond excellent service by the two ladies and the gentleman

George O.  |  First Impressions 
Rating:
5.0

nothing- the young man behind the counter- was knowledgeable, thorough and fast. The process was a breeze. Best service I have ever had with U-haul from customer service perspective. I would highly recommend this location to anyone.

STEVEN N. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
4.0

Maybe have more staff available. Our pick up was on a Friday morning snd the young woman was there alone when 1st opening the location. That is s busy area of town , and being there alone would be hard if there were more then one customer scheduled @ same time for pickup. She did a great job , and was very competent , and friendly. I'd use this location again if I ever need to rent a truck again.

STACY J. 
Rating:
1.0

It took over 45 minutes to pick up a truck even after checking in online.

THOMAS M. 
Rating:
5.0

The app and website wouldn't work for checking in or checking out. The employees handled it quickly, but U-Haul should improve because this would've been a major inconvenience if I would've been dropping off after business hours.

Faye H. 
Rating:
1.0

Customer did not leave a comment.

Alexandra K. 
Rating:
4.0

Explain return details better when picking up and renter is fresh. After a long day of moving I wasn't sure about return procedures and where key drop was located.

SUSAN K. 
Rating:
3.0

The staff are helpful and the facility is clean and looks secured. Moving things into a storage unit isn't easy and not a lot of access points or ways to make it easier based on how the building is made.

Shelly S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BO B. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Listen to the customers question!!!! Do you have a truck with and loading ramp! answer yes or no . do not go into a long answer that does not answer my question. I told her that I needed a truck or van with a loading ramp and she said I have a ford van do you want that?

CHARLES W. 
Rating:
5.0

I started using Uhaul on the recommendation of Chris Arndt and I have not been disappointed. Excellent service, clean facility, and friendly conversation. I am a leasing manager for apartments and recommend the Sinclair location to all my residents. Great community resource!

BILLIE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
4.0

Customer did not leave a comment.

Daniel R. 
Rating:
4.0

An email should have been sent out with instructions on how to use the card for access when it was installed

NANCY P.  |  Overall Experience 
Rating:
5.0

The staff was very nice and helpful. Thank you so much

charles j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAUREN THERESE C. 
Rating:
5.0

The staff was always incredibly nice and helpful whenever we needed to go into the office for something.

PAULA V.  |  Overall Experience 
Rating:
5.0

Can't think of a thing. No waiting to get cargo van and no waiting for the return.

yolanda M. 
Rating:
5.0

Put out signage noting the new location of the office.

Daniel K. 
Rating:
5.0

Nada. Quick and painless.

Stephen F. 
Rating:
4.0

Customer did not leave a comment.

Zachary D. 
Rating:
5.0

Customer did not leave a comment.

ROBYN J. 
Rating:
5.0

Customer did not leave a comment.

Henry P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

My experience was perfect. The rate was correct. The you man attached and removed the trailer. Everyone was nice. Yes, I'd come here again

DOROTHEA H. 
Rating:
5.0

Customer did not leave a comment.

ELISE C. 
Rating:
5.0

Customer did not leave a comment.

Jeremy T. 
Rating:
3.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

SEAN S. 
Rating:
4.0

Rented a car hauler. All 4 tires were near the end of life. Took hauler home at noon, after work began to start loading and noticed tire was low at 5 pm, Called center and repair service, replacement was finished at 1am the following morning. Should probably replace tires earlier in maintenance cycle. Very sketchy 1 good tire and 3 near bald driving in rain…

JEFFREY B. 
Rating:
5.0

Smooth rental,. But in the future add yard signs to rental desk entrance. Storage entrance marked well let's just get the rental desk signage.

JOHN C. 
Rating:
5.0

You will have a good experience. U Haul is the only way to go.

ROBERT S. 
Rating:
1.0

First encounter was terrible.

BRAHIM B. 
Rating:
4.0

Customer did not leave a comment.

Patricia Q.  |  Overall Experience 
Rating:
1.0

Get better staff thats not rude with customers

josh D. 
Rating:
5.0

Yall did a great job good customer service love the welcome

Sherrie H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy T. 
Rating:
5.0

Great value for the low cost

Susan G. 
Rating:
5.0

Customer did not leave a comment.

BRIANNA K. 
Rating:
5.0

N/A

VICTORIA L. 
Rating:
5.0

Keep the same standards in place

QUINTON M. 
Rating:
1.0

I sent an email with my complaints

LAWTON D. 
Rating:
3.0

Customer did not leave a comment.

CHAMEKA Y. 
Rating:
5.0

Customer did not leave a comment.

Kyle J. 
Rating:
5.0

Customer did not leave a comment.

Sarah P. 
Rating:
5.0

They where very nice

SONJA F. 
Rating:
4.0

Customer did not leave a comment.

Lauren C. 
Rating:
5.0

Back of truck was filled with cigarette buds , and dust does not look like it was cleaned properly

TE'ARA M. 
Rating:
4.0

The website is not accurate. It offered free storage with truck rental and said there was available storage units you can reserve online, but the actual location said the website isn't accurate and they had no available units. I wasn't able to utilize the special with no other options.

CHRISTA P. 
Rating:
5.0

Just let customer know they can drop 24/7 . Thank you that would be better for convenience.

rasheed M. 
Rating:
5.0

i HATE how you wait until i show up to pick up my truck using my mobile app and then you say i can't complete the order until a third party is contacted. that is incredibly annoying. i wont be using the mobiel app anymore.

Ronald K. 
Rating:
5.0

The Pgh location had us dropping off in a dangerous area that was not the Sinclair Rd location which we had asked for. The 18 St location was not well-lit and had no visible drop box. We could not check in after hours as it was not picking up my location. So we were forced to drop it off at the Sinclair location that we had originally asked for and had a smooth return. Unfortunately this added to our mileage after we had put gas in the truck causing us to be charged a few extra dollars.

TIMOTHY S. 
Rating:
5.0

The workers were very friendly and nice dropping off and picking up..Thank u

YVONNE T. 
Rating:
4.0

Customer did not leave a comment.

TRACY T. 
Rating:
5.0

Be a little bit more responsible on in person check-in

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
1.0

Girl who took my payment rude. No service skills. Guys behind the counter immature and giggling it was not crowded I was the only one there there's horrible horrible experience and then when I returned the vehicle the app did not work so I charged me extra I had two other people with me with iPhones the app was not working I tried for a half hour and the manager assistant manager when I called the next day was rude to he tried to say they were busy the phone was not ringing I was the only one in the store at that time on Friday, September 24 every time I tried to call they would say hold and not even listen to me. This happened all week you can never get through they always put you on hold no matter when you call a bunch of lazy immature people work there

CONSTANCE G. 
Rating:
4.0

Make it more clear that alternative contacts will receive a call before pickup is allowed. My alternative contact was on site but did not have her cell phone. We had to drive home to get it which was EXTREMELY frustrating.

Kieran C. 
Rating:
4.0

Customer did not leave a comment.

DONALD L. 
Rating:
5.0

Customer did not leave a comment.

libian a.  |  Overall Experience 
Rating:
5.0

The employee who helped us was so great!

Augustus M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN B. 
Rating:
5.0

Everything went well!, Young lady working at the counter that day was extremely helpful..

grorge P. 
Rating:
3.0

Customer did not leave a comment.

JON D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

Shirley M.  |  Overall Experience 
Rating:
5.0

Thank you so much!

Kiara L.  |  First Impressions 
Rating:
5.0

Thank you for great service.

Debra H.  |  First Impressions 
Rating:
5.0

The general manager Kylie fuller was excellent she exceeded my expectations at this location thank you Kylie for a job well done

April M.  |  First Impressions 
Rating:
4.0

It said climate controlled but it seems damp/ humid in the down stairs area. The young lady that helped my was amazing. Very knowledgeable and polite. I was very impressed with her.

Shawn S.  |  First Impressions 
Rating:
2.0

Only one ramp to access units which is not enough for the amount of units.

Julie v.  |  First Impressions 
Rating:
4.0

Everything was satisfactory! Thanks for everything!

Edward S.  |  First Impressions 
Rating:
3.0

There was confusion with my reservation. We had to spend extra time figuring it out. The manager ultimately figured it out.

Malissa S.  |  First Impressions 
Rating:
5.0

The young man was very helpful and pleasant

Michelle D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gina S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

vernon b.  |  First Impressions 
Rating:
5.0

Glad you're here to offer a great service at a very fair and reasonable price

doug d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC H.  |  First Impressions 
No reviews have been submitted for this location.

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