Customer Reviews for U-Haul Moving & Storage of Northland

1,427 comentarios

4900 Sinclair Rd   Columbus, OH 43229

(614) 433-7335

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(614) 433-7335

4900 Sinclair Rd
Columbus, OH 43229

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
4.0

An email should have been sent out with instructions on how to use the card for access when it was installed

NANCY P.  |  Overall Experience 
Clasificación:
5.0

The staff was very nice and helpful. Thank you so much

charles j.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LAUREN THERESE C. 
Clasificación:
5.0

The staff was always incredibly nice and helpful whenever we needed to go into the office for something.

PAULA V.  |  Overall Experience 
Clasificación:
5.0

Can't think of a thing. No waiting to get cargo van and no waiting for the return.

yolanda M. 
Clasificación:
5.0

Put out signage noting the new location of the office.

Daniel K. 
Clasificación:
5.0

Nada. Quick and painless.

Stephen F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBYN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

My experience was perfect. The rate was correct. The you man attached and removed the trailer. Everyone was nice. Yes, I'd come here again

DOROTHEA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELISE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michelle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN S. 
Clasificación:
4.0

Rented a car hauler. All 4 tires were near the end of life. Took hauler home at noon, after work began to start loading and noticed tire was low at 5 pm, Called center and repair service, replacement was finished at 1am the following morning. Should probably replace tires earlier in maintenance cycle. Very sketchy 1 good tire and 3 near bald driving in rain…

JEFFREY B. 
Clasificación:
5.0

Smooth rental,. But in the future add yard signs to rental desk entrance. Storage entrance marked well let's just get the rental desk signage.

JOHN C. 
Clasificación:
5.0

You will have a good experience. U Haul is the only way to go.

ROBERT S. 
Clasificación:
1.0

First encounter was terrible.

BRAHIM B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia Q.  |  Overall Experience 
Clasificación:
1.0

Get better staff thats not rude with customers

josh D. 
Clasificación:
5.0

Yall did a great job good customer service love the welcome

Sherrie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy T. 
Clasificación:
5.0

Great value for the low cost

Susan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANNA K. 
Clasificación:
5.0

N/C

VICTORIA L. 
Clasificación:
5.0

Keep the same standards in place

QUINTON M. 
Clasificación:
1.0

I sent an email with my complaints

LAWTON D. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHAMEKA Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah P. 
Clasificación:
5.0

They where very nice

SONJA F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lauren C. 
Clasificación:
5.0

Back of truck was filled with cigarette buds , and dust does not look like it was cleaned properly

TE'ARA M. 
Clasificación:
4.0

The website is not accurate. It offered free storage with truck rental and said there was available storage units you can reserve online, but the actual location said the website isn't accurate and they had no available units. I wasn't able to utilize the special with no other options.

CHRISTA P. 
Clasificación:
5.0

Just let customer know they can drop 24/7 . Thank you that would be better for convenience.

rasheed M. 
Clasificación:
5.0

i HATE how you wait until i show up to pick up my truck using my mobile app and then you say i can't complete the order until a third party is contacted. that is incredibly annoying. i wont be using the mobiel app anymore.

Ronald K. 
Clasificación:
5.0

The Pgh location had us dropping off in a dangerous area that was not the Sinclair Rd location which we had asked for. The 18 St location was not well-lit and had no visible drop box. We could not check in after hours as it was not picking up my location. So we were forced to drop it off at the Sinclair location that we had originally asked for and had a smooth return. Unfortunately this added to our mileage after we had put gas in the truck causing us to be charged a few extra dollars.

TIMOTHY S. 
Clasificación:
5.0

The workers were very friendly and nice dropping off and picking up..Thank u

YVONNE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRACY T. 
Clasificación:
5.0

Be a little bit more responsible on in person check-in

DENNIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN D. 
Clasificación:
1.0

Girl who took my payment rude. No service skills. Guys behind the counter immature and giggling it was not crowded I was the only one there there's horrible horrible experience and then when I returned the vehicle the app did not work so I charged me extra I had two other people with me with iPhones the app was not working I tried for a half hour and the manager assistant manager when I called the next day was rude to he tried to say they were busy the phone was not ringing I was the only one in the store at that time on Friday, September 24 every time I tried to call they would say hold and not even listen to me. This happened all week you can never get through they always put you on hold no matter when you call a bunch of lazy immature people work there

CONSTANCE G. 
Clasificación:
4.0

Make it more clear that alternative contacts will receive a call before pickup is allowed. My alternative contact was on site but did not have her cell phone. We had to drive home to get it which was EXTREMELY frustrating.

Kieran C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

libian a.  |  Overall Experience 
Clasificación:
5.0

The employee who helped us was so great!

Augustus M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN B. 
Clasificación:
5.0

Everything went well!, Young lady working at the counter that day was extremely helpful..

grorge P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth D. 
Clasificación:
5.0

The workers here are the best. Actually kind & helpful in every way with answers to questions and provinding good service.

Elizabeth D. 
Clasificación:
5.0

Make it easier to find non-corporate inventory.

michael M. 
Clasificación:
5.0

Nice trailer, and Employees

CHARLES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FATOU T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAD P. 
Clasificación:
5.0

Radio not working

MARK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD N. 
Clasificación:
4.0

El cliente no dejó un comentario.

NDEMAZEA N. 
Clasificación:
2.0

I've used this location several times. This most recent time I drove 22 miles, when I was done I put 3 gallons of gas in there and the needle was back where I started but still got charged an extra $9.50 surcharge for two more gallons. This will be the last time I use this location for my Uhaul needs.

CRAIG W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS M. 
Clasificación:
4.0

N/a

MANOLITO P. 
Clasificación:
5.0

I'm a frequent renter these folks are all super nice

NORMAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES N. 
Clasificación:
5.0

Thank you so much!

Kiara L.  |  First Impressions 
Clasificación:
4.0

Took me awhile to find the front desk. Some signs would help.

Brooks H. 
Clasificación:
5.0

When I arrived at the facility I was told the trailer I reserved was not there. They told me the customer who had it, did not return when he was supposed to. They called another facility and they only had a larger trailer which they told me I could have at the same price as the smaller trailer I had reserved. They stepped up and made a bad situation good. Thanks to those at the Sinclair Road facility. You guys are great.

PAUL C. 
Clasificación:
5.0

Service was great! Trailer was a little shaky on highway but was cool

MARK C. 
Clasificación:
2.0

The truck smelt like cigarette smoke. They charge fees without explanation. I wouldn't recommend this company or site.

Michael M. 
Clasificación:
5.0

Staff VERY polite. Truck ran great even with over 100thousand on the odometer. Truck was spotless in the cab and cargo box

CRAIG R. 
Clasificación:
5.0

The young lady at the counter was excellent. Very professional and knew her job well. The truck ran great and was clean. When I brought the truck back, the young man the checked the truck back in was very polite and professional. Very easy and seamless process. Will definitely be a return customer again. Thank you guys!

John L. 
Clasificación:
5.0

The 9' Cargo van was perfect for us. Since it was the first of the month, I felt extremely lucky to find one available at the Sinclair Rd location. We had enough time to complete the move without a lot of pressure to hurry. If I ever need to do this again, I will definitely go back to this location.

JAMES C. 
Clasificación:
5.0

Great service

john S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MEGAN R. 
Clasificación:
3.0

1. I reserved the UHaul at one location then got a call that I had to go across town to get the vehicle I needed/wanted. When I mentioned the inconvenience, the caller said, well that's up to you…do you want the vehicle or nor? 2. The across town pick up instead of where I asked more than doubled my mileage cost. 3. Given the amount of miles vs how much fuel the truck, no way the tank was completely full. It too 11.75 gallons to go ~80 miles, mostly on the highways around Columbus. I should have taken a snapshot of the gauge when I picked up the van, however, given the 4 hour window plus extra driving I now had to do, I didn't check…I just accepted their word. 4. Knowing I had additional driving to do, I asked for additional time on the van. No, they are reserved, yours needs to be back on time. Yet, when I returned, admittedly 15 minutes late, there were three other cargo vans on the lot. 7. I must find an alternative to uHaul. By the time I paid for a $19.95 per day van, I spent nearly $150 in fuel, mileage, and other fees. Shame on me for being the sucker. I was half way to the cost of two men and a truck and I wouldn't have had to do the work! Never again…

DANIEL B. 
Clasificación:
4.0

Service was great, the store was clean. However there are 5 other U-Haul locations closer to my house, but none had the trailer size I needed on that day. It would have been great for you to transfer it to my desired closer location. I ended up with a 2 day rental because we had to drive so far to get it.

Theodore O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILLY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

YVETTE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE J. 
Clasificación:
5.0

Staff is stocked with professionals who are friendly and prompt.

Tejarsh A. 
Clasificación:
5.0

I've had many good experiences with this location. I'll continue to use their services.

MICHAEL B. 
Clasificación:
4.0

The Truck was dirty in the cab. It stunk! Horrible smoke smell. I sprayed Lysol and that helped but people should be fined for smoking/cleaning fee. The Truck drove really well and wasn't any problem towing the car.

Lia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELL T. 
Clasificación:
5.0

Thank you for great service.

Debra H.  |  First Impressions 
Clasificación:
5.0

Great--enjoyed it!

Philip C. 
Clasificación:
5.0

So Friendly and Nice, compare to Staff a year ago !!!! Linsey was VERY professional with a smile , cause I was having a tiring DAY ….. Thanks for you pleasant Serve !!! 🙏🏾🙏🏾🙏🏾🙏🏾✅✔️👏🏽

CARLA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRADEEP RAJKUMAR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLA C. 
Clasificación:
5.0

The general manager Kylie fuller was excellent she exceeded my expectations at this location thank you Kylie for a job well done

April M.  |  First Impressions 
Clasificación:
5.0

This is a great location for pickup. Easy on and off of Interstate 71. The large parking lot makes it easy to maneuver trucks and trailers. Staff were friendly and efficient and had me on my way in no time!

SHANE R. 
Clasificación:
3.0

I rented in one location, received a call about 5 minutes after rental telling me I needed to go to another location to pick up which was 20 minutes away. Was told I could only return to rental location, not any uhaul location, that is poor

PHILIP H. 
Clasificación:
5.0

Great Staff!

SHARMARKE J. 
Clasificación:
1.0

The General Manager of this store that was working around 2pm on Friday 8/20 had quite possibly the worst attitude I've ever dealt with. Not to mention, the truck broke down after only driving 10 miles. I picked the truck up in the morning and moved all my stuff in. I drive about a mile down the road and the truck breaks down (I get it, these things happen). I have to wait for a mechanic to come out and he couldn't fix it. He asked me if the trailer had anything in it, but I was taking it back to return it. He said ok, then we won't send another truck over here for you to take. So I ubered back to my car at the Uhaul place (wasn't reimbursed). At this point, I'm just ready to pay and leave because it costed me 3 extra hours of my busy moving day. I walk into the place and explained the situation to the general manager. Before I even explained the situation she had a terrible attitude. She said, we can't do anything until you bring the truck back. I explained to her multiple times that I can't bring a truck back that is being towed. She didn't want to listen in the slightest. This was a very frustrating situation, especially after moving all morning and being treated poorly by an employee. I get that trucks break down because I am in that industry for work, but the general manager showed a lack of motivation to solve my situation. She needs to be put into a role that more suits her attitude problems. A general manager is supposed to be a problem solver and leader. The only thing she is leading other employees to is a lack of knowledge on tackling problems.

Danny L. 
Clasificación:
5.0

There were a couple of small things wrong with the truck. The back leaked towards the cab while it was raining, and it needs realigned pretty bad.

AUSTIN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARL C. 
Clasificación:
4.0

It said climate controlled but it seems damp/ humid in the down stairs area. The young lady that helped my was amazing. Very knowledgeable and polite. I was very impressed with her.

Shawn S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK R. 
Clasificación:
5.0

Front desk staff was helpful and courteous

Danielle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREWDAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AAKASH S. 
Clasificación:
3.0

The loading area for the ground floor is very inconvenient. The cars back up in one line and we have to wait for each other to finish moving in order to back out. When we went to access the storage unit, an additional lock had been placed on the unit. I had to walk back upstairs to find someone to remove it with the explanation being that their system wasn't accurate with which units were already rented, so they added locks to all of them.(?????) I have no intention of returning to this facility.

Dana F.  |  Overall Experience 
Clasificación:
2.0

Only one ramp to access units which is not enough for the amount of units.

Julie v.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

steven i.  |  Overall Experience 
Clasificación:
1.0

I think my car got hit in the parking lot and they couldn’t do anything about it because the cameras didn’t reach my car that was parked in front of the office

Jaroslaw B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James G.  |  Overall Experience 
Clasificación:
4.0

Everything was satisfactory! Thanks for everything!

Edward S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Erin G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany O.  |  Overall Experience 
Clasificación:
3.0

There was confusion with my reservation. We had to spend extra time figuring it out. The manager ultimately figured it out.

Malissa S.  |  First Impressions 
Clasificación:
5.0

The young man was very helpful and pleasant

Michelle D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

gina S.  |  First Impressions 
Clasificación:
4.0

I thought this facility is 24/7 but it's not, I found really trouble in accessing as I will start my work from 8am to late evening. I have to run early morning or late evening with very narrow window to move my stuff

Harshavardhan M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

vernon b.  |  First Impressions 
Clasificación:
5.0

Glad you're here to offer a great service at a very fair and reasonable price

doug d.  |  First Impressions 
Clasificación:
5.0

Am happy with arrangment. Will use room for only one month as the room is needed due to an apt move. However, the good experience means that the service can be used again.

James G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

steven i.  |  First Impressions 
Clasificación:
4.0

My only complaint was the access to the first level where my storage unit is located. There is one steep drive down to the entrance. We made 3 trips and each time we were either blocked in by someone else or we were blocking someone in. The other patrons were polite and we worked out making room for each other, but it was definitely a hassle.

Dana F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H.  |  First Impressions 
Clasificación:
1.0

Made reservation online; upon arrive it was not available and only 1 unit half the size of my minimum requirements was made available. Additional charges from move-in truck promised to be comped but had to fight to get them to hold up their own promises; still not credited. Beware of this location! Shouldn't even be open to the public (newer location under construction) yet, but they obviously don't care about the customer's experience.

Dustin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC H.  |  First Impressions 
Clasificación:
1.0

Gate axis was open at all to the building.

Tyrell R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Hayes G.  |  Overall Experience 
Clasificación:
1.0

The staff was friendly and helpful and the facility was very nice & clean. However, the location didn't have the unit size I had reserved weeks in advance. They offered a larger unit with one free month, but this still resulted in a higher cost for me. So, I would end up paying for the company's failure. Due to my time constraints, I went ahead with the rental, in spite pf the additional cost. But while being shown my rented unit, I asked for the access code and was told that the unit was accessible only during business hours. This meant closing at 8:00pm, rather than the 10:00pm advertised online. This made the unit useless to me, as it wouldn't work with my schedule. Consequently, I had to find another storage facility and incur additional costs, not to mention wasting more time. All this due to U-haul's failure to provide the reserved product and honor the advertised hours. While the staff was friendly and the facility well maintained, U-haul failed the basics: providing the advertised product. No amount of friendliness can compensate for misleading advertisement.

arturo s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason K.  |  Overall Experience 
Clasificación:
5.0

Fast and painless

Denis S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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