Customer Reviews for U-Haul Moving & Storage of Northland

2,700 reviews

4900 Sinclair Rd   Columbus, OH 43229

(614) 433-7335

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(614) 433-7335

4900 Sinclair Rd
Columbus, OH 43229

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service. Extremely friendly staff. Went out of their way to be helpful.

Richard C. 
Rating:
5.0

Love working with his crew and staff. They always take very good care of me and they always do an amazing job.

David C. 
Rating:
1.0

We had the worst experience with getting a truck this weekend. First I got a call a few days before that my pick up location change and mobile pick up. We get there and the worker said he does nothing with uhaul that I have to figure it all out myself. The truck was covered in snow and had to sit there for 30 minutes to get it cleaned off. Then get to our storage unit and the movers open up the back of the truck and someone had been living in there. Blankets, cigarettes, candles, food, needles and who knows what else was in there. It was so gross. Call Uhaul and got transferred to 6 different people one being a manager Evie who hung up on me after telling her what was going on. No one cared that we had movers and this truck looked like this. They then wanted me to drive the truck back to the location and drop it off and drive to another location to get a new truck. Mind you no idea if there were drugs and who knows what in the dirty truck. They said roadside could bring another truck but it would take 3-5 hours. We were paying movers by the hour and didn't even get a new truck for 2 hours they were suppose to start moving which then cause us having to pay $200 more dollars for their time. This is such a disappointment we have used uhaul all the time and recommend them a lot but I will never use them again. This company has went downhill. Worst experience ever.

Meghan F. 
Rating:
5.0

Got new van with 8k miles on it. Had to put 1200 miles in 4 days and worked best for me.

Arunadithya R. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

The service was excellent, however the trailer had leaves in it. We told the service rep and he cleaned it out. There was mud inside also and the service rep asked if we needed it mopped out. We told him we did not need it mopped

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Excelente trato por parte de su personal de la tienda , muchas gracias

Jose M. 
Rating:
4.0

I didn't check the fuel tank on pickup and it said 1/4 tank but it was 1/8 so I got charged, it's my fault I should have checked but try to be correct when you tell a customer the fuel tank info

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Hubert H. 
Rating:
5.0

Well I was overcharged by about $18 on this most recent rental (I believe it to be a mileage calculation error perhaps) so improvement for the next customer I suppose would be ensuring accurate billing so the next customer won't have to waste time disputing the charge.

Andrew B. 
Rating:
5.0

The storage company is located conveniently near to my house and I liked the easy entrance to the building with the card. Very well maintained facility.

Hiroko B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James H.  |  Overall Experience 
Rating:
5.0

Juan was very helpful and very nice

Robin J. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

I rented an enclosed 5 X 8 trailer and was happy when UHaul associate put my trailer on my truck. When I go to my destination I was surprised/disappointed to learn there was no trailer jack. I had to use cement blocks. While putting trailer back on my truck (without a jack) my middle finger was smashed. I had to go to two different hospitals and get a ER Surgeon to “try” to repair my middle finger damage. EVERY U-HAUL trailer should be required to have a trailer jack. I sell PPE/safety equipment for a living. I also worked at United Rentals for 7 years and had no injuries with any of their trailers (they all had trailer jacks). Tom Shevlin 614-279-8720

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

George D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joseph G.  |  Overall Experience 
Rating:
5.0

The whole process was easy,efficient & the staff was polite & professional. I will diffinitely use this Uhaul location on Sinclair road for future moves.

margaret B. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

Everyone in this location was extremely helpful

Yang D. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
2.0

I rented a uhaul truck, which usually come with a trailer hitch /receiver, this truck didn't have one and when I asked about it they told me if it didn't have one I would have to purchase one if I wanted to tow anything! That's crazy that I have to rent the vehicle and buy a hitch to be able to use the vehicle !

NATHANIEL W. 
Rating:
5.0

The entire staff is excellent and the location obviously well managed. I drive by other U Haul locations for this one b/c the people are sharp and trustworthy, and the equipment is well organized and in good shape.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

The guy an the office was really professional

mahad a.  |  First Impressions 
Rating:
5.0

First time I had a friendly representative. He was extremely helpful especially with the ice on the door.

Tiffany T. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Great customer service and it was an easy process.

Deborah T. 
Rating:
5.0

The people there was super nice and knowledgeable.! Thank you guys so much for making my prices easy

Jasmine P. 
Rating:
5.0

Customer did not leave a comment.

anthony S. 
Rating:
5.0

Customer did not leave a comment.

Shane R. 
Rating:
5.0

Customer did not leave a comment.

michelle h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda B.  |  Overall Experience 
Rating:
5.0

Customer service and equipment was wonderful

VICTORIA L. 
Rating:
5.0

Customer did not leave a comment.

Steven G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana S. 
Rating:
5.0

Easy check in, easy check out. The equipment was in good order. Customer service was very helpful.

Teresa S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Sakinatou F. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Kelly A. 
Rating:
5.0

The guys totally saved me in the 11th hour!!

Christine W. 
Rating:
5.0

Customer did not leave a comment.

Gene B. 
Rating:
5.0

There was a billing issue and staff was super helpful! The best customer service ever at a Uhaul facility!

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Kathryn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deven T.  |  Overall Experience 
Rating:
5.0

Not a thing keep up the good work! I've used this location in the past.

Charles E. 
Rating:
4.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Daniel O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yang D. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Very nice people work here.

ROBERT P. 
Rating:
5.0

they forgot to remind me about my free month storage. so i didn't get it

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Evan G. 
Rating:
5.0

I rented a trailer and it was easy and fast. Also easy when returning the trailer someone came out promptly to help us. The only issue i had they wanted to charge for a cleaning fee (on an open trailer?) I called to ask what was dirty and since they had no pictures on file they took that charge off. I did not think we returned it dirty but didn't have any proof, since they did not either they returned that charge without hesitation. Great customers service even with the little misunderstanding. they made it right.

Karin W. 
Rating:
5.0

The trailer equipment was dirty on the inside. However, Juan was noticeably concerned and immediately suggested he clean it out before I drove off. He was polite and customer friendly which I appreciated. Thanks to Juan.

Kurt R. 
Rating:
5.0

Customer did not leave a comment.

Tom L. 
Rating:
2.0

Staff was friendly and helpful, however first trailer I rented had a nonfunctional sliding door on back. I had to return it for a different trailer. They extended my rental time. Upon return of trailer the system must not have updated because U-Haul called me asking where the trailer was. I then told them I returned it and they figured out the issue.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Dreyanna J.  |  Overall Experience 
Rating:
1.0

I have been renting a U-Haul three times a week since the middle of August. The last 4 weeks The U-Haul truck has broken down at least once a week. On one particular day the battery died three times. Yesterday the battery died initially at about 1:00 p.m. nobody showed up till about an hour and a half later it was cold outside as we waited. The person that showed up showed up with this whole family and the car when he called me he needed directions didn't know where he's going and when he got there to charge the battery he didn't seem to know what he was doing. When I called roadside and explained to them that he had been charging the truck for 20 minutes and still it wouldn't work they said that he should be able to put a new battery in when I asked him about it he said no he didn't know anything about that he said he had to leave to get another battery he left and 20 minutes later he canceled and wasn't coming back this had to be about 3:30 4:00 I called roadside assistance again at 5:05 p.m. they told me it was 90 minutes before somebody could getto me. By this time we had been outside from 1:30 to 5:00 p.m. it was freezing and this is the best I could do. The trucks that we are rented like I said last month have a continuously broke down or battery died however you want over word it. And then they have to wait 5 hours outside in the freezing cold is just unacceptable

Juan G. 
Rating:
3.0

We originally wanted a different location but switched us to this one. Everything was still okay. Just waiting on $50 guarantee refund still.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Shequida J.  |  Overall Experience 
Rating:
4.0

The workers could have recommended other products before checking out.

Beulah W. 
Rating:
5.0

Customer did not leave a comment.

Jerry D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

I have been to this U-Haul location many times and the staff is always so friendly and helpful. I have never had a bad experience. They are great.

Angela M. 
Rating:
4.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Customer did not leave a comment.

Alec R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jared W. 
Rating:
5.0

Customer did not leave a comment.

RENE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAMERON W. 
Rating:
5.0

Very friendly and helpful staff. Walked in with no reservations and still was in and out quickly. Return process was also easy. Would recommend.

ROBERT S. 
Rating:
5.0

My experience trying to use the app to pick up my equipment was terrible, there wasn't even an option I could find to start the process. However, the onsite staff were simply amazing and helpful and got me on my way very quickly. They are the real heroes of this story and all deserve a raise and some pizza

Alex S. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Had to go find someone to check in the truck. Staffing issue I am sure.

Mark L. 
Rating:
5.0

quick friendly service, truck ran great.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Rami D. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

FORREST A. 
Rating:
5.0

There isn't any thing. Everything was great .

ANTHONY B. 
Rating:
4.0

Customer did not leave a comment.

Allannah J.  |  First Impressions 
Rating:
5.0

Everyone there was very helpful and friendly and the general manager Kylie Fuller corrected an issue that I had with no problem and I really appreciate that

Holly G. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Easy drop off and friendly resource.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

Cannot think of anything. Thank you for your profesdional but personal service.

Charleen L. 
Rating:
5.0

Customer did not leave a comment.

RAUL R. 
Rating:
4.0

Customer did not leave a comment.

chymika m.  |  First Impressions 
Rating:
5.0

Fantastic!

Randy S. 
Rating:
4.0

Always in and out pretty quickly. Plenty of vehicles available. Equipment is clean.Staff is nice.

Jamesetta M. 
Rating:
4.0

Question 2 is not clear. The online experience was mostly positive. The truck pickup took quite a long time, and I would have appreciated some advance notice so I would be prepared for that. Also that a secondary contact is REQUIRED. I was fortunate that someone was with me. I appreciate the level of security… But the move-in process was NOT simple or clear. Having separate keypads rather than ONE master pad, and figuring out the distinction between them was confusing. I would not have gotten in when I first needed to without over-the-phone assistance, and it was cold outside. Making the Security keypad bright yellow or red, and not otherwise identical to the other would help. Also, if “After Hours” means after Office Hours, and does not refer to “After Regular Building Access Hours”, messaging should clearly state “After Office Hours.” Doors otherwise automatically secure, regardless. So what’s the difference?? Seems unnecessary to point out. Concrete sanding was going on in a main central hallway, creating an unclean air environment for customers, and obstructed pathways. Some unclean discarded materials, like a stained mattress, an in-shower toilet stand, and trash were left in the community common areas… Items that should clearly have been disposed of. Just feels gross. I like the community up-cycle idea though! 👍

Elizabeth C.  |  Online Move In 
Rating:
5.0

The guy in the office yesterday was great!

Anne R. 
Rating:
5.0

Great service

Mauricio P. 
Rating:
5.0

Everything went very smoothly. Site is well maintained and very clean.

Clarice H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Winfred B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

M S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Nice services

Mauricio P. 
Rating:
5.0

Customer did not leave a comment.

joseph G.  |  First Impressions 
Rating:
5.0

The only thing I would fix is the communication because when I hooked up to this trailer, apparently the person who represented U-Haul was aware of the lights being out because I had my lights on and when I checked them, they told me I was good to go, but yet I had no running lights whatsoever on the trailer and my truck has no problem supplying light to trailers

Logan G. 
Rating:
2.0

Told him I wanted to be set up for monthly payments and they didn't do it caused a big headache for me

BETH R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theodore M. 
Rating:
4.0

One tire was flat I had to fill it The man that checked me out was very helpful hooking up and when I returned

Mike M. 
Rating:
5.0

Van did smell of cigarette smoke, so someone was smoking heavily who previously rented. Only negative.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

Matt Z. 
Rating:
4.0

Finished way quicker than anticipated. Well done!

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

Daniel O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CAMERON W. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andy D. 
Rating:
5.0

Great location and lots of lighting so you feel safe with an after hours drop off.

Madison W. 
Rating:
2.0

I walked in to rent a $7 utility dolly. There were no other customers at the time. lt took nearly 15 minutes to complete my transaction. No matter what location I go to, the UHaul software is slow, poorly designed, difficult for the employees to operate and the hardware is usually equally bad. I generally find your trucks and trailers that I rent to be in good condition. But I hate the customer service aspect of your company. I realize as franchises you have little control. But c'mon. I'm a regular customer and it would have been easier for me to buy a dolly for $59 than to rent one for $7, and that is ridiculous.

John P. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

CAMERON W. 
Rating:
3.0

Customer did not leave a comment.

Geria W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John F.  |  Overall Experience 
Rating:
4.0

N/A

Dreyanna J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEATHER M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C.  |  Overall Experience 
Rating:
5.0

Very convenient service.

Hayley W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kya T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marisa A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nanthakumar S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARVIN D.  |  Overall Experience 
Rating:
1.0

I had problems with Kylie from the first day of moving in my things. I reported it to the upper management and nobody called me back. There were flying bugs all over our unit. We were told they would spray the next day. We had no choice but to store our things. After we locked the unit they told us the next day they needed to cut our lock fo spray and would give us a new one When one of us went to pick up some things in augaust the original lock was still there. Staff could not cut it nor did they have the key. We paid $65 for a locksmith and they charged $11 for a new lock. I want a refund for both these items. I have hey to head back from Kylie about it. I emailed days ago. The first time I spoke to Kylie the day after the bugs in May she was terribly rude!

Michelle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dingsen Z.  |  Overall Experience 
Rating:
4.0

Overall very happy with the unit and the people that worked there. This past week they had maintenance work being done on the floors which covered all our furniture and other items with concrete dust. Everything had to be cleaned before we could move it into the apartment.

Michael K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn O.  |  Overall Experience 
Rating:
5.0

The guy who helped me check in was friendly, informative, and overall amazing at his job! I had issues with doing the online check in, and he made the whole process simple and stress-free. He gave a clear guide on how to enter the storage area, and how to traverse the building in order to reach my unit. It felt good to know that I chose the correct storage location to reserve a unit, and I see myself keeping a unit here for the foreseeable future!

Dakotah R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William H.  |  Overall Experience 
Rating:
5.0

I really like it and thank you guy’s

Betty M.  |  First Impressions 
Rating:
5.0

N/A

ShaMia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger t.  |  First Impressions 
Rating:
5.0

Just what we needed for a short-term hold of possessions. Really liked the unit being in such a secure building.

Margaret G.  |  Overall Experience 
Rating:
4.0

Great customer service from the moment I walked in the door. The facility was neat and up kept.

Seantez A.  |  First Impressions 
Rating:
5.0

Thank you for helping my daughter get her stuff safely into storage

kim h.  |  First Impressions 
Rating:
5.0

Awesome experience. Thanks for the help!

Shawn O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brett s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARVIN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samoela A.  |  Online Move In 
Rating:
5.0

The guys was excellent with my situation

Shannan L.  |  Overall Experience 
Rating:
5.0

Both gentlemen were so wonderful with my situation.

Shannan L.  |  First Impressions 
Rating:
5.0

The two step entry code was confusing but otherwise it was a great experience.

Kenneth G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sophia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara K.  |  Overall Experience 
Rating:
2.0

You claimed that everything was climate controlled. It is absolutely not. If it was, why would it be 100 degrees as the thermostat showed. When we initially loaded into the unit a year ago, we noticed the thermostat said it was about 89 degrees. We also found roaches in the unit. We thought we saw one when we loaded into the unit. We did not have roaches. The people who work there have been great, but your storage facility is misleading and neglected.

Isabella G.  |  Overall Experience 
Rating:
1.0

I was charged another full month instead of ten days I was on the sixth floor the elevator was filthy full with trash no toilet paper and paper towels in any bathroom in the building and they was very dirty very inconvenient for rental of two storage a waste of 175 for ten days

Kacy P.  |  Overall Experience 
Rating:
3.0

Hall’s and unit were very clean. Elevator was small though.

heidi s.  |  First Impressions 
Rating:
5.0

I had gotten the very first unit in there while the rest were still being built and even though construction everything was clean and well secured staff was always friendly. All around it was a great experience

CORBIN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEISHA C.  |  Overall Experience 
Rating:
2.0

Very dirty ramps and some hallways. There was work being done in my area and there was a thick layer of dust on all my contents. Unacceptable.

Michael N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacquetta J.  |  Overall Experience 
Rating:
5.0

Very convenient.

William T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bolu i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

jarrod s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valeri W.  |  Online Move In 
Rating:
5.0

Uhaul Sinclair rd comes highly recommended, service was on point.

Ian F.  |  Overall Experience 
Rating:
5.0

Good customer service.

Alicia R.  |  First Impressions 
Rating:
5.0

Fair price for a good size unit and very friendly staff that always answered any questions I had.

William C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S.  |  First Impressions 
Rating:
4.0

I wasn’t told that they close the storage facility at 10pm and I even told the ppl when I was moving things. So now I had to have the truck another day. Also prices are the most expensive out of everywhere else

Kole D.  |  Overall Experience 
Rating:
5.0

The associate was thorough with information and instructions. When I failed to enter into the storage entrance, a uhaul team member came directly to my location and talked me through the steps I was greatly thankful for the help.

Pearler W.  |  First Impressions 
Rating:
5.0

We were very pleased with our experience. Staff was extremely helpful and attentive, security was excellent, good value for the service. Would definitely return and would recommend to friends

Burt L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John F.  |  Online Move In 
Rating:
5.0

Troy Williams helped me with my initial paperwork and showed me to the unit and explained how to operate the lock on the overhead door. I had to upgrade to a bigger size and he handled that with no hiccups.

PATRICK C.  |  First Impressions 
Rating:
1.0

I reserved my truck and dollys a week before. The day I get there they tell me first come first serve referring to walk ins. Representative wasn’t informative on where I can find the truck he just said the ones facing the street. There were 2 sets of trucks facing the street. Also had to go to another location to get Dollys. Very poor experience.

Brianna A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harley h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abigail C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tonnelli D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles j.  |  Overall Experience 
Rating:
4.0

Staff very professional and helpful

Chaleta W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron S.  |  Overall Experience 
Rating:
5.0

Thank you

Jeanetta K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean junior C.  |  Overall Experience 
Rating:
5.0

I wish I knew about this before Piblic storage. U-Haul self storage at this location is soooo much better.

LAUREN J.  |  First Impressions 
Rating:
5.0

The General Manager Kylie Fuller always went above and beyond to help me and her staff did as well. I had issues with the moving company I hired and she and Taylor helped me tracked my belongings down. Kylie was professional and affable , she made this part of my transitioning easy. I'm very happy I chose 4900 Sinclair Rd and would definitely choose them again.

Genevieve F.  |  Overall Experience 
Rating:
5.0

Colleagues made our transition period smooth.

Tara B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roy c.  |  Overall Experience 
Rating:
1.0

came in today to pick up a truck and get the storage space I had reserved online. The desk person was efficient and friendly. They took care of getting my truck and I was assigned storage unit 1141. When I went to check the location I found a lock already on the unit. I returned to the desk and another person told me that was an error with the system. She said she could offer me another unit and a free months rent. I informed her that I already had the 1st month free with my past rental history I have rented many times from your facility over the last 4 years. She looked and found a bigger unit which was okay, even though it was more expensive. I thought perhaps a discount would be offered due to the first error but it was not. I thought well thats okay since I am getting a free month already. I was then assigned unit 1544. I went to check that unit and found the doorway to that unit is a normal size doorway and would not allow for some of the larger items we plan to store. I was dumbfounded as to why you would have a large unit that has only a normal size door way. I then returned to the desk for a 3rd time. I was then informed that there were no other units on the 1st floor with the large garage door. I asked why would your system allow you to assign the first unit 1141 if it was not an open unit. I was informed that it was an error and there was nothing they could do since there were no other units available. The whole reason I came to that location was that there was an open ground floor 10x10x10 and I had also rented a truck to move everything into the unit. I was told it was a system error and there was nothing anyone could do about it. It was a good thing I had checked on the unit prior to bringing a whole truck load to place in the unit. I am upset that your system would allow you to assign a unit that was obviously already rented. What would you have done if I had contacted a lock smith and had them remove the lock from the unit that you had rented to me? I know that is something your facility will do as the person infront of me in line said they lost their key and the desk gave them the number to call your locksmith to remove the lock. I could have easily came back to your desk in a day or 2 and said I lost the key to my lock and and needed the lock removed. I would then have access to anything that was in the unit as you had assigned it to me and it leagally was mine. Is this an error that is made often at your facility? I am glad now that I did not rent a unit at your facility as I would never know if you were going to rent my unit out to someone else. This type of error could be devastating to your company. Not to mention the customers that have entrusted your company to store their belongings.

David B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emmanuel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rahinatu B.  |  Overall Experience 
Rating: