I moved from Bedford, NH to Middletown, OH using your Uboxes. I made arrangements to have my Uboxes delivered to the Middletown location where I would move my belongings into a storage unit that I had reserved. I had a guaranteed delivery date in Middletown of May 5th. On April 29th I received an email saying that my boxes had arrived in Cincinnati. On May 1st I tried to call the Middletown location. There was no answer and I was redirected to the call center. I waited on hold for over an hour before being told that the woman's computer wasn't working and to call back in 5-10 minutes. I again tried the Middletown phone number, was again redirected, and again waited on hold for over an hour before being told that the computer system was down and I could not be helped. On May 2nd I again called the Middletown location, again was redirected to the call center, again waited on hold for over an hour, before being told that the woman could not get through to the Middletown location and I'd have to call back again. I asked to speak to a manager who then emailed the Middletown general manager and asked him to call me back as soon as possible. At this point I cancelled the movers I had scheduled for May 5th as it was clear I would not be able to access my belongings on this day as promised. On May 3rd I had not received any communication from the Middletown location. I again tried to call them, again was redirected, and again placed on hold. I hung up and used your online chat where I was told to call the scheduling center in Cincinnati. I called and was told that my boxes were sent to Cincinnati because Middletown "didn't have room" for them and that they were supposed to have called me to tell me that (I received no such call). The employee at the scheduling center said she would talk to her driver first thing the next morning and see what they could work out about getting my items delivered to Middletown and would call me back. On May 4th the employee at the scheduling center called me back and told me that she found out that the Middletown location DID have room for my boxes, but that there was an item being stored there taking up Ubox spots that shouldn't be and they did not take the time to resolve that issue. She said that the Uboxes could be delivered the next day and asked that I get movers for the 6th if possible so that the boxes could be removed that night. I called my original movers and they were not available for another week so I called around and found movers that could be there on the 7th (that cost $90 an hour more). I called the scheduling center and spoke to someone different and asked if that would be ok and if my boxes would still be there and accessable. He said "that should be fine" and ended the call. Having no faith in this answer, I called back shortly after to speak to the same employee I had been working with, she contacted the Middletown store to ensure my boxes would be ready for me to unload. On May 7th I arrived at the Middletown location at 8am. I was told that my storage unit reservation had been canceled as I had not claimed the unit within one day of my reservation (a stipulation I was never informed of). We took the time to find a new unit for me (a process which the employee was very unhelpful in my attempts to figure out what size would accomodate my items) and I was told the first month was free and I would not be charged until June 7th. At the end of the interaction I was told that the unit was "down the road." At no point prior to this was it made clear that the storage unit address and the listed address of the Middletown location were not the same. I was given no address or further directions on how to get to my storage unit. I then needed to call my movers to inform them that they were headed to the wrong location - a change that cost me 30 minutes of travel time charges for them. When I arrived at the unit I found that aside from the fact that they would be too small for my needs one of the units had a large metal beam and rod running through the middle rendering much of the space unusable (see attached pictures). I was not warned of this and was clearly still expected to pay for a 10' x 10' space, despite there not being 10'x10' of useable space. I called the Middletown location, shockingly they answered the phone, and asked to upgrade to the larger size. I later received a charge on my card for $106.72 that I did not authorize (I am going through my bank to dispute this charge) and today received a "receipt" for another $30 charge (if and when this hits my account I will be disputing it as well). All of this has cost me over $500 in additional moving costs, as well as over $135 in unauthorized charges from your company. To say nothing of the amount of time I wasted sitting on hold and talking to employees unwilling or unable to help me at all. I expect this situation to be rectified.Whitney M.
Customer Reviews for U-Haul Moving & Storage of Northgate
Cincinnati, OH 45251
(@ Compton Rd)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everything went very smoothly. Employees at pick up and drop off were great.JILL F.
El cliente no dejó un comentario.HARRY S.
Was a quick easy process picking up the trailer.Thomas B.
El cliente no dejó un comentario.CHARLES N.
Excellent customer serviceCATHLEEN D.
Online scheduling was easy. The van was clean and a newer model. Easy drop off procedure. Would use this site again.CHERYL K.
El cliente no dejó un comentario.SHERHON A.
El cliente no dejó un comentario.TERI LYNN S.
El cliente no dejó un comentario.LISA P.
The employees were very professional and very nice. The service was quick.Beth O.
Thanks for supporting our annual fundraiser.BENJAMIN L.
whoever used the trailer before me, carried dirt and didn't clean it up. No problem as it was easy to sweep.KIM V.
Great experience! Everyone was friendly and very helpful.Ed L. | First Impressions
Danny was very helpful and so was his manager.Christopher C.
keep someone at the service counterWILLIAM B.
Great crew.... Thanks for your help!!!JOSETTE D.
El cliente no dejó un comentario.ELEXSIS F.
El cliente no dejó un comentario.ANTHONY B.
Clean the truck. Whoever had it before me drank alcohol in it and spilled it all over. The police are watching for that plate to see if they clean it or not cause I didn't want them to think I drank in it cause I don't drink or smoke. It also needed the oil changed cause the oil light was on. The guys were nice and I told them about it but they should always check it before they rent themCYNTHIA D.
How about a call back system rather than wasting your customers time waiting on an understaffed call center. Help your locations by not setting them up to look foolish. Oh, by the way, on the two appointments to have the hitch installed, no one ever contacted me to let me know I had an appointment, i found out on both occasions by luckily calling in prior to the stated date. On both occasions i when home hitchless. No parts on hand. help your local dealers.Mark G.
Why pay a mileage charge and then put gas in the truck. The truck should be full of gas to keep from puting in to much or not enough.RANDALL H.
El cliente no dejó un comentario.Brandon S.
I liked being able to do everything online. There needs to be a Quicker process for people going inside for rentals, or you need to hire more people. Seems to be a long wait to check out. I was buying boxes and waited 20 minutes to check out because others were being helped inside with the truck rental. If it's a long process maybe have someone to check people out just purchasing accessory moving suppliesDeborah M.
Thanks for supporting our annual fundraiser!BENJAMIN L.
El cliente no dejó un comentario.Duane T.
the computer and phone system could use an over haul. 45 minutes on hold on 800-go u haul is a long timeGREGORY H.
Thanks for supporting our annual fundraiser!ERIC P.
El cliente no dejó un comentario.SHELLEY T.
El cliente no dejó un comentario.Kathryn B.
El cliente no dejó un comentario.EDWARD K.
El cliente no dejó un comentario.Cory B.
El cliente no dejó un comentario.Darlene R.
El cliente no dejó un comentario.KELLY R.
Great customer service!!SHEILA H.
Thanks for your support of our annual fundraiser!BENJAMIN L.
Thanks for your support of our annual fundraiser!ERIC P.
Need more females Thank uTERRENCE R.
El cliente no dejó un comentario.Taeisha H. | Online Move In
keep up the good workGARY R.
El cliente no dejó un comentario.RONALD F.
El cliente no dejó un comentario.Patrick M.
El cliente no dejó un comentario.KARNA K.
El cliente no dejó un comentario.LOREN D.
El cliente no dejó un comentario.Wendy F.
El cliente no dejó un comentario.HERMAN R.
Every part of my experience from start to finish was 5 StarsðŸ’¯âï¸âï¸âï¸âï¸âï¸TERRY M. HADDEN H.
El cliente no dejó un comentario.Elisa H.
Great customer service at pick-up and return - will use this UHaul again!Andrew H.
Very Happy with my whole experienceðŸ‘ðŸ¾ðŸ’¯terry H.
El cliente no dejó un comentario.Joseph B.
The drop-off process is a nightmare. Tried to call the number listed to drop off...only staffed until 7pm. Therefore we couldn't check the trailer back in. Betcha I get charged the convenience fee foe not being able to verify drop off myself. What a joke. But how convenient for you...extra $20 for ya.Jennie S.
Always polite and ready to serve.kenneth B.
There's always room for improvement but we think that you are doing a good job Thank You !RUDOLPH R.
Remove the old trucks from the fleetMoustapha D.
El cliente no dejó un comentario.James David T.
the person that helped was really friendly very open and understanding of everything that he came out and helped me when I was in need of trying to get the seat adjusted and all this is a wonderful place rent from get it from and I will be coming back there a againROSALIND R.
Pick up and drop off were waay to easy. Very pleased with the experience!RICHARD B.
El cliente no dejó un comentario.Sharon B.
Fast drop off. Did not even have to leave my vehicle.HENRY B.
Make sure that All lights are working on rental equipment.TONY K.
Need more than one person at counter while hooking me up left 3 standing waiting for service .DAVID B.
I believe the young man's name was Danny, he was very helpful and laid back, and made my experience hassle-free and less stressful than I anticipated. ¡Gracias!HANNA G.
At the Colerain Ave. location, Nathan was very helpful and courteous. I didn't get the other gentleman's name but he was very helpful as well. Good team you have working there!JASON S.
The manager was nice and helpfulANTOINE M.
The young man was very polite and super nice..Thank you...VICTORIA B.
El cliente no dejó un comentario.JAMES C.
Easy check in & gone in a few minutes No paperwork.Dan H.
El cliente no dejó un comentario.CHARLES C.
El cliente no dejó un comentario.JEFFREY C.
El cliente no dejó un comentario.AARON D.
Very good But I rented your storage for 3 months an moved out after I paid for that month around the third of the month I ask can I get some money back since I was out of there that first week and the people said no I think that if you don't have your furniture in stores that whole mouth then you should reimburse people because you all make a lot of money off of your clients and that would be only fair and would get more service if you reimburse them if they didn't use the whole month storage but other than that you have very good service thank you God bless you all PJEROME S.
El cliente no dejó un comentario.BRANDON C.
U Haul team displayed Outstanding Customer Service!!LUVETTA B.
El cliente no dejó un comentario.LESTER T.
El cliente no dejó un comentario.SHERIFF A.
Keep up the good work.ExcellentWILLIAM M.
Don't over bookDAVID N.
Guys in office very helpfulThomas H. | Overall Experience
El cliente no dejó un comentario.jennifer B.
Be sure equipment is operational prior to renting.BARBARA K.
El cliente no dejó un comentario.DARIE A.
The gate tf the bed malfunctioned. It stuck on the top of the trailer and took some time to get it to finally close. While on the way back to my house, one of the safety chains, attached by the UHAUL attendant became disconnected. It bounced up and shattered my rear window. When I spoke to the insurance company (policy bought at the time of rental through UHAUL), I was told there was no way the window was shattered by the chain and only the trailer and contents were covered. Why purchase a supplemental policy then?WILLIAM N.
El cliente no dejó un comentario.ROBERT B.
Enjoy this locationsnd use them almost exclusively!ADAM S.
El cliente no dejó un comentario.Barb F.
Van was rented until 6 PM on a Sunday. This location closed at 5PM on that date Feb 28, 2021. Representative told me to drop off the Keys if I would be back after 5PM that day. He did not mention anything about an additional $20 "Servicing Fee" for dropping off the keys then at a slot described by him. Contract and paperwork were sent the next day to me when that U Haul had regular hours. The additional unnecesarry fee is not warranted and I would like it refunded back.DAVID A.
great hours to pick up and drop off, trailer was niceTOBY S.
Dont charge for miles that I didnt driveRACHAEL W.
El cliente no dejó un comentario.DENEEN F.
The truck I got was not stable at all. the truck kept moving from side to side, and i felt like i was dancing on the way. you guys need to make sure sure your cars are well maintained before giving it to customers.Chiamaka O.
El cliente no dejó un comentario.Jackie C.
After renting the U-Haul truck and loaded the truck with my belongings from a storage unit I had rented from this location as well, when I proceeded to leave the security gate didn't work as I was locked in there property behind the security gate for over an hour. I had to disassemble the chain driven link to make it manually functional. The way they have their system set up is ignorant and completely unacceptable.Natasha H.
Dillon was very helpful and everyone there was fast to get me a truck and to expedite paperwork when returned. No complaints or suggestions.terry E.
This young man was very patience, and upfront and direct with of course, a good attitude meeting my 'needs' on my request. His action speaks louder than words...you certainly put a good hard working individual in your location in Colerain Ave. Colerain township area.MAVI O.
El cliente no dejó un comentario.SHAUNA N.
El cliente no dejó un comentario.DUSTIN H.
El cliente no dejó un comentario.ANGELA S.
John and Shane were both very professional and helpful! The space looked great - Thank You!MICHAEL B. | First Impressions
I will admit I was really mad when I got the truck and it was on E along with the computer problems they had when the online part wouldn't work for me. But over all it was ok just the gas part that really got meJoshua M.
All good.PHILLIP H.
Unit did leak onto my furniture, other than that. Would recommend to anybodyThomas B. | Overall Experience
My rep was great in customer service and very accomodating for all the online mistakes made. Very professional.Kerry S.
Always pleased with the personnel at this location.AARON H.
Very friendly, professional and knowledgeable manager and support staff. I ended up renting a truck for extended days and they made it easy. Then moved back out after renting one way equipment. Losing my father-in-law came with many unplanned situations... the staff made this part seamless. ¡Gracias!Jebediah R. | Overall Experience
The staff are awesome, customer service is off the charts, they smiles and greeted me with love, keep up the good work.tracey j. | Overall Experience
Thank You for everything I had A smooth move from Rochester N.H to Cincinnati.Ohio an the prices were good An a 30day free Storage God Bless YallPatricia S. | Overall Experience
El cliente no dejó un comentario.kinesha c. | Overall Experience
John McNally was extremely helpfulKory P. | First Impressions
El cliente no dejó un comentario.RODNEY G. | Overall Experience
The person who helped me did a great job thank youJordan B. | First Impressions
El cliente no dejó un comentario.Nina E. | Overall Experience
El cliente no dejó un comentario.Derrick C. | First Impressions
Poor customer serviceoumar N. | First Impressions
I could not believe the unit I had reserved was not available when I arrived after a 12 hour drive. Apparently the booking system and the reservation system do not connect therefore my unit was given away as it showed as available the day before I arrived.The young men working at 6pm had no clue what to do Extremely frustrating Yes accommodations were made the next day but not enough to overcome frustrations of previous dayBeth B. | First Impressions
Other than down forgetting to check me out the day that I told them to check me out and almost charging me $15 late fee it was a pretty good placeDominique S. | Overall Experience
We made a reservation with the general manager a week prior to needing a particular sized truck and was promised our most satisfaction. Sadly, promised satisfaction was not close to being MET. We had to switch our hours and got a smaller truck than we were promised. THIS MADE AN INCONVIENCE ON ALL OF US. WE HAD TO EVEN PAY EXTRA THAN WE WERE SUPPOSE TO BECAUSE OF THE INCONVENIENCE OF CUSTOMER SERVICE. I HIGHLY DON'T RECOMMEND ANYONE TO USE THE COLERAIN LOCATION. VERY DISGUSTED WITH OUR TIME SPENT WITH THESE PEOPLE AND THEIR SO CALLED COMPANY.vincient a. | Overall Experience
This storage facility might as well not have a roof on it for the amount of water that came in and ruined almost everything in it, in the 2 months I rented it.Casey T. | Overall Experience
El cliente no dejó un comentario.Gary M. | First Impressions
El cliente no dejó un comentario.sheri B. | First Impressions
First time ever that we used storage. There were no issues. Facility was clean and they make sure you leave it the way it was when you rented it. They take care of their customers.Beverly H. | Overall Experience
John was great and very professional. The only thing that took a while was returning the truck early. I had a little trouble logging in to the return screen.DEBBIE K. | First Impressions
Graciasfelicia s. | Overall Experience
I had great service both on Colerain Ave and in Lancaster where I picked up the truck.Lars C. | First Impressions
This was THE WORST experience. Many many many complaints cant put it all into words with characters limited! Would NOT suggest this place!!!!!! Needless to say we arent happy!Courtney S. | Overall Experience
Great facilitytorrie s. | Overall Experience
It all worked out very well for us! I wish they were move flexible with being able to dump things in the dumpsterLatorria G. | Overall Experience
Great Service!!!!LINNALE W. | First Impressions
The service was great!bridjanna m. | Overall Experience
The only problem the door to our unit broke and it want fixed until we moved out. But the staff was awesome and helpful. Customer service over the phone was good as well.Greg G. | Overall Experience
The facility Was convenient when you're able to rent a truck and rent a storage room at the same time nice.phillip m. | Overall Experience
Always good service at this locationPatricia M. | Overall Experience
Prompt, courteous, knowledgeable staff.julie w. | First Impressions
Computers in office were very slow, there was always a line to have to wait for a workerNICOLE w. | Overall Experience
N/abridjanna m. | First Impressions
Storage facility right where we dropped off the UHaul truck, very convenient! Everything felt safe and clean.Ken B. | Overall Experience
Horrible experience. Will never use U-Haul again.Carole R. | Overall Experience
Very helpful!CHRIS C. | Overall Experience
The lady that delivered/picked up our U-Boxes was outstanding. I believe her name was Tina. She deserves a Team Award for her coordination of delivery/pick of our boxes ahead of schedule!!Joe M. | Overall Experience
They were very helpful and friendly!torrie s. | First Impressions
We really appreciate the help current U-Haul staff gave us in resolving a missing check problem in October and in refunding a month's rent we prepaid but did not use.MICHAEL B. | Overall Experience
Cpatty s. | Overall Experience
Customer service is always greatPatricia M. | First Impressions
They did great!! I would definitely recommend this storage place to everyone i know that needs one!!! Thank you so much!!!Daniel D. | First Impressions
Very professional service.Linda L. | Overall Experience
Seems like a lot of confusion with getting your order to and from my home.Angela M. | Overall Experience
Poor communication. Never received what I ordered but was still charged. Poor service. Was charged a monthly rate for something I never took possession of. Really poor experience.Benjamin K. | Overall Experience
I had the moving boxes and my experience was horrible. My boxes were delayed due to the were not delivered at the same time. I was charged for your mistakes. I would never recommend your company.Kimberly H. | Overall Experience
It is impossible to contact anyone from this location or get a call backMICHAELE B. | Overall Experience
Was a good experiencemohamed o. | Overall Experience
I would use uhaul next time for storageMaribel G. | Overall Experience
Excellent service.Karla M. | Overall Experience
I had a view items that were damp from my Unit as well as a rodent appeared to have gotten to my couch. Please be aware of Unit 308.Spencer B. | Overall Experience
Ubox delivery was delayed than committed time. Had to followup multiple times to know where the boxes were, as no one was really able to confirm the status. Apart from delivery, everything was good.VENKATA K V. | Overall Experience
Prompt delivery and pick up of equipment and easy to work with.Crystal N. | Overall Experience
I set this up over the phone so I thought the day I sent a truck with stuff to go to the storage unit and went they got there they couldn't get in I had to leave work and go all the way the for paperdebra m. | Reservación
After this experience with Uhaul - I WILL NEVER use U-haul for ANYTHING AGAIN. The manager never returns calls and there is zero accountability.Tiffany L. | Overall Experience
Very pleasedanthony c. | Reservación
Ubox service was absolutely atrocious. I would not recommend it to anyone. The boxes were shipped a week late. I was charged for extra empty boxes. The computer information was entirely wrong.mary L. | Overall Experience
My boxes ended up wet/moist and the contents inside were mildew. There was always broken glass by my storage unit. It always seemed there were never enough workers because there was always a line.trisha h. | Overall Experience
Extremely long wait times to check out trucks and check back in.tiffany V. | Overall Experience
Tina so nice and helpful I would recommend her to friends and family thank you for helping me during an emergency Kay Shortkay s. | Overall Experience
I wanted to access my unit about dusk and after regular hours, and could not.THOMAS K. | Overall Experience
The facility in Jacksonville on University Boulevard was a terrible experience as I had to return boxes from my Internet order and no one there knew how to take care of me in regards to the transactiogregory g. | Overall Experience
the particular space I was assigned was not conducive for boat storage. It was very difficult to maneuver the boat into the space provided. I was told this was the only spot available.Michael B. | Overall Experience
I only used the Uhalul box service delivered through this location. I had gone to the Reading Road location for questions and reserved thru them.ROXANNE S. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!