Comentarios del cliente para U-Haul Moving & Storage of Northgate

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Northgate

Grado total:

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Steven S.
Grado:

I filled out the request for a trailer online and declined the insurance but your people charged me for it anyway. This is the second time this has happened. i was able to have them redo it without the insurance charge; however, this is not ethical.

Susan W.
Grado:

El cliente no dejó un comentario.

Anikka T.
Grado:

El cliente no dejó un comentario.

tina B.
Grado:

El cliente no dejó un comentario.

Thomas S.
Grado:

El cliente no dejó un comentario.

Mason M.
Grado:

Quicker service

Farese G.
Grado:

More parking spaces for renters

Donald J.
Grado:

El cliente no dejó un comentario.

Dave M.
Grado:

Everyone is on business mode today which is fine, you have an excellent team. Going out of your way with a thank you, a smile, and kind words will go a long way.

Joseph M.
Grado:

The floor of the trailer was a bit wavy and moved with each step, but supported weight just fine. Probably just due to age of trailer. Otherwise functional and no other issues

david K.
Grado:

Nothing service was great at the Colerain location

Tamara B.
Grado:

El cliente no dejó un comentario.

Doug M.
Grado:

El cliente no dejó un comentario.

Richard S.
Grado:

N/a

David M.
Grado:

Long line to check in. Simply did everything online which was fine

mark L.
Grado:

nothing I can think of!

Beverly H. | Overall Experience |
Grado:

First time ever that we used storage. There were no issues. Facility was clean and they make sure you leave it the way it was when you rented it. They take care of their customers.

Terry F.
Grado:

On line reservation program was a disaster. After nearly an HOUR of trying and continually being kicked out of the system I physically went to the store and did it in person. THAT only took about 5 minutes.

Ronald R.
Grado:

El cliente no dejó un comentario.

Edith J.
Grado:

Read your contract because they trick you when you bring the truck back before time when they're closed you have to take pictures of the inside speedometer to Miles whatever but check out your contract before you rent from them because of the total rip-off $20 extra if you already drop the keys off and didn't follow the procedures on line which you shouldn't have to even go online for nothing like that but you do so don't turn your truck in until you've gone online or read your contract it's a rip-off very dissatisfied

Donald B.
Grado:

The truck half way through our trip the check engine light came on along with the auto transport the driver side strap came off and wouldn’t stay strapped down

Tim D.
Grado:

El cliente no dejó un comentario.

drehs L.
Grado:

It was an all around good experience. I will use again when needed.

mark T.
Grado:

El cliente no dejó un comentario.

thomas D.
Grado:

El cliente no dejó un comentario.

Gregory T.
Grado:

El cliente no dejó un comentario.

Larry M.
Grado:

El cliente no dejó un comentario.

Erica S.
Grado:

El cliente no dejó un comentario.

Richard S.
Grado:

They charged my card 134.50 and my bill shows 71.50 for my bill so will my card charge be changed

Danny J.
Grado:

El cliente no dejó un comentario.

LINDA R.
Grado:

Problems with credit card machine/ computer, Took extra time while having to try 3 times submitting info and waiting for it to work. Added about 15 min wait. Staff reported it has been problem.

Jordan C.
Grado:

I waited for a bit to get my key to the U-Haul even though I checked in online. Other then that, it was a great experience

sarah S.
Grado:

El cliente no dejó un comentario.

mark T.
Grado:

El cliente no dejó un comentario.

carol G.
Grado:

Awesome facility!

jeffrey P.
Grado:

El cliente no dejó un comentario.

Lachan R.
Grado:

Nothing

frank L.
Grado:

I will see when I get my bill.

Julius G.
Grado:

El cliente no dejó un comentario.

Brittany G.
Grado:

El cliente no dejó un comentario.

Deborah M.
Grado:

To long of a wait to pick up truck.

mark T.
Grado:

El cliente no dejó un comentario.

Rochell B.
Grado:

El cliente no dejó un comentario.

Michael W.
Grado:

El cliente no dejó un comentario.

Bethany C.
Grado:

El cliente no dejó un comentario.

Greg A.
Grado:

El cliente no dejó un comentario.

Teia R.
Grado:

El cliente no dejó un comentario.

Marnesha S.
Grado:

El cliente no dejó un comentario.

Henry C.
Grado:

Keep up the good work

JaMarcus H.
Grado:

El cliente no dejó un comentario.

roy H.
Grado:

I was completely satisfied. Good Job!

John H.
Grado:

Vehicle was clean but it smelled like smoke

KENNETH W.
Grado:

El cliente no dejó un comentario.

Danny J.
Grado:

El cliente no dejó un comentario.

Marybeth W.
Grado:

El cliente no dejó un comentario.

Pete G.
Grado:

El cliente no dejó un comentario.

Michael T.
Grado:

I only needed the truck for a local move. There were 3 trucks on the lot the size I needed but was told these were only one way rentals. This makes no sense why they could not rent one of these trucks to me for the same rate. Also I dropped the truck off the same day after hours. I logged into the website to return the truck in the system, but was still charged the $20 after hours check in fee. Also this fee does not make any sense to me. How much more work is it ti check the truck in whether I am physically there or not. I would think it would be better since the employees could check the trucks back in at there pace depending on how many people are waiting in line to rent a truck.

STEVEN I.
Grado:

El cliente no dejó un comentario.

Jeff H.
Grado:

El cliente no dejó un comentario.

christopher S.
Grado:

$600 to rent a small 6x12 trailer for a week, completely unacceptable. I could of had movers move my items cheaper than what it cost to rent this trailer. Also, next time if you’re going to charge someone $600 for a trailer, at least give them one with trailer brakes and not just emergency breaks. It wasn’t the safest drive with the trailer through the mountains because there was no trailer brakes on the trailer. I’ve heard from people that renting a truck would of been way less than what I rented the trailer for, I was never explained why it cost $600, I was never told that because I was traveling to Idaho that, that might be the case. I have no clue and had no clue that renting a simple Uhaul trailer for a week would cost more than what it costs to rent a car for a week. I also didn’t appreciate that the trailer didn’t have a wheel jack so that I could jack the trailer up to connect to my truck after we put my mother’s stuff inside it. I had to go buy a $150 jack to lift the trailer up so I could attach it to my hitch on my truck. Not worth $600 at all for what I got. For the safety and inconvenience of the rest of the population, please don’t screw over someone else like what happened to me. It could cost someone their life to give them a 6 foot by 12 foot trailer with no trailer brakes. I hope this is taken seriously and is considered for the next person to utilize your service.

Julie O.
Grado:

Website changed my truck to 15 instead of 17. I didn't realize it until I went back and looked at my confirmation email after I had the truck. Totally ruined the 24 mile move, as two trips were required.

Katharine T.
Grado:

El cliente no dejó un comentario.

JACK H.
Grado:

Everything went smooth from start to finish. The guys working there are great. Very customer orientated. I will definitely return to this location for future needs.

Hinton B.
Grado:

Service excellent at thos location tha staff there on the ball . did everything tp make me keep using them.

Carla B.
Grado:

Let me know that if I get mud o. The Floormats I will be charged a $50.00cleNing fee. I won't be back.

Ruth W.
Grado:

El cliente no dejó un comentario.

KENNETH K.
Grado:

El cliente no dejó un comentario.

ROBIN W.
Grado:

El cliente no dejó un comentario.

Matthew T.
Grado:

El cliente no dejó un comentario.

Jason C.
Grado:

El cliente no dejó un comentario.

Richard S.
Grado:

El cliente no dejó un comentario.

Joseph B.
Grado:

El cliente no dejó un comentario.

Ernest Y.
Grado:

El cliente no dejó un comentario.

Khadija M.
Grado:

When returning equipment after the location has. Closed and they have an issue with the payment part to not pay until issue has been resolved especially if u had used your card to pay for the equipment. I'm unsure with cash payments. My issue was eventually tooken care of which I did appreciate. Everything went smooth and was explai8to me properly for me to understand. Thank you.

TYLER K.
Grado:

Truck badly needed maintenance. Customer service was fantastic.

Brian T.
Grado:

Stop making me drive 16 miles out of the way to pick up a truck when there was a location less than a mile away from the location from which we were moving.

Amy W.
Grado:

El cliente no dejó un comentario.

Phillip H.
Grado:

Jason did great, great experience.

Justin K.
Grado:

Keep up the good work.

DEBBIE K. | First Impressions |
Grado:

John was great and very professional. The only thing that took a while was returning the truck early. I had a little trouble logging in to the return screen.

Kimberly S.
Grado:

El cliente no dejó un comentario.

Marc M.
Grado:

El cliente no dejó un comentario.

Jason S.
Grado:

Online reservation and early check in were easy.

Brian S.
Grado:

Wouldn't change anything they were very professional and awesome. That's why i always come to haul. Thank you

Michael W.
Grado:

Check to make sure the trailer has a license plate on it before you rent it out. Mine did not have a plate on it.

jarrod R.
Grado:

Gary Smith was great.

Tricia P.
Grado:

El cliente no dejó un comentario.

Beverly H.
Grado:

Again the customer service was wonderful.

Jasmine B.
Grado:

The truck needed some maintenance. It was driving slowly and there was no dolly on the back up the truck which made my move alot harder. I'm definitely calling corporate on them.

marvin N.
Grado:

El cliente no dejó un comentario.

DAN P.
Grado:

El cliente no dejó un comentario.

Karen B.
Grado:

El cliente no dejó un comentario.

angela M.
Grado:

N/A

Simon C.
Grado:

El cliente no dejó un comentario.

Mark H.
Grado:

El cliente no dejó un comentario.

Jessica P.
Grado:

El cliente no dejó un comentario.

Richard C.
Grado:

Have more accurate readings on your computer on millage and gas in tanks on your vehicles. The extra dollar fee for the environment is a bit of gouging I personally think.

Micah W.
Grado:

Door didn’t work got to my location before I realized and had to go all the way back. They figured out the issue and said they would deduct mileage when I returned truck the manager was extremely rude with me and accused me and argued with me about putting in gas until I felt obligated to show my receipt I would not recommend anyone to go to uhaul colerain.

Steven D.
Grado:

El cliente no dejó un comentario.

Cheryl F.
Grado:

El cliente no dejó un comentario.

Martha L.
Grado:

El cliente no dejó un comentario.

Kevin L.
Grado:

Your call center is horrible. The Colerain location staff was excellent. The last three reservations I have made the call center has messed them up. It’s as if they tell you whatever you want to hear and then never relay the message to the pick up location. Truck was great and your prices are fair. Your service and product would be excellent if you could trust the people at the call center to be honest and better organized.

felicia s. | Overall Experience |
Grado:

Thanks

Lars C. | First Impressions |
Grado:

I had great service both on Colerain Ave and in Lancaster where I picked up the truck.

Courtney S. | Overall Experience |
Grado:

This was THE WORST experience. Many many many complaints cant put it all into words with characters limited! Would NOT suggest this place!!!!!! Needless to say we arent happy!

torrie s. | Overall Experience |
Grado:

Great facility

Latorria G. | Overall Experience |
Grado:

It all worked out very well for us! I wish they were move flexible with being able to dump things in the dumpster

LINNALE W. | First Impressions |
Grado:

Great Service!!!!

bridjanna m. | Overall Experience |
Grado:

The service was great!

Greg G. | Overall Experience |
Grado:

The only problem the door to our unit broke and it want fixed until we moved out. But the staff was awesome and helpful. Customer service over the phone was good as well.

phillip m. | Overall Experience |
Grado:

The facility Was convenient when you're able to rent a truck and rent a storage room at the same time nice.

Patricia M. | Overall Experience |
Grado:

Always good service at this location

julie w. | First Impressions |
Grado:

Prompt, courteous, knowledgeable staff.

NICOLE w. | Overall Experience |
Grado:

Computers in office were very slow, there was always a line to have to wait for a worker

bridjanna m. | First Impressions |
Grado:

N/a

Ken B. | Overall Experience |
Grado:

Storage facility right where we dropped off the UHaul truck, very convenient! Everything felt safe and clean.

Carole R. | Overall Experience |
Grado:

Horrible experience. Will never use U-Haul again.

CHRIS C. | Overall Experience |
Grado:

Very helpful!

Joe M. | Overall Experience |
Grado:

The lady that delivered/picked up our U-Boxes was outstanding. I believe her name was Tina. She deserves a Team Award for her coordination of delivery/pick of our boxes ahead of schedule!!

torrie s. | First Impressions |
Grado:

They were very helpful and friendly!

MICHAEL B. | Overall Experience |
Grado:

We really appreciate the help current U-Haul staff gave us in resolving a missing check problem in October and in refunding a month's rent we prepaid but did not use.

patty s. | Overall Experience |
Grado:

C

Patricia M. | First Impressions |
Grado:

Customer service is always great

Daniel D. | First Impressions |
Grado:

They did great!! I would definitely recommend this storage place to everyone i know that needs one!!! Thank you so much!!!

Linda L. | Overall Experience |
Grado:

Very professional service.

Angela M. | Overall Experience |
Grado:

Seems like a lot of confusion with getting your order to and from my home.

Benjamin K. | Overall Experience |
Grado:

Poor communication. Never received what I ordered but was still charged. Poor service. Was charged a monthly rate for something I never took possession of. Really poor experience.

Kimberly H. | Overall Experience |
Grado:

I had the moving boxes and my experience was horrible. My boxes were delayed due to the were not delivered at the same time. I was charged for your mistakes. I would never recommend your company.

MICHAELE B. | Overall Experience |
Grado:

It is impossible to contact anyone from this location or get a call back

mohamed o. | Overall Experience |
Grado:

Was a good experience

Maribel G. | Overall Experience |
Grado:

I would use uhaul next time for storage

Karla M. | Overall Experience |
Grado:

Excellent service.

Spencer B. | Overall Experience |
Grado:

I had a view items that were damp from my Unit as well as a rodent appeared to have gotten to my couch. Please be aware of Unit 308.

VENKATA K V. | Overall Experience |
Grado:

Ubox delivery was delayed than committed time. Had to followup multiple times to know where the boxes were, as no one was really able to confirm the status. Apart from delivery, everything was good.

Crystal N. | Overall Experience |
Grado:

Prompt delivery and pick up of equipment and easy to work with.

debra m. | Reservación |
Grado:

I set this up over the phone so I thought the day I sent a truck with stuff to go to the storage unit and went they got there they couldn't get in I had to leave work and go all the way the for paper

Tiffany L. | Overall Experience |
Grado:

After this experience with Uhaul - I WILL NEVER use U-haul for ANYTHING AGAIN. The manager never returns calls and there is zero accountability.

anthony c. | Reservación |
Grado:

Very pleased

mary L. | Overall Experience |
Grado:

Ubox service was absolutely atrocious. I would not recommend it to anyone. The boxes were shipped a week late. I was charged for extra empty boxes. The computer information was entirely wrong.

trisha h. | Overall Experience |
Grado:

My boxes ended up wet/moist and the contents inside were mildew. There was always broken glass by my storage unit. It always seemed there were never enough workers because there was always a line.

tiffany V. | Overall Experience |
Grado:

Extremely long wait times to check out trucks and check back in.

kay s. | Overall Experience |
Grado:

Tina so nice and helpful I would recommend her to friends and family thank you for helping me during an emergency Kay Short

THOMAS K. | Overall Experience |
Grado:

I wanted to access my unit about dusk and after regular hours, and could not.

gregory g. | Overall Experience |
Grado:

The facility in Jacksonville on University Boulevard was a terrible experience as I had to return boxes from my Internet order and no one there knew how to take care of me in regards to the transactio

Michael B. | Overall Experience |
Grado:

the particular space I was assigned was not conducive for boat storage. It was very difficult to maneuver the boat into the space provided. I was told this was the only spot available.

ROXANNE S. | Overall Experience |
Grado:

I only used the Uhalul box service delivered through this location. I had gone to the Reading Road location for questions and reserved thru them.

No reviews have been submitted for this location.

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