Customer Reviews for U-Haul Moving & Storage of Northeast Columbus

4,370 comentarios

1314 E 5th Ave   Columbus, OH 43219
(@ 5th & Joyce)

(614) 478-6626

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(614) 478-6626

1314 E 5th Ave
Columbus, OH 43219
(@ 5th & Joyce)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Darrell B. 
Rating:
4.0

Customer did not leave a comment.

Alexander M. 
Rating:
4.0

Customer did not leave a comment.

Creron G. 
Rating:
4.0

Customer did not leave a comment.

Darren A. 
Rating:
3.0

Customer did not leave a comment.

Diontae F. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Brianna S. 
Rating:
2.0

Customer did not leave a comment.

Charae G. 
Rating:
4.0

Very satisfied.

NANCY C. 
Rating:
3.0

We were unable to complete self-check in to pick up our rental truck, and we had to wait until the store opened to be able to pick up. The after hours phone service was unable to help with the check in process over the phone. We had scheduled and hired movers to assist us with loading based on our allotted pick up time. With the self-check in server down, this put us behind schedule and risk of paying for extra hour fees for our hired moving help.

Myriah A. 
Rating:
5.0

Customer did not leave a comment.

Megan O. 
Rating:
4.0

Customer service was great!

Brandy S. 
Rating:
5.0

Customer did not leave a comment.

Ametrious M. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

What a joy to see people that really like to work. They were amazing and friendly!!

Laurie T. 
Rating:
3.0

Customer did not leave a comment.

Janice P. 
Rating:
4.0

Customer did not leave a comment.

DEIRDRE C. 
Rating:
4.0

There were some remnants of food and drink in the center console and floor area of the cab.

Mark D. 
Rating:
4.0

Customer did not leave a comment.

Janine R. 
Rating:
5.0

Customer did not leave a comment.

Gerri B. 
Rating:
1.0

Clean the mud out of the vehicles.

brad N. 
Rating:
5.0

Customer did not leave a comment.

Valerie F. 
Rating:
5.0

The gentlemen who were at the front desk were helpful and kind. Greatly appreciated I will be back ~Dr. G

GAREY L. 
Rating:
5.0

Customer did not leave a comment.

Tracey M. 
Rating:
4.0

Customer did not leave a comment.

pamela B. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
4.0

I realize this location is short staffed. Even though I had a reservation, it took much longer to pick up the equipment than expected. The lady and young man who had just started working there, were very helpful. It took numerous calls over two days to receive confirmation that the trailer was indeed returned at the proper time. Again, this was due to lack of staff. Overall, the trailer was exactly what we needed, was in excellent condition, and served its purpose. This location has a great selection of equipment, but just needs more help and management.

Janelle H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

larry H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

The process to return vehicles/equipment overnight is quite arduous and hard to navigate. I was told to sign up on the app to return early overnight. However, the app could not sync my reservation and my account. If I had not remembered that there was a link in my reservation email that had steps to return the vehicle, I would have had to add more miles to my rental by driving all the way home and back to the location in the morning.

Latoyia M. 
Rating:
4.0

Everything went well. But, they had a full line when I checked out so I accepted an email receipt. The receipt should not have had a $7.88 refueling charge. The gas station is only 1/2 mile away and I put the gas level back to the same spot. There should be no charge!! Thanks Dan Lightfoot

DAN L. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

I was give a truck with 99,XXX miles to make a one way trip from Ohio to Maryland. Each time I had to stop and re-start the truck, it was harder and harder to turn over. Due to the fear of it not starting, I skipped making stops which created un-needed stress and anxiety.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn R. 
Rating:
4.0

Customer did not leave a comment.

Calvin K. 
Rating:
2.0

No where to drop the keys , building alarm went off

Jacob R. 
Rating:
4.0

Customer did not leave a comment.

julialien W. 
Rating:
4.0

Customer did not leave a comment.

Nathan G. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
5.0

It smelled like cigarette smoke

Quinn C. 
Rating:
5.0

Customer did not leave a comment.

Michele L. 
Rating:
5.0

Opening Front desk associate (tats on hand) was very helpful, informed and upstanding with the check in and check out process. He was about to multi task helping me and his coworker at the same time flawlessly and efficiently. He for sure made my move a lot easier and stress free with the quality of service he's provided me.

Olivia S. 
Rating:
5.0

Good

Edgar A. 
Rating:
3.0

I reserved a van online and submitted credit card info and everything they needed. When I picked up the van, I was asked to vocally give my credit card info to the agent behind a acrylic shield. I said I had already gave that info online and he said he didn't have access to it. This practice is very unsettling and lacks privacy. For that reason, I'll rent elsewhere.

Thomas B. 
Rating:
5.0

Staff at this location was very friendly and helpful,

David A. 
Rating:
4.0

Customer did not leave a comment.

Scott B. 
Rating:
3.0

No comment .

joe M. 
Rating:
1.0

The location was advertised as 24hr return location but there was no key drop box. I spent 45 min going around looking for it and then another 30 min to talk to a U-haul representative on the phone, who finally told me to leave the key under the driver seat and lock the door. The day after they call me from this location asking why I left the key inside. Very disappointing return. Also (not related to this location), the U-haul app does not work when I tried to upload the pictures. The browser version worked but the Android app doesn't...please fix!

marco B. 
Rating:
5.0

Customer did not leave a comment.

Millicent K. 
Rating:
4.0

Customer did not leave a comment.

REBECCA D. 
Rating:
5.0

Customer did not leave a comment.

GAREY L. 
Rating:
1.0

Person working the desk was rude and told us that we did not have a reservation and they didn't have any vehicles on the lot. Told us to find corporates number and called the next customer up. After calling customer service, they needed to talk to the worker. Magically they had our rental on the lot. Desk worker kept glaring angrily and making it an uncomfortable situation. Upon returning the Uhaul the desk worker just told us to "park it". There was a long line of trucks in the return section. Never using this location before we didn't know where to put it except where the signs told us too. Well we ended up parking on the sidewalk where we return it. Overall the Uhaul ran perfect and same with the car dolly. Poor customer service but great vehicles.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Dilan G. 
Rating:
4.0

Customer did not leave a comment.

Tamara F. 
Rating:
5.0

Staff was courteous and drop off went well.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

antoinette s.  |  First Impressions 
Rating:
5.0

Staff were friendly, knowledgeable and down to earth. No surprise extra charges or concerns. Very efficient.

Martin K. 
Rating:
3.0

The truck had things and scratches all over it did not have the sticker on it. It was so bad that I almost refused to take the truck because I didn't want to get stuck with any charges. The back had not been swept out and had styrofoam and all kinds of other debris all over the back. The check engine light was on with the vehicle the whole time.

William W. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
4.0

Customer did not leave a comment.

Tyleeshia F.  |  First Impressions 
Rating:
5.0

👏🏾👏🏾💯💯💪🏾💪🏾 keep up the excellent service 🙏🏾🙏🏾

Bill A.  |  Overall Experience 
Rating:
5.0

Clean , upbeat. Knowledgeable. And the service was awesome while I did paperwork. They pulled the uhaul around and it was spotless

Virginia S. 
Rating:
5.0

No issues experienced. Check in and out was quick and easy with online application. Staff was professional, knowledgeable.

John B. 
Rating:
4.0

Customer did not leave a comment.

Nakisha H. 
Rating:
5.0

Very helpful staff

Ann R. 
Rating:
5.0

Customer did not leave a comment.

roseann S. 
Rating:
3.0

Mainly applying to uhaul as a whole. This was my worst rental experience I've ever had. But it was not entirely the fault of the location. The 24/7 pickup didn't work, then the mobile return wouldn't work and customer service is an absolute joke. The person I dealt with at this location was wonderful, he gets an A+.

Samantha C. 
Rating:
5.0

Customer did not leave a comment.

Virginia W. 
Rating:
3.0

The equipment was not well kept or maintained at all. If it was not a last minute emergency I would not have accepted it. I used gloves to drive the vehicle and had to shower soon as I got home. I had to clean it just to be able to drive it in the beginning to feel ok about it. I was not happy about it at all.

Crystal B. 
Rating:
2.0

I reserved the truck the night before when i arrived to pick up the truck the heavy overweight manager told me i had to let the truck run(my gas) until the snow melts off the windshield since he had no scrapper nor did he offer a broom or try to remove any of the snow and ice off the windshield before i got there nor did he bring the truck forward out the yard to inspect with me he left me on my own to go get it clean off the snow and inspect it alone. it was even worse returning the truck since the same manager was nowhere to be found for at least half hour only one guy working he could not fond help nor workers other than himself, the one guy who checked me out was very helpfull.

Anita W. 
Rating:
5.0

Customer did not leave a comment.

Barbara J. 
Rating:
5.0

Customer did not leave a comment.

crystal F. 
Rating:
5.0

Customer did not leave a comment.

Shaun S. 
Rating:
4.0

Customer did not leave a comment.

Nalijah D. 
Rating:
5.0

The service was great!!

Robert R. 
Rating:
4.0

Customer did not leave a comment.

KEITH W.  |  First Impressions 
Rating:
5.0

The guy who helped me was really nice and funny. I was having a bad day and he found a way to make me smile and laugh. I will recommend this uhaul to all of my friends

kamisha T. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH T. 
Rating:
1.0

Customer did not leave a comment.

cynthia H. 
Rating:
5.0

Customer did not leave a comment.

Lakeisha B. 
Rating:
3.0

I checked in online which was quick and easy.

Marliss M. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
3.0

Seemed to be understaffed, so it took awhile to turn in the trailer

Mark B. 
Rating:
5.0

Customer did not leave a comment.

DJIMY F. 
Rating:
4.0

I love this location workers there are always friendly and kind. Thank you

Joyce S. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND R. 
Rating:
3.0

Improve customer service and timeliness at location

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
1.0

This u-haul location is truly terrible. Even the manager was complaining to me about her employees. They marked the gas gauge incorrectly. Nobody was friendly except Anthony. Nobody wore masks. I would never recommend this u-haul.

ABEL K. 
Rating:
4.0

Customer did not leave a comment.

MARK L. 
Rating:
1.0

Statements are not accurate.

LEE S. 
Rating:
5.0

Customer did not leave a comment.

wayne d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE K. 
Rating:
5.0

Customer did not leave a comment.

EDEN N. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

No problems returning the equipment.

DAYNAH M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN A. 
Rating:
3.0

Maybe bad timing. Roof was leaking all over the place. I had done everything to check in online, but the rep didn't seem to be able to use that info effectively. Nice enough people, just took longer than I felt it should since I had done the work up front

MARCUS G. 
Rating:
4.0

Customer did not leave a comment.

lynneaster c.  |  First Impressions 
Rating:
5.0

Staff was efficient & friendly.

DAWN G. 
Rating:
5.0

Customer did not leave a comment.

CIERRA F. 
Rating:
4.0

Customer did not leave a comment.

laura C.  |  Overall Experience 
Rating:
3.0

Cannot actually finish this, my move isn’t until February 14th

Troy Y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LaTonja C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felix C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

L J S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Quasi T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anne v.  |  Overall Experience 
Rating:
4.0

None

davia m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quiana H.  |  Overall Experience 
Rating:
5.0

The staff was courteous kindly and a joy to have me being served thank you U Haul. 5 th Ave Colunbus Ohio 43219

gerald j.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Cedricka W.  |  Overall Experience 
Rating:
5.0

Good customer service i wanted to tip the staff and this is my first time.

Angela J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanteeia H.  |  Overall Experience 
Rating:
5.0

please label buildings to match online map,that would be helpful.

James S.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

TIA T.  |  First Impressions 
Rating:
4.0

Very helpful & friendly staff. Rental unit clean and ready upon arrival with lock included. Feels secure and maintained. Thrown off to see a fair amount broken glass, pills & medication bottles in front of one of the units.

KENDRA D.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

EDWARD J.  |  Overall Experience 
Rating:
3.0

We did not get to use the storage. The unit was a 10x10. We had a 24foot truck completely full. The unit was not big enough.

Debbie M.  |  Overall Experience 
Rating:
5.0

Friendly service.

byron b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Sandra C.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Hegina M.  |  Overall Experience 
Rating:
4.0

The staff has been quite helpful and responsive when I interact with them. There is nothing unique about the facility but it is well maintained and equipped.

DEBORAH B.  |  First Impressions 
Rating:
5.0

Excellent agents at all locations we used. We rented three trucks and one cargo van this August 2021 as we moved two children to college and relocated ourselves to a different city. ALL the rentals went smoothly from check in to check out. Recommend 100%. Our storage unit in Columbus on E. 5th street was very clean, easily accessible, prepared with a lock and key. We did a self check-in and easily proceeded to store our extra household and seasonal items. Had two flatbeds for people to use. Great help!! Thank you! :-)

Gordana S.  |  Online Move In 
Rating:
3.0

First unit had a leaking mess. Given another unit and 1 free month’s rent for the inconvenience, but kept getting charged for the free month as well as messages about being late to pay and threatening lock out for nonpayment. Had to keep going in person to clear up the issue, only to have it happen again each subsequent month.

nate P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James G.  |  Online Move In 
Rating:
2.0

The handle on our unit was bent and we were unable to get in. We had to get assistance from the maintenance people who knew exactly what the issue was.

KIM H.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Lakesha G.  |  Overall Experience 
Rating:
4.0

Insulation of roof ripped, hanging down.

Nathaniel D.  |  First Impressions 
Rating:
4.0

The main gate was broken/open the entire 1hr plus we were unloading our truck. This unit was selected because it corresponded to the location I requested as drop off. That was subsequently changed and I returned the truck to a different location. While the storage unit location worked out the rest of the online Uhaul process was awful. These high marks represent the storage unit only.

DAVID Z.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Donovan J.  |  First Impressions 
Rating:
5.0

Fantastic staff!! You made it so easy! Thank you!

Janet J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angel T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charlotte M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vinzella J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelica W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMMA G.  |  Overall Experience 
Rating:
5.0

I appreciate your help and care

Richard W.  |  Overall Experience 
Rating:
5.0

The only issue I had was with the billing account system. The way it displays your payments/balance is not user-friendly. When looking at the balance column, it shows dollar balances in parenthesis. In any other system, that would mean that there is a credit on your account, but not theirs. That was a bit inconvenient because I had to take the time to try and figure it out and then email my question to the location's GM, Erin. She got back to me VERY quickly and provided a detailed explanation. I was very happy with everything about this facility and its employees though.

Jennifer K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA B.  |  Overall Experience 
Rating:
2.0

The truck was all over the road. It needs an alignment ASAP!!! I was told by a man named Fred that the entire process time would be 7-10 minutes. It took 50 minutes for me to get the truck and storage unit. The staff needs to be thoroughly crossed train... The the unit door would not slide back to open, so I called an employee to help me to get the door open, and by the time he got back to the unit, I had managed to get it open and unload my car... So not good!

Robin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle D.  |  Online Move In 
Rating:
5.0

Thank you for everything

JOSE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnee W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam G.  |  Overall Experience 
Rating:
2.0

Messed up my reservation. Gave us a broken storage container. Did not have a working lock. We felt abandoned and at the mercy of uhaul.

Brendon S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS C.  |  Overall Experience 
Rating:
3.0

The young lady at the desk on Friday morning was extremely rude. I was also billed for an entire month, even though I closed my account after 2 days. (Moved my daughter in to college on yesterday) Please allow partial month billing, or alignment to the university summer schedule.

John T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kendall H.  |  First Impressions 
Rating:
1.0

Your service reps were consistently rude and the storage door was flimsy and always off track.

Augilia S.  |  Overall Experience 
Rating:
5.0

The man working there on 7/20 at 6:15 was so nice and helpful. Only problem is there were no more locks that UHaul requires for their units so I had to use a regular lock. I’d like to hopefully get a safer lock that you guys normally use whenever they are in stock.

Emily W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anne S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph E.  |  Overall Experience 
Rating:
5.0

Very convenient. I really appreciate the carts that are available for use without a charge.

Andrew K.  |  Online Move In 
Rating:
2.0

After being told they would waive the late fees; they never did. No assistance available for those not working due to the covid-9 virus. Staff members frequently give different answers; when presented with a question. I immediately removed my things frim storage.

matina t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carmen H.  |  Overall Experience 
Rating:
2.0

Took 1:15 to get storage unit and I had a reservation.

kathleen g.  |  First Impressions 
Rating:
3.0

They just had employees quit and the store was very busy. This experience was not a smooth as I would have like after traveling. However, Owen was doing everything in his power to assist.

Deena H.  |  First Impressions 
Rating:
5.0

Super friendly staff and quick service.

Julie W.  |  First Impressions 
Rating:
5.0

Great assistance provided

Keith V.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Robert M.  |  First Impressions 
Rating:
5.0

Very convenient.

David D.  |  Overall Experience 
Rating:
5.0

Greg is an outstanding employee!

Madeline N.  |  First Impressions 
Rating:
5.0

Greg was amazing and very helpful!

Madeline N.  |  Overall Experience 
Rating:
2.0

This location was good, the issue I had was they were impossible to reach by phone - I tried for 5 days and kept getting the uhaul main office operators who were for the most part rude and not helpful

Steve N.  |  Overall Experience 
Rating:
5.0

Thank you for being awesome

Michele W.  |  Overall Experience 
Rating:
5.0

This U-Haul location was an operated very professionally, it was well staffed and very efficient. A very different experience relative to the site at which I picked up my truck. Nice job, Tony!

Paul D.  |  First Impressions 
Rating:
5.0

The manager Tony and the staff were very great and nice to me the whole five years my stuff was in the storage

TRENCA J.  |  Overall Experience 
Rating:
5.0

No comment

CHERYL F.  |  Overall Experience 
Rating:
5.0

👍

Andrew A.  |  Overall Experience 
Rating:
4.0

The movers picked up my U-box but reported the above

Sarah B.  |  Overall Experience 
Rating:
2.0

The staff is not honest or helpful. Management was subpar as well.

Tamikka S.  |  Overall Experience 
Rating:
5.0

Tony and his crew were customer oriented and very professional. The best uhaul center I have ever used!

Margaret F.  |  Overall Experience 
Rating:
4.0

N/A

Joseph H.  |  Overall Experience 
Rating:
5.0

My experience with the U-Box was great. The box will hold much more than we thought. The crew at u-Haul was very friendly and helpful. Thanks much!

frank c.  |  Overall Experience 
Rating:
5.0

Staff were great to work with getting set up in a storage unit.

Aaron B.  |  Reservation 
Rating:
4.0

The service was courteous and efficient. It was extremely busy since it was move in time at a big ten college campus but there was still availability and a reasonable wait time in line.

Ann M.  |  Overall Experience 
Rating:
1.0

Upon arrival to the storage facility, we were told there were no units available, despite having made a reservations weeks prior. I was never contacted by email or otherwise to let me know this before

mekaela w.  |  Reservation 
Rating:
1.0

The folks here were very friendly and helpful, but the UHaul computer systems allowed for many persons, including us, to reserve a storage facility when indeed there were none available. We were not

Jeff R.  |  Reservation 
Rating:
1.0

Stood in line 30+ mins waiting on the one guy who was working (the other just sat there watching him) only to be told that even though we had a reservation they had know storage spaces. No help at all

James B.  |  Reservation 
Rating:
1.0

Absolutely terrible experience. Reserved a storage unit back in June, only to go to move-in my stuff and learn the fact that there was no storage units left. I would NOT recommend U-Haul to anyone.

Austin T.  |  Reservation 
Rating:
1.0

Showed up to find out the place was over booked and lost my reservation. Luckily there was one at a farther location and I had to get a smaller unit than origninally reserved.

Shane V.  |  Reservation 
Rating:
1.0

I rented a storage space and even called to confirm 2 weeks ago. When I arrived I was told there we’re no spaces available. The front desk girl told me to go to Morse road - didn’t try to help at all

Melinda N.  |  Reservation 
Rating:
5.0

N/A

Rituparna D.  |  Overall Experience 
Rating:
1.0

WORST CUSTOMER SERVICE OF MY LIFE. NO HELP WITH ANY OF MY ISSUES AND OVERCHARGED ME

Carlin P.  |  Reservation 
Rating:
1.0

I had a confirmed reservation but the manager/owner said there were no units available for me. He sent me to another Uhaul facility but was not very apologetic or helpful. He was a jerk.

CODY K.  |  Reservation 
Rating:
1.0

Never got to use this location. When I arrived to check in, immediately told there was no storage units open. Man did not want to hear I had reservation. Not will to help find something else either

dayna a.  |  Reservation 
Rating:
1.0

You allowed me to make a reservation online for a unit and when I showed up to move in, you gave my unit to someone else and i had to pay double for the ONLY UNIT THAT WAS LEFT you’re trash never agai

Mary T.  |  Reservation 
Rating:
1.0

Made a reservation that didn't exist due to overbooking.

Michael K.  |  Reservation 
Rating:
1.0

Im very upset because i never gotten emals till now and i never receive nothing threw the mail about my storage. I upset yall sold my lil bit of stuff for $5 when it was pictures of my passed away mom

haleema a.  |  Overall Experience 
Rating:
1.0

Rude, drove from Michigan to get my things they didn't care about my belongings getting wet from rain talking about an auction......it wasn't going to be an auction at 7am.....

SIERRA C.  |  Overall Experience 
Rating:
4.0

Our u box reached late from RI and I am still waiting for their call regarding filling complain

nazneen p.  |  Overall Experience 
Rating:
5.0

Best experience ever had with a storage facility. Tony Shaw is beyond professional and does an amazing job running this business. Service by his staff was perfect over the 18 mos, I'm sad to leave!

benjamin l.  |  Overall Experience 
Rating:
5.0

I was pleasantly surprised that after all this time the items in the storage locker remained dry with not a rodent in sight. The staff was always friendly.

PAUL G.  |  Overall Experience 
Rating:
4.0

Very nice facility

Lisa D.  |  Overall Experience 
Rating:
2.0

The manager on site was not easy to communicate with and did not respond to texts or calls on the work cell phone he had listed. Moreover, my son's bike that he held for us was damaged upon pick up.

stephani v.  |  Overall Experience 
Rating:
5.0

Tony was our contact. He was thoughtful, understanding, and caring of our situation. He is as credit to U-Haul.

brittney c.  |  Overall Experience 
No reviews have been submitted for this location.

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