Customer Reviews for U-Haul Moving & Storage of Northeast Columbus

4,135 comentarios

1314 E 5th Ave   Columbus, OH 43219
(@ 5th & Joyce)

(614) 478-6626

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(614) 478-6626

1314 E 5th Ave
Columbus, OH 43219
(@ 5th & Joyce)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

DAVID CHRISTIAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELOIDA S. 
Clasificación:
5.0

The colleague that we interacted with - he helped us at the counter and then out in the yard getting our equipment hooked up - was the source of what is likely the most positive interaction I have ever had with a rental company. He was friendly, positive, helpful and overall created a situation where I was happy. It was far above what I expected, and I appreciate it. If you have the ability to pass along reviews and/or thanks, please pass along my thanks and appreciation.

DAVID Z. 
Clasificación:
5.0

Great customer service, professional and courtesy.

Tina P. 
Clasificación:
5.0

Very professional staff.

MERIT G. 
Clasificación:
4.0

The mileage charge was messed up .

DEBORAH K. 
Clasificación:
1.0

I was charged over for the rental. The manager took an additional 235.16 out of my account and the invoice was to be for 85 dollars

MULEKAH J. 
Clasificación:
5.0

Friendly staff at the Columbus location. However, this has been anything but an easy experience. Will never use Uhaul moving services again. Stuff was lost during the move, which caused delays and caused me to lose my apartment. When I showed up to the location to rent a truck, they did not have that truck and was asked if I would take a smaller truck. With no options and movers showing up I accepted.

Matt F. 
Clasificación:
2.0

Uhaul was in terrible condition. Employees were unprofessional and not helpful, including the manager. They were reluctant to answer questions or look at the vehicle.

Brendton W. 
Clasificación:
3.0

Improve customer service. I came up to the counter and Greg didn't even say anything. He just kept typing on the computer without acknowledging me for 3 minutes while I stood there waiting. I thought it was rude.

CONNIE L. 
Clasificación:
1.0

There was major cosmetic damage that was never noticed by the workers until I about pulled out of the parking lot. Poor customer service. The guy who gave me the keys and paperwork was on a non-work phone call the whole time and I had to repeat myself multiple times.

Andrew O. 
Clasificación:
2.0

El cliente no dejó un comentario.

EDWARD J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMONE I. 
Clasificación:
1.0

Fire the customer service person at this location, and fix your app.

TIMOTHY A. 
Clasificación:
5.0

Everything was perfect. Thank you!

DEREK C. 
Clasificación:
5.0

Moving is always stressful and the staff & manager at this location were so helpful and welcoming! They helped me with online check-in and check-out when it was being finicky and I was even able to get a different truck right on the spot. I would totally recommend this location to anyone in the area!

Samantha F. 
Clasificación:
4.0

Train employees in: ▪︎Phone Etiquette ▪︎Overall Presentation (Attitude, Body Language, Enthusiasm, Uniforms)

LOTOYA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE RENA B. 
Clasificación:
4.0

We rented a couple dozen moving blankets with the truck, but we're not provided any additional information about them. Turns out the needed to be nearly folded in the back of the truck upon return. While we weren't charged for this, it did delay the return process for everyone. Would have been nice to be provided that information from the start.

JENNIFER S. 
Clasificación:
3.0

We did not get to use the storage. The unit was a 10x10. We had a 24foot truck completely full. The unit was not big enough.

Debbie M.  |  Overall Experience 
Clasificación:
1.0

Fire Aaron !!!!

EDWARD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA B. 
Clasificación:
5.0

We rented on a Sunday. I did not get the name of the wonderful lady who took care of us. She is a teacher during the week and works at U-Haul on the weekends. She was FABULOUS and made renting from U-Haul a GREAT experience. We have had really BAD experiences with other U-Haul locations in the past but this lady made everything easy and quick and she was very professional and polite. She needs a raise.

JOHN S. 
Clasificación:
5.0

Friendly service.

byron b.  |  First Impressions 
Clasificación:
1.0

We arrived at this location at 11 for a trailer rental. We made the reservation for the trailer, an appliance dolly and 6 furniture pads. When we got there they told us they didn't have any dollies at all. We asked the guy helping us to call the Morse road location to see if they had any. He guy responded “sure but I doubt they will answer”. My husband stepped away to take a call and when he got back he asked what they said. He told us they didn't answer. I was standing in front of him the whole time and he never called. Didn't even pick up the phone. He gave us another hour for free since we had to run around town now trying to find one. So we got the trailer hooked up and we're pulling out of the parking lot and realized he also didn't give us the furniture pads either. There was a women that working and we asked her for them she grabbed them. We went ahead and asked her to call the Morse road location. She told us no problem and pulled out her phone and called the manger directly. While she was on the phone with them she saw in the store that there was a dolly sitting right there in plain view. She gave that to us but the guy helping us could even be bothered to look. We definitely needed one as we were bring appliances down four flights of stairs. This whole ordeal took about 40 mins and we ended up being late to the delivery we were making. The store could have called us ahead of time and told us this information and we could have worked something out. Instead they wasted our time. I am not happy with this experience or really any one I have had with uhaul. I will not be using this company anymore after this.

MARK N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIJAH S. 
Clasificación:
5.0

Overall good experience

THOMAS M. 
Clasificación:
4.0

None of the equipment (dollies) we're available. They never are here. My truck had a check engine light on. Above average was given for the guy who checked me out upon return. He was outside, ready, knew his stuff, got my receipt sent to my email and even had masks which he let us have because we had to catch a Lyft and you can't ride without one on.

Angela E. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jeffery C. 
Clasificación:
4.0

When I rented the truck for a one way trip from Columbus, OH to NYC, I paid for an additional 100 miles that I knew that I would need for the trip. Upon dropping off the car, I was about 70 miles over the original 650 allotted miles. Instead of the additional 100 miles, that I paid for, being added, I was charged an additional $30 dollars for the overage of miles. Overall, the truck was great and the service was exceptional at both locations.

Abdul-Khaliq A. 
Clasificación:
4.0

El cliente no dejó un comentario.

KELITA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikayla B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT R. 
Clasificación:
5.0

Everything was perfect

TIFFANY F. 
Clasificación:
2.0

Initially reserved a truck at a different location. They didn't have it when I showed up. Sent me to another location. I had reserved furniture padding blankets and a dolly. I received neither. Very disappointed. Will try another truck rental company next time. Will not come back to uhaul. Will not recommend to anyone.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeffrey A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRYL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SARAH B. 
Clasificación:
5.0

Drop off was easy. Convenient. Thank you!

landon H. 
Clasificación:
4.0

It was difficult to start the truck.

MARTHA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

FAUN P. 
Clasificación:
5.0

I believe his name was Keenan. He was awesome!!!

Ashleigh H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMED I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

Staff was very polite, helpful and very nice. Both pick up and return was very easy, quick and a pleasure.

RHONDA C. 
Clasificación:
5.0

ND

Francis Sarkodie B. 
Clasificación:
1.0

They over charge me

INDERJEET S. 
Clasificación:
5.0

Everything was very straight forward and simple.

Mallory C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madison T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meghan F. 
Clasificación:
3.0

El cliente no dejó un comentario.

KIRK C. 
Clasificación:
5.0

Service and Customer service was satisfying

CARRIE R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sandra C.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Hegina M.  |  Overall Experience 
Clasificación:
3.0

We got there a half hour before the scheduled pickup time (I made a reservation online and already had all of my information entered) and it was a good thing we did because we were in line the entire 30 minutes. A cranky old couple behind us only made matters worse. Once another associate was able to help us we were only in the building for about 2 minutes while she pulled up my reservation and then she brought our truck around. ALWAYS MAKE A RESERVATION! I also understand being understaffed (there were only 2 employees in sight the entire time I was there) but an effort should be made for more people to be scheduled during busy times of the year (OSU off-campus move-in weekends).

Alexandria K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla M. 
Clasificación:
4.0

El cliente no dejó un comentario.

William C. 
Clasificación:
3.0

The receipt was not clear - the amount we were charged was more than the total quoted plus our local sales tax. Not significantly more, but $5 or so. I'd think the receipt should show all charges including sales tax so you can see that it all adds up to what you paid.

Greg T. 
Clasificación:
4.0

I was very impressed with the service given, l watched a customer in front of me was tired and very rattled, the gentlemen waiting on her was so patient, it was really impressive to see that type of service with things going on now days. When l returned the Uhaul, l gentlemen was very polite. I will be using this on 5th Ave again.

CHARLEEN R. 
Clasificación:
3.0

Price was not what I was quoted originally. Was quoted $149.00 but charged $227

GARY K. 
Clasificación:
4.0

The staff has been quite helpful and responsive when I interact with them. There is nothing unique about the facility but it is well maintained and equipped.

DEBORAH B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick C. 
Clasificación:
5.0

Great service. Thanks

DARYL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYSHAWN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
3.0

I called to speak to a manager today and she or he did not return my call. I would appreciate if you're manager return my call. Gracias

ANDREA D. 
Clasificación:
5.0

Excellent agents at all locations we used. We rented three trucks and one cargo van this August 2021 as we moved two children to college and relocated ourselves to a different city. ALL the rentals went smoothly from check in to check out. Recommend 100%. Our storage unit in Columbus on E. 5th street was very clean, easily accessible, prepared with a lock and key. We did a self check-in and easily proceeded to store our extra household and seasonal items. Had two flatbeds for people to use. Great help!! Thank you! :-)

Gordana S.  |  Online Move In 
Clasificación:
1.0

Stop trying rip people off tried to charge for extra day and lied on gas in the truck said it was a 1/2 tank was on 1/4 tank. No more service for me I rather go back to whitehall.

Lorraine D. 
Clasificación:
5.0

Nada

PAUL W. 
Clasificación:
2.0

- Mobile pick up wouldn't work so we had to go inside anyway and wait in a long line because only 1 person was working front desk on a busy Sunday - Gas was only at a quarter tank

Rachel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chun Hao T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa L. 
Clasificación:
5.0

Everyone was friendly and very helpful. Checking in was easy and drop-off was a breeze. Shout out to the guys working in 90 degree heat. Angela was outstanding! She took the time to show me everything and answered all of my questions. She went above and beyond.

JAMES W. 
Clasificación:
3.0

First unit had a leaking mess. Given another unit and 1 free month's rent for the inconvenience, but kept getting charged for the free month as well as messages about being late to pay and threatening lock out for nonpayment. Had to keep going in person to clear up the issue, only to have it happen again each subsequent month.

nate P.  |  Overall Experience 
Clasificación:
3.0

No gas when I got the truck which caused me delays

Geoffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYSHAWN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold E. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
1.0

I'm very confused because the dates that you're saying I've rented a U-Haul I did not make a U-Haul the amount that I was told I'm being charged was an amount that I've never seen and I've never agreed to pay and last on a rainy U-Haul I already did my customer survey so someone needs to get back in touch with me about the rental that I did not have today

Marquinn B. 
Clasificación:
1.0

They must try and listen to the customer even if the company policy does not permit the customer's request. I got call from David Ruff and I was satisfied with our conversation,

JAMES Q. 
Clasificación:
4.0

Improve your computer based system for the employees. It seemed to be on the verge of crashing multiple times while I was there trying to check out. Your employees were wonderful however.

CORYMATTHEW S. 
Clasificación:
1.0

The truck had a loose tire. Big safety concern especially that our friends were driving the truck and had to call road assistance to fix it. Delayed our move for a full day and since that we tried to call endless times to file a complaint but the line will hung up after the recording instead of transferring to a real person. Awful

Hussam F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
5.0

Very easy drop-off. Guy who came out to clean the U-Haul brought us back one of our Covid masks that fell beneath the seat. He was very polite and friendly.

MICHAEL K. 
Clasificación:
1.0

Made me return the trailer myself even though I was in the pickup line

Carter A. 
Clasificación:
3.0

Horrible service online..I came out if state to move my daughter I have call multiple times, (week in advance , a few days before the day before and everyone they told me everything was ready) to be sure the ubox wili be ready for pickup..i decide to pass by the storage location before my movers came to pickup the uhaull a d to my surprise the gentlemen's told me that I'm his computer nothing was ordered to have the ubox ready..what a horrible organization

RAYSHAWN S. 
Clasificación:
5.0

Very nice staff. They moved quickly and were friendly.

ROBERT B. 
Clasificación:
3.0

the guy should have reminded me to check the furniture pads and make sure they were folded, to avoid the ridiculous $25 charge to fold them as a cleaning fee. there were 4 pads (that I never requested!) and wasn't told ahead of time that they had to be folded

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CORA I. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G.  |  Online Move In 
Clasificación:
5.0

Staff members were very friendly and pleasant.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW H. 
Clasificación:
1.0

Horrible return experience. Pulled into the covered canopy and waited for a representative to come out and check in my trailer (As the sign said to do.) After 15 minutes of no one coming to help, I went inside and was told to look for a "tall guy" outside (who was no where to be found.) Again went inside and was told to pull to the back and someone would come and unhook the trailer. No one ever came. I ended up unhooking the trailer myself (In a down pour rain storm). I asked about a return receipt, as was told by an employee, "I'm good if you are good." Horrible return experience. Watched countless customers go inside and be helped while I was waiting. I was there close to an hour trying to return the trailer.

BRYON S. 
Clasificación:
5.0

The gentleman at this location was friendly and helpful and he made our dropoff fast and easy! great job1

ELIZABETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA E. 
Clasificación:
2.0

We were informed to leave the keys in the truck. The next day the location could not locate the keys and we were charged for an extra day. It took many calls to the Location to straighten everything out. I'm still waiting for my credit card credit.

BRIAN K. 
Clasificación:
3.0

I was overcharged and need to speak with someone capable of refunding my money.

ANTONIO T. 
Clasificación:
4.0

This was a very busy weekend but the employees were friendly, helpful and courteous. The website however, was very faulty, I was unable to use it either to record already present damage, or to check in remotely when I returned the vehicle, resulting in my having to return to the location when it opened the following day, rather than use remote check in.

NORA L. 
Clasificación:
5.0

Everything was absolutely perfect!! Fast check out & check in. Excellent customer service. Thank you!!!

MURIEL C. 
Clasificación:
5.0

Every staff person I have dealt with, whether in the store or delivery drivers of the Uboxes, was exceptional.

Katrina P. 
Clasificación:
5.0

Nothing that I can think of. Great experience

James E W. 
Clasificación:
5.0

They seemed shorthanded when I picked up my truck 8/16 AM but the two employees I interacted with were very professional, worked hard to take care of their customers, and still got me in and out in a reasonable amount of time. When I turned my truck in I was first greeted by the young man who cleans/details the equipment who was positive and welcoming.

DALE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel R. 
Clasificación:
2.0

The handle on our unit was bent and we were unable to get in. We had to get assistance from the maintenance people who knew exactly what the issue was.

KIM H.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Lakesha G.  |  Overall Experience 
Clasificación:
4.0

Insulation of roof ripped, hanging down.

Nathaniel D.  |  First Impressions 
Clasificación:
4.0

The main gate was broken/open the entire 1hr plus we were unloading our truck. This unit was selected because it corresponded to the location I requested as drop off. That was subsequently changed and I returned the truck to a different location. While the storage unit location worked out the rest of the online Uhaul process was awful. These high marks represent the storage unit only.

DAVID Z.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Donovan J.  |  First Impressions 
Clasificación:
5.0

Fantastic staff!! You made it so easy! Thank you!

Janet J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Charlotte M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vinzella J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica W.  |  First Impressions 
Clasificación:
2.0

The truck was all over the road. It needs an alignment ASAP!!! I was told by a man named Fred that the entire process time would be 7-10 minutes. It took 50 minutes for me to get the truck and storage unit. The staff needs to be thoroughly crossed train... The the unit door would not slide back to open, so I called an employee to help me to get the door open, and by the time he got back to the unit, I had managed to get it open and unload my car... So not good!

Robin H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kendall H.  |  First Impressions 
Clasificación:
3.0

They just had employees quit and the store was very busy. This experience was not a smooth as I would have like after traveling. However, Owen was doing everything in his power to assist.

Deena H.  |  First Impressions 
Clasificación:
5.0

Super friendly staff and quick service.

Julie W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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