Josh, handling (EVERYTHING) was kind, courteous and knowledgeable.Gregory S.
Customer Reviews for U-Haul Moving & Storage Of Northborough
Northborough, MA 01532
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Cambio de propano
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Maxwell B.
Customer did not leave a comment.Patti J.
Customer did not leave a comment.John B. | First Impressions
Customer did not leave a comment.Alberico M. | Online Move In
Always a great experience.Paul B.
The woman assisting my rental acquisition was very helpful and accommodating. The truck did the job for a short commute but had many miles on it and might not be best for a long haul. It was very clean!Robert F.
The IT system that handles reservations and checkouts needs to be improved. Even though I completed the online fast checkout, I was still asked some of the same questions when I arrived. I understand that for trailers the hitch needs to be connected and verified, but questions about pricing and add-on protection do not need re-asking.Matthew P.
Phone checkout asked for info not mentioned up front, so I didn't have it ready. Maybe don't do that.Andrew V.
Your system does not work for temporary liscence. When you renew your Luanne in state of MA, they give you a paper version to use until your new one arrives in2-3 weeks. You should either tell people this or fix it. Lady at counter helped me fix it, but I was lucky to get there during open office hrs and would have had a huge problem it I had been 30 laterGEOFFREY K.
Customer did not leave a comment.Aseem S.
You fooled me. I was led to promise to return the truck in 6 hours and then when I couldn't you kept charging me fees. The most expensive rental I could have had!Elvira P.
Severely understaffed. Not sure if person attaching trailer to U-Haul knew what she was doingTyler W.
Everthin Good recomendÃ³Roberto T.
Customer did not leave a comment.William M.
From start to finish ! It was a nightmare.Thomas G.
Customer did not leave a comment.edwin V.
Customer did not leave a comment.Mirella R.
Be honest about needing all parts to the hitch. I was told UHAUL would set me up with the hitching. When I got there, I was told I had to buy a ball joint to go into my hitch. This should be provided to the customer, especially since I asked specifically about this ahead of time. I had to pay just over $30.00 for it.David R.
Friendly and professional serviceElvira P.
Customer did not leave a comment.Kelly H.
Customer did not leave a comment.Robert S.
I had to clean out the cab and truck bed after I picked it up. There were potato chips in the cab. Staff is friendly. You don't give any receipt on return, either in person or by email. Both times I rented I had to call customer service to get a final receipt. This is poor business.Joel H.
No issues. Staff always pleasant when I have been here.Cheryl C.
Customer did not leave a comment.Clyde P.
Customer did not leave a comment.Peter G.
Only issue was the fuel being low on pickupBrian B.
Customer did not leave a comment.vaibhav S.
Customer did not leave a comment.Kevin T.
Just a quick comment as to how helpful an employee (did not get a name) was - he popped out of the location (as I assume he may have seen my lost look) and was very helpful and kind in assisting me in dropping off the truck. Thanks and kudos to this helpful individual.Terry F.
This has become my local go to site. Very user friendly.Warren F.
We were sent to a different location than we planned so we only had time to pack one box instead of two.Julia W.
Incredible customer service. Very courteous and friendly front end staffTaras C.
Customer did not leave a comment.Jay S.
Customer did not leave a comment.Dale R.
Customer did not leave a comment.Austin P.
Very friendly staff and helpful.Thom N.
The equipment return after hours was terrible. The contract states that after hours return requires online check-out via website. When I visited the website (during my after hours return), I was asked for my name and phone number to lookup the reservation. However, the website dis not have an option to check out. Why should a customer be penalized for non-compliance when the instructions are not clear on after hours return? Why not, have a paper form to fill-out and place in the drop box, since internet and websites can be difficult to access at all times? The policy to penalize a customer if they cant use their smartphone to check out (after hours) is unacceptable. There should be a alternative to smartphone checkout, like a paper form system at the return location.Ranjit P.
Customer did not leave a comment.Osama O.
Customer did not leave a comment.jenifer R.
Customer did not leave a comment.Brian H.
Van was practically brand new and handled a 300 mile round trip beautifully. Very pleased. Thank you!John R.
Great service, great products! Would definitely rent from this location again!Austin P.
Make it more obvious where to leave trucks return outside business hours.Patricia S.
Customer did not leave a comment.Bradley W.
Not specific to this location but to U-Haul in general - be more organized with your information. I picked the drop off location, then received a text saying a different location after I had already dropped it off. When I got to the original location my trailer drop off wasn't in the system so he had to search for it.JESSICA A.
Good customer serviceAndrew S.
I was renting a trailer - 5X8. It had a lot of time and miles on the unit which was fine, however the tie down bars inside were either missing or not attached to the wall. It pulled fine and the lights all worked.Richard Y.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.Eric G.
Double axle trailers are very heavy. Should have a jack or lift attached to trailer tongue. Too heavy for Uhaul associate and I had trouble taking it off my trailer hitch.Joseph C.
Representatives were excellent. Help me work around mobile App problems. Very courteous people!Jeffrey F.
Customer did not leave a comment.Thomas D.
WHERE THE F WAS THE KEY BOX? This place is not thoughtfully designed for sureAleksandra J.
The truck let lots of water into it. This damaged many of the items being moved. Please identify the source of the leak so another customer does not have the same experience.Peter M.
Customer did not leave a comment.Ellen F.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.melanie E.
I couldn't start the vehicle on the return, the key wouldn't turn the engine and the dashboard display did not show indicators like fuel level or what gear. Turning the key made an odd sound in the back of the van. The problem was a locked wheel that I had to figure out on my own. Calling UHaul assistance never mentioned that, just turn the key around and try again. (I did later find a YouTube video on this).William J.
Customer did not leave a comment.Anibal H.
Everyone was very helpful and I was on my way in a few minutes.Andrew F.
I had to put air in both rear tires and couldn't find a pump thart would go high enough.Thomas F.
When i initially got into the truck. The window was shattered and the drivers side mirror was completely taken off. No one would have known if i did not go back to the desk to tell them. Also i was supposed to pick up my truck at 8:30 but the employees from the previous day never put the keys in the lockbox so i had to wait until the store opened at 9 which delayed my move.maria Z.
You have wonderful people put in absolutely horrific situations when you have 1 person working on a Friday afternoon on the weekend of the â€œfirst of the monthâ€. Just ridiculous. You should be ashamed. Absolutely ridiculous. The location is beautiful and the staff was WONDERFUL, but they are so overwhelmed because you can't keep enough staff. I have an idea; tell your upper executives to make less money so the people that actually work can be properly rewarded for their efforts.GregoryJ S.
Customer did not leave a comment.Armando V.
Customer did not leave a comment.Anke V.
Sebio, the general manager, was amazing and so nice! Would definitely go thru this location again!Sarah G.
NOT THE LOCATIONS FAULT!!!! My experience that day was not welcoming to continued to do business with U-Haul no one called me to tell me my reservation was moved to another location which then had the first location scrambling to get me situated.. not only did I lose money and time but I also had to pay for a ride and had to travel extra 18 miles to get to the location where the truck wasâ€¦ not how I expected things to goDavid C.
Customer did not leave a comment.Randy H.
Customer did not leave a comment.Alex H.
Customer did not leave a comment.John P.
One of the greatest locations. Friendly, nice, and always welcome Thank you so muchAHMED Y.
Customer did not leave a comment.LEO H.
Customer did not leave a comment.Kim B.
Customer did not leave a comment.Pratik C.
Customer did not leave a comment.Bruce D.
Yo hice cita para con ustedes para recoger un transporte para una mudanza. Me dan una direcciÃ³n donde nunca llego nadie. Luego llamo y me dan otra direcciÃ³n mÃ¡s lejos de donde estaba. Pero nunca me la envÃan para poder llegar al lugar. Tuve que volver a tratar de llamar para por fin poder hacer mi mudanza. PÃ©simo servicio. No lo recomendarÃa a nadie.Marcela A.
Customer did not leave a comment.Christine V.
Customer did not leave a comment.SHARON F.
This is the second time I reserve a trailer and it was not available to me I want to speak to a uhaul managerchristopher S.
Customer did not leave a comment.Pradeep V.
When I returned my truck to the spot the sign said wait Nicole for the attendant to come to inspect it. I waited ~20 minutes In the vehicle before proceeding to the office to find 3-4 U-haul employees standing around Except wasting my time and your money. You have a New State-of-the art facility; Virtually unmanned. I only recommend this facility if you live within a few miles of its location so that the quick travel time mitigate the long long unnecessary wait.Joseph B.
Customer did not leave a comment.WesleyK C.
Customer did not leave a comment.WesleyK C.
ContinuÃ© with tour excellent customer service. Thank you for making stressful moving time ease. =)Maria H.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.Tommy R.
Extremely helpful and professionalBrian L.
Had to wait a long time at the facility before I received help with my order. It would benefit to have at least 2 people working to avoid this issue.Ayhan K.
Customer did not leave a comment.kranthi sagar P.
Customer did not leave a comment.Laurette C.
Customer did not leave a comment.Jeffrey D. | First Impressions
The young lady was so incredibly nice and professional but the general manager Eusebio was so rude and very unprofessional. We had an ER and had to keep extending the truck rental daily after several days the card was declined. He called and harassed us, was rude in the phone, was rude in emails, I had to tell him multiple times do not email me anymore. The truck was returned on a Thursday and he claimed he didn't get it until Sunday. The experience with him alone made us certain we would never ever use that location again.Andrew E.
Not have a broken mirror on the truck I'm picking up.Thomas S.
Customer did not leave a comment.roger L.
Customer did not leave a comment.Edward R.
Exverything went greatThe employees were very helpful.CHRIS B.
Customer did not leave a comment.James T. | First Impressions
Customer did not leave a comment.Marsha S.
Customer did not leave a comment.Dennis G. | First Impressions
Good service from managerMIEKA D. | First Impressions
Not sure why I was charged a late fee when I was on time. Pretty Shady and they don't tell me when I dropped off (on time) with more gas than first given. Why was I not reimbursed the difference especially with these gas prices.Paul G.
Customer did not leave a comment.David F. | Overall Experience
Agent at check in should provide printed paper especially when adding on surprise extra days rental and insurance. Printed paperwork shows I checked out at 900am and checked in five days later at 1005am, but because of delays at checkout it was not really an extra days rental!James R.
You can't reach them by phone. Then they tell you to use the mobile app to check in. The mobile app doesn't work for uploading pictures from my phone. Spent 45 minutes trying to contact someone via chat to upload image.JAMES C.
Customer did not leave a comment.Robert W.
Ensure they know to go through the return checklist before returning the key. I was told to just park the truck, and drop the key through the slot (it was an after hours return). I did so, then checked the text and found I should have taken pictures before locking the truck and returning the key.Wesley K C.
Customer did not leave a comment.Maura R. | First Impressions
Staff extremely helpful Facility very clean Drive in unloading / loading is wonderfulMike E. | First Impressions
Customer did not leave a comment.jerry p. | First Impressions
Customer did not leave a comment.Denisa K. | Overall Experience
The lady who helped me select a unit was awesome! She helped me pick a unit and showed me how the swipe card worked. Very easy process.Michelle G. | First Impressions
Had an issue with the first rental truck however the storage unit and 2nd truck rental were exactly what I expected.John T. | Overall Experience
Move-in went great. I arrived late last night and the woman on duty was a huge help. My code didn't work ("User ID not recognized") and the card key that the woman gave to me returned an error, "Not checked in yet". The woman on duty tried several times to resolve it without any luck. It might have been the system needed time to register me as a new customer. Facility was perfect, particularly liked the drive-in garage. The unit itself was very dusty - so maybe a pre-move in sweep could be one additional improvement. Thank you!David B. | Online Move In
Customer did not leave a comment.Robert T. | First Impressions
Customer did not leave a comment.William n. | Overall Experience
Customer did not leave a comment.Andreas S. | Overall Experience
Bathroom did not have soap or paper towels or toilet paper a few times I was there. Everything else was fine.Charles F. | Overall Experience
This is a very nice storage facility. Thank you for making it available after my recent move / truck rental!! You have two outstanding features that I have not seen at other storage facilities. 1 - a "share space", where people are putting gently used items, so others can take them 2 - a dumpster (great idea, although I didn't need it at this time)Melanie G. | Overall Experience
Customer did not leave a comment.James L. | Overall Experience
Customer did not leave a comment.Howard C. | First Impressions
Customer did not leave a comment.Steven Z. | Overall Experience
Customer did not leave a comment.Pamela S. | First Impressions
Excellent facility!Mark S. | Overall Experience
Customer did not leave a comment.David H. | Overall Experience
The lighting in the storage area hallways is only activated by sensors at each end of very long hallways. Which means people utilizing rooms in the middle of those long hallways often have the lights go out on them.Dave H. | Overall Experience
Customer did not leave a comment.RENEE V. | Online Move In
They are all very niceChristina M. | First Impressions
I liked the lighting, security alarm on the storage units, hours and staff. I also appreciated the climate controlled environment. I have used storage facilities with no climate control and some of my things grew mold and had to be thrown away.FLORIANNE I. | Overall Experience
Customer did not leave a comment.John H. | Overall Experience
Customer did not leave a comment.Katherine G. | Overall Experience
I had prepaid for the month of October and cleaned out my unit expecting a prorated refund of the prepayment but they couldn’t give me the refund. Instead they told me to call the 1-800 number or come back the next day to speak to a manager. Other than that experience that had me waiting at the front desk for almost a hour trying to figure that out, it was good. The facility was clean and secure and easily accessible.Jeffrey C. | Overall Experience
Customer did not leave a comment.Pritpal A. | Overall Experience
Their record-keeping is terrible. When I was there to hand over my space, they were trying to help a renter to get his invoice corrected. Who was upset as there was some billing issues and not recorded properly? I had emptied the storage two months ago and did inform the young lady at the desk. I have tried calling and emailing them but no response. Finally, I was able to speak to a gentleman and informed him about this ordeal, and made it to the house. AlhamdulliahHumayun K. | Overall Experience
This location is absolutely the nicest UHAUL facility we have ever been to.Robin S. | Overall Experience
Customer did not leave a comment.Estate of R. | Overall Experience
Customer did not leave a comment.Megan B. | Online Move In
Customer did not leave a comment.Ethan C. | Overall Experience
Customer did not leave a comment.ANN C. | First Impressions
The staff at this locational is great! Thank You!Ernest Y. | Online Move In
Customer did not leave a comment.FLORIANNE I. | First Impressions
The young lady at the counter was friendly and helped me get one month free as advertised.D E. | Online Move In
Met Tim at the store, a great guy that went above and beyond to help me, glad he works there.Felipe M. | Online Move In
Wow! So nice!Aundrea S. | First Impressions
Customer did not leave a comment.Bill K. | Overall Experience
Best in town moving experience ever. Super easy, super convenient. Thank youDavid H. | First Impressions
I found the staff top-notch in the area of customer service and I found the facility to be exceptionally clean and easily accessible. Highly recommended!!WOODROW F. | Overall Experience
Customer did not leave a comment.terry k. | Overall Experience
Customer did not leave a comment.Alexandra B. | Overall Experience
I was impressed staff great and helpful. Quick check in and out. My storage unit clean and very well kept and easy access. Renting truck was easy and fast process. Will tell others to go here if they need storage or moving needs.Christine C. | First Impressions
Unless I have to, I will never use another U-Haul facility and will go out of my way to do so. The facility is great but the people are even better. No matter who works there in the years I have rented storage and trucks there. Thank you!James E. | Overall Experience
Customer did not leave a comment.Elaine B. | Overall Experience
Clean, very well lit, easy to find my unit, mattress dolly was a huge help!Carolyn M. | Online Move In
Rat poison trap was still in the room when I moved in. Had to move it out before I could start storing.Adam M. | Online Move In
Customer did not leave a comment.Andreas S. | First Impressions
The facilities are very nice, and the staff were amazing, I had someone help me who was relatively new to staff but they were very welcoming and polite, and helped us feel comfortable and reassured.Christopher C. | First Impressions
Tim is real helpful and patient with everyone. He answered all our questions and more.kyla l. | Overall Experience
Customer did not leave a comment.John H. | First Impressions
Very friendly. Excellent service!marissa m. | First Impressions
Customer did not leave a comment.Paula K. | First Impressions
awesome place and competent managementHamid M. | First Impressions
Brandon McCoy was very professional, helpful, and efficient. The facility was clean, and the carts provided made the move-in process much easier.Cynthia W. | Online Move In
The general manager Brandon and his employees did a great job on duty helping me on what i needed and answering all by questions! They did a awesome job with all the attention possible with customer need!!Daniella F. | First Impressions
Customer did not leave a comment.Dennis L. | Overall Experience
Customer did not leave a comment.Robert O. | Overall Experience
The gentleman at the front desk, somebody give this man a cookie and a raise of course. The level of customer support provided by him was on another level, I'm ashamed I can't remember his name but the experience I had overall is something I will remember and will certainly try to put into practice myself. Oh the bathroom, I try to avoid public bathrooms as much as possible specially during this time, but to my pleasant surprise IT WAS SUPER CLEAN!!!! Also how I was able to set some items aside for recycling another person may use, it was great. The clothing donations bins on site was extremely convenient. The MONTH FREE storage for renting a vehicle was a blessing! Management, cleanliness, storage/truck availability, indoor heat fan by the garage door. Ok you guys did it, this store did it and that man should be the face of your advertisement. I pray God bless and protect each one of you, and thank you for making our lives a little bit less stressful during these difficult times.Lorrayne D. | Overall Experience
Customer did not leave a comment.Mia B. | Overall Experience
I couldn’t get access to my unit the first time I used my key card. I needed to come back the next day during office hours. The key card access could have been explained more clearly.JAMES S. | First Impressions
Customer did not leave a comment.Wildred W. | First Impressions
Customer did not leave a comment.William n. | First Impressions
Unfortunately, when I moved my belonging in, there was a garage door helping the climate of the area I signed a lease for. The garage door had come down in the middle of the hotter summer months and this created a humid environment. The sliding glass security doors between the parking area and the storage units was very foggy. Because of these changed conditions and being closer to the front, my belongs had mold that I had to spray/wipe down upon move out.Ryann S. | Overall Experience
You get the best employees in your store!CHING WEN C. | Overall Experience
everything i expected. they did a great jobMark D. | Overall Experience
Customer did not leave a comment.Justin V. | Overall Experience
Customer did not leave a comment.Diana S. | Overall Experience
Felix was incredible and made the whole experience pleasant, efficient and professional.. Amazing customer service.. I would definitely recommend this facility to others.Syed K. | First Impressions
The manager and employees were extremely helpful and courteous.Deborah D. | Overall Experience
With the exception of a vehicle that had an oil light come on( and out of caution we were switched to another vehicle), the Barefoot Road facility in Northborough MA, is excellent. I would use the facility again without a second thought.daivd v. | Overall Experience
We measured UHaul's superiority over the competition in the following areas: - Customer service: We worked with Felix and Sarah in the Northborough location and they were truly remarkable. This aspect stood out most to us. Sarah went the extra mile to reserve two different sized storage units for us that were across from each other to ensure our convenience. Felix dedicated his time to both us and the movers and made the actual move date very efficient. - Cost: Comparable to the competition, but at this cost, the competition's storage units were not indoors and heated and did not sell moving supplies. - Moving supplies: Order a little more than you think you need and save the receipt. We returned all unused boxes and unopened items for a full refund. We were very happy about this! If you opt to order supplies online, allow for free delivery 2-3 weeks prior to move date. - Heated indoor storage (as stated above). - Several sizes of storage compartments from which to choose. - Access hours were far better than ALL of the area competition! - Indoor lightining and cameras go far to ensure security of belongings. Recommend that phone and in-person communication may provide a more fruitful experience than using the online. Seeing supplies before you buy and taking advantage of professional expertise will leave you satisfied.Kathryn S. | First Impressions
The manager who helped me was excellent!Corey C. | First Impressions
Great accommodations. Staff was professional and very courteous. I recieved this unit free for a month for renting a truck and hauler for my move so this free storage rental came in very handy. Facility clean and like brand new. Very secure. Was given the 10 × 10 unit. 5 stars!!Robert W. | Overall Experience
Absolutely amazing customer serviceKassandra S. | First Impressions
Felix and Sarah were extremely helpful with our needs for both a truck and storage unit. Couldn't be happier with the service we received.Jennifer D. | First Impressions
The clerk was extremely polite and very helpfulclaire l. | First Impressions
Always a pleasure to do business here. Jamal and Felix are great to work with. They want their customers to get what is needed. They take the time to explain everything.diane b. | First Impressions
Very nice people, very friendly. Storage area is vey clean, very niceEstate of R. | First Impressions
Great experience renting a unit for 5 months. Staff was always helpful and courteous. They took the time to say hello and wish me a good day.Brian M. | Overall Experience
ExcellentMark C. | Overall Experience
Experience was above and beyond fantastic! Was very exhausted and was helped quickly and most efficiently! My furniture is safely stored and I am extremely satisfied. Would definitely recommendjanice m. | First Impressions
First person I dealt with was very quivk and explained everything. However when I came back to actually drop off trailer. The young lady was like hiding behind counter talking on her cellphone.Paul S. | First Impressions
Clean facility, easy access to storage units and resourceful staff. Thank you!Christie C. | First Impressions
All the staffs I met are kind and helpful.Qian Z. | First Impressions
Excellent representative of the Uhaul brand and local business. I actually told of Kyle Howard what a great job he had done. Very professional. As a business owner he impressed me.Mark C. | First Impressions
Sandra is amazing! I have know her for 20 years and she represents UHAUL with so much professionalism and knowledge. Always a pleasure to work with her. Thank youMARC V. | First Impressions
Great staffBertrum D. | Overall Experience
The friendly staff are awesome! They really make a customer feel welcome. They're also so knowledgable on supplies that you need for a move. The facility is great too.Robert O. | Overall Experience
great employes fiinally found someone who knows hat there doing.Bertrum D. | Reservation
Very well organized facility. Will definitely use this place again.douglas g. | Overall Experience
Everyone was very nice and helpful.Kevin H. | Reservation
Made reservation via web site. When I arrived, more information was required. Why not allow this to be entered on the web, or at least give an indication of what information was required?Joseph R. | Reservation
A pleasant experience all aroundtom g. | Overall Experience
The staff was very nice. Facility is clean and very convenient. Thank yourobert o. | Overall Experience
I never contracted or used this facility!CHARLES G. | Reservation
Incredibly helpful!Courtney S. | Overall Experience
Sandy really helped us out of a jam ! Would go out of my way to use this location again , THANKSmaragret D. | Overall Experience
All staff were wonderful!jill m. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!