Customer Reviews for U-Haul Moving & Storage of North Toledo

591 reviews

1739 W Alexis Rd   Toledo, OH 43613

(567) 202-2408

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(567) 202-2408

1739 W Alexis Rd
Toledo, OH 43613

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Denise D. 
Rating:
5.0

Nothing

JAMES F. 
Rating:
5.0

I was very satisfied

Shaheen J. 
Rating:
5.0

Customer did not leave a comment.

Jerald B. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

BRIANNA ROSELIN B. 
Rating:
5.0

My wife and I was very pleased with our experience at U-Haul storage, the whole staff was friendly and everybody we had to deal with was always willing to help. Great Job!!

Michael K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Know more about the equipment functions

Nathan N. 
Rating:
1.0

Terrible customer service. The young gentleman couldn't navigate the system. I pre-registered my ID and information and he could find nothing. When I went to pick up the truck in the lot he simply pointed out there. It took me a long time to find the truck and when I did it was blocked in by other trucks. Never got the dolly I pre ordered. He was kind but inept at his job. Not helpful and the girl he was with was not helpful at all and in fact was nasty about a prior customer to him in front of me. I will never be back to this location.

Linda G. 
Rating:
4.0

We had to jump the truck twice, the window rattled loudly. A mechanics light came on multiple times, I have pictures of you would like. The brakes were also very spongy and got worse as the truck was driven. When returning the vehicle little too no care was made by the staff.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Julia L. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT M. 
Rating:
5.0

Veronica was a great help and answered all my questions. The gentleman was very helpful with everything.(I did not get his name)

Gary R. 
Rating:
5.0

They had the truck I needed and at a great price!

Robert B. 
Rating:
4.0

Easy and convenient!

Eric Y. 
Rating:
1.0

Spencer, the manager was helpful. The other worker Shelby had a poor attitude and did not relay pertinent information to me that would have saved me time and resources. However , her manager Spencer did a great job at helping me out with a lock removal and lessening my fees for my storage because I was 2 weeks late with rent. I appreciated his graciousness. The storage locks were broken and i had to move units twice. The hours were inconvenient because I had to get them to take their lock off in order to access my outside unit. At night there was no lighting. Overall there were problems and the employee Shelby made me feel so anxious about evening coming there to get things from my unit. Overall I strongly disliked the experience.

megan j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amber C. 
Rating:
5.0

Customer did not leave a comment.

Leona R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
4.0

Customer did not leave a comment.

STEFAN P.  |  Overall Experience 
Rating:
5.0

The renter should be show and be able to adjust mirrors

Myranda C. 
Rating:
5.0

Customer service reps were very helpful. Not Only did they suggest the number of u boxes but also reminded me that if we didn't use one we wouldnt on be charged. U boxes were dropped off on time and picked up on time. They were delivered to my address in Florida on time and picked up on time. Very successful move. Thank you very much.

JOHN F. 
Rating:
5.0

The experience with our U pods went perfectly! The gal from Ohio that delivered and picked up our pods was wonderful !! So super helpful. We had to different gals in Florida; one delivered the pods and the other picked them up, very professional. I cannot say anything bad about our service. Pods were picked up and delivered as scheduled. We took pictures before we padlocked the doors in Michigan and then again when we opened them in Florida, nothing shifted. I had only 1 glass that was broke when unpacked, but I did the packing so my fault. I would recommend U pods to anyone and everyone. Great experience ! Great group of women! Thank you Karen

Terry E. 
Rating:
5.0

Better inspection of vehicle. When I completed my initial walk around the vehicle I found the entire drivers side light assembly hanging on by the wire connectors. I took a picture of this condition and properly clipped the assembly back together. Please complete thorough inspections before customers are issued a vehicle to avoid potential issues.

Gary F. 
Rating:
3.0

I didn't like not having the truck brought to me. Also I had to inspect the truck and submit responses on my phone. I think the staff should do the inspection.

Edward J. 
Rating:
2.0

When I went to pick up my stuff in my storage I was unable to get into it with my card, nor were the two ladies working knew what they were doing and kept hanging up the intercom on me while trying to figure it out. So I just had to go into the unit with the alarm going off being their own workers didn't even know how to let me access my storage! Useless and not helpful. Then I received a charge for gas for the truck I rented and honestly when I first got the Truck there was barely no gas in the truck as it is, I'm not going to put gas in a truck that I didn't personally use up. Clearly the truck wasn't properly seen prior to me. Then the fact I received an email stating that I got a free month of storage is a joke. Rates are far over-rated and honestly services weren't that great!

Michelle P.  |  Overall Experience 
Rating:
4.0

The whole staff here were absolutely wonderful to deal with extremely helpful and pleasant!

Charles B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dewanne R. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Colleen H. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Alfronia C. 
Rating:
5.0

Customer did not leave a comment.

Janis H.  |  Overall Experience 
Rating:
5.0

It was convenient. Wish I would have rented both of my storage units there.

Patricia C.  |  Overall Experience 
Rating:
5.0

The staff here is always very helpful

Carelton L. 
Rating:
1.0

We were over charged and had to travel to another state to pick one up after they called only an hour and half before pick up time.

Keith W. 
Rating:
5.0

Well run store

Joseph M. 
Rating:
5.0

Counter people were efficient and friendly. Got me on my way very quickly. Car hauler was in good shape, easy to use for 2021 Camaro.

Bradley F. 
Rating:
4.0

They gave me a bigger truck and told me that they would only charge me for the truck I requested, but after I returned it, they charged me for the larger truck.

Diana W. 
Rating:
1.0

Charged for damage 150$ Not sure why. Will never go again

Jared S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

I was in and out quick! The young ladies working were very efficient and knew what they were doing. Great experience.

Aaron K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B.  |  Overall Experience 
Rating:
5.0

Everything went smoothly, not sure you could do anything better

Mitchell M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Cindy S.  |  Overall Experience 
Rating:
5.0

Nothing at all, everything was great!

Thomas B. 
Rating:
5.0

My best Uhaul experience ever. Fast, quick and easy to return.

Charles R. 
Rating:
3.0

The store told me they would take the miles off of not used, they did not

Kanayah R. 
Rating:
5.0

Customer did not leave a comment.

Shanna M. 
Rating:
5.0

Easy in and out and even helped quickly when I needed to extend 2X!

Jody L. 
Rating:
4.0

Someone needs clean up after sloppy customers. When I was there there was all kinds of stuff left behind.

Doug V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennie O. 
Rating:
4.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

The employee was very kind and provided all information needed. Wonderful! Easy in and out on a rainy day.

Erica P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Everything when well. No issues. Staff was veru friendly and efficient.

David S. 
Rating:
4.0

Nice storage unit but pretty expensive.

Carrie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Big THANK you to Spencer and his team. I am very grateful for the quality service and security you have that kept my valuables safe while using your storage facility

Elizabeth S.  |  Overall Experience 
Rating:
4.0

The manager was very cool

Jennifer M.  |  Overall Experience 
Rating:
5.0

Nice experience thank you

Gerald F. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Staff was very professional and very helpful

Terry R. 
Rating:
3.0

We had to go to another location for the dollies I reserved, one wasn't available.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Peggy Z. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

The best

HARRY K.  |  First Impressions 
Rating:
5.0

Outstanding staff..all willing to assist...

Garold D.  |  First Impressions 
Rating:
5.0

I don't know everything was great!

Stacey C. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer service was impeccable.

Kyle D. 
Rating:
4.0

Truck ran a little rough few times seems like when it was wet It served my purpose customer service is always good

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Rajshekhar T. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Dionne J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marianne Z. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

LARRY G. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

I think you have it together. No improvement needed.

Helen M. 
Rating:
5.0

Customer did not leave a comment.

Aimee G. 
Rating:
5.0

Customer did not leave a comment.

Jordan S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

JANET T.  |  Overall Experience 
Rating:
1.0

No good service no call back when asked.over charged me for rental.

Joel G. 
Rating:
5.0

Fabulous manager at the front desk

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

LARON W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

douglas T. 
Rating:
5.0

Customer did not leave a comment.

Craig G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lisa E.  |  Overall Experience 
Rating:
5.0

Everything went great from pick up to drop off.

tom K. 
Rating:
1.0

I was told in email and on the website that I would receive a free month of storage if I also rented a truck. I followed the instructions but I have not received any information about a free month of storage.

Skyler S.  |  Online Move In 
Rating:
1.0

We had a contract for a 10 foot truck and when we arrived at u haul they didn't have one available. They said there wasn't one available in the whole city of Toledo and we'd have to take a 15' truck. We are not comfortable driving one that big. I had called to confirm right before our pick up date and earlier that week to confirm as well. We were furious and the person who checked us in and the manager were very unsympathetic and not willing to help at all. There were 3 10' trucks in the lot that we couldn't have. Very very bad experience and will tell everyone we know about the ‘bait snd switch' experience with u haul and will never use them again for our moving needs.

marty H. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

My experience could have been better. I saved a whole dollar for the inconvenience.

Anthony J. 
Rating:
5.0

I am not new to moving, and I always use U-Haul. The staff at this store was AMAZING. The best team I've dealt with so far with this company. I had a storage unit and then needed a moving truck for a one way out of state move. They went above and beyond to accommodate my circumstances & always gave stellar customer service!! Please give them RAISES- they deserve it! Thank you again team Alexis/Jackman!! You guys are awesome! -Brittney

Brittney T.  |  Overall Experience 
Rating:
4.0

The phone # listed is not a direct line to the facility. I needed to go to the facility to get my question answered. The day I moved out the door to enter the facility was broken which caused an extra hour to load. I had hired a moving company, which added cost.

karen m.  |  Overall Experience 
Rating:
5.0

It turns out one of the trailer tires was very bad for driving across the country.

Cheryl M. 
Rating:
5.0

Customer did not leave a comment.

RONNIE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDALL MARK G. 
Rating:
5.0

Everything was Good. Thank you for your services.

Chandra M. 
Rating:
5.0

Always courteous and professional everytime I come..JUST LOVE ..SUPERFANTASTIC..❤❤❤🎊🎈🎉😃😃😃

Terrell J. 
Rating:
5.0

Front left marker is out, but great otherwise 😊

Steven K. 
Rating:
5.0

Kassidy K, my service person was very helpful. She walked outdoors and showed me how to use the key pads. She was courteous and understanding. The facility is very clean and bright inside. Unloading my items was easy with the sliding doors and the carts directly inside. This storage facility outshines the Lock it up unit I had for only one month. I left it because it dark inside, not climate controlled, and not user friendly in any way.

Dawn K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stan M. 
Rating:
3.0

Customer did not leave a comment.

Jasmine D. 
Rating:
5.0

Kassidy was the only employee there and took care of me in a very professional manner. She waa very organized and I was out in about 15 minutes. Thanks!!

Donald N. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

MWANIKI J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Asia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY E. 
Rating:
4.0

The first location was not staffed and this location was not aware of the issue after traveling there for my rental.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Maurice T. 
Rating:
5.0

Sara was awesome :)

Lennie G. 
Rating:
5.0

Customer did not leave a comment.

Cindy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Great customer service with many thanks to staff Spencer..Kassidy..Kyla and Blondie they really went the extra mile for me and my storage needs...thank you😁

Lynn V.  |  First Impressions 
Rating:
5.0

Have truck in a special pick up spot instead of saying it first in row a which it wasn

Richard Y. 
Rating:
4.0

The overall experience was above average. However, we were extremely disappointed that the UBox did not arrive on the day we specifically requested. The man that we spoke with at the local (Jacksonville, FL) office was less than helpful when we called to determine why the UBox had not arrived on the scheduled date. His demeanor was not at all professional. While we experienced that unpleasant issue with the Jacksonville office, we thought the other processes and people we encountered were well above average.

Pamela K. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
3.0

Customer did not leave a comment.

Carrianne B. 
Rating:
5.0

After hours drop off was challenging due to my lack of phone skills. Spent at least 30 minutes trying to figure out how to grant access to my location. Should have brought my grandkids with me.

William W. 
Rating:
5.0

The young lady that assisted me was exceptional to be honest. She went above and beyond to help!!

Ryan R.  |  First Impressions 
Rating:
5.0

Highly recommend!

David W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles P L.  |  First Impressions 
Rating:
5.0

Loved your sales lady, so professional and helpful her name was Kassidy and my first time and will tell others how super nice it is there! Carts to carry your belongings and code for safety and temperature controls!

Janis H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Whitney J.  |  First Impressions 
Rating:
5.0

Using the storage unit convenient, close and clean. Love the garage to unload and to be able to use the carts big plus!!

Patricia C.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

terresa j.  |  First Impressions 
Rating:
3.0

Guy inside was talking to his "bro" on the phone not helping anyone. Just kept having his conversation about stopping by after he was off in 5 hours. Then a really nice girl came in and actually helped everyone. The guy was annoying reminded me of a bird. But the storage unit was good.

Ashleigh C.  |  Online Move In 
Rating:
5.0

The process was very easy. The staff person was friendly, informative and professional. I was impressed with everything!

MICHAEL W.  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly. The whole process was very easy and fast. Also the dollys that are available for free made our move in process very fast.

Lydia K.  |  First Impressions 
Rating:
5.0

U haul has a very clean facility... Not once have I been to a U haul that was dirty, and every employee is very kind and helpful. If I could give (100) stars I would. Keep up the Great... Work

Dayco T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

steve h.  |  First Impressions 
Rating:
5.0

Great job

Tonya H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOUIS G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sondra H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee R.  |  First Impressions 
Rating:
5.0

amazingly cheaper

Haley M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenneth H.  |  First Impressions 
Rating:
5.0

Everyone has above average customer service but Spencer and Kyla are outstanding!

Alice R.  |  First Impressions 
Rating:
5.0

Love the staff Spencer the man helpful and very nice thanks so much to the whole staff

Avina H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Patrick R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra R.  |  First Impressions 
Rating:
5.0

My experience with the van rental, unit rental, and employees was absolutely excellent. Thank you!

Kathryn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sara R.  |  First Impressions 
No reviews have been submitted for this location.

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