I reserved two climate controlled units and was unable to complete my move in because the second unit was not located in a climate controlled building. The facility is in below average condition and I had to leave the truck locked with my belongings and have to return to the facility this morning to try to get an appropriate remedy. I am having to pay labor again, alter my travel plans, and possibly pay another day for the truck since I was unable to empty its contents and turn in the key. I am very disappointed and exhausted. The uhaul answering service after hours was very sympathetic when I called and did direct me on what to do accordingly. Hopefully this will be resolved easily this morning.
Cynthia F. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of North Shreveport
Testimonials From Recent Customers
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With today economy your prices are to high, you guys are just every other business just taking avantage of people just because you can!!
Mark E.Give Tyler and staff a raise very professional service!!
verdell w. | Overall ExperienceThe people at U-Haul Hearne Avenue are the friendly, courteous professionals. It was so refreshing to interact with that kind of service. I ended up at the Hearne Avenue location, because the person who works at the Financial Plaza U-Haul acted a total fool upon me entering the building there. He is highly disrespectful, talks to customers in an inflaming tone, is highly condescending. I don't judge people for who or what they are, but I'll judge him. He is an angry woman trapped in a male body, in need of midol! Management PLEASE get rid of that person, or take the U-Haul name off of that establishment. He is bad for business. I will NEVER use that location as long as he is there. As a matter of fact I will take caution in using U-Haul from here on out.
Ivy W.N/C
Dee H.My experience was great!
Patricia M.The truck had something going out
kittyln C.I picked up & dropped at the N Market location in Shreveport. My pickup was the fastest I have ever experienced and my drop was fast as well. I can't remember the employees' names but they were both great.
SHAYLA L.Make sue ac works and dolly in truck.
VERONICA T.Again, all was perfect!
Scott M.I had know problems. Everything went good.
Mary M.Jerri was very friendly and helpful. She helped me get just the right size truck/van that I needed. I really appreciated all of her help. All so it very easy to return the van. Thanks U-HAUL
betty W.The entire staff was amazing and very helpful and made recommendations that would make the move easier. Great staff you have.
JERRY C.Easy check in and out. Quick and convenient.
Shelly M.Sales rep did not tell me about the $30 service fee. I learned about it later after I read the folded Equipment Conteact that was given to me. Thus is not a location issue, but the 24/7 on line return steps/process is ridiculous and tedious
kimberly T.Everything was excellent
Wanda C.I believe all great they are very friendly great service
archie G.Everything involved in the physical process was great -- friendly worker, easy pickup process, clean and functional trailer. The online return process went horribly and neither the website or app would accept our images and allow us to return the trailer. 5 stars for the location and employees, one star for the online return process.
Erika K.Tyler has excellent customer service skills Highly recommend his care and expertise.
David S.great Job
ALISHA B.The employee that rented to us was very quick and knowledgeable with the inside computer app / contract portion of the transaction. But she didn't pay enough attention to what she was doing as she was attaching the trailer to our vehicle. She was distracted by her earbud phone conversation and didn't hook the equipment up correctly. The pigtail wasn't fitted correctly and we had to fix it ourselves after we left in order for the blinkers and lights to work. The trailer wasn't completely on the ball and we had to also fix that ourselves. I feel like the employee knew her job well but was distracted by her personal conversation. Normally that wouldn't be an issue for me, but hauling a trailer in heavy traffic is not the place to find out that its not completely attached. This could have been a bad accident and someone with less experience could have gotten hurt.
Anthony D.The employee (my apologies for missing his name) and the general manager, Tyler have always treated me with respect and ultimate professionalism. I appreciate the attention to detail and personalization they provide.
AnneMarie A.The only thing y'all charge to much per mile...
Patrick S.They did such a great job and the manager at this location of north Shreveport is amazing thank you for your service. The wedding planner. Not only will I recommend, it the only location I use. Thank you all!
Kimica R.Have the equipment I reserved and not have to wait 2 hours to get my equipment
Betty B.Appliance dolly ordered was not in truck. I didn't get charged for it when I returned equipment, which is fine. I was charged not only my final bill of 78.31 but also the $160.00 hold placed on my account!! When I contacted the U-Haul customer service number I was told it would be 3 to 5 business days before I would get the hold monies back! I worked for U-Haul before and it always took off the hold money when the final bill was submitted, I feel that if I wasn't checking my bank account closely I would be robbed of this money. It needs to be returned to my account immediately!
J. Paul H.I love every moment I spent from renting a truck to storage. Thanks I'm willing to recommend friends and family as well.
Luronda D. | Overall ExperienceThe manager was professional knowledgeable and very kind_ true asset to any company_thanks u-haul
melchizedek S.Its awesome will love to rent again.
Luronda D.Equipment was not clean on arrival, rode very rough at higher speeds, location did do curbside drop off it was very nice
Ryan E.The vehicle dolly only had one functional tie down strap.
Thomas C.Dropped off after hours
Michael P.The truck ran terrible! The gas hand didn't work
Kimberly R.Nada
Le S.Thanks so much. Costumers was very helpful and very informative and nice. Will love to come back any time.
Luronda D. | First ImpressionsMy uhaul had no running lights. We couldn't use the truck after dark without running the risk of getting pulled over. We rented it for two days and lost several hours of time because the truck wasn't properly maintained
Joshua S.The manager was cheating me on my storage fees. My receipt say 520 ,I pay a payment and it went up to 570 . That's not right. I would like to speak with someone about this matter.my number is 3185255181
Gloria P. | Overall Experiencethis has been a stressful time for my family. UHaul has made it better to know that I can complete the tasks before us.
TAMMIEWHB C.Ninguno
TARA M. | First ImpressionsBeverly could have been a little better at her job but otherwise a good.
Joshua B.Nothing everything was excellent Thanky You Uhail
TRINA W.Tyler and Daniel was very nice curious get me very well my last three visits thank y'all
CORY M.Everything just fine
ROSEMARIE E.No problems. The rental process was good and the after hours return was easy.
VALERIE P.Y'all have the right crew, at this location, they know how to meet and greet you!!
rosemarie E.Mr. Washington and staff were so kind and professional. They made a stressful time less chaotic. Thanks, U-Haul!
TAMMIE W H B C.The two gentleman that waited on me were extremely polite and helpful!
CARL Q.Have a kiosk for check in just incase a person's phone battery dies during the process of checking in the trailer after hours🤦â€â™€ï¸ or make it able to check in remotely after drop off.
BOBBY B.Fast friendly service, the employee who helped me drop off my rental, was eager to do his job and very on point
Ryan E.The make clerk was very experience, and knowledgeable of everything that goes on there
rosemarie e. | First ImpressionsEverything was fine jus keep doin wat Yall do👍
RODNEY H.Your home office worker put in her notes that she “told the customer the equipment requested wasn't available and that I acknowledged†this lead me to this location for my appointment believing I had my equipment ready. She didn't tell me the equipment was unavailable and then lied in her notes. I feel this needs to be rectified. The store manager corrected this, but I ended up paying more money than I was originally quoted on the phone due to having to rent different types of equipment after being lied to. I am very disappointed with her behavior.
COLLIN D.Uhaul should be more clear about the rates. Horrible explanation. Next time I will look for a different moving company
ELISHA B.I am SO SO glad the manger is gone from the Uhaul price ON north market SO glad he gone Because he was TAKE money from the people That was PAYING there storage and lie TO U in Your face
jeanette f. | First ImpressionsVery professional staff.
Delton E.Very friendly and helpful customer service! Gracias
NICHOLAS P.Very customer friendly thanks 🙏🏿 means the world!!!
TENIA T.The bathroom was awful.
STEVEN V.Everything was fine
Deborah M.N/C
derrick s. | First ImpressionsWe appreciate you for allowing us to be your customer for nearly 7 years. Shall we need your services in the future, we'd surely give you a call. 理粒 The Graves Family* ♀️
GLENDA G. | Overall ExperienceMy experience of Uhaul self storage have always been great.
Clifford P. | First ImpressionsI have used Uhaul plenty of times and I am greatly satisfied with the friendly customer service
Miaoche J. | Overall ExperienceI had the storage unit for roughly 8 months and everything looked the same way as I put it in there. No spiderwebs, bugs, moisture, and barely any dust.
Mikella O. | Overall ExperienceWorkers were very polite and friendly.!!!!
MARY B. | First ImpressionsThe people where very nice.The storage areas nice there was no trash revert where. The only problem I had was when have a high storage unit I would like to have a step stole so that I could reach for the things in the back of the storage.
Lula T. | Overall ExperienceI was billed for a climate controlled unit that was always hot, even after I complained. There was water damage in my unit which ruined my mattress and box spring. Very unprofessional service from this location.
NATASHA D. | Overall ExperienceOnly problem is that if you paid late they don't automatically open your unit. You have to tell them.
OC B. | Overall ExperienceI was very satisfied and would go there again.
Sandra W. | First Impressions¡Gracias!
Kimberly J. | Overall ExperienceThey got rats 🐀
lakesha a. | Overall ExperienceHearne location was ah very decent well maintained facility. And the staff was always friendly and helpful
JEFFREY G. | Overall ExperienceVery Nice And Helpful
sedonia t. | First ImpressionsMr. Aaron and His Staff Are Welcoming, Friendly and Awesome ...I Would Recommend This U-Haul Storage Facility To Anyone In Need Of Their Provided Services
janet s. | Overall ExperienceWe had the unit for 3 years and never had any problems they even gave us a new more secure lock. Would definitely use again
mike w. | Overall ExperienceI found trying to pay my storage rent from your website a bit difficult. The manager at U-HAUL explained how to navigate through the process.We'll see how it goes next time.
Lorenzo W. | First ImpressionsWas too warm to be considered climate controlled and had a mouse trap inside
David O. | Overall ExperienceGracias
Kimberly J. | First ImpressionsYou'll are awesome❗
marilyn t. | First ImpressionsStaff was very courteous and helpful with my questions and didn't rush me. I will recommend this site to my family and friends. I have used another one before but this one is the best one for me.
fRANCES c. | First ImpressionsI never felt like I've been ripped off before I like I have here. Ripped off
Amanda A. | First ImpressionsThe staff was courteous and helpful.
robert p. | Overall ExperienceGreat place and great customer services
Gay W. | Overall ExperienceVery clean storage space. The few time I went into the office, the staff was very friendly.
shefelah b. | Overall ExperienceNice friendly people
Shreka S. | Overall ExperienceVery happy with Uhaul as a whole.
Sharon C. | Overall ExperienceThanks for being there for me
tony g. | First ImpressionsFacility nicer than I thought. I never had any problems.
katina p. | Overall ExperienceIt was a Saturday morning and busy but Aaron never got frustrated with the line of customers. If we had more of him with great customer service Uhaul will be more successful than what you are.
Gracie J. | Overall ExperienceLove the staff, they are very nice and fast with getting the lease completed.
JEFFERY D. | First ImpressionsStaff members were very helpful and friendly
Gloria B. | First ImpressionsWe had a great experience and the gentleman had amazing customer service my children and I were very pleased.....
BARBARA B. | First ImpressionsI never got a call back from Ian; therefore I do not know what my prorated balance is. I called twice and I visited the location once. I vacated the property 12.17.18. I need to know my balance. T
IDA S. | Overall ExperienceN/C
ALICIA D. | Overall ExperienceYour employees are excellent helpful and accommodating thanks
robert r. | ReservaciónEverything was good on reserving a truck. But trying to cancel reservation was a whole different deal. I could not get anyone on the phone to change my first reservation and no answer again when I to
Kelly W. | ReservaciónExcellent Service
Lula M. | ReservaciónVery convenient for my needs.
Camelia F. | Overall Experience.
Jonathan C. | Overall Experience