Comentarios de los clientes para U-Haul Moving & Storage of North Shreveport

Very helpful.

The sales person was the absolutely best and very helpful. He was shorthanded due to a co-worker calling out but he handled things in a very professional way.

Personnel were very accommodating and helpful

The employees from the time I picked up the trailer to returning it back that evening where very professional and polite. They all thank me for my business.

Staff was very courteous and professional

We had the unit for 3 years and never had any problems they even gave us a new more secure lock. Would definitely use again

mgr. very disrespectful to Black Customers!!!!

Will used again

I have nothing to add. Check-in and Check-out was quick and easy. You extended a courtesy to me even though my vehicle had been reserved upon my return. You extended my time in it. Thank you all so much for doing that. I will recommend this location to everyone I know.

The customer service was excellent.

I found everything to be good, but the only problem I have is that I had to drive 70 miles one way to get the exact tow dolly that I needed (totaling 140 miles round trip, twice in one day) when there was a u-haul dealer in my town, less than mile from my home.

I did rent 12 furniture pads but I never broke the seal on the pad bag in the back of the truck and I still got charged for them.

Excellent Service! Very Friendly staff

Everything was great

The hold time for calls

More help to greet customer when they enter store. I preordered my equipment but had to wait for representative to be free to finish my order. He was working alone and had customers in front of me.

Stop beating people out they money😤 truck was clean when returned and only made two trips in the same neighborhood then the employees have no knowledge of what they suppose to do and with that being said they are rude also I wouldn't recommend that place

I use u haul services at least once a year for the past 7 yrs and this location at least 5. The over all experience has always been a pleasure. Even better this last visit. Thx guys at N. Market and Hearne. You're the best all the way around!

Thank you for your help in assisting us with our moving needs.

i only needed to rent the trailer for 24 hours; however the online option would not let me and made it be rented for 2 days. When i went to pick up the rental i advised the UHaul guy and he said he would fix it but he did not. I was charged for 2 days when i only needed it for one day.

The AC did not work in the truck and it was hot and it felt like the tires need to be changed all the truck did was shake and felt like it was going to die

Friendly staff!

Personnel were efficient and helpful, both at pickup and drop off. Will use this location again soon.

Make sure the member know what they're doing

I found trying to pay my storage rent from your website a bit difficult. The manager at U-HAUL explained how to navigate through the process.We'll see how it goes next time.

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Excellent customer service

The location was fine and the staff was polite. The truck we rented however is in no way safe to rent to the public. When not carrying a load the power steering works at highway speed, but not at low speeds. With a load power steering was non existent. Without a load the brakes barely worked well enough to be safe. With a load they were not safe at all and required as much force as possible to apply the brake. To maintain a stop you have to hold the brake down with so much force that you actually push yourself up from the seat. It is unacceptable and an absolute miracle that there was no wreck due to this.

Everything was excellent.

Was not. explained the mileage and was charged for insurance.alot of.extra charges unexplained.

Was too warm to be considered climate controlled and had a mouse trap inside

Communicate effectively. Answer the phones so that everything can run smoothly and people can get the equipment that they need on time. Have more than one associate to assist customers.

Aaron is an excellent manager and works hard to help customers.

Aaron is the best as long as he is at this location I will only rent from this one he has excellent customer service professionalism

Thank you

Nothing Aaron was very professional and has great customer service skills

Aaron was working when I picked up and dropped off. What an excellent staff member! You are very lucky to have him there as he was friendly, helpful, and very professional. I don't think I have ever had such a fast and easy experience renting any kind of trailer or equipment before.

I had an excellent experience. Everyone at the location was knowledgeable and helpful.

I've used Uhaul for the past 8 years moving kids through college, grade school, my business, parents, ect and have always had a great experience. The location I use in shreveport on north Hearne is always the best!

You'll are awesome❗

Friendly staff and great equipment. Thank you!

Nothing! Everything was great!!

The guy was very rude an tried to over charge me an he called the police on me

I have not always had a good experience renting trailers from U-Haul and others. But this one, by far, my best experience to date. The manager was friendly, professional & efficient...hard to find these qualities nowadays anywhere. Please pass my comments on to him.

The store manager And the lady that works there is awesome

Nothing perfect service.

It was 105 degrees outside and the truck didn't have air conditioning!!!

Staff was great, but the A/C in the truck was broken. It's summer in Louisiana...that shouldn't be acceptable.

Continue the courteous atmosphere. I enjoyed my experience at the location.

I have never used Uhaul services before and this was my first time and upon saving my information a notification came back stating they couldn't allow me to rent out a vehicle due to the person I added as a contact number because of his past services with them. They wouldn't allow me to rent out a vehicle to move some items for a couple of hours without paying $500.00 dollars. Mind you I've never rented from them before, and they were informed about that. I needed the vehicle because I didn't know or had a vehicle I could use to do what I needed. I felt it was wrong, inconsiderate to make someone pay for someone else's mistakes. I had nothing to do with that, I shouldn't have been responsible for it therefore I would not encourage others to rent here by any means necessary because of that very experience I'm highly dissatisfied.

I have used Uhaul many time in the recent years and this location by far had the most friendly staff and best service.

No problems at all

Very friendly personnel. Walked me thru the whole process. Very professional.

It's all good...

Staff was very courteous and helpful with my questions and didn't rush me. I will recommend this site to my family and friends. I have used another one before but this one is the best one for me.

I never felt like I've been ripped off before I like I have here. Ripped off

The staff was courteous and helpful.

Great place and great customer services

Very clean storage space. The few time I went into the office, the staff was very friendly.

Nice friendly people

Very happy with Uhaul as a whole.

Thanks for being there for me

Facility nicer than I thought. I never had any problems.

It was a Saturday morning and busy but Aaron never got frustrated with the line of customers. If we had more of him with great customer service Uhaul will be more successful than what you are.

Love the staff, they are very nice and fast with getting the lease completed.

Staff members were very helpful and friendly

We had a great experience and the gentleman had amazing customer service my children and I were very pleased.....

I never got a call back from Ian; therefore I do not know what my prorated balance is. I called twice and I visited the location once. I vacated the property 12.17.18. I need to know my balance. T

N/A

Your employees are excellent helpful and accommodating thanks

Everything was good on reserving a truck. But trying to cancel reservation was a whole different deal. I could not get anyone on the phone to change my first reservation and no answer again when I to

Excellent Service

Very convenient for my needs.

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