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Steven J | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of North Shreveport
Testimonials From Recent Customers
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Thank u
Desirae H | Overall ExperienceTyler and his team 100 STARS as always keep it up
EBONE S | Overall ExperienceProcess to get rental was fast and easy. This location and my go to Uhaul for all my storage, truck, and trailer rentals. 5
Ladarrius JI love the way, they treated me!$
rosemarie e | Overall ExperienceWe picked up a trailer 5/24 at 10am from this location. The gentleman at the front desk was pleasant, professional, and helped my husband get everything hitched up to our vehicle. The price we paid was as quoted from online reservation and appreciate that there were no surprises or extra fees and charges at the counter. Great smooth and seamless experience.
KENISHA Sgreat customer service, drop off was very quick and easy
MICHAEL WTyler is always great
ERIC PGuys know their business! Very helpful!
CHRISTOPHER HExtraordinario servicio al cliente
Trayon JThank each and every one of you
STEWART J | First ImpressionsI told the salesclerk when he asked for my paperwork on the trailer, I didn't have it because I was not handed any paperwork at the time I received the trailer in fact the dealership was not even open, and I had reserved this trailer in a week in advance, and it was double booked He gave me the telephone number to U-Haul customer service.
DAVID BI would recommend them to anyone. On time, everything was coordinated perfectly.
Martha B | First ImpressionsIt was a professional and productive event
Eric TPolite helpful
RYAN ENothing at this time. The service was greaat and the workers were very helpful.
SHAWANNA Bpick up was easy and fast. I like that. they tested my light to ensure they were working. drop of was easy also I pulled in they unhooked it and that was it, received e mail in matter of minutes. very efficient.
MICHELLE TEverything went Great
WILLIE DStaff was friendly and respectful
TERRY FNothing, everyone was excellent, including the manager, that’s was there, while Tyler, is on vacation!!!
ROSEMARIE EIt was a very pleasant experience. Everyone was very professional, nice and everything that was taken care of in an expedited manner.
Michael BYour survey is bogus and flawed for a 24/7 rental. The location was good but the experience was terrible. I made the reservation on a Wednesday to pick up at my preferred location. On Friday my pick up got moved to a large central location store. When I arrived Sunday morning at 0709 to pick up truck, they had no truck for me so I had to drive an extra 25 minutes North to fleet a truck to North Hearne. So yes the store did a good job but everything before that dealing with this rental was terrible!
John WThe staff was professional and did a fantastic job installing my hitch!
Shannon SThe truck smelled like alcohol. An it was making a loud ticking noise
ALISA CThe front half of my storage room had been flooded… when this happened I don't know and no one told me to come and check on it. From what I could see it came in from underneath the door. It didn't come from the ceiling at all. But, I had Tyler Washington to come and see before I started taking my things out. He also took pictures.
Crena R | Overall ExperienceLights stoped working two differant times, tires were junk, had a blow out , through rubber all over traffic, set on side of road for a hour and a half waiting for assistance in the middle of Dallas, and this happened because I had to drive 4 1/2 hours to take it back, because they wouldn't let me drop it in the city I was going, so had to take it all the way back. If your waiting for my next rental, get ready to do so real waiting, want be no next rental, not from u-haul, u-haul used to be good, used to be
BILLY DVery helpful staff on site. Great service!
MICHAEL SEveryone just treat you great, and very friendly.
TIMOTHY D | Overall ExperienceThe transmission was going out on the truck. But I was able to get my stuff to my new address. But they tried to charge extra for more miles on the truck. But the manager straighten it out for me. But they should have reimburse me for them having a truck with transmission going out. If I had to make another trip I couldn't have. Because I wasn't driving the truck like that.
JAMES BThank you!! Wonderful experience
SHERWOOD YStaff was professional, friendly and very helpful in showing me what I needed to tow a vehicle. I would highly recommend this location.
TIMOTHY PI ordered a dolly but didn’t get one
LEA LI feel that the customer service was excellent.
LUTHER CThe best U-haul I've ever dealt with and I have moved alot. Love ya"ll : )
Marion N | Overall ExperienceAll the people are very nice helpful and friendly. Go above and beyond to get what you need for their customers.
Rosemarie F | First ImpressionsEmployees (Female desk agent) should not be watching wild videos on their phone where the customers can hear what they are watching
WENDY BThis is the only location I use. From the time of pick up to the time of drop off, the staff was very friendly and helpful. Highly recommend this location.
JAMES MThis is the only storage unit, I preferred!!!!!
rosemarie e | First ImpressionsNada
VERNON JI was charged 12.75 for 1 1/2 gallons of gas. I spent 30.00 for gas and it was on 3/4 instead of 7/8 but 5.00 more dollars would have been all it needed. I'm done renting your trucks. I've rented them at least three times and this time was the worst for me. Will never come back.
SADIE HKeep up the good job Great customer service
WILLIE HVery good customer service!
LAURA FHaving a light inside the storage unit would be helpful. It's hard to see even in the daytime. That's my only issue.
Shequilla T | Overall ExperienceThe was old and sounded like it did not want to go a couple times.
ANITA HBoth Employess Khiya & Dominique Were Excellent & Knowledgeable About Their Job.
ALATRECIA AI just remembered that I had to add: The owner who assisted me was ok; however, the representative was sitting at the counter eating her breakfast, which was completely unprofessional.
TONIA AGreat service, very professional. Easy pick up of trailer.
RICHARD HTyler was excellent and very thorough with our engagement.
Monshelle H | First ImpressionsI rented an appliance dolly and a furniture dolly was in the truck. I was dropped off so i had to use the truck to go to another location to get the appliance dolly. I feel like uhaul should reimburse for the milage i paid for for me to go get the dolly
Carol JTyler is always professional and accommodating. I enjoy working with him for all of my Uhaul rental needs!
ANNE ACreate a roof top access for when belongings get shifted and jam the sliding back door. Some Louisiana roads are horrible to drive on.
Molly EYoung man was very informative and helpful
GHITIANA OI had a last minute moment to move my stuff out of the storage room and uhaul service was able to rent me a truck 🚛 same day with great customer service 😺
ANGELA Tthe employees were so great, we moved my mother's stuff so fast, the truck was perfect and will use yall again and again, ty for making this so easy
PHILLIP SThe associate was professional and polite.
ROBERT WI have rented storage space and equipment and vehicles from U-Haul. This location in my opinion is one of the best. No matter what area of town I live in this is the location I choose . Tyler and Daniel are the best. Daniel customer service exceeds. I work with the public Monday through Friday and good customer service is a must. Customer service is what keeps us in business. The U-Haul family you have two great young men working for your company exceeding customer service. I do not know the two men personally but from years of doing business with U-Haul they exceed and customer service friendliness and helpfulness with the customer. I have tried other U U-Haul areas and I am willing to travel an extra 10 miles to get to the Hearn and North market location.
ANNE GThese guys are great; going the EXTR Mile. The problem with the receiving location after an extraordinary circumstances, not so good. Because they could, charged me unnecessarily.
Mark GMy reservation was not originally for this location. It was for the one across the street from where I live in south bossier. I booked a reservation online for 2 days . I got the pick up time and location and when we get there to pick it up there is no truck available for us. Which was extremely frustrating. Austin was working, he was great. Bradley the manager who we called to get help with the situation was very unhelpful and rude. Austin then got online looking for another truck and called customer service. I believe Olivia is the young lady that helped us. Austin found a truck at this actual location and she confirmed it and set the new reservation for the next day. We get there at 7 am and Tyler was working and he was great too. It all worked out but no thanks to the manager at first location. Had I not gotten out of character and just accepted there was no truck available we would not have gotten the truck we needed to move that day. Very grateful to the three employees that helped us Friday night. They deserve 5 stars for their customer service. Bradley on the other hand seems to need a refresher in customer service .
Hunter NExtraordinario servicio al cliente
CATINA KCustomer Service was AWESOME the rep can smile and be more friendly but Service was good
TANGELA PGreat experience
Todd LThe two employees working that morning were very helpful and had the trailer hooked up, the lights tested, and the paperwork done within 10 minutes. One was training the other guy who appeared to be new and was explaining how to connect the safety chains properly. When I returned it that afternoon, the same employee was still there and he was still polite, disconnected the trailer, asked if any issues, and had me out the door quickly again. That was my easiest and most pleasant rental experience ever . The young man working that morning (the trainer) seemed to be an excellent employee.
Eric GGenial
Delaine KTyler was great! My spouse and I are senior citizens and found Tyler to be most helpful in guiding us through the rental process!
Sharon AMr. Tyler was very professional, direct, and handled every question with confidence and clarity. Greatly appreciate this gentleman.
Will Sstaff very nice and attentive, easy in and out.
GERALD HVery friendly place!
Sandra HReservation made through national center. Drop off location confusion
MICHAEL WVery good customer service.
NESSIR Hgreat
Heath II was well pleased with all the service from the employees at this U-haul
MARVIN M | Overall ExperienceMore professional and better track of the equipment . Giving us the wrong truck and have the wrong truck info on my account gave us so many problems returning it
Jessica DHelpful and friendly assistance
James BExcellent customer service and a job well done.
Joshua TGreat service, responsive & willingness to help!!
ROBIN H | First ImpressionsWater
Symeon C | Overall ExperienceMore lighting and ensure the storage foundation is fully covered
Katrina H | Overall ExperienceNo comments
CHARLIE R | Overall ExperienceMy storage room is smell. I paid for 2 or 3 bedroom but it looks like 1
Antoinette L | Online Move InThe inside of the storage has some kind on residue on the walls and a bad patching and there is no light for my storage unit.
Katrina H | First ImpressionsTyler was absolutely great , and helpful so was everyone else on staff. I will use you guys again if/ when needed.
Gerald L | Overall ExperienceWould of got 5 stars if the rent don’t go up every year that’s the only thing I don’t like
Shivonda H | First ImpressionsTyler and Jerri were awesome in assisting us with the move in and the move out of our belongings. We appreciate you and will most definitely use you guys again. Special thanks to Jerri for being so helpful and so pleasant to talk to . Again you are appreciated. Enjoy the holidays
TONY H | Overall ExperienceThink you uhaul
Marc L | First ImpressionsThe staff is nice, helpful and relatable. I wish I could have dealt with them more than the app. Nothing loads up correctly or it doesn't transfer well or something. I just rather deal with the staff until the kinks are worked out
Alisha M | Overall ExperienceI just hate they don't let you put something on your amount once its over due , is single mothers has other more important bills so if we try to put something on our balance, I figure like it should be appreciated, but we you all it's all the amount or nothing at all . But overall everything else is great .
Lakenya L | Overall ExperienceNasty old dirty smelly wood chipping
Victoria F | First ImpressionsEveryone was professional
RUEBEN H | First ImpressionsHard working people you have at this location
BRUCE Y | Overall ExperienceThe onsite staff is friendly, courteous, & helpful. I wish that it was easier to contact local staff by phone.
John J | First ImpressionsI feel all customers should have 24 hour access to their belongings !
Chrishonda M | Overall ExperienceEveryone was so very sweet and nice!!! Very helpful and respectful to everyone that comes in the store. Go over and above to help you get what ever you need . I am so happy to help meet everyone one that works in the store!!!!
Rosemarie F | Overall ExperienceThe storage rent is a little to high but overall it was a good experience.
Tarsha W | Overall ExperienceThe customer service I experienced was fast and friendly. They were second to none!
Trenese T | First ImpressionsI had a truck that I reserved. Got there....paying movers by the hour and the truck was not read. We had to sit and wait until the office opened. Will never use this company again!
Sarah E | Overall ExperienceNeed bigger carts.
Symeon C | First ImpressionsN/C
TASHONDA G | First ImpressionsI will use them as I always have and this time I move my niece .
BOBBY E | Overall ExperienceUsed this storage multiple times, always great but is a bit pricey compared to others
Allie H | Overall ExperienceFriendly and helpful. Very pleased
Randall F | First ImpressionsOnly complaint is the price goes up alot.
LORENZO M | Overall ExperienceMy experienced scared me at first, because I realized I was still being billed after we moved our items from storage. I called & talked to Tyler and he fixed everything right away, thanks for being so great.
Royce R | Overall ExperienceI didn't move out on the 8/13/2022.
Rhoda G | Overall ExperienceBueno
Veronica R | First ImpressionsThis facility is subpar at best. The climate control is off sometimes, and who knows for how long/? The hall lighting is sometimes off and the units don't have interior lighting. Complaints aren't taken seriously and the GM seems unconcerned and unwilling to improve the situation. I would never recommend this location for storage! Their rental truck service, however, is much more efficient. The counter help is polite and courteous.
Kelly M | Overall ExperienceUpon move in, my storage unit had to be switched because of the door condition, but the staff switched me promptly with no issues.
Treneisha J | First ImpressionsThe facility is in below average condition. The A/C in the climate controlled area has been broken/insufficient for MONTHS with no estimated date of repair. There is NO LIGHT in the units and there were rat traps and holes in the walls. I had to leave my things in the unit until I could schedule another time that I could get labor to help me move AGAIN. The person on the counter was very helpful and apologetic but the GM was a complete JERK. He couldn't care less whether my belongings were safe, that the A/C wasn't working sufficiently, or that the unit had a huge hole in the wall into the next unit. Whomever the franchise owner is should lose the privilege of representing Uhaul. This owner is negligent and doesn't represent the quality or service on which Uhaul has built their reputation..0
Kelly M | First ImpressionsI reserved two climate controlled units and was unable to complete my move in because the second unit was not located in a climate controlled building. The facility is in below average condition and I had to leave the truck locked with my belongings and have to return to the facility this morning to try to get an appropriate remedy. I am having to pay labor again, alter my travel plans, and possibly pay another day for the truck since I was unable to empty its contents and turn in the key. I am very disappointed and exhausted. The uhaul answering service after hours was very sympathetic when I called and did direct me on what to do accordingly. Hopefully this will be resolved easily this morning.
Cynthia F | First ImpressionsGive Tyler and staff a raise very professional service!!
verdell w | Overall ExperienceI love every moment I spent from renting a truck to storage. Thanks I'm willing to recommend friends and family as well.
Luronda D | Overall ExperienceThanks so much. Costumers was very helpful and very informative and nice. Will love to come back any time.
Luronda D | First ImpressionsThe manager was cheating me on my storage fees. My receipt say 520 ,I pay a payment and it went up to 570 . That's not right. I would like to speak with someone about this matter.my number is 3185255181
Gloria P | Overall ExperienceNinguno
TARA M | First ImpressionsThe make clerk was very experience, and knowledgeable of everything that goes on there
rosemarie e | First ImpressionsI am SO SO glad the manger is gone from the Uhaul price ON north market SO glad he gone Because he was TAKE money from the people That was PAYING there storage and lie TO U in Your face
jeanette f | First ImpressionsN/C
derrick s | First ImpressionsWe appreciate you for allowing us to be your customer for nearly 7 years. Shall we need your services in the future, we'd surely give you a call. 理粒 The Graves Family* ♀️
GLENDA G | Overall ExperienceMy experience of Uhaul self storage have always been great.
Clifford P | First ImpressionsI have used Uhaul plenty of times and I am greatly satisfied with the friendly customer service
Miaoche J | Overall ExperienceI had the storage unit for roughly 8 months and everything looked the same way as I put it in there. No spiderwebs, bugs, moisture, and barely any dust.
Mikella O | Overall ExperienceWorkers were very polite and friendly.!!!!
MARY B | First ImpressionsThe people where very nice.The storage areas nice there was no trash revert where. The only problem I had was when have a high storage unit I would like to have a step stole so that I could reach for the things in the back of the storage.
Lula T | Overall ExperienceI was billed for a climate controlled unit that was always hot, even after I complained. There was water damage in my unit which ruined my mattress and box spring. Very unprofessional service from this location.
NATASHA D | Overall ExperienceOnly problem is that if you paid late they don't automatically open your unit. You have to tell them.
OC B | Overall ExperienceI was very satisfied and would go there again.
Sandra W | First Impressions¡Gracias!
Kimberly J | Overall ExperienceThey got rats 🐀
lakesha a | Overall ExperienceHearne location was ah very decent well maintained facility. And the staff was always friendly and helpful
JEFFREY G | Overall ExperienceVery Nice And Helpful
sedonia t | First ImpressionsMr. Aaron and His Staff Are Welcoming, Friendly and Awesome ...I Would Recommend This U-Haul Storage Facility To Anyone In Need Of Their Provided Services
janet s | Overall ExperienceWe had the unit for 3 years and never had any problems they even gave us a new more secure lock. Would definitely use again
mike w | Overall ExperienceI found trying to pay my storage rent from your website a bit difficult. The manager at U-HAUL explained how to navigate through the process.We'll see how it goes next time.
Lorenzo W | First ImpressionsWas too warm to be considered climate controlled and had a mouse trap inside
David O | Overall ExperienceGracias
Kimberly J | First ImpressionsYou'll are awesome❗
marilyn t | First ImpressionsStaff was very courteous and helpful with my questions and didn't rush me. I will recommend this site to my family and friends. I have used another one before but this one is the best one for me.
fRANCES c | First ImpressionsI never felt like I've been ripped off before I like I have here. Ripped off
Amanda A | First ImpressionsThe staff was courteous and helpful.
robert p | Overall ExperienceGreat place and great customer services
Gay W | Overall ExperienceVery clean storage space. The few time I went into the office, the staff was very friendly.
shefelah b | Overall ExperienceNice friendly people
Shreka S | Overall ExperienceVery happy with Uhaul as a whole.
Sharon C | Overall ExperienceThanks for being there for me
tony g | First ImpressionsFacility nicer than I thought. I never had any problems.
katina p | Overall ExperienceIt was a Saturday morning and busy but Aaron never got frustrated with the line of customers. If we had more of him with great customer service Uhaul will be more successful than what you are.
Gracie J | Overall ExperienceLove the staff, they are very nice and fast with getting the lease completed.
JEFFERY D | First ImpressionsStaff members were very helpful and friendly
Gloria B | First ImpressionsWe had a great experience and the gentleman had amazing customer service my children and I were very pleased.....
BARBARA B | First ImpressionsI never got a call back from Ian; therefore I do not know what my prorated balance is. I called twice and I visited the location once. I vacated the property 12.17.18. I need to know my balance. T
IDA S | Overall ExperienceN/C
ALICIA D | Overall ExperienceYour employees are excellent helpful and accommodating thanks
robert r | ReservationEverything was good on reserving a truck. But trying to cancel reservation was a whole different deal. I could not get anyone on the phone to change my first reservation and no answer again when I to
Kelly W | ReservationExcellent Service
Lula M | ReservationVery convenient for my needs.
Camelia F | Overall Experience.
Jonathan C | Overall Experience