Comentarios del cliente para U-Haul Moving & Storage of North Shreveport
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of North Shreveport
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Pamela N. en
Excellent customer service
CORINNE H. en
We had an issue getting truck into our driveway, informed employee and was told there was nothing they could do about it. Can’t drive truck over 50. Suspension has horrible. Because of truck jumping , bouncing and jerking we had multiple things get broken. Because we could t go over 50, we had to pay vid extra days.
christopher c. en
Horrible customer service. Ignored line of customers Did not explain there would be a $30 charge if tank is not returned at exact same level as when picked up. Argued with me about difference between tank being 3/8 full versus 1/4 full. Total rip off
Terence W. en
This isn't an issue with this establishment, but with Uhaul customer support as a whole. I tried to change my drop off location only to be told that it couldn't be done. I was told I can drop off my trailer to any Uhaul dealer, but the dealer might charge a 'wrong location fee'. I went to a local drop off location that differed from the one I originally chose and was told that I could drop of there, but the fee would be double the rental. I rented the trailer for $388.00. Uhaul should make the process of switching drop off locations a better experience and not extort customers out of money just or needing to change a drop off point.
chris s. en
All good, after hour check-in was helpful.
David W. en
Quit trying to break people
Tara C. en
Everything was awesome including your General Manager Mr. Aaron
Mark E. en
Again - top notch service - thank you!
Robert M. en
Nothing everything was great
Angela Z. en
After calling and letting this location know the condition of the rental, it smelled of death, they promptly allowed me to return it for another. They even gave me an extra day to make up for the one that I lost.
Rishard L. en
The representative on the phone gave me bad information but the people in the store and on Lake St were very helpful and did all they could to make the process smooth.
Calvin C. en
Just keep up the good work
misha s. en
Lower mileage rates would be awesome for ALL CUSTOMERS!!!! But overall i will continue to use the services
Adlue L. en
In spite of the computer being down, the young man did an excellent job with his phone to complete my transaction
Phil C. en
No problem here, pulled up came right out got the info, went inside and was taken care of immediately, in and out without any issue.
Crystal W. en
Nothing everything was great
Christy J. en
Customer service was perfect fast and Friendly environment. I'm happy I use your services.
Gracie J. en
It was a Saturday morning and busy but Aaron never got frustrated with the line of customers. If we had more of him with great customer service Uhaul will be more successful than what you are.
JEFFERY D. en
Love the staff, they are very nice and fast with getting the lease completed.
maurice h. en
open a location closer to Oil City/Vivian.. service was beyond excellent.
Omega T. en
Everything was Perfect!!! Keep doing what you’re doing...
Gloria B. en
Staff members were very helpful and friendly
orlisa j. en
The service tech was very polite and friendly. Love the convenience and location of this company
Rose K. en
The only thing is they dont put a hold on my account they draw the money out. Before my contract is finshed.
BARBARA B. en
We had a great experience and the gentleman had amazing customer service my children and I were very pleased.....
IDA S. en
I never got a call back from Ian; therefore I do not know what my prorated balance is. I called twice and I visited the location once. I vacated the property 12.17.18. I need to know my balance. T
ALICIA D. en
N/A
robert r. en
Your employees are excellent helpful and accommodating thanks
Kelly W. en
Everything was good on reserving a truck. But trying to cancel reservation was a whole different deal. I could not get anyone on the phone to change my first reservation and no answer again when I to
Lula M. en
Excellent Service
Camelia F. en
Very convenient for my needs.
Jonathan C. en
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