Customer Reviews for U-Haul Moving & Storage of North Scottsdale

13,085 comentarios

15455 N 84th St   Scottsdale, AZ 85260
(Hayden & Northsight)

(480) 991-8948

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(480) 991-8948

15455 N 84th St
Scottsdale, AZ 85260
(Hayden & Northsight)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Thank You, for finding the best way to cooperate with me and assisting myself in keeping the experience a pleasant and cooperative experience. Respectfully, Grant DeBerry

Grant D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

William H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRAIG M. 
Clasificación:
5.0

Very easy process to rent from this location with friendly staff.

Percy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth P. 
Clasificación:
5.0

Don't need to improve excellent service

RONALD S. 
Clasificación:
5.0

I just ended up not needing it thanks!

Marilyn K.  |  Overall Experience 
Clasificación:
3.0

what is the point of having insurance on these moving pods if the process to file a claim is a labyrinth of phone numbers and touch tones? I had a shelf very sentimental to me that I packed carefully and it arrived damaged and the rep west claims adjuster said cuz there wasn't any evidence that the U box was mis handled or whatever that I'm just SOL. THE EVIDENCE IS LITERALLY MY BROKEN SHELF. I get it, its my word against uhauls. so lame tho. scheduling was also a mess. nobody seemed to care when I spoke to them over the phone nor would they add my girlfriends number to the account after I asked several times. classic left hand not talking to the right hand. There is clearly a lack of culture of service with Uhaul. I'd be surprised if anyone even reads this but at this point I've exhausted every other option.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORGAN M. 
Clasificación:
5.0

No complaints.

Ricardo E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

Rodney was excellent help and went the extra mile for us.

Blake S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
5.0

They were really friendly, really helpful, and really fast.

JOSE Z. 
Clasificación:
3.0

Everything regarding the van and quick service was Ok…. However there was a gentjj k mean who works at this Scottsdale location who has a heavy accent, who was incredibly rude and unprofessional, I spoke with him both on the phone and in person, he was not only impatient, but was yelling at me telling me to not say anything , and that he couldn't help me.. I was simply trying to get help and info .. he was also very impersonal and put off by helping in person as well.. He should NOT be working with the public!! He is extremely unprofessional… sad for you and those who have to deal with him. Otherwise everything else was ok, but that ruined my experience… and I am a repeat client who works in this area.

HARRELL F. 
Clasificación:
2.0

The staff was wonderful, but my experience was awful. I had a reservation for a location 25 min west of my house, not ideal, but doable. I loaded up my car and dropped my husband off at Home Depot then i went to my location. After having a reservation for months, they didn't call to tell me they didn't have my size unit. I could pay $110 more a month for a size I didn't need, but no thanks! So I had to go to one 25 minutes north of my house AND we couldn't get anything we needed at Home Depot bc my car was still loaded. On top of this, I couldn't get back to pick my kids up on time bc I didn't have any place for them to sit, so i was scrambling there. I ended up spending 4 1/2 hours trying to get into a locker and all because no one called to tell me to go somewhere else, and i had 8 Rubbermaid totes, that's it. Then on top of that, the place they sent me in the end was $15 more a month for that same size and it wasn't even climate controlled! The first one was, how does that even figure?! And I wasn't told that when I left the first place for the second. So while I rate your staff with excellence for friendliness, the experience was pretty awful. Any day this would have been annoying, but we're moving and have a million things to do, this shouldn't have been such a Process!

Rachel W.  |  First Impressions 
Clasificación:
3.0

Inside cab was not clean, passenger sun visor broken and inside of windshield was extremely dirty.

GERALD S. 
Clasificación:
5.0

Facility was very convenient and it even had a community donation area which I thought was unique.

Michelle M.  |  Overall Experience 
Clasificación:
5.0

I'm a long time customer of this store.

Bryan R. 
Clasificación:
5.0

Nothing I can think of Thanks

Vincent V. 
Clasificación:
5.0

El cliente no dejó un comentario.

WANDA P. 
Clasificación:
5.0

Fast easy friendly

BEVERLY K. 
Clasificación:
3.0

Poorly maintained equipment

PERRY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA R. 
Clasificación:
4.0

I was over charged But next day the customer service helped to refund me by phone

LISA C. 
Clasificación:
4.0

Waited for almost an hour in line to get to the counter to actually rent. I had done everything on line ahead of time. It shouldn't take this long. 6 check out positions and one person behind the counter.

STEVEN S. 
Clasificación:
5.0

Had U-Box shipped from Pittsburgh to Scottsdale. The box arrived intact and on time. U-Haul personnel were helpful and responsive to questions. I would definitely use the service again.

Carl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICK L. 
Clasificación:
1.0

Get rid of the manager Rodney. He is an awful, mean, horrible person.

Kasie J. 
Clasificación:
5.0

Owner is great

TIMOTHY M. 
Clasificación:
5.0

Rodney did a great job handling the multiple customers standing in line!!! He made sure we were taken care of and out of there. When the phone would ring he would politely say I am going to put you on an extended hold until I get the customers standing in line taken care of. One caller said "I just have a few questions" and he replied "I will be with you in a bit when I am available". All of us in line were truly impressed and made comments to each other. THAT IS CUSTOMER SERVICE!!!!

JEFFREY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lee F. 
Clasificación:
4.0

Radio did not work in truck. Online check in did not work either. I think your website doesn't work.

CRAIG P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Pamela A. 
Clasificación:
1.0

The manager who was black person has very bad customer service and told me don't come back here anyway with his attitude I never want to see his face again

MOHSEN E. 
Clasificación:
5.0

Nothing it was perfect. 10/10

GEORGE J. 
Clasificación:
3.0

There was only a single person working the counter and they were managing the counter plus some other operational issues with containers being picked up (he needed to keep texting and calling operations while helping counter customers), which made it pretty non-efficient. With the online check in option offered on the site, there should be a 'fast lane' at the counter for pick ups for people that have completed everything online and checked in already. When I picked up the trucked, I tried to use the app/website that was texted to me and the photo function wouldn't work with an iPhone 12 Pro to capture photos of the pre-existing damage to the truck. The truck I was given appeared to have a full tank of gas from the gauge, but when I filled it up on the way back it too 3-1/2 gallons for a 20 mile roundtrip. Either the truck is extremely inefficient (newer GM/Chevy truck), or the tank was not entirely full. They offered to let me go in and talk to the counter about adjusting my total, but with the long experience at the counter when I picked up the truck I opted to not talk with them. I would recommend this location to a friend because of its convenient location, but operationally there seems to be room for improvement.

LARRY G. 
Clasificación:
5.0

Mr. Zayas and the staff at this location are wonderful, I have rented many times at this location and the staff are always helpful and professional

Sarah P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexander M. 
Clasificación:
4.0

Very poor check in process - only one person available to check in for equipment rental. Long line of customers. Stream-line process for simple rentals such as trailers and instore purchases.

JEFFFREY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS U. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY T. 
Clasificación:
4.0

The price was terrible, way to high and I have rented from UHaul quite a bit.

LYNN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER M. 
Clasificación:
5.0

Our experience was great

Juanita O.  |  Online Move In 
Clasificación:
5.0

Very friendly and helpful. Quick to get trailer hooked up and on my way. Very fast return experience as well! Nothing to improve on.

JOHN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JODI J. 
Clasificación:
5.0

Work liked a champ. Personnel were excellent. Gracias.

JENE S. 
Clasificación:
4.0

Confusing when I used the service to pick up truck via my phone and I didn't know where to go and still had to go inside. Manager is a great guy and should be promoted and given a raise.

WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim L. 
Clasificación:
3.0

I had no idea where to find my truck. I had to ask I guy who was renting. He said match the key chain to the number in the truck.

Matt C. 
Clasificación:
2.0

One person working the register. 45 minute wait. Trailer was NOT checked over prior to rental! The rear safety chain was missing the attachment hook, and the surge brakes were non-op. The trailer cooked my truck brakes going down the Grapevine, N. of L.A. Second time this has happened. Last time the 26' truck had a cracked windshield, at eye level. It made driving at ight very difficult. It also pulled hard to the right. Clearly out of alignment. I used to drive heavy equipment and had a CDL for 20 years.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne G. 
Clasificación:
4.0

Allow customer parking in lot

Philip A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIZABETH B. 
Clasificación:
5.0

I do not know. My experience was perfect. Reserved a truck on short notice, and I was on the road with it within 30 minutes of my initial call - simply amazing!

STEPHEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond R. 
Clasificación:
5.0

These guys were also great. Very friendly and got the truck checked in a very professional manner. I've moved all over this country in the last 46 years as military and civilian; U-Haul is the only way to move. Sincerely, Tim Feeley

TIMOTHY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
1.0

What a poor experience this morning. I showed up at 8:50am for a 9:00am reservation. There was one person in front of me and one being assisted. The person being assisted had a reservation issue. After waiting a 20 to 25 minutes (no exaggeration) your employee finally looked up and decided to call for assistance. A second staff member showed up after 5 minutes. She helped the person in front of me. That took less ten minutes. She then assisted me. She gave me keys to a van. I went out to the van. It had mechanical issues. I went back inside. They scurried and simply gave me a new set of keys. I went out to find the van was buried behind my original vehicle with no way to get it out. There was no one to help me. More time passed before a person who identified himself as an IT tech got the keys and moved the vehicle so I could leave. I also noted that the van was supposed to have a full tank of gas as noted on my text message. It did not. It was almost a quarter of a tank short. TOTAL TIME SPENT AT THIS LOCATION BEFORE MY DEPARTURE: 55 MINUTES. All the while I watched two employees come and go and tell stories about stolen cars. You wasted an hour of my day on move day without any regard for what had transpired. The entire staff was clueless.

GERALD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
4.0

I didn't receive an email once I turned my truck in. The person told me to leave it with the keys in and I did. And then no one emailed me, so I had to call this morning and find out if there were any other issues or charges and to get my receipt.

PAUL NATHANAEL K. 
Clasificación:
5.0

Simple, Efficient and affordable

DENNIS M. 
Clasificación:
5.0

Re: Employee Oreanha Rodriguez It was a pleasure to to work with your employee, Oreanha Rodriguez in our most recent visit. I've been renting from U-Haul for many years. Bar none, she provided the best customer service We have ever received. I mean it. She demonstrated knowledge with the inner workings of the company, it was clear she knew how to work the computer system and, above all, she had a friendly way of engaging with all the customers and staff. Wow! Pay attention. This is how all employees can be to grow and sustain your business. Thank you, Mark Sulger 5201445-9929

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL W. 
Clasificación:
5.0

Ventura Customer service was incredible!

Jonathan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN O. 
Clasificación:
5.0

Check in and check out were fast and convenient. The 20' truck did the job. We also used the Moving Helper option. Those guys did a great job.

STEPHEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
5.0

In and out real quick. And all the guys were polite and helpful.

RICHARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin S.  |  Online Move In 
Clasificación:
1.0

I was overcharged for the service I didn't order and for the gas which was lower than what they claimed during check-out (although I added for $10 (2/5 gallon) after using for only 22 miles)

Sam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
4.0

When I dropped my car off to have a hitch installed I wanted to know how long it would take and the general manager a man name Rodney with an attitude said they would call me by 5 PM I dropped my car off at nine in the morning. The man had a bad attitude. the reason I would recommend you again is that I got a call within 20 minutes that my car was done and had to go back to get it. Terrible customer service and then good customer service.

stuart E. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDMUNDO F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren T. 
Clasificación:
5.0

Quick reservation, pickup and return here. Truck was perfect and clean. Great location and staff. Gracias

MARK C. 
Clasificación:
5.0

Great Customer Service!!!!!!!!!

Jonathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

UJJWAL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert E. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACKWAYS K. 
Clasificación:
5.0

Marketing is deceiving. I'm surprised you still bait customers with the $19.95 rental quote when it is much more than that. U-Haul, you're better than that. Jeff

Jeff A. 
Clasificación:
5.0

Good professional service

TERRY G. 
Clasificación:
2.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
5.0

Quick in & out drop off process with friendly staff.

Eric A. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
4.0

Friendly and nice guy that helped me today.

Rizwan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RALPH R. 
Clasificación:
1.0

The location manger really needs to learn customer service only one staff member understands customer service and the values of keeping a customer

SKYLER P.  |  Overall Experience 
Clasificación:
3.0

The management is not well organized

Lacy J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Katherine G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rona j.  |  Overall Experience 
Clasificación:
4.0

Manger is not customer friendly. We have two units at this facility. I had to bring equipment in after normal hours and had an issue with access. Called the emergency number which was the manager. Never returned my call and was not able to enter. When I asked him why he didn't answer he said he doesn't respond since he is up very early. NOT ACCEPTABLE

Mark E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janie D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri S.  |  First Impressions 
Clasificación:
2.0

Facility in TEMPE. 5 star. Facility in north Scottsdale. One star. North Scottsdale 1. Inaccurate info re: location of storage 2. "Good Ol Boy" rambling between counter agents and immediate customers while long and growing line of individuals questioned up and waited for agents to handle customers inacprofessional and business like manner!

JONATHAN G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

pamela c.  |  Overall Experience 
Clasificación:
5.0

Everyone especially management were very friendly and helpful. Got me right in and out. Gracias.

Vashara N.  |  Overall Experience 
Clasificación:
3.0

We were given a free month with the purchase of our Uhaul. Gave them the reservation, confirmed the free month over the phone and when we arrived they had our reservation and we had to pay for the first month

ERIC W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron G.  |  First Impressions 
Clasificación:
5.0

Staff are super friendly. This facility is first class. Excellent people, excellent facility.

Niall B.  |  First Impressions 
Clasificación:
4.0

Just thought the lady was telling me access hours, not office hours. Was confused when unloading trailer to storage before office hours closed.

Lorenzo T.  |  First Impressions 
Clasificación:
5.0

The young lady was extremely friendly, professional and courteous. She was thorough and explained everything to me.

Bruce R.  |  First Impressions 
Clasificación:
5.0

Rodney Zayas top notch employee. Did everything he could to make my moving experience. Less hectic. I dealt with 5 or 6 different employees .. all of them were excellent here in Scottsdale

anthony s.  |  First Impressions 
Clasificación:
5.0

Absolutely love this location, the staff is extremely helpful and friendly!! Rodney and Carty have always gone over the top to help accommodate and make the process as easy as possible!! Highly recommend:)

Alexis H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Roberta M.  |  Online Move In 
Clasificación:
5.0

I can't say enough about Rodney !! He's a class act ! So Helpful with all my silly questions. He has the patience of a saint ! It's so refreshing to find a person who Obviously loves what he does! The whole staff were so helpful ! But Rodney is a gem !! I was having such a horrible day and he made me laugh and explained everything I need to know about the truck . Thank you ! !

ELLIE D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Julio A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando A.  |  First Impressions 
Clasificación:
3.0

Because of the size of the material that we store I was wondering if we could move from 2729 in the back to the front area so we don’t have to squeeze through the narrow doors in the back area,,, as soon as one opens Thanks

Frederick M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlotte M.  |  First Impressions 
Clasificación:
5.0

The staff was excellent and very knowledgeable. The drop off location and storage unit was easy to access and navigate the large truck and trailer I was returning.

Michele S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa S.  |  First Impressions 
Clasificación:
4.0

Some bait and switch in process. Website says free first month with truck rental in last two years. Person at facility said this applies only if the truck rental is one way. Website says free lock. Person at facility said the lock is $11. Not sure if it's lack of training or purposely bait and switch. Otherwise, the rental process was ok.

John V.  |  First Impressions 
Clasificación:
5.0

Fast and friendly and convenient.

Kevin M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff c.  |  First Impressions 
Clasificación:
5.0

Everyone was very nice and helpful

Carl R.  |  First Impressions 
Clasificación:
4.0

Great service.

Rod and Linda M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trenton B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TARANEH M.  |  First Impressions 
Clasificación:
5.0

Grabbed the wrong size storage room and the person in storage changed to a larger one from her phone - no problem - no waiting. Great experience!!

john JT T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

john k.  |  Online Move In 
Clasificación:
5.0

Everyone was amazing, I had to move over flood damage. The staff went above and beyone

Raiza S.  |  First Impressions 
Clasificación:
5.0

Incredible service! This is the best U-Haul location I've been too. Scott was extremely helpful and made sure getting me set up was fast easy and pleasant! Thank you Scott!

Saro B.  |  First Impressions 
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Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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