Customer Reviews for U-Haul Moving & Storage of North Scottsdale

13,469 comentarios

15455 N 84th St   Scottsdale, AZ 85260
(Hayden & Northsight)

(480) 991-8948

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(480) 991-8948

15455 N 84th St
Scottsdale, AZ 85260
(Hayden & Northsight)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

QUINTILIO D. 
Clasificación:
5.0

Nothing. Needed. Great staff Great place

Rick R. 
Clasificación:
5.0

Well the location close to me did have equipment available that was not reserved so they held me one at anther location it was about 14 miles extra but overall it was great expirence!

JOSEPH S. 
Clasificación:
5.0

Everything was great! Thank you for your service

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H H. 
Clasificación:
3.0

I was over-charged at the pickup location. I had to contact the reservation office to confirm our original agreement on lease amount as well as miles allowed. I do commend the reservation office for quickly and professionally identifying the over charge error and making arrangements for my refund!

martin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary C. 
Clasificación:
2.0

Your app asked how long I would need it. I thought about 5 hours. When I checked in they asked the same question and I said about 5 hours. At six hours I received a call from a fairly rude person that said I needed to return the van soon. So I did and the job was not completely finished. Next time I will say I need the truck for 24 hours since it is $19.95 per DAY.

Jay J. 
Clasificación:
4.0

The lines to get served in your store are long and it takes long for each customer. This needs to be improved. I intended on buying moving supplies after my rental, but there were eight people in line and I didn't wanna wait because I knew that would take about an hour

Kevin C. 
Clasificación:
5.0

Not sure what the point of the online rental was since I still had to go inside and wait on line for the key. If I knew I had to go inside I'd have skipped the whole online process and saved myself at least 15 minutes playing what seemed like a game on the app (take pictures, go to the van, wait for a phone call, go inside, go back to the van, take more pictures, etc.) . The people working there were nice at least.

Steven H. 
Clasificación:
5.0

Excellent experience

Sophia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

gene B. 
Clasificación:
5.0

The team here is so nice and polite. Dropping off the uhaul as super simple, fast and east.

Dawn R. 
Clasificación:
5.0

Quick rent. Easy drop off. Thanks

Jeremiah P. 
Clasificación:
4.0

El cliente no dejó un comentario.

FREDERIC Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

We've been to this location twice so far. Once for packing supplies and once for truck rental. Everyone we encountered on both visits (and the truck return) were friendly and helpful and seemed to be in good spirits. Trucks are typical UHaul trucks. No issues mechanically. Generally clean as can be expected for a moving truck. Will use this location again. .

Marcus B. 
Clasificación:
5.0

The entire staff was very friendly and helpful, especially Orianna.

Kenneth P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor K. 
Clasificación:
3.0

Clean truck. Help vary much on move.🤓

FREDRICK R. 
Clasificación:
3.0

Customer rep was just Ok. Limited pads available and had one moving dolly available. Not great service, and felt that the personnel were over worked and didn't care!

jeffery P. 
Clasificación:
5.0

It was a great experience with the equipment and employees

Timothy A. 
Clasificación:
5.0

Unbeknownst to me, there was at least one hole in the roof of the 26 foot truck I rented on May 12, 2022. I learned this the hard way when I found l large puddles of water inside the truck which soaked at least 10 boxes of mine. Nicht gut.

Blair R. 
Clasificación:
1.0

I was charged cleaning fee and extra fees when I returned the truck spotless and with more gas then picked up with

Madison K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann R. 
Clasificación:
5.0

Great service! Both at the counter and with the vehicle! I had not placed a reservation, but was able to get both a truck and a motorcycle trailer immediately! The entire process was smooth and easy! I would definitely rent from here again(and I have)

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miranda C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Athena S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
1.0

Gave my trailer to someone else. Had to call that customer to get it back and then was not able to provide a trailer to them after he has a reservation. The contract number on receipt they provided was incorrect, had a hell of a time trying to return the trailer. I am astonished how this place is in business. I drove 45 mins and had to wait 3 hours. They were going to let me leave or reserve another the next day at a different location. I was moving out of state that night. Completely baffled at the lack of attention, care, urgency, and customer service this location has. Will never rent or recommend U-Haul.

HILLARY J. 
Clasificación:
5.0

Mobile check in did not work. I chose that option and still had to wait in line. I was also charged for 4 gallons of gas when I drove a grand total of 10 miles, just because the gas gauge dropped during those 10 miles. Thankfully, the woman I spoke to understood and refunded me the $25 I was charged. If she was unable to handle that, this would have been a 1 star for recommending to a friend and overall experience.

Jonathan F. 
Clasificación:
3.0

We were very disappointed with the truck. The doors barely stayed shut. The a/c was very sporadic. The CHECK ENGINE was on the whole time. We paid for 97.69 for a very crappy truck.

Deborah G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAUL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN E. 
Clasificación:
5.0

Thx

Megan W. 
Clasificación:
5.0

Very pleasant, efficient and knowledgeable personnel.

JAMEST W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond R. 
Clasificación:
4.0

Had difficulty locating truck in yard. Took 10 minutes to locate. Dest clerk would merely point in the direction truck was supposed to be located. As it turned out, truck was in another area. Perhaps your desk clerks should get out behind your counters and know where your equipment is located. Truck ran very well.

Rod W. 
Clasificación:
5.0

Nice staff. Good value for moving stuff in town with a van l.

Raejean F. 
Clasificación:
5.0

Great attitude and retuning the vehicle was quick and easy.

Craig H. 
Clasificación:
1.0

Experience was absolutely horrible. Waited 45 min for my reservation because U-Haul doesn't understand the concept of a reservation. Then got to Tucson and discovered rear trailer door was broken. Was delayed two hours trying to get son moved out of dorm. Because U-Haul staff never inspected the trailer before renting it to me. At the very least should get refund on horrible rental. Never renting again

michael Y. 
Clasificación:
5.0

Just keep on doing what you doing you guys are great

stanley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laird P. 
Clasificación:
5.0

Staff was great, everything went smooth.

DonaldC C. 
Clasificación:
3.0

Car interior was gross. Dog hair all over and smelled like dog urine.

Connor C. 
Clasificación:
5.0

Everything was great. Keep up the great work.

Lefonza T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ralph O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edmund K. 
Clasificación:
1.0

Charged me an extra day for being 45 minutes late. Poor customer service

Steve T. 
Clasificación:
5.0

Every bit of the process and quality of equipment was excellent.

mike W. 
Clasificación:
4.0

The after-hours return did not go smoothly, however. I was unable to get through online to complete the return…system was timing me out. So I called and had to wait 10 minutes to get through to someone. I took a photo of my ending milage and gas, just in case there was an issue. Hoping all is good.

Kandice R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia B. 
Clasificación:
5.0

Best service ever ! Thanks for providing efficient equipment and great customer service to make my move so easy breezy!!

Amber R. 
Clasificación:
5.0

Two young employees helped disconnect and unload the Vette. Thanks.

Kenton Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M. 
Clasificación:
4.0

Was originally scheduled for Northern Ave, but was rescheduled to to Scottsdale, an hour away. To bad you couldn't honor you commitment!

Timothy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne K. 
Clasificación:
4.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gian Paolo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fara K. 
Clasificación:
5.0

The staff was ver young but excellent. My only complaint is I checked in the trailer and was told I was good to go, but 1.5 hours later I received a call asking when I was going to check the trailer in??

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clyde B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN D. 
Clasificación:
5.0

Just remember the customer comes first, even if the customer is an employee that works there. Other then that, great service.

riley D. 
Clasificación:
5.0

Friendly, super helpful staff both upon rental and return. Very easy process. Will definitely use this U-Haul location again!

Stephen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

Website has to many bugs

Michael W. 
Clasificación:
4.0

Check equipment before letting it out of the yard. The trailer I rented had a rusted old wheel and tire that had 20 lbs of pressure when I got home with it. I aired it up to 50 lbs and when I dropped it off two days later it was at 20 lbs again. Not was the rust unsightly, but the dpir pressure issue is a safety concern.

Dan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

There was a really cute girl who helped me out. I forgot her name but she was extremely helpful and professional.

Trent M. 
Clasificación:
5.0

El cliente no dejó un comentario.

haley W. 
Clasificación:
5.0

I have rented and returned U-Hauls from this location in the past, and it has always been a very positive experience. The return was handled in a very timely, efficient manner, and the representative was thorough, friendly, and professional.

Maria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE O. 
Clasificación:
5.0

Fast and efficient

Silvia G. 
Clasificación:
3.0

When I went in a month in advance of my move the gal talked me into a 15' truck instead of a 20' truck, bc she said the distance I was going, I would want a new truck and all of their 15' trucks were new. The day I picked up the truck, o was given a truck with over 80,000 miles on it, AND I didn't have enough room for all of my things and had to leave things behind. When I called uhaul about getting the older truck I was told they couldn't transfer me to another one unless I had mechanical failure. So a single mom driving from AZ to FL was supposed to haul her car and hope for the best? Fortunately, the location I had to get my trailer from switched it out for me and hooked my trailer up to a truck with only 30,000 miles on it.

Danita S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lenard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

cynthia P. 
Clasificación:
3.0

The pick up was great. The after-hours rental return process was terrible. The app didn't work despite my doing all the steps needed on my end, I called Uhaul and got transferred to three people, none of whom helped me check the van back in. I put my number in for a call-back and nobody called me back. And then I got charged $20 for not returning the car properly.

Parisa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nate S. 
Clasificación:
4.0

Slow service only because Saturday morning. Needed more staff. but other wise, it was good

Corey N. 
Clasificación:
3.0

They didn't have two hand trucks that I reserved to move with. I had look and noticed one out front by the door and asked the guy if I could at least have that one he said no it holds the door open. I said really!!! After talking with someone else he let me have that one and found a larger one for appliances.

Cory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyra G. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAKAN M.N. A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ToddJ S. 
Clasificación:
5.0

everything was perfect

Hanna M. 
Clasificación:
5.0

Super nice people.

Corey W. 
Clasificación:
3.0

The air was a little warm on south end of storage on 2nd floor 2101 area.

anthony s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney Z.  |  First Impressions 
Clasificación:
5.0

Excellent facility and service. Very convenient variety of moving & storage products too.

James P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C.  |  Overall Experience 
Clasificación:
3.0

I rented a 5X10 unit and discovered that they gave me a 5X5 unit instead. I had to go through the whole renting process a 2nd time. They credited my card but was not able to provide me with a receipt. I went back to make sure that I would not get auto billed each month for the smaller unit. It was difficult to imagine that this could happen since I explained that I had 100 boxes to store and everyone there believed I should go with the larger unit which also made sense to me. There was no way to know that this was happening because I was told that I would be getting a discounted rate the 1st month and then pay the regular amount each month thereafter. That was not the case when I rented the 2nd unit.

Patricia l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sondra G.  |  Overall Experience 
Clasificación:
4.0

Only thing I would recommend is the flat carts be a little bigger to be able to put more on them instead of having to make twice as many trips.

John N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD B.  |  Overall Experience 
Clasificación:
2.0

1) Mouse trap found in unit 2) Creating an account required an alternate contact with an address other than mine. This was a requirement to create a lease. I only have my wife and one address. That is a crazy limitation of your system. 3) Manager was very rude when dealing with the issue above.

chad R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christi M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TK K.  |  First Impressions 
Clasificación:
4.0

I lost the unit due to a family death and loss of income. Not U-Haul's fault.

GREGORY A.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Jimmie S.  |  First Impressions 
Clasificación:
5.0

After stopping at several U-Haul locations during our journey from Sacramento to Phoenix, it was refreshing to encounter U-Haul of North Scottsdale. It is a multi-purpose facility encompassing rental, return and storage. It is clean, well-maintained and the employees are friendly, helpful and knowledgeable.

Laurie R.  |  First Impressions 
Clasificación:
1.0

General manger was horrible. No acknowledgement when I came through the door. Saying things like "I don't speak Mexican" while people are in the building. Terrible customer service throughout my duration there. It's embarrassing that u-Haul hires people like this.

Tatum M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John A.  |  Overall Experience 
Clasificación:
5.0

Love this place. The process was easy and very helpful! ¡Gracias!

Terri lynn F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA W.  |  Overall Experience 
Clasificación:
5.0

Thank You, for finding the best way to cooperate with me and assisting myself in keeping the experience a pleasant and cooperative experience. Respectfully, Grant DeBerry

Grant D.  |  Overall Experience 
Clasificación:
5.0

I just ended up not needing it thanks!

Marilyn K.  |  Overall Experience 
Clasificación:
2.0

The staff was wonderful, but my experience was awful. I had a reservation for a location 25 min west of my house, not ideal, but doable. I loaded up my car and dropped my husband off at Home Depot then i went to my location. After having a reservation for months, they didn't call to tell me they didn't have my size unit. I could pay $110 more a month for a size I didn't need, but no thanks! So I had to go to one 25 minutes north of my house AND we couldn't get anything we needed at Home Depot bc my car was still loaded. On top of this, I couldn't get back to pick my kids up on time bc I didn't have any place for them to sit, so i was scrambling there. I ended up spending 4 1/2 hours trying to get into a locker and all because no one called to tell me to go somewhere else, and i had 8 Rubbermaid totes, that's it. Then on top of that, the place they sent me in the end was $15 more a month for that same size and it wasn't even climate controlled! The first one was, how does that even figure?! And I wasn't told that when I left the first place for the second. So while I rate your staff with excellence for friendliness, the experience was pretty awful. Any day this would have been annoying, but we're moving and have a million things to do, this shouldn't have been such a Process!

Rachel W.  |  First Impressions 
Clasificación:
5.0

Facility was very convenient and it even had a community donation area which I thought was unique.

Michelle M.  |  Overall Experience 
Clasificación:
5.0

Our experience was great

Juanita O.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin S.  |  Online Move In 
Clasificación:
1.0

The location manger really needs to learn customer service only one staff member understands customer service and the values of keeping a customer

SKYLER P.  |  Overall Experience 
Clasificación:
3.0

The management is not well organized

Lacy J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Katherine G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rona j.  |  Overall Experience 
Clasificación:
4.0

Manger is not customer friendly. We have two units at this facility. I had to bring equipment in after normal hours and had an issue with access. Called the emergency number which was the manager. Never returned my call and was not able to enter. When I asked him why he didn't answer he said he doesn't respond since he is up very early. NOT ACCEPTABLE

Mark E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janie D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri S.  |  First Impressions 
Clasificación:
2.0

Facility in TEMPE. 5 star. Facility in north Scottsdale. One star. North Scottsdale 1. Inaccurate info re: location of storage 2. "Good Ol Boy" rambling between counter agents and immediate customers while long and growing line of individuals questioned up and waited for agents to handle customers inacprofessional and business like manner!

JONATHAN G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

pamela c.  |  Overall Experience 
Clasificación:
5.0

Everyone especially management were very friendly and helpful. Got me right in and out. Gracias.

Vashara N.  |  Overall Experience 
Clasificación:
5.0

Grounds and storage unit are clean. The staff is professional and they care for their clients. Rodney is awesome. I will definitely come back back!

SARA J. F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF D.  |  Overall Experience 
Clasificación:
1.0

The staff and especially the manager are just flat out lazy. I had to ask multiple times for a card to get into the building. The worker who initially set up my account/ storage unit was very impolite and wanted to do as little work as possible. Any question was met with a very annoyed response. The experience I had here was no doubt a direct result of the manager who wouldn't allow me to leave the storage unit unlocked and with nothing in it for about a half hour whilr I went and got my lock and items I was storing in the unit. When calling into this store to try and move out I had to call in 4 times, each were met with an employee putting me on hold for over 20 minutes each time before I hung up. I never got threw to them once and had to call into the main U haul number to finally check out. I have used U-Haul a bunch of times in the past and my experience was wonderful. Not a single complaint ! This store was so bad that of I did not know how it stacked up to others, I would never use U-Haul again. This is unacceptable and in an incredibly wealthy area like Scottsdale, this entire U-Haul store needs some serious looking into.

Doug L.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff assistance and many details on what we needed to know.

Brandan G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Philicia N.  |  Overall Experience 
Clasificación:
3.0

2 price hikes in 6 months was the breaking point. Rented a different unit that is double the size and has AC for the same price. Attempted to use mobile check in for van rental and after jumping through the online hoops I still had to go inside and check in with an attendant. Due to my work schedule getting to our unit during the day proved difficult and it is an extra fee to have longer access hours, not the case at our new facility. I get supply and demand but feel that Uhaul is erring on the side of greed.

Tom H.  |  Overall Experience 
Clasificación:
3.0

We were given a free month with the purchase of our Uhaul. Gave them the reservation, confirmed the free month over the phone and when we arrived they had our reservation and we had to pay for the first month

ERIC W.  |  First Impressions 
Clasificación:
5.0

The staff is very friendly and accommodating!

Timothy P.  |  Overall Experience 
Clasificación:
2.0

Rude manager, incompetent staff. I paid my rent and got an e-mail receipt. Then I got a late notice, apparently an error. Locked out of facility and had to stand in line. Lots of confusion on truck rental. Would not use that facility again.

ROBERT P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER R.  |  First Impressions 
Clasificación:
5.0

Very pleased with the service

Renald B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron G.  |  First Impressions 
Clasificación:
5.0

Exceptional service. Was able to get into unit a day early because my itinerary changed. Realized I need to upgrade to a larger unit and the process was seamless. Staff was super friendly and accommodating. Even better, after about 15 minutes of moving stuff in, management came by with a refreshment and was very mindful that I was staying hydrated while moving items in. 10 out of 10 experience and definitely recommend!!!

JOSHUA P.  |  First Impressions 
Clasificación:
5.0

Rodney runs an excellent operation. We watched him maintain order when customers became indignant or rude. He was very fair to us and made us feel as though our account mattered. His team is available and works hard to minimize waiting times or errors with paperwork. We've used several U-haul storage facilities over the years, but this has been the most excellent of them all. We are grateful for their assistance with our move across country!

Darryl O.  |  Overall Experience 
Clasificación:
5.0

Staff are super friendly. This facility is first class. Excellent people, excellent facility.

Niall B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELIN O.  |  Overall Experience 
Clasificación:
4.0

Just thought the lady was telling me access hours, not office hours. Was confused when unloading trailer to storage before office hours closed.

Lorenzo T.  |  First Impressions 
Clasificación:
5.0

Very busy location, have to wait in line for help. But everyone is very knowledgeable and helpful!!

SALLY JEAN C.  |  Overall Experience 
Clasificación:
5.0

The young lady was extremely friendly, professional and courteous. She was thorough and explained everything to me.

Bruce R.  |  First Impressions 
Clasificación:
5.0

Manager Rodney Zayas is a 5 star man. The most helpful person ever dealt with. I strongly recommend Rodney get recognized for his professionalism. I will not go anywhere but back to Rodney's facility.

TED T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

maurice t.  |  Overall Experience 
Clasificación:
5.0

Rodney Zayas top notch employee. Did everything he could to make my moving experience. Less hectic. I dealt with 5 or 6 different employees .. all of them were excellent here in Scottsdale

anthony s.  |  First Impressions 
Clasificación:
3.0

We rented the unit online and it came with a free lock. We checked in online and received a text confirmation of the unit number, code to enter the building and confirmation that the lock was I n the unit. We purposely checked in online as we waited in line for over 40 minutes to buy moving boxes the prior weekend and wanted to avoid that wait. When we arrived at the unit, the lock was not in there as stated. We ended up having to go to the office to wait in line for 30 minutes. It was extremely disappointing that we checked in online to avoid the painful wait, yet that is exactly what ended up happening.

Karly M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryon B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S.  |  Overall Experience 
Clasificación:
5.0

The manager is awesome and attentive to all clients! He made sure people were happy and taken care of. As a result, that culture was cultivated in all staff. You felt the intent to serve customers in the environment. This is necessary when customer service is a dying art. Appreciate the kindness!

Darryl O.  |  First Impressions 
Clasificación:
5.0

Absolutely love this location, the staff is extremely helpful and friendly!! Rodney and Carty have always gone over the top to help accommodate and make the process as easy as possible!! Highly recommend:)

Alexis H.  |  First Impressions 
Clasificación:
5.0

I was moving from a storage unit to U-boxes for shipping. Rodney Zayas, the General Manager, as well as his staff, were very helpful during the entire process. Rodney, specifically, ensured that every aspect of the was seamless. Thank you!!

Sonya B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Roberta M.  |  Online Move In 
Clasificación:
5.0

I can't say enough about Rodney !! He's a class act ! So Helpful with all my silly questions. He has the patience of a saint ! It's so refreshing to find a person who Obviously loves what he does! The whole staff were so helpful ! But Rodney is a gem !! I was having such a horrible day and he made me laugh and explained everything I need to know about the truck . Thank you ! !

ELLIE D.  |  First Impressions 
Clasificación:
3.0

The guys in the parking lot were very helpful and accommodating. The lady who helped me inside the building was rude. She asked me for my address, even though I already have a customer file due to having a storage locker. I said "shouldn't you have that already?" and she said "Sir, I just need your address." She would not even explain how idiotic it is that uHaul does not already have my address handy. I let that go. She wore a facemask BELOW her nose, which is ridiculous. I asked for a pro-rated refund of my storage locker and she said "we don't do that" instead of showing me the contract. I did not push on it. The facility is not clean, the equipment in the main storage area is falling apart. They constantly ask everyone NOT to park where it says "customer parking" and to PARK IN THE STREET which is far less safe. GET your act together.

ADAM R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Julio A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond O.  |  Overall Experience 
Clasificación:
5.0

Staff went above and beyond my expectations. They helped me pull the hospital bed out of the truck and get it into the storage room.

ANGELA D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TOM B.  |  Overall Experience 
Clasificación:
3.0

Because of the size of the material that we store I was wondering if we could move from 2729 in the back to the front area so we don’t have to squeeze through the narrow doors in the back area,,, as soon as one opens Thanks

Frederick M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY ANN R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlotte M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David K.  |  Overall Experience 
Clasificación:
3.0

there needs to be more staff, there is alway a long line and wait. the staff does their best, but they seem to be understaffed.

Yamileth M.  |  Overall Experience 
Clasificación:
2.0

Out of 8-9 attempts to enter, my code only worked on my move out day. I drove 24 min one way to get there only to realize waste of time, I can't get in. Doing this multiple times gets old, so no, I'm not fond in any way of this place! One might wonder why they are paying $270/month for a 10x10 they can't access... but whatever. It is what it is. I would pay tripple that just to get out! Also every time I called store, without fail it was approx 20-25min hold to speak with someone ... even the last day I showed up and no other customers were there... so I hung phone up and walked inside. That's a joke.

Stephanie S.  |  Overall Experience 
Clasificación:
5.0

U-Haul Facility and Staff at the Hayden/Scottsdale Airpark was excellent Rodney and his staff were always so accommodating.

johanna w.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

JUSTIN S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremie M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Miles D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Noel C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE B.  |  Overall Experience 
Clasificación:
5.0

The staff was excellent and very knowledgeable. The drop off location and storage unit was easy to access and navigate the large truck and trailer I was returning.

Michele S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Noel C.  |  Online Move In 
Clasificación:
5.0

I used this facility in the past and found it clean, secure, and convenient. If I need storage space in the future, this would be my first choice.

Sandra N.  |  Overall Experience 
Clasificación:
4.0

Staff was friendly, it would be nice if they had someone extra for the phones. I always have to be placed on a hold.

jennifer f.  |  First Impressions 
Clasificación:
4.0

Expensive but very nice facility.

PATRICK J. B.  |  Overall Experience 
Clasificación:
1.0

Absolutely horrendous service! 10/10 would recommend any of my friends use ANY OTHER SERVICE!!! The staff was very slow and not helpful. I was ignored. Everybody just took their time strutting around when the store was busy. There were 2 front desk clerks on a Sunday. Absolutely insane to have such little staff on a weekend. If I were the store owner or corporate manager I would fire everyone working in the store. Lastly I made a payment on my storage unit in advance and the clerk told me they weren't going to refund my payment of $125. Absolute theft if you ask me. Especially after giving 6 months of my business. The truck had horrible alignment and hadn't been inspected since January of LAST YEAR. The last time I helped a friend move in a uhaul it hadn't been inspected in 5 years and we had a tire blow out while exiting the freeway. Absolutely terrible business. I HATE UHAUL and I will NEVER offer my business ever again and I will steer everyone I have the opportunity another direction.

Aaron B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa S.  |  First Impressions 
Clasificación:
5.0

Great staff! Rodney got me set-up in no time.

Miles D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

L Nicole H.  |  First Impressions 
Clasificación:
5.0

Rodney is the best!

Dana D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE B.  |  First Impressions 
Clasificación:
5.0

I never had any problems and everyone was very nice and helpful both when I opened my account and when I closed it.

CHRISTINE L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond O.  |  First Impressions 
Clasificación:
4.0

Some bait and switch in process. Website says free first month with truck rental in last two years. Person at facility said this applies only if the truck rental is one way. Website says free lock. Person at facility said the lock is $11. Not sure if it's lack of training or purposely bait and switch. Otherwise, the rental process was ok.

John V.  |  First Impressions 
Clasificación:
5.0

Great facility and staff.

Don P.  |  Overall Experience 
Clasificación:
5.0

Very good customer service and have used this facility so many times !! Great Team!

connie m.  |  Overall Experience 
Clasificación:
3.0

I still haven't received my 100 deposit

SHANNON P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sedric F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS VERLE M.  |  First Impressions 
Clasificación:
5.0

Fast and friendly and convenient.

Kevin M.  |  First Impressions 
Clasificación:
5.0

We came to Phoenix from Idaho in a u Haul truck loaded to the gills. The North Scottsdale U Haul treated us exceptionally. Rodney and the entire staff were welcoming, kind, upbeat and extremely fair. In fact, we have returned for a second rental and received the same excellent treatment. Yes, I recommend them highly!

terry k.  |  Overall Experience 
Clasificación:
5.0

Rodney originally assisted in helping me to rent my unit and was there yesterday to offer a smile and a thanks for my business, along-side a smiling staff. Everyone was very supportive and made for a great experience. I've noticed a better morale over the past several months since Rodney has come in. A more positive atmosphere than in years past. Thanks for making the customer feel appreciated, that goes a long way. Sincerely, Roger McKay

ROGER ALLEN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary B J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Trina F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Greg S.  |  Overall Experience 
Clasificación:
2.0

I called in to inform the staff that I'd be vacating my unit. I would be making the last payment on the unit. The person I spoke to informed me I had until the 14th of the month to get my things out. My card was charged on the 4th, it was not supposed to be. I went in the store to discuss the issue and was told there was nothing that could be done. The lady I spoke to was rude and offered 0 help. I will call American Express and issue a chargeback if this is how UHaul and it's staff treats customers.

Steven E.  |  Overall Experience 
Clasificación:
5.0

Good job

Ian R.  |  Overall Experience 
Clasificación:
5.0

Everyone was very nice and helpful

Carl R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T.  |  Overall Experience 
Clasificación:
1.0

The general manager was rude needs more training

MICHAEL B.  |  Overall Experience 
Clasificación:
5.0

The GM, Raymond is fantastic, very professional and hardworking and extremely helpful. Truly sets the example for the Team.

Christopher D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TRASHEENA T.  |  Overall Experience 
Clasificación:
4.0

Great service.

Rod and Linda M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B J.  |  First Impressions 
Clasificación:
3.0

I have been to this facility on several occasions when staff are being berated by the manager. My last experience was the owner arguing with another staff - possibly his wife. Extremely uncomfortable to listen to these dialogs. One time is understandable but on almost every time I was in the office there were verbal dialogs I DID NOT want to hear.

Chere S.  |  Overall Experience 
Clasificación:
3.0

The check in process took 2 times 20 -25 minutes each time and 3 people to get the computer system to give me a move in access code all the while a supervisor standing there and not offering the new people a suggestion till late on the second try to reboot the access code

rick b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trenton B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne W.  |  First Impressions 
Clasificación:
1.0

It's not fair to just throw the book at this store, I had a horrible experience overall and Laura at the Scottsdale store was very nice. It's the rest of the experience that was horrible, and I would like to discuss this with upper management.

Victoria B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA G. S.  |  Overall Experience 
Clasificación:
3.0

I was told that storage closed at 8pm but when I arrived with my items at 7:30pm the storage was closed. My friend had to come and put my remaining items in his car. I was moving out of my apartment and that seriously messed up my whole day. I only rented the storage because of the hours of availability. I have to have surgery in 3 days. My suffering from fatigue and multiple trip to storage is a major inconvenience. Plus I had to leave my stuff in cars parked overnight.

Angela R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ken s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney H.  |  First Impressions 
Clasificación:
5.0

A minor setback was remedied immediately, and to my satisfaction. The staff went out of their way to help and assist me in our storage experience. The facility and the entire experience were first rate.

Daniel C.  |  First Impressions 
Clasificación:
1.0

Where do I begin with MY ENTIRE EXPERIENCE with a UHaul was a nightmare!!! Starting from my very first encounter with the woman who quoted me my move was to be 1,400.00 which included: Plenty of pads, a dolly the car trailer, the drive from Colo to Scottsdale AND TWO GUYS TO HELP LOAD UP THE TRUCK!! After arriving at the UHaul in Highlands Ranch I was THEN TOLD " NO, we didn't have two guys for you, THATS SEPERATE DEAL"!!!!!!! When arrived here in Scottsdale.... DID NOT GET THE SIZE STORAGE SPACE WHICH EOULD HOLD STUFF FROM A 20 FOOT TRUCK and I HAD TO PAY FOR AN ADDITIONAL SPACE!!!!!! THEN WHEN CAME TIME TO PICK UP MY ITEMS, HAD TO DRILL OFF THE LOCK TO OPEN THE UNIT AFTER THEY TOLD ME THEY COUKD DO THAT !!!! D E B A C A L E the entire experience!!! NEVER AGAiN WITH UHAUL!!!

Bobbi T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose P.  |  First Impressions 
Clasificación:
5.0

Of the multiple U-Haul locations we have dealt with relative to our recent move to Phoenix, this location was clearly the best. Staff and facilities are top notch. I highly recommend this location for all your U-Haul needs.

DOUGLESS P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith S.  |  First Impressions 
Clasificación:
5.0

EXCELLENT: especially at the outbreak of. COVID19 quarantine and loosing my job. This management was exceptional in understanding my financial strain and eagerly assured me to put my monthly rental payments aside until i would be able to pay.

Martin H.  |  Overall Experience 
Clasificación:
5.0

Rodney and his team are a well-oiled machine! Everyone we interacted with was super helpful and friendly. We ended up renting four storage units to store our items we moved from out of state on two 20 ft. moving trucks. Rodney even backed our trucks up to the lower loading docks for us so we didn't need to worry about trying to do that ourselves. It was a very busy Saturday at the start of a new month, yet Rodney and his team we were made to feel like VIPs during our nearly 7 hours there with movers getting things unloaded and into storage. Very happy with our experience and would definitely recommend this location to anyone who has storage or rental vehicle needs!

Melissa C.  |  Online Move In 
Clasificación:
5.0

Rodney and his team are a well-oiled machine! Everyone we interacted with was super helpful and friendly. We ended up renting four storage units to store our items we moved from out of state on two 20 ft. moving trucks. Rodney even backed our trucks up to the lower loading docks for us so we didn't need to worry about trying to do that ourselves. It was a very busy Saturday at the start of a new month, yet Rodney and his team we were made to feel like VIPs during our nearly 7 hours there with movers getting things unloaded and into storage. Very happy with our experience and would definitely recommend this location to anyone who has storage or rental vehicle needs!

Melissa C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M.  |  Overall Experience 
Clasificación:
4.0

By the time my move was all said and done, this move has cost me a fortune and I would have been better off simply hiring a professional Moving Co. (The cost would have been almost comprarble)

Bobbi T.  |  First Impressions 
Clasificación:
2.0

My original reservation was canceled without notifying me. The computers were down and I had to give my information 3 times to 3 different people to get a different unit. When I arrived, it took an hour before we were finally done .

Robin B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DESERT PROFESSIONAL S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TARANEH M.  |  First Impressions 
Clasificación:
1.0

Now you care what I think. Worst company!

LISA S.  |  Overall Experience 
Clasificación:
5.0

Friendly

AMMAR K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMMAR K.  |  First Impressions 
Clasificación:
5.0

Great location. Moved only because of distance to my home.

PAUL MARTIN B.  |  Overall Experience 
Clasificación:
4.0

Great storage space! Clean and no bugs or rats. The only thing is when I first moved in the website said I would get a free disc lock if I checked in online and I did check in online and still had to pay for the lock.

Brian E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dana D.  |  First Impressions 
Clasificación:
5.0

A bit pricey, but worry free.

Keneth H.  |  Overall Experience 
Clasificación:
4.0

The manager was very responsive and helpful.

Beth W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd S.  |  Overall Experience 
Clasificación:
3.0

Staff in the office were rude on more than one occasion. Acted like they were doing you a favor when they had to assist you.

JEFF A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald R.  |  Overall Experience 
Clasificación:
5.0

Staff went above and beyond to help! Would definitely recommend.

Evita V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

cathy c.  |  Overall Experience 
Clasificación:
2.0

YOU ARE ASKING! This was my fourth location Rental! EVERY other rental location was excellent. I will never rent or use U-haul Again. Very bad experience! I had items removed from my rental which were never returned. My opinion , Rodney lacks any customer service skills to run a business. PS Whitney was the only Positive!

Eric W.  |  Overall Experience 
Clasificación:
5.0

Clean facility and friendly staff

Mark W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Elia G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

robert h.  |  First Impressions 
Clasificación:
5.0

Grabbed the wrong size storage room and the person in storage changed to a larger one from her phone - no problem - no waiting. Great experience!!

john JT T.  |  First Impressions 
Clasificación:
5.0

Like always excellent service

Martha C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYSUE G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JON B.  |  Overall Experience 
Clasificación:
5.0

The staff was excellent and attentive. Everything was ready when I arrived at the time committed to. Check in was very fast and when I returned it the staff was great

FRED C.  |  Overall Experience 
Clasificación:
5.0

I've rented a uhaul 5 times in the last 9 months and this was by far the best experience I've ever had. The Scottsdale road location was the absolute worst, all other times were this location and I always received good service. Except this time... I received FANTASTIC Service...the Women who assisted me had the most calming demeanor (I felt stressed when I came in and calm when I left), was extremely helpful & very knowledgeable. She really is an asset to your company!

Pleshette A.  |  First Impressions 
Clasificación:
5.0

Friendly staff; very helpful

Todd S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john k.  |  Online Move In 
Clasificación:
5.0

A very elegant gal named Royal escorted with me to do a final walk-thru, for moving out of a storage unit. She was kind and helpful and lots of fun to chat with. Likewise she was smart and offered creative assistance, while I waited for a moving company to load one last piece of furniture. She made me feel special and welcome! Manager Rodney & his staff are terrific too! Always ready to help and working hard to be of service to all. Store, storage and bathrooms were neat and clean. I'll be back. Thank you!

Samuel P.  |  Overall Experience 
Clasificación:
5.0

This was a great experience for all of the time we rented except the last day. I went in to close the account for my mom. My email and phone number were the contact information but the unit was in her name. I was told I would have to bring in my mom to show her ID to close the account. I explained my mom was in a senior facility 60 minutes away and this would be a huge problem. Basically I was told they didn't care. So I drove all the way across town and back again with my Mom. Walked in and was then told we don't need to see her drivers license!!! Instead of being contrite, I was met with laughter and the offer of a water! I know we were no longer clients, but you took a pretty good experience and turned it into a terrible experience. Really terrible customer relations!! I would not recommend this location to anyone and a different approach to the bad situation would/could have made all the difference.

Connie B.  |  Overall Experience 
Clasificación:
5.0

Expensive I got 3 different answers about storage access hours

MARK S.  |  First Impressions 
Clasificación:
5.0

Rodney the manager was excellent in handling all of our concerns!

cheryl w.  |  Overall Experience 
Clasificación:
3.0

While the overall service was helpful, I HATE when unexpected requirements are thrown at me: giving out name, phone number of a third party prior to applying for storage unit. I understand the NEED

Martin H.  |  First Impressions 
Clasificación:
1.0

My property was destroyed from water damage. Staff does not allow disposal of empty boxes. Moved out and did not receive a proration.

JAMES M.  |  Overall Experience 
Clasificación:
5.0

They were always very nice.

Carolyn B.  |  Overall Experience 
Clasificación:
5.0

Gracias.

Kathy M.  |  Overall Experience 
Clasificación:
5.0

Very good service.

dan j.  |  Overall Experience 
Clasificación:
5.0

Everyone was amazing, I had to move over flood damage. The staff went above and beyone

Raiza S.  |  First Impressions 
Clasificación:
1.0

The service here was absolutely horrible. The staff & corporate customer service are non-helpful. This is the most non-customer oriented business I have experienced. After hours #, doesn't work.

Michael A.  |  Overall Experience 
Clasificación:
5.0

Only left as we found a better price. The bonus was the new place is closer to our house.

Julie K.  |  Overall Experience 
Clasificación:
5.0

Excelente

MATTHEW ROGER H.  |  Overall Experience 
Clasificación:
5.0

Have used UHaul storage several times for extended periods. All my items came out smelling just like they did when they went in; climate controlled and clean.

george k.  |  Overall Experience 
Clasificación:
5.0

Every employee I met and that helped us was absolutely the best in customer service and professionalism. Namely : Svitlana,Mike and Brandon

ADDISON M.  |  First Impressions 
Clasificación:
5.0

Was sad to leave but all good things come to an end. Thank you to everyone for your help and support with all my needs.

ROXENE E.  |  Overall Experience 
Clasificación:
2.0

The person I talked to on the phone was very unprofessional and had no customer service skills or knowledge of anything. Please train your Employees and hire people who show professionalism.

Krista E.  |  Overall Experience 
Clasificación:
1.0

The so called general manager named Rodney, is the most unfriendly jerk I have ever met. He is rude to customers and is a disgrace to the company. He should be fired. I will NEVER use uhaul again.

arnold s.  |  Overall Experience 
Clasificación:
5.0

We had a very good experience here and would definitely use them again.

janet p.  |  Overall Experience 
Clasificación:
5.0

Facility was really nice and clean, great customer service, professional and friendly. I would definitely recommend this location and use it myself again.

Gabrielle M.  |  Overall Experience 
Clasificación:
5.0

I'm a 13-year U-Haul employee and have had storage at various centers in both CA and AZ and this facility is one of the best kept and run. Cheers to the Hayden Road team. -Sperry

SPERRY H.  |  Overall Experience 
Clasificación:
5.0

Good location, clean and secure

PAUL I.  |  Overall Experience 
Clasificación:
5.0

Everyone was super helpful.

Coral P.  |  First Impressions 
Clasificación:
5.0

The team was friendly and helpful.

Angela M.  |  First Impressions 
Clasificación:
5.0

Rodney, Svitlana - the whole team energized a rather precarious move. At first glance, we got off on the wrong foot, but Rodney''s professional courtesy turned a frown upside down : ) #1 - Go U-Haul!

Nicole P.  |  First Impressions 
Clasificación:
5.0

Awesome

Mary D.  |  Overall Experience 
Clasificación:
5.0

Rodney the General Manager was off the charts terrific. This lovely man took such good care of me. I actually cried tears of joy because of his unbelievable assistance with me and his concern for me.

STEPHANIE L.  |  Overall Experience 
Clasificación:
5.0

Very well staffed. Everyone was helpful and had a positive attitude.

Paula M.  |  First Impressions 
Clasificación:
5.0

Mike was incredibly helpful.

Russell R.  |  First Impressions 
Clasificación:
1.0

The manager was extremely rude. My trailer had been taken by the time I had arrived when no one had told to pick it by a certain time. Made moving very stressful! very poor customer service

Marizela s.  |  First Impressions 
Clasificación:
5.0

Not sure I understand all the turnover at this location. The guys have gotten all have really been good professional and helpful. That said the new GM seems to be working out OK so far.

DOUG C.  |  Overall Experience 
Clasificación:
1.0

I could not believe how rude the general manager was to his employees it was not right especially in front of customers! He was saying things like my shirt is green for a reason and don't push me

jenny s.  |  Overall Experience 
Clasificación:
5.0

everyone was extremely positive and helpful the whole process.

maria b.  |  First Impressions 
Clasificación:
5.0

Great. Customer service

Sonia Q.  |  First Impressions 
Clasificación:
5.0

Knew what he was doing ... helpful and friendly

Whittney S.  |  First Impressions 
Clasificación:
5.0

Gracias

Brenda T.  |  First Impressions 
Clasificación:
5.0

Gracias.

WALIDA Y. H.  |  First Impressions 
Clasificación:
5.0

U-Haul made my move easy

Chris N.  |  Overall Experience 
Clasificación:
5.0

Everything was great.

Doug L.  |  Overall Experience 
Clasificación:
5.0

Every UHaul representative was fantastic...this was my first experience with renting a storage unit and I can only say it was a great experience Thank you..

johanna w.  |  First Impressions 
Clasificación:
5.0

Scott was super. Made my move go so smoothly.

Kathleen H.  |  Overall Experience 
Clasificación:
4.0

I highly recommend!! There was a miscommunication with the call center when I was to pick up my Ubox, but the gentleman at the facility was able to accommodate me and I I picked it up a day early!

jenny e.  |  Overall Experience 
Clasificación:
5.0

Best Uhaul , clean storage, clean restroom. & Great Customer Service. Couldn't ask for a better experience. Marie, Joel, Mike & Steve great customer service.

rebecca e.  |  First Impressions 
Clasificación:
5.0

My storage experience was very good staff and facility was great

kurt t.  |  Overall Experience 
Clasificación:
4.0

Only "catch" is that you have to pay an additional $10 per month for "24 hour" access. Not a problem if you can always access your unit during their office hours. Otherwise, very nice.

THERESA MARIE G.  |  Overall Experience 
Clasificación:
5.0

Nice convenient facility. Great helpful staff!

Jana O.  |  Overall Experience 
Clasificación:
4.0

The rest room has been out of order for two months.

Steve S.  |  Overall Experience 
Clasificación:
5.0

The people there were very helpful

David R.  |  Overall Experience 
Clasificación:
5.0

The staff was accommodating and pleasant, the site is clean and well cared for. The access hours to storage could be extended for convenience, but it works out fairly well now.

erich b.  |  Overall Experience 
Clasificación:
5.0

The gentleman with whom I worked was terrific. So was the young woman who showed me my units. Thank you for making my experience so headache-free. Kathlenn Hempelman

Kathleen H.  |  First Impressions 
Clasificación:
5.0

Everything was as I expected to God’s sales people excellent service with everything.

Christian C.  |  First Impressions 
Clasificación:
5.0

Incredible service! This is the best U-Haul location I've been too. Scott was extremely helpful and made sure getting me set up was fast easy and pleasant! Thank you Scott!

Saro B.  |  First Impressions 
Clasificación:
5.0

I've had a storage unit at this facility for many years and never had a complaint or issue. The manager Scott and his team are always great to talk to and very helpful when needed.

DAVID LEE N.  |  Overall Experience 
Clasificación:
5.0

My experience with setting up the account and moving into the facility was great. The folks behind the counter were pleasant, helpful, and had some good tips for moving in and buying locks.

erich b.  |  First Impressions 
Clasificación:
5.0

Excellent Business Model. Efficient and friendly staff.

KATHLEEN A. K.  |  Overall Experience 
Clasificación:
4.0

The lot became too full most times that I went to my storage unit. Many times the dock was full of vehicles parked there (not for storage unit access). So that was inconvenient.

GUY C. S.  |  Overall Experience 
Clasificación:
5.0

The guys were helpful in getting my pod ready to unload.

Anthony T.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and helpful.

Hermon s.  |  Overall Experience 
Clasificación:
5.0

Very satisfied customer! Excellent experience all around! ¡Gracias!

Lynne S.  |  Overall Experience 
Clasificación:
5.0

Everyone at the facility were very friendly and helpful!

kathleen w.  |  Overall Experience 
Clasificación:
5.0

All good.

RACHELLE B.  |  Overall Experience 
Clasificación:
5.0

Great customer service!

Kathy M.  |  First Impressions 
Clasificación:
5.0

Rented here before, it is perfect! Safe, clean, secure!

Evonne B.  |  Overall Experience 
Clasificación:
4.0

Ninguno

LINDA C.  |  Overall Experience 
Clasificación:
5.0

VERY HELPFUL

David J. | Reservación
Clasificación:
4.0

I have used this facility a couple of times and have been very satisfied. The manager was most helpful in resolving a problem when the out of state uhaul office did not follow with my contact.

John I.  |  Overall Experience 
Clasificación:
5.0

This facility was recommended to me ( by realtor) and although the price was higher than other indoor/climate controlled facilities, the ease of use/access helped balance out the cost diferential.

Ellen T.  |  Overall Experience 
Clasificación:
5.0

A fine facility, but, found a new facility less than 5 miles away for $40.00 less per month or. $500.00 yearly savings. Would have stayed had you been able to price match, but, you couldn't do. sorr.

Richard S.  |  Overall Experience 
Clasificación:
5.0

Only negative was that its expensive.

Allan J.  |  Overall Experience 
Clasificación:
1.0

Uhaul has big problems with coordination/any issues working with movinghelp.com. It's enough to make me want to pay more and go with PODS next time!!

Hyunnarm K.  |  Overall Experience 
Clasificación:
5.0

Scott was particularly helpful and friendly, but all staff are helpful.

Nancy W.  |  Overall Experience 
Clasificación:
5.0

I recently moved my stuff out after several years as a tenant. Staff was always kind and courteous, and my stuff remained in excellent condition in their care. I am very satisfied.

MICHAEL PATRICK M.  |  Overall Experience 
Clasificación:
3.0

Over 3 yrs of storage and every employee was rude.

KATHLEEN ANN C.  |  Overall Experience 
Clasificación:
5.0

Although I do wish 24 hour access was free, this location was accomdating to my needs!

Adam C.  |  Overall Experience 
Clasificación:
5.0

Great facility and great service.

vince c.  |  Overall Experience 
Clasificación:
4.0

Could use more help at times

Sharron M.  |  Overall Experience 
Clasificación:
1.0

The facility was great! the transit process to it poor. I am not sure what happened in transit but my Ubox was returned to me with extra latches, screwed shut & wrapped says the ubox was damaged

Ashley T.  |  Overall Experience 
Clasificación:
5.0

The place is clean, easily accessible. I have rented here before and it is always a pleasant experience.

JAMES h. | Reservación
Clasificación:
4.0

Drinking fountain has not worked for over a month. Also, made payments after the 20th, should I get a refund because I moved out on the 26th? Do we pay in advance?

Gary c.  |  Overall Experience 
Clasificación:
5.0

Great employees

vince c.  |  Overall Experience 
Clasificación:
5.0

They were prompt and helpful & and easy to work with. They showed me to my storage unit once I finished paperwork, and kept the doors open for me while I moved things in. Very nice staff.

JEUNNE HANNAH W. | Reservación
Clasificación:
5.0

Scott was great to work with!

Brian K.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

TAYLOR SUE K.  |  Overall Experience 
Clasificación:
5.0

Always willing to find solutions to customer concerns. Great boss, staff, and crew. Gracias

anthony g.  |  Overall Experience 
Clasificación:
5.0

satisfied with the customer service.

Andrea H.  |  Overall Experience 
Clasificación:
5.0

I have no issues with this location, it was a good experience

ross d.  |  Overall Experience 
Clasificación:
1.0

Was provided false info and ended up being locked up the building with my unit left wide open. Called after hours support(posted outside building)Scott Smith. Laughed and said, he was not coming out.

Kevin C.  |  Overall Experience 
Clasificación:
4.0

I think this location needs more employees. The ones there seem overworked and short staffed.

Robin C.  |  Overall Experience 
Clasificación:
3.0

Facilities great. Clerks great. Contract and bill notices did not include tax. Was charged fee after paying contract amt - later removed. Increase bill notice no tax and no one could tell amt.

Dennis S.  |  Overall Experience 
Clasificación:
5.0

This location is extremely accommodating and works with the customer to accomplish the goal! Thanks for everything guys... you're team is simply one of the best!

Adam C.  |  Overall Experience 
Clasificación:
5.0

One stop shop for all storage and moving needs. Very professional crew. Especially Scott Smith.

george c.  |  Overall Experience 
Clasificación:
2.0

The employees - polite & friendly, the communication - terrible. Attempted to talk to staff for three days, no response. Only to find out my U-Box was sent to another facility without my knowledge.

Kamilah T.  |  Overall Experience 
Clasificación:
5.0

I was extremely satisfied in all areas with this UHaul facility. I rented trucks, had storage units and bought supplies. Highly recommended.

MICHAEL HOWARD W.  |  Overall Experience 
Clasificación:
4.0

The facility had good security with proper access protocols, the carts that were available to use were very helpful and the facility was always nice and clean.

LYNDON ARTHUR L.  |  Overall Experience 
Clasificación:
5.0

Excellent service from an excellent team.

James S.  |  Overall Experience 
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