NICE PEOPLEJames R. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of North Sarasota
Sarasota, FL 34243
(N Of Airport)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kristin W.
El cliente no dejó un comentario.AGRON C.
Conveniently located and staff was very accommodating and efficient.Jamie K.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.JOSEPH H.
the $19.95 per day for a pick-up truck is misleading. I think you would be more competitive with $19.95 and taxes without an added mileage fee. Did not expect my $19.95 to turn into $33 - I had the truck for less than an hour to move one mattress. While I like the location I would not use UHaul for another $19.95 short-term truck deal. Will use Lowes or Home Depot where it is $19.95 - otherwise it was a great experience - representative at the store was very helpful and pleasant.Andy S.
El cliente no dejó un comentario.Jessika T.
El cliente no dejó un comentario.Mark K.
El cliente no dejó un comentario.Dawid K.
Rent with U-Haul quite a bit.. try to use the APP... BUT NEVER DOES THAT information transfer to the pick up location. I still have to provide ALL THE INFORMATION. Why waste time with the app. Doesn't save me anytime. SOOO annoyingChristopher G.
El cliente no dejó un comentario.Lance M.
Sign at drop off says to pull up and someone will come out to process return. I did and no one ever came out. Went into office and waited on line to process the return. Once I got with the agent though he was efficient and courteous.ROBERT S V.
The roof leaked when it rained causing items to get wet. It rained the entire trip. The trailers should be inspected for that before sending out.Daniel B.
Staff was very friendly and helpful for our move here to Florida. Very pleased.Brian B. | First Impressions
Cold attitudeDAVID L.
Great staff, they simplified everything. Reasonable prices.Jody R.
I checked in and out in a few minutes.NEIL C.
This is the worst company in the world. Every experience is awful. If you call customer service, they have no idea how to help you. My ubox was late. A truck I tried to rent had the key break off in the lock. For my next move, even if uhaul is the cheapest, I will pay more money to never have to give uhaul any of my money ever again.ASHLEY B.
Kelly and Buddy and staff always takes care of us. We are very pleased with the service and equipment. As the owner of a local moving business, Total Package Moving, it helps to have friends like this location to rent us well maintained and clean rental equipment and deliver outstanding customer service. That's why they've earned my business years ago and have kept it.MATTHEW N.
El cliente no dejó un comentario.Carlos M.
Be done with the storage area construction so you can have some customer parking available. You guys are terrific, thank you.Stephen V.
El cliente no dejó un comentario.Joseph A.
El cliente no dejó un comentario.Terrence S.
El cliente no dejó un comentario.Ben B.
Staff was cheerful, quick and efficient. Easy facility to get in and out of. Took less than 5 minutes.Paul H.
El cliente no dejó un comentario.BRETT W.
El cliente no dejó un comentario.KRAIG JON H.
El cliente no dejó un comentario.Aaron B.
I wasted over a hour in your dark parking lot at night trying to do the check-in which kept failing and causing me a great deal of stress. I called uhaul customer service and was told they can't help me with that type of rental so was left struggling with your system alone.darren B.
El cliente no dejó un comentario.WILLIAM C.
El cliente no dejó un comentario.Eugene L.
El cliente no dejó un comentario.Pamela S.
The customer service at this location was impeccable. The truck was clean as could be upon drop-off. Every single person at this location was friendly and willing to help.The staff was able to assist in recommending a location for storage since u-haul no longer had space available for small storage.Walter T.
Excellent communication. Easy to work with. I have no suggestions for improvement.Carol C.
El cliente no dejó un comentario.Mark R.
They are very, very limited on pickup trucks. Also, because so many people relocate to Florida using the 6' x 8' trailers their lot is innundated with these towables and virtually no parking for customers.David B.
The app location check in wouldn't work. Tried it on multiple phone's. Ended up putting the contract in the key drop box and assumed all is good.Dillyn R.
I can't think of anything really. If I had to nit pick I would say keep windows cleaned inside and out. Otherwise I has a awesome experience.Wayne B.
El cliente no dejó un comentario.RICHARD M.
El cliente no dejó un comentario.Jean K.
Nothing, everything was great and the people were very nice.Dennis S.
El cliente no dejó un comentario.Beth K.
excellant prom and friendly serviceCynthia G.
Great service, nice staff, clean environment,Peter L.
El cliente no dejó un comentario.Angelo I.
The contracted location would not accept the truck when arrived. They claimed they didn't have to accept it and insisted I take the truck to another location. This is unacceptable. You should. Limit one way drop offs to good sites.EARL S.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Anja F.
El cliente no dejó un comentario.Ray W.
Construction of new storage facility made parking difficult but that will take care of itself over time, I presume. Meaning after the construction is finished.David V.
I was really impressed with your employees ability to A. inform me exactly what my refund would be because my vehicle was pre-wired with wiring harness and B. give me a time estimate of 10-15 minutes and then get it done. The facility I usually have gone to, took 1-2.5 hours.Christopher G.
El cliente no dejó un comentario.Sue B.
Great customer service. Easy access location.Daniel C.
El cliente no dejó un comentario.Steven B.
After completing my trip from PA to Florida and unloading at my destination had two days to return trailer. Drove to drop off location that I chose online when making reservation . Pulled in , employee came out, asked if I was dropping off, verified rental information on his hand held device, he unhooked the trailer from my car and I was on my way. Couldn't have been easier.GARY M.
Put phone numbers on email notifications and drop off information is necessary to set up GPSKATHRYN P.
Every aspect was EXCELENT!! I will be moving again in a years or so and will without a doubt use this service again.RICHARD S.
They pick-up location was changed and I was not told until I went to to the first location. Lost time and more travel.Kent T.
They were the friendliest and most professional staff I have ever rented from. The store is well taken care of and even though they are 15 miles from my house, it will be my local store from now on.FERNANDA V.
El cliente no dejó un comentario.Teresa H.
Bulldoze the roundabouts on US-41 just a few miles south of this location. City planners were duped into allowing these menacing hinderances to safe transport. You guys are terrific. Thank you for your professionalism.Stephen V.
U-Haul once again did a great job in assisting me with my move. All went well with no problems.Steven H.
A explanation of the unique operation of a trailer attached to a vehicle should be required or offered by U Haul. I rented this combo with this combination withoutSANDRA G.
Very efficient and courteous!Susan B.
El cliente no dejó un comentario.danny h. | Overall Experience
El cliente no dejó un comentario.Romuald R.
Very kind employees:)MARK H.
El cliente no dejó un comentario.Marco R.
El cliente no dejó un comentario.THOMAS R.
El cliente no dejó un comentario.IBRAHIM Y.
El cliente no dejó un comentario.Galin T.
El cliente no dejó un comentario.David W.
The guy that helped me was cool and awesomeBrandon R.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Randolph W.
Always a great experience at this location. Kelly and his team are always on top of things.MATTHEW N.
El cliente no dejó un comentario.Tia J.
El cliente no dejó un comentario.Kevin B.
El cliente no dejó un comentario.Joseph H.
everything went smoothlyjohn W.
El cliente no dejó un comentario.Ray S.
El cliente no dejó un comentario.Giovanny H.
Always excellent service and clean vehicles!Herbert L.
Quick and easy location. Store was clean and employees were professional. Would highly recommend this location.Stephen C.
Big problem: I returned the trailer a day early because of hurricane and tornado warnings in Sarasota, I wanted to drop it at the closest location because of the horrible weather, the lady who answered the phone at the closest location at approximately 3 PM on Wednesday November 11th (phone number 941-921-6605) said I had to take it to the designated drop off even though there was a hurricane; she was so bad I probably won't use U-haul again in the near future-- please speak to her as she put my family at risk. I finally got to the drop off location and he could not accept the trailer because his lot was full, he was very helpful though by calling another location near the airport. Kelly at the location near the airport took the trailer immediately and let my family go home to safety. Conclusion: the lady on the phone was horrible (she said she works at a corporate location). Kelly at the location near the airport in Sarasota was wonderful. Please speak to them and give them a reprimand and a bonus respectively. Please send me an email to let me know you really read this comment.Elen H.
El cliente no dejó un comentario.Allison S.
El cliente no dejó un comentario.ROBERT N.
El cliente no dejó un comentario.Teresa N.
Great U-Haul location!!MARY JANE C.
El cliente no dejó un comentario.Thomas C.
Everyone at this location is extremely well informed and ready to help. UHaul continues to get better!Herbert L.
El cliente no dejó un comentario.Herbert L.
Van was not filled with fuel, It smelled like they had a pot party in it. would be embarrassed to rent a unit like that . Brought it back a day early, didn't want to get stoped by the cops and go to jail!!!!John R.
Cody was great. We were both clearing out a U-Haul Box and renting a truck to take it to our new home. He set it all up quickly and efficiently and helped reduce the inevitable stress that comes with moving.KYLE W.
El cliente no dejó un comentario.Jan S.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Antonio I.
El cliente no dejó un comentario.ron H.
Everything from pick up to drop off was perfect. Other U-Haul locations (and competitors) could learn how things SHOULD be done by watching this location's employees in action. Keep up the GOOD WORK!!!Kenneth G.
El cliente no dejó un comentario.MICHAEL P.
El cliente no dejó un comentario.David K.
Very helpful staff. Facility is clean, and conveniently located.Gregory P. | First Impressions
El cliente no dejó un comentario.Leroy W. | First Impressions
El cliente no dejó un comentario.lisa l. | Overall Experience
El cliente no dejó un comentario.Jeannie W. | Overall Experience
El cliente no dejó un comentario.rex c. | Overall Experience
El cliente no dejó un comentario.mercedes b. | Overall Experience
El cliente no dejó un comentario.LISA M. | Overall Experience
The staff was very helpful and professional, very clean unit and easy to get things in and out.kim r. | Overall Experience
Was a great experiencedon s. | First Impressions
Nice service received from themMoises S. | First Impressions
Helpful staff and clean facility.Mark T. | First Impressions
staff very helpful and politeNancy O. | Overall Experience
This location would not release my delivery/UBox to the moving company I hired due to a personal matter between uhaul & the moving company. I had to drive 25 min out of my way to release the UBox.Devonna C. | Overall Experience
Delivery staff went above & beyond to accommodate our needs. Very satisfied with Christy's effort & ability to meet our needs.Don M. | Overall Experience
Management awesome people, broke key off in lock, and they gave me a new one to use. Thank You !richard e. | Overall Experience
Thank you for helping right before you closedsteve s. | Overall Experience
None of this survey had anything to do with the service provided. I used UBOX. The service was excellent.Robert N. | Overall Experience
The whole process was a bit frustrating/unorganized. I was told one thing on the phone and another in person. Never got a call to discuss delivery time, he called me when he was 18 minutes away.Kristy C. | First Impressions
I packed U-Boxes in Ohio and had them moved and stored in Sarasota for 5 months. When they were delivered to my new Florida home, I opened both boxes they were completely mold and bug free. Perfect!!!Kathy M. | Overall Experience
Very pleased with the entire process utilizing the U-box system.Tracey D. | Overall Experience
GreatKaren W. | Overall Experience
The experience was outstanding. Thank you Kelly and staff.Steve S. | Overall Experience
All personnel were courteous and willing to work with our scheduleleonard s. | Overall Experience
We rented a UBox container shipped to Florida. Communication was excellent with professional and courteous service.Katherine S. | Overall Experience
Great staff.Paul R. | Overall Experience
U-Box made our move easy and inexpenivejohn g. | Overall Experience
The 50 something gentlemen at the desk was rude and hateful to speak to. Just asking for simple requests make you feel like you have to walk on eggshells. They need hospitality training.margaret M. | Overall Experience
Helpful and knowledgeable employeesJoseph S. | Overall Experience
NingunoJoseph C. | Overall Experience
U-haul in general was below average. Outside agents were above average.linda h. | Overall Experience
Very easy experience. Would highly recommend them fir your move. Dropped it off when they said and picked it up when I called. So happy with the whole process.Susan M. | Overall Experience
I was never in their facility. I used a pod from U-haul. I was very happy with the service I was given. The people who delivered it were extremely helpful and careful when they emptied it.Linda U. | Overall Experience
Equipment and service were both very good. Overall, I highly recommend this U-Haul facility.steve w. | Overall Experience
They had no on available to operate a fork lift to retrieve my ubox in the time frame agreed upon.Ashlee K. | Overall Experience
MovingHelp system was HORRENDOUS! I was exceedingly frustrated with the chat, website, AND the phone support. I ended up spending well over FIVE HOURS with support trying to find my U-Boxes & unload.John W. | Overall Experience
no commentsCharles A. | Overall Experience
I had two pods delivered there and when I went to pick up they had them on separate trailers instead of 1? poor planning had to wait 1 hr for them to move themNICK N. | Overall Experience
I have never been in Sarasota. I have not rented anything from you company there!!!Greg V. | Overall Experience
Excellent service by each of the staff. The staff went above and beyond to expedite access to our Uboxes, as well servicing our needs for a vehicle. Highly recommend this office and it's staff.david g. | Overall Experience
You have not addressed my damage claim. I have sent two emails already !Richard M. | Overall Experience
They don't answer the phone and when they did was directed to the wrong person. Facility is inconvenient. Buddy is rude and short to the customers. Needs better management oversight.BRIAN E. | Overall Experience
More than I could afford 🤗Denise D. | Overall Experience
everything went just as it should have or betterGRANVILLE E. | Overall Experience
A+greg m. | Overall Experience
Always a great experience. I have used uhaul for the past 2 moves now and always have a great experience. Kelly was very helpful, patient and friendly. Keep up the wonderful work!mark n. | Overall Experience
Your telephone answering service is woefully understaffed.frank s. | Overall Experience
All we had the Sarasota Store do was to deliver our uBox. That transaction went as smooth as silk. Pam the driver couldn't have done a better job. She was very helpful. She delivered the uBox on time.julie s. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!