Comentarios del cliente para U-Haul Moving & Storage of North Sarasota

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of North Sarasota

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Linda H. en

Grado:

I found everyone I had contact with whether it was by phone or in person - very professional and very nice to work with.

Ingrid Karina I. en

Grado:

Comments:They did a good explanation on use /set the trailer equipment. Improve: Offer additional items, specially if it is the first time to use the service by the customer, customer can be more safety and prepare for the stuff moving.

Marvin V. en

Grado:

El cliente no dejó un comentario.

Eric G. en

Grado:

El cliente no dejó un comentario.

Sean S. en

Grado:

Sarasota uhaul was way better than Louisiana. All my problems were when I picked up the uhaul.

STANLEY H. en

Grado:

Get vehicles that don't suck up so much gas.

mary b. en

Grado:

El cliente no dejó un comentario.

ron s. en

Grado:

I rented a pick up truck for about 5 hours, the advertised cost was 19.95 / day, my final bill was in excess of 48.00 dollars. That amount was nearly 2.5 times the advertised price. your advertising needs to be more consistent with actual costs. This is wrong and in my opinion is borderline false advertising.

wAYNE T. en

Grado:

El cliente no dejó un comentario.

Gary M. en

Grado:

Very effecient and reasonably priced. Employees were friendly and courteous.

Myeisha W. en

Grado:

El cliente no dejó un comentario.

janet f. en

Grado:

Nothing...excellent experience.

Monica M. en

Grado:

Call number should give you a direct link option to location. I was on hold for 30 min and still never talked to anyone. Therefore, I could not extend my rental.

craig f. en

Grado:

VERY efficient operation. Fast and correct. Pleasant staff. Everything was done right. I'll go back when I next need to rent for any reason. Thanks UHaul.

Tracey J. en

Grado:

This location was very clean and the people very professional and efficient! Great job!

Patricia G. en

Grado:

El cliente no dejó un comentario.

Denise J. en

Grado:

Im not sure whats wrong with customer service vs the local store. I was highly livid at the fact that 24hr request is need before any ubox handling so I called 3 days in advance unfortunately had to get customer service instead of the local store. The local store initially informed me that I could store my containers at the location and it would be roughly $150 for them to ship them to my house. Customer service informed me it would be $892. I said well they told me it would be 150 and the lady said theres no way they could give you a quote without setting it up so I took her expert advice and decided to rent the pickup truck with the trailer and haul each ubox separately 3 times. She placed my order and assured me they would be ready for pickup at 9 am Sunday. I got there to the location and they weren't even aware it should have been done since it was only done in the notes and not notifying the location. The location was more than happy to assist me all day and asked why I didn't have them dropped off for $150 instead of hauling them all myself. I mean why would a single mother of 3 choose to go this route, drive 1 hr 6 times other than to potential save $700. But to my dismay find out that there are some lines of communication that are being crossed and as a customer I get the bad end of the stick. I know all you can do is offer your apologizes but honestly something needs to be done on the customer services end of the line because this is the 2nd time I was informed something incorrectly by the ones in the call centers and not the ones that operate on a daily basis.

Dana G. en

Grado:

?

Amy M. en

Grado:

El cliente no dejó un comentario.

KINGSLEY B. en

Grado:

El cliente no dejó un comentario.

Woodrow C. en

Grado:

Not sure if I was over charged or not. The same equipment was almost $100 dollars more than a month and half ago

nick l. en

Grado:

Buddy is the man! Give him and Kelly a big fat bonus and 10 golden stars each!

Becky B. en

Grado:

El cliente no dejó un comentario.

stephen S. en

Grado:

The reservation process was horrible. I was told no trucks available. I called back and was told a reservation had been made. No text sent to confirm that. Bad experience. The rep I spoke to when I called back (Drew?) Was amazing and professional

Marlene G. en

Grado:

There was vehicles blocking the entrance, no one was there to tell me where to put my vehicle, and after 10 minutes someone came in to the office they ignored me.

edwin l. en

Grado:

Nice friendly staff

Mary B. en

Grado:

Cab had a significant amount of garbage in it upon pick up

Rosemarie K. en

Grado:

El cliente no dejó un comentario.

Douglas E. en

Grado:

El cliente no dejó un comentario.

Larry S. en

Grado:

This unit was much newer and better than my previous rental.

Devonna C. en

Grado:

This location would not release my delivery/UBox to the moving company I hired due to a personal matter between uhaul & the moving company. I had to drive 25 min out of my way to release the UBox.

John B. en

Grado:

Just keep up the good work!

Michael A. en

Grado:

The staff was helpful and picking up the U-Haul truck was easy and seamless.

DAVID A. en

Grado:

El cliente no dejó un comentario.

Durena T. en

Grado:

Employees were fantastic and service was great. The truck however, ran very rough and neither turn signal worked. I wasn't going very far with it so it did what I needed it for at least.

Robert S. en

Grado:

Always happy at Uhaul.

Gary O. en

Grado:

El cliente no dejó un comentario.

ian c. en

Grado:

El cliente no dejó un comentario.

Tirza S. en

Grado:

The staff was courteous and knowledgeable. Easy in, easy out. Great experience. Highly recommended.

larry h. en

Grado:

We were scheduled to pick up our 26 foot truck on 04-27-19.I was there at 7:00 AM sharp.u-haul told us the agent had made a mistake and scheduled it for a week later on 05-4-19 and they did not have a truck for us.We had hired movers to load the truck and they were at my house waiting and on the clock I had to go miles away and PU a 20 ft. that was two small for the job.Never again will I use u-haul.Their huge mistake cost me in more ways than one.All I got was there is nothing we can do sorry.No rebate nothing!I had used Penske in the past.I should have stayed with them.They do not make mistakes like this.

dwayne c. en

Grado:

Nothing, you where very accommodating, professional, and prompt, it was a real pleasure doing business with U Haul

Richard Y. en

Grado:

Couldn’t get any better

kevin l. en

Grado:

El cliente no dejó un comentario.

LON C. en

Grado:

I HOPE THIS REFERS THE ACTUAL FINAL DROP POINT OF TRUCK. THAT YOUNG MAN WAS INCREDIBLE IN THE FACE OF MY ANGER OVER FIRST DROP POINT REJECTING DROP DUE TO LACK OF SPACE AND WRONG DIRECTIONS TO FINAL DROP POINT

Robert G. en

Grado:

I was running late on the return and your representative called but with my phone off (driving) I got his voice mail. I returned the call but got the options menu. Maybe you could do this with an email or text.

RODELIO S. en

Grado:

Just continue having professional staff and efficient equipments !!!

marlin m. en

Grado:

Nothing. A young man helped us with the attachement of the lights to our vehicle. He did a good job. Marlin

JERRY M. en

Grado:

MAKE SURE THE PICK UP LOCATION STAYS WHERE WE MAKE THE RESERVATION..!!! OURS WAS SWITCHED & OUR MOTORHOME COULDN'T ACCESS THE NEW LOCATION....IT WAS A LOT OF HASSLE SWITCHING IT BACK TO THE ORIGINAL LOCATION THAT WE CHOSE !!!!

kevin f. en

Grado:

Did a great job getting the car trailer on my hitch for me and explaining the loading process

Lucien S. en

Grado:

El cliente no dejó un comentario.

ann marie m. en

Grado:

Everything was excellent

Catherine S. en

Grado:

El cliente no dejó un comentario.

glenn g. en

Grado:

Outstanding personal from contract to check in. Very professional polite young man did a GREAT job on customer PR After trying to reserve on line for 25 minutes (very poor knowledge of your products) I just went down to the store to get it done. I have rented from several U hauls in the area yours is truly the best in service, customer satisfaction. If your not directly talking to that store don't waste your time with some off site answering service. If it goes over 4 rings it gets forward. Not to bother if it does

Brian W. en

Grado:

Our storage units were not reserved properly, and the manager was unwilling to assist us. His other employee was very nice, but the reservation was WRONG, and they didn't help. We had a 26 foot truck ready to unload, with movers ready, and no place to put our stuff. They did allow us 5 more days to keep the truck, but that wasn't helpful for my grand piano, which needed to get to a climate control unit ASAP. Had to call CORPORATE, after moving all day (they weren't willing to), which took 7 hours to prove our case. (They actually reviewed my phone calls to them and found I was correct.) Horrible experience, and then UHaul corporate would only cover one storage unit elsewhere, which I found, not them. We were due enough storage for 1200 sq ft of home: we got a 10x15 unit. Will never use UHaul again, and yet we have another move coming up in 2 weeks!

Don M. en

Grado:

Delivery staff went above & beyond to accommodate our needs. Very satisfied with Christy’s effort & ability to meet our needs.

Adam W. en

Grado:

El cliente no dejó un comentario.

Steven S. en

Grado:

Everything was smooth and on great working order. The reps were good and had everything ready for me.

Ronald F. en

Grado:

Predetermined location, as confirmed was Bradenton. Had to go to Sarasota because Bradenton did not have equipment.

mary m. en

Grado:

El cliente no dejó un comentario.

DONALD F. en

Grado:

Quick and easy rental.

William R. en

Grado:

Very friendly and helpful staff. I rent there often and it's always a good experience.

George P. en

Grado:

El cliente no dejó un comentario.

Allan H. en

Grado:

El cliente no dejó un comentario.

Stephen S. en

Grado:

Asked for a trailer with new/better tires due to the tires being low on air and starting to dry rot since I had a 1,200 mile trip ahead of me. Was told I would have to deal with the one I was given and roadside would be available. Ended up having 2 tires go bad on my trip and having to wait multiple hours each time for roadside delaying my travel time and making my trip take almost twice as long.

Robert S. en

Grado:

El cliente no dejó un comentario.

RICHARD S. en

Grado:

Easy quick drop off and friendly service.

Scott G. en

Grado:

U-Haul helped us find an enclosed 5 x 8 trailer when we needed it even though they were in short supply! Thank you!

Rene s. en

Grado:

The van was dirty. There was dog hair all over the seats and the windshield was very dirty.

Scott D. en

Grado:

El cliente no dejó un comentario.

sonia t. en

Grado:

El cliente no dejó un comentario.

DONALD H. en

Grado:

El cliente no dejó un comentario.

John W. en

Grado:

Very quick and professional. Friendly working staff.

david a. en

Grado:

The first location we were told to drop the vehicle off would not except the truck because they did not have any room to park it. Uhaul Customer service should check into this before they give a location, we had to drive through heavy downtown traffic to return the truck to the next location.

Geary R. en

Grado:

El cliente no dejó un comentario.

Luther R. en

Grado:

Very friendly, helpful staff!

Brett C. en

Grado:

El cliente no dejó un comentario.

richard e. en

Grado:

Management awesome people, broke key off in lock, and they gave me a new one to use. Thank You !

Barbara G. en

Grado:

El cliente no dejó un comentario.

Christopher K. en

Grado:

I was pretty disappointed that the fuel in the 2 trucks I rented this week we're almost empty. You should at least have a full tank when you pick it up .. .

David W. en

Grado:

El cliente no dejó un comentario.

Ruben P. en

Grado:

El cliente no dejó un comentario.

Erin K. en

Grado:

El cliente no dejó un comentario.

RICHARD P. en

Grado:

Very fast and easy change nothing.

Mary H. en

Grado:

El cliente no dejó un comentario.

steve s. en

Grado:

Thank you for helping right before you closed

Shane K. en

Grado:

People don't always leave you trucks and trailers clean and really should get charged for it. Just don't let them go out dirty. The trailer I had today was not clean. There needs to be a cleaning detail before it leaves the UHAUL grounds.

JEFF C. en

Grado:

El cliente no dejó un comentario.

JEFF C. en

Grado:

El cliente no dejó un comentario.

Barbara J. en

Grado:

El cliente no dejó un comentario.

jonah b. en

Grado:

I own a moving company and use your service to supplement my equipmemt when needed. I reserved 4 furniture dollies by phone 4 days ahead. When I arrived at the location I was told they only had 2 with no explanation as to why I wasn’t made aware of this. Was forced to purchase 2 dollies, but was then told I had been flagged and would not be allowed to rent until I sorted it out. Called customer service and they determined I had been flagged due to a late return a year ago that was left on my account in error. 45 minutes to rent 2 dollies and purchase 2 that I didn’t need. At no point did anyone representing your company apologize or offer anything other than complaints about your system, as if that was any consolation to me. I will not be using your services again.

Ted P. en

Grado:

El cliente no dejó un comentario.

William N. en

Grado:

El cliente no dejó un comentario.

Cody B. en

Grado:

All excellent service. They even helped me load my vehicle on the tow dolly. Thank you very much.

Larry S. en

Grado:

Make sure the correct trailer I'd numbers are on contract When I got to my destination we dropped trailer in front of location at a shopping center still loaded apparently one of the local uhaul locations had a employee that works in the shopping center and called in to his office about trailer sitting on site When they ran trailer numbers it showed the trailer not on contact so the uhaul location came to where the trailer was even though my man that drove the trailer and had the contract in hand was on site and told the driver from uhaul the trailer had contract on it they took it anyway I reported it stolen Long store short make sure the contract is correct I was so stressed out thinking I had to pay for a trailer and the 7,000 in tools that were in trailer

Joni F. en

Grado:

El cliente no dejó un comentario.

ALICIA T. en

Grado:

El cliente no dejó un comentario.

doug w. en

Grado:

El cliente no dejó un comentario.

cherine b. en

Grado:

Staff was helpful and supportive.

Jennifer N. en

Grado:

The customer service was awful from the time we set the reservation to the drop off. They messed up our reservation...then threatned to send cops to my house and over charge my acct bc they messed up. To being verball abused by stephanie. Waiting an hr to report stephanie. Drop off i met the owner who simply just didnt seem to care about the issues. I was never sent an email like customer service said to follow up with the case with stephanie! I have used uhaul so many times and have never had such an awful experience.

randy s. en

Grado:

seamless transaction.

Mark G. en

Grado:

Quick and easy drop off. About 10 min total.

CAMILO T. en

Grado:

Mandatory lock wasn't clear to me when sending a box to location in Boston

Peta a. en

Grado:

El cliente no dejó un comentario.

charles r. en

Grado:

Fast, easy, and hassle free rental experience here.

kiyque a. en

Grado:

El cliente no dejó un comentario.

roxzene h. en

Grado:

Great Customer Service!

Aaron S. en

Grado:

El cliente no dejó un comentario.

ROBERT N. en

Grado:

great great great great great great

Rick O. en

Grado:

El cliente no dejó un comentario.

rich w. en

Grado:

El cliente no dejó un comentario.

Robert Y. en

Grado:

El cliente no dejó un comentario.

STANTON H. en

Grado:

Absolutely no wait on return. They came outside as I pulled up and completed the return in a couple minutes.

Michael M. en

Grado:

This is a great location, always great service and clean trucks.

Luther R. en

Grado:

Prompt, courteous, efficient!

Robert N. en

Grado:

None of this survey had anything to do with the service provided. I used UBOX. The service was excellent.

Kristy C. en

Grado:

The whole process was a bit frustrating/unorganized. I was told one thing on the phone and another in person. Never got a call to discuss delivery time, he called me when he was 18 minutes away.

Kathy M. en

Grado:

I packed U-Boxes in Ohio and had them moved and stored in Sarasota for 5 months. When they were delivered to my new Florida home, I opened both boxes they were completely mold and bug free. Perfect!!!

Tracey D. en

Grado:

Very pleased with the entire process utilizing the U-box system.

Karen W. en

Grado:

Great

Steve S. en

Grado:

The experience was outstanding. Thank you Kelly and staff.

leonard s. en

Grado:

All personnel were courteous and willing to work with our schedule

Katherine S. en

Grado:

We rented a UBox container shipped to Florida. Communication was excellent with professional and courteous service.

Paul R. en

Grado:

Great staff.

john g. en

Grado:

U-Box made our move easy and inexpenive

margaret M. en

Grado:

The 50 something gentlemen at the desk was rude and hateful to speak to. Just asking for simple requests make you feel like you have to walk on eggshells. They need hospitality training.

Joseph S. en

Grado:

Helpful and knowledgeable employees

Joseph C. en

Grado:

None

linda h. en

Grado:

U-haul in general was below average. Outside agents were above average.

Susan M. en

Grado:

Very easy experience. Would highly recommend them fir your move. Dropped it off when they said and picked it up when I called. So happy with the whole process.

Linda U. en

Grado:

I was never in their facility. I used a pod from U-haul. I was very happy with the service I was given. The people who delivered it were extremely helpful and careful when they emptied it.

steve w. en

Grado:

Equipment and service were both very good. Overall, I highly recommend this U-Haul facility.

Ashlee K. en

Grado:

They had no on available to operate a fork lift to retrieve my ubox in the time frame agreed upon.

John W. en

Grado:

MovingHelp system was HORRENDOUS! I was exceedingly frustrated with the chat, website, AND the phone support. I ended up spending well over FIVE HOURS with support trying to find my U-Boxes & unload.

Charles A. en

Grado:

no comments

NICK N. en

Grado:

I had two pods delivered there and when I went to pick up they had them on separate trailers instead of 1? poor planning had to wait 1 hr for them to move them

Greg V. en

Grado:

I have never been in Sarasota. I have not rented anything from you company there!!!

david g. en

Grado:

Excellent service by each of the staff. The staff went above and beyond to expedite access to our Uboxes, as well servicing our needs for a vehicle. Highly recommend this office and it’s staff.

Richard M. en

Grado:

You have not addressed my damage claim. I have sent two emails already !

BRIAN E. en

Grado:

They don’t answer the phone and when they did was directed to the wrong person. Facility is inconvenient. Buddy is rude and short to the customers. Needs better management oversight.

Denise D. en

Grado:

More than I could afford 🤗

GRANVILLE E. en

Grado:

everything went just as it should have or better

greg m. en

Grado:

A+

mark n. en

Grado:

Always a great experience. I have used uhaul for the past 2 moves now and always have a great experience. Kelly was very helpful, patient and friendly. Keep up the wonderful work!

frank s. en

Grado:

Your telephone answering service is woefully understaffed.

julie s. en

Grado:

All we had the Sarasota Store do was to deliver our uBox. That transaction went as smooth as silk. Pam the driver couldn’t have done a better job. She was very helpful. She delivered the uBox on time.