Comentarios de los clientes para U-Haul Moving & Storage of North Sarasota

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of North Sarasota

Clasificación general:

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Gregory P.
Clasificación:

Staff was very friendly and helpful. Also liked the cleanliness of the temperature controlled storage facility.

Gregory P. | First Impressions |
Clasificación:

Very helpful staff. Facility is clean, and conveniently located.

charles T.
Clasificación:

El cliente no dejó un comentario.

meghan Y.
Clasificación:

I had reserved a tow dolly but a month prior, upon arrival the tow dolly wasn't available, they ended up giving us a tow dolly that was too big for our car causing the front half of the bumper to pull off the car. I'm not sure of his name, but he was not helpful, also kind of rushed us in and out, and evidently caused damage to our vehicle. Definitely will not be using the service again although the trucks were clean. But that's about it.

Randy B.
Clasificación:

works are not friendly but was able to complete the task of renting the truck

David B.
Clasificación:

Service your equipment. My trailer yesterday had a bad tire and no running lights. Very poor equipment but you seem to be the only game in town. Please stop performing like we don't have any other options.

jeanie D.
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El cliente no dejó un comentario.

Todd A.
Clasificación:

Arrived to return truck. They had a semi truck in the return area. Had to sit on road until we were finally told they could not take our return. Had to drive to Sarasota to return.

Richard G.
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El cliente no dejó un comentario.

Martin H.
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El cliente no dejó un comentario.

anthony A.
Clasificación:

Have a functioning radio., esp. across country trips like I endured!

Tammy S.
Clasificación:

El cliente no dejó un comentario.

Juan D.
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Excellent service and location. New truck. I recommend UHaul

GARY O.
Clasificación:

El cliente no dejó un comentario.

Daniel S.
Clasificación:

There was a mix up when picking up the U-Box. Loading was delayed. Shipping the box was flawless. Scheduling was helped and confirmed by talking with a representative.

Joseph R.
Clasificación:

El cliente no dejó un comentario.

ANDREA C.
Clasificación:

El cliente no dejó un comentario.

Michael L.
Clasificación:

Employee ( Buddy ) was really good to have helping me. He asked me what my plan to move was and advised me on the proper size trailer I would need to fit the stuff. Very very knowledgeable and helpful. Drop off was a breeze. You guys have it down pat!

Richard B.
Clasificación:

Only issue was finding the drop key box. It is in the front door but not very visible. The signage pointing to it is small. Also, the opening to drop the key was large enough in my opinion to reach in and retrieve keys for someone with a small hand.

James G A.
Clasificación:

Bad equipment to start. Had to return truck. Dirty truck with used masks scattered around cab.

Jessica M.
Clasificación:

Have used this location for renting uhauls for years. Good service and clean vehicles...

Carol P.
Clasificación:

None needed

Timothy W.
Clasificación:

The truck was clean but if the speed was over 65mph, the truck shook significantly. The person who checked me both out and back in was great! He was very friendly and efficient. I informed him about the vehicle issues upon my return.

Toussaint D.
Clasificación:

It seems they had a bill totaled and ready for me when I returned with the truck. This made no sense to me because I could only estimate mileage at the time of rental. The total had to be amended for more which I authorized to go on the same dedit card. I gave when I rented the truck. U-Haul could not give me a receipt because their computer system was down. They offered to email me a copy of the final receipt. Later that same day I received calls and texts from my banks fraud department asking me to confirm two charges from U-Haul processed backed to back The amounts differed by one cent.. Evidently my bank did not accept the charges even after I told them too. I just checked the email I received from U-Haul that contains a partial paid contract and a promissary note that says I have 7 days from the date of the equipment return to pay U-Haul $27.89.. Like I said earlier how can you close a transaction when the transaction is not finished. Horrible Service!

CHAD W.
Clasificación:

Make sure your trucks have ac that works especially in Florida during summer or hot days.

Seth T.
Clasificación:

El cliente no dejó un comentario.

Jeffrey R.
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El cliente no dejó un comentario.

LINO G.
Clasificación:

everyone was very helpful my move was great thanks so much

Jeffrey R.
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I was in and out in less than 20 minutes! They are very respectful of your time.

linda H.
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El cliente no dejó un comentario.

Ilona M.
Clasificación:

Kelly was super helpful getting my box out of storage and was very kind. An excellent worker/employee

Scott R.
Clasificación:

El cliente no dejó un comentario.

Michael P.
Clasificación:

El cliente no dejó un comentario.

Fred S.
Clasificación:

Everything was stellar. Uboxes arrived 1 day early.

Stephen M.
Clasificación:

They would not deliver the Ubox, so we had to pick it up and told it had to be returned to that location. Not sure why they were not accommodating.

Branden C.
Clasificación:

Not have a leaky truck, which had just been repaired leak all over my electronics and bed

Daniel F.
Clasificación:

El cliente no dejó un comentario.

Rick A.
Clasificación:

El cliente no dejó un comentario.

Dino R.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

My original drop off location “Gerald's Auto Service”, the guy was a jackass... thankfully the rerouted drop off was much better.

Leroy W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

John B.
Clasificación:

The internet was slow to process the rental information. Perhaps they need ti improve that. Otherwise, very helpful.

Boris B.
Clasificación:

Very professional, friendly and knowledgeable staff. Everything went just as planned. Smooth and easy.

Dawn S.
Clasificación:

El cliente no dejó un comentario.

Brenda R.
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El cliente no dejó un comentario.

Donald M.
Clasificación:

El cliente no dejó un comentario.

STEVEN W.
Clasificación:

The customer check in area is run so efficiently I really have no suggestions. Renting a vehicle or trailer with u haul is very simple @ the SRQ location. The employees are efficient and do their job well.

Shawn S.
Clasificación:

Nothing

Darryl M.
Clasificación:

I had the vehicle for 4 hours and was charged for 23 miles driven. That is fair. Charging me for 20 gallons of fuel is a total ripoff! I j left with half a tank of fuel, slightly less actually. There was more than a quarter tank when I returned. So to return the gauge to were it was when I picked the vehicle up took 20 gallons? So this E350 has been fitted with a 100 gallon fuel tank and only gets 1.2 miles to the gallon? So much for the super fuel saver marketing program! I have worked at a family owned Ford Commercial truck dealership for 30 years, so I know that this is complete BS. I don't usually write reviews, but I will make an exception in Uhaul's case and put this review in as many places as possible to get some satisfaction after being ripped off.

kelly H.
Clasificación:

Dont drop the unbox, have part of the contents fall out and then not return the item. I will be filing a claim.

STANTON H.
Clasificación:

El cliente no dejó un comentario.

Michael R.
Clasificación:

Easy to pick up and drop off, no complaints.

lisa l. | Overall Experience |
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El cliente no dejó un comentario.

Meggan G.
Clasificación:

Perfect contact less drop-off

richard K.
Clasificación:

El cliente no dejó un comentario.

gustavo R.
Clasificación:

El cliente no dejó un comentario.

Emily T.
Clasificación:

My ubox was picked up 8 days late. I was not notified. I had to make other living arrangements until it arrived. I tried to call and was on hold for 15 minutes, was disconnected. Called a second time, was on hold for 12 minutes “disconnected. Called a THIRD time was on for 20 minutes, and was told “They don't have GPS on the trucks”. Not a fan of this service. Unsure if i'll ever use again.

Matthew G.
Clasificación:

Side mirror was loose but a great riding truck otherwise. Confident drive up the eastern states

Ann C.
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Excellent customer service!

Kim R.
Clasificación:

El cliente no dejó un comentario.

Robin M.
Clasificación:

El cliente no dejó un comentario.

Mitchell W.
Clasificación:

First location, fruitvile rd was horrible. Wa Outdoor not accept the trailer. Had to drive out of way to another location

Giovanna C.
Clasificación:

Twice, The U-box was not ready despite asking specifically for it to be available. The excuse was that the staff were leaving (2pm). This is unacceptable.

ELIEEN O.
Clasificación:

The staff here in Florida were very helpful in helping me resolve a problem with Florida Movers INCl, recommendation from Moving help, whom gave no help. I will definitely use and recommend U-Haul again. Everyone, including management get a 5 star from me. Thank you!

kim B.
Clasificación:

El cliente no dejó un comentario.

Nate S.
Clasificación:

Helpful, convenient.

Thomas J.
Clasificación:

El cliente no dejó un comentario.

Edwin L.
Clasificación:

I use this location because of the friendliness and professionalism of the people that work their.

Richard R.
Clasificación:

El cliente no dejó un comentario.

Richard P.
Clasificación:

El cliente no dejó un comentario.

Christie O.
Clasificación:

El cliente no dejó un comentario.

Bryson B.
Clasificación:

El cliente no dejó un comentario.

Karen H.
Clasificación:

El cliente no dejó un comentario.

Toni B.
Clasificación:

El cliente no dejó un comentario.

William L.
Clasificación:

Have your staff answer the phone. Don't show a drop off location that no longer exists

Robert M.
Clasificación:

El cliente no dejó un comentario.

Toni B.
Clasificación:

Running boards for the cabs for us short people.

James P.
Clasificación:

Great service! 😊

Carter L.
Clasificación:

Your online reservation system is not sufficient for simple reservations.

James C.
Clasificación:

When we arrived at the planned drop off location, an older man there was extremely rude to the point of being hostile. He told us to leave bc he did not hv room for the trailer. He had room, however he was closing and did not hv the time. We left and went to the Tamiami location. They were excellent and very friendly. 👍

Laura B.
Clasificación:

El cliente no dejó un comentario.

Mark A.
Clasificación:

El cliente no dejó un comentario.

DANNY C.
Clasificación:

El cliente no dejó un comentario.

Harry S.
Clasificación:

Buddy and his son run a tight ship !

Henry R.
Clasificación:

took all of 60seconds, very nice set up for turnins!

MARCUS M.
Clasificación:

I was originally set up to drop the trailer at Geralds auto @ 2812 fruitville rd. When i arrived i was told by the manager that he has no room for the trailer and that i would have to take it to another location. It felt very unprofessional to me. A much better approach would have been - sure drop it off and then Mr Gerald would have taken the responsibility to take it to another location.

David S.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

El cliente no dejó un comentario.

Mary D.
Clasificación:

El cliente no dejó un comentario.

SHANEETRA K.
Clasificación:

I rented the uhaul for a one way move. About 3 hours into the move I was involved in a motor vehicle accident in my personal vehicle. The uhaul being unloaded at my new residence. I received several back to back phone calls from a uhaul representative named Kelly because there was a bike rack left in the back of my rented uhaul that needed to be installed the following morning. I had to hang up on Kelly during one of our conversations because highway patrol had arrived and she would not stop asking me to bring the bike rack to her at the location. I asked my boyfriend to return her call and explain the situation to her. Kelly was insistent that she come to my home to pick up the bike rack, but my boyfriend and son were on route to the location of my car accident. As a compromise, they sent a representative to my home at 8am the following day. I have never experienced such poor customer service and lack of understanding during an extremely stressful time.

Tyler H.
Clasificación:

Extremely personable staff

Timothy S.
Clasificación:

El cliente no dejó un comentario.

FRANK M.
Clasificación:

El cliente no dejó un comentario.

RANDY W.
Clasificación:

El cliente no dejó un comentario.

Shelly J.
Clasificación:

El cliente no dejó un comentario.

Michael A.
Clasificación:

They do a great job trying to accommodate my needs. This is a very well run operation

Erik Q.
Clasificación:

El cliente no dejó un comentario.

joshua B.
Clasificación:

El cliente no dejó un comentario.

MOLLY P.
Clasificación:

El cliente no dejó un comentario.

KYLE H.
Clasificación:

El cliente no dejó un comentario.

Donald E.
Clasificación:

Keep up the good work

JAMES S.
Clasificación:

El cliente no dejó un comentario.

Jeannie W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

rex c. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

mercedes b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LISA M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

kim r. | Overall Experience |
Clasificación:

The staff was very helpful and professional, very clean unit and easy to get things in and out.

don s. | First Impressions |
Clasificación:

Was a great experience

Moises S. | First Impressions |
Clasificación:

Nice service received from them

Mark T. | First Impressions |
Clasificación:

Helpful staff and clean facility.

Nancy O. | Overall Experience |
Clasificación:

staff very helpful and polite

Devonna C. | Overall Experience |
Clasificación:

This location would not release my delivery/UBox to the moving company I hired due to a personal matter between uhaul & the moving company. I had to drive 25 min out of my way to release the UBox.

Don M. | Overall Experience |
Clasificación:

Delivery staff went above & beyond to accommodate our needs. Very satisfied with Christy’s effort & ability to meet our needs.

richard e. | Overall Experience |
Clasificación:

Management awesome people, broke key off in lock, and they gave me a new one to use. Thank You !

steve s. | Overall Experience |
Clasificación:

Thank you for helping right before you closed

Robert N. | Overall Experience |
Clasificación:

None of this survey had anything to do with the service provided. I used UBOX. The service was excellent.

Kristy C. | First Impressions |
Clasificación:

The whole process was a bit frustrating/unorganized. I was told one thing on the phone and another in person. Never got a call to discuss delivery time, he called me when he was 18 minutes away.

Kathy M. | Overall Experience |
Clasificación:

I packed U-Boxes in Ohio and had them moved and stored in Sarasota for 5 months. When they were delivered to my new Florida home, I opened both boxes they were completely mold and bug free. Perfect!!!

Tracey D. | Overall Experience |
Clasificación:

Very pleased with the entire process utilizing the U-box system.

Karen W. | Overall Experience |
Clasificación:

Great

Steve S. | Overall Experience |
Clasificación:

The experience was outstanding. Thank you Kelly and staff.

leonard s. | Overall Experience |
Clasificación:

All personnel were courteous and willing to work with our schedule

Katherine S. | Overall Experience |
Clasificación:

We rented a UBox container shipped to Florida. Communication was excellent with professional and courteous service.

Paul R. | Overall Experience |
Clasificación:

Great staff.

john g. | Overall Experience |
Clasificación:

U-Box made our move easy and inexpenive

margaret M. | Overall Experience |
Clasificación:

The 50 something gentlemen at the desk was rude and hateful to speak to. Just asking for simple requests make you feel like you have to walk on eggshells. They need hospitality training.

Joseph S. | Overall Experience |
Clasificación:

Helpful and knowledgeable employees

Joseph C. | Overall Experience |
Clasificación:

None

linda h. | Overall Experience |
Clasificación:

U-haul in general was below average. Outside agents were above average.

Susan M. | Overall Experience |
Clasificación:

Very easy experience. Would highly recommend them fir your move. Dropped it off when they said and picked it up when I called. So happy with the whole process.

Linda U. | Overall Experience |
Clasificación:

I was never in their facility. I used a pod from U-haul. I was very happy with the service I was given. The people who delivered it were extremely helpful and careful when they emptied it.

steve w. | Overall Experience |
Clasificación:

Equipment and service were both very good. Overall, I highly recommend this U-Haul facility.

Ashlee K. | Overall Experience |
Clasificación:

They had no on available to operate a fork lift to retrieve my ubox in the time frame agreed upon.

John W. | Overall Experience |
Clasificación:

MovingHelp system was HORRENDOUS! I was exceedingly frustrated with the chat, website, AND the phone support. I ended up spending well over FIVE HOURS with support trying to find my U-Boxes & unload.

Charles A. | Overall Experience |
Clasificación:

no comments

NICK N. | Overall Experience |
Clasificación:

I had two pods delivered there and when I went to pick up they had them on separate trailers instead of 1? poor planning had to wait 1 hr for them to move them

Greg V. | Overall Experience |
Clasificación:

I have never been in Sarasota. I have not rented anything from you company there!!!

david g. | Overall Experience |
Clasificación:

Excellent service by each of the staff. The staff went above and beyond to expedite access to our Uboxes, as well servicing our needs for a vehicle. Highly recommend this office and it’s staff.

Richard M. | Overall Experience |
Clasificación:

You have not addressed my damage claim. I have sent two emails already !

BRIAN E. | Overall Experience |
Clasificación:

They don’t answer the phone and when they did was directed to the wrong person. Facility is inconvenient. Buddy is rude and short to the customers. Needs better management oversight.

Denise D. | Overall Experience |
Clasificación:

More than I could afford 🤗

GRANVILLE E. | Overall Experience |
Clasificación:

everything went just as it should have or better

greg m. | Overall Experience |
Clasificación:

A+

mark n. | Overall Experience |
Clasificación:

Always a great experience. I have used uhaul for the past 2 moves now and always have a great experience. Kelly was very helpful, patient and friendly. Keep up the wonderful work!

frank s. | Overall Experience |
Clasificación:

Your telephone answering service is woefully understaffed.

julie s. | Overall Experience |
Clasificación:

All we had the Sarasota Store do was to deliver our uBox. That transaction went as smooth as silk. Pam the driver couldn’t have done a better job. She was very helpful. She delivered the uBox on time.

No se han enviado comentarios para esta ubicación.

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