Everyone was really accommodating my sons house burned down and we were in an emergency situation the staff is very helpful and information was readily available we appreciate the kind treatment we receive the unit was clean and it was easyjeri F. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of North Pocatello
Pocatello, ID 83201
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.KORAL S.
El cliente no dejó un comentario.Brittany F.
Nice to work with!LYNN P.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.john B.
They changed location of my originally scheduled truck to the day before. Had to call and then downsized us trucks.Adam M.
Was a good experience.Derral W. | First Impressions
El cliente no dejó un comentario.Rick C. | First Impressions
The staff is always friendly and courteous. They treat you as a neighbor instead of just another customer.Michael E.
The manager, Dave, is very helpful & clearly cares about customers! The facility is always spotless, & his crew are always helpful & friendly!GARY P. | Overall Experience
El cliente no dejó un comentario.cathy d. | Overall Experience
El cliente no dejó un comentario.Allen W.
El cliente no dejó un comentario.David R.
The only thing I have an issue is a hold when you get the equipment and when you bring it back you have to pay again.justin B.
Great jobGARY J. | Overall Experience
El cliente no dejó un comentario.Ralph R.
I had no reservation. I unexpectedly purchased a number of items at an auction. I was able to rent a truck immediately. The employees were so helpful!rhonda R.
Excellent facility. Safe and secure and climate-controlled.Linda M. | Overall Experience
El cliente no dejó un comentario.Michael E.
El cliente no dejó un comentario.Robert A.
El cliente no dejó un comentario.Kristi F. | Online Move In
Got charged for a full month even tho I emptied the unit and ended my service right before the bill was do.JOHN H. | Overall Experience
Friendly, efficient, & pleasant. She was nice to deal with. After the paperwork she showed us our unit and demonstrated the lock systems! I feel confident that our stuff will be safe!charles b. | First Impressions
Fill up trucks on gas when 1/2 or below. It sucks to get a truck and the 1st thing you have to do is fill up so you can get to your destination.Martin R.
The employees at the Poleline location are the best. They truly exemplify customer service excellence. The best thing you could do to improve the experience for the next customer is to thank the team on Poleline rd for a job well done. A raise and bonus would be nice too. Sincerely, Jeff GulasJeff G.
Clean facility always. The whole staff was incredibly helpful, knowledgeable, and always pleasant with assisting or answering questions. I never had to worry about my stuff, the units are so clean and well lit. The moving carts are so helpful and ensure faster and easier moving. Incredible facility and staff!!cindy r. | Overall Experience
El cliente no dejó un comentario.Denise S. | First Impressions
El cliente no dejó un comentario.Alana T.
Was a pleasure to do business with you.Lloyd R. | First Impressions
El cliente no dejó un comentario.Pat E.
El cliente no dejó un comentario.DIANE F.
Everything was great as usual!!Connie C.
El cliente no dejó un comentario.Sheldon W.
El cliente no dejó un comentario.Vicente C.
El cliente no dejó un comentario.roger m. | Overall Experience
Quick and easy Pick-up and Check-in. Excellent customer service!MARK B.
El cliente no dejó un comentario.Tab F. | Overall Experience
El cliente no dejó un comentario.Brandy H. | Overall Experience
El cliente no dejó un comentario.GARY J. | First Impressions
El cliente no dejó un comentario.Kristi B. | Overall Experience
Great service! FriendlyMICHAEL S.
Only problem I had, was with my swipe key? Several different times. They said it might be a clitch in the system? Tried several different card keys & none worked on that day? Hope ya get it worked out. Beautiful facility! patricia p. | Overall Experience
El cliente no dejó un comentario.KelceyMarie W.
El cliente no dejó un comentario.Wyatt L.
El cliente no dejó un comentario.Marlin F.
Staff was friendly and easy to pick up equipment.Josh H.
Great help and assistance. Very friendlyGREGORY R.
The owner or manager (red haired male) is the only off putting thing about this place. I think he's a vampire.Casey C. | Overall Experience
very professional, I knew this that is why I chose to drop off here.greg W.
Next time a truck blows a tire a few miles out of Malad Idaho, I would strongly recommend sending a tire repair person from Malad minutes away instead of Brigham city UT an hour away. Especially in 90+ degree weather.Shann W.
El cliente no dejó un comentario.Tenne T.
The original pickup location was in Rexburg ID. You can improve how you handle traffic to meet the online customer needs. The Rexburg location manager told me they don't see the online reservations in time to hold the trailers and depend on corporate to make sure trailers arrive. I had to drive 150 miles round trip to Pocatello to pick up this trailer. Not convenient at all.Troy L.
El cliente no dejó un comentario.John M. | First Impressions
El cliente no dejó un comentario.MAURICE C. | Overall Experience
El cliente no dejó un comentario.Felix E. | Overall Experience
Girl was sharp and abrupt. I didn't know the process. Other people who were there were more helpful.Ina V. | Overall Experience
El cliente no dejó un comentario.Mark A.
El cliente no dejó un comentario.Nate M.
Very good service!Stewart L.
El cliente no dejó un comentario.LeMoyne S. | Overall Experience
I needed our rental for an hour longer to finish unloading and the lady working toid me when I called that I would have to pay for another full day, i thought that was terrible customer service considering I didnt have a problem paying for the extra time, just not 58.00 In store pick up was great experience.Kathy D.
I give five stars to your managers at both U-Haul Daniel and David they were both very accommodating, polite, and helpful.Teresa L M. | First Impressions
This is the finest Uhaul facility that I have ever seen or used.Curry A.
It was a good experience. The employer was so nice and went through everything I need to know, and the place was very nice and organized, clean I would recommend a U-Haul storage facility to anyone.Denise S. | First Impressions
El cliente no dejó un comentario.Jenny M.
I say it's more than I expected. I really can't think how it would or could have been better. A really good part is the K&J gas station virtually connected to the parking lot.Michael T.
El cliente no dejó un comentario.james D.
You were great thank you.Coila S.
The lady was very helpful and very pleasant.Vickie K. | First Impressions
El cliente no dejó un comentario.Shawn A.
Uhaul provided a pretty terrible experience. I reserved my truck in rexburg 2 months before my move date. I got a call 2 days before I was going to move and they told me there was no truck for me and I would have to drive to pocatello to get the truck. Did not even offer to cover gas and, barely took off enough to cover the mileage to and from pocatello. Individuals working at the location were as helpful as they could be.Andrew D.
El cliente no dejó un comentario.Sherry T. | Overall Experience
The passenger running lights didn't work on the trailer. It wasn't noted for them to fix. The ground on the passenger side has corroded and broke from the connector at both lights. I took pictures. It should have been checked and working before I picked it up.jacob O.
El cliente no dejó un comentario.Stephanie S.
El cliente no dejó un comentario.Daniel G.
El cliente no dejó un comentario.aaron t. | First Impressions
El cliente no dejó un comentario.Brandy H. | First Impressions
management was awesome. kind friendly and great locationBOB H.
The manager who assisted us was very thorough and friendly. He made the process quick and easy.Robin A.
I was very disappointed because I reserved my truck over a month before my move and the day before I moved I was informed the size truck I reserved was not available and I had to take a truck 6 feet larger and it was not at the location I reserved. I had planned to walk to pick up the truck and instead had to make last minute plans that inconvenienced a friend to get me to the rental facilitymarian K.
Your friendly, timely, and affordable service was greatly appreciated!Linda H.
El cliente no dejó un comentario.Nola E.
Jackson who took the trailer was very nice and helpful. Great customer service skills.Bailey B.
We have had great service every time that we have had to rent a trailer and when we had a storage unit with them. The employees have always been very perfessional and extremely helpful.ROBERT A.
Very helpful and very friendly. Good job and if I ever need to haul anything again, I'll be sure to go back to this location. Graciasconrad B.
Very quick spot on took care of me. I was in and out the same when I brought the vehicle back!! thank youArturo G.
Exselent servise i was late returning it by a hole day becuse my husbond had a heart attak and they where so plesent and understanding of every thing would recomend to any one to use uhaul to all my friends thanks uhaulStephonya B.
Thank you so much for our unit. The staff was so helpful and friendly. No complaints hereTommy M. | Overall Experience
El cliente no dejó un comentario.Josiah N. | Online Move In
El cliente no dejó un comentario.Phil C.
The staff was very helpful and accommodating. They helped us work through any concerns we had.Darlene W. | First Impressions
The manly help were angels. They help my sister and I out in the 2 hours they promised. I definitely would recommend to anyone to ask for there help.dianna r. | First Impressions
Your Poleline store is by far the best store in Pocatello. The staff goes out of their way to help customers.Shane M. | Overall Experience
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.robert k. | First Impressions
El cliente no dejó un comentario.Diane B.
I had two issues that were addressed and was happy with my overall experience and would use them again.Robin L.
This location and manager/owner were great! But we called the 800 number to talk to someone before this location opened & it is horrible customer service. We were on hold for 30 minutes and then disconnected. We called back & left a call back number. We eventually got a call back but then it just put us on hold again for 30 minutes before disconnecting again. If a call back number is left, a live person should call the customer back & not leave them on hold!Andrea W.
David was very nice and helpful, would definitely recommend for anyone needing moving equipment.JEFF H.
El cliente no dejó un comentario.JEFFRY S.
El cliente no dejó un comentario.Jennett R.
Staff was friendly, helpful, and got me out fast.Michael E.
El cliente no dejó un comentario.Leslie T. | First Impressions
If a box tuck does not include a ramp, that should be in BOLD all over the place while reserving.Jarom L.
Truck ran great, easy no stress transactionMichael S.
El cliente no dejó un comentario.elizabeth f. | Overall Experience
To be charged over $60 plus gas for 1 day and 21 miles is ridiculous.Tami R.
This is the first time we've used a storage facility and it was so easy. The U-Haul rep patiently walked us thru the process, showed us how to access the kiosk, showed us our unit, and knowledgeably answered all our questions. When we brought our things to storage, it again was so easy. Clean! Quality carts ready to roll! and Affordable!Linda H. | First Impressions
El cliente no dejó un comentario.amadeo R.
The person that helped me in the morning was awesome. However, when I brought the first box back to get the second ubox the person that helped me wasn't as good. I waited patiently while he finished with the customer in front of me. While he was hooking up that person's trailer, two more customers came in. He then helped both of those customers prior to helping me despite the fact that I had been there before me. Not great service.Rebecca B.
El cliente no dejó un comentario.Alyssa D.
El cliente no dejó un comentario.Edward I.
I cannot express how grateful I've been for not just great service but good humor and kindness from the employees during our move. Keep up the good work. The world needs more kindness!WENDY R.
El cliente no dejó un comentario.Russell D. | Overall Experience
El cliente no dejó un comentario.LOUISE J. | Overall Experience
good customer servicelaurane V.
Nothing, your employee was Fabulous, the Store was clean, the trailor was perfect.Debra F.
This was an after hours drop offEdward E.
El cliente no dejó un comentario.Shawn S.
El cliente no dejó un comentario.ed W.
You're employees are AWESOME I love them !!!ELICIA MARIE S.
El cliente no dejó un comentario.Kathleen B.
I was impressed. The U-Haul was clean. Good job guys!MUHAMMAD U.
El cliente no dejó un comentario.LAUREN C.
Great job today and excellent customer service!!Jackie J.
This location is why we keeping using and LOVE Uhaul! They are awesome!!Jody B.
El cliente no dejó un comentario.KATHY M.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.Amy M.
Everything was quick and easy! Walked in without a reservation and was able to get what I needed without an issue. Return was super easy, too! Just pull up under the canopy, they check it in, and you're done!riley P.
Everything was already ready for the next customer.Mary C.
El cliente no dejó un comentario.Dustin S.
Having cruise control on the unit, also not leaving a hand truck and packing blankets that are difficult to work around when packing the vehicle.RONALD B.
For over a month I have been asking the GM David to give me a list of my charges and payments regarding my move to Utah. As of today I have received three out of approximately thirty or more.Art P.
El cliente no dejó un comentario.Patricia M.
El cliente no dejó un comentario.Timothy O.
El cliente no dejó un comentario.Bradley A.
El cliente no dejó un comentario.michael F.
The location needs one way trucks so I can finish moving.Karl C.
El cliente no dejó un comentario.MISTY C.
Very friendly staff, helped with the pre-check and hook up. In and Out and on my way in no time!CHAD M.
I pulled my car into a warm closed garage area, accessed a rolling cart, loaded the cart and checked into the facility so I could unload in a warm clean room with lots of overhead light!! What's NOT to love about that?! I didn't get cold or rained on and loading onto the cart was easy. Marla keeps that storage building so clean and directs me if needed ( like when I set off the alarms because I didn't swipe my ID before opening my unit). Up front staff are always knowledgeable and courteous which is rare now days I think. If ever I need storage again it will be Uhaul for sure!! Great price and super service!!Carly R. | Overall Experience
One of the bay doors is broken. Made it difficult to load and unload when multiple people were doing just that.Camille C. | Overall Experience
El cliente no dejó un comentario.Tianna T. | Overall Experience
El cliente no dejó un comentario.Christine P. | Online Move In
El cliente no dejó un comentario.Camille C. | First Impressions
Friendly and helpful! Very easy to use!! Would recommend to all my friends!!Ward A. | First Impressions
El cliente no dejó un comentario.terrie m. | First Impressions
El cliente no dejó un comentario.lenna r. | Overall Experience
El cliente no dejó un comentario.Joseph D. | Overall Experience
Sorry I needed to Abandon storage unit, I actually got the unit for my brothers belongings and he wasn't getting the unit paid and I don't want to be held responsible for his items. I do not want to make excuses, and I want to be reasonable as possible. You guys were great, if I myself ever need a storage I will definitely get one from you guys. Good service overall I just hate to leave on a bad note. If there are any cleaning fees, etc. please feel free to contact me at +12085305074 and we will try to take care of anything necessary, thanks for the help!Austin V. | Overall Experience
Great customer service!))lenna r. | First Impressions
El cliente no dejó un comentario.Alex L. | Overall Experience
El cliente no dejó un comentario.Zach G. | Overall Experience
Overall pleased with the whole setting up process and how easy and convenient it is to access the storage unit once you've signed up. Great price and great place.alyssa r. | First Impressions
I am very appreciative for UHAUL Storage. Everything worked out perfectly for me. GraciasDebra A P. | Overall Experience
El cliente no dejó un comentario.dylin m. | Overall Experience
El cliente no dejó un comentario.cindy r. | First Impressions
The young lady that helped me was very polite and friendly!! The place looked great and I feel very secure storing my belongings there. I also love that it is inside and climate controlled!Amy F. | First Impressions
El cliente no dejó un comentario.willow w. | First Impressions
El cliente no dejó un comentario.aurianna l. | Overall Experience
El cliente no dejó un comentario.Kim Vitelie C. | Overall Experience
El cliente no dejó un comentario.gordon l. | First Impressions
El cliente no dejó un comentario.carolie k. | Overall Experience
El cliente no dejó un comentario.Laurie C. | Overall Experience
El cliente no dejó un comentario.robert F. | Overall Experience
Graciasdavid s. | First Impressions
El cliente no dejó un comentario.CHRIS C. | Overall Experience
I was very impressed with how easy it was to unload and to be able to pull inside and use carts. That was awesome. Feels totally secure, too!Doris C. | First Impressions
El cliente no dejó un comentario.Tyler C. | Overall Experience
Thank you for a great experienceJeanna B. | Overall Experience
The manager was absolutely wonderful. He was able to help my family out when we lost the ability to pay for our storage units. He made sure that we had time to get our keepsakes and irreplaceables out without losing everything. (Again) Best people in town to work with! Hands Down.CHRISTINE L. | Overall Experience
El cliente no dejó un comentario.lee r. | Overall Experience
While I appreciated being given the first month rent free, it was basically taken back when I couldn't get a prorated deal for just using a few days between 11/27 and 12/4 so we decided to just leave a few things there until the last few days of the next cycle. On a side note, the u haul boxes were also crappy because several of the ones we bought and had in storage full of our things split down the sides. We're just glad to be done with all of it.Julie C. | Overall Experience
Was the cheapest and the BEST ever! Already recommend this place to others.jennie g. | Overall Experience
El cliente no dejó un comentario.Gerald N. | First Impressions
Jackson was very friendly and knowledgeable. He explained everything and even walked me through the whole process.Shane M. | First Impressions
the staff was very professional and courteous. they were very informative and pleasant to work with.tarry w. | First Impressions
If I need another storage unit, I will use a uhaul facility. ¡Gracias!betty f. | Overall Experience
I really enjoy the loading and unloading area where you can pull into the building. It makes moving stuff very convenient and the carts available to use are much appreciated.Matthew John T. | First Impressions
El cliente no dejó un comentario.Betty B. | First Impressions
I was impressed with this storage facility it is well maintained and secure. My furniture and all the other items were in pristine shape when I moved into my house. The staff were always nice and pleasant to me and were easy to talk to. I'm sorry I don't get to visit with them anymore but they made a lasting impression on me. I would recommend this storage facility to friends and family.Danita C. | Overall Experience
El cliente no dejó un comentario.Iralene O. | First Impressions
A great place. Loved it. Will reccomend it to everyone. Thank you so very much.Clarence p. | Overall Experience
El cliente no dejó un comentario.stephanie a. | Overall Experience
Will never use another moving company again. U-Haul was very affordable and equipment and facilities well maintained. Thank you !George J. | Overall Experience
Everyone was professional and helpful.MURRELL K. | Overall Experience
El cliente no dejó un comentario.Kathryn S. | First Impressions
The manager was helpful and professional in resolving a billing issueJohn g. | Overall Experience
El cliente no dejó un comentario.lee r. | First Impressions
El cliente no dejó un comentario.Austin V. | First Impressions
El cliente no dejó un comentario.cathy d. | First Impressions
Y movers are coming in frpm Los Vegas to see the area you have done here.LINDA R. | First Impressions
El cliente no dejó un comentario.nancy a. | First Impressions
Was really impressed. By far the best security I've seen for storage unitsanthony o. | First Impressions
El cliente no dejó un comentario.buford b. | Overall Experience
First time in my life I've ever rented a storage facility. I loved how secure this facility is and climate controlled. I saw employees on site every time I was there. Super secure and I LOVED THE SERVICE!!!Karen d. | Overall Experience
Candace was fantastic.. u people r lucky to have her! Signed a former teacher Doreen LongJeffrey L. | Overall Experience
Person cleaning the storage area actually opened my unit without speaking to me. I had not signed it out yet and was still working on one other. When I asked her who had been in one of my storage units she looked at me and said "Yours" I said yes it's still signed out to me. She said it was her and she did it so she wouldn't forget to clean it. Just a suggestion but the manager had to inspect it before he would close it out so she should let the process work it's magic. Btw you're manager of the facility was awesome! Very professional and enjoyed working with him.Eric C. | Overall Experience
Extremely helpful and flexible to a person, Response time was wonderful and everyone communicated very well. I always knew where we were in the rental process. I highly recommend this branch and the entire staff.Donald C. | Overall Experience
El cliente no dejó un comentario.rick e. | Overall Experience
Great serviceJeanna B. | First Impressions
El cliente no dejó un comentario.debra A. | Overall Experience
Employees were friendly and efficient.Albert N. | Overall Experience
Keep up the good work!Eric C. | First Impressions
Great costumer service!kayla r. | Overall Experience
El cliente no dejó un comentario.Claudio A. | Overall Experience
El cliente no dejó un comentario.Ashley Y. | Overall Experience
Other than being relatively expensive the facility was excellent. Staff super.Bob G. | Overall Experience
The staff was very accommodating and flexible when our needs changed (and they changed often.) The only complaint was that none of the outdoor units were available but they were very helpful to get us easy to access units.Rebecca L. | First Impressions
We drop the truck off at a U-Haul place he was rude and didn't care about nothingVIRGINIA T. | First Impressions
Great management and staff, and a very positive experience.Drew W. | Overall Experience
El cliente no dejó un comentario.Debbie W. | First Impressions
The guy who started our orders was wonderful. He made a stressful situation a little better by helping us out. Besides the alarm going off multiple times we were there for over 10 minutes it was a good experience.Amanda J. | Overall Experience
Having staff on hand for questions was the best part! We had lots of changes and having someone in the office to go to was the best thing. They were all friendly and willing to help with our tough situation! We will definitely use again!THOMAS h. | Overall Experience
Needed a same day storage solution while I moved. Everyone was extremely helpful and friendly. It sure felt more secure having indoor storage and temperature control is nice in the winter. Both check in and check out was fast and easy. Never had a single problem.jared a. | Overall Experience
Only issue was on a corporate level. Had trouble getting truck availability in a timely manner. Actual local employees were great to work withkathy Y. | First Impressions
El cliente no dejó un comentario.Jose L. | Overall Experience
El cliente no dejó un comentario.CIENNA A. | Overall Experience