When we got there Jackson did a well job at helping us get set up and made sure we knew what to do and where to go! And then we went to put stuff in our unit and Marla was cleaning our unit. We waited patiently and a clean unit to move into!kathrine T. | First Impressions
Customer Reviews for U-Haul Moving & Storage of North Pocatello
Pocatello, ID 83201
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Quick hassle free service! That's how it's done! I recommend this guys anytime!godfrey T.
They helped accommodate me even when I was late on a payment due to an issue with autopay. Definitely would use them againemily g. | Overall Experience
I liked how they had all marked area for returning equipment. The only improvement would be to send an immediate email that shows that the contract is closed and the equipment has been returned. I had to call back in and still the email they sent didn't show the day and time of the return. So I never knew if it was checked back in properly.Brian W.
This storage unit is inconvenient if you frequent it. Most of the time I showed up there were people already occupying the bays. There were two rate increases within a years time, and when I cleaned my locker out and turned it back over I wasn't pro rated any of my money back. So my last month I used it for only one week and had to pay for the other three weeks so you can rent it out and make double money on it for those weeks. Will not recommend anyone to use this facility and will not use it in the future. You'd think after renting this unit from you for going on two years without any payment issues you would return the money for the time it wasn't used during the last month.kasey w. | Overall Experience
Your prices are too high.ANNA J. | Overall Experience
Good !MARIA E.
El cliente no dejó un comentario.Irma V.
El cliente no dejó un comentario.Darren M.
El cliente no dejó un comentario.Martin S.
Better than I thought a storage shed could be. Really nice staff.ALEX B. | Overall Experience
The young lady who helped us in Pocatello was excellent. She did everything she could to get a soft in good shape!George K.
El cliente no dejó un comentario.Colter B.
El cliente no dejó un comentario.Aaron S.
El cliente no dejó un comentario.charles B.
El cliente no dejó un comentario.STEVE M.
El cliente no dejó un comentario.Lizarose H.
Staff were friendly and went out of their way to fit me in when an issue came up with my original installation.Leslie V.
El cliente no dejó un comentario.michael m. | Overall Experience
Good customer service. The attendant made sure I got the best trailer available. 5/5Grant B.
El cliente no dejó un comentario.William L.
They were very helpful.Jon Z.
I was told my appointment was confirmed for this past Wednesday at 7am. They didn't have me scheduled till Thursday. I was told they'd take labor costs off because of the inconvenience of them getting the wrong time. I had it done on today, Saturday, and they didn't show me an invoice before, just the charge, then provided a receipt afterwardsâ€¦ it didn't look like they took any money off for installation. Kinda a bummer.Justin J.
El cliente no dejó un comentario.Ralph R.
Probably my most efficient experience with Uhaul. Both the check in and return went smoothly. No extra time.Douglas H.
Everyone I encountered, even when they were busy, we're polite, friendly and helpful. Truly top-notch service and facilities!Shelley A.
El cliente no dejó un comentario.Marina R. | First Impressions
El cliente no dejó un comentario.Zobia R. | Overall Experience
El cliente no dejó un comentario.Garrett V.
El cliente no dejó un comentario.laina S.
Great customer service, fast and friendly! Answered all my questions.Mirian L.
El cliente no dejó un comentario.Shara J.
A pickup gets normal wear and tear as you use it. Charges for scratches to a plastic bed liner should not be considered damage as it is there to protect the vehicle from where and tear right?CHRISTINA M.
El cliente no dejó un comentario.Robin S.
Some of the pictures for the pickup of the truck were taken at a bad angle and didn't cover the whole side. Other than that it was a great overall experience.Leland S.
When I first showed up to my appointment to have me 5th wheel hitch put in, I found out that some of the parts were not there ready to go. The manager, Kasey Papke, stepped in and went above and beyond to help me out and rectify the problem. He fixed the problem and handled it very well. The install of my hitch looks great and I would recommend this store to anyone. They do good work and the situation was handled in a professional way. Great job guys. Thank you. I will be back.robert G.
El cliente no dejó un comentario.omar H.
Didn't even rent because of other circumstances however I requested a refund been over a week now still nothing. Apparently the lady didn't even process it became twin falls (erop off) called me saying I'm late completely unprofessional.Ralph F.
El cliente no dejó un comentario.Justin D. | Overall Experience
Storage doesn't get any safer or more efficient than this Uhaul site on Poleline in Pocatello. In addition, the staff is awesome and quick to help!!Carly R. | Overall Experience
El cliente no dejó un comentario.Kevin f. | First Impressions
Employees were very nice and easy to deal with.Jason W.
El cliente no dejó un comentario.DEBRA C.
El cliente no dejó un comentario.Sean K. | Overall Experience
I was moving to Nebraska for a job and called U-Haul and told them about it and they couldn't reimburse my money that's b******* and when I moved out I paid A month's rent and you don't give no money back like a prorated thing that's messed up I don't like U-Haul.RODNEY C. | Overall Experience
First, you guys called a couple days prior and told me you didn't have a truck. The lady agreed to give me the next size bigger at no extra cost. But when I went to check in, she had increased the cost appx $160. I spoke with a young lady at the pick up site named Paige that was AWESOME!! She took care of everything for me so all corrections were made when I got there. That's where the good experience ended. When I arrived, it was snowing. I went to the counter where the clerk was sitting. He asked for information I had already entered during online check in. He would ask, I would tell him it's there, he would go "oh...yea". It took three times longer than it should have. When we finally got through that fiasco, he handed me keys and said "it's one of those two trucks out there." Wow. Then, he said you rented a dozen blankets. "Grab two of those bags of blankets on your way out." I am dead serious. I finally had enough and asked him to please bring the blankets himself to the truck with me (my hands were full) and show me which truck. He did...and spun around and left to get out of the snow. I had to clear the snow from the windshield, warm the truck up, check to make sure it was ok best I could in the snow, etc. I have to ask...I had checked in with the app and called and let them know I was coming. Why wasn't the truck ready, warmed up, and cleaned off? I was the only customer there. They have a covered canopy they could have used. And why can't the clerk GET OFF HIS LAZY BUTT AND DO HIS JOB????? Unless Paige is handling everything, I will never go back there again.Lawrence D.
El cliente no dejó un comentario.Matthew W.
El cliente no dejó un comentario.Steve W.
El cliente no dejó un comentario.Sue F.
El cliente no dejó un comentario.James O. | Overall Experience
The facility is clean and well maintained, except for the tile inside the interior unload/load areas. Being able to load and unload inside is nice, esspecially during poor weather. It is expensive though and that is why we were so determined to get our things out of the unit is due to the recent price increase.Matthew John T. | Overall Experience
El cliente no dejó un comentario.David S. | Overall Experience
I love the service cleanliness and controlled environment of the Pole Line Rd, Pocatello Uhaul. Moving is actually a bit fun with their help and convenience. 👍Carly R.
El cliente no dejó un comentario.Fessy A.
Freindly and convenienceStephen M. | First Impressions
El cliente no dejó un comentario.Robert A.
This facility is so clean, easy to access, warm, convenient inside unloading/loading…what is NOT to like? This makes my moving and storage almost a pleasure.Carly R. | First Impressions
El cliente no dejó un comentario.Gary H.
El cliente no dejó un comentario.gary S.
The service was excellent!Michell H.
El cliente no dejó un comentario.Gilberto B. | Overall Experience
It was easy to reserve and everything went smooth until we took it back. They told me I could pay with a different form of payment when I reserved since I asked and I clarified to see if another card or check would work and was told yes just needed to tell them when we picked it up which we did and again clarified to make sure a check would work. Was told when we dropped it off that they do not take checks! I was able to pay with another form but they shouldn't tell people they can pay with checks if they do not take them.Lisa B.
El cliente no dejó un comentario.CHRISTINA F.
Everything went very smooth, in and out in 15 minutes. Keep up the great service!!Roman W.
We had a huge mouse problem in out storage unit. Anything that was cloth was saturated in mouse pee and majority of it had to be thrown away.Bailee W. | Overall Experience
Employee was awesomeShane H.
iF CUSTOMERS HAVE A QUESTION OR A PROBLEM I THINK THEY WOULD CONTACT UHAUL! DO NOT DISTURB THE CUSTOMER WHILE HE OR SHE IS USING YOUR PRODUCT BECAUSE THEY ARE PROBABLY DRIVING YOUR EQUIPMENT OR TOWING IT. HAVE CONFIDENCE IN YOUR CUSTOMERS!charles W.
You raised my rent twice in less than a year and yet, every time I went to my unit something else was broken at the facility. The garage door sensors wouldn't work, the entry keypad wouldn't work, the garage door was stuck open or closed, the floor tiles are broken and coming loose. Definitely not worth the money you charge.Adam P. | Overall Experience
El cliente no dejó un comentario.Kevin D.
Gas mileage was horrible I drove 13 miles and it cost me over a dollar a mile in gas so average was probably about 3 miles per gallon...yikes I definitely would not want to drive it cross country...SHERRIE S.
El cliente no dejó un comentario.Doris C. | Overall Experience
Don't mean to toot my own horn but that Jackson fellow is pretty cool and friendly..maybe offer him a nice steak dinnerJackson B. | Overall Experience
El cliente no dejó un comentario.anastasia b. | First Impressions
Being a U-HAUL customer it is the most cost effective, complete, moving solution I have found with convenient locations. Thank you U-HAUL D.G.daniel G. | First Impressions
Need more employees as there was a lot of grumbling who had to waitKenneth F.
They are wonderful! That is why I always got there! I will be back again.Jim L.
I should not have to wait 30 min on hold to do a after hours return. And when I did it and got through that lady was so unfriendly. And hung up on me because I was tired of waiting in a snow storm to have my call answer so started to drive and after playing 20 questions to figure out who I was when she asked for the last 4 of my drivers license number for question 28 I said I am driving in a snow storm I don't know and not willing to look it up she said ok with the most attitude and hung up. How about value the customer time after hours and stop With the 30 questions to figure out who I am and get to the paper work needed to do the return of equipment I was trying to do. Should be 5 min tops. Not 35 and and then be hung up on. So rude and disrespectful of me and my time. Not to mention the tie strap's kept coming loose and would not stay tight unknown why but having to stop at most every 50 miles to retighten it not only got supper old but also dangerous. Was not impressed needless to say the least. Not impressed. I guess that's what a monopoly gets you. Bad customer service and un-maintained equipment. If there was someone else to rent from I would go there for sureCASEY H.
Great servicekelly J.
Very pleased with this location! Customer service was excellent, proficient and accommodating. Will be a customer for life!Amy and Barton V.
El cliente no dejó un comentario.Laura B. | First Impressions
El cliente no dejó un comentario.Matthew S.
The check engine light came on about 3/4 into the drive.Matthew E.
Have the staff not lie about how to save money. I had a horrible experience. Both places knew I was renting at 1 location and returning at another. So after it was all said and done I paid more than I was supposed to. Storage plus doesn't want to work for U-Haul. Quote.....Crysta L.
No one new what they were doing took longer to rent one then it did to moveBrandi R.
El cliente no dejó un comentario.ALYSSA T. | First Impressions
El cliente no dejó un comentario.Daren S.
It was great.Daren S.
El cliente no dejó un comentario.Steven P. | First Impressions
Again, everything went perfectly and the staff was helpful and kind. Not a single complaint.Kirsten L.
Computers didn't work cost an hour to pick up and an hour to return. Nice people but hidden costs are too much. Rental was 39. 00.total cost was over 100.00 very deceptiveCollin L.
They did great and had a lot of work trying to check us in as they had to change the charge for the fuel to a credit as we brought it back at a quarter tank instead of empty as in original contract stated and showed we would get a credit and not a charge. Many other errors they had to correct and they were great with the returns. They were understanding and worked with us even though many photos did not go through to system at check out.Daniel H.
When we had an emergency, we needed a storage unit asap. The U-Haul staff were extremely helpful. Got a storage unit immediately. The unit was clean. The facility was accessible. Loved the dust free climate controlled enclosed storage.Bob G. | Overall Experience
El cliente no dejó un comentario.Jonathan A.
El cliente no dejó un comentario.Tammy C.
El cliente no dejó un comentario.Reuben M.
El cliente no dejó un comentario.patty L.
El cliente no dejó un comentario.Mason C.
We had never used a storage facility before and just needed storage for six months, but the U-Haul facility was perfect. It was conveniently located, climate controlled, just the right size unit, clean, and accessible. We, also, used this facility to rent the trucks we used in moving to our new home. The staff were always available, friendly and good to work with. We would highly recommend the Chubbuck U-Haul facility.Linda H. | Overall Experience
Over the top friendliness, everyone I interacted with was so welcoming helpful and friendly. You have a GREAT Team.Patrick L. | Overall Experience
El cliente no dejó un comentario.doug T.
El cliente no dejó un comentario.Darrell J. | Overall Experience
Great customer service and he made sure I had a good working vehicle.Aaron B.
Awesome people working there!abe O.
El cliente no dejó un comentario.Jason W. | Overall Experience
El cliente no dejó un comentario.MARSHA R. | First Impressions
I never had any problems with my experience with my U Haul location. Made my move here more pleasant.Mary C. | Overall Experience
El cliente no dejó un comentario.Brianna W.
El cliente no dejó un comentario.Michael P.
Had 2 issues with the truck one only a few hours of driving and kept my wife and me in 20 degree weather for 5 hoursTravis S.
Nothing. Perfect transaction. Paige is an awesome team member. She's the type of employee I'd like to have working for me.Kenneth W.
El cliente no dejó un comentario.Denise S. | Overall Experience
El cliente no dejó un comentario.Sherri R.
El cliente no dejó un comentario.Barbra C.
El cliente no dejó un comentario.brad M.
El cliente no dejó un comentario.Diego F.
Everyone was absolutely outstanding at this location! Amazing customer service! Would recommend everytime!Jessica O.
I was told it would cost a certain amount and when I return it it was almost $40 more than I was told. I'm homeless and don't have money to throw away like that. I'm very upset at the change. If I knew this was going to happen I wouldn't have rented the U-Haul. I had to spend money my girlfriend and I needed for surviving. Now we are way short on money for the month.Troy G.
El cliente no dejó un comentario.rossie S.
They met my needs for moving and professional services well met!Gay Y. | Overall Experience
El cliente no dejó un comentario.Sherri R.
The individuals at this location were super friendly, incredibly helpful. Willing to go the extra mile to ensure everything was perfect.Patrick L. | First Impressions
Very friendly and helpfulMICHAEL S.
I was charge for a month of rent that I shouldn't have been charged for. The staff told me the only reason I was charged was because I had autopsy set up. They stated that could not refund me. I was out of the unit before the start of the next month but my card had already been charged for the next month.Sonny R. | Overall Experience
El cliente no dejó un comentario.Sherri R.
El cliente no dejó un comentario.Juan C. | Overall Experience
El cliente no dejó un comentario.Kathi B.
I am completely satisfied with Uhaul and the staff. They treated me great and were very friendly and helpful. Thank you for your helpful business. I appreciate you all.martae h. | Overall Experience
El cliente no dejó un comentario.ERIN O. | Overall Experience
El cliente no dejó un comentario.Denise S.
It was very clean. A beautiful store. Customer service was excellentLaurel C.
Nothing at this time!.Denise S.
El cliente no dejó un comentario.IRA R.
Excellent worker. He was very helpful and pleasant to deal withKathryn Y.
El cliente no dejó un comentario.Brittany F. | Overall Experience
The employee that helped me was super fast and efficientkevin l. | First Impressions
El cliente no dejó un comentario.Gary F.
El cliente no dejó un comentario.Laurie B.
El cliente no dejó un comentario.Jodi B.
El cliente no dejó un comentario.IRA R.
Very hardworking and aware staff~ wonderful to work w!christine S.
El cliente no dejó un comentario.Gwyn C. | Overall Experience
Everyone was really accommodating my sons house burned down and we were in an emergency situation the staff is very helpful and information was readily available we appreciate the kind treatment we receive the unit was clean and it was easyjeri F. | Overall Experience
El cliente no dejó un comentario.KORAL S.
El cliente no dejó un comentario.Brittany F.
Nice to work with!LYNN P.
El cliente no dejó un comentario.MICHAEL S.
Was a good experience.Derral W. | First Impressions
El cliente no dejó un comentario.Rick C. | First Impressions
The manager, Dave, is very helpful & clearly cares about customers! The facility is always spotless, & his crew are always helpful & friendly!GARY P. | Overall Experience
El cliente no dejó un comentario.cathy d. | Overall Experience
Great jobGARY J. | Overall Experience
Excellent facility. Safe and secure and climate-controlled.Linda M. | Overall Experience
El cliente no dejó un comentario.Kristi F. | Online Move In
Got charged for a full month even tho I emptied the unit and ended my service right before the bill was do.JOHN H. | Overall Experience
Friendly, efficient, & pleasant. She was nice to deal with. After the paperwork she showed us our unit and demonstrated the lock systems! I feel confident that our stuff will be safe!charles b. | First Impressions
Clean facility always. The whole staff was incredibly helpful, knowledgeable, and always pleasant with assisting or answering questions. I never had to worry about my stuff, the units are so clean and well lit. The moving carts are so helpful and ensure faster and easier moving. Incredible facility and staff!!cindy r. | Overall Experience
El cliente no dejó un comentario.Denise S. | First Impressions
Was a pleasure to do business with you.Lloyd R. | First Impressions
El cliente no dejó un comentario.roger m. | Overall Experience
El cliente no dejó un comentario.Tab F. | Overall Experience
El cliente no dejó un comentario.Brandy H. | Overall Experience
El cliente no dejó un comentario.GARY J. | First Impressions
El cliente no dejó un comentario.Kristi B. | Overall Experience
Only problem I had, was with my swipe key? Several different times. They said it might be a clitch in the system? Tried several different card keys & none worked on that day? Hope ya get it worked out. Beautiful facility! patricia p. | Overall Experience
The owner or manager (red haired male) is the only off putting thing about this place. I think he's a vampire.Casey C. | Overall Experience
El cliente no dejó un comentario.John M. | First Impressions
El cliente no dejó un comentario.MAURICE C. | Overall Experience
El cliente no dejó un comentario.Felix E. | Overall Experience
Girl was sharp and abrupt. I didn't know the process. Other people who were there were more helpful.Ina V. | Overall Experience
El cliente no dejó un comentario.LeMoyne S. | Overall Experience
I give five stars to your managers at both U-Haul Daniel and David they were both very accommodating, polite, and helpful.Teresa L M. | First Impressions
It was a good experience. The employer was so nice and went through everything I need to know, and the place was very nice and organized, clean I would recommend a U-Haul storage facility to anyone.Denise S. | First Impressions
The lady was very helpful and very pleasant.Vickie K. | First Impressions
El cliente no dejó un comentario.Sherry T. | Overall Experience
El cliente no dejó un comentario.aaron t. | First Impressions
El cliente no dejó un comentario.Brandy H. | First Impressions
Thank you so much for our unit. The staff was so helpful and friendly. No complaints hereTommy M. | Overall Experience
El cliente no dejó un comentario.Josiah N. | Online Move In
The staff was very helpful and accommodating. They helped us work through any concerns we had.Darlene W. | First Impressions
The manly help were angels. They help my sister and I out in the 2 hours they promised. I definitely would recommend to anyone to ask for there help.dianna r. | First Impressions
Your Poleline store is by far the best store in Pocatello. The staff goes out of their way to help customers.Shane M. | Overall Experience
El cliente no dejó un comentario.robert k. | First Impressions
El cliente no dejó un comentario.Leslie T. | First Impressions
El cliente no dejó un comentario.elizabeth f. | Overall Experience
This is the first time we've used a storage facility and it was so easy. The U-Haul rep patiently walked us thru the process, showed us how to access the kiosk, showed us our unit, and knowledgeably answered all our questions. When we brought our things to storage, it again was so easy. Clean! Quality carts ready to roll! and Affordable!Linda H. | First Impressions
El cliente no dejó un comentario.Russell D. | Overall Experience
El cliente no dejó un comentario.LOUISE J. | Overall Experience
I pulled my car into a warm closed garage area, accessed a rolling cart, loaded the cart and checked into the facility so I could unload in a warm clean room with lots of overhead light!! What's NOT to love about that?! I didn't get cold or rained on and loading onto the cart was easy. Marla keeps that storage building so clean and directs me if needed ( like when I set off the alarms because I didn't swipe my ID before opening my unit). Up front staff are always knowledgeable and courteous which is rare now days I think. If ever I need storage again it will be Uhaul for sure!! Great price and super service!!Carly R. | Overall Experience
One of the bay doors is broken. Made it difficult to load and unload when multiple people were doing just that.Camille C. | Overall Experience
El cliente no dejó un comentario.Tianna T. | Overall Experience
El cliente no dejó un comentario.Christine P. | Online Move In
El cliente no dejó un comentario.Camille C. | First Impressions
Friendly and helpful! Very easy to use!! Would recommend to all my friends!!Ward A. | First Impressions
El cliente no dejó un comentario.terrie m. | First Impressions
El cliente no dejó un comentario.lenna r. | Overall Experience
El cliente no dejó un comentario.Joseph D. | Overall Experience
Sorry I needed to Abandon storage unit, I actually got the unit for my brothers belongings and he wasn't getting the unit paid and I don't want to be held responsible for his items. I do not want to make excuses, and I want to be reasonable as possible. You guys were great, if I myself ever need a storage I will definitely get one from you guys. Good service overall I just hate to leave on a bad note. If there are any cleaning fees, etc. please feel free to contact me at +12085305074 and we will try to take care of anything necessary, thanks for the help!Austin V. | Overall Experience
Great customer service!))lenna r. | First Impressions
El cliente no dejó un comentario.Alex L. | Overall Experience
El cliente no dejó un comentario.Zach G. | Overall Experience
Overall pleased with the whole setting up process and how easy and convenient it is to access the storage unit once you've signed up. Great price and great place.alyssa r. | First Impressions
I am very appreciative for UHAUL Storage. Everything worked out perfectly for me. GraciasDebra A P. | Overall Experience
El cliente no dejó un comentario.dylin m. | Overall Experience
El cliente no dejó un comentario.cindy r. | First Impressions
The young lady that helped me was very polite and friendly!! The place looked great and I feel very secure storing my belongings there. I also love that it is inside and climate controlled!Amy F. | First Impressions
El cliente no dejó un comentario.willow w. | First Impressions
El cliente no dejó un comentario.aurianna l. | Overall Experience
El cliente no dejó un comentario.Kim Vitelie C. | Overall Experience
El cliente no dejó un comentario.gordon l. | First Impressions
El cliente no dejó un comentario.carolie k. | Overall Experience
El cliente no dejó un comentario.Laurie C. | Overall Experience
El cliente no dejó un comentario.robert F. | Overall Experience
Graciasdavid s. | First Impressions
El cliente no dejó un comentario.CHRIS C. | Overall Experience
I was very impressed with how easy it was to unload and to be able to pull inside and use carts. That was awesome. Feels totally secure, too!Doris C. | First Impressions
El cliente no dejó un comentario.Tyler C. | Overall Experience
Thank you for a great experienceJeanna B. | Overall Experience
The manager was absolutely wonderful. He was able to help my family out when we lost the ability to pay for our storage units. He made sure that we had time to get our keepsakes and irreplaceables out without losing everything. (Again) Best people in town to work with! Hands Down.CHRISTINE L. | Overall Experience