Definitely will if i need anything else be going back wonderfull store
Rachel W | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of North Pocatello
Testimonials From Recent Customers
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great staff and very helpful
AARON DFast and easy.
TIMOTHY PThe facility and staff were / are first class: *but* ~ (personal opinion only) ~ the storage fees seemed to escalate quickly. That, & the ridiculous charges for local vehicle rentals - I wouldn't recommend ANYBODY store or rent unless it was short term or a dire emergency.
JEFFREY B | Overall ExperienceFriendly service and naelandge
Jerry BI chose the location on fifth Street in pocatello and the person there that I talk to when I called in to confirm the appointment had moved me without notice to the Poleline location for U-Haul. I did not appreciate the lack of communication.. The Poleline location took care of me and was prompt and did a fine job in my opinion even lacking in staff. Next time I will deal with the Poleline location.
Ric EThe general manager in Pocatello is who help us and he was amazing to work with. I will definitely be back when in need of a uhaul again.
Jade HNinguno
Roman BThe interior was clean, however the outside had mud inside the fender wells and muddy footprints on the rear bumper. The agent that I dealt with was very dishonest telling me the the truck had 5/8 of a tank of fuel. so as I was in the parking lot before leaving I took a picture of the fuel gauge and the odometer all in one view. When I got back and was checking in the vehicle the same agent went out and inspected the truck, came back in and told me he had to charge me $21.00 extra for fuel. I showed him my picture of the gauge at 1/2 tank, not 5/8 and a picture of 1/2 tank on return. He said he would remove the extra charge. I said you can bet your a*s you will. 2 other customers were standing there, one of them laughed a little.
Larry LThis was super easy
CANDACE SExcellent customer service
WAYNE WI set up an appointment for Wednesday 8/7 at 5:30 online. When I arrived they said that they had no record of my appointment so I had to leave my car overnight to make sure the hitch was on in time for my trip on Friday. I called Thursday afternoon to verify that the hitch was installed and could not reach anyone at the location my car was at. I ended up talking with the national representative and she stated that she could not reach the store and that my hitch showed in the system that it had not been installed. I went in person and was happy to see it had actually been installed.
TRISHA RVery professional and courteous. Loved the staff.
Greg HConsistent smell in north side.
Chelsie R | Overall ExperiencePaige was super helpful and professional despite dealing with six customers at once.
Devin jI didn't get a printed contract and he gave me the wrong truck. Your Montana office called several times looking for it and it always went to your central office where it just said "we're helping other customers but we can call you back in less than thirty minutes ". REALLY? I'm sorry, but not to resolve YOUR problem!
LYNN HDespite my ratings of convenient hours and helpful staff, I am only basing that on the rare occasions I had contact with staff and/or was in the office/lobby. There were many times I was attempting to locate a staff associate, and none to be found. I would call the office number while I was in the building and still no answer. It was rare that I was there outside of business hours, mostly because the code I was given didn't give me access into the building. Other than those issues, the storage facility itself was well kept and nice.
Chenoa B | Overall ExperienceToo expensive stop raising prices
Russell C | Overall ExperienceVery courteous and kind to work with!
Shawn oThere was a slight issue with the truck I rented; the front wheels seemed to be toed out (or severely out of alignment) and this caused a minor steering issue which I reported when I returned the vehicle. Otherwise, perfect for what I needed, and staff was exceptional, as usual.
Troy GNice job on pest control
Raymond R | Overall ExperienceThe girl that helped me... I think her name was Paige. Well, she was super nice, very helpful, professional, and had answers to all the questions I had. I will go back when their service is needed!
Brandon RExceptionally clean and the staff are all great.
Barbara P | Overall ExperienceThe online reservation system said the trailer I requested was available so I booked it. When I arrived at the U-Haul store, they said the trailer was rented out and wasn't available at the time for my reservation. The agent tried other options and did everything she could. She informed me that the trailer would be back late and I could have it then or wait and take it the next day. I opted to wait till later that day. Within two hours the agent called me back and said it was ready. I arrived and the GM helped me with everything. He even gave me a discount for the inconvenience! Great place and excellent service.
Brady SThe only thing that was a pain was the customer service representative on the phone. I give her the fact she was friendly. She could not answer my question about getting in to the storage after hours and put me back in the phone que.
Corena c | Overall ExperienceLove the Trailer Pulled straight and true and the trailer brakes are AWESOME!
Brent GWe were very happy with all aspects of our UHaul experiences.
larry l | Overall ExperienceAppreciated the assistance 🙂
Pansy eNice friendly team at this location on Pole Line in Pocatello too! I appreciate their efficient service.
RON JGetting this rental set up was long and had to be redone. Still not sure about the cost. The printer being unavailable was a problem as well.
Cooweescoowee S | First ImpressionsVery nice lady behind the desk! Truck worked great and it was clean. No issues at all thank you!
Matty MKasey has been very helpful and understanding of our needs. Boxes were delivered (first round) in the middle of the time window given which was very helpful.
Troy GTwo employees saw me drive up and walk into the store. After searching for someone to help me in the store, I had to walk outside and ask them to come help me. The one employee who's attention I grabbed acted annoyed she had to come help me.
Joseph KWas locked out of the storage unit we had to walk all the way around the building side of the building to get into the building and walk all the way back to the truck the access code would not let us in it kept denying it
Leslie S | First ImpressionsKasey, the manager helped me in a very difficult time. Change of job, change of housing, death of a parent, caused me to make last minute decisions to my reservation. He was there for me and made it happen! Give him a raise!!
Audrey BThe person working here was rude. The original location was changed the time was cut short and price was well more then I anticipated. I reserved online put my credit card on file but then was made to pay upfront. And the person at uhaul was rude and short on the reason why.
Neil VEverything was Absolutely Amazing! The storage areas were very clean and secure and the staff were all really Awesome people and very helpful. One time, I didn't have my lock on properly and was notified right away, I really appreciated that! The staff at U-Haul are ALWAYS looking out for you. I am super impressed! I would highly recommend this place.
Kourtnie C | Overall Experiencethanks for being so easy to work with
HEIDI H | Overall ExperienceCrazy hard to return a trailer after hours. I downloaded the app, created an account, and couldn't figure out how to add my existing rental to it to return it. There should be a code tonscan in the app, or easier to find nunber
Hans GVery nice indoor climate controlled facility!⭐️⭐️⭐️⭐️⭐️
anthony c | Overall ExperienceGreat customer service.
Wesley JWonderful facility and staff!
DEBRA R | Overall Experiencethe service attendant was great! i am sorry that i dont know his name but he was working Saturday May 11, 2024 Morning in the Pocatello North office on Poline. He is very good! also had to go back Thursday morning May 17 and he helped me load the trailer.. He Represented Uhaul very well! first class service! thank you! Please thank him for me!!
Richard Hwell... i reserved a car hauler, drove from Salt Lake to where it was supposed to be.. 2065 Hiline Rd... but it wasn't there. She sent me to 709 N 5th Ave to get it... it wasn't there... they sent me to 3945 Pole Line Rd.. it was there. Almost wasted a 3 hour drive from Salt Lake.
Eric KKasey Papke at U-Haul Moving & Storage Of North Pocatello, provided exceptional assistance from start to finish. Highly satisfied with the experience - 5 stars service for sure!
Egor T | Online Move InGood experience. The only issue was one of the bay doors was broken. Plenty of carts made move in easy.
Brock J | First ImpressionsI would recommend at least 2 employees working each day, or pay them better. They're always running around like chickens with their heads cut off every time I've been there. With how busy that store is, there needs to be more employees working
Dreson T | Overall ExperienceThe reservation I reserved was not kept. When I arrived I was informed that the reservation meant nothing and the unit I "reserved" was not available.
Tanner C | First ImpressionsGreat people at both ends thanks
Jay TThe drop off guy was amazing and super nice but the crew for pick up was horrible and rude and lied about policy.
Tierra ROne gentleman I spoke to when renting the truck on Saturday did not know how to apply the one month free storage on our account as listed on the website. Maybe it can be resolved with this method. Otherwise, everything was smooth, cleaner than our expectations, and looked quite secure. We are definitely sold on U-Haul's storage for all future needs. Thank you for a great experience.
Greg W | Online Move Init was great, just what I need
Heidi K | Overall ExperienceThey have always been so helpful and kind! This is the only uhaul I go to even though I have some closer to me.
Billie SThe climate control and the inside unloading are helpful amenities. Plus having carts to help move items to our storage facility unit was very helpful to us.
Kym A | Online Move InVery consistent and friendly. Professional. Close to home, and great indoor storage and unloading areas. One of a kind in Idaho
Kym AHad smaller unit and transferred to larger unit. Very nice facility and staff has always been helpful. My family from out of the area helped move furniture into the larger unit and commented what a nice facility it was.
Ann S | First ImpressionsBoth service representatives, pick-up and return did a great job with my rental.
Paul EI found it interesting when the guy that helped ask why they rented me such a rough looking trailer. Also, there were signs that one of the wheels lug nuts where maybe loosening.
Donna BN/a
Vanessa v | Overall ExperienceI used the facility for long term storage. The only thing that I didn't like was the multiple rate increases. After the increases it was no longer a good deal.
Mark E | Overall ExperienceEvery signal thing was Excellent. You have a great team in Pocatello ID.
gearry cAnother great rental experience. Easy checkout and easy return. The staff was friendly and helpful.
juan gStaff were compassionate and got me a glass of water and were patient with the process and the changes.
Addie NClean and easy access Staff member was pleasant and helpful Only issue/concern with the rental was I understood it to be 1 10x20x10 unit. instead we were given 2 10 x10 units of which 1 had a post in the middle of it making transitioning furniture around it a bit sticky.
Thomas B | First ImpressionsGracias.
Darrell S | Overall Experiencesuper nice people there to work with everytime.
John RMark and everyone else were excellent!
jack hAmazing facility and so easy to use! Clean and great customer service. Great value!
Kathryn T | Online Move InVery nice employees thanks so much!
David WClosing at 7pm is just too early, I get off work after 5pm, it's a rush to get to my property.
Leah P | Overall ExperienceEverything was awesome!
Heidi CI loved my experience all the way around
Nicole J | First ImpressionsJackson was awesome. Professional and friendly.
stephani cI would possibly recommend with a caveat. I was charged late fees with no warning from Uhaul, simply received the notice in the mail and was too late. I was certain i had a credit card on file, but Uhaul automatically charged me two late fees with no warning. A storage center with care for customers would send out an auto email or make a phone call to avoid late fees, to avoid undue burden.
Kevin G | Overall ExperienceI have used U-Haul a lot and never have a problem
Rodger CThey called me the day before to tell me the 26' truck we reserved a week earlier is no longer available in my city, and if I wanted one I could drive 2 hours to get one. We got the 20' truck instead and the smaller size cause a lot of frustration. Truck was clean and easy to use.
Kylee CExcellent customer service & storage worked out great💯
Jenifer T | Overall ExperienceU-Haul storage facility was always more than helpful every time I asked or had a question they were forthcoming with information they were very patient with my payments and I would always do business with them thank you
Kelly D | Overall Experienceim recommend no one to use this facility they are heartless and don't care About their community they were threatening in a violent manner instead of understanding. they we're accusing me of using drugs when there was no evidence to support that
Kevin F | Overall ExperienceThe people here are so helpful. The facilities are always clean and well maintained.
Nikki P | Overall ExperienceLoved the green room where I was able to leave items I no longer wanted. It was a big help to me. Also want to say your employees, including the custodian/cleaning crew were very helpful.
Nola E | Overall ExperienceGreat and helpful staff. Quick check in and out.
Corena c | First ImpressionsWe will miss having this unit here! Jackson and all the staff are amazing to deal with and are very helpful when we had questions or issues with our unit! The place is always clean, well lit and super convenient, especially on rain or snow days! We could access our unit in a Sally port in a warm building without dealing with the weather elements! We are super grateful for this business and all the staff here! Thank you for everything! - The Warners
Jennifer W | Overall ExperienceWe were promised one free month which never happened. We had moved to Idaho from Arizona and had rented UHAUL trucks and rented 9 storage units 10 x 20 each in AZ. We are disappointed as the free month here in Idaho would have been greatly appreciated.
Tommie F | Overall ExperienceFacility works as it should
Denise G | First ImpressionsI had such a terrible experience with the Pole Line Rd Facility. I will tell everyone that I know, Not to use this particular U-HAUL FACILITY. And I don't think that I will use U-HAUL again. I will try every one of your Competitors before I use U-HAUL again. KASEY is the General Manager for the Pole Line Rd. Facility. His Words never matched up with the Continual problems that kept occurring. And I do believe that all of the issues that kept occurring, were initiated by KASEY and the U-HAUL Employee that I an issue with after that Employee spoke to me as if I were his wife, or dog. And as of yet, not one thing has been done to discipline the employee, or The General Manager of the Pole Line Rd Facility.
Brett L | Overall ExperienceLike alwas U-haul comes through.
mike m | Overall ExperienceWe were told there were no units available even though we were able to reserve one online. We were then given one but told we were lucky to have it because at least 30 others were on a waiting list? Someone had just cancelled. We were told there were no locks to purchase but were required to have one. The employee was not helpful or friendly.
Susan T | First ImpressionsThe facility was secure with easy access.
JAMES H | Overall ExperienceJust waiting to hear they are no longer billing me.
Belinda E | Overall ExperienceThe guys went overboard to get Ms Smith in and I appreciate it.
mark m | Overall ExperienceThere's a code to get in, but very limited hours. The posted cost is 1 price while actual cost is about 20% higher. The price is near average, but not being able to access it at alternate hours when the facilities are beyond capable is irritating.
morgan h | Overall ExperienceI cannot recommend uhaul as I moved out in the 11th and was charged for a full month
JUDY G | Overall ExperienceReservation should actually save a space. Reservation number doesn't seem to be used for anything, always had to look up with other information. Didn't get free lock with unit rental because I didn't sign in online - because it is not available online.
Leonard H | First ImpressionsKasey went above and beyond to take care of me! He literally set the tone for me to have the best morning to start out my day and my move! He is the kindest most helpful associate I've ever encountered in customer service, and should be cherished for his skills and kindness. He was fast and so helpful. 100 stars! He's a keeper for sure!
Talia F | First ImpressionsI loved how convenient and easy it was to rent a unit. I loved the parking bays/garage made it so much easier to load and unload. I will definitely be renting again.
Laura R | Overall ExperienceLady in the front office was so so so nice and very helpful!
Savannah L | First ImpressionsAbsolutely the best uhaul location I've been too I highly recommend this location!
Amanda H | First ImpressionsGracias
craig l | Overall ExperienceGreat staff - always helpful and friendly
charles b | Overall ExperienceWhen we got there Jackson did a well job at helping us get set up and made sure we knew what to do and where to go! And then we went to put stuff in our unit and Marla was cleaning our unit. We waited patiently and a clean unit to move into!
kathrine T | First ImpressionsThey helped accommodate me even when I was late on a payment due to an issue with autopay. Definitely would use them again
emily g | Overall ExperienceThis storage unit is inconvenient if you frequent it. Most of the time I showed up there were people already occupying the bays. There were two rate increases within a years time, and when I cleaned my locker out and turned it back over I wasn't pro rated any of my money back. So my last month I used it for only one week and had to pay for the other three weeks so you can rent it out and make double money on it for those weeks. Will not recommend anyone to use this facility and will not use it in the future. You'd think after renting this unit from you for going on two years without any payment issues you would return the money for the time it wasn't used during the last month.
kasey w | Overall ExperienceYour prices are too high.
ANNA J | Overall ExperienceBetter than I thought a storage shed could be. Really nice staff.
ALEX B | Overall ExperienceStorage doesn't get any safer or more efficient than this Uhaul site on Poleline in Pocatello. In addition, the staff is awesome and quick to help!!
Carly R | Overall ExperienceI was moving to Nebraska for a job and called U-Haul and told them about it and they couldn't reimburse my money that's b******* and when I moved out I paid A month's rent and you don't give no money back like a prorated thing that's messed up I don't like U-Haul.
RODNEY C | Overall ExperienceThe facility is clean and well maintained, except for the tile inside the interior unload/load areas. Being able to load and unload inside is nice, esspecially during poor weather. It is expensive though and that is why we were so determined to get our things out of the unit is due to the recent price increase.
Matthew J | Overall ExperienceFreindly and convenience
Stephen M | First ImpressionsThis facility is so clean, easy to access, warm, convenient inside unloading/loading…what is NOT to like? This makes my moving and storage almost a pleasure.
Carly R | First ImpressionsWe had a huge mouse problem in out storage unit. Anything that was cloth was saturated in mouse pee and majority of it had to be thrown away.
Bailee W | Overall ExperienceYou raised my rent twice in less than a year and yet, every time I went to my unit something else was broken at the facility. The garage door sensors wouldn't work, the entry keypad wouldn't work, the garage door was stuck open or closed, the floor tiles are broken and coming loose. Definitely not worth the money you charge.
Adam P | Overall Experience