Customer Reviews for U-Haul Moving & Storage of North Plano

14,373 comentarios

2560 Kathryn Ln   Plano, TX 75025
(We are on the East bound service road of Highway 121 before Custer Rd)

(972) 396-0983

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 396-0983

2560 Kathryn Ln
Plano, TX 75025
(We are on the East bound service road of Highway 121 before Custer Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL E. 
Clasificación:
4.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIARA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VISWESH C. 
Clasificación:
5.0

All the staff was great - professional and friendly!!

james S. 
Clasificación:
5.0

Very quick when I brought the trailer back.

manuel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LACEY T. 
Clasificación:
5.0

The website we have to submit condition of trucks did not work. I could not upload pictures. It just showed “loading” and I got an error.

Yu K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodion L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHUL C. 
Clasificación:
5.0

The lady at the counter was the most friendly and efficient uhaul employee that I have ever encountered

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADALBERT F.  |  First Impressions 
Clasificación:
5.0

Corporate can make online return quicker. You can just keep doing what you do! Always great dealing with this location.

Edwin L. 
Clasificación:
5.0

I believe we got a really old truck because it rode so rough. ☹️ In fact fully loaded we cringed every time we went up a hill because it groaned in protest! I worried it would t make it even. I saw several other people picking up food at the same location we were who had these uhauls that thad a nice smooth ride. I was envious to say the least.

CRAIG WALTER JR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZER KAI Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemary P. 
Clasificación:
4.0

El cliente no dejó un comentario.

TOMMY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

zafar B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie A. 
Clasificación:
5.0

Not anything to do with the location, but I couldn't find where my contract was after checking in on the truck share. Maybe make that easier to find in my acct.

Leah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEHMET O. 
Clasificación:
5.0

Staff at both locations we worked with were awesome, kind, friendly, and did their job very well! Would love them to be recognized for there hard work and know that customers appreciate them!

Ronald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

The young lady, Julie that was around and cleaning the facility while we were at our storage unit was very kind and very conscientious of her job. Well done. Mike and Johanna Ballard

Johanna B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RURAMAI J. 
Clasificación:
5.0

The gentleman that helped attach the trailer to our truck was very helpful.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rustem B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISAH A. 
Clasificación:
1.0

The mobile pickup did not work, and it took an hour and forty minutes on the phone after hours just to pickup my van. This delay prevented me from being able to load it when I needed because the storage unit closed ten minutes after I arrived (due to the delay). The time of rental was entered incorrectly twice and caused issues as well. And to even find the vehicle I had to walk the huge property twice looking at every licensee plate to find the van because there was no record of where it was parked (in 30 degree weather). The lockbox was NOT located where they said it was, not was it labeled the way the picture was - so much outdated, incorrect information. Very, very frustrating and upsetting experience.

LAURA R. 
Clasificación:
3.0

Service rep was monotone not really customer service friendly

Shirlene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA S. 
Clasificación:
5.0

Well ran business

Kenneth T. 
Clasificación:
5.0

Everything was great.

Jimmie G. 
Clasificación:
5.0

Check in process was awesome - quicker and easier than expected.

Michael F. 
Clasificación:
5.0

Super easy drop off and friendly staff had me out of the lot in 5 minutes and on my way. Thank you!!

ANDREA B. 
Clasificación:
4.0

I used the online process to pick up and return. The photo and directions of where the lock box is located is incorrect. I had to finally ask an employee who confirmed the description and the photo are old and need to be updated. Also, when returning, I followed the instructions in the online tool but when looking for the drop box for to return the keys, was told that I couldn't do that process because that is only for after hours. I pointed out the website let me go through the entire process and they call it 24/7 return so that is very misleading. I love the idea of contactless pickup and return but the execution of the process isn't quite what it needs to be.

Joe V. 
Clasificación:
4.0

I fill mileage of vehicle is starting to show and hear things wearing out

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen H. 
Clasificación:
5.0

Great place. Vey friendly people.

Kashif K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gustavo A. 
Clasificación:
5.0

Very efficient pick up

JEFFREY G. 
Clasificación:
5.0

Thank you for the rental...it was perfect.

Rickye H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN M. 
Clasificación:
5.0

Staff is very friendly and helpful always.

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerica K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JERICA K. 
Clasificación:
5.0

Truck was clean but I could not adjust the driver's seat and the windows were not sealed well. The truck had a lot of miles on it so I'm sure this attributed to the wear and tear. The Staff at the store were very professional and check in and check out went smoothly.

ROY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

tom V. 
Clasificación:
5.0

I returned my rental with 7/8ths of a tank, yet the workers said it was 3/4ths and I got charged additional money. Had I known I was going to get charged for something that I shouldn't have, I would've completed the returning steps on my own. Make sure to complete that step on your own and take a picture, that was my mistake.

Stefany G. 
Clasificación:
5.0

Quick and thorough experience!

ANGELA S. 
Clasificación:
5.0

When you make a reservation and choose a location, keep the location. I specifically chose this location because it was a large dealer and had over 50 vehicles. I even talked to one of the asst. managers. Yet "traffic" or whatever they are called wanted me to go to another location across town to pick up my truck. Not a great way to do business!!

PHILLIP G. 
Clasificación:
5.0

Staff was courteous, and on-time, on what will probably be the coldest day of 2022.

NICKLAUS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Irvette L.  |  Overall Experience 
Clasificación:
5.0

I've rented from UHaul several times and in a variety of locations. The location on Kathryn Ln is my favorite. They're friendly, professional, competent and efficient.

ROBERT W. 
Clasificación:
5.0

Couldn't have ask for better staff and service. Donna and Jason were very professional, friendly and always willing to help with my storage needs. THANKS YOU

aaron v.  |  Overall Experience 
Clasificación:
5.0

Anna was super helpful!

SCOTT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS P. 
Clasificación:
5.0

In overall, for moving anything within the town or anywhere. I prefer UHaul as my best choice.

VENKATESHWAR RED D. 
Clasificación:
5.0

Approval process took a while but other than that nothing to complain about.

Juan B. 
Clasificación:
5.0

This place was great. Customer service was excellent

Sherry W. 
Clasificación:
5.0

Has been nothing but excellent service since coming to this location 3 years ago!

TERRELL O. 
Clasificación:
3.0

Couldn't get the van we wanted because we don't have local (Texas) drivers license. Got the mini truck and couldn't use it because our garage has an 8ft ceiling limit. Lucky we didn't use it be charge per mile would have made this so expensive. We used Home Depot van instead. Unlimited miles and hassle free renting.

Robin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEAU YUN C. 
Clasificación:
1.0

El cliente no dejó un comentario.

BING L. 
Clasificación:
5.0

I was able to rent a trailer on short notice. Both pickup and return were quick in and out experiences with pleasant and helpful people. All Uhaul places should be like this one.

Scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER L. 
Clasificación:
5.0

Keep up the great work

Trevor J. 
Clasificación:
3.0

booked the cargo van and it was dirty inside. When returning, the staff berated because it was dirty and I had to argued that it was already dirty when I received it.

JAY C. 
Clasificación:
5.0

My favorite Uhaul location ever. I'm always in and out. I was in a bind and they rented me a unit for 6 hours that had already been reserved. Of course I kept up my end of the deal and had it back for the next customer! A+

TERRELL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

BROCK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
4.0

El cliente no dejó un comentario.

RUSSELL C. 
Clasificación:
5.0

Android app needs to work for dropping off a rental. Needed to use Chrome rather than App. Doesn't make sense that UHaul App doesn't work.

Thomas M. 
Clasificación:
5.0

Thanks for your great service.

SAMIR L. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUTHOR R. 
Clasificación:
5.0

When I arrived, 2 pieces of equipment I reserved for my trip were not available due to previous customers taking them. The employees worked with me to call other stores where I was ultimately able to rent from. A potential system enhancement would be, adding the ability to block a customer from renting equipment of that equipment will not be available by their date due to no returns from one-way trips or no incoming from other customer returns.

SHANI R. 
Clasificación:
3.0

El cliente no dejó un comentario.

jamie A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
5.0

All was great and the staff was extremely friendly. ¡Gracias!

Gregory F. 
Clasificación:
5.0

No improvement necessary. Wish all businesses were this well run.

RHONDA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW EDWARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Asfaz Q.  |  First Impressions 
Clasificación:
3.0

Extremely upset that my Vermont driver's license was not accepted. You are a national company. Requiring a Texas license is completely unreasonalbe. I can legally drive in Texas. This was my 3rd UHaul contract in a week. I live and am licensed in Vermont. Had no trouble in New York or Massachusetts. Fortunately, my father still has a license and the reservation was changed to his name. If you were some local yokle company, maybe I'd understand. But this is completely unacceptable for UHaul.

Anthony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SREENIVASULU Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan S. 
Clasificación:
5.0

-Always good service!

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B.  |  First Impressions 
Clasificación:
5.0

Very pleasant experience. From hitch install to rent and drop off trailer, my experience was wonderful and smooth

Faysal M. 
Clasificación:
5.0

Professional, courteous, friendly.

JACOB W. 
Clasificación:
5.0

The truck that I took smelled like cigaret and it was net a good pleasant. Also, before I loaded my personal items, I put the emergency parking lights on. When I went to start the car, the battery was dead. I have to wait for over two hours trying to get someone to give me a start jump because the roadside assistance would take over 90 minutes. After buying the jump cable at a gas store, I was able to get a jump start. Not a good experience with the vehicle. Rita at this location did a fantastic job; she was very detailed with the information and attentive. The previous day, I rented a van and it was in great conditions.

HECTOR J. 
Clasificación:
5.0

-Always a good crew there to advise and get me going; thanks!

TIMOTHY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELMO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK JOHN B. 
Clasificación:
5.0

Would not recommend uhaul at all. Very unprofessional to call someone 8 hours before equipment pickup and say the equipment that was reserved for a month is unavailable!

Charles M. 
Clasificación:
5.0

The associates at the front desk were very helpful, friendly after a long day.

Jerica K.  |  First Impressions 
Clasificación:
5.0

Donna and her team had exceeded the customer service expectations! Will definitely recommend this location even if you have to drive an extra 30 min. out of your way I'd say it's worth it!

Pamala W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tevin H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John T.  |  First Impressions 
Clasificación:
5.0

The employees were so very friendly and went above and beyond in helping us with our Uboxes and storage making the process go a lot smoother for us. We thought we would be unloading all night and ya'll really helped us out. The carts available for help also made things go quick and easy. You made the move from California to Texas painless and easy and we feel very welcomed and grateful.

Rachel P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CATINA S.  |  Overall Experience 
Clasificación:
5.0

The entire staff was incredibly friendly, helpful, and knowledgeable. We felt well taken care of from the moment we walked in and got set up quickly with the right services that met our needs. The facility was well maintained and clean and secure. This place will definitely be my go-to location for any moving / storage / rental needs! ¡Gracias!

Eugene C.  |  Overall Experience 
Clasificación:
5.0

Donna was top notch, she knows her job!!!!

ROGER W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET V.  |  Overall Experience 
Clasificación:
5.0

There is a huge pile in the lobby of the storage area that made things difficult to get around on the evening we moved in.

Michael T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NATICA W.  |  First Impressions 
Clasificación:
5.0

Thanks to Donna and Katlyn for her outstanding help and support. I strongly recommend this facility.

HUGO G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ariana m.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

dominick c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH L.  |  First Impressions 
Clasificación:
5.0

Awesome!

Rob K.  |  Overall Experience 
Clasificación:
2.0

The day we moved in we realized the locking panel didn't work. We reported it to the office and they said we could move our items to another unit or we could use a tool like a hammer or screw driver to bang the panel closed every time we wanted to enter. As we had JUST moved in, we told them we wanted them to fix the panel. We left a key to our lock and asked to be called when it was repaired. We never received as call. We went to the office and they had no idea what we were talking about AND our account had been closed. After explaining, they found our key, notes about the unit and had to reinstate the account. Again, we left asking them to repair the locking panel. After that was finally taken care of, the flood occurred in which we lost the only valuable items we had in storage. We decided to move out, only to show up and find a notice that the building was on lockdown until further notice...having been given NO prior notice via email or any other source before clearing our day to move out. Then, comically we were informed that the rents would be increasing. Getting in touch with anyone in the office by phone is impossible. The ONLY time we were able to communicate with anyone was if we emailed "Jordan" directly. Worst experience we've ever had with a storage facility.

Delight H.  |  Overall Experience 
Clasificación:
5.0

Had everything to help moving stuff into storage. It was a great help.

Kimberly T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CATINA S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

damir d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger C.  |  Overall Experience 
Clasificación:
5.0

Donna at the front desk was very helpful, she was patient and personable. Made my experience smooth and easy.

ruth m.  |  First Impressions 
Clasificación:
4.0

Enforce Card swipe. Some customers did tail gate.

Ajay P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

john t.  |  First Impressions 
Clasificación:
5.0

Katlyn was very nice and helpful and I'm glad she worked with me. The storage units were also great! I will definitely use them again and recommend to friends and family!

JHANDA H.  |  First Impressions 
Clasificación:
5.0

Marc was very great and accommodating since the unit I booked was not available.

CIARRA A.  |  First Impressions 
Clasificación:
5.0

Professional, caring, courteous staff. Thank you for exemplary customer care!

Maria C.  |  First Impressions 
Clasificación:
5.0

The two ladies helping us were awesome

Georgette B.  |  First Impressions 
Clasificación:
3.0

The monthly unit cost are simply greedy. I was planning on leaving my items stored their for awhile but these prices I will have my items taken out of here within 2 months.

Russell C.  |  First Impressions 
Clasificación:
5.0

Great service!

Martha A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johanna B.  |  First Impressions 
Clasificación:
5.0

Muy buen servicio

LUIS C.  |  First Impressions 
Clasificación:
4.0

The Lady behind the counter was very friendly. Was very helpful to us and accommodating while moving in.

KYLE H.  |  First Impressions 
Clasificación:
5.0

Customer representative Katelyn was phenomenal, she did almost everything she could to get us space we need at reasonable price… thank you Katelyn and UHaul at Kathryn Lane in Plano….

Roger C.  |  First Impressions 
Clasificación:
4.0

There were a lot of people trash in the door enter to the sttorage facility. Very trash.

albert w.  |  First Impressions 
Clasificación:
5.0

Rita was so kinda snd very helpful!! Donna was very nice too!!

Donna D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MESHIA B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

gina h.  |  First Impressions 
Clasificación:
5.0

The staff were extremely friendly, provided clear direction, instructions and were very courteous in providing excellent customer care.

Gerard L.  |  First Impressions 
Clasificación:
3.0

My overall experience was pleasant, however the actual renting of the unit was an ordeal. The unit I reserved on line wasn't available or wasn't listed properly. It took the person assisting me a great deal of time to locate a unit that was similar to the dimensions I reserved. It took over 30 minutes to correct the problem.

Kim H.  |  First Impressions 
Clasificación:
5.0

The representative who assisted me with the was exceptional!

RICHARD T.  |  First Impressions 
Clasificación:
5.0

Job well done

DARRELL H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

damir d.  |  First Impressions 
Clasificación:
5.0

the customer experience was awesome do to Rita.

Don W.  |  First Impressions 
Clasificación:
5.0

Very nice went above my expectations

AMEEDAH J.  |  First Impressions 
Clasificación:
4.0

Friendly and courteous service from the 2 ladies during my 2 visits. Thank you, Donna Jackson, for the brief tour and explanation of the storage place. Enjoyed your great sense of humour.

SHEAU C.  |  First Impressions 
Clasificación:
2.0

The storage unit I requested was not the same as I requested. There was a huge floor length cylinder that took up valuable space. I couldn't even put the amount I needed to (as I legit measured) and had to store stuff in my (new) apartment storage area. Why are you advertising it at a certain measurement if you're not going to uphold it.

KASSANDRA ADEAN D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marri Jayne M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mary b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrill T.  |  First Impressions 
Clasificación:
5.0

Great location Great employees Great service

Teresa H.  |  First Impressions 
Clasificación:
5.0

Very satisfied with my storage unit

Melissa P.  |  Online Move In 
Clasificación:
5.0

Love my storage place nice and clean thank you

ESTHER S.  |  First Impressions 
Clasificación:
5.0

The staff member we rented a storage unit from was excellent. Thanks guys!

Paul L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

greg w.  |  First Impressions 
Clasificación:
2.0

When I signed up and paid for my storage unit, the sales associate never told me I needed an access code or gave me an access card. Therefore, when we showed up at 9p with a truckload to put in the Unit, we were not able to get in! I had hired movers to help, so now have to pay them again to come a second time. This is inexcusable incompetence on the part of the sales associate and was not a good start to using your facility, not does it make me confident I chose the best facility.

rhonda s.  |  First Impressions 
Clasificación:
4.0

I did have to change units because the Elevator to the second floor failed while I was loading belongings.

Martin F.  |  Online Move In 
Clasificación:
5.0

Awesome uhaul company location right here

Duran L.  |  First Impressions 
Clasificación:
5.0

Taylor was wonderful and very helpful during our move. He helped us over the phone and in person with outstanding customer service. Great job!

David C.  |  First Impressions 
Clasificación:
5.0

Good customer service! All representatives at the Kathryn location were very polite. My rep was newer to renting a storage unit so a more experienced rep helped. Both deserve an A+!

Kevin G.  |  First Impressions 
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