During peak times, have more agents available. The wait time was too long.Jacob W.
Customer Reviews for U-Haul Moving & Storage of North Plano
Plano, TX 75025
(We are on the East bound service road of Highway 121 before Custer Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Randal H.
Wry friendly and helpful checking in, every kind and helpful returning. Great service!BRIAN Z.
El cliente no dejó un comentario.MARK J.
Super big location. Staff friendly and efficient.RICHARD H.
El cliente no dejó un comentario.Jeff B.
Great service and perfect location and vehicle for my moveChris C.
Quick & easyRon B.
El cliente no dejó un comentario.Viatcheslav A.
El cliente no dejó un comentario.TERRAINE V.
El cliente no dejó un comentario.BRENDAN W.
El cliente no dejó un comentario.Waqas S.
El cliente no dejó un comentario.JOSE Z.
El cliente no dejó un comentario.Kevin B.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Vijayanaryana C.
El cliente no dejó un comentario.GREGORY N.
Great staff! Rita was a great help to me with my situation. Check in was quick and easy!ALONZO G.
Nothing great serviceJaime S.
El cliente no dejó un comentario.Thomas R.
Over all Goodnarender K.
El cliente no dejó un comentario.FRED F.
El cliente no dejó un comentario.Barry D.
El cliente no dejó un comentario.Lee K.
Awesome serviceSRIDHAR P.
El cliente no dejó un comentario.Christopher R.
No to ? 2 because tire light came on and air was added by staff.Catherine M.
Donna was great, thank you!RUTH M.
Donna at the front desk was very helpful, she was patient and personable. Made my experience smooth and easy.ruth m. | First Impressions
El cliente no dejó un comentario.DARCY Q.
GraciasBobby L. | Overall Experience
I use Uhaul regularly but was having service issues at another location. This location was so much better! Much more efficient and easier to work with. Compliments to the staff!Sherman B.
Thanks great place!BOBBY L.
All was greatRAYMOND R.
Great team that makes good things happenPHILIP B.
Enforce Card swipe. Some customers did tail gate.Ajay P. | First Impressions
El cliente no dejó un comentario.TROY N.
El cliente no dejó un comentario.WILLIAM E II B.
El cliente no dejó un comentario.QUINCY M.
El cliente no dejó un comentario.michael N.
El cliente no dejó un comentario.robert d. | Overall Experience
Planned to store for a few months but was there for 10 years. Adding to my unit as time went on. Now finally cleaning out and giving away. Good experience.SHEILA W. | Overall Experience
The outside of our trailer was a little grimy, the pre-trip inspection pictures of the trailer were also clearly taken when the trailer was brand new. There were dents/scratches not shown on the pictures. Nothing major that effect function though. Oh, also whoever hooked it up didn't check the doors on the trialed and they were not latched in. The handle and place you out the lock were all closed, but the actual hooks on the doors were not in.Joshua B.
El cliente no dejó un comentario.Shayla R. | Overall Experience
El cliente no dejó un comentario.Sandi H.
El cliente no dejó un comentario.Steven B.
El cliente no dejó un comentario.DARIUS D.
Online reservation was a little slow. Had to wait at the location for the rental to be approved.Shawn N.
There wasn't much contact, just told us it would be charged to my card. No information given to me.STACY W.
El cliente no dejó un comentario.Christina W.
El cliente no dejó un comentario.NATHAN P.
El cliente no dejó un comentario.MARTIN D.
El cliente no dejó un comentario.prashantha G.
Staff is awesome! ie Daniel is fantastic. Please give him a raise!Barton W.
Very professional people working there Explained every detail to me Extremely satisfiedLee K.
It was awesome! Everything went as per plan and schedule. I haven't got any trouble also it is very tension free job. My experience with U-Haul is excellent. It is on the top I'll recommend all my family and friends to use U-Box service for any kind of move. It is safe because you can place your item in the box, you can put your own lock so no one else touch your stuff. What else you need..it is a great service...Thank youRam Krishna A.
El cliente no dejó un comentario.Derrick L.
El cliente no dejó un comentario.Henry S.
El cliente no dejó un comentario.ROBERT FLETCHER H.
There was a fire at your U-Haul storage facility on Sept 11. All of our stuff had damaged. we moved out on the 15th. You still charged us for that month's rent when we were gone. Also you forced us to rent a truck from you for another $200. And nobody has picked up the phone to call me back. Very disappointed in the serviceThomas A. | Overall Experience
El cliente no dejó un comentario.ROBERT H.
El cliente no dejó un comentario.Eugene T.
El cliente no dejó un comentario.Venkata A.
N/a. Great customer service. Very proficient and fast.SHERRY W.
Clean the cabin and inside of your truckMohammad F.
Staff were slow to open additional windows to service a rapidly-growing line of customersKenneth K.
They had a small issue on day of pick up but were able to work quickly and resolve the issues! Even gave me better rate than my original booking! WILL BOOK AGAINDYLAN B.
El cliente no dejó un comentario.MICHAEL B.
El cliente no dejó un comentario.Connie M.
I booked a cargo van. And I was about to pick it up and it was rented out just then to someone else. They took it right as we were finishing the self pick up process. And they said that was a glitch in the computer. And it was a very upsetting and stressful experience. As I had picked a cargo van to fit my exact needs and had to take a big truck instead. It's a glitch on your end and not mine.RAJA SEKHAR K.
El cliente no dejó un comentario.Brandon T. | Overall Experience
El cliente no dejó un comentario.KENDRA Y.
Waiting area has a lot to be desired.donald S.
I dropped the vehicle off after hours so had no interaction with personnel and did not see the inside of the facility. THe outside tho is clean and seems to be well organized. there were at least a dozen vehicles dropped off after hours as well. I received my receipt in my email early the next day,VICKI C.
The pick up was spacious and fun to drive, it was like a seat in first class.MARK W.
El cliente no dejó un comentario.HOCHUL K.
El cliente no dejó un comentario.HOCHUL K.
El cliente no dejó un comentario.JOSEPH M.
El cliente no dejó un comentario.Joseph M. | Overall Experience
Love this facility for our storage needs. Not even the mess of the sprinklers causing widespead water damage throughout tge facility would deter me from coming back again. Excellent Customer Service.Rosa T. | Overall Experience
Service was great once I made it through the line. Initially only one person was at the counter. However, I understand that the location is looking to hire.JAYNE C.
Ms. Donna was excellent in getting the contact started and getting us checked out. She was the only person working the counter so the wait in line was pretty long. The other 2 employees however we not so great. There was a young female who said she would come and help hook up the trailer but never did. When I was finally able to get the attention of another male employee, 20 minutes AFTER checking out inside, he had the rudest attitude. I understand that the store is busy but getting an attitude with the customer is not the way to go.Markita W.
I hired movers and Christ movement was terrible. Their dispatch person Tiffany was awful to deal with. And as a company I would not work with another company that provides such a terrible service. She was reasonably rude and lacked customer service.Elise M.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.ALI-FARHAN Z.
Everything was great.Zachary B.
El cliente no dejó un comentario.Brad M.
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.JONATHON H.
El cliente no dejó un comentario.ROBERT F.
Equipment clean, YES! Was it ROAD READY? NO! my 5x8 trailer was missing 2 out of 10 lug nuts and the tire inflation was 50% low. During my walk-around checklist, I found these items, and they were corrected. Since UHAUL protocol is for a staff member to hitch the trailer and confirm the towing vehicle can really handle that trailer size, OPPORTUNITY MISSED making sure it was ROAD READY!matthew D.
El cliente no dejó un comentario.RICKY M.
El cliente no dejó un comentario.JAMES J.
Donna, the customer service rep at the Kathryn Ln location in Plano, Texas, was delightful and knowledgeable. She made the entire experience a breeze!Donna S.
El cliente no dejó un comentario.Eddie R.
Very pleased! Huge fleet of vehicles, fast rental, quick turn in. Very friendly and helpful customer service.Brenda S.
Check if the equipment works before they send it outTony N.
El cliente no dejó un comentario.Craig C.
El cliente no dejó un comentario.Jermaine B.
Excellent customer serviceDaniel W.
El cliente no dejó un comentario.Vernon T.
El cliente no dejó un comentario.charlie S.
El cliente no dejó un comentario.Raymond C.
Fire/water damageShelley L. | Overall Experience
El cliente no dejó un comentario.Kristina S.
El cliente no dejó un comentario.john t. | First Impressions
Rental experience was excellent.DOUGLAS S.
El cliente no dejó un comentario.WAYNE J.
Have employees the know what they are doingRegina V.
Marc, Rita, and all the staff are excellent!William K. | First Impressions
The stuff is super friendly great serviceALI A.
El cliente no dejó un comentario.ADAN V.
El cliente no dejó un comentario.VENKATA P.
El cliente no dejó un comentario.James Y. | Overall Experience
Katlyn was very nice and helpful and I'm glad she worked with me. The storage units were also great! I will definitely use them again and recommend to friends and family!JHANDA H. | First Impressions
Marc was very great and accommodating since the unit I booked was not available.CIARRA A. | First Impressions
Initially, I would have rated U-haul five stars. But, yesterday, we had to move our belongings from the storage unit due to water damage resulting from a fire in a different unit. As we were removing items from the unit to check for damage, we noticed signs of bed bugs. We have NEVER had bed bugs, so I know they had to come from a different unit. There were other units that had bed bugs as well. Needless to say, we lost a lot of our belongings.TIJUANA K. | Overall Experience
El cliente no dejó un comentario.Gabby N. | Overall Experience
Professional, caring, courteous staff. Thank you for exemplary customer care!Maria C. | First Impressions
El cliente no dejó un comentario.Debi D. | Overall Experience
Great staff …always helpful.Timothy J. | Overall Experience
All the staff were OUTSTANDINGBill H. | Overall Experience
Thank you for keeping my items safe .HARVETA D. | Overall Experience
El cliente no dejó un comentario.Gopi N. | Overall Experience
El cliente no dejó un comentario.Adhi G. | Overall Experience
The two ladies helping us were awesomeGeorgette B. | First Impressions
The monthly unit cost are simply greedy. I was planning on leaving my items stored their for awhile but these prices I will have my items taken out of here within 2 months.Russell C. | First Impressions
Great service!Martha A. | First Impressions
El cliente no dejó un comentario.Johanna B. | First Impressions
Muy buen servicioLUIS C. | First Impressions
El cliente no dejó un comentario.Kendria L. | Overall Experience
El cliente no dejó un comentario.Michael B. | Overall Experience
Staff at the close out was not informative and provided incorrect information. I will have to talk to customer care to resolve the issue. Every other service was good & satisfying except this oneVenkatesan M. | Overall Experience
El cliente no dejó un comentario.Janiece B. | Overall Experience
El cliente no dejó un comentario.curnell j. | Overall Experience
El cliente no dejó un comentario.NICUSOR I. | Overall Experience
Everything was amazing and I will be back if I need a storage space in the future.stephen j. | Overall Experience
El cliente no dejó un comentario.gloria m. | Overall Experience
Staff is always friendly, professional and very helpful.Jesus J. | First Impressions
The Lady behind the counter was very friendly. Was very helpful to us and accommodating while moving in.KYLE H. | First Impressions
Love the staff members. Very friendly and out going.Renita C. | First Impressions
The best uhaul building I have been too!!Angela L. | First Impressions
El cliente no dejó un comentario.Lisa W. | Overall Experience
El cliente no dejó un comentario.robert d. | First Impressions
Customer representative Katelyn was phenomenal, she did almost everything she could to get us space we need at reasonable price… thank you Katelyn and UHaul at Kathryn Lane in Plano….Roger C. | First Impressions
El cliente no dejó un comentario.Chad N. | Overall Experience
Very Easy and convenient! Thank youJaniece B. | First Impressions
There were a lot of people trash in the door enter to the sttorage facility. Very trash.albert w. | First Impressions
El cliente no dejó un comentario.curnell j. | First Impressions
El cliente no dejó un comentario.susie t. | Overall Experience
El cliente no dejó un comentario.Kisa M. | Overall Experience
El cliente no dejó un comentario.Christina J. | Overall Experience
El cliente no dejó un comentario.Noman G. | First Impressions
The manager went well beyond expectations, and then even some after that.Tom S. | Overall Experience
Rita was so kinda snd very helpful!! Donna was very nice too!!Donna D. | First Impressions
El cliente no dejó un comentario.James P. | Overall Experience
El cliente no dejó un comentario.Sheilda A. | Overall Experience
El cliente no dejó un comentario.Tommy M. | Overall Experience
El cliente no dejó un comentario.MESHIA B. | First Impressions
Very well run facility.Robert S. | First Impressions
El cliente no dejó un comentario.gina h. | First Impressions
Very friendly & fast service. She was very helpful & explained the process fully. She also took me and showed me where my units were. Excellent service. I would highly recommend.Christi H. | First Impressions
The staff were extremely friendly, provided clear direction, instructions and were very courteous in providing excellent customer care.Gerard L. | First Impressions
My overall experience was pleasant, however the actual renting of the unit was an ordeal. The unit I reserved on line wasn't available or wasn't listed properly. It took the person assisting me a great deal of time to locate a unit that was similar to the dimensions I reserved. It took over 30 minutes to correct the problem.Kim H. | First Impressions
El cliente no dejó un comentario.STEPHEN ALEXANDE W. | Overall Experience
El cliente no dejó un comentario.Wendy S. | Overall Experience
NaDELORIS B. | First Impressions
No complaintsAlfred C. | First Impressions
The representative who assisted me with the was exceptional!RICHARD T. | First Impressions
Wonderful staff. Very helpful and considerate. Would recommend this UH location to anyone who asks.Aaron V. | Overall Experience
Very helpful they went out of their way to find me what I needed. I really appreciated all the effort.Timothy J. | First Impressions
GREAT OVERALL EXPERIENCE!!ROSARIO T. | Overall Experience
Job well doneDARRELL H. | First Impressions
El cliente no dejó un comentario.ELIZABETH G. | First Impressions
El cliente no dejó un comentario.Pamela G. | First Impressions
Only thing that was a problem was the access codes did not work and the staff couldn’t figure out whyStephen H. | First Impressions
The Kathryn Road location is great. Clean facility and great staff. A+DAVID B. | Overall Experience
El cliente no dejó un comentario.damir d. | First Impressions
El cliente no dejó un comentario.Clarisa B. | First Impressions
the customer experience was awesome do to Rita.Don W. | First Impressions
Very nice went above my expectationsAMEEDAH J. | First Impressions
Cannot access facility. Called number on poster for help, got no answer. Called UHaul main phone number, after being on hold for 25 minutes was told they could not help. I am thinking of asking for a refund and going elsewhere.Sebastian K. | Online Move In
Nice place. Very clean.Robert S. | Online Move In
Access was so difficult. The trolley is too small and the walk too long, when carrying heavy stuff and moving a whole house it would be a relief to not have to do it in tiny bits and in many runs to the storage. It also not clean and your mattress would be dirty .ISABELLA M. | First Impressions
El cliente no dejó un comentario.Debbie A. | First Impressions
The staff did not explain that a 10x15 is actually 2 units & I was mis-informed about a discount that was not given to me. On 1 of the units, the staff couldn't even open the door because it wasn't working properly. Asked staff to get it fixed before we use it. On the 5x10, the door stuck & my husband had to crawl under the door to open it, so it could shut properly. Then there was water in 2 different hallways from the leaky roof. Not a good situation at all & very disappointing, since this is one of the largest U-haul facilities near by. Also ramps are too small & inconvenient. Definitely will not use their storage units again.JANET P. | First Impressions
El cliente no dejó un comentario.CASANDRA N. | First Impressions
Friendly and courteous service from the 2 ladies during my 2 visits. Thank you, Donna Jackson, for the brief tour and explanation of the storage place. Enjoyed your great sense of humour.SHEAU C. | First Impressions
El cliente no dejó un comentario.Michael O. | First Impressions
The storage unit I requested was not the same as I requested. There was a huge floor length cylinder that took up valuable space. I couldn't even put the amount I needed to (as I legit measured) and had to store stuff in my (new) apartment storage area. Why are you advertising it at a certain measurement if you're not going to uphold it.KASSANDRA ADEAN D. | First Impressions
El cliente no dejó un comentario.Tommy M. | First Impressions
El cliente no dejó un comentario.LORENZO H. | Overall Experience
I couldn't move in on May 1st, because your national wide system malfunction.Olga S. | Online Move In
Carissa was fantastic to work with. She resolved all of our problems with another UH failure to fulfill their commitments to us.Aaron V. | First Impressions
El cliente no dejó un comentario.Marri Jayne M. | First Impressions
I really enjoyed the service that I received doing a difficult time of moving after my daughter's apartment was damaged due to a fire after the Storm. Jordan and his crew was the best two thumbs up thanks.Roosevelt A. | Overall Experience
El cliente no dejó un comentario.Starr W. | First Impressions
Everyone except the driver Tina was professional and nice.VALERIE G. | First Impressions
El cliente no dejó un comentario.Lisa D. | Overall Experience
El cliente no dejó un comentario.VALERIE G. | First Impressions
El cliente no dejó un comentario.Armani E. | Overall Experience
The ladies at this location are wonderful! Their customer service is exceptional!Jasmine C. | Overall Experience
El cliente no dejó un comentario.Kerry K. | Overall Experience
When I initially got set up with this storage unit, I thought I was set up on auto-debit but was not. Got charged a late fee and was to be refunded the $15 late fee. It never happened, I spent a good month trying to connect with someone and never got any response. No reply to my emails from the manager of the location, calls to the Director of Ops routed from the helpdesk. Sad experience from a big company like UHaul. I just want my $15 refunded as promised for setting up auto-debit!Patrick G. | Overall Experience
El cliente no dejó un comentario.mary b. | First Impressions
El cliente no dejó un comentario.Sherrill T. | First Impressions
El cliente no dejó un comentario.John M. | Overall Experience
El cliente no dejó un comentario.MATTHEW Y. | First Impressions
Rita was so helpful getting us setup in our storage unit. This is a well run facility with great staff, highly recommend.DAVID B. | First Impressions
All of the staff was very nice and helpful at this locationTroyell C. | First Impressions
El cliente no dejó un comentario.Jason S. | Overall Experience
I was doing a quick move and needed short term storage. We were able to take advantage of the free month of storage in order to put some items in a staging area while doing a move. It worked out extremely well for our needs. If I were to have paid for the unit I found the pricing high relative to other storage options in the area but it met our needs.Preston F. | Overall Experience
Great location Great employees Great serviceTeresa H. | First Impressions
Very nice staff, especially Donna.Debbie A. | First Impressions
El cliente no dejó un comentario.Bryce P. | Overall Experience
El cliente no dejó un comentario.Matthew D. | Online Move In
Staff was always pleasant and very helpful.Darrell M. | Overall Experience
El cliente no dejó un comentario.tracey w. | Overall Experience
So helpful- great team!Alexis C. | Overall Experience
Always friendly, have rented from this same location many of times and still willROBERTO M. | Overall Experience
El cliente no dejó un comentario.Kevin M. | Overall Experience
El cliente no dejó un comentario.Kyle A. | First Impressions
Very satisfied with my storage unitMelissa P. | Online Move In
The management and team at this U-Haul are amazing and take the time to ensure all details are noted and questions answered.PRENTICE M. | Overall Experience
El cliente no dejó un comentario.Roosevelt A. | First Impressions
El cliente no dejó un comentario.Eddie B. | Overall Experience
We appreciate the fact that we were able to get one month free. We needed a short term rental and this fit our need very well. The person working the counter was fantastic and extremely helpful.Preston F. | First Impressions
El cliente no dejó un comentario.tammy m. | Overall Experience
El cliente no dejó un comentario.Laura D. | First Impressions
Love my storage place nice and clean thank youESTHER S. | First Impressions
El cliente no dejó un comentario.vicky p. | First Impressions
El cliente no dejó un comentario.FEDELIS UCHENNA E. | First Impressions
great customer servicetammy m. | First Impressions
The staff member we rented a storage unit from was excellent. Thanks guys!Paul L. | First Impressions
El cliente no dejó un comentario.greg w. | First Impressions
When I signed up and paid for my storage unit, the sales associate never told me I needed an access code or gave me an access card. Therefore, when we showed up at 9p with a truckload to put in the Unit, we were not able to get in! I had hired movers to help, so now have to pay them again to come a second time. This is inexcusable incompetence on the part of the sales associate and was not a good start to using your facility, not does it make me confident I chose the best facility.rhonda s. | First Impressions
I did have to change units because the Elevator to the second floor failed while I was loading belongings.Martin F. | Online Move In
Awesome uhaul company location right hereDuran L. | First Impressions
Very nice staff, clean lobby space adhering to social distancing guidelines.Patrick G. | First Impressions
Miracle was very helpful.Kathleen G. | Online Move In
Taylor was wonderful and very helpful during our move. He helped us over the phone and in person with outstanding customer service. Great job!David C. | First Impressions
Good customer service! All representatives at the Kathryn location were very polite. My rep was newer to renting a storage unit so a more experienced rep helped. Both deserve an A+!Kevin G. | First Impressions
My customer service sales person was great!Christina J. | First Impressions
Servicios adicionales en esta ubicación
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