Comentarios del cliente para U-Haul Moving & Storage of North Plano

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of North Plano

Grado total:

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Debbie M. en

Grado:

Great too!

Kimberly P. en

Grado:

Friendly and helpful employees. Reasonable cost for rental.

Steven R. en

Grado:

El cliente no dejó un comentario.

Paul L. en

Grado:

El cliente no dejó un comentario.

Jeffrey U. en

Grado:

El cliente no dejó un comentario.

charles V. en

Grado:

The man at this location did not want to unload the vehicle from the tow dolly. I understand and he also told us about the vehicle not been properly restrained

PETER G. en

Grado:

El cliente no dejó un comentario.

James S. en

Grado:

Truck wasn’t clean.

James H. en

Grado:

El cliente no dejó un comentario.

ROBERT H. en

Grado:

This is my location and I have rented here many times. The gas reading read at 1/4 tank but I have a picture when I dropped off the truck the reading was at 3/8 of a tank. I know this because I went to gas station down the street and put in over $10 in gas to ger it to 3/8 of a tank

Perry D. en

Grado:

Great service by the Staff, easy to rent the Truck, return it, and get my bill. Very polite and friendly staff. PD

Lee B. en

Grado:

El cliente no dejó un comentario.

Ron D. en

Grado:

El cliente no dejó un comentario.

Bryon G. en

Grado:

Excellent service. The person loading my trailer was very knowledgeable and helpful.

Christopher O. en

Grado:

El cliente no dejó un comentario.

JAVIER G. en

Grado:

I was unfairly charge for gas, I received the truck with less than 1/4 & returned it with more than 1/4 of a tank. The manager would not even consider my word and went ahead and charged me. I have used uhaul for years. Yesterday for sure was my last time.

Ronald B. en

Grado:

El cliente no dejó un comentario.

Rusty B. en

Grado:

El cliente no dejó un comentario.

Kerry T. en

Grado:

The truck, staff and additional equipment worked great and I was able to get my stuff moved very easily.

Imad W. en

Grado:

Very good customer service, friendly knowledgeable staff, good people.

Mason D. en

Grado:

El cliente no dejó un comentario.

Enrique I. en

Grado:

El cliente no dejó un comentario.

Nitin G. en

Grado:

The entire process of picking up the truck was extremely slow. It took me about 15-20 mins by the time I got everything done and out of there even though I had completed everything online before getting there. It should be 3-5 mins tops that I need to spend at the strore

GREGORY B. en

Grado:

El cliente no dejó un comentario.

Johnny N. en

Grado:

El cliente no dejó un comentario.

Bryan C. en

Grado:

El cliente no dejó un comentario.

Henry G. en

Grado:

El cliente no dejó un comentario.

Arthur D. en

Grado:

Outstanding! Short notice rental and they jumped right on it to make every thing very quick and easy! Great Job!

Gloria F. en

Grado:

Can't think of anything.

William P. en

Grado:

El cliente no dejó un comentario.

Jose M R. en

Grado:

Clean and big facility, they have a very convenient canopy that's help us when pick up or drop off trucks specially when is raining

Yadira N. en

Grado:

Big and clean facility, personnel very friendly

Dustin R. en

Grado:

Another issue again. This was my original drop off location, and uhaul had moved my drop off location to Plano Pkwy without ever telling me. After unloading the trailer, the paper work I had didn’t match up with my original booking. Had to call the help line after hours and when I asked the lady on the phone why it was different and I wasn’t told, she said, “I don’t know, but it should be ok if you just leave it there.” Not super reassuring or helpful. Overall, terrible experience beginning to end.

Luis D. en

Grado:

I got the truck with less gasoline than what it said on the paper, when I brought it back, I put more than it was and manager didnt do anything about it

Daryl S. en

Grado:

The good: Fantastic selection and stock of trucks and trailers. They always have what I need. The bad: Location seems to be under staffed. Very slow service at both pickup and dropoff. Trailer was dirty, had oil on the tailgate and it got on the sofa I was moving.

DAVID W. en

Grado:

El cliente no dejó un comentario.

Debra T. en

Grado:

El cliente no dejó un comentario.

Valerie and Kenneth W. en

Grado:

Donna at the Plano facility (Kathryn Lane) was so sweet in reserving my 15th foot truck and storage unit as well. The movers ran behind on moving and we extended the Uhaul rental with no issues!

Tim G. en

Grado:

Met all expectations.

Shari S. en

Grado:

The facility was very clean and well lit. The staff was very friendly and willing to help when needed. I definitely recommend this location if you need to store some items.

marvin a. en

Grado:

Not bad or good customer service. It was just no service period. Staff didn’t see to care too much about the client. Very indifferent.

Jana P. en

Grado:

reservation weeks in advance. Unit/building agreed on was not building I got 10x10 had small door - was not told until I got to unit Took Almost 2 hrs to get a truck. Someone else took truck before me

David C. en

Grado:

Taylor was wonderful and very helpful during our move. He helped us over the phone and in person with outstanding customer service. Great job!

Chris L. en

Grado:

👍

Deborah H. en

Grado:

Good experience

Sal C. en

Grado:

Very helpful staff

Mary M. en

Grado:

Thanks for assistance when I needed it.

Sal C. en

Grado:

Worked out well. Nice storage area.

Ken M. en

Grado:

There was initial confusion using your online reservation and payment process. Once we went to the location and dealt face to face all was well.

Halli S. en

Grado:

Very professional, helpful and very nice.Great facility and staff.

camille c. en

Grado:

The front desk people here are clueless with their process! It’s a nightmare renting a truck with this place!

Albert H. en

Grado:

Thank you for a pleasant experience during a very difficult time in our lives

arthur p. en

Grado:

The only issue I saw is that it was not enough help and the line was long

Karen B. en

Grado:

The girl put in the wrong email address therefore,I did not receive m receipt however, customer service corrected her error, she charged me for more boxes then I had. My rental van was dirty inside.

Jamie F. en

Grado:

The after hours system and personnel needs improvement. I found that even though it inconvenienced me to wait till next day, it was less confounding than trying to speak with afterhours person/s.

Katina J. en

Grado:

Why yal do not honor govt discount or militarty discount

Ken M. en

Grado:

My experience on 6/10/19 was good. Prior interactions with this Uhaul and via website caused average rating. Somehow I was assigned 2 storage units instead of one.....

Elvin G N. en

Grado:

Everything from truck rental (no express checkin but yet heavily marketed) to the free month rental but no real warning that the rate is SKY HIGH the next month. Understaffed on Saturdays.

Liz H. en

Grado:

Tina was friendly, knowledgeable, and extremely helpful. Consider me a fully satified customer.

Kevin G. en

Grado:

Good customer service! All representatives at the Kathryn location were very polite. My rep was newer to renting a storage unit so a more experienced rep helped. Both deserve an A+!

Sean K. en

Grado:

The only wish I have is that the storage units was accessible until later than 7pm without paying for a 24 hr access. It makes it difficult for people getting off of work at 5 or 6. Extend to 9??

sharon c. en

Grado:

Thank you!

GEOFFREY B. en

Grado:

Great Experience

jill r. en

Grado:

Everyone was helpful and friendly. They were busy every time I was in there and they were still accommodating and professional.

Russ M. en

Grado:

The representative was very knowledgeable and speedy getting us set up. The entire process was easy!

jill r. en

Grado:

The young lady that helped check in was amazing. She walked me through everything and was very helpful and patient.

pam w. en

Grado:

The personnel were helpful and polite and the experience was good.

Samantha V. en

Grado:

Faculty was very helpful and the entire process including shipping ran smoothly. My belongings even arrived 4 days before the original estimates date.

David P. en

Grado:

Bryan was great

Kimberly L. en

Grado:

I was a bit difficult and Patience tried very hard to be patient with me. We finally got what I wanted (or as close as possible.) She did a good job, especially for a person in training.

steven k. en

Grado:

Great facility and staff.

byron h. en

Grado:

Gr8 facilitates and service. Thanks! 🤠

Andrew F. en

Grado:

Great service

Christina J. en

Grado:

My customer service sales person was great!

CECILIA P. en

Grado:

The reasons that we moved out are - the rate is high, second floor is not convenient and the elevator is slow and sounds like it is going to malfunction every time we used it.

LISA F. en

Grado:

Rented here for over 10 years-always safe & clean.

Shruti S. en

Grado:

Our experience was very good and we recommend to it all.👍🏻

Lisa G. en

Grado:

I was pleased with the facility and service.

LESLIE L. en

Grado:

After this location falsely accused and charged me 100.00 for a scratch they found on a truck I rented I still was willing to give them another try in renting a storage unit.

Deborah J. en

Grado:

The staff was accommodating, friendly and, professional. Excellent customer service and great facility!!! I would highly recommend that location and will use it in the future!!!

teresa h. en

Grado:

Moved one-way and returned truck and car hauler to this location, in return for truck rental received free one month storage. Smooth process. Staff was helpful. Convenient location.

TIMOTHY B. en

Grado:

Good experience for the past 4+ years

PAUL B. en

Grado:

One of your Workers helped me to move 2 large pieces of furniture. I do not remember his name unfortunately. He was very helpful and kind.

DEAN S. en

Grado:

None

Timothy N. en

Grado:

Great place

Jin C. en

Grado:

Good service!

Sherry S. en

Grado:

Great expering

beverly t. en

Grado:

Thanks😃

Starlynn S. en

Grado:

I received excellent service from the staff.

Terri C. en

Grado:

I noticed an IMMEDIATE change for the better as soon as I walked in and was greeted by the staff. Anna has a need to improve in the service area but the job got done and I was overall satisfied.

JASON T. en

Grado:

The person I reserved from online was incorrect and this location could not store a car I had to store something on this day and her mistake caused me to pay an extra $600 in towing fees

Rodney S. en

Grado:

Nice facility

DIANNA O. en

Grado:

I have used Uhaul services a few times and always been very pleased. I will always suggest to family and friends to use the Uhaul company.

david l. en

Grado:

A young black girl helped me. Her name started with a "G". She was wonderful and really make me feel like she wanted to help me.

BOB H. en

Grado:

James at Uhaul Plano, Tx was instrumental in solving errors created by the lady in the Reservations Department. James went Above and Beyond to help me. Would Highly Recommend.

Leigh P. en

Grado:

The website needs some improvement. Setting up autopay was not intuitive and was not a good user experience- resulted in a late pmt even tho I thought I had auto pay set up. Frustrating.

Tiffany C. en

Grado:

This place was awesome! I experienced excellent customer service by the counter people and really appreciated the extraordinary efforts by everyone who went and beyond during my time of need.

STEPHANIE G. en

Grado:

I got a really bad customer experience. The canceled my contract on the 15th of the month I had paid until the 30th. With receipt in had and everything, the said "there was nothing they could do".

kasai e. en

Grado:

They were very good to me due to my struggle time for the few months . Worked well with me due to my late payments . And also good with me due to timeing of getting my things out of storage .BLESSED

Joshua L. en

Grado:

Overall efficient and pleasant experience