Customer Reviews for U-Haul Moving & Storage of North Parkland

152 reviews

9201 Pacific Ave   Tacoma, WA 98444

(253) 537-3954

Location Hours

  • Mon-Sun: 24 hours
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(253) 537-3954

9201 Pacific Ave
Tacoma, WA 98444

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Deshon J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanette M.  |  First Impressions 
Rating:
2.0

Loading dock garage doors were inoperable. Made for furniture loading difficult.

Jessica H.  |  Online Move In 
Rating:
4.0

The info for access needs to be updated that need access card not a pin.

Darnell B.  |  Online Move In 
Rating:
5.0

Love the staff here at uhaul great team and very helpful.

Kathy c.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Slyvester H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Emiliana N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joanne s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAURIE ANN S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Camellia D.  |  Overall Experience 
Rating:
3.0

There are maybe 3 dolly carts to use and not everyone can get one.

Juliet A.  |  Online Move In 
Rating:
3.0

I like everything accept the storage unit access hours. It should be accessible later than just the office hours of operation. It makes it really hard for me to access my unit because I work as well and often can't make it there before it's closed.

sarah b.  |  First Impressions 
Rating:
5.0

Clean facility

gabrielle c.  |  Online Move In 
Rating:
5.0

The young lady took the time to listen to my needs and made the process of renting a unit easy to understand

Janis R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDY DAN S.  |  First Impressions 
Rating:
2.0

My moving experience was horrible. I was not told that there was not 24 access. NotI could add this feature. I was limited time. I had to rent a truck for a second day.while I was on hold with your customer service, I heard of a rent a storage you get a free truck rental. I asked about it and was denied. False advertising.so no I was not happy with my moving experience. it delayed me a whole Nother day cost me a whole Nother day with my rental yes not happy thank you very much

Cristie N.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Lester S.  |  Online Move In 
Rating:
4.0

No problems! Everyone was helpful! Only downside is the access hours to the units are same as office hours :/

Camryn B.  |  First Impressions 
Rating:
4.0

Need 24 hour access not everyone is off work by tome you close. Customers should be able to access there storage at any time.

Camellia D.  |  First Impressions 
Rating:
5.0

The girl that helped us get into the storage unit was AMAZING! She deserves a raise! EXCELLENT customer service!

Nathan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELODY D.  |  First Impressions 
Rating:
2.0

While the workers were great the experience was not. I reserved a 10x15 climate controlled unit about a month in advance. I showed up 2 days earlier to see if everything was good and was told it was. On the move in date, I was told there was No 10x15 units. The staff said they would give me a 5x10 and a 10x10 for the same price so I was fine with that. Then I go to put things inside the units and the 5x10 is good but the other unit was not a 10x10 and was occupied. So then the staff said all they had was an 8x10, which I said I will see if that can work. I feel I should get more off my rent since I still didn't get the amount of space I reserved. Also everytime I open the 8x10 the alarm goes off. I called and it was supposed to be changed but it went off the next 2 days. It might sound like I'm complaining but overall I'm good. I do feel I should get a reduction in my rate for not being whole and I believe the staff are doing a good job.

Lynn F.  |  First Impressions 
Rating:
1.0

The website has a completely different time for access hours. Because I arrived during those hours, my entire out of state relocation was altered drastically and it is costing hundreds of more dollars. I'm so frustrated at the inaccurate posting of business hours. I am beyond angry.

Narissa J.  |  Online Move In 
Rating:
5.0

Tisha and Erin from the UHAUL Office in Auburn was very informative and patient with my questions and found the information what I was looking for. When I got to the 96th and Pac Ave Uhaul site I was greeted by Kathlyn who amazed me with promptness and polite conversation. I got a map for the 92nd and Pac. Ave where my storage site is and out the door within 20 mins.while there were approximately 4 other customers in line. Totally professional on a busy sunny Saturday afternoon. Thank you staff online and in person!

leese a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

HEATHER J. 
Rating:
3.0

Customer did not leave a comment.

loren P. 
Rating:
5.0

Jennifer helped us she was very awesome and what great customer service she has

Mitch S.  |  First Impressions 
Rating:
5.0

When our storage was broken into we were contacted right away.. and we were very upset and they handled everything for us. And when we called the police to file a report they were with the whole time.

Terri J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malia L.  |  First Impressions 
Rating:
4.0

Only reason it's not a 5 is the price but other than that very good

Jamal P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Henrietta M.  |  First Impressions 
Rating:
5.0

Everything went smoothly and professionally. Thank you.

lynn g.  |  First Impressions 
Rating:
5.0

Nothing but a marvelous experience from start to finish! From getting a truck to getting a storage unit to drop off, excellent service and friendly faces the whole way. Highly recommend these teams!

Amanda D.  |  First Impressions 
Rating:
5.0

Very easy process. Manager and employee at storage unit location were both very knowledgeable and really like facility.

Jeremy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danille H. 
Rating:
5.0

David Kathleen Joeseph ! Great P R work and kudos to all of your team, also to Rocki on site at 9201 storage.

angela b.  |  First Impressions 
Rating:
5.0

Our area was hit with extremely difficult weather and these folks were very understanding and I was well taken care of. The only problem with the location is customer parking. There is none.

LINDA E.  |  First Impressions 
Rating:
5.0

I moved from the 96th and Pacific UHaul location to the North Parkland UHaul. Employees at both locations were very helpful. A special thanks to Jason Johnson

JERYL C.  |  First Impressions 
Rating:
4.0

Side door to back in area tends to stick at night for some reason.

Kenneth S.  |  Reservation 
Rating:
1.0

Your call center people need to have more training as to what tell people when they have questions about uhaul storage , instead of sending folks on a wild goose chase and wasting my time.

Vergie G.  |  Reservation 
Rating:
1.0

Your product your truck was a very poor performer

john b.  |  Reservation 
No reviews have been submitted for this location.

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