Comentarios de los clientes para U-Haul Moving & Storage of North Long Beach

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of North Long Beach

Clasificación general:

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Juan M.
Clasificación:

The manager of this location is the best. He went the extra mile to make my delivery happens. Very courteous, friendly and knowledgeable of his job, very professional.

Juan M.
Clasificación:

The manager of this location is the best. He went the extra mile to make my delivery happens. Very courteous, friendly and knowledgeable of his job, very professional.

Rogelio G.
Clasificación:

El cliente no dejó un comentario.

Evelin T.
Clasificación:

Sinceramente me uviera gustado poner el nivel mas alto de recomendacion, pero lamentablemente estoy pasando un mala experiencia hoy en dia con U-haul despues de entregar la camioneta que fue rentada por parte de ustedes mi recibo total era de $435 mi gran decepsion fue que al llegarme los recibos del banco miro que u-haul avia retirado de mi cuenta de Banco casi $1500 dollars. Y es algo q asta aorita estoy en discusion con tal compañia ya mensionada.

Jose M.
Clasificación:

Es bueno y varato

Ismael C.
Clasificación:

Customer service was great.

KELLY L.
Clasificación:

El cliente no dejó un comentario.

Alfredo R.
Clasificación:

El cliente no dejó un comentario.

sandra marie b. | First Impressions |
Clasificación:

Rhianna was very nice, checked in my equipment return and help me secure a storage unity. She was very helpful and appreciated her kindness.

James D.
Clasificación:

El cliente no dejó un comentario.

Edgar H.
Clasificación:

El cliente no dejó un comentario.

Tennel C.
Clasificación:

El cliente no dejó un comentario.

BRETT C.
Clasificación:

I had to change my appointment date a couple times but the online reservation made it super easy.

ADAM J.
Clasificación:

Clean up the sewer often it kinda smelled

Edgar P.
Clasificación:

make sure all the customer service are equal, 1st time I went and a lady was just sitting there in the phone, I have to say excuse me... EXCUSE ME !!! to bring her attention. The rest of the people was much better.

JESUS T. | First Impressions |
Clasificación:

Great Service and very helpful staff.

JESUS T.
Clasificación:

Great service and friendly staff.

JOSE F.
Clasificación:

El cliente no dejó un comentario.

ANDRES E.
Clasificación:

The guy who connected my trailer did an excellent job made sure my lights was working and was very respectful and got me going quick I'm most definitely coming back when I need to rent a trailer and would recommend this location

Jazmin C.
Clasificación:

El cliente no dejó un comentario.

James H.
Clasificación:

No need for improvement- process was quick and agent was professional and thorough.

QUYNTISA H.
Clasificación:

El cliente no dejó un comentario.

Reginald J.
Clasificación:

El cliente no dejó un comentario.

Sherrika W.
Clasificación:

The location itself was great it was just the self online check in process that is horrible. It took over 30 minutes after I arrived at the location to retrieve my rental because the online self check in kept having me retake my pictures and then had to verify my reference. Subsequently, my reference was sleep because its 5:00 am therefore I just think it was not a great experience and the customer service was poor handling the check in.

ROBERT S.
Clasificación:

I am a frequent user for over 15 years. (Once or twice monthly) Your (on line) late check in procedures are extremely time consuming and confusing. I find them, by nature, demanding. There is no place no place inform you and get assistance for immediate problems with check out procedures or errors in billing. I was renting a TM class truck, that when did the "walk around" found had less than a 1/4 tank of fuel. The counter person then stated, " I would get a $10 discount when returning the truck with 1/4 tank or more." to the TM class truck being rented and leaving the lot with, what less than a 1/4 tank of fuel. Then quoting UH policy, continued " That a rental must have a min. of 1/4 tank in able to be rented." My rental did not meet that requirement and entitled me to appx. $10 dollar refund if I returned it with at least a 1/4 tank. Making sure my refund, I did just that. .... Well, that did not happen. I was also told that I would be able to come in the next morning to pay in cash, not wanting to use my CC for payment. That also.... did not happen. Nowhere could I find a way to "Night Drop" if you did not own a cell phone. Or if you do, have one with internet access. Of which, I'm the former. So I had to pay some one to accompany me and use their phone. Proceeding on with the "Night drop" I read, that if you want a U-Haul employee, to check you in, you will be charged an additional $20 fee. After reading the value or cost set on, then charge for a U-haul employee to administer that task, I feel that because you require me to help in what is considered as "Part of your doing normal business", I should be paid the same. My time is just as valuable as what you charge for person on U-Haul's payroll to do. It is your policy that transfers a U-Haul labor cost from employee to the, ( nonexistent and unpaid ) "Time card" of customer. As a customer I do feel obligated to, or have willingly offered to assist U-Haul in lowering labor costs or increasing profits. You have my name and mailing, and e-mail address on file. Just use that information to forward payment of the promised gas discount your automatic "Drop off " software failed to apply, as well as a $20 payment I'm now billing you. The $20 is for my labor. That amount being established by, and in reference to, the above mentioned $20 amount you set and established by fee you charge a customer if you do it. I thank you for your time, A long time and loyal customer

Jose G.
Clasificación:

Better customer service. Didn't get any details. They took my order wrong. Placed a one way trip but they set me up as local and had no other choice because it was my only available day to move. Place seemed as nobody worked there

Mayumi I.
Clasificación:

The lady was very nice and informative. She was very helpful guiding me through the process and walk around the truck for inspection. She was very attentive. It was a great service.

Demetrius B.
Clasificación:

The guy working there was not polite customer service wasn't too good... i booked my trailer for a 24 hour period . They called me at 5:45 ish asking me am i bring it back at 6, im like i have it for a 24 hour period the guy said no you dont and was rude about the situation then when i brought it back it had changes for 2 days when it shouldn't have .... that location is not koo

Dina/William S. | Online Move In |
Clasificación:

The unit was available for us but had obvious issues with rodents. There is a hole in the ceiling of the unit that has tape hanging from it and they had placed a rodent trap inside. Will be addressing the issue in person at my next visit.

Juan G.
Clasificación:

El cliente no dejó un comentario.

Jener L.
Clasificación:

El cliente no dejó un comentario.

Leslie R.
Clasificación:

Easy online selection and pre checkin Friendly and quick staff

Abel P.
Clasificación:

El cliente no dejó un comentario.

Junnie V.
Clasificación:

El cliente no dejó un comentario.

Amy T.
Clasificación:

I entered the building and the manager didn't even greet us he was sitting down on the computer just talking to his coworkers. As I was standing there I waited for a few minutes to get his attention. It took us a while to get what we needed and there wasn't even no customers there!

GEORGE G.
Clasificación:

El cliente no dejó un comentario.

Juan G.
Clasificación:

El cliente no dejó un comentario.

Gerson S.
Clasificación:

You guys are right on the money! Staff is friendly, helpful and a pleasure to be helped by you guys . I'm definitely will recommend!

gabriel P.
Clasificación:

Not a good service

Rachel L.
Clasificación:

The service I received was amazing.

Sebrina E.
Clasificación:

El cliente no dejó un comentario.

jennifer f. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Danielle W.
Clasificación:

El cliente no dejó un comentario.

johnny P.
Clasificación:

Everything was good excellent service.

Erich T.
Clasificación:

Just horrible experience with this rental. Don't know if it is this location's fault but they didn't have our truck the night we wanted due to last renter's not returning on time. Then they put us back in the queue but they gave us a 26 instead of a 20 the following night and they originally assumed we wanted a 9AM pickup when I had mentioned I wanted a 7:30. They also got the drop-off location wrong. Again, not sure if it is the fault of this location but whoever made this reservation just completely dropped the ball. It was a horrible experience.

Bradley W.
Clasificación:

Very fast service No change needed

Sonia F.
Clasificación:

The girl that called me when I had to extend my rental was very rude, maybe some customer service skills. She yelled and told me I ruined someone else's day and I was going to have to pay extra for the truck. That's fine if that's the rule, but my day was ruined when the moving help.com crew didn't show up to move me....why was I to do?

AMBER J.
Clasificación:

Thanks for quick drop off service!

BE K.
Clasificación:

Nothing! You have a great facility and a top-notch crew.

Fabiola V.
Clasificación:

El cliente no dejó un comentario.

Stephanie M.
Clasificación:

Staff was very helpful

Christopher K.
Clasificación:

El cliente no dejó un comentario.

Autumn R.
Clasificación:

El cliente no dejó un comentario.

Edward K.
Clasificación:

El cliente no dejó un comentario.

Deniece P.
Clasificación:

El cliente no dejó un comentario.

Mario O.
Clasificación:

Hire new staff. The staff was very condescending and rude!!!

BRIAN T.
Clasificación:

El cliente no dejó un comentario.

Corey C.
Clasificación:

El cliente no dejó un comentario.

Diane W.
Clasificación:

El cliente no dejó un comentario.

Erika M. | Overall Experience |
Clasificación:

Roberto and his staff went above and beyond to make my storage and moving experience a great one. They were professional yet friendly, super helpful, were creative problem solvers and I felt they valued my business every step of the way. Thank you!

Corey C.
Clasificación:

El cliente no dejó un comentario.

Brett G. | First Impressions |
Clasificación:

They couldn’t get me a trailer to hook it up to the truck not good

Nathan S.
Clasificación:

El cliente no dejó un comentario.

Kristen F.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY B.
Clasificación:

More people at the desk

CESAR O.
Clasificación:

El cliente no dejó un comentario.

JUAN G.
Clasificación:

all available vans were dirty, I was given the dirtiest one but I requested a change. and they did

Manuel S.
Clasificación:

El cliente no dejó un comentario.

Oscar S.
Clasificación:

El cliente no dejó un comentario.

Rosalba S.
Clasificación:

They don't give you all the information you need to know upon returning the vehicle. I was not informed that I had to return the U-half with over a half a tank of gas so I returned it with half a tank and was over charged for gas. I guess they gotta find ways to make there money.

FRANK L.
Clasificación:

El cliente no dejó un comentario.

Cindy F.
Clasificación:

Better customer service

Chrishon T.
Clasificación:

El cliente no dejó un comentario.

Jon W.
Clasificación:

Just keep doing what you're doing

DOMINIC D.
Clasificación:

Make sure the representatives are better trained

Jirasak S.
Clasificación:

El cliente no dejó un comentario.

Cynthia L.
Clasificación:

El cliente no dejó un comentario.

Rigmar M.
Clasificación:

El cliente no dejó un comentario.

Kandi P.
Clasificación:

El cliente no dejó un comentario.

Rogelio Z.
Clasificación:

Awesome service, no issues on my part , Thank you

Marshal H.
Clasificación:

El cliente no dejó un comentario.

Roberto Z.
Clasificación:

El cliente no dejó un comentario.

Jeffrey P.
Clasificación:

Everything went fine. However, I was billed $.75 for fuel even though I put gas in the truck. The gentleman helping me couldn't take it off the bill. I know it's only 75 cents, but I shouldn't be billed if I put gas in the truck.

Nunto S.
Clasificación:

El cliente no dejó un comentario.

Somaria C.
Clasificación:

El cliente no dejó un comentario.

Jeffery B.
Clasificación:

The charges for milage even tho prepaid for best rate at the end of return they still charged .89cent per mile.why offer discount and not honor it?

Melvin K.
Clasificación:

El cliente no dejó un comentario.

FRANCISCO D.
Clasificación:

Bad Service and you charge too much. I would never, never use you guys again. I went to one location and they gave me number to call. As I waited for over 30 mins for someone to answer and then send to a another worker. I waited another About 10 to 15 minutes For him to answer. only to For him to tell me to hold. I waited another 5 to 10. Finally he answered and told me I had to go to another location. As I was talk to the lady clerk. When ask me how many miles I was going to use. I told her that I was going to Compton to Victorville. She told me that it was going to be about 199 miles but she put 180 so I got charge for those extra miles. The truck hard time turning left and struggle going up a hill. So yeah never will use you guys again. I would rather buy a flatbed then to deal with you guys again. I already talk to family and friends not to use you guys and they have told the same thing. What happened to me has happened to them.

juan R.
Clasificación:

El cliente no dejó un comentario.

Adrian T.
Clasificación:

El cliente no dejó un comentario.

giancarlo A.
Clasificación:

Better customer service. Try to make a relationship with the customer to earn their business. Customer service is not good. People do not seem to be happy. I didn't see anybody smiling or genuinely caring for the customer's needs.

Mehrnaz A.
Clasificación:

El cliente no dejó un comentario.

Robert C.
Clasificación:

El cliente no dejó un comentario.

Jeffrey R.
Clasificación:

El cliente no dejó un comentario.

Juan M.
Clasificación:

El cliente no dejó un comentario.

Christopher B.
Clasificación:

El cliente no dejó un comentario.

TRELANIE L.
Clasificación:

There is nothing you could do more, except to continue to provide great service.

ROBERTO C.
Clasificación:

Having to wait 2 hours to pick up uhual off hours through app was a nightmare.

NICHELLE N.
Clasificación:

El cliente no dejó un comentario.

LIsa S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Brandie J.
Clasificación:

Staff was knowledgeable and friendly

Lori H. | Overall Experience |
Clasificación:

Roberto Fernandez, Owner General Manager at this full service facility has an exceptional team. They are like a well-oiled machine. Give it peak times which seams to be always at this facility, Mr. Fernandez and his team has always given me their undivided attention when I had any questions, issues and/or assistance over the past year and a half. I would like to thank Mr. Fernandez and his team for their patience, kindness, support, and helpfulness they have always shown me. Please know I appreciate you all. *Christian *Julius *Manuel *Ms. Raffaela (I hope I spelled it right 😊) Lastly, Roberto Fernandez for your team is a reflection of your great leadership! Again, thank you.

VICTOR D.
Clasificación:

Great fast and accurate service

Sergio A.
Clasificación:

I ALLWAYS GO TO THE SAME LOCATION. I'm always treated extremely well.

Brian S.
Clasificación:

We were directed to this location after our initial request to pick up in Torrance was changed from 9am to 12pm (not acceptable when you have movers coming to help you at 9 LOL) So we drove to Long Beach to pick up at 9am. First off the young lady that helped us was super friendly and kind. She showed us how to use the safest lock and how to install it on the back door. Truck was clean inside and out. We were so happy to be assigned a newer 20 ft truck for our journey to Wisconsin. Thank you!

Rene W.
Clasificación:

The employees are great very nice and professional but more importantly kind!

James G.
Clasificación:

Truck was fine, but not clean at all in cab. I have rented several U-Haul trucks and trailers this year, and this was the first one that was not clean in the cab.

David R.
Clasificación:

Staff gave me two days to load my box when I returned the second day they couldn't find my box, they had the box wrapped and ready to shit. At the receiving end when we finally got a day to go pick up our stuff we walked in and out box is apparently on its way back to California, we left our number and waited for them to figure it out apparently they had the u-Box all along. I honestly don't think I'll be using this service ever again.

Maureen S. | First Impressions |
Clasificación:

The staff was very respectful, yet thorough.

VONCILE C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MARIO M. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Kenneth Y. | First Impressions |
Clasificación:

this rating is for the Houston Texas store on antigone and the beltway 8 i had the worst experience with them they get a fat 0 from me the long beaxh store was wonderful they get a 10 but 5he Houston Texas sore i will never encourage any body to that store ever!!!!!!!!!!

GLORIOUS J. | First Impressions |
Clasificación:

I've been having a storage unit there for OVER 6 years! HOPEFULLY, I'll can FINALLY relocate BEFORE year's end! Thank You U-Haul

Adonis C. | First Impressions |
Clasificación:

Great service

RENEE W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Lacey F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Carlos T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Carlos T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Aaron R. | Overall Experience |
Clasificación:

The free month with a one way truck rental between cities was a great deal and a great solution to my move. One issue I had was the lock. I ended up buying two locks because I was unaware I would need a lock for the storage unit. So when i bought a lock to lock the truck overnight, I bought the non circular type. Some communication or suggestions during the rental process about which lock to pick would be helpful in the future.

Frances V. | Overall Experience |
Clasificación:

100% satisfy

Harold B. | First Impressions |
Clasificación:

This is the best UHAUL in Southern California!!!

Harold B. | Overall Experience |
Clasificación:

This is a well managed business.

BEVERLYN P. | First Impressions |
Clasificación:

Very nice people and clean

dandrea w. | Overall Experience |
Clasificación:

We had issues with the drop off location but the owner himself stayed involved until we were completely satisfied. Almost sad we had to move out. Thank you guys so much. Great crew!

Mayra T. | First Impressions |
Clasificación:

Very good customer service

Adrienne Marie B. | Overall Experience |
Clasificación:

The outside lightening is poor. The roof of my unit leaked. I brought this to the attention of the office staff in March 2019 and was assured I would get a call from management & never received a call

Wesley M. | Overall Experience |
Clasificación:

Manager Roberto was very helpful, great staff too!

Elaine A. | Overall Experience |
Clasificación:

Super helpful staff

Darren K. | Overall Experience |
Clasificación:

Great facility. Easy access. Great staff and very helpful. I would definitely reccommend this location to friends and family.

Shirley D. | Overall Experience |
Clasificación:

Roberto and his staff are great.

renee t. | First Impressions |
Clasificación:

After driving for 12 hours, I arrived 15 minutes to closing time and the staff was extremely kind and helpful. I appreciatie that. Thank you.

Elaine A. | First Impressions |
Clasificación:

Staff was available, professional and very efficient. No waiting on phone or facility.

Steve C. | First Impressions |
Clasificación:

Very good service. Nice actitud Fast help Very clean storage. Well recommended

Christopher R. | Overall Experience |
Clasificación:

I have use this facility twice once when moving back home to California the second time while merging homes with my fiance. Tragically, he passed away during that time. Staff were very pleasant.

Terry A. | First Impressions |
Clasificación:

Excellent service

Gary R. | Overall Experience |
Clasificación:

Great service.

VALERIE G. | Overall Experience |
Clasificación:

The manager Robert was fantastic. He went out of his way to help me. Three months I had storage he bent over backwards for me. I will surely recommend you're Paramount location

Patricia H. | Overall Experience |
Clasificación:

Roberto and Manuel went above and beyond to help me get a hitch installed on my car and a bike rack. Rented a storage unit for a month. Also had another rack and hitch receiver for RV Excellent!!!

Glennis P. | First Impressions |
Clasificación:

The manager sucks

Patricia H. | First Impressions |
Clasificación:

Roberto and Manuel have been professional and helpful to me. Had hitch installed, rented storage unit. they also installed a bike rack. I will be returning with my RV to more assistance

alejandro g. | Overall Experience |
Clasificación:

Very professional I will recommend this location thank you very much for your assistance

naveed k. | Overall Experience |
Clasificación:

Amazing service! Got everything right on time

wanda t. | First Impressions |
Clasificación:

Very helpful person he's very good

JESSE B. | First Impressions |
Clasificación:

Very friendly staff. Helped me right away and made it very convenient for my move because I was able to unload my uhaul trailer in the storage unit and the. Pull it around to the front and drop it off

STEVE M. | Overall Experience |
Clasificación:

.

Shirley D. | Reservation |
Clasificación:

Awesome

nic m. | Overall Experience |
Clasificación:

Clean and convenient location, the guys at the counter were helpful and were professional , moved across the country and this location was the closest to my new home.

Debra R. | Overall Experience |
Clasificación:

Mike the manager is the best if I had it my way I would give him a million dollar raise.....

Taylor B. | Reservation |
Clasificación:

Uhaul was supposed to provide me with a free month of storage and went back and there word. Had to go to several uhauls and waisted a lot of money on the uhaul truck. No help, rude service, no service

Monica P. | Reservation |
Clasificación:

This location is very helpful and friendly

Anthony Parker P. | Overall Experience |
Clasificación:

Thank you very much it's been an awesome experience

Lela M. | Overall Experience |
Clasificación:

Although I wasn’t present at the facility, we had great customer service on the phone and execution in the facility to make a great experience for my movers to retrieve the boxes.

CHERYL M. | Overall Experience |
Clasificación:

Thank you

brandon l. | Overall Experience |
Clasificación:

This is the BEST Uhaul center in the free world! Not only is the manager helpful and friendly, his staff conveys the same tendencies! My experience at this uhaul center was amazing! First Rate!!

Eddie F. | Reservation |
Clasificación:

The only thing was the mpg the truck got. It cost me an arm and a leg to get to Long Beach, Ca from San Francisco, Ca.

vladimir m. | Overall Experience |
Clasificación:

great service

Aidan S. | Overall Experience |
Clasificación:

Staff were amazing - friendly and helpful! Facility was clean and secure. They have every type of truck/trailer you can imagine!

Antoinette R. | Reservation |
Clasificación:

💯 % happy with this location. From the moment we checked in Mike and his staff were nothing but friendly and helpful! So glad we chose this one! Totally recommend this location!

Roberta R. | Overall Experience |
Clasificación:

Really good experience

Craig B. | Overall Experience |
Clasificación:

.

louchious w. | Overall Experience |
Clasificación:

I rented a truck to remove my items from storage. The truck was in terrible shape & drove horrible. You all can do better & need to do better. I'm 80 years old. Insulting.

JANE B. | Overall Experience |
Clasificación:

'Im very Satisfied with the staff of long beach u-haul cause any question i would ask they would stop what they were doing and attend to me immedily and that made me feel my matters first thank you

LAURA Q. | Overall Experience |
Clasificación:

None

jacqueline H. | Overall Experience |
Clasificación:

Great! Michael very customer oriented.

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