Have the windshield washed before the customer picks up the truck. Let the customer have the option of wanting the dolly and furniture blankets that are in the back of the 15ft and larger trucks. Stephanie was FANTASTIC, very professional and really made the rental experience less stressful!!
Sandra F.Customer Reviews for U-Haul Moving & Storage of North Hills
Testimonials From Recent Customers
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The gentleman in the front desk was extremely helpful and accommodating. Especially seeing how busy he was on a busy day.
gustavo G.Your insistence on a cell phone return is ridiculous. Give the customer an option and explain the process BEFORE a customer leaves. I needed help returning the rig, forgot to return the key (nobody asked, either) and had to return again wasting 40 minutes. Night running lights on trailer didn't work, fortunately didn't need to use it at night. They were not checked when i picked up the rig, guess they assumed it would be ok. Have rented here before and their equipment is in good shape, this was an anomaly.
phil T.The on site staff was not friendly or helpful. It felt more as if the customer was interrupting gossip hour and they did not even provide me with the equipment I had requested in my reservation. Thankfully my final charges were updated by the phone support.
Juan R.You should still have old fashion rental. Meaning people that use apps like apps. People that don't like apps and cell phones. Should still be able to go into the store and rent hassle free. Here's my DL my debit card and insurance. Person at counter can do it old fashion way. Instead of giving app lessons all day.
Spencer M.We did have some issues but had nothing to do with company. The number on the truck couldn't find it should had been waiting for us to pick it up wasn't at the lot So they gave us another truck number that we located the truck we've been told to go to lock box number 8 but there was only up to 6 number. So we emailed them back they gave us another location that was 3 miles away we went there looking for lock box did not see it so we left afterward we knew that the lock box was on the truck.we contacted back again to say we're going back to our original location but now we been told the truck that we saw was reserved. Since the switched us the location. To make it short than they sent us to another location 4 miles away and finally we got the truck the girl that helped me was superb. Just to note this ordeal happened at 7:00am on Sunday and they open at 9:00 am. With all thing happened I like U-Haul
Harout H.I understand U-Haul has a new system in place for checking in, but nothing was working when trying all methods to get my iPhone to recognize the location (everything was tried). I asked the girl at the front desk to check me in, the first time she said she could not do it because Corp wanted customers to get used to the new system. When I asked what then am I supposed to do, she finally said "OK I guess I'll just do it, even if I get in trouble". This is UNACCEPTABLE!! Terrible customer service. Should never make a customer feel like the burden is on them just because U-Haul has a new system? Plus, clearly the system has issues as we tried everything to get the location services to work. You should fix this bug in your app and allow the user to manually add the location by zip code with a pop up menu to choose the location they are renting from. I wasted an extra 30 minutes of my time on this which added additional expenses I had to pay to the movers that were waiting on me with the truck.
Jacalyn D.Our guy was very helpful and service minded. Our truck wasn't available, the person before was 2 hours late. We got a smaller truck which ended up being bad for us, we had to make two runs but it has nothing to do with your staff. Either way, whoever we dealt with was extremely pleasant, quick and got us taken care of. He was also flexible when we were late returning our truck.
Kaj B.The gas meter did not work properly. Cause me an over charge in gas.
SHEA L.Excellent customer service. Awesome.
Brenda N. | Overall ExperienceThe young lady behind the counter was very aloof and was busy with her cell phone messaging friends rather than wanting to assist us. When I asked her for her for assistance, she kept on ignoring my request and kept going back to her phone. When I mentioned it to her that it's not ok to behave the way she was acting she just walked away.
Beata V.It was frustrating having to do the online part, It felt SLOWER than when the person at the desk helps to rent the uhaul. I had already started the process at home but then at home it froze several times. Then in person at uhaul I was able to complete the process, but then for some reason, after I added one contact's information to confirm me, the person made me put in a SECOND person's contact information. Why? It wasted time and all it was, was a phone call confirming to them that I was renting a uhaul. It seemed so pointless and wasted 30 min of my time. So I had scheduled for pick up at 0900, but didn't get the truck until 0930, and I had put that I would return by 1400, but because it took 30 min to do the setup, I believe they should have added 30 min to my drop back off time to 1430. THANKFULLY I actually was able to finish BEFORE 1400 anywas, but it added stress and rushing in my head that I was going to be late. Other than that, I really appreciate the uhaul girl with the longer hair, I don't know her name, she is so knowledgeable and is able to hook up and put things together and is on top of things. She's great at her job!
Emily A.Checking in through the app was not the most intuitive process. The guy behind the counter refused to help me and kept insisting that I check in with my phone. It took 30 minutes just to get it done. The guy behind the counter was condescending and not helpful.
Jorge G.I ordered a 10x10, it kept showing up online as a 5x5x8. Once I arrived in California, only half of my stuff could fit. I had to drive 17 miles to my cousin's to store the rest. Your staff was no help at all and the girl up front acted like I was inconveniencing her. It wasn't until the next day when I returned my truck, that Stephanie was the only one extremely professional, knowledgeable and compassionate.
Luisa O. | Online Move InI dont like your new way of getting a u haul. Its confusing and not all clients have the knowledge doing business thru internet.
Joseph B.For one cleaning the interior of the vehicle Before. Renting them out plus I was over charged with the gas.
Elliott L.Great people
Zenon P.The phone app sucks
Todd S.Es complicado hacer una reservación si no tienes conocimiento de el teléfono pues ahora todo es por internet fue complot para mà anteriormente te ayudaban me era más fácil pero esta ocasión fue complicado
Norma e M.The location that you first sent me to was not only not a U-Haul place but didn't even do any U-Haul ever.
Jeffrey S.Very helpful manager.
Patricia P.Truck was completely out of gas, pretty much barely made it to a gas station. The online service is not very good.
Hector R.Your new sign in by phone system sucks…. It is much easier to deal with the employees in the store rather than be forced to use my phone for this purpose. The employee had to walk me through it anyway so it was stupid. Go back to to the old sign in/out process…. You're going to lose business.
Dianne D.Literally not help, employees want you to do everything on the phone and won't help. If this is the direction Uhaul is going as a company I rather pay a premium and rent somewhere else
Frank M.They need to make a video that completely goes through all the steps for doing check-in and return. I found a few little hiccups.
Aaron B.I think is not to good idea doing all online You guys should do the option to do on site, there is people don't know how to make orders online so is really difficult for them unless an other company starts the business and you guys be the option 2 instead option 1 like always
Renatoalonso S.They treat me Great, somewhat like Norm on Cheer's ! ! !
WAYNE A.Both workers were very helpful but could do nothing about missing equipment or reimbursement. Once again the workers at this location were great.
Robert W.The only issue was when I went to drop it off after hours the link to take pictures to show that the trailer was clean did not work. Had to call customer service and waited about 20 minutes to complete the drop.
Greg G.Brianna is super helpful and nice I appreciated her advice and knowledge with the equipment I was renting she was very professional and super lovely ☺ï¸
Robert H.Employees were helpful and courteous. First time I rented equipment from here. Won't be the last.
Robert D.The service was excellent and the professionalism was outstanding!! Will definitely come here again!!
ANDREW R.Not charge them twice
nuwriyl W.This UHAUL place never failed me, it has equipment everytime i needed them
Michael M.They were very nice.
Leonard T.Great job Benjamin!
JACQUELINE A.The van was dirty and had obviously not been cleaned and/or sanitized between customers. I understand that there's not always a lot of time, but some Clorox wipes would go a long way.
Wendy R.I'd like to personally thank Lindsay who really did well in accomodating me and took care of some of the stuff that are necessary for my driving experience. Also, truck that I rented was really good overall. Will definitely rent again that truck. Good job guys.
Paquito M.We made a reservation online for a 10' truck and then was told that there was not one available so we had to take a van instead.
Benjamin S.They were both nice, but the young lady who help me with your truck the week before and finishing close out on my rental again answer questions and had time to explain everything ,,, She should be a training teacher around the world for your business,,, I'll tell others ,,that's service,,,on van nuys on Sepulveda cross rosco
Cookie L.I lost my key. Your company could be more friendly with breaking a lock. I asked my key for the storage
THOMAS C. | Overall ExperienceFast and easy I booked it online and was in my way quickly!
Terry P.The location was nice though I had to wait a long time to speak to an employee. When I arrived to pick up my truck the wrapping was entirely different. A helpful employee brought me through the process but it is concerning that I am still unsure I was given the right vehicle.
Joshua W.All's very good. Very good people!!!
ELLIOT M.Bueno
William M.The refrigerator dolly was broken, it was missing the rubber belts. I didn't realize it until it caused damage to the front door threshold while moving a refrigerator. I exchanged it immediately after and educated the young man at the store about the importance of those belts... it's the whole point of a refrigerator dolly!
Dennis B.Employees need better training with checkin systems and the software bugs need to be fixed
Scott B.Your sales rep is fantastic. I only come to this location because of him.
Behnam G.Great staff
JOSEF S.Excellent service !👍😊
RUBEN B.Nada
Alecia T.The facility was clean but I didn't Notice that there was a Very Large Rodent Trap inside the Unit upon first Viewing it because the Employee was covering the space where it was sitting. I was very Surprised when I started Unloading my Items. I wanted to go and cancel the move- In but I really needed to store my things. We'll see how the first month goes fingers crossed 爛.
KATIE S. | First ImpressionsBest customer service from a storage . Very convenient and convenient hours . Everything was set up fAst and professionally
Helen D. | First ImpressionsBenjamin was great..he deserves 5 Star ⭐⭐⭐⭐⭐ Very attentive and helpful.
Mauricio N. | First ImpressionsDo to Covid- 19, the manager was very helpful, and accommodating me on getting the storage door open, and I was able to get my personal items out.
MAGDALENA R. | Overall ExperienceI have recommended two friends the storage facility and they since then gain storage service form this facility.
Olivia L. | Overall ExperienceManager was very helpful and quick. He was doing 3 things at once and ALL VERY WELL. He still had time to be patient and friendly and helpful to me.
Robert M. | Overall ExperienceThis is the best storage facility I've ever rented. The staff are very friendly and helpful. Joseh, jose and Ben jamin are the backbone of this company. Keep up the good work guys you are awesome.
PAUL F. | Overall ExperienceUn personal altamente calificado,Cortez,flexible y atentos a tus necesidades pero sobre todo buscan la forma de que el cliente quede satisfecho buscando una salida para el benéfico del cliente. Muchas gracias
Teofilo R. | Overall ExperienceThis location and it's staff (manager Ben especially) is outstanding and I will rent from this location whenever possible! Great job
ANGELA D. | Overall ExperienceNinguno
Guadalupe M. | Overall ExperienceMe gusto gracias
Clara C. | Overall ExperienceFast and Easy process.
Jovanny C. | Online Move InManager was great!
Matthew E. | Online Move InStorage worked well and was handy for what I needed. The night I arrived the staff were not particularly helpful.
Jane M. | Overall ExperienceStaff really professional.
GREG R. | First ImpressionsBY FAR THIS WAS THE MOST CONVENIENT AND EASY TO ACCESS STORAGE I HAVE EVER RENTED. I HAVE ALREADY RECOMMENDED IT TO FRIENDS.
CHRIS L. | Overall ExperienceThe storage unit looked well kept. I only cancelled because I needed a bigger unit
Diego J. | First ImpressionsI actually moved out on 7-24-2020 before the next monthly billing cycle and left the door open. I used your rental truck to remove my property. See contract in your system. I only used the truck for a few hours. Thank you for your clean an efficient facility and helpful staff.
ellen n. | Overall ExperienceAll staff was friendly and helpful. Hallway was always accessible and clean with access to carts.
Mackenzie H. | Overall ExperienceBen was so helpful thank you so much ..
Julio L. | Overall ExperienceThank u
Juan G. | Overall ExperienceThe storage is convenient and the price was low. Great customer service unlike the horrible service I had for the truck renting.
Arturo A. | First ImpressionsJuan, the manager at the time, was very helpful, always honest and available. I was very disappointed to hear that there was no prorate for the storage unit that was due the 14th of the month.
sheila m. | Overall ExperienceWorked out perfectly!
Jenetta B. | Overall ExperienceThank you all!!!
yakov p. | Overall ExperienceVery satisfied
sherry b. | First ImpressionsThank you so much for ur help every body u are the best
ana l. | First ImpressionsGreat customer service!
Cedric S. | Overall ExperienceThe employees were always friendly and helpful. ¡Gracias!
Kelly C. | Overall ExperienceNo complain I always get good results
Ana L. | First ImpressionsThey are a number 1 in costumes services 👍🤘
ana l. | Overall Experience