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George L.Customer Reviews for U-Haul Moving & Storage of North Hills
Testimonials From Recent Customers
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Literally not help, employees want you to do everything on the phone and won't help. If this is the direction Uhaul is going as a company I rather pay a premium and rent somewhere else
Frank M.They need to make a video that completely goes through all the steps for doing check-in and return. I found a few little hiccups.
Aaron B.I think is not to good idea doing all online You guys should do the option to do on site, there is people don't know how to make orders online so is really difficult for them unless an other company starts the business and you guys be the option 2 instead option 1 like always
Renatoalonso S.They treat me Great, somewhat like Norm on Cheer's ! ! !
WAYNE A.Both workers were very helpful but could do nothing about missing equipment or reimbursement. Once again the workers at this location were great.
Robert W.The only issue was when I went to drop it off after hours the link to take pictures to show that the trailer was clean did not work. Had to call customer service and waited about 20 minutes to complete the drop.
Greg G.Brianna is super helpful and nice I appreciated her advice and knowledge with the equipment I was renting she was very professional and super lovely ☺ï¸
Robert H.Employees were helpful and courteous. First time I rented equipment from here. Won't be the last.
Robert D.The service was excellent and the professionalism was outstanding!! Will definitely come here again!!
ANDREW R.Not charge them twice
nuwriyl W.This UHAUL place never failed me, it has equipment everytime i needed them
Michael M.They were very nice.
Leonard T.Great job Benjamin!
JACQUELINE A.The van was dirty and had obviously not been cleaned and/or sanitized between customers. I understand that there's not always a lot of time, but some Clorox wipes would go a long way.
Wendy R.I'd like to personally thank Lindsay who really did well in accomodating me and took care of some of the stuff that are necessary for my driving experience. Also, truck that I rented was really good overall. Will definitely rent again that truck. Good job guys.
Paquito M.We made a reservation online for a 10' truck and then was told that there was not one available so we had to take a van instead.
Benjamin S.They were both nice, but the young lady who help me with your truck the week before and finishing close out on my rental again answer questions and had time to explain everything ,,, She should be a training teacher around the world for your business,,, I'll tell others ,,that's service,,,on van nuys on Sepulveda cross rosco
Cookie L.I lost my key. Your company could be more friendly with breaking a lock. I asked my key for the storage
THOMAS C. | Overall ExperienceFast and easy I booked it online and was in my way quickly!
Terry P.The location was nice though I had to wait a long time to speak to an employee. When I arrived to pick up my truck the wrapping was entirely different. A helpful employee brought me through the process but it is concerning that I am still unsure I was given the right vehicle.
Joshua W.All's very good. Very good people!!!
ELLIOT M.Bueno
William M.The refrigerator dolly was broken, it was missing the rubber belts. I didn't realize it until it caused damage to the front door threshold while moving a refrigerator. I exchanged it immediately after and educated the young man at the store about the importance of those belts... it's the whole point of a refrigerator dolly!
Dennis B.Employees need better training with checkin systems and the software bugs need to be fixed
Scott B.Your sales rep is fantastic. I only come to this location because of him.
Behnam G.Great staff
JOSEF S.Excellent service !👍😊
RUBEN B.Nada
Alecia T.The people that worked there were helpful and kind. The truck was clean. BUT it felt like the truck was going to shake apart and did NOT take bumps well. It was a wee bit scary.
MAUREEN G.The facility was clean but I didn't Notice that there was a Very Large Rodent Trap inside the Unit upon first Viewing it because the Employee was covering the space where it was sitting. I was very Surprised when I started Unloading my Items. I wanted to go and cancel the move- In but I really needed to store my things. We'll see how the first month goes fingers crossed 爛.
KATIE S. | First ImpressionsAll that agnt were super friendly. the person that i checked in my vehicle at the bed of the night could step it up. a bit rude but the peers on that checked me in was super nice and the woman who helped me with my return at the rlend of the night was fantastic. one od the best u-haul r experiences minus the person that checked in my vehicle.
Terri L.Not much more you can do. This location and I believe Ben? Was very very helpful and professional. His standards will be hard to match. Your call center was also excellent. There is no reason I need to go anywhere else other than Uhaul!
BEHNAM G.Great Services and Helpful
ALMA M.Best customer service from a storage . Very convenient and convenient hours . Everything was set up fAst and professionally
Helen D. | First Impressionshandle everything great
ANTHONY M.Inside the cab & box were dirty
ERNESTO P.I have been overcharged I rented a pu truck for one day returned it in 23 hours and was charged one extra day . I just discovered this and am returning today to get my refund. Educate your employees to be honest and double check there own work
Bryan G.Benjamin was great..he deserves 5 Star ⭐⭐⭐⭐⭐ Very attentive and helpful.
Mauricio N. | First ImpressionsGreat staff!
JOSEF S.Good costumer service!
MICHELLE D.Customer service. Was very professional kind courtesy.
CHICO F.Do to Covid- 19, the manager was very helpful, and accommodating me on getting the storage door open, and I was able to get my personal items out.
MAGDALENA R. | Overall ExperienceI have recommended two friends the storage facility and they since then gain storage service form this facility.
Olivia L. | Overall ExperienceManager was very helpful and quick. He was doing 3 things at once and ALL VERY WELL. He still had time to be patient and friendly and helpful to me.
Robert M. | Overall ExperienceThis is the best storage facility I've ever rented. The staff are very friendly and helpful. Joseh, jose and Ben jamin are the backbone of this company. Keep up the good work guys you are awesome.
PAUL F. | Overall ExperienceUn personal altamente calificado,Cortez,flexible y atentos a tus necesidades pero sobre todo buscan la forma de que el cliente quede satisfecho buscando una salida para el benéfico del cliente. Muchas gracias
Teofilo R. | Overall ExperienceThis location and it's staff (manager Ben especially) is outstanding and I will rent from this location whenever possible! Great job
ANGELA D. | Overall ExperienceNinguno
Guadalupe M. | Overall ExperienceMe gusto gracias
Clara C. | Overall ExperienceFast and Easy process.
Jovanny C. | Online Move InManager was great!
Matthew E. | Online Move InStorage worked well and was handy for what I needed. The night I arrived the staff were not particularly helpful.
Jane M. | Overall ExperienceStaff really professional.
GREG R. | First ImpressionsBY FAR THIS WAS THE MOST CONVENIENT AND EASY TO ACCESS STORAGE I HAVE EVER RENTED. I HAVE ALREADY RECOMMENDED IT TO FRIENDS.
CHRIS L. | Overall ExperienceThe storage unit looked well kept. I only cancelled because I needed a bigger unit
Diego J. | First ImpressionsI actually moved out on 7-24-2020 before the next monthly billing cycle and left the door open. I used your rental truck to remove my property. See contract in your system. I only used the truck for a few hours. Thank you for your clean an efficient facility and helpful staff.
ellen n. | Overall ExperienceAll staff was friendly and helpful. Hallway was always accessible and clean with access to carts.
Mackenzie H. | Overall ExperienceBen was so helpful thank you so much ..
Julio L. | Overall ExperienceThank u
Juan G. | Overall ExperienceThe storage is convenient and the price was low. Great customer service unlike the horrible service I had for the truck renting.
Arturo A. | First ImpressionsJuan, the manager at the time, was very helpful, always honest and available. I was very disappointed to hear that there was no prorate for the storage unit that was due the 14th of the month.
sheila m. | Overall ExperienceWorked out perfectly!
Jenetta B. | Overall ExperienceThank you all!!!
yakov p. | Overall ExperienceVery satisfied
sherry b. | First ImpressionsThank you so much for ur help every body u are the best
ana l. | First ImpressionsGreat customer service!
Cedric S. | Overall ExperienceThe employees were always friendly and helpful. ¡Gracias!
Kelly C. | Overall ExperienceNo complain I always get good results
Ana L. | First ImpressionsThey are a number 1 in costumes services 👍🤘
ana l. | Overall Experience