Comentarios de los clientes para U-Haul Moving & Storage of North Hills

HOOKED ME UP LAST MINUTE. GRATEFUL

U-Haul associate George made the process go smoothly would definitely recommend location to family and friends.

I needed to get a one way truck to save money on the move. I tried all week and one never became available. Also it seemed that uhaul now has a preference to rent truck by 4,6,8 hours instead of the 24hrs. Maybe you can discount a bit when one way trucks are not available. Traveling on a big empty truck is a waste of fuel and money

I would have loved ac in this moving van as it was a hot day.

Jorge was a tremendous help when I was returning the vehicle to the location. He was very friendly and made sure I was fully satisfied with the rental.

The Manager There, Good Looking thin Blonde Guy Was Very Helpful, Would Definately use Again. Thanks

Everything was seamless and easy. Thank you!

Thank you for your great service recovery. I had reserved a truck and when I got there they did not have my reservation in fact it somehow had been sent to a different location. My husband and I walked over so the different location was out of the question. However the customer service rep offered a van and the $50.00 trip guarantee refund so we where happy! But thank God I had my confirmation number/info.

Although I had trouble finding a car dolley close to my location they were quick and efficient

I had the worst experience at the Agoura Hills location. The worst customer service by Harrison. I had reserved my truck 2 weeks in advance and when I go to pick it up, Harrison rudely tells me it is unavailable and wants to send me to Simi Valley to pick up a small van which I refused. He did not apologize and was not customer friendly at all. When I contacted the manager twice he did not return my calls. Just plain rude and awful.

Excellent Help from George and Ben at this U-Haul location. Everything was very smooth, fast transaction and friendly help. Will rent again!

The owner and staff were great

If any... tell the touts who are scalping for work outside to go elsewhere... it makes the area look less welcomed...

Trucks were a little long in the tooth. When checking in and out no one could Actually discern if there was any damage. (There wasn't). Scratches were too numerous to document.

As a frequent U Haul customer, I was disappointed on the level of service I received at this location. I normally go to the one on Van Nuys, which I always get exceptional service. I had an appointment at 6:45 PM and felt extremely rush by the Latino gentleman there. He just seem like he was really irritated that I was there at almost closing time very unprofessional. When I return my rental I purposely returned it after hours Just so I didn't have to deal with him. Thank you U-Haul for having many other locations to go too.

Benjamin was very helpful. Great customer service! Jackie who handles equipment returns was also very helpful and friendly. Very good experience.

BY FAR THIS WAS THE MOST CONVENIENT AND EASY TO ACCESS STORAGE I HAVE EVER RENTED. I HAVE ALREADY RECOMMENDED IT TO FRIENDS.

I had to rent a truck here to drive out to Santa Barbara to pick up a tow trailer I reserved for pickup in Van Nuys. You didn't even give me a deal on the rental or the mileage. You are the worst!

Abundant parking, indoor waiting area, quick service.

We did a pre check-in but we had to check in. The truck was ready when needed. It was a new truck and we had to drive to the Central Coast. It was a smooth drive. 15' seemed too small but there was plenty of room. Very nice height even though we didn't need it. The Manager was great; very together, nice and helpful. Overall exceptional experience. A+

Excelent service.. clean equipments. I have no complaints

Good service,

Your phone system is terrible. The location didn't pick up the phone and the wait time after that was so long I hung up. The truck was old and bouncy but the location did their job

I had a fantastic experience overall with this location! Staff was helpful and friendly, van was like new! Thank you for your excellent service! I would definitely use UHaul and this location again anytime! Thank you!

Thé employee forgot to give me my license back. I was driving without a license for a couple hours

Since I finished much early then rental time expired, I was asked to use after hour service of dropping of the keys where I was charged a $20 for it that was never mentioned or told to me. I could of wait till morning and return to avoid that charge very disappointed. Specially since I'm returning car much early.

All good. Easy in and out

The vehicle smelled like some one had moved manure the vehicle stunk and gave us a headache.

Thank you Eddie from eShop Auto Center Location. Thank you to AFM Sergio for his assistance.

The storage unit looked well kept. I only cancelled because I needed a bigger unit

Went well, thank you.

Lower the rates.

George was very professional, nice, and fast when returned the trailer.

This location was not on my original reservation. I was told to come to this location by the other u-haul location because the truck listed on my reservation was not available. This caused delay on my side.

To expensive ,, charge for everything

I actually moved out on 7-24-2020 before the next monthly billing cycle and left the door open. I used your rental truck to remove my property. See contract in your system. I only used the truck for a few hours. Thank you for your clean an efficient facility and helpful staff.

George was very friendly and provided good customer service.

I had difficulty with returning my rental at 7am on Sunday morning. The Uhaul app on my phone would not let the location finder show which store I was returning the truck to. I was on hold for almost 1/2 hr with your 800 number but could not get any help. At 9am the manager helped me and reversed the service fees. I was very impressed with him. Thank you again.

They guys who work there are great.. very helpful.. I'd definitely recommend these guys for my friends or family.

The Crew at this location is great .

Easy Last minute booking AAA+++

BEST U-HAUL EVER. This is my second time renting from this location and they are great. Changed my opinion of U-haul 180 degrees. Hopefully the company rewards the staff of this location for doing an excellent job!

When I arrived to the store I had to wait but not too long. When the worker Brian started helping me he was very polite. There was another man there who was helping another costumer who was also very professional. Brian helped me make a reservation and made it easy for me.

The online return process needs a lot of work. The app was completely useless and the website was difficult.

All staff was friendly and helpful. Hallway was always accessible and clean with access to carts.

The oil light was on and the truck needed oil, but they just gave me the truck anyway without addressing this until I asked them to fix it even though they had just checked the truck as I watched. Also the wiper fluid was full, but the spray did not work. And, the air intake was loose which caused the truck to break down in the desert for over 3 hours outside El Paso in over 105 degrees heat. This is unacceptable, especially on an 80 mph highway with trucks passing by at a dangerous rate.

I think the workers should do a walk around of the vehicle and take pictures before giving the rental to the customers. I know U-Haul sends a link for pictures already taken but those pictures can be old and not taken the day of the rental

There were (2) two main issues, the first being that my original reservation --which was set for a different pickup location-- was somehow accidentally cancelled costing me time and effort having to drive another 9+ miles to the other location; this I did not appreciate. The second issue was with the treatment at the other location: it was terrible. The U-Haul representative Benjamin was rude, condescending and I never once felt like he was sincerely trying to help me out. I think the customer service I received was the WORST I have received anywhere in the past decade. There was also one further issue regarding the equipment: my carhauler was old and beat up. The driver's side strap ratchet was obviously damaged and in need of replacement, and, the braking mechanism was obviously in need of a serious service and/or replacement ... whenever I pressed the brakes the trailer shook my entire towing combination like mad and this was not my previous experience with other U-haul car haulers and this exact same setup. Please have better and more thorough maintenance checks performed and remove equipment that is no longer up to par. Many thanks in advance!

Best U-haul experience of my life. I will NEVER return to the Van Nuys Blvd location where the service is horrible and the people unpleasant. This location, just a few blocks away, is a MAJOR upgrade and renews my confidence in U-haul.

The truck I ordered was taken out of service for maintenance. The manager of the Simi Valley store & the manager of the North Hills store did a great job of solving my problem on a VERY busy weekend. They are Great -No complaints!!!

Everyone was very polite and attentive Good service

Employees not very friendly very not welcoming

Improve on customer service..

Excellent, professional service. Keep up the good work.

The rate was far more than I ever paid for Uhaul. No matter how I tried to book it, it was twice as much as should have been

Ben was so helpful thank you so much ..

Thank u

The storage is convenient and the price was low. Great customer service unlike the horrible service I had for the truck renting.

Juan, the manager at the time, was very helpful, always honest and available. I was very disappointed to hear that there was no prorate for the storage unit that was due the 14th of the month.

Worked out perfectly!

Thank you all!!!

Very satisfied

Thank you so much for ur help every body u are the best

Great customer service!

The employees were always friendly and helpful. Thank you!

No complain I always get good results

They are a number 1 in costumes services 👍🤘