Customer Reviews for U-Haul Moving & Storage of North Downtown Athens

924 comentarios

494 North Ave   Athens, GA 30601

(706) 521-0292

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(706) 521-0292

494 North Ave
Athens, GA 30601

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I had a really bad experience renting the truck in another city but Jonathan in Athens was very professional and resolved those issues. Moving into storage was very easy. The facility is very clean and we are very happy with it. U Haul provide moving carts which helped tremendously and it was really easy to find the unit with the map that was provided. I also really liked the security system. Much better than most places I have seen. I would highly recommend the facility to anyone needing to rent storage.

Andrew P.  |  First Impressions 
Clasificación:
5.0

I would have like to be told the box is made of wood and not metal. We did not use to small and cost too much for each.

Dawn M. 
Clasificación:
4.0

The check in process was long and only two agents checking in customers. They were nice and it was convenient having everything in one place.

Debra O.  |  First Impressions 
Clasificación:
5.0

Excellent location and the staff was very helpful resolving the issues with not getting the dolly and pads when I picked up the truck. Highly recommend this location to anyone.

Andrew P. 
Clasificación:
1.0

Staff tried to accommodate a disastrous experience. Uhaul server was down. It took 2.5 hours for me to be assigned a truck despite being preordered. Staff and location had no”manual” means to accommodate the situation. The experience was unacceptable!

Glenn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elya C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTO Z. 
Clasificación:
1.0

Poor staffing at the Athens U-haul facility during graduation week led to extensive wait times of over an hour wait while being #3 in line.

LAWRENCE K. 
Clasificación:
5.0

I received the best customer service for any Uhaul location I have used. I will forego the digital check in favor of going inside the store if I have need of their services again.

Greg W. 
Clasificación:
5.0

It was a very pleasant experience. Very seemless and smooth.

Catherine M. 
Clasificación:
4.0

Have rented from here twice, would do it again.

Patrick M. 
Clasificación:
1.0

Waited a very long time to check in for a box truck and storage unit. I had checked in online but still waited. By the time it was my turn in line they could only help me with my box truck. The other person for the storage unit was not around and that I would have to wait for the storage person. I just waited in line??? Why do I need to wait again? I left so I could pack up my daughters dork room. There was a time frame for move out that day. Which meant after packing up all her furniture I had to come back and wait in line again. This process which was suppose to be quick because of the "online check in" was painfully slow. The staff was nice but considering it was move out dates for UGA you would think you would schedule staff accordingly. The other people in line were also waiting a long time and having worse issues than I. I guess I should consider myself. lucky. I've used another Uhaul facility in Athens and did not have these issues.

SEAN P.  |  First Impressions 
Clasificación:
2.0

I had an 8:30 am reservation and arrived between 8:25 and 8:30. I waited 25 minutes before receiving service. There were only two associates working and both left the store (with customers) very soon after I entered. If the expectation is that associates leave the transaction counter to assist customers and that process requires multiple minutes then more associates should be on hand.

SCOTT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

A trash can in /by climate control area just to put small trash in like a paper cup or drink bottle because I did see where some just left their trash in garage area

CYNTHIA C. 
Clasificación:
5.0

My issues have nothing to do with either of the locations I ended up using. I was supposed to pick up a 10ft truck in Athens, Ga, but was called at 7:10am on a Saturday to let me know that I was diverted to Fast Picks in Jefferson, Ga because of lack of trucks in Athens. I arrived in Jefferson and there was no truck. I had to call the UHaul national number to get help in obtaining a truck as they were no help in Jefferson. I was upgraded to a 20ft truck, which was way too large for my needs, and ended up costing me more money. I was then contacted Sunday morning to ask if I picked up my 20ft truck. Bad experience all the way around :(

DAVID E. 
Clasificación:
5.0

Incredibly efficient return process. Couldnt have been easier.

Bert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN C. 
Clasificación:
4.0

The UHaul truck was awful 😫, cracked wind shield, the truck need an alignment very shaky vehicle. One thing I can compliment on the truck was clean and good customer service.

SHURLETTA S. 
Clasificación:
5.0

The guy that helped me was super helpful and nice. He put the ball and trailer on and made it a fast and friendly transaction including hookup. 10/10 would highly recommend this location!

JANE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN M. 
Clasificación:
5.0

Staff was very friendly and helpful!

joshua s.  |  First Impressions 
Clasificación:
4.0

Owner/operator is very friendly, and it's nice to see the business expanding and making use of an old shopping center. But equipment, while clean, is old and in my experience, not well-maintained. Check Engine light and low tire light came on when I started the truck. I didn't have any issues, so it was all good. Staff was very helpful and courteous when I returned the truck. I'd recommend, but with a caution to check the vehicle carefully.

Patricia C. 
Clasificación:
5.0

The staff were great! The facility was clean and everyone was super helpful

jioshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAJAH P. 
Clasificación:
5.0

Very friendly very quick

Jason N. 
Clasificación:
4.0

Check engine light was on . The air conditioning didn't work. The radio didn't work .I didnt have truck very long so was no big deal, but if I was going across country it would have been a very big problem in the middle of summer

ANNA D. 
Clasificación:
5.0

I used them every time I or my kids moved. They have the best prices and service in town.

Azlisa O. 
Clasificación:
1.0

El cliente no dejó un comentario.

ALAN O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles F. 
Clasificación:
2.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

The internet did not work when I was inside the dealership. So I had to use an agent. The checkin process took about 20 minutes. That was longer than i expected.

MICHAEL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony C. 
Clasificación:
5.0

I love the passion for correct charges was handled. Will refer them more.

Jeffery R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Forrest M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY W. 
Clasificación:
4.0

The van had a very bad smell and windows was really dirty

Justin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne S. 
Clasificación:
5.0

Super friendly and helpful staff. Great experience!

JASON B. 
Clasificación:
5.0

From what I saw...that's what's up, you having your equipments return. Like that.

TONIA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAYLAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda S. 
Clasificación:
5.0

Excellent store with a manager and employees who were courteous, kind, and helpful. Specifically, the general manager, and her employee GC made the experience an enjoyable one. Well done!

Sarah S. 
Clasificación:
5.0

In past experience the locations would have your truck or trailer out front ready to go for your reservation. I had to walk 100yds to get the truck I rented. I had pre ordered 2 queen mattress bags that were not given to me which I should have remembered. The girl who checked us in acted like she didn't want to be there. When I checked back in it took 25 min for someone to come out to the truck. Was told I would receive my receipt by email and that my total was $47 and some change. No receipt and charged 65 and some change. Definitely will choose a different location next time. I would choose a different company all together but unfortunately y'all are the only ones here that I know of.

Jeremy H. 
Clasificación:
2.0

I rented the van a week ago and spoke to Johnathan Walworth. THe estimated expense for the van with additional mileage was $885. When I returned the van today, I explained that I had tried to go to the website to report a problem, but it stated that the link was no longer valid. I had not yet left the parking lot. When I rented the van, I did pay for the damage liability waiver and that was around $70. I made the comment that that should take care of any issue that needed repair. Now I find out that there is $95 due as a deductible for the windshield that cracked. It was there when I rented it. Not only that, but I received a bill for almost $2000!!! I waited at least 45 minutes, but had to get back to my office. When I had time, I have tried calling twice and got a recording that there was a wait of over 20 minutes. No offer to put me in the que and call back. Not to mention the Pickup and Van Best Rate Guarantee. Don't think so. If this is the way you run your company, I will never do business again with UHaul.

GLORIA A. 
Clasificación:
3.0

There was only one person working when I checked in and when I returned my equipment. Made both wait times rather lengthy.

MICAH L. 
Clasificación:
5.0

Everything was great

GLORIA H. 
Clasificación:
4.0

Everything was good except your computer system kept messing up, they had to redo my order three times, I had to come back after that to get them to fix it again. The staff were always kind and helpful but y'all need to fix the problems and glitches with your system.

Joshua R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KENDRA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAM B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Norman W. 
Clasificación:
5.0

The best uhaul experience I've ever had. Gc in Athens was amazing and Connie from the Clermont location was the most helpful person I've dealt with on any phone call. She went above and beyond. Thank you guys so much

N Christopher A. 
Clasificación:
5.0

Absolutely great customer service. My only wish is that mileage charges weren't so high. .79 a mile is a lot for a cargo van.

KAY-CAROLE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cuyler L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS M. 
Clasificación:
3.0

This location just looks ratty but the associates who work there were excellent and extremely helpful. By ratty I meant the mini mall where its located. the store was just fine

JOHN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANNAELAINE R. 
Clasificación:
2.0

The staff were incredibly nice and as helpful as they could be, but there weren't nearly enough people to handle the customer's needs. I have a good feeling that is by design of the corporate, private equity design. At one point, U-Haul was the definition of a good company, and has even become synonymous with truck rental. But, as with most things, the desire for ever-increasing profitability has diluted any semblance of a pleasant experience and has destroyed what was once a good paying job for employees. The computer system was down, the wait for any assistance was laughable and a very dystopian quote about human worth being tied to work productivity was ominously plastered on the wall of a bleak breakroom. All in all, I will be doing everything in my power to use other companies.

VESS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS F. 
Clasificación:
5.0

The guy ran outside helping everyone get their trailers loaded and he loaded my hand truck. He was so fast and patient. I've rented twenty two times over the years and this was great

LORI G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noah G. 
Clasificación:
5.0

Extraordinario servicio al cliente

LAMAR J. 
Clasificación:
5.0

Gracias

DONNELL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JALESA S. 
Clasificación:
3.0

The dolly it's self was too narrow for the vehicle I specified on the paperwork. Front bumper was damaged due to loading vehicle onto such a narrow dolly. Very sketchy ride home to say the least.

JOHN Q. 
Clasificación:
5.0

Extraordinario servicio al cliente

DEAUNDRA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

KOCH B. 
Clasificación:
3.0

The ubox was parked too close to the garage and the second one didn't have a closer to put the lock on

Monica L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie C. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRETT B. 
Clasificación:
4.0

Very knowledgeable personnel and professional

KELVIN B. 
Clasificación:
5.0

Have weekly/monthly checks on the containers. One of them had two holes on the lower right from the outside-> in and some items inside were wet/humid. Nothing was damaged so it seems to have happened recently.

Pedro M. 
Clasificación:
4.0

Quick drop off. Efficient.

Patrick P. 
Clasificación:
5.0

No improvements needed. Beth the driver and customer service professional did an excellent job in every aspect and kept me informed via text on each step.

Sheri B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claude J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TABITHA Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Roscoe P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANTERA R. 
Clasificación:
1.0

El cliente no dejó un comentario.

James J. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRYAN H. 
Clasificación:
5.0

Amazing custom services and super easy getting my equipment

Peyton S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN P. 
Clasificación:
5.0

I found your customer service excellent. As always.

ANTONIO Z. 
Clasificación:
5.0

Person who checked me in was great!!!

RICHARD M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LLOYD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERRICK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfredo G. 
Clasificación:
2.0

Show a customer what is available prior to just assigning an item. Some of the trailers need repair and correct tires installed.

AARON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dyuti A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
3.0

when busy should have more than 1 person working...

rita P. 
Clasificación:
3.0

El cliente no dejó un comentario.

SOPHIA H. 
Clasificación:
5.0

Extraordinario servicio al cliente

KIMBERLY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICE A. 
Clasificación:
5.0

Everything looks great

Henry Sohre K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Howard S. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLIE D. 
Clasificación:
3.0

The first rental went smoothly. The second one did not. Only having one person working? I waited 30 minutes to pick up and 30 minutes at drop off. That poor girl was all by herself and there were three people behind me. You need at least two people working at this location.

Elizabeth W. 
Clasificación:
5.0

Fast and easy return

BRIAN E. 
Clasificación:
3.0

The estimated full cost of the. Uhaul rental should be more clear the prices say 29$ 39$ and 49$ for. The trucks witch is not how much they cost because you have to drive the truck there for it cost a lot more than 39$ a day

DERRICK B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Melissa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELPRIESTAF M.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff! However, during minor emergency UHaul Corporation shoots self in the foot with their automated phone system jacking around customers with their artificial intelligence brilliance. When someone has a trailer sperate while still at the facility, phone system automated routing is inexcusable, poor thinking on corporate! Otherwise, this staff were profusely apologetic.

Charle W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

debra r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Damien B.  |  First Impressions 
Clasificación:
2.0

I needed after hours exception.

victoria t.  |  First Impressions 
Clasificación:
5.0

Keep up the good work 👍

Mittis P.  |  First Impressions 
Clasificación:
5.0

Bianca and her team are excellent.

DANIELPRIESTAF M.  |  First Impressions 
Clasificación:
4.0

It's nice to go in a facility that has courtesy and helpful customer service

Yolanda I.  |  Overall Experience 
Clasificación:
2.0

Hard to rate because facility was fine, but U-Haul in general was not a good experience. Not enough characters to explain why.

Melissa H.  |  Overall Experience 
Clasificación:
1.0

Every time I went the staff seemed uneducated on what they had to do. My contract for the storage unit I had, had the improper unit number on it. I will never use this location again

MItchell H.  |  Overall Experience 
Clasificación:
5.0

very good unit clean and well maintained

WILLIAM P.  |  Overall Experience 
Clasificación:
5.0

Very helpful and courteous

Yolanda I.  |  First Impressions 
Clasificación:
5.0

Staff is super friendly and prices were unbeatable.

Heather J.  |  First Impressions 
Clasificación:
5.0

Mandy, the general manager, was incredibly helpful and very nice .... both on the phone before I sent my Ubox down to Athens from New York and after I arrived. It all went perfectly, thanks to her!

Jean P.  |  Overall Experience 
Clasificación:
5.0

Good experience

Brenda P.  |  Overall Experience 
Clasificación:
5.0

Very good crew working at that location.

MOSES P.  |  Overall Experience 
Clasificación:
2.0

Worst experience from rental to unloading. Left a review in detail. As far as facility, the staff was incompetent and didnt seem to care if they could please the customer. The female manager tried

Marla B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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