Customer Reviews for U-Haul Moving & Storage of North Downtown Athens

Rating:

1.0

They stole $175.00 dollars out of my checking acct by using and hijacking my debit card info!!!!!! They are in My opinion, CRIMINALS

Rating:

3.0

Do was nice and said he would take it from here. But didn't ask me my name or give me any papers or info

Rating:

5.0

The signs directing renters to where to park could be clearer and more visible.

Rating:

5.0

Great quick return, helpful and friendly agent, clean and well maintained, very handy and easy to get to location

Rating:

5.0

Outstanding Staff/ Chris a great professional staff member, excellent leadership.

Rating:

5.0

The staff at the Athens location was wonderful and helpful. The storage unit was a great location and drop off was seamless.

Rating:

5.0

Employees were knowledgeable and quick. They respected my time and were on top of things. Great Job!

Rating:

5.0

Great and friendly service!

Rating:

5.0

The automated after hours return was really great. Thanks!

Rating:

5.0

I was at the store in Athens a couple of times last week and both times everyone there was very friendly and helpful. Nice people.

Rating:

5.0

Chris was amazing! Courteous, competent, and efficient!!! Made the entire process pleasant and easy.

Rating:

5.0

Chris is the best love him !!!!

Rating:

5.0

Exelent customer service

Rating:

5.0

The manager Chris is amazing

Rating:

1.0

Very rude customer service

Rating:

5.0

First, I want to commend the person who checked me out and then back in a couple of days later. I was a first time truck renter and Mequehaun was very efficient, helpful, and friendly. I appreciated her patience and encouragement. I will need a truck again in six weeks, so I will definitely return to this store. My only criticism is that the tires on that didn't have very good tread, so backing it up into the area I was using it in wasn't possible. Fortunately, I wasn't worried about being on the road, since this was a local move. See y'all soon!

Rating:

1.0

First off they didn’t have the truck I wanted when I got there, so I was told by the lady that check me in that she would give me the 14 inch truck for the same price as the 10 inch truck but I was over charged and I told that if I didn’t put gas in it that it would come out of the money I paid but it didn’t, I was charged more🤦🏾‍♀️

Rating:

5.0

The person that helped me was great!

Rating:

5.0

The young man was very helpful

Rating:

4.0

The staff was great and accomodating. The manager not so much. Theres falling insulation on toof and was told maintenance could come take a look in a few weeks. There was no other alternatives mentioned.

Rating:

5.0

I had know problems

Rating:

1.0

Guy double charged me, wasted my time having to contact banks and other things. His own new employee told him not to do it, we were both telling the guy no not to hit the button.. SO THAT MESSED UP ONE OF MY ACCOUNTS DURING A MOVE. But, i had back up plans and got it done. Then he screwed up the dates. Great job. THEN, we try to turn the trailer in and spend half a day getting bounced around locations, because the woman that I called the night before about the damned dates being wrong took it upon herself to change my turn in location to a place that doesn't want trailers. Finally we find a place that will take it and they were rude as hell, wouldn't answer hot to get the app to work to avoid a "turn in fee". SO GUESS WHO GOT CHARGED more money for a bad time. But wait there is more.. Finally after all this we go to return the actual uhaul truck to the same place we took the trailer. Rude some more, wouldn't help with anything. App doesn't work and charged like 50 more bucks to RETURN YOUR STUPID TRUCK BECAUSE I COULDN'T get your shit app to work at all with any phones we tried. None of your phone people had the power to change anything, they all bounced me to new departments. Screw you guys.

Rating:

1.0

Sorry staff Bad Business Period.

Rating:

5.0

I enjoy partnering with Chris Parker and North Avenue UHaul. The county/city government rents from them several times a year and Chris makes it seamless. Thank you Chris!

Rating:

5.0

All of the staff were awesome. Great place. The owner should be proud!

Rating:

5.0

Chris you are so pleasant and well composed within your position from first meet. Keep it up thank you. The young lady that helped me Sunday was awesome as well but unfortunately I forgot her name sorry.

Rating:

5.0

They was great they charged me 76$ n didn’t up charge like other u hauls

Rating:

5.0

Best U-Haul in town. Chris is great!

Rating:

5.0

Great service

Rating:

4.0

I was saddened to hear that U-Haul may stop carrying pickup trucks. That is something that I need regularly. I=If you get rid of them, it will leave me without help.

Rating:

5.0

Non the place is awesome and always has all vehicles available

Rating:

5.0

Honestly, The pickup and drop off were simple. The staff polite. There were smiles all around and plenty of rentals on the lot. This was a near to perfect an experience as one could expect. They deserve to be rewarded.

Rating:

5.0

This was the best U-Haul experience I’ve ever had! The employees working were very nice and extremely efficient. I’ve never had such a smooth and pleasant experience. Give them all a raise!

Rating:

5.0

Thank you to all your staff for there excellent service and making our move easy

Rating:

5.0

Nothing to improve. U haul made our move hassle free. Thank you to all your staff who assisted with our move.

Rating:

5.0

Great customer service

Rating:

1.0

I was charged $76 x 8 boxes that due to your store being closed I was charged a full month. This is BS.

Rating:

5.0

Customer service from Mr Parker was top notch. My only issue is that I got charged for 3 days when I turned the trailer in the day after checkout, after hours due to heavy rain and it being the weekend. I had the trailer for a day and a half at most, but ended up being charged for 3.

Rating:

3.0

1 First off the moving help process is poor. The company cancelled at the last minute and my money has been sitting in space for the last 3 days. 2 The truck roof had a leak. 3 The trailer light did not come on. 4 While after hour drop off is beneficial, the barcode did not scan into the program for me to safely checkout.

Rating:

4.0

I filled the truck with too much gas and uhauls policy would not give me a discount, very disappointing, seeing how if don't put enough gas I am fined severely. I feel used and mocked.

Rating:

5.0

The folks here are always helpful an professional.

Rating:

5.0

Noth

Rating:

5.0

Muy buen servicio y son muy atentos y serviciales Gracias

Rating:

5.0

It was so easy to turn in the Uhaul here. Just gave the keys to the attendant and answered a few questions! A+ experience!

Rating:

5.0

I always use this location and company. They give great service and they care

Rating:

5.0

I had too many furniture pads. But I managed to use most of them. I was very impressed with the employees who working with me on the phone and in person. Professional and very helpful.

Rating:

1.0

This location seems to be committing fraud by continuing to charge me for a storage unit after I cancelled it - horrible experience

Rating:

5.0

Staff professional, courteous and timely.

Rating:

5.0

Friendly and efficient! Got us out quickly and on our way. Drop off was extremely easy.

Rating:

5.0

Great Staff- Chris and his staff are so pleasant to work with.

Rating:

5.0

Mr. Chris was super helpful and very knowledgeable.

Rating:

5.0

When I am in need of a rental truck these folks are my first choice. Chris and his staff are great to work with and it’s obvious that his cheerful attitude impacts and influences the staff as they are just as pleasant to work with.

Rating:

1.0

Devon Self Storage charged me $300 over what I was supposed to be charged because she mis read odometer. It was a huge fiasco and a lot of trouble to fix it.

Rating:

5.0

As always, above and beyond.

Rating:

5.0

The truck's rear view mirror on the passenger side was broken. Big safety problem. The customer service however was great.

Rating:

1.0

My daughter had to buy another lock. Why should I pay for a lock you provide, if the first one didn’t work properly , wouldn’t U-Haul just give me another one.

Rating:

5.0

Contact Chris, he's a delight.

Rating:

5.0

Front desk lady was amazing on the north ave location great customer service

Rating:

5.0

Great staff clean and pleasant storage!!!!

Rating:

5.0

It would have been very helpful to be told that there were carts to help get the items into the storage unit. Also more instructions concerning going in and out would have been very helpful because I didn't know I had to keep swiping the card each time I went in and out to my vehicle it locked. Also the alarm goes off when I open it. Don't quite understand that.

Rating:

5.0

Chris and staff was very helpfull!!!!

Rating:

5.0

I liked the cleanliness of the facility and ease of access.

Rating:

5.0

The line in the office would be long and there wold only be one person working the counter. However he did a good job in helping as many people he could at once.

Rating:

5.0

Extremely nice facility and staff.

Rating:

2.0

I rate this below average because of your policy of not returning unused days left on an account. I believe if you pay for a months rent and check out early, you should be entitled to a refund. Times are hard, we as Americans should support each other and be fair about business transactions. I've only been aware of this policy upon returning to close my recent account. JL Williams

Rating:

4.0

Would be helpful to have more flatbed carts. There was only one and was told that’s all there was. Fortunately, it was available when we were moving our items in. However, if it wasn’t, we would have had a very difficult time transporting our larger items, i.e. sofa, dressers.

Rating:

5.0

Chris and his team were excellent and always so helpful when I came in! I can’t thank you all enough.

Rating:

5.0

Love This Place

Rating:

5.0

Wish I could the staff extra credit. Just awesome

Rating:

5.0

It was a good experience. Thank you for your service.

Rating:

4.0

My overall experience with Uhaul was great. Staff is helpful but management needs to work on customer service. Was told "I'll think about it" when asked if I would be charged a late fee for being 5mins late returning a truck. Honestly I prefer professionalism over bad humor any day!

Rating:

2.0

Didn’t get the larger space like I requested. Waited 40 minutes to speak to the manager in regards to it. She told me I was lucky I wasn’t getting charged for 2 smaller units instead….

Rating:

2.0

The inside of the facility was fine, it’s the area outside that is so sketchy. Being right next to the woods with homeless people living there… and there would be sketchy people lingering outside the facility. Basically every time I left the facility I felt lucky nothing bad happened. The whole area should probably be gated off, like other storage facilities. If I had visited before reserving online, I wouldn’t have gotten the unit.

Rating:

4.0

Only issue I had was the entrance box was not working for a few days which made it not possible to move my things out when I got off work because the office was closed

Rating:

5.0

Chris Parker and Anita Barrett were particularly helpful and friendly.

Rating:

5.0

Just glad U-Haul was able to help me very appreciate thanks

Rating:

3.0

Please have the equipment ordered in stock at the time of pick up. Having to drive to another location on moving day for the appliance dolly that I ordered and then return it to that location was unacceptable customer service and extremely inconvenient.

Rating:

5.0

Friendly Staff

Rating:

3.0

Towards the end of my rental time everything was great, I believe they fixed their phone system because several months ago I would call and never get anyone to answer the phone, but the past month or so people have been answering so that is nice. Checkout process was easy. Facility is in a high crime area but that is outside the purview of UHAUL and not their fault.

Rating:

5.0

I just want to take time to give thanks for your good service and for time; throughly telling everything about the company of U- Haul with providing me a storge in this needful time! Randric Stokes.

Rating:

5.0

Jacob was right on it once I arrived with my return of equipment and Chris was very welcoming while dealing with my unit rental. The customer service was exceptionally amazing which is why I keep coming back to U-Haul! Thank you both so very much.

Rating:

5.0

But I moved out on September 27th

Rating:

1.0

The worst experience I've ever had with trying to get moving help. Reserved for storage that wasn't even available at my storage location and took 2hrs trying to get the truck rented from the area. Had to do most of the work on my own and no care or help much at all from uhaul

Rating:

5.0

I’ve used them before, and will keep using them (:

Rating:

3.0

Every time we have to deal with this location, it's a very slow process. We tried to do remote pick-up for our van, but it didn't work, so we had to talk to somebody. They gave us a van that was parked about 4 inches from the vans on either side of it and had to switch out which van we were renting. This meant that we ended up having to call corporate later when we were being charged for driving 95 miles when we had only driven 15. Side note, because I know this isn't an issue with this location: Literally every time we've had to deal with UHaul in the past few years, there have been extra charges we've had to call back and change. Every single time. It makes me feel like I can't trust the company and that there is a lack of consideration for the consequences of whatever actions are making this happen.

Rating:

4.0

All around Good People

Rating:

5.0

Thank you very for helping me in every way possible.

Rating:

3.0

The place was really nice and the people were nice most days. You could tell they were overwhelmed and short staffed. It's why I always gave them a little grace. The reason that this place is only getting two three stars is because they didn't do a great job at explaining how to get in when the bays were closed. It was very sweet cleaning lady who showed me how to actually get in and make the door work not just sign in. The other complaint I had was that I had set it up on auto pay multiple times and every time I turned around it was not pulling the money out even when the money was in there. The first time I let it go but after the third time I had enough and decided to leave. Lastly, I didn't appreciate being upselled on insurance when my renters insurance would have covered my stuff I even asked my insurance company if they would cover it, and they said yes but I was forced to get the extra insurance by the manager who said I couldn't store my stuff there if I didn't. All in all it wasn't too bad of an experience but some of those things need to change.

Rating:

5.0

Bianca was great. Very helpful and courteous.

Rating:

5.0

All was good,no problem at all

Rating:

2.0

The staff was friencly, but not very helpful - Ms Howard was incompetent. The facility was clean and appeared to be well maintained, except they were not able to creat a key card for us. We had to stand around in the parking lot with the homeless people waiting for someone inside to hopefully open the door for us. This was not a good situation. We finally got a key the next day.

Rating:

1.0

The manager was very rude not customer friendly at all

Rating:

5.0

But I had paid cash for one month and they said I didn't pay because I usually paid with a card it other than that it was above average to me

Rating:

4.0

Went well until I went to my storage Sunday evening and I was not able to get access to go inside for unknown reasons. Return on July 4th and talk with customer service on site and found out that my storage may have been given to someone else and I really needed the 10x10, the 800 number was of no help in resolving the matter.

Rating:

1.0

I reserved a 10 x 10 x 10 unit online. When I arrived, after driving half way across the country, there was only a 5 x 10 unit available. I was told I could rent two 5 x 10 units but would have to pay the increased price. This is completely unacceptable.

Rating:

5.0

I feel like the rating system is potentially unfair to operators if this reflects on them to the corporation. I'd want to say average and also give it five stars because there were no issues other than apparently UHAUL did not communicate between locations that our first month was supposed to be free. The owner/operator fixed that for us, so no complaints!

Rating:

1.0

Terrible customer service, storage unit wasn't ready when I first arrived, had to ask which truck I would be renting, I was charged twice for insurance, I would never return here for anything.

Rating:

1.0

Your people are fine. They do the best with the horrible technology you saddled them with, and you're breaking their backs. Get your s*** together. Won't use you again. Took 1.5 hours to rent a storage space and a truck. Online vehicle check out took 30 min and was infuriating. Vehicle drop off was with a Uhaul employee and was geat - kudos Antonio! But my god your systems are horrible. You should be ashamed of how you disrespect your employees with your antiquated systems.

Rating:

4.0

Miss Anita is a ROCKSTAR! Once my unit was assigned, she was extremely helpful and definite went the extra mile. Check in was a bit time consuming. More staff were needed for the check-in process.

Rating:

3.0

Didn't get good information of size over the phone. Storage bin is to small and Didn't hold all of my stuff.

Rating:

5.0

Great place for Storage . The place is clean , quiet and Safe ..

Rating:

5.0

They we're very patient with me.i gave them the wrong debit card & wanted for me to correct the issue.

Rating:

3.0

When we originally got the storage unit you could request 24 hour access which we did and the. They stopped 24 hour access without reducing the price

Rating:

5.0

Every interaction was a nice friendly one.

Rating:

4.0

Great customer service 😊

Rating:

3.0

The only issue was the key card not working once I got to the storage building. The maintenance guy who worked there helped me into the building bit I still had to go back to the uhaul store to register in and I couldn't register out due to the building being closed. But besides that the overall experience was great nice storage areas they are clean and well maintained the maintenance are great with assistance.

Rating:

5.0

Jeanette Ridriguez is a great employee! She went out of her way to provide excellent customer service. She should be recognized for her great attitude and efficiency. She made my experience wonderful.

Rating:

5.0

Over the top customer service !!!

Rating:

4.0

Bianca goes above and beyond to ensure the safety of customer units.

Rating:

2.0

Roaches

Rating:

5.0

Keep up the good work

Rating:

4.0

The only problem was that the staffing was not enough it was the manager by herself. I had to wait an hour to get checked in:for the truck, the supplies and the storage units that was while a man came in and threatened with blowing up the place with a malfunctioning propane tank. And USPS trying to drop off 10-15 trucks that weren’t supposed to be there. So I understand that it was unexpected but if you had just one other staff person none of this would have slowed down the process of checking people in and out.

Rating:

5.0

Bianca Rodriguez (I hope I remembered her name correctly) was incredible. One of the nicest most competent people I’ve encountered. She was so kind and helpful during A very stressful time and she deserves whatever compensation Uhaul offers exceptional employees.

Rating:

5.0

Bianca the manager was the best!!!

Rating:

4.0

Staff was very friendly, helpful, and responsive. We needed multiple units and had a little mixup with an assigned unit having abandoned furniture already in it, but staff worked quickly to resolve the situation. The alarms for climate controlled units go off regularly so it doesn’t seem like they are especially useful for detecting real security threats.

Rating:

2.0

The facility itself was fine, the management and staff were rude, incompetent and generally seemed not to care at all about doing their jobs. This was especially true for the general manager who was rude to customers and very unprofessional with her staff. I will not be renting from uhaul again.

Rating:

4.0

Didn’t have enough dolly to transport my furniture.

Rating:

4.0

Don't really like how renters leave their storage stuff all in hallway of storage space

Rating:

3.0

Not always a safe environment. Many times we had to deal with users of either alcohol or drugs as they seem to think hanging out in the building is the latest place to hang. Due to this, the bathrooms were in horrible shape and usually out of paper and items were always broken (exit signs).

Rating:

5.0

Excellent amazing service and the manager works with you to resolve issues!

Rating:

5.0

We had a very good storage experience. Responsive and friendly staff. The lighting was good. Equipment dollies and covered loading/unloading very helpful! Clean. Appreciate the share/recycle area for unwanted things. Good location! Thanks!!

Rating:

1.0

You guys should relearn how to accommodate for customers when your equipment fails. Also you should figure out how to connect your contractors that fix the trucks, should have to report a breakdown with repairs. This company is horrible at communicating!! Never Again!!!!! Off brand moving/storages from now on!!!

Rating:

4.0

Did not honor the month month free given on the website when I booked the truck and storage together.

Rating:

5.0

The complete staff was nice and helpful. I would recommend to this facility to anyone. Thanks Uhaul!!

Rating:

4.0

I did online checkin and still had to wait for long periods of time. Cancelled my storage unit and they kept billing me.

Rating:

5.0

Very clean facility and though you constantly have to use card to get in and out of door, it is very secure and safe. The surrounding area often has loitering, but the facility itself is so easy to back or pull up to and carts are often readily available. The staff of Uhaul are so very pleasant, professional and helpful! I highly recommend. We were able to use Uhaul vans on a few occasions and storage.

Rating:

5.0

UHaul was awesome! Will use again the next time we need storage.

Rating:

5.0

Really well-run storage unit. Great staff

Rating:

3.0

Got disarmed for no reason

Rating:

5.0

Super friendly people and convenient location. Loved the loading area and use of moving equipment to assist us moving in and out.

Rating:

3.0

I reserved a 10x10 storage unit and when I arrived I was told there was none available even though my reservation was confirmed. I was then told my only option was a 10x15 storage unit but that there would be no reduction in price even though my confirmed reservation had been disregarded.

Rating:

4.0

Tried to contact office multiple times, both via email and via telephone, but no response. Aside from the lack of office responsiveness, facility and staff were excellent.

Rating:

5.0

All the staff here were so incredibly helpful and friendly. The manager Bianca is so kind and helpful. She explained everything to me clearly and even helped me find my unit on the map. Everything went very smoothly and better than expected even in the midst of a crazy moving season. I highly recommend this UHaul location.

Rating:

4.0

Lines were long, but personnel were good

Rating:

5.0

Great short term storage for my student @UGA. Thank you!!!

Rating:

4.0

No comment

Rating:

5.0

Very nice, clean, secure. Staff was friendly and extremely helpful! Thank you so much!!

Rating:

1.0

The manager at this location should never work in customer service. She has a very nasty attitude for her to have been with this company for 5 years as she claims. She is the most unprofessional person I’ve ever dealt with in life. If I didn’t just come in from a 14 hour ride I would have never stored my items there. I definitely will be moving my things soon. Grant also is another one that needs retraining. If these two are someone you guess think should work for your company your wrong cause they give u haul very bad look. I will be getting a hold of the ceo of this company because he should be aware of whose working for his company.

Rating:

5.0

Staff was extremely kind, professional and helpful

Rating:

2.0

Did not have the storage unit I needed so had to cancel and go elsewhere.

Rating:

5.0

She was amazing upon arrival with a fantastic cheerful personality. She quickly assessed my situation and assisted me to make sure I had received the right unit. a 10 out of 10 for her great customer service. Highly recommended. When ever in the future I am in need of a unit I will definitely be working with that facility.

Rating:

4.0

The fire alarm was going off for 1.5 hours in the indoor storage area while we were unloading our truck. We wish it could have been shut off sooner as that was very annoying. Otherwise, all went well at this facility.

Rating:

5.0

We had a great experience at Uhaul! We are also using them for storage. It’s great to use them to return uhaul to after you store your items. Very professional and helpful staff! We have been very pleased.

Rating:

5.0

Bianca Rodriguez was my hero. Efficient and funny and made our super stressful day manageable. Haven’t seen the unit yet but it sounds like it will be clean and just what we need.

Rating:

5.0

Rented a truck and storage space during my visit. Staff was prompt and responsive and the process of check-in was a breeze, so we could get right to the business of moving. The storage area appeared new and/or was very well maintained. There were covered loading docks so we could drive our 10' truck right inside to unload. Carts were available to help haul things from the truck to the storage room and they were all clean and in good working condition. Once inside the storage area, it was well lit and temperature controlled. Everything was clean inside - walls, floors, hallways, storage rooms - so I judged that my things would be in good shape while there. As for the truck we rented, it too was clean and in good repair (it even had its own padlock built in which is a brilliant addition but sadly probably just a fluke). All in all, we were quite satisfied with our experience and would recommend this location to others.

Rating:

5.0

Need to have more staff available for customers so wait time for service doesn't take so long. Staff was very friendly and helpful just a very long wait time.

Rating:

2.0

The staff were overwhelmed and the manager had abandoned them. They did the best in difficult circumstances but a good manager does not leave staff unsupported.

Rating:

5.0

Bianca is really friendly (which is hard to find these days). I have only spoken to her on the phone but her voice smiles! My reservation/check in experience was awesome and Uhaul's prices are great. I called multiple places and you all are by far the most reasonable. Thanks for making my transition to Athens a smooth experience.

Rating:

4.0

Needs faster customer service

Rating:

5.0

Very kind knowledgeable. Very pleasant and the storage was exceptionally. Clean.

Rating:

4.0

The GM was wonderful, and hooked me up with a unit right near the door. Made it so much easier to get things unloaded after a long tiring trip. I would recommend this place any day of the week.

Rating:

5.0

Very impressed with the facility and its staff.

Rating:

5.0

Mrs Rodriguez was beyond friendly & helpful & it was appreciated during a stressful time/move! Highly recommend her to receive your highest praise 😁

Rating:

2.0

I wasn’t shown the unit the representative had gave me. Wasn’t big enough for a 2 bedroom. I asked him what time does the storage unit close he said 7, I asked about the time on the piece of paper that’s says 10. He say he don’t know about that but added 24hrs for $10. But I didn’t need it after 10. I came in when it was closing time about 6:55. My access card don’t work. I will call back in to talk to store management about this. This not my first time having an issue with this u haul company

Rating:

3.0

I had a 10:00 truck rental and arrived at Uhaul at 9:45. I also had a storage unit. When checking out, you provide an emergency contact to uhaul and they insist on calling the contact and won’t let you complete checkout until they verify the emergency contact. I have never heard of this type of policy. It was taking so long that people were telling the clerks to hurry up and people just started leaving. It took me 1 hour and 20 minutes to get my rental. I arrived at 9:45 and left with the truck at 11:10. It was just to long of a process . I struggled to give uhaul an average rating.

Rating:

5.0

Never used a facility as nice.

Rating:

5.0

I had a really bad experience renting the truck in another city but Jonathan in Athens was very professional and resolved those issues. Moving into storage was very easy. The facility is very clean and we are very happy with it. U Haul provide moving carts which helped tremendously and it was really easy to find the unit with the map that was provided. I also really liked the security system. Much better than most places I have seen. I would highly recommend the facility to anyone needing to rent storage.

Rating:

4.0

The check in process was long and only two agents checking in customers. They were nice and it was convenient having everything in one place.

Rating:

1.0

Waited a very long time to check in for a box truck and storage unit. I had checked in online but still waited. By the time it was my turn in line they could only help me with my box truck. The other person for the storage unit was not around and that I would have to wait for the storage person. I just waited in line??? Why do I need to wait again? I left so I could pack up my daughters dork room. There was a time frame for move out that day. Which meant after packing up all her furniture I had to come back and wait in line again. This process which was suppose to be quick because of the “online check in” was painfully slow. The staff was nice but considering it was move out dates for UGA you would think you would schedule staff accordingly. The other people in line were also waiting a long time and having worse issues than I. I guess I should consider myself. lucky. I’ve used another Uhaul facility in Athens and did not have these issues.

Rating:

5.0

Staff was very friendly and helpful!

Rating:

4.0

Everything was good except your computer system kept messing up, they had to redo my order three times, I had to come back after that to get them to fix it again. The staff were always kind and helpful but y’all need to fix the problems and glitches with your system.

Rating:

5.0

Very helpful staff! However, during minor emergency UHaul Corporation shoots self in the foot with their automated phone system jacking around customers with their artificial intelligence brilliance. When someone has a trailer sperate while still at the facility, phone system automated routing is inexcusable, poor thinking on corporate! Otherwise, this staff were profusely apologetic.

Rating:

2.0

I needed after hours exception.

Rating:

5.0

Keep up the good work 👍

Rating:

5.0

Bianca and her team are excellent.

Rating:

4.0

It's nice to go in a facility that has courtesy and helpful customer service

Rating:

2.0

Hard to rate because facility was fine, but U-Haul in general was not a good experience. Not enough characters to explain why.

Rating:

1.0

Every time I went the staff seemed uneducated on what they had to do. My contract for the storage unit I had, had the improper unit number on it. I will never use this location again

Rating:

5.0

very good unit clean and well maintained

Rating:

5.0

Very helpful and courteous

Rating:

5.0

Staff is super friendly and prices were unbeatable.

Rating:

5.0

Mandy, the general manager, was incredibly helpful and very nice .... both on the phone before I sent my Ubox down to Athens from New York and after I arrived. It all went perfectly, thanks to her!

Rating:

5.0

Good experience

Rating:

5.0

Very good crew working at that location.