Check-in/Check- out smooth transition, thank you'llJOSE H.
Customer Reviews for U-Haul Moving & Storage of North Columbus at The Landings
Columbus, GA 31904
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Easy process...the van was clean and great condition.HAROLD W.
Customer did not leave a comment.MARIO C.
Customer did not leave a comment.ANGEL C.
Mr Durst did an excellent job checking us in, but he could have used some help-the line was pretty long! Our return was equally as efficient and quick although I did not get her name so I could give her credit for a job very well done. Very good experience overall!!JEFFREY C.
Customer did not leave a comment.CHRISTINE M.
Very busy on Saturday morning. But that's to be expected. The personnel did the best they could to give everyone their full attention and service. It has everything for moving!!CHARLES V.
Excellent customer service.Shirley S. | First Impressions
Customer did not leave a comment.Diana G.
Need more people checking folks in and taking them to the equipment. There were only 2 people behind the counter and it was a 30 minute wait to check in. I would have checked in online but I have never rented a trailer before and had questions.SETH C.
Customer did not leave a comment.Alyssa C.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.Donte P.
Great staff. I would recommend them to anyone. The facility is huge. They provide any service someone moving/storing would need.DEBORAH G.
Best customer service experienceâ€¦ complete opposite of where we picked up trailerâ€¦ friendly, professional, helpfulâ€¦ wonderful customer experience ! Highly recommend!!David V.
It was all good.ELLEN W.
Great service by the entire teamWilbanks J. | Overall Experience
Customer did not leave a comment.Laura L.
Start with following through with your guarantee and have the requested rental at the requested location. Going to a different city to pick up that was garbage.SHAE A.
Customer did not leave a comment.Sean M. | Overall Experience
Customer did not leave a comment.William F.
Customer did not leave a comment.Dawn J.
The entire staff were amazing. I especially appreciate Mr Jeffrey.BEVERLY L. | Overall Experience
Great teamShatoya W.
The back of the truck where we put all our things smelled so bad of dogs. I mentioned that when I checked the van in the morning while inspecting the truck, but I did not have time to wait for that to be resolved. I needed the truck then, terrible smell or not. My couches had the smell after, I hope it goes away. Trucks should never smell that bad.Rachel H.
The equipment was kind of beat up and old.David N.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.DAVID J.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.Christie M.
Customer did not leave a comment.Timothy H.
Truck was not available at the location that we originally confirmed the day before we picked up the truck. No update that it wouldn't be available so when we showed up the next day at 9:30 when the gentleman said it would be ready, they had no truck and sent us to the airport thruway location. An auto transport was also not available at the original location OR the thruway location so we had to pick up somewhere else. The two dollys I rented were also not available at any of the THREE locations we went on this absolutely ridiculous day. Absolutely the WORST experience we have ever had moving and the Army requires us to move frequently.TREVER G.
The auto transport needs some attention with the ratchets in the front that tie down the tires. Either lubrication or replacement.JOHN E.
Customer did not leave a comment.CONSWELLA W.
Customer did not leave a comment.WILLIE W.
Customer did not leave a comment.Saul r. | First Impressions
Customer did not leave a comment.Brian S.
I paid for a hand truck and didn't get one.TRAMELLA B.
Customer did not leave a comment.nicole t. | First Impressions
None of my concerns came true; it was a great trip. All those I came in contact with made this possible.OTIS B.
Excellent experience all the way aroundMATHEW A.
Add Motorhomes to databaseLuther H.
Fix the drive-in door on the left side of the building.JAMES M.
Customer did not leave a comment.KENNETH W.
The employees did not understand the equipment they were renting out. Proper safety inspections were not conducted. I felt very unsafe operating the equipment. This was a terrible experience and I do not plan on ever using Uhual againMATTHEW S.
Customer did not leave a comment.NICOLE T.
Customer did not leave a comment.MAURICE S.
Customer did not leave a comment.kimberlyn M.
Very friendly and helpful.JENNIFER K.
Good service and helpfulWILLIAM L.
Great service all the way around.Javis P. | Overall Experience
Customer did not leave a comment.James B. | Overall Experience
Customer did not leave a comment.Victor C. | Overall Experience
Excellent customer service and very friendly! Knowledgeable on their services and products. Kids get free cardboard Uhaul piggy banks, cool.Brian C.
Customer did not leave a comment.REBECCA C.
Need to pick up all in one place tho...to much run around..but ok tho.Shaunikia C.
Need more help. Every time I visit location no one at desk. Also made reservations 2weeks prior to reservation date, for equipment to go with truck rental did not have furniture dolly or hand trucks. Very frustrating, and not good when you are moving not to get equipment at last minute.Terry C.
Customer did not leave a comment.Ed W.
Continue to be knowledgeable and professionalKELLY B.
Customer did not leave a comment.DANNY I.
Customer did not leave a comment.donald w. | Overall Experience
The staff was very friendly.VICTOR B. | First Impressions
Customer did not leave a comment.SIDNEY P.
First rate. I feel very secure in leaving my belongings in their care.Charles V. | First Impressions
Highly recommend!!! Great Team!Clarence H.
First rate. I feel very secure in leaving my belongings in their care.Charles V.
Customer did not leave a comment.Vicki E. | First Impressions
Customer did not leave a comment.ARTHURTHURSTON B.
Don't rent them a truck with maintenance issues. Roadside assistance should respond within 5-30 minutes, not well over an hour later. Have agents with the authority to reduce the customer's amount paid due to inconvenience and hardship.DAVID V.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.MATTHEW H.
Customer did not leave a comment.ANTAVIUS P.
Always have a great experienceJOHN F.
He took time to help me with my return location since I had to changed it due to military reassignment.Leonardo B.
Customer did not leave a comment.RODERICK C.
Customer did not leave a comment.RODERICK C.
I was informed that I would have the truck and tow dolly but I had to go to another place to pick that up. The first location did not have my items either it wasted my entire morning making it a very very long day.Rebecca M.
Great job Team. Hang in thereClarence H. | First Impressions
Need more customer reps in store. Had to wait longer than needed to rent truck and turn in.ALAN M.
Customer did not leave a comment.RICHARD C.
Every one was very professional.BEVERLY L. | First Impressions
Customer Service was great! You don't need to change a thing!MICHAEL H.
I am extremely happy with my decision of coming to Uhaul! I’m able to pull into a bay super close to my unit AND flatbed carts?!? Yes!!!PATRICIA D. | First Impressions
Customer did not leave a comment.lashon t. | First Impressions
Customer did not leave a comment.SHALA F. | First Impressions
Fix the customer Service 800 number no one should have to wait 45 minutes book a rental or cancel or extend . Nevertheless drive back to the U-Haul store . That sucksMAE H.
Customer did not leave a comment.SUSAN P. | First Impressions
Customer did not leave a comment.LASHUNDA C.
Customer did not leave a comment.DAVID F.
Make sure customers understand your expedited return procedures.GEORGE I.
Customer did not leave a comment.EDWARD H.
Gave me a U-Haul with bad battery and took em two days to fix it! And still charger me for those two days truck wasn't workingANTIGONIE W.
Customer did not leave a comment.Beatriz G. | First Impressions
Never enough employees on duty. Long waits and often the new employee has no idea about how things work.Jeffrey C.
Customer did not leave a comment.Rutvij S.
everything went great with no problems until after I had closed my account and then received a notification that my payment was overdue even though I had cleared the storage room prior to my payment due date.Tommy B. | Overall Experience
No problem!BILLY B.
The Manager was really helpfulNATHANIEL H.
Customer did not leave a comment.RONALD D.
Customer did not leave a comment.MAXINE H.
Customer did not leave a comment.JUDY S.
Customer did not leave a comment.Stella L.
The young lady responsible for hooking up my trailer to the hitch that I had subsequently installed at this location did not hook up the trailer properly. The second right-hand turn that I made from the facility and onto a public roadway, the trailer disconnected from the hitch and was being held by the chain only. I contacted roadside assistance and was advised that this service was not covered. They could send someone but I would have to pay all expenses out of pocket. I contacted the location that I had just left and was placed on hold for 33 minutes. The manager attempted to give me instructions on how to repair the issue but I did not feel comfortable doing so considering I was going to ultimately be travelling to Texas. We ended up getting everything squared away. I do feel that additional training for installing a hitch is necessary.ERICA H.
Customer did not leave a comment.Wilbanks J. | First Impressions
Customer did not leave a comment.Darren S.
Customer did not leave a comment.SABRINA J.
The lady that rented to me was the best of the best. She had the best attitude I have ever seen in my life.Robert F.
Very friendly and helpful staffMICHAEL K.
Customer did not leave a comment.WILBANKS J.
Every thing was fineRichard C.
Customer did not leave a comment.MARK L.
Customer did not leave a comment.Christian L.
Customer did not leave a comment.betty h. | Overall Experience
Aaron is the man!KEVIN R.
Hire more people. I waited in line at the return area for the truck and waited for 5 mins for someone to inspect the vehicle. Nobody came so I just went inside to do the return. Other than that, your employees were polite and straightforward. Thanks!CHRISTIAN L.
Customer did not leave a comment.KATHRYN M.
they did try to charge me for 1/8 of a fuel tank when it was 100% full. i called customer service and got my $14 backJessica S.
Customer did not leave a comment.Gamaliel T.
Customer did not leave a comment.WILLIE J.
The sales associate was very pleasant. She completed my rental in a fast and efficient manner. Returning the vehicle was also fast and efficient.Rudolfo B.
I've used this location twice in the last 3months . I rented a 6x12 and a 5x8 enclosed trailer moving my children. You can't beat the price or the customer service. Will definitely use again when I have a need !!JOHN L.
Jeffrey was awesome. Excellent customer service.Kenneth W.
There is a disconnect between online and at the business. Online, I made changes to my reservation about a week before and at the actual business they had no idea what had happened. In the end, it didn't affect my service, but it's something to check into.JOHN T.
Customer did not leave a comment.Katherine B. | Online Move In
The uhaul representative, AAron was extremely helpful and super efficient.ROBERT W. | First Impressions
I have my paperwork at home so not sure the name of the gentleman that assisted me, but he was extremely professional and explained the whole process with patience!!tanji m. | First Impressions
Customer did not leave a comment.Isaiah R. | First Impressions
Customer did not leave a comment.Victor C. | First Impressions
Customer did not leave a comment.Earnest W. | Overall Experience
Customer did not leave a comment.Teresa B. | First Impressions
My key wouldn’t work the young lady helped me thanks for everythinglorenzo B. | Overall Experience
Customer did not leave a comment.Wanda B. | First Impressions
Customer did not leave a comment.Lynette W. | First Impressions
Customer did not leave a comment.Kala B. | First Impressions
Needed more help, there was a line forming while we were being assisted. Made the guy attended to us a little nervous but he still handled us professionally and efficiently.Ashley M. | First Impressions
Excellent customer service. Everything we needed to successfully move was available to us during our move. Highly recommend this Uhaul company site to all.Jennifer B. | First Impressions
I wish I could remember the young man that helped me he was kind and helpful he explain everything I needed to knowVivian G. | First Impressions
Customer did not leave a comment.Curtis M. | First Impressions
The staff is professional and very polite I love this location!Takarra S. | First Impressions
Customer did not leave a comment.Michael B. | First Impressions
Jeffrey that assisted me was very informative and friendly. Great customer service!Niki H. | First Impressions
Customer did not leave a comment.MATTHEW M. | Online Move In
By far the easiest and best experience I have ever had with a move in. All completed on-line, so I just showed up and went right to my unit. The facility was clean, climate controlled and the use of the free carts was a major plus!Mark B. | Online Move In
Customer did not leave a comment.Melanie D. | Overall Experience
Awesome thanksWILLIAM A. | Overall Experience
Customer did not leave a comment.lorenzo B. | First Impressions
Jeffrey was Awesome! Very engaging. Great customer service even with system issues.Felicia S. | Online Move In
Customer did not leave a comment.Melissa A. | First Impressions
Everything was fine for the most part. I would have liked for the cleaning to have been a little better. Also the customer service at times as a little slow in being maned. Overall it was good and would use it again.Carolyn C. | Overall Experience
Charles Sanders, the young man working, was very helpful and polite!Chuck E. | First Impressions
Customer did not leave a comment.LYNN S. | Overall Experience
Exceptional customer service and I’ve not only experienced this but have witnessed the staff go above and beyond for every customer!Crystal W. | Overall Experience
Customer did not leave a comment.Joseph C. | First Impressions
Very clean staff always helpful and having the bays to back your vehicle in to load was great. Also having carts for use hauling stuff was great. Would definitely recommend Uhaul.Karen L. | Overall Experience
Could not have been better!Joseph A. | Overall Experience
Customer did not leave a comment.Tommy B. | First Impressions
Aaron was very helpful. He made my experience greatLinda M. | First Impressions
Customer did not leave a comment.Geri B. | First Impressions
We are very pleased with the facility and with the staff.REGINA D. | Overall Experience
Customer did not leave a comment.Kristen D. | Online Move In
Love the drive in unloading/loading area. Very safe. Very secure. Highly recommend.Susan A. | Overall Experience
Aaron was polite and made the moving experience painless!Roy M. | First Impressions
Customer did not leave a comment.LYNN S. | First Impressions
Customer did not leave a comment.Matthew P. | Online Move In
Top notch facility, climate controlled for real, staff is very friendly and helpful, discounts are great and it’s clean and laid out well!!Angie C. | First Impressions
Service is very fast and friendly. Upon arriving to the storage unit was very convenient to back to U-Haul into the building to be out of the cold weather. The carts they're available we're extremely helpful it made it very easy to unpack my U-Haul. I've never rented a storage unit that was so convenient like this one is. Very pleased all over.Susan T. | First Impressions
Customer did not leave a comment.Deirdra B. | Overall Experience
Customer did not leave a comment.James B. | First Impressions
Customer did not leave a comment.Georgia M. | First Impressions
Customer did not leave a comment.GEORGIA M. | Overall Experience
Jeffery is an amazing asset to the U-Haul family. He made the end of my move the most pleasant and supportive experience I have ever had! The staff was friendly and efficient and I thoroughly appreciated their knowledgeable service. I cannot say enough good things about that location. I want U-Haul to know and acknowledge their invaluable locations and this is one of them! Thank you to Jeffery and his staff. I didn't think i'd be laughing and happy after dropping off my equipment, but I did and it was just what I needed. Thanks guys!Bethany P. | First Impressions
Please be sure that my account is clear and not be charged a late fee because I checked out before the end of use date. I appreciate the service that I received by all staff at U-Haul. Thank you.Betty D. | Overall Experience
Customer did not leave a comment.CHARLES-debbi B. | First Impressions
Customer did not leave a comment.Ralph D. | Overall Experience
The staff member that helped me was very pleasant and clear. Her directions were very concise. I was very pleased with the location and how clean the unit is. Thank you.Betty D. | First Impressions
Derrick was helpful and spent the time that I needed to have my questions answered. He was very friendly and knowledgeable. Highly recommend this location!Marianne P. | First Impressions
Customer did not leave a comment.Shaun T. | Online Move In
I asked to pay for three months in advance, they charged me for months in advance, and getting a refund has been a nightmare. I would not recommend this U-Haul to anyone. I’ll be going with two men and a truck when I need to move to Carrollton in December.ALANA F. | First Impressions
Customer did not leave a comment.Lisa P. | Overall Experience
I visited the U Haul self-storage and compared it to the one I was using. I was very pleased with the representative, he explained everything in detail & showed me a space I was interested in. I decided to change storage companies as I got more space, first month free rent, & the monthly fee is about what I was paying plus more space. It is very conveniently located, staff was very friendly & helpful when I moved in. Yes, I highly recommend this company to anyone!Carol B. | First Impressions
The staff members were outstanding and on point!!!Diana C. | First Impressions
Derick was great But it seems significantly understaffed and the place is really busy Some of the staffs are new to location and they dot seem to know what to do and where the units are....! over all happy with the serviceSelvi D. | First Impressions
Customer did not leave a comment.Nicole H. | Overall Experience
It was clean and very easy to access with the swipe card. Could access any time I needed. Employees were very helpful and courteous.Dale R. | Overall Experience
Customer did not leave a comment.carlos p. | First Impressions
The storage was fine. My not recommending u-haul to a friend is my concern over how you are handling the Covid 19 issue. Marks on the floor for social distancing while renting a truck but obviously no mask requirement for customers or staff. I saw one staff member with a mask mid July when I was dropping off a rental. You've got 3 service windows, two with partitions and one just open. No protection between customer and employees. I find it unacceptable in this climate not to require staff to mask up when interacting with customers. In good conscious I can not support businesses who put profit ahead of public health.Albert J. | Overall Experience
Customer did not leave a comment.Lisa P. | First Impressions
Rodney Was exceptional he provided outstanding customer service and made sure the process went smoothly!Alexis S. | First Impressions
Customer did not leave a comment.Zineilous H. | Overall Experience
They opened up to early and everything was a mess but towards the end of me having my stuff there it got finished and was much better.Kyle G. | Overall Experience
Customer did not leave a comment.petra s. | Overall Experience
The young lady who helped us on Sunday was so professional and nice. She was so helpful and friendly.Rickey D. | First Impressions
Customer did not leave a comment.Elizabeth B. | First Impressions
Tiffany was amazing. She was extremely helpful and knowledgeable and was just overall great at her job. Storage facility was clean and nice. Will definitely recommend to others!Marla D. | First Impressions
This experience was a great hands downMonica W. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
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¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
We have the largest selection in the industry!