El cliente no dejó un comentario.Michelle W.
Customer Reviews for U-Haul Moving & Storage of North Columbus at The Landings
Columbus, GA 31904
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 4:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Invest in trucks that don't have a space between the cab and truck. I thought that the wind and the transfer trucks would blow me off of the highway.Tonya L.
The staff was friendly and courteous. The only thing that I dislike is that Uhaul does not give military discounts. I am an Army veteran, and the company is military based.Valerie P.
El cliente no dejó un comentario.Leisa J.
El cliente no dejó un comentario.LaQuasha W.
Great staff everyone were super nice. And everyone on the staff was very knowledgeable and I would highly recommend them to my friends and familyEugene J.
I was a Butthole, But they Tolerated me Anyway. Great Group and excellent Customer service!!! Will recommend, and I will be back Soon@Christ...RBRRicky R.
I went to 5 different places to look for the truck, the trailer for the car and the cargo cart y As I was going out of town, they had nothing, they wanted The $50.00 of the guarantee of having all my equipment since I made a reservation more than 3 days in advance did not have anything in the location that separatesElia R.
El cliente no dejó un comentario.James D.
Very nice associates.Anna C. | First Impressions
Lisa was awesome.angel H.
El cliente no dejó un comentario.Tulio C.
El cliente no dejó un comentario.REMEL M.
El cliente no dejó un comentario.Anne J.
El cliente no dejó un comentario.Jacqueline L. | Overall Experience
Great customer service!Diane P.
El cliente no dejó un comentario.CHRISTOPHER L. | Overall Experience
I was helped by a guy, I think his name was Mathew, he was extremely helpful. There was also another employee in there named Monique. She went over and above to make sure I had the right size trailer for my move. She also made sure I bought the right equipment for my vehicle (ball mount & adapter) She was friendly and helpful as well. Will definitely recommend the location to others!!! 10 out of 10 service!Kianna M.
Safe, clean, polite staff and very professional . THANKS BIG U HAULJAMES D. | Overall Experience
El cliente no dejó un comentario.Vicky M.
Great service friendly staff price great best deal in townDonald K.
Great experienceCharlotte W.
The drop-off process was much easier than the pick-up process!!!James E.
the reservation and pickup experience was fine , the equipment was satisfactory (clean, no issues) the return was AWFUL! I called to say I would be slightly late (after 5pm). In previous rentals a day meant 24 hours, was surprised to find that a day meant pick up at 9 return by 5 or pay add'l day. Was told I could drop off after 5 , use app to return so ok. Got there to find the drop off canopy area full, and the entire facility lot completely dark except one small light under the canopy that I could not get close to. The entire lot is refurbished with new poles/ lights but none were on. As I parked a van pulled up behind so I could not have driven off, two men got out pulling on stocking caps so I was very nervous since it was dark, no one there, and was blocked in the return row. Turned out ok since they were returning a cargo van but I realized I had inadvertently ended up in a very unsafe situation. I could not get satisfactory pictures ( in complete dark) had multiple errors on the app, and finally just gave up and left. I got an email receipt this AM but have no idea if there is anything left ( expected) for me to do. Seeing the facility during daytime gives a completely misleading perception of what the return would be, I would not recommend anyone going there after dark. Suggest making the return spaces lateral rather than end to end and to turn on the parking lot lights.Jena P.
Great location.Renee T.
El cliente no dejó un comentario.Kimberly D.
El cliente no dejó un comentario.Terry M.
The staff who assisted, Monique and I believe Logan, were so lovely. Very pleased with this experience.Kashmir S.
El cliente no dejó un comentario.GEORGE K.
Very convenientâ€”thanks!Clifton F.
El cliente no dejó un comentario.Patrick C.
Very knowledgeable and friendly staff. All personnel was friendly and polite. Wish all business's had employees like that.gary P. | Overall Experience
El cliente no dejó un comentario.Robert O. | Overall Experience
everything went wellSTEPHEN C.
Easy transaction, clean and safe. Thank youRichard M. | Overall Experience
Good staff, helpful and know how to treat customers. I will definitely use them again (rented twice from them in the past week, same location...excellent every time!). Had an issue with the truck, they worked with me and within about 1.5hrs i was up and "moving" again.Howard B.
El cliente no dejó un comentario.Angela L.
El cliente no dejó un comentario.ANGELA L. | First Impressions
El cliente no dejó un comentario.Debroah S.
El cliente no dejó un comentario.jean G.
El cliente no dejó un comentario.teresa w. | Overall Experience
Super friendly customer service, and very helpful! I will definitely use this location again when i have moving needs.Howard B.
El cliente no dejó un comentario.Sherrie H.
Ensure that your customer is aware that there is a dolly in the truck and if you break the seal, you will be charged. In addition, please tell your customer that if they return equipment after hour, there is a charge. Lastly, we drove 43 miles and had to put in $33 worth of gas upon returning. That led us to believe that it was not full full when we took possession even though it was on F for full.Cleo G.
El cliente no dejó un comentario.TAKENDRICK H.
El cliente no dejó un comentario.CHINA C.
My experience started rocky at the beginning not having the after hour access explained fully but it ended beautifully I finally got a home but I didn’t sign the lease until the 1st a day after the monthly payment was due the staff did not charge me and allowed me three days to remove my things without incident very helpful and truly appreciated.You may want to consider prorating for incidents such as this by offering a daily and weekly rates as well when a full month isn’t required but storage is a neccesity.DEIDRA S. | Overall Experience
El cliente no dejó un comentario.Debra D. | First Impressions
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Thomas O.
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.Sonja M. | First Impressions
El cliente no dejó un comentario.Shane H.
El cliente no dejó un comentario.Brenda C. | Overall Experience
I just don't like they charge me for a few hour rental the 24 hr rateKathy D.
Customer service was awesome, a â€œmade my day experience â€œ picking up and returning. The best time ever.Michelle S.
El cliente no dejó un comentario.Barbara R.
El cliente no dejó un comentario.marion C.
Everything is perfect!James S.
El cliente no dejó un comentario.Jeff A.
El cliente no dejó un comentario.Nadine W.
El cliente no dejó un comentario.Glen A.
Had issues with the truck heater was blowing heat all day and even with the air conditioning on truck was very uncomfortable for traveling i advice Young lady and she was very rude and said i could have used ac , which i did and she said there was nothing she could do and hug up the phone even with ac truck was very uncomfortable i feel i should have been given a discount considering the uncomfortable situation thanksRUBYE N.
El cliente no dejó un comentario.MICHEAL K.
El cliente no dejó un comentario.MICHEAL K.
El cliente no dejó un comentario.Deanna R.
I'm very happy with the service I received!! I was able to reserve a 26' truck. We picked it up, used it and returned it that afternoon with no problems!! So thankful this was hassle free and I got everything moved!! Thank you!!Melody S.
El cliente no dejó un comentario.Stephen R.
Get new employees. Monique or whatever her name was, was so rude and I was told 3 different things by your employees...one I was told I would be charged 100$ hold and it would be refunded to my cash app card when I returned the truck...well all of a sudden they didn't charge me the 100$ ...when that was the whole reason I got a bigger truck because they told me my cash app card wouldn't work...except it worked fine and apparently didn't charge the 100...which if that was the case, I could have rented a pick up truck like I wanted..they lie and manipulate. And they got 15 more dollars of gas out of me because they parked the FLOATER truck on a hill and it made the gauge go down...this place SUCKS!!!!!! I WILL NEVER RENT FROM THEM AGAIN...THEY HAVE LITTLE KIDS RIDING AROUBD THE PARKING LOTS ON A SCOOTER AND JOKING AROUND ALL DAY. DO BETTER BECAUSE THIS LOCATION SUCKS!!!!!!!!!!!!!! STILL HAVENT RECIEVED MY REFUND EITHER...Brynna C.
Was a great experience end to end. Everything arrived in great shape and the Move Helpers we fantasticRonda M.
El cliente no dejó un comentario.gary B.
Great customer service.John O.
El cliente no dejó un comentario.Devyn G.
El cliente no dejó un comentario.Andrew C.
El cliente no dejó un comentario.Holly S. | First Impressions
Perhaps have customer service reach out in person prior to pick up date to confirm details that would make check in process a bit fasterSuli S.
My stay was great. Ms. Ashley is just the best. PS THANKS FOR ALL YOU DO !!!!!!!!rickey l. | Overall Experience
El cliente no dejó un comentario.Amanda D. | Overall Experience
Not much, hard to improve on perfection!Carlton W.
Great experience very nice staff I hope they never get fired because I loved them all. Very professional staff and mangers they all deserve a raiseAarron F.
Have cruise control on the trucksJOHNNIE C.
El cliente no dejó un comentario.Joe C.
Staff was very considerate, kind and informative.Carolina b. | First Impressions
Limited help, poor communication between u haul and their staff. Employees were friendly, but not trained by Uhaul sufficientlycarol A.
El cliente no dejó un comentario.Wiley B.
I don't think in my case I can My service was good and the employees where very nice the crew I had was very goodLori M.
Verify the make and model and instructions match prior to instal so a reasonable wait time is providedKatherine I.
El cliente no dejó un comentario.Roberto D.
I really cant think of a thing to improve. I walked up at 1130am and without a reservation was given the keys to a full of gas, clean, new, cargo van. Bri was equiped with pose and training so I was driving out at 1145am. When I returned A young man greeted me with a smile before I had time to get my seat belt off. He stood still off to the side so as to not startle me. Who ever is in charge is running a tight happy ship. My experience was perfect. ME Tidwell.Miriam T.
They did not tell me the total price until after I got there I asked over and over what is going to be my total price when I pick it up when I get there they had not added the insurance on and I have a very very tight budgetAnnie P.
I got charged for a dolly I didn't even use cuz the green tab broke when I went to go around a corner and the stuff moved in the backDavid G.
FUEL Gaugei incorrect. Took picture and submitted before leaving in truck. No one walks outside with you! Friendly at counter. Talks fast and had to purchase a dolly because no place had a furniture dolly like I requested whe. I made the reservation. Only went less than 8 miles with truck. Was charged 21.75 for dolly and 42.35 for rental and I guess 32.01 for not returning it with fuel stated or didnt do it right when I returned it. What a RIP off! Will never use uhaul again. When I returned the truck it was about 9:30 pm I was ok with paying 4.99 for a gallon of gas because I'm 64 yrs old woman and didnt want to try to figure everything out in the dark. My phone when I returned it couldnt pick up location and I followed all directions the best I could when I hit next it said thank you and to put keys in box. Which I did. Not a happy camper!kerri D.
El cliente no dejó un comentario.GERALD O.
Lower the rates😁Willie H.
Battery kept going dead. Had to have roadside come twice to jump off. Maintenance not done well at all.David B.
El cliente no dejó un comentario.Richard P.
El cliente no dejó un comentario.Kristian M.
El cliente no dejó un comentario.Harvey J.
El cliente no dejó un comentario.Nicholas G.
El cliente no dejó un comentario.Brittany Y.
El cliente no dejó un comentario.MAURICE W.
You doing a great job already keep it uprichard F.
VERY customer friendly! Appreciate the time and excellent service level this location provides.Mark M.
Great place to do business. All of the personnel were nice and very helpful. I will return for all my hauling business in the future. Thanks very much.jamie W.
Customer service is essential. The employees need more training. The on duty supervisor seemed annoyed when asked questions. One employee left me outside without completing the inspection and marking the damage on the truck. Had to return inside to let him know there was more damage that needed marking.SHARONDA M.
El cliente no dejó un comentario.Jerry W.
The rep upsold me on a trailer that I rented .. I asked him about the price difference an size then requested the smaller trailer which he refused me..GERALD T.
Aaron Tuftee gave me great service and on time.STEPHEN C.
Our local representatives know their stuff and go beyond normal expectations. Even obliged my sister to inflate her tries that were low on her car while loading the trailer.Carol D.
El cliente no dejó un comentario.KYSTAL C. | First Impressions
Very helpful in transferring my equipment to this location. The original location did not open on time and the truck was not available as promised.CLARENCE L.
El cliente no dejó un comentario.CRAIG M.
El cliente no dejó un comentario.Stephen G.
El cliente no dejó un comentario.christopher a. | Overall Experience
El cliente no dejó un comentario.Deborah A. | Overall Experience
El cliente no dejó un comentario.Pamela S.
Uhaul came in clutch when other rental facilities didn't have anything available.Derek H.
El cliente no dejó un comentario.Valensia T. | Overall Experience
El cliente no dejó un comentario.Bridgette C. | Overall Experience
El cliente no dejó un comentario.tracy p. | First Impressions
El cliente no dejó un comentario.aaliyah d. | Overall Experience
Manager very courteous and helpful!!!SUSAN P. | Overall Experience
Aron and staff was friendly, quick and very polite. AwesomeJAMES D. | First Impressions
Storage should be 24 hour accessMICHAEL H. | First Impressions
El cliente no dejó un comentario.Jasper S. | Overall Experience
El cliente no dejó un comentario.Timothy J. | Online Move In
El cliente no dejó un comentario.corey-britnia s. | Overall Experience
The ladies were very helpful during a stressful move thank youDAVE L. | Overall Experience
El cliente no dejó un comentario.William W. | Online Move In
El cliente no dejó un comentario.ORLANDO T. | Overall Experience
Young man at counter didn't seem too knowledgeable. Told me there was nothing available only for me to leave and call someone else who was able to make me a reservation at that same location.Lawanda W. | First Impressions
Great customer service and I love that this location answers the phoneTeresa M. | Overall Experience
Mal servicio al clienteGeri B. | Overall Experience
Staff is very helpful and knowledgeable, courteous and treat you with respect, I highly recommend U-Haul for your storage needs.Anna D. | First Impressions
El cliente no dejó un comentario.Martha J. | Overall Experience
Thank you so very much.EDWARD F. | Overall Experience
El cliente no dejó un comentario.Jacqueline G. | First Impressions
This was the worst experience ever. The manager never returned calls therefore causing my account to be charged when I MOVED OUT OF UNIT THE MORNING OF. My access card was NEVER fixed for me to get access to the size where my unit was all the way on the OTHER side of the building. The slidng doors were broken and ofTEN STUCK. Pest control was absolutely non existent. I would never ever recommend this place and I will continue to seek a refund for all the excessive issues that were nwvsd addressed until DAYS or a week later and it never got fixed period. And you charge me and plus a LATE FEE??? YOUR ACCESS CARD DIDNT EVEN work and YOUR ROL UP DOOR Had been broken. For TWO YEARS YOUR store manager AARON SAID HIMSELF!!! I will continue to do whatever necessary to get my money back when I was out of there when Aaron said it would be NO PROBLEM to my friends husband Clifton. If anything,, the manager should have returned my phone calls when I made them to him on several occasions before he discussed anything with my friend's husband the manager should have returned my phone calls when I made them to him on several occasions before he discussed anything with my friend's husbandsheena f. | Overall Experience
El cliente no dejó un comentario.Jessica N. | Overall Experience
Very good experience and extremely satisfied with U-Haul. I use you for all my storage needsHillery D. | Overall Experience
El cliente no dejó un comentario.Tonya G. | First Impressions
Outstanding General Mgr Professional and very helpful. Arron is always on top of things!!BILLY B. | Overall Experience
Very pleased!!!!!! Personnel was very kind and friendly!!!!!!William C. | Overall Experience
Me experience was simply Awesome…!Dechon G. | Overall Experience
Jarrod Collins at the Airport location in columbus is the best overall! Excellent customer service, friendly and professional!Niki H. | Overall Experience
El cliente no dejó un comentario.Kevin C. | Overall Experience
El cliente no dejó un comentario.VICTOR B. | Overall Experience
Would have said excellent but that one drive in door has been broken for months making us have to walk further for our unit.Howard B. | Overall Experience
El cliente no dejó un comentario.Brent G. | First Impressions
El cliente no dejó un comentario.tenoia d. | Overall Experience
Excellent ServiceJohn F. | Overall Experience
This place is very nice and very friendly.Jackie O. | Overall Experience
Extraordinario servicio al clienteKarim L. | First Impressions
Staff were especially helpful / Kendall was awesome and deserves special recognition. She went above and beyond to help me and I really appreciate it !! Highly recommend !!Julie H. | Overall Experience
El cliente no dejó un comentario.william m. | Overall Experience
El cliente no dejó un comentario.Tamela S. | Overall Experience
El cliente no dejó un comentario.Larry T. | First Impressions
El cliente no dejó un comentario.Larry T. | First Impressions
Help was awesome.Jackie O. | First Impressions
El cliente no dejó un comentario.megan e. | Overall Experience
Aaron Tuftee is a great representative! We live in FL and he akways responded when we had a question or request.Brenda C. | First Impressions
All the guys there went above and beyond. Very friendly! Would definitely rent from them again.Dara n. | Overall Experience
El cliente no dejó un comentario.BRIANA L. | Overall Experience
El cliente no dejó un comentario.CHRISTINA G. | Overall Experience
El cliente no dejó un comentario.Robin M. | First Impressions
The 24-hour access device did not work for me and one of the garage doors were stuck up, but other than that the facility was great and the staff was very helpful. They got me in a truck and a storage area quickly.Brandon W. | Overall Experience
Some of the staff need to be train a little more before they do things on there own. Some things was not told to us properly. One on the lock second we needed a card to go into storage not just a code.Jessica S. | Overall Experience
El cliente no dejó un comentario.Sharon P. | First Impressions
Cleanest and most secure storage facility I have found. Would highly recommend. Prices are very competitive.Michael S. | First Impressions
El cliente no dejó un comentario.Timothy M. | Overall Experience
El cliente no dejó un comentario.QUEST C. | Overall Experience
El cliente no dejó un comentario.DEBRA T. | Overall Experience
Thank you for your excellent and friendly service. The staff was amazing.LINDA H. | Overall Experience
Excellent Team! Love the convenience of driving in to the facilityShantress J. | Overall Experience
El cliente no dejó un comentario.diamond h. | First Impressions
El cliente no dejó un comentario.JOHN F. | First Impressions
Everyone was very helpful and nice did a walk thur showed me where the bathroom were and how to put my lock on my unit very helpful...Linda H. | First Impressions
Everyone was very helpful and the facilities have exceeded my expectations. I highly recommend.Michael T. | First Impressions
El cliente no dejó un comentario.Stephen A. | First Impressions
El cliente no dejó un comentario.Shatara B. | Online Move In
El cliente no dejó un comentario.Luddie R. | Overall Experience
It was so nice I love it keep up the good work.Cassandra CareyCassandra C. | Overall Experience
I had issues with my phone number. It was entered wrong and had problem when I called for information. After two attempts it was changed. Rented a trailer Tuesday and it still had the wrong phone number.Denvel M. | Overall Experience
The cleanest facility I have ever been in Great sense of secury! People dealt with were super nice a pleasant experience!! Would give more stars if I could!!!Patricia S. | First Impressions
El cliente no dejó un comentario.CHRISTINA H. | First Impressions
El cliente no dejó un comentario.Teresa B. | Overall Experience
Really appreciate the staff ...Mr. Aaron was very helpful and really assisted me at the time of need...Thank you sir again I can't say thank you enough-Monica W. | First Impressions
El cliente no dejó un comentario.Curtis M. | Overall Experience
I didn't use the truck because I have some issues with it. Waste of money. I also never viewed the storage. I just want a refund.Tazanea M. | Overall Experience
Good experience at the facility with the exception of I experienced both drive-in doors being open for business on only one (1) day. With one door being open, a couple of times made it difficult to move in and out of storage.james m. | Overall Experience
El cliente no dejó un comentario.connie c. | First Impressions
Return area was definitely crowded before office hours began.Chuck E. | Overall Experience
Love this place. Staff is very friendly and helpful!Misty f. | First Impressions
El cliente no dejó un comentario.Samantha P. | Overall Experience
El cliente no dejó un comentario.CHRISTINA G. | First Impressions
Ms. Lisa was very friendly and helpful. I appreciate her help with everything.Richard T. | First Impressions
El cliente no dejó un comentario.theresa m. | Overall Experience
I rate the facility clean and maintained for the inside of the facility. However, there were 2 Van bays that were not accessible due to broken doors. They may have just been broken but not having access to 2 bays....Serena B. | Online Move In
El cliente no dejó un comentario.Jimmy B. | First Impressions
El cliente no dejó un comentario.Nicholas J. | Overall Experience
El cliente no dejó un comentario.Maria G. | Overall Experience
El cliente no dejó un comentario.David P. | Overall Experience
El cliente no dejó un comentario.Maria G. | First Impressions
The staff there is very helpful and professional.Tara F. | Overall Experience
Over $3500 worth of my belongings were stolen and the manager refused to look at the cameras until the cops showed up! Highly do not recommend!Savanah D. | Overall Experience
El cliente no dejó un comentario.Janice L. | First Impressions
El cliente no dejó un comentario.Francis N. | Overall Experience
El cliente no dejó un comentario.HENRY B. | First Impressions
The GM, Aaron provided excellent customer service skills and also showed his knowledge of the options provided!Daneshia R. | First Impressions
El cliente no dejó un comentario.Dana c. | First Impressions
Airport thruway Uhaul in Columbus Ga is the best. Thank you for all the help in whatever I needed and never .making it seem I was not welcome or my questions and concerns brushed off.MELANIE I. | Overall Experience
My experience renting a storage unit at this location was very pleasant. The manager was very accommodating and made an effort to resolve issues.Priscilla W. | First Impressions
I will recommend this storage to everyone I knowTRACEY Y. | Overall Experience
I reserved a large space. Showed up and no large space was available. The man working was nice about it and was going to combine two into one. That solved the problem. I decided to not use the storage at this location because of the distance it would take to walk back and forth. It was not convenient so I decided to cancel. It took two months and numerous phone calls before it was able to be cancelled. I kept getting emails about payment due. No one ever answered the phone. One guy said he would close it but never did. Finally, the guy who helped me on 30 August closed it out.Michael S. | Overall Experience
El cliente no dejó un comentario.theresa m. | First Impressions
El cliente no dejó un comentario.Joseph S. | First Impressions
Aaron is very very great highly recommendJasmine N. | First Impressions
El cliente no dejó un comentario.Alex H. | Overall Experience
El cliente no dejó un comentario.Raheeam L. | Overall Experience