I don't know of any way to improve the return process at this location.Richard M.
Customer Reviews for U-Haul Moving & Storage of North Columbus at The Landings
Columbus, GA 31904
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Truck barely accelerated and used a lot of gas. Mobile pick up did not work and after hours drop off took over 40 minutesLatasha M.
No recommendations for next time. Everyone was so nice and friendly. Thanks for helping me!!CAROL A.
El cliente no dejó un comentario.NORMAN C.
El cliente no dejó un comentario.JAMES J.
The 24-hour access device did not work for me and one of the garage doors were stuck up, but other than that the facility was great and the staff was very helpful. They got me in a truck and a storage area quickly.Brandon W. | Overall Experience
Everything worked out really well. Great job.BRANDON W.
The general manager was very accommodating and fixed all the issues I had! Five star treatment! Five star rating! Would recommend to anyone moving to or from Columbus area!MATTHEW D.
El cliente no dejó un comentario.Timothy G.
El cliente no dejó un comentario.ALYSSA W.
Great customer service from employees. Love this location!Michael W.
Letting your customer know the night before if the truck is available. I had to change my locations 3 times and went out of my way from the direction I was actually moving to.raven D.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.Mark W.
Great crew!!!CLARENCE H.
El cliente no dejó un comentario.COURTNEY C.
El cliente no dejó un comentario.KELLY K.
Some of the staff need to be train a little more before they do things on there own. Some things was not told to us properly. One on the lock second we needed a card to go into storage not just a code.Jessica S. | Overall Experience
El cliente no dejó un comentario.JAMES R.
Everything was good. Good instructions and helpful advice.THOMAS R.
El cliente no dejó un comentario.VICTOR V.
El cliente no dejó un comentario.Sharon P. | First Impressions
Cleanest and most secure storage facility I have found. Would highly recommend. Prices are very competitive.Michael S. | First Impressions
AC in truck was not coolJenny M.
El cliente no dejó un comentario.Rene R.
Staff was excellent and friendly.MATTHEW S.
El cliente no dejó un comentario.Timothy M. | Overall Experience
Great customer service.ROGER L.
El cliente no dejó un comentario.QUEST C. | Overall Experience
El cliente no dejó un comentario.DANA H.
El cliente no dejó un comentario.HERSHEL H.
Just keep bein awesome.Brian G.
El cliente no dejó un comentario.kelvin B.
El cliente no dejó un comentario.DEBRA T. | Overall Experience
Extend the canvas pull for the rear door to make it more reachable. Too high to grab from the ground level.JAMES H.
El cliente no dejó un comentario.JONATHAN W.
El cliente no dejó un comentario.Denise P.
El cliente no dejó un comentario.TOI F.
Thank you for your excellent and friendly service. The staff was amazing.LINDA H. | Overall Experience
100% would recommend. Both the owner as well his employees were great to work with and I went there several times to pick up items and ask for advice for my move. I would recommend this location to anyone in the Columbus area or moving there who is looking for helpful people to assist with moving.RAUSHAID P.
El cliente no dejó un comentario.KALFEE P.
El cliente no dejó un comentario.Willaim H.
Awesome serviceRENE R.
I reserved a car trailor on Tuesday at 6:07 pm EST. I was told I'd have a car trailor at 9:00am EST on Thursday. I was there at 9am. I waited patiently while the only employee working the front counter finished the two in front of me. Finally it was my turn,â€¦â€¦ I gave him my reservation information. I watched as he became distressed. He then walked outside to verify my trailor was there. NOPE He came back in with a â€œlost as a fart in a whirlwindâ€ look on his face. He then went and got his manager,â€¦..who proceeded to give me the standard bullshit line. There was a mix up. Not having a trailor on time cost me time I needed to bring one of two cars to the shop. Someone owes me a FREE rental. I'll wait for your response Rick Johnson 706-527-7365 They found me a trailor at another location.RICKY J.
El cliente no dejó un comentario.JOE W.
Customer service was greatLENTON P.
The man in Columbus went over the top to help me in anyway he could. The Radcliff service was also friendly and quick. Thanks guys.JOSEPH S.
Excellent Team! Love the convenience of driving in to the facilitySHANTRESS J. | Overall Experience
El cliente no dejó un comentario.RONALD H.
El cliente no dejó un comentario.diamond h. | First Impressions
I ARRIVED THE DAY AFTER I RENTED THE TRAILER AND AN EMPLOYEE TOLD ME I WAS GOOD TO GO. HE LOOKED AT MY PAPERWORK AND TOLD ME HE REGISTERED AS RETURNED. TWO DAYS LATER I GET A VOICE MAIL FROM THE SAME LOCATION STATING I DID NOT RETURN THE UNIT. I TOLD HIM I DID THE NEXT DAY AFTER THE INITIAL RENTAL AND THEN I GET AN EMAIL 30 MINUTES LATER THAT MY TRAILER WAS RETURNED. THANK GOD THEY DIDNT REPORT IT STOLEN.Javier G.
El cliente no dejó un comentario.STEPHEN M.
El cliente no dejó un comentario.DEREK D.
El cliente no dejó un comentario.CALVIN T.
So when you deliver truck back they don't take the money out right away, but overall no issues renting out and no issues bringing truck back for return. Nice team members, they make sure everyone is taking care of and if they are all busy they do tell you that they will be with you and not just leaving you hanging like other places do. Customers are a priority at this location compared to others. Will be renting from this exact location more! Keep it up!JADELYNN T.
El cliente no dejó un comentario.Chetan D.
Aaron was super nice and thorough!JOvanna G.
Great serviceHal W.
El cliente no dejó un comentario.CORY E.
El cliente no dejó un comentario.JOHN F. | First Impressions
El cliente no dejó un comentario.Walter G.
Everyone was very helpful and nice did a walk thur showed me where the bathroom were and how to put my lock on my unit very helpful...Linda H. | First Impressions
Everyone was very helpful and the facilities have exceeded my expectations. I highly recommend.MICHAEL T. | First Impressions
No room for improvement. Customer service was great!!STEPHEN S.
El cliente no dejó un comentario.Stephen A. | First Impressions
Truck ran a little rough, but got the job done.PHILLIP P.
El cliente no dejó un comentario.Paul L.
El cliente no dejó un comentario.GARY B.
El cliente no dejó un comentario.Shatara B. | Online Move In
El cliente no dejó un comentario.Luddie R. | Overall Experience
From picking up the 20 ft moving truck at the Landings in Columbus GA to dropping it off almost 800 miles later at the U-Haul location in Lake St. Louis MO, our experience was excellent all the way around. The truck was clean, well-maintained and drove well, and U-Haul personnel were friendly and helpful when we had to change the pick up date and drop off date a couple of different times. Great cjob!BRUCE E.
Awesome experience!JERRY W.
Extraordinario servicio al clienteROGER L.
It was so nice I love it keep up the good work.Cassandra CareyCassandra C. | Overall Experience
This location was adequate and helpful in their service; though I was told I'd be receiving my money back for the product not delivered and haven't been.JESSE S.
El cliente no dejó un comentario.ANGELA D.
El cliente no dejó un comentario.MELISSA G.
El cliente no dejó un comentario.EDWIN E.
El cliente no dejó un comentario.George C.
For the most part the rental experience from making an online reservation, to picking up the U-Haul, to returning it was a success. The blankets/pads however was of the quality that left lots of lint on my light-colored, fabric couch and loveseat. Otherwise, the rental experience was fantastic!Elaine R.
I had issues with my phone number. It was entered wrong and had problem when I called for information. After two attempts it was changed. Rented a trailer Tuesday and it still had the wrong phone number.Denvel M. | Overall Experience
El cliente no dejó un comentario.DANNY P.
El cliente no dejó un comentario.ROBERT G.
El cliente no dejó un comentario.TAYLOR H.
The cleanest facility I have ever been in Great sense of secury! People dealt with were super nice a pleasant experience!! Would give more stars if I could!!!Patricia S. | First Impressions
El cliente no dejó un comentario.MARC M.
Overall it was the BEST move by far!!I couldn't be more pleased! Everyone should use this location!!From the van to the storage unit was a pleasant transition!!Patricia S.
El cliente no dejó un comentario.Bettina M.
El cliente no dejó un comentario.CHRISTINA H. | First Impressions
El cliente no dejó un comentario.Teresa B. | Overall Experience
1) The manager and staff were courteous. 2) Upon arrival my parts were not there. After a call he said they would arrive today and they would install today. 3) I was supposed to receive a call but did not, so I returned at 6:30 4) They did not know how to do the wiring, so they did not, although they did something, because... 5) I have an ABS and Tail-Light warning on my dash that I never had. 6) Finally, there was a new and terrible rattle under the car. After examination the next day I found both muffler heat shields were bent backwards crushed between the muffler and the floor pan. I have clear photos. 7) Now I have to get wiring done elsewhere... Overall a very poor experience, and ultimately will cost me more money and time than if I'd have gone to my car dealer.John L.
Employees were very helpful & friendly!BRIDGETT M.
Probably having more personnel during the day as it gets really at times.CARLOS M.
Really appreciate the staff ...Mr. Aaron was very helpful and really assisted me at the time of need...Thank you sir again I can't say thank you enough-MONICA W. | First Impressions
El cliente no dejó un comentario.Curtis M. | Overall Experience
Have more service equipment for the customers. There was no dolly available for use when I had already requested one for my reservation. Also, when reserving storage space and rental vans over the phone, double check with the customer that the drop off location is able to have trucks/Van's dropped off. I had to change locations because the Uhaul place I used for storage did not accept truck drop offs, but I did not know until the day I picked up the truck.Sydney S.
El cliente no dejó un comentario.DWIGHT H.
* Front wheel alignment needs to be done on this vehicle. * Check the transmission as well. * This vehicle does not handle well on the road. * Please perform maintenance services on this vehicle immediately.FREDDIE D.
I didn't use the truck because I have some issues with it. Waste of money. I also never viewed the storage. I just want a refund.Tazanea M. | Overall Experience
More flexible daysJEREMY W.
El cliente no dejó un comentario.SIMON G.
Good experience at the facility with the exception of I experienced both drive-in doors being open for business on only one (1) day. With one door being open, a couple of times made it difficult to move in and out of storage.james m. | Overall Experience
El cliente no dejó un comentario.Anthony W.
El cliente no dejó un comentario.RICHARD S.
El cliente no dejó un comentario.MICHAEL M.
It's not fair if you return the truck with more gas than you began with and not be credited for the extra guys, but uhaul will be quick to charge outrageous fees if one brings back a truck below than what they started with.Jonathan C.
El cliente no dejó un comentario.Christina B.
More customer service stations!STEPHANIE S.
El cliente no dejó un comentario.connie c. | First Impressions
Return area was definitely crowded before office hours began.Chuck E. | Overall Experience
El cliente no dejó un comentario.LINDA H.
El cliente no dejó un comentario.ROY G.
Love this place. Staff is very friendly and helpful!Misty f. | First Impressions
El cliente no dejó un comentario.Ashley W.
El cliente no dejó un comentario.DAVID B.
Have dropped a U-Haul off 3 times recently at this location and everything was seamless. Excellent customer service!Darrell S.
El cliente no dejó un comentario.FLOYD G.
El cliente no dejó un comentario.AMY F.
Everyone was very helpful and very professional, courteous and kind.DONALD M.
Not a thing everyone that worked there was friendly and very knowledgeable of everything that would help us in our move. Thank You For The Help Patricia D. DillardPATRICIA D.
El cliente no dejó un comentario.KHINA D.
El cliente no dejó un comentario.ROBERT C.
Jeff was courteous and helpful. Made the experience easy.JOSEPH L.
The car hauler strap ratchets need to be lubed well before customer leaves lot. Straps took considerable amount of time to loosen. The ladies at my Uhaul took care of this once returned.MARK A.
Great ServiceKELLY B.
El cliente no dejó un comentario.Samantha P. | Overall Experience
El cliente no dejó un comentario.CHRISTINA G. | First Impressions
Ms. Lisa was very friendly and helpful. I appreciate her help with everything.Richard T. | First Impressions
El cliente no dejó un comentario.theresa m. | Overall Experience
I rate the facility clean and maintained for the inside of the facility. However, there were 2 Van bays that were not accessible due to broken doors. They may have just been broken but not having access to 2 bays....Serena B. | Online Move In
El cliente no dejó un comentario.Jimmy B. | First Impressions
El cliente no dejó un comentario.Nicholas J. | Overall Experience
El cliente no dejó un comentario.Janice L. | First Impressions
El cliente no dejó un comentario.HENRY B. | First Impressions
The GM, Aaron provided excellent customer service skills and also showed his knowledge of the options provided!Daneshia R. | First Impressions
El cliente no dejó un comentario.Dana c. | First Impressions
My experience renting a storage unit at this location was very pleasant. The manager was very accommodating and made an effort to resolve issues.Priscilla W. | First Impressions
El cliente no dejó un comentario.theresa m. | First Impressions
El cliente no dejó un comentario.Joseph S. | First Impressions
Aaron is very very great highly recommendJasmine N. | First Impressions
Major Physical &Mental & Personal Life Challenges Staff very content patience and kind and overall professionalZanetta O. | First Impressions
The man that help me was nice and friendlyBrenda J. | First Impressions
Both guys aaron and the guy with glasses were great!!Thomas C. | First Impressions
El cliente no dejó un comentario.Martha J. | First Impressions
El cliente no dejó un comentario.kiana b. | First Impressions
El cliente no dejó un comentario.Steve B. | First Impressions
El cliente no dejó un comentario.Treasure D. | Online Move In
Excellent customer service.Shirley S. | First Impressions
El cliente no dejó un comentario.Saul r. | First Impressions
El cliente no dejó un comentario.nicole t. | First Impressions
The staff was very friendly.VICTOR B. | First Impressions
First rate. I feel very secure in leaving my belongings in their care.Charles V. | First Impressions
Great job Team. Hang in thereClarence H. | First Impressions
I am extremely happy with my decision of coming to Uhaul! I'm able to pull into a bay super close to my unit AND flatbed carts?!? Yes!!!PATRICIA D. | First Impressions
El cliente no dejó un comentario.lashon t. | First Impressions
El cliente no dejó un comentario.SHALA F. | First Impressions
El cliente no dejó un comentario.SUSAN P. | First Impressions
El cliente no dejó un comentario.Katherine B. | Online Move In
I have my paperwork at home so not sure the name of the gentleman that assisted me, but he was extremely professional and explained the whole process with patience!!tanji m. | First Impressions
El cliente no dejó un comentario.Teresa B. | First Impressions
El cliente no dejó un comentario.Wanda B. | First Impressions
El cliente no dejó un comentario.Kala B. | First Impressions
Needed more help, there was a line forming while we were being assisted. Made the guy attended to us a little nervous but he still handled us professionally and efficiently.Ashley M. | First Impressions
Excellent customer service. Everything we needed to successfully move was available to us during our move. Highly recommend this Uhaul company site to all.Jennifer B. | First Impressions
El cliente no dejó un comentario.Curtis M. | First Impressions
Jeffrey that assisted me was very informative and friendly. Great customer service!Niki H. | First Impressions
By far the easiest and best experience I have ever had with a move in. All completed on-line, so I just showed up and went right to my unit. The facility was clean, climate controlled and the use of the free carts was a major plus!Mark B. | Online Move In
Jeffrey was Awesome! Very engaging. Great customer service even with system issues.Felicia S. | Online Move In
Charles Sanders, the young man working, was very helpful and polite!Chuck E. | First Impressions
El cliente no dejó un comentario.Joseph C. | First Impressions
Aaron was very helpful. He made my experience greatLinda M. | First Impressions
El cliente no dejó un comentario.Geri B. | First Impressions
Aaron was polite and made the moving experience painless!Roy M. | First Impressions
El cliente no dejó un comentario.Matthew P. | Online Move In
Top notch facility, climate controlled for real, staff is very friendly and helpful, discounts are great and it’s clean and laid out well!!Angie C. | First Impressions
El cliente no dejó un comentario.Georgia M. | First Impressions
Jeffery is an amazing asset to the U-Haul family. He made the end of my move the most pleasant and supportive experience I have ever had! The staff was friendly and efficient and I thoroughly appreciated their knowledgeable service. I cannot say enough good things about that location. I want U-Haul to know and acknowledge their invaluable locations and this is one of them! Thank you to Jeffery and his staff. I didn't think i'd be laughing and happy after dropping off my equipment, but I did and it was just what I needed. Thanks guys!Bethany P. | First Impressions
El cliente no dejó un comentario.CHARLES-debbi B. | First Impressions
I visited the U Haul self-storage and compared it to the one I was using. I was very pleased with the representative, he explained everything in detail & showed me a space I was interested in. I decided to change storage companies as I got more space, first month free rent, & the monthly fee is about what I was paying plus more space. It is very conveniently located, staff was very friendly & helpful when I moved in. Yes, I highly recommend this company to anyone!Carol B. | First Impressions
The staff members were outstanding and on point!!!leyla C. | First Impressions
Rodney Was exceptional he provided outstanding customer service and made sure the process went smoothly!Alexis S. | First Impressions
The young lady who helped us on Sunday was so professional and nice. She was so helpful and friendly.Rickey D. | First Impressions
Tiffany was amazing. She was extremely helpful and knowledgeable and was just overall great at her job. Storage facility was clean and nice. Will definitely recommend to others!Marla D. | First Impressions
Servicios adicionales en esta ubicación
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