Comentarios de los clientes para U-Haul Moving & Storage of North Columbus at The Landings

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of North Columbus at The Landings

Clasificación general:

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SANDRA W.
Clasificación:

Have more U Haul available for customers who needs to rent one ASAP Service was great, customer service was excellent Thanks

DONNA D.
Clasificación:

I was charged 2 days for the dolly and I told them we did not use it or break the seal.

JIMMY B.
Clasificación:

Keep up the good job as is

CHARLES-debbi B. | First Impressions |
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El cliente no dejó un comentario.

Nathaniel L.
Clasificación:

Clean the inside of the truck. It was disgusting. Be professional next time.

Rachael B.
Clasificación:

El cliente no dejó un comentario.

HAZEL Y.
Clasificación:

Young man that was working had very good customer service

Melissa B.
Clasificación:

No improvements needed everything is fabulous from there friendly service to the clean trucks!

SHAUN T.
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El cliente no dejó un comentario.

EULA M.
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No comment at this time.

Nathaniel S.
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EXCELLENT all the way around I was expecting a late model crap truck I got a NEW one PERFECT!!

Ena R.
Clasificación:

Nothing, I was really impressed with the quick process of getting the u-haul I needed. Not having to fill out paperwork and using the u-haul link was very convenient and efficient. The staff were friendly and very nice. It's very important to walk into a business to see and feel a positive vibe among workers. I definitely saw that with this U-haul. I will definitely refer and always come to this U-Haul for all my move-in needs. Thank you😁

KEWIN S.
Clasificación:

El cliente no dejó un comentario.

BROOKE W.
Clasificación:

This location is amazing! Aaron is the one who assisted me with getting my equipment and even loaded the tow dolly for me. I especially love the way they line up the vehicles and clean them inside and out. Very efficient!

Susan H.
Clasificación:

We all are experiencing drastic changes in our personal and business affairs, I say that to say this, your team at this location are outstanding. I have been packing and moving a home of 60 years for several months, many trips to this store for supplies and the use of a rental truck, and again I say, this location staff has operated outstandingly as they obviously multitask. Much thanks, and I do recommend this location when in need of moving assistance.

Javan K.
Clasificación:

Nothing but issues. My truck wasn't available when I had scheduled pickup at 9am. Came back later in day, still not available. So they gave me the bigger truck, 26'. It was nice. I had also paid for blankets. 6. They were nowhere to be found on the truck when I arrived at my moving site. I put in a complaint on that day and have yet to even hear back from that. Poor service all the way around. Wasted 8 hours waiting.

ALBERT B.
Clasificación:

I really enjoy, the ability to add pre-use pictures. Love this feature. Function is everything and they have good equipment.

COURTNEY H.
Clasificación:

The employees at this uhaul were truly the best! Great customer service and seemed like genuinely good people. Thank you for such a great experience!

Jay F.
Clasificación:

Very nice staff and helpful with my return.

Marci B.
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El cliente no dejó un comentario.

EDDIE G.
Clasificación:

keep a truck for a costumer like me that didnt have a reservation but was able to get from this location

JAMES F.
Clasificación:

Very good all around!!:)

NORMAN C.
Clasificación:

Aaron was exceptional in customer service making the whole experience effortless. The entire staff I met were knowledgeable and friendly.

Curtiss M.
Clasificación:

El cliente no dejó un comentario.

Hosie S.
Clasificación:

El cliente no dejó un comentario.

Ralph D. | Overall Experience |
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El cliente no dejó un comentario.

KEVIN B.
Clasificación:

El cliente no dejó un comentario.

PHYLLIS E.
Clasificación:

I have been a Uhaul renter for over30 years and my experience has always been great. Thank you

Glenn P.
Clasificación:

We were able to just leave the truck and received the paperwork in our inbox in a timely manner

Lynn S.
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El cliente no dejó un comentario.

LYNN S.
Clasificación:

El cliente no dejó un comentario.

Lynn S.
Clasificación:

El cliente no dejó un comentario.

John B.
Clasificación:

The van smelled weird as if someone smoked in it and had a bad body odor. The entire process was confusing, the app stated to locate the van with an id number and I didn't see it so I started to ride around the lot and an alarm sounded!!! A lot of small fees are included which makes the 19.99 FALSE advertisement!

DELLA D.
Clasificación:

El cliente no dejó un comentario.

Conrad M.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

El cliente no dejó un comentario.

Betty D. | First Impressions |
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The staff member that helped me was very pleasant and clear. Her directions were very concise. I was very pleased with the location and how clean the unit is. Thank you.

Marianne P. | First Impressions |
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Derrick was helpful and spent the time that I needed to have my questions answered. He was very friendly and knowledgeable. Highly recommend this location!

CHRISTOPHER K.
Clasificación:

El cliente no dejó un comentario.

SAMANTHA R.
Clasificación:

Absolutely horrible. Was told that everything was ready, got all the way to my house to begin loading furniture and they forgot ALL of my PAID FOR equipment. After calling and holding for 30 minutes I was greeted by a “manager” who was incredibly rude and was not able to help. All I got was “so you gonna come get your stuff?” After showing up they finally extended time but not after a lot of fighting. Then got over charged for the equipment but didn't find it worth arguing because the employees here feel as if they can do no wrong. Will not use this location again.

Susan R.
Clasificación:

I brought back the truck early by over a day and did not receive anything like a discount or money back. But would have been charged had I kept it an extra day. I think that you should look into this. Because it is only fair.

CONNIE G.
Clasificación:

Nothing, everything was great

Daniel H.
Clasificación:

They blew up my phone the day after I turned in the truck.. the guy i gave the keys to didnt check it in or whatever.

Shaun T. | Online Move In |
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El cliente no dejó un comentario.

Kelrone T.
Clasificación:

El cliente no dejó un comentario.

Harry S.
Clasificación:

El cliente no dejó un comentario.

Larissa C.
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Very helpful staff!! Professional and polite.

Michael H.
Clasificación:

Nothing. The technician was great.

MELODY B.
Clasificación:

El cliente no dejó un comentario.

Connie G.
Clasificación:

Everyone was great. Friendly an very helpful

Donna V.
Clasificación:

The agent that assisted us was awesome. Although he was working the counter by himself - with a line of customers waiting. He was able to help each one and keep the line moving with an awesome attitude. Thanks - My family and I have used U-Haul a lot over the last few years and we are very satisfied.

Brenda R.
Clasificación:

Well I was slightly disappointed on the check in to get the truck. The store was under staffed. One person doing everything and I did not understand the reservation prior if you still had to wait. Overall, I was pleased.

DANIELLE W.
Clasificación:

El cliente no dejó un comentario.

Ralph D.
Clasificación:

I picked up the truck and once I reached 50 mph it began to shake violently. I returned to the store and notified them the tire had a broken belt. They offered me another truck but I had already loaded this one at the on-site storage facility. Rather than swapping trucks I had them contact a tire service to swap the tire. This took about four hours. Once the tire was changed the truck was fine.

MARGARET P.
Clasificación:

Barrin did an outstanding job.

RICKIE R.
Clasificación:

El cliente no dejó un comentario.

Enrique D.
Clasificación:

El cliente no dejó un comentario.

Mitch M.
Clasificación:

El cliente no dejó un comentario.

ALANA F. | First Impressions |
Clasificación:

I asked to pay for three months in advance, they charged me for months in advance, and getting a refund has been a nightmare. I would not recommend this U-Haul to anyone. I’ll be going with two men and a truck when I need to move to Carrollton in December.

Robert M.
Clasificación:

would not send no one to U-Haul

Lisa P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

James D.
Clasificación:

El cliente no dejó un comentario.

Steven T.
Clasificación:

El cliente no dejó un comentario.

Carol B. | First Impressions |
Clasificación:

I visited the U Haul self-storage and compared it to the one I was using. I was very pleased with the representative, he explained everything in detail & showed me a space I was interested in. I decided to change storage companies as I got more space, first month free rent, & the monthly fee is about what I was paying plus more space. It is very conveniently located, staff was very friendly & helpful when I moved in. Yes, I highly recommend this company to anyone!

Jeffrey C.
Clasificación:

El cliente no dejó un comentario.

Jennifer W.
Clasificación:

El cliente no dejó un comentario.

Charles H.
Clasificación:

I was called the day after \i turned the truck in and told that U-Haul did not have my truck. I told them I turned it in Sunday morning at 9:30 am, 3 hours early. After a little looking the found the key. Could improve on logging in returned trucks.

JOHN S.
Clasificación:

Very good team working.

Diana C. | First Impressions |
Clasificación:

The staff members were outstanding and on point!!!

Tomeka B.
Clasificación:

El cliente no dejó un comentario.

Colby L.
Clasificación:

El cliente no dejó un comentario.

DARRELL H.
Clasificación:

El cliente no dejó un comentario.

DONNY BERNARD P.
Clasificación:

Friendly staff, and efficiently run operation!

Ross C.
Clasificación:

We rent from this location on a regular basis. The change in management has been wonderful. The gentleman who is running the store in place of the old manger is great. Apparently we had no idea what level of safety we were sacrificing due to the old manger. I would highly recommended that you keep this gentleman in the store because he will get it where it should be.

LAVON S.
Clasificación:

I paid on the day of pickup and am now getting charged again days later for the same thing plus a $30 late fee.

Selvi D. | First Impressions |
Clasificación:

Derick was great But it seems significantly understaffed and the place is really busy Some of the staffs are new to location and they dot seem to know what to do and where the units are....! over all happy with the service

Thomas B.
Clasificación:

The trailer I rented, had both a tire blow-out, and the axel broke, wherein the tire went rolling down the street. Luckily it happened as I was just pulling into my destination, and was only going about 2-5 miles per hour. Then I was told to file an accident claim with my insurance. WRONG ANSWER!!! It was not an accident rather it was defective equipment falling apart on me. NOT COOL! It could have been a horrific accident had it fell apart on the freeway.

Tevin D.
Clasificación:

El cliente no dejó un comentario.

Gina H.
Clasificación:

Get their phone fixed. It rang busy for almost 24 hours and I ended up having to go back in person to make sure the drop off was ok because I couldn't get through on the phone. They need a voicemail if they don't have one

William C.
Clasificación:

they helped me out and were very friendly.

paul P.
Clasificación:

Team at pickup location was extremely courteous and helpful to our equipment needs and recommendations on other needed equipment to include information on moving companies that could do all the heavy lifting which made our move easier and affordable.

ERIC F.
Clasificación:

great Service from the staff on duty

John W.
Clasificación:

I find the staff at this location very pleasant and friendly. There is nothing that needs to be improved.

Nicole H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CATRENA B.
Clasificación:

Excellent customer service throughout the entire process.

Debra C.
Clasificación:

Chose to check in on my phone. It was not clear how to get the key. It was behind the cash register inside. There wasn't an employee inside. It felt wrong to go behind the cash register so I waited. Eventually, one of the employees cleaning a returned truck came in and gave me the key. He was super nice, but seemed confused so I think I was supposed to get the key myself. Make this part clear, please.

JAMES C.
Clasificación:

El cliente no dejó un comentario.

David L.
Clasificación:

El cliente no dejó un comentario.

Timothy W.
Clasificación:

Van was dirty on outside. Clean on inside. Needed oil change after 5 miles.

Mykael T.
Clasificación:

I am not happy with my experience. I was giving a tow dolly with abad locking mechanism also the tire blew out before i even started my journey. I stopped in cape Girardeau uhaul to switch to an auto transport and two workers by the name of Adrian Thomas and Michael Richmond helped me out alot. Those two are the best uhaul workers I've experienced ever. I recommend them for promotion. Ever since they've helped me the rest of my drive to California was easy and no setbacks.

Thomas L.
Clasificación:

El cliente no dejó un comentario.

Shenise H.
Clasificación:

El cliente no dejó un comentario.

Maureen B.
Clasificación:

No improvement needed.

Derek K.
Clasificación:

El cliente no dejó un comentario.

Dickey B.
Clasificación:

El cliente no dejó un comentario.

ALEXANDR M.
Clasificación:

Very helpful and friendly staff!!

Francois F.
Clasificación:

I think the staff could be more communicative.

Joan W.
Clasificación:

The staff at this location are wonderful. The young man who does the cleaning outside is a wonderful representative for your company. Give him a raise.

Ryan N.
Clasificación:

Great customer service. Derrick was awesome. Already recommended to a friend.

Wallace H.
Clasificación:

Insure the floor mat on the drivers side is tight. the truck i had was extremly loose...excessive amount that was all bunched up. driveable but very unsafe.

Angel S.
Clasificación:

El cliente no dejó un comentario.

TOMEKA B.
Clasificación:

Great staff. Great customer service!!

DAVID B.
Clasificación:

Staff was courteous and extremely helpful

Dustin W.
Clasificación:

El cliente no dejó un comentario.

Jarvis M.
Clasificación:

El cliente no dejó un comentario.

Elizabeth B.
Clasificación:

Great staff! Very helpful and friendly!!

Isaac S.
Clasificación:

El cliente no dejó un comentario.

joe E.
Clasificación:

El cliente no dejó un comentario.

GEORGE V.
Clasificación:

El cliente no dejó un comentario.

Maureen B.
Clasificación:

El cliente no dejó un comentario.

Timothy B.
Clasificación:

As of this moment everything that I needed was available. So things are great.

Dale R. | Overall Experience |
Clasificación:

It was clean and very easy to access with the swipe card. Could access any time I needed. Employees were very helpful and courteous.

carlos p. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Albert J. | Overall Experience |
Clasificación:

The storage was fine. My not recommending u-haul to a friend is my concern over how you are handling the Covid 19 issue. Marks on the floor for social distancing while renting a truck but obviously no mask requirement for customers or staff. I saw one staff member with a mask mid July when I was dropping off a rental. You've got 3 service windows, two with partitions and one just open. No protection between customer and employees. I find it unacceptable in this climate not to require staff to mask up when interacting with customers. In good conscious I can not support businesses who put profit ahead of public health.

Lisa P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Alexis S. | First Impressions |
Clasificación:

Rodney Was exceptional he provided outstanding customer service and made sure the process went smoothly!

Zineilous H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kyle G. | Overall Experience |
Clasificación:

They opened up to early and everything was a mess but towards the end of me having my stuff there it got finished and was much better.

petra s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rickey D. | First Impressions |
Clasificación:

The young lady who helped us on Sunday was so professional and nice. She was so helpful and friendly.

Elizabeth B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Marla D. | First Impressions |
Clasificación:

Tiffany was amazing. She was extremely helpful and knowledgeable and was just overall great at her job. Storage facility was clean and nice. Will definitely recommend to others!

Monica W. | First Impressions |
Clasificación:

This experience was a great hands down

No se han enviado comentarios para esta ubicación.

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