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RUBEN A.Customer Reviews for U-Haul Moving & Storage of North Bergen
Testimonials From Recent Customers
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Buenos precios
MIGUEL BIENVENID B.Yes they are really nice people good costumer care
Cristian M.I would like to recognize Anky and Jose at the North Bergen Facility. Both employees were extremely courteous and helpful in my pick up process. I appreciate their kindness in making the pick up a smooth process. Although my initial rental and pick up had to be changed, and it was a bit inconvenient, everything worked out very well. Also, I want to thank Susan (phone representative) who gave me an extra day and more mileage because I had to travel a distance for pick up. Thank you for a good experience. Best Regards, Garry Smith
Garry S.ND
Obono O.Customer service was great. It was short staffed and I really appreciated Maria being able to multitask, handling customers with professionalism and kindness, and for me, easing my anxiety for moving day.
Alyssa C.I have been a regular customer of U-Hual since 2017. I loved all my past experiences. I had no issues using the app to retrieve or drop off my vehicle and also experienced exceptional communication via the customer service representative/s. I even had a pleasant time booking what I needed. This was not the case this time. I experienced high levels of confusion using the app for vehicle purposes. I did not receive all email notifications/confirmations with the information discussed as I was told. I received a lack of detail for my storage unit. I noticed many changes in the overall booking process many that I did not note as improvements. At this current time I would not recommend U-Haul to my family, friends, network. I am still at a loss if I will be charged due to the imcomplete state of my duties as a costumer via contract as a result of lack of proper information towards preparation.
Rheanna N. | Online Move InThe staff was very helpful I appreciate🙏🏽 Jose was very helpful very kind when I turned in the vehicle he help me from the beginning to the end thank you guys🙏🏽
Michelle A.It was too difficult to contact customer service to add some time because there were all busy
Juan L.Bueno
manuel A.Get more customer service reps to do the transactions, inspections instead of having customers perform those tasks, as it's time consuming. Also, prices are $19.95 for rentals but there are a lot of other charges tacked on. I had to wait about a half an hour to get assistance. Horrible experience. Will never use U-haul again.
Liesel M.I have been coming to this location since they have opened up, around 2014/15 if I recall correctly, and it always has been superb service!
Robert A.Everything cleaned and in place . Quick and fast service
ASHLEY S.I came in person to rent a truck at this location. There was a customer two service reps present. She made me basically fill out everything online on my cell phone when she could have truly been a service rep and entered the information for me. I like to do business with a real person not my cell phone when I rent a vehicle. Looks like uhaul is not in the people business but wants to be an online no people business. It was frustrating. And BTW I am over 55 years old, I remember when customer service ment something.
Lawrence C.Receptionist very Courteous and helpful
Virgil B.Good person's. Very professional people's. 😁
Robesio G.Service is excellent and everyone was quite friendly and helpful. I use U Haul when ever I need it, it's quite convenient.
Glenn B.Si los recomiendo ahaul truck Dan Buenos servicios alos clientes
DANIEL A.They made me check in with my phone which was very annoying only because they took the next person and helped them with no problem.
Jaritza A.Everything was easy and self explanatory.
Armando G.Thank you for getting my day started when I arrived prior to opening. Everyone's attitude was really pleasant & welcoming.
Abraham E.Make easier the whole account process and photo uploading!!!
Carlos E.Everything was good, the locker was not locking in first place, and we got stuck and had to wait for another 2 hours in order it get fixed. The box definitely was not inspected. But other than that, it was done all good.
Garik A.I rented a truck in my hometown. At the last minute, the location was changed to North Bergen which is 30 minutes from my house. It is not an easy area to get to. Took us another 30 minutes to check in, inspect the truck and then another 30 minutes to get home. We wasted gas getting to this location and a lot of time.
Chris M.Incredibile customer service; very efficient and professional. Looking to rent a truck or a storage space? Look no further!. 2 thumbs up
KAZUKI G. | Online Move InThey give you the best fasciitis for everything about move or storage.
JOSE V.Excellent Service and facility.
Maria M. | Online Move InGracias
ERNESTO A.Assistants where very helpful in checking in… A lot of upgrades are working better. I was a Uhaul dealer for 11 years , but theses past 7 years Uhaul was just a move job here and there for family and friends .
Angel A.I am a regular user of U-haul and I must say -- this is, perhaps, the best location from which to aquire the rental; the equipment is clean, the customer service employees are knowledgeable, fast, and friendly. I highly recommend this place as a choice rental location.
KAZUKI G.I was installing hitch on my Mazda cx 5 this morning, and it was absolutely amazing experience, very friendly staff, and it took only 50 min to do the work! Very satisfied!
Roman K.Great job North Bergen crew!
Daniel D.Process took way to long. Made me buy additional products in order to rent. No customer loyalty incentives. I have been renting for years . It has gotten worse.
Joseph C.Mr. Araujo was very helpful and the rest of the staff was very nice.
LEONAR O. | Online Move InNothing everyone is friendly and helpful
ROBERT B.Stop putting people on hold for such a long time when a person calls
Emilio D.Very professional and help employees
Eric G. | Online Move InThe employee that helped us was very rude. Also, uhauls check-in process is absolutely ridiculous. Why the hell do two people need to take time out in the middle of the work day to confirm I'm picking up a uhaul?
Khajik K.Friendly person on the desk , good services .
PEDRO A.Trying to pick up a rental truck is overly complicated with all the activities from the phone like creating an account, etc.
Scott B.Great experience!
jose M.very friendly staff good service
JOHNTA T.Excelente servicio.
Domingo D.Need clearer signage regarding customer parking, vehicle return, and store entrance.
Vartkes B.Check in and check out procedure too complicated, person was nice but too many steps would not use again.
Orlando H.Equipment was clean, however it does not seem to be well maintained. Error messages on safety system of truck occurred during rental. Vehicle was also in rather worn condition with 90k+ miles.
Seth S.Terrible experience trying to rent a van. The app is terrible. This needing to have phone numbers of other people they can call to verify your identity is ridiculous. Yeah, I want to steal a U-Haul van after giving you my drivers kit and major credit card. Took more than 30 minutes to rent. Will not use them again. Much easier and faster to rent from Ryder, Penske, or even Home Depot.
Christopher G.I used the self check in for first time and found it a little confusing. Staff were very helpful at the site to assist me.
Warren F.I made my reservations online so I wouldn't have to wait to pick up the van. The online system had me waiting for over 15 minutes waiting for the system to approve me once I was at the location. I had to go in to speak with someone anyway. They told me I had to wait for the system approval and I waited another 5 minutes. Once the system said everything was ready to go there were no instructions to get the keys. I had to go back in wait on line again. Then I had to explain the situation again and then they tell me they had the key at the counter. What a waste of time. I could have just gone straight to the counter and not bothered making an online reservation. I wasted almost an hour trying to get the van and was still charged for the time I wasn't able to use the van and I ended up paying for 4 hours and only being able to use it for 3 hours. Your system is terrible
Dimas R.Never had a problem to get approved or not, to the point someone else came after me and rented a truck and left before me even tho I made a reservation online, other thing, the insurance wouldn't be able to be bypass so they force you to pay a insurance so pretty much robbing you right then. So very disappointed with this location !
Jorge V.The gal at the counter who helped with the rental was fantastic!! Give her a raise!
Sarah C.The staff was all very friendly and helpful. The process was easy and the vehicle was in great shape. Would definitely recommend this location to anyone and use it again. Overall excellent experience!
James A.Excelente….TRATO EXCELENTE ATENCIÓN
Marcela B. | Online Move InExtraordinario servicio al cliente
Julio E. | Online Move InThe service in the lobby it is very good and people like to help. From 1 to 10 you are number 10.
Natalia R. | Online Move InI left my stuff in storage and didn't check it for almost a year. Upon my return, it was exactly as I had left it. That is job #1 for any storage facility and Uhaul delivered.
John C. | Overall ExperienceThe online process was easy but I always prefer to speak to someone. They staff was very helpful and understanding.
Elias M. | Online Move InAtención excelente estoy contento
Luis M. | Online Move InExcelente personal y muy amable 😉
eduardo v. | Overall ExperienceThe staff were very helpful and friendly. Great experience all around.
Jonathan R. | Online Move InCustomer service was a hinderance and treated the customers as if we were idiots and bothering the staff (both management and clerks). I witnessed this treatment with other customers in addition to myself. I chose this location because of its proximity to my house. Had a read the reviews online I would have thought twice.
EJ M. | Online Move Ineasy access. equiptment available . rooms perfect size
DAndre G. | Online Move InLo recomiendo fueron muy amables y el cervicio fue excelente el personal muy bueno
salvador p. | Overall Experiencefrom the time i came in till the time i came out the process was flawless..mustafa and michael were great
abraham a. | First ImpressionsGracias U-Haul!
Gilberto Q. | Online Move Inmi comentario es respecto a sus empleandos en north bergen NJ. EXCELENTE . no trate con uno solo fueron 3 en mi proceso de renta en ambas partes y son muy buenos en asesorar al cliente. gracias por su atención
Fernando F. | Online Move InFront desk staff super helpful, friendly and efficient ... well if not the best managed team of this size of storage location. thank you
CARL S. | Overall ExperienceGreat workers they are ready to help and guide you.
Syed A. | Online Move InLove that it is very well lit
Margaret V. | Online Move InVery good service from the staff and the facility was always clean.
Samuel B. | Overall ExperienceGreat storage facility!
Jose H. | First ImpressionsUnlike an incredibly hateful experience with renting a U-Haul trailer driving across country having the flat tire in the middle of nowhere the tow truck driver not bother hooking the trailer back up and being threatened by a manager in Spanish something about child porn in order to try to cop out of the already agreed from the Western Washington regional office Eastern New York regional office that the extension would be a courtesy just pending a manager's rubber stamp I found everything about the experience incredibly distasteful. The U-Haul self storage folks in Bergen were fantastic and resolved the problem immediately with no further contact with the hateful manager in bensonhurst brooklyn. I will absolutely never do business with U-Haul again if I have to deal with that manager. His franchise should be revoked before the U-Haul name is besmirched all over the internet.
Daniel K. | Online Move InExcelente servicio
HERBERT A. | Overall Experience👍
Wellington Q. | Overall ExperienceGood service, Thanks!
Fernando M. | Online Move InThe girl who helped me was very helpful and kind. I greatly appreciate that.
SEUNG K. | Overall ExperienceLight sensors are faulty and sometimes don't work so i have to use my phone's flashlight which is inconvenient when you need both hands. As for the customer service the lady that helped me close my account was the friendliest and the most accommodating. I remember when i first opened my account and switched spaces i did not like the person who assisted me very rude and short
Dana P. | Overall ExperienceVery good
ABHISHEK H. | Overall ExperienceFor a women entering alone, I found it scary to walk to the storage unit in dark areas that only light up by sensors. The walkways are pitch dark until you walk through your area. When entering your storage unit, it has no light (i brought a flash light) but as you are inside the fear that the hallway light will cut off soon is concerning. Also roaches in the facility made me feel that I should have taped up boxes better. I saw 3 roaches on my boxes prior to removing items. A few large dead ones on the floor.
Milagros R. | Overall ExperienceExcellent customer service and very nice, clean and modern facility. I highly recommend this location and the manager, Michael is amazing and quite professional!
Nagelly M C. | Overall ExperienceYour store Mgr was knowledgeable & helpful but a resounding ovation for a cleaning woman that kept the facility & more importantly the bathroom meticulously clean. I wish the hours compatible to a Chef / baker that works all night. I would absolutely recommend
Ralph v. | Overall ExperienceThe storage was very convenient and helped us a lot during our moving. Also this branch was really clean and well managed. I am very satisfied with the experience. Michael and his team were very helpful and friendly and I will definitely recommend this U-Haul branch to everyone. Gracias
MAYSAM D. | Overall ExperiencePor El Momento Todo Bien Gracias
Miriam N. | First ImpressionsClean, well lit and very convenient.
William H. | Overall ExperienceTodo muy bien me gusta su servicio
melba c. | First ImpressionsI've used Uhaul for 10 years even moved my family to Bluffton SC 10 years ago I only use UHAUL
PEDRO P. | First ImpressionsExcelente
ABHISHEK H. | First ImpressionsVery clean, friendly and knowledgeable.
virgilio q. | First ImpressionsMuy Conforme con el Servicio
HERBERT A. | Overall Experienceme gusto todo muy amable y todo estaba limpio con gusto volvería algún día otra ves muchas gracias
JULIAN V. | Overall ExperienceMuy buen servicio.
Javier M. | Online Move InGracias por la ayuda muy amable y bien servicios especial la sra k me Dio las instructions la cual no Recuerdo su nombre y a Jose nunez gracias s
mercedes R. | First ImpressionsEl señor Michael Araujo fue mi mayor ayuda. Me explico todo y me hizo sentir muy bien. Excelente persona.
pedro f. | First ImpressionsVery friendly staff and very helpful when needed
Eddie R. | Overall ExperienceMichael and his colleagues were very professional and helpful.
MAYSAM D. | First ImpressionsExcellent service
Esther S. | First ImpressionsExcelente servicio, la señorita que me atendió fue muy amable, contesto mis preguntas claramente, con una sonrisa. Recomiendo este lugar altamente. Gracias
AMPARO L. | First ImpressionsAlthough well maintained. More exterminator service weekly. To keep bugs coming. Especially in areas where people just moved in. People bring bugs with them.
ALAN V. | Overall ExperienceEveryone at North Bergen has been extremely helpful and friendly!
EMILY J. | First ImpressionsI ve been there 4 years and apparently an animal settled it settled it self in my unit and destroyed a good part of the items
sandra s. | First ImpressionsMuchas atenciónes
VICTOR M. | First ImpressionsVery professional! Michael is a great guy in order to explain everything about the self storage, also, helping me choose what i needed! Gracias
Luis H. | First ImpressionsNo complaints. Been there twice and everything is easy going, staff is always helpful. ¡Gracias!
guillermina b. | First ImpressionsThe manager is simply the best. Knows his thing and very customer oriented. Gracias
AMADOU B. | First ImpressionsVery impressive facility and very helpful staff.
Richard L. | Overall ExperienceOverall, the experience renting the unit was average. The online tools available are terrible, with the U-Haul app being particularly useless. Staff at this specific facility were always friendly and helpful.
FERDINAND W. | Overall ExperienceI was 8nformed that there was no elevator to second floor. That was disappointing since not everyone can list heavy items to another level.
Milagros R. | First ImpressionsMuy buena excelente atención por el equipo completo en especial la señora flaca que está debajo muy buena
JOSER G. | First ImpressionsPorque es segundo piso y solo ahí escaleras para uno poder guardar sus cosas pasamos mucho trabajo
Brendalis A. | Online Move InI was surprised I was charged an additional 20.00 because I dropped my rental off after hours. I was told I was charged because I didn't return the vehicle on the mobile app. This is unfortunate, I had no idea I would be charged my cellphone died so I couldn't do it on the app. Had I known I would have kept the key and came in the following day and returned the vehicle in person. I had all day to return
monica h. | First ImpressionsI bought storage online and got the access code and number right away . On reaching the storage the location was not convenient. It was really far from the access door and was on the upper level. So i went to the check in location and requested the uhaul storage staff to change the storage location ( if available) . To which they told me that a better location is available at a slight higher price but in a different building ( at the lower level). I happily paid the difference for the sake of convenience even though i had already unloaded most of the stuff from the truck, i reloaded and went to the lower level location. To my surprise the updated location was also on the upper level( similar to the one i asked to upgrade). I thought it might be a human error and used the intercom located near the storage to get it rectified. The agent entirely denied that she had given me a ground level storage and when I asked why did she ask me to pay the different, she mentioned that its because the new storage doesn't have a structural pillar. I never asked for a storage without a pillar, i only asked for the one at ground level to make it easy for me to access . The agent said this is what's available and hung up on me. I had a terrible experience at uhaul north bergen. I paid more , loaded my truck twice and still didn't get what i asked for.
Ankit N. | Online Move In