I picked up and moved my own ubox but was charged a drop off fee that still hasn't been reimbursed. I also couldn't get ahold of anybody for 4 days trying to schedule my ubox pickup. When I finally was able to get my ubox from them, it was after I had to drive down and talk to them because nobody could help me via phone for 4 days or wouldn't answer which was far later than I was trying to originally schedule pick up (4 days) so any help I did have to unpack the stuff I couldn't do by myself was gone/no longer available. In short, it felt like my stuff was held hostage and I was charged (incorrectly) to get it back.KRISTEN K.
Customer Reviews for U-Haul Moving & Storage of North Anchorage
Anchorage, AK 99504
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Amy H.
El cliente no dejó un comentario.KURT P.
El cliente no dejó un comentario.Josh P.
Of the UHAUL Options in Anchorage Boundary Waters UHAUL BEST suits my needs when movin needs come up up in Anchorage.Darren F.
El cliente no dejó un comentario.Kajler R.
El cliente no dejó un comentario.Tyler C.
Better maintenance on your vehicles. Our truck was extremely out of alignment and the RPMs ran too high when shifting. Definitely needs a major tune up! Other than that everything was great!jessica N.
Amy went above ad beyond to help with the truck shortage that was happening at the storeHelen S.
El cliente no dejó un comentario.Steven E.
El cliente no dejó un comentario.EDWARD A.
El cliente no dejó un comentario.Jose M.
The U-Box was not delivered on time. It was supposed to arrive in the morning and was not delivered until after 4pm. The store location forgot and we had to call customer service, who was confused about the situation and was not helpful in coordinating the delivery to our house. When the U-Box did finally arrive, the hand truck was not delivered or the furniture pads. The delivery person told us they would go back and get the forgotten pads and hand truck and never came back! We had to actually drive over to the location to pick up the pads and hand truck. It was overall a pretty terrible experience.Autumn T.
El cliente no dejó un comentario.lana A.
El cliente no dejó un comentario.Rj K.
El cliente no dejó un comentario.Eric W.
Staff was very kind and helpful!Marvin J.
El cliente no dejó un comentario.jeremy W.
El cliente no dejó un comentario.BRIANNE H.
El cliente no dejó un comentario.JEREMY M.
Thank you! The rental was great!AVEI M.
El cliente no dejó un comentario.jody M.
El cliente no dejó un comentario.Jordan F.
El cliente no dejó un comentario.Travis B.
El cliente no dejó un comentario.JIMMY M.
Nothing!! Great folksRamus R.
Service was excellent.Barbara G.
Was satisfied with the serviceROMAINE B.
I think U-Haul overall needs better communication between customer service, roadside assistant, and the direct locations. The lady didn't even know the truck had broken down and I didn't have it anymore. Also, more time in between customers to clean the truck I received was filthy. Masks, papers, Styrofoam, Razor blades??, etc. Moving is already stressful and time consuming enough so having to be on hold a total of 5 hours between 3 days on moving to figure out my refund because you can't get everything fixed by one person is exhausting.Kayli C.
Train your employeesNoa S.
El cliente no dejó un comentario.Lance C.
El cliente no dejó un comentario.Kai H.
The agent running the desk was a rockstar. There was a long line, lots of inflated egos getting testy about waiting for things and she handled everything like a boss. Get her some help on the desk and watch her excel.Brandon B.
Equipment in fair condition. Thnk youANGELA M.
Every thing went good a little slow at the check outPATRICIA W.
The service person in the building was helpful, however, no representative came to my vehicle to help me pickup the trailer or connect it to my vehicle to ensure everything worked properly. I had to do this all myself. The trailer was clean on the inside, but the trailer lights and rear door were caked with mud, so I had to clean it before I could operate safely.James G.
El cliente no dejó un comentario.Ernest W.
The van was clean and drove very smooth! Pick-up was super easy, even though I ran late. I was able to load and unload it myself with no issues. They were so kind to let me even keep it a little longer than my reserved time without charge. I am so grateful to the Uhaul Boundary staff! Thank you!!Marla C.
They completely explained to me what misinformation I was given at the pick-up location.Slawomir G.
Jamie is a star. Jamie gives quick quality customer service to one customer at a time. When I was there, there were so many people waiting it looked like a party. Jamie paid full attention to one customer at a time quickly with quality service. I must mention Tony. He was a new employee at the time and was very eager to get it job done right.MICHAEL L.
The staff were very helpful and friendly when I arrived in Anchorage, AK. I drove my self from Austin TX to Alaska with out any truck or tow bed problems. It was a very long 10 day trip driving through Canada and the Northern Rocky Mountains. They assisted me with removing my car of the tow bed. I only had 1 crack in the windshield from the long dangerous 90 hour drive. No flat tires and no engine trouble. I was amazed how well our U-haul handled the snowy mountain hills. I am so happy that we made it to our destination safely. Thank you, Lorraine AndersonLorraine A.
Austin and the rest of the crew always do a great job!!Travis R.
The staff at this location were super helpful and made the experience really easy for pick up and drop off. I was pleasantly surprised at how quick it was. Big fan of that! The vehicle was not cleaned well, but honestly since it's spring in Alaska, I don't want to have to wash the truck to return it. I'd rather pick it up and drop it off with little extra work and no extra fees.CHARLES F.
Staff and management very helpful and friendlyRAUL R.
The whole staff was great to work with. Trent was particularly knowledgeable and helpful. Trailer worked great and it was easy to get in and out of that location because of law traffic on the frontage road.John V.
Very pleased with the customer serviceCharles P.
Aimee was awesome, thanks AimeeRichard C.
Nice place!!!Asumani M.
You are doing a good job thank youRalph F.
When I picked up the van, I walked into the business and there was a gentleman walking around the store, reluctantly he came to help me at the counter. I had made my reservation online and was expecting to do a contactless pick up. This option, WAS NOT AN OPTION. The guy at the counter knew nothing about it. I gave the attendant my reservation number to now get assistance from an employee and he does not know how to get past the point of putting my confirmation number in. He then says he has to get someone else. I wait about 8 minutes for the guy to come in from riding around on the tractor outside to get help. The van was dirty, it smelled, it looked like the previous renter had an old shedding dog or cat. There were candy wrappers on the ground and gravel all over the floor and seats. The gas on the paper I was given said I had almost a quarter more gas than was actually in the van. As soon as I got to my house I called the customer service number. I spoke to a woman who advised me to take pictures and file a complaint. I did take the pictures but I have not been able to make a formal complaint yet. This was unacceptable. Ultimately I was not able to even use the truck due to a pet allergy. The truck sat outside of my house for 2 days, which is evident from the returned miles and also the gas. We are still in a global pandemic so the cleanliness of a vehicle, especially when interchanging the people in such a closed space SHOULD BE A PRIORITY. This is not the first time I have experienced dissatisfactory service from an Anchorage UHAUL location, it is a very toxic relationship to build with the community in which you are supposed to be helping.Danicia L.
Fast and courteousMonique V.
El cliente no dejó un comentario.Asumani M.
El cliente no dejó un comentario.Heidi H.
El cliente no dejó un comentario.Asjhia A.
I can't think of anything else you could do to make it any better check out was smooth and the return was even better thank youDouglas K.
I arrived on a busy Saturday, and I was instructed to drop off trailer in back because staff was on lunch break. People were waiting in cars to be assistedâ€¦This was no problem for me but the uhaul worker said he could not give me a check in receipt as staff was at lunchâ€¦John D.
Prompt, courteous, excellent customer service and friendly staff. The process via online and in person was very good, Thank you.Darrel B.
El cliente no dejó un comentario.CHARLES A.
El cliente no dejó un comentario.TONY H.
I received the wrong equipment and a banged up truck...Paul F.
El cliente no dejó un comentario.TOM B.
GM was incredibly helpful in correcting issues caused by the other Uhaul location.David S.
Kindly remind the guests about renting policy between a pick up and a uhaul truck. I drove 20 min. for them to tell me I need a major credit card to rent a pickup! Long story short, I drove 20 minutes back to the store that suggested me their other store have I what I wanted but different policy. Also, returning rental directions we're not cleared and mentioned at all. Also, please don't leave your new hire unattended, he was fine and nervous, but didn't know what to do after the computer system glitched. It took him 30 minutes to find someone/ manager on duty. Maybe come up with a walkie- talkie to better locate your managers or staff.tauinaolapuni F.
El cliente no dejó un comentario.dale e. | Overall Experience
El cliente no dejó un comentario.William S.
All of my dealings with Uhaul so far have been positive. I would recommend it to anyone. Storage units in Anchorage clean, locked, organized, heated. Really a positive experience.Rosalie B. | First Impressions
For customers returning vehicles have someone outside to make it quickerWilliam D.
Had billing issues need resolvedKENNETH P. | First Impressions
Why did they charge me gas fee? I have a receipt for gasalfredo C.
Make sure the outside of the vehicle is clean so any damage is visible to the next renterDon D.
El cliente no dejó un comentario.BRANDON C. | Overall Experience
Being able to access your unit 24/7 would be nicecody S. | Overall Experience
Fast and efficient. The equipment I need is always available. Operating hours fit my needs. I have never had a problem or concern with this location. It is always my first choice.Jeff M.
El cliente no dejó un comentario.Mark R.
Pickup and drop off of the 15' truck was smoothly operated by the staff at the location. The site was accommodating and understanding when my rental was late due to my move running longer than originally anticipated.Gracy L.
El cliente no dejó un comentario.Kylee I.
El cliente no dejó un comentario.Bryan L.
El cliente no dejó un comentario.Jennifer H.
Truck needed maintenance because the dashboard was saying it. Steering colum plastic was coming off. Truck had 1/4 a tank of gas. Back loading area was dirty.Randy H.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Alex M.
I had got a call to upgrade and the person who checked me in did not read the notes and so he did not honor the upgrade.Vickie K.
thank you very much for my storage unit nice and warmWILLY T. | Overall Experience
Using the App and website is difficult and actually makes it more burdensome.Shawn O.
The mileage is to highLisa R.
El cliente no dejó un comentario.cera S.
I am tired of my unit alarm going off every time I open the unit I asked for a dolly and got a 4 wheel insteadLismarie R.
I rented a in- town cargo van in Anchorage Alaska in winter. The van was two wheel drive with summer tires. I have pictures to prove this. This is not only dangerous to me, your van and my cargo but more importantlyâ€¦ the innocent bystanders and pedestrians of Anchorage. This was an uncontrollable death machine!!! On top of all this UHaul doesn't offer a military discount??? How do you not support your military? Do you not appreciate the lives sacrificed to defend and protect your freedoms to free market and capitalism? Without these sacrifices you would not be the business you are today if you would be in business at all. Shame on you!!!John B.
The receptionist was kinda rude but over all it was good!Lakiya B.
Great customer service. Very friendly staff. They made the whole experience feel thoughtful and high quality.Dawn M.
Someone should be working front desk at all timesLECHAUN B.
El cliente no dejó un comentario.REGIDOR C. | Overall Experience
El cliente no dejó un comentario.Regidor C.
Unprofessional. Tried to do pick up a day earlyâ€¦showed up and their computers were down. Came the next day as scheduled, and NOBODY was in the building!! There was me and about 5 other guys standing around for about 15 minutes before the workers finally came back inside from whatever to come help us. Even when I did finally get help the computer system was still down!! Stood around with the worker at the computer for another 15 minutes before my purchase was made and was finally handed the keys for my reservationâ€¦.I was patient as possible but ticked me off!! GhettoPersephone A.
Was charged a different price then what was quotedAmber E.
All of the staff are great and deserve a big raise and a large 👏Travis R.
El cliente no dejó un comentario.Brenda C.
Old coffee stains and garbage on the floor when given to us. Was told if I dropped it off after hours it would cost $20 since no one was there to check it in. When I dropped it off at noon, 3/5, Saturday, waited as the sign says, had to go in to see where someone was, he was small talking with customers while another employee was helping them at the desk. Told me to put the keys in the truck and he'd be right there. 5 min later he comes out, walks past the truck and me, no acknowledgment, went to another truck that was in the line up of available trucks, I had to ask him if I needed to stay, he yelled back to go ahead and leave. What's with the $20 fee if there's no customer service either way and you're told to leave without the truck even being ooked at yet. He didn't check it in. Just walked past it. Same service anytime. Big guy with a beard in case your wondering.Elizabeth G.
El cliente no dejó un comentario.Anne S.
El cliente no dejó un comentario.ADISON V.
El cliente no dejó un comentario.JONATHAN A. | Overall Experience
Second day there, my neighbors lock was on the floor all drilled out busted in pieces and we opened the door and go figure it's completely empty. Not very comforting it's that easy to do that here and nobody noticed at all otherwise they'd of cleaned it up.Felicia H. | First Impressions
The UHAULs are old and the one I had had really hard brakes to where I couldt really press them, the windshield was cracked and it was dirtyAPRIL K.
Customer service is excellent.Abigehl H.
I was satisfied with the service provided.Elisapeta L.
El cliente no dejó un comentario.Aboagye A.
El cliente no dejó un comentario.ETEREI T.
Aimee and ALL the rest of the Uhaul crew at this location continue to impress and do an outstanding job!!Travis R.
Check vehicles for lit up lights on the dashcharles S.
The service here is second to none. Each unit has its own security, which is well worth what you have to pay. You can also spend an extra $10 to have 24/7 access to your unit. I give this location 5 stars!JOSEPH C. | First Impressions
El cliente no dejó un comentario.randy r. | First Impressions
El cliente no dejó un comentario.Jose S. | First Impressions
It makes it harder now that everyone has to go online to get a unit or rent equipment. Some of us still do not feel comfortable doing that. After I have had my ID stolen multiple times I prefer I person.Helen S. | Overall Experience
El cliente no dejó un comentario.Cymone M. | Overall Experience
El cliente no dejó un comentario.mark b. | First Impressions
El cliente no dejó un comentario.david o. | First Impressions
El cliente no dejó un comentario.JIMMY S. | Overall Experience
Very good folks to work withJebther G. | First Impressions
El cliente no dejó un comentario.Beth A. | Overall Experience
El cliente no dejó un comentario.Maurice M. | Overall Experience
I also dealt with a Joseph Bratcher who o was above and beyond helpful not only with me but all the customers. It was an impressive site to see him deal with a line of customers so smoothly. My thoughts were where can I find a guy like this for my company.Leopoldo R. | Online Move In
Horribly customer service, better training would be great. Miscommunication between stores and customers service. Customer service stated I had a balance and charged my card 3-4 times because something was wrong with their system and said it was paid and then I received a bill 3 days later in the mail from the store for the same balance. They told me it didn't go through its very confusing. On my end it was charged it's frustrating and I felt like nobody helped.christine l. | Overall Experience
El cliente no dejó un comentario.Audrey C. | Overall Experience
Joe was super helpful and really on top of his job. Amazing asset to the company.NICKELLE R. | First Impressions
El cliente no dejó un comentario.thomas S. | Overall Experience
El cliente no dejó un comentario.Ann W. | First Impressions
The NEW management and staff were more organized and professional and worked with me. Also didn't give my wife hassle when she had to go in on my behalf. Very Satisfied ThankYousantaclaus t. | Overall Experience
Great experience and help from Amy and Joe!! Great help!Ashley L. | Overall Experience
El cliente no dejó un comentario.roy b. | Overall Experience
El cliente no dejó un comentario.VINCENT M. | Overall Experience
Best service everJOHN B. | First Impressions
Very helpful staffLeopoldo R. | First Impressions
El cliente no dejó un comentario.Kathleen A. | Overall Experience
The young lady assisting me was extremely courteous. She went to the trouble of taking me to the storage building and showed me what to expect, ie. how to access and where the elevator was and it's operation. When I signed up, she made it easy by showing me again. Excellent service, for sure! Most commendable!William G. | First Impressions
El cliente no dejó un comentario.ed r. | Overall Experience
The sudden significant rate increase was a major deciding factor in closing out unit. Otherwise this is a great location for Storage. Very clean, Secure, Automated, has frieght elevator, and very goal oriented staff concerning Covid-19 safety and practices.Eligah C. | Overall Experience
It was very helpful ,clean, stuff very nice ,thanks 😊 Uhaul storage room keeps my stuff in one pieceCHOLTIRA R. | Overall Experience
Very nice administration, very friendly loving staff.rosalba c. | First Impressions
El cliente no dejó un comentario.Tyler R. | First Impressions
El cliente no dejó un comentario.Eleesa W. | Overall Experience
Great service! So helpful when we were in need. Would highly recommend using the U-Haul Facility on Boundary Ave.Jilene G. | Overall Experience
El cliente no dejó un comentario.Vicki h. | Overall Experience
Staff and storage facility were greatSteve P. | Overall Experience
El cliente no dejó un comentario.WILLY T. | Overall Experience
Will be back!ann w. | Overall Experience
Spending two hours of your rental time doing nothing but working through 1) staff inability to run computer effectively 2) staff training on company procedures. Eddie was great but he was going in 50 directions with two female staff who could not complete a purchase, finalize a rental contract or refund myself for packing items that were not used. Waited 40 minutes after getting my storage unit (1135) because there was a lock on it. It was a very frustrating. But kudos to Eddie who did all he could to serve customers and stayed pleasant and professional the entire 3 times I was there yesterday.KIMBERLY O. | First Impressions
El cliente no dejó un comentario.kristen k. | Overall Experience
I will never use this facility nor Uhaul again in the future. Staff treated ever customer that I seen plus myself like it was an inconvenience. They did not explain the contract when moving in. When I rented my truck, I was told in my contract that I would have 1 month free rental, when I went to use that in Anchorage I was told that they didn't do it anymore (even though on the wall it still says that they do). Every time I went to address the staff they were ignorant and in un-professional. Very poor customer service, and who ever is manager, should have updated classes on professionalism and customer service.Jared M. | Overall Experience
El cliente no dejó un comentario.BRETT S. | First Impressions
I need someone to please call me! I've left maybe 5 messages for management to call me back and haven't heard from anyone. We were given 2 free months of storage and have been locked out 3 times and denied our after hours access. I paid the overdue amount even tho I wasn't supposed to just to avoid any further problems and now I'm receive information on a move out? Please call me! Jen 907-980-9080Jennifer B. | Overall Experience
El cliente no dejó un comentario.Arielle I. | Overall Experience
El cliente no dejó un comentario.GEORGE S. | Overall Experience
Over priced and was hoping to be prorated for the last month. Staff was greatcory t. | Overall Experience
Mr Dennis and GM Mr Rick was very nice and outstanding! We had issues coming up with a UHAUL truck from New York State and they assist us with it. UHAUL truck was leaking water into our household goods.jenny c. | First Impressions
El cliente no dejó un comentario.JENNIFER P. | Overall Experience
Very accommodating to hearing impaired customerEligah C. | First Impressions
Exceptional staff! Very helpful, friendly and accommodating!Jennifer B. | Overall Experience
Thanks for the 24 access..so i could move stuff in after work!!Ashley L. | First Impressions
Vertical helpful went way beyond in!!! Would refer the to my friend's !!! Great experience ❤️!!!DONALD P. | First Impressions
Told I couldn't get a storage unit because none available. Left the store went online and boom three units available and received on. Arrived and issued unit 1030 (reserved a first floor). Checked unit and it had a lock on it. Went back and he said he will work it out as I rented a $19.95 uhaul as well and he said I would have a unit upon return. Got in the uhaul and the fuel guage was off what he told me (took a picture) upon return I was issued unit 3030 (not what I reserved). Turning in the uhaul I mentioned I traveled a total of 12 miles and told him the gauge wasn't at 7/8 but closer to 3/4. He assured me he would make a note of it and I wouldn't be charged. I was charged $31 for fuel to go 12 MILES!!JOSHUA G. | First Impressions
Caring helpful peopleann w. | First Impressions
Very clean and well maintained. I always felt safe in the facility.Allan K. | Overall Experience
El cliente no dejó un comentario.Jennifer R. | Overall Experience
Very happy with the atmosphere. Very impressed with the cleanliness. Top notch operation!Brent R. | Overall Experience
Staff go out of their way to be helpful. And I've learned to call early in morning to get someone at the rental location rather than a call center. These guys are BUSY and managing a lot, which makes the level of service they provide even more noteworthy. Thanks Aimee! Thanks Ric! Thanks Jasmine! Thanks Joshua!Leslie K. | Overall Experience
El cliente no dejó un comentario.teresa b. | Overall Experience
El cliente no dejó un comentario.Germaine P. | Overall Experience
Clean appearance overall. Staff is nice and friendly. Great customer service. Thank you for your service.Sherleen Marie O. | First Impressions
I gladly appreciate u haul for accepting and being so friendly and kind with their customer service. First time using a storage and this is the only place I will recommend for myself and others to use.erikka w. | First Impressions
El cliente no dejó un comentario.easter h. | Overall Experience
It was a real bother to the staff to help us. I understand the power was off but wow........jessica t. | First Impressions
Other facilities in and around this city need to follow your lead.richard s. | First Impressions
El cliente no dejó un comentario.Arthur H. | Overall Experience
GreatTimmothy S. | Overall Experience
they were very helpful ,but short staffed waited 45min to get a truck.Shawna b. | First Impressions
Great, friendly crewMARK B. | First Impressions
El cliente no dejó un comentario.Timmothy S. | First Impressions
Very friendly, and very helpfulBRANDON C. | First Impressions
El cliente no dejó un comentario.ROY J. | First Impressions
My code does not workSabrina N. | First Impressions
The only thing that I would make different is when you’re checking in or checking out that you don’t have to get on the Internet because some people don’t have phones that have Internet so it was a little hard for me to check my U-Haul inVicki h. | First Impressions
El cliente no dejó un comentario.Brandyn H. | Overall Experience
Had a conflict and the staff solved the problem to both satisfaction.james k. | First Impressions
El cliente no dejó un comentario.tanya b. | First Impressions
I will always use U-Haul to rent in the futureKuka M. | First Impressions
El cliente no dejó un comentario.OSCAR H. | Overall Experience
Be aware of the hours you can access to the storage. They closed at 7pm even the website stated we have access until 10pm. We found out while we were loading the truck at 7pm. The staff came to lock the door. If we knew it before, we would have gotten 24hr access.MAKOTO M. | Overall Experience
El cliente no dejó un comentario.JAMES P. | First Impressions
El cliente no dejó un comentario.John V. | Overall Experience
El cliente no dejó un comentario.MICHAELA T. | First Impressions
I had many issues with the facility. Staff was friendly and as helpful as they could be, but they were overwhelmed. Way too many customers for way too little staff. I almost always had to wait. When I signed up for a unit, I was asked to sign an agreement, but was not given time to read it or given any paperwork. There was also a lock on my unit when I went to use it and I had to walk all the way back to ask staff to remove the lock (and wait for them to stop assisting other customers). When I arrived to move my belongings in, carts were being horded by other customers. These customers were not actively using the carts to transport items, but spent 30 minutes going through the belongings in their unit. I asked respectfully to use a cart and was declined. I then asked the staff for assistance. They did nothing to stop the cart hording. Also, while moving in my belongings, I was told on one occasion that I could not access the floor with my unit for an hour, because they were waxing the floor. I told them I needed to move everything out of my apartment that day and disregarded them and moved my belongings in anyway. In a month, I visited my unit about 14 days to move things in (and subsequently move things out). A number of times, alarms were going off. I have stored at other facilities and have never heard a single alarm. So something appeared to be going wrong with the alarm system. I had issues with getting my access card to work. I went and spoke to staff about it (Again, after waiting). They gave me an access number. I then realized that my alarm did NOT work at all. I even tested this out by not logging in and opening my unit - no alarm. I notified staff about this and asked them to have a manager call me about prorating my unit's rent. (I wanted to move out immediately and feel that UHaul is in breach of contract for not honoring the alarms they promised me). I waited a day. The manager never called me. I decided to move my belongings to another storage facility, but to wait until my month expired, because it was clear I was not going to be treated with respect or dignity. Customer service is important to me. If a facility will have this many things wrong with it and not own up to the issues and fix them, then that is a huge disservice to the community at large and to me.john s. | Overall Experience
El cliente no dejó un comentario.ARTISHA F. | Overall Experience
My items were stolen as we were moving out. I called and management didn't do anything, he never even took my name down but said he'd call me back, which he never did. The woman who stole the items had been there for days rummaging through peoples' items as well as the free pile. It looked like she was trying to stay in the facility after everyone left, possibly staying in a unit. I have yet to receive a call back about my stolen items. I was transferred to multiple departments that ultimately left in a deadend with no one to answer me or the ability to leave a voicemail. The items stolen were over $400 in total, over twice the amount of my rent for a month. I would like a call back, or an email. My number is (937) 823-9796 and email is email@example.com.Kristin L. | Overall Experience
I like this storage place but the only thing is the worker who gave me a storage unit did not give me an access card or code to get into the storage building after office hours, my guess is because they were so busy and they just totally forgot that part. Overall my experience here was great, very clean units and really nice staffLENORA S. | Overall Experience
El cliente no dejó un comentario.O'Raun A. | Online Move In
El cliente no dejó un comentario.Manuel C. | Overall Experience
El cliente no dejó un comentario.SEAN S. | Overall Experience
My stuff was safe and secure for 4 years in this facility. The staff is so kind and helpful. The facility is cleaner than a doctor's office! I'm almost sad I don't need to use this place anymore. Thank you for everythingSARAH E. | Overall Experience
Through either mistakes, incompetence, or criminal behavior all the items in my storage unit were disposed of FIVE days after I started to put them into the unit, using the access code I had been assigned. In addition I am being charged late fees for a unit (1027) that was not my unit. An insurance claim has been opened to recover a portion of the value of the items that have been lost. I am still in shock that, as an aritist, I have lost the majority of my artwork and that of others that I collected. I have also lost family heirlooms going back over 100 years. Also my jewelry and my passport. This is an active case. I have refrained from going public with my experience at this time as we work through claim process. A police report was filed. Will never use or recommend Uhaul.Ellen c. | Overall Experience
There was a lot of confusing and moving units at first because of damage to locking mechanism on the first one, then told to go to another, then another, and finally got one that wasn't being used. Staff at front seemed to be busy and not focused on the details but it was resolved. Still not sure if I will be charged for the right unit and if my prepayment will go through properly. We shall see.MICHAEL R. | First Impressions
Loved the staff big shout out for Veronica Rick and Amycaroline j. | Overall Experience
El cliente no dejó un comentario.timothy m. | First Impressions
Everyone was always friendly and helpful. Building was always clean. I felt very comfortable there by myself.BARBARA B. | Overall Experience
I reserved a unit. When I got to it I found it was actually rented by someone else. Had to keep my movers waiting, on my dime, while a new unit was found for me to rent. Staff was helpful and courteous though.Ellen c. | Overall Experience
The Manager has a put the customer first attitude and it was obvious because of the way the store and equipment was well maintained. I have used the services of this location several times and each time the service was exceptional. I will definitely refer friends and colleagues to this location. Thank you for taking care of me during a very stressful move. You took all my worries and put them to rest. Give the team there high fives.Rogers B. | Overall Experience
I cannot believe I got such a large storage unit for a month free. Very nice storage building extremely secure n safe building.Viki K. | Overall Experience
El cliente no dejó un comentario.BARBARA B. | First Impressions
It’s a friendly and clean, I would recommend it to anyone who needs a place to store family belongingsJohn W. | First Impressions
El cliente no dejó un comentario.BRUCE C. | First Impressions
El cliente no dejó un comentario.John V. | First Impressions
El cliente no dejó un comentario.Solomona S. | First Impressions
The staff went above and beyond during a difficult time in my life...keenan M. | Overall Experience
The staff was always Very grumpy and rude. They acted like helping you was a chore and it was quite concerning. The only gal that was super sweet was the older cleaning lady that came the the storage building. She was always so friendly and helpful. I always felt bad for her because she had to clean up some really nasty stuff left by people at the entrance. She should get some kind of compensation. Sometimes there are USED NEEDLES, pee cups and literal human poop and she cleans it with a smile on her face. She is definitely a saint.AMBER D. | Overall Experience
Ms. Veronica is simply amazing. She felt like family and went above and beyond to serve. Thank you for being so awesome!!!Michael J. | Overall Experience
Great customer service and friendly staff! Thank you much Veronica!Roy E. | Overall Experience
El cliente no dejó un comentario.Dannialle C. | Overall Experience
El cliente no dejó un comentario.Anita S. | Overall Experience
The staff were extremely helpful and the products were a real value. The storage was secure and super clean. Felt like an extension of home.Daniel D. | First Impressions
Mrs. McDowell was awesome! She was very pleasant to work with and I appreciate her going above and beyond the call of duty. She is great at accommodating those who seek uhauls services, prompt but extremely thorough. The storage facility and store was very well maintained, organized and exceptionally clean. I'm looking forward to continue working with UHaul.Emoni d. | First Impressions
With only one person working, I was very satisfied with the services provided. Very good job.Sarah H. | First Impressions
El cliente no dejó un comentario.SEAN S. | First Impressions
NingunoTommie M. | Overall Experience
El cliente no dejó un comentario.Susan O. | First Impressions
El cliente no dejó un comentario.susan o. | First Impressions
Very friendlyJade G. | First Impressions
El cliente no dejó un comentario.JENNIFER P. | First Impressions
Great experience. Have been a previous customer but have never done this type of use. One way trailer and using the storage. Very smooth and great location with an amazing staff.PETER MICHAEL T. | Overall Experience
Veronica is the BEST!!Papaofo L. | First Impressions
Staff were extremely helpful in all aspects of storing, moving supplies and moving information . Veronica was great.Michael P. | Overall Experience
El cliente no dejó un comentario.Anita R. | First Impressions
El cliente no dejó un comentario.Candice L. | First Impressions
El cliente no dejó un comentario.adam j. | Overall Experience
I'll come back again, if I need itmateo v. | Overall Experience
The staff here is extremely helpful & friendly. The units are easily accessible and affordable.Kevin N. | First Impressions
Thanks to Veronica I had all the best service including truck rentals.FANNIE R. | Overall Experience
Horrible communication, the cancellation process took way longer than it should have and it was practically impossible to ever reach a human there. The storage building smells horrible all the time, there's always garbage around. The storage room is dark, it's extremely hot on the 3rd floor. Not impressed with this location at all. Not worth the storage rateJOSIAH ALLEN S. | Overall Experience
El cliente no dejó un comentario.Joseph M. | First Impressions
El cliente no dejó un comentario.Leah c. | First Impressions
Great staff, professional and helpfulTrina H. | Overall Experience
Veronica and her team are the best!Jayly M J. | Overall Experience
El cliente no dejó un comentario.thomas c. | Overall Experience
The storage unit was like working in an oven or sauna. Unnecessary hot. After hours the sliding door did not work with my access code making it impossible to move things in and out after I got off work. On most occasions there where no carts available, and people parked right in front of the door, making it difficult to load my truck. There were a lot of homeless people hanging around, and weird people riding around on the carts inside the building. Also people with dogs hanging out inside the building, and intoxicated people hanging around. I was never comfortable being there alone.Julie S. | Overall Experience
Great staff. Very courteous to myself and daughter. Clean too.KEVIN P. | Overall Experience
Initial and secondary assigned storage were BOTH occupied, storage areas were in the 80's, and entry area was cluttered. Returned a rented trailer on time, but was contacted at drop off location (not Boundary) two days later, requesting I intended to return the item. Trailer was in the yard, but associate was too busy to follow-up previous call with customer.ENRICO N. | First Impressions
El cliente no dejó un comentario.jerry l. | Overall Experience
No se aplicaJamaille A. | First Impressions
It was frustrating when we first started using the storage facility years ago. According to corporate policy they determine what units to open and when. We walked by 15-20 empty units to get to ours. When asked why, they said they couldn't use those until corporate opened them in the computer. I guess that makes since somewhere.Jason R. | Overall Experience
They could use some air circulation in the summer time to reduce the smell from other units stored items. During the winter it's good though. Helpful staff!Jason R. | Overall Experience
El cliente no dejó un comentario.JOSEPHINE P. | First Impressions
From friendliness and helpfulness of staff, to secure storage units, to fair dealing during the corona crisis, I would rate U-Haul on Boundary Avenue top notch.Terry B. | Overall Experience
Easy to use, great location and relatively inexpensive. My stuff was secure and I never felt it was in danger of being broken into. The staff is also great and friendly.william o. | Overall Experience
El cliente no dejó un comentario.Sam P. | Overall Experience
El cliente no dejó un comentario.Theresa S. | Overall Experience
The sttaff was particularly helpful and friendly. Cannot praise them enough.Janet B. | First Impressions
I shouldnt have to pay extra to access my belongings after hours. i work 72 hours a week and accessing my unit before 7pm could be difficult to do. All the staff was great, but them not having a good telephone system or intra messaging system that working properly caused me stress trying to reach someone in the store. I kept getting reservations which they couldn't help me. A good team needs equipment/ tools that works to get the job done. the staff made up for the lack of communication due to the equipment not working and me not being able to get a hold of someone.alicia b. | Overall Experience
Rat pee was over my furniture in the back. GROSS! I didn't have food stored there at all.Rebecca E. | Overall Experience
El cliente no dejó un comentario.Diane P. | Overall Experience
Thank you so muchHiram C. | Overall Experience
The manager Veronica is awesome helpful and I recommend hercaroline j. | First Impressions
El cliente no dejó un comentario.fredrick c. | First Impressions
Great services I really like this specific location!Fraylen G. | Overall Experience
1. With Covid19 no sympathy, constant excessive charges, 2. Makes difficult to make payments or if getting help situation to fix, not understanding at all 3. Doesn’t try to make customers feel we can come to agreement or better This is for Anchorage areas out of state cones off better understanding and hope to help with a situationKaren L. | Overall Experience
Thank you so much for everythingHiram C. | First Impressions
El cliente no dejó un comentario.Irania M. | First Impressions
El cliente no dejó un comentario.Vincent L. | First Impressions
Wonderful experience. It went very smoothly.Angela F. | First Impressions
El cliente no dejó un comentario.Jared D. | Overall Experience
Returned a box truck after hours. The procedure to check it back in on my cell phone did not work. Please check your site to ensure ease of use and accurate instructions. Over the past millennia, all of my experiences with U-Haul have been great. The counter person at this location gives outstanding customer service. A salary increase is highly warranted. Keep her happy as that, I want her there in the event I need her expertise later.John L. | First Impressions
The manager Veronica was so nice and the young man Scott he was amazing as well I will be referring people to this uhaulJasmine J. | Overall Experience
Excellent, Service in the Anchorage area, when reach out of state assistance, not so good, Thank you so muchKaren L. | First Impressions
Absolutely great fast paced in system, quickly and timely matter and just what I need also can access my storage 24 hrs I hate not being to get to my things that was a plus. Made it so easyKaren L. | First Impressions
The employees at facility were helpful at this location and the Palmers store where I dropped off the truck.christine o. | Overall Experience
Great staff! Very friendly and helpful. Thank you!Chism L. | Overall Experience
I love this place. I call everyone there my Uhaul FamilyJennifer M. | Overall Experience
Simply thank youDAMETRA M. | First Impressions
Staff went above and beyond to help us multiple times. I highly recommend this place.cynthia d. | Overall Experience
It was an excellent place to store my belonging.Tommy B. | Overall Experience
I had a great experience 🤗Darcy Y. | Overall Experience
Very helpful staffJason L. | First Impressions
I found the facility to be very well maintainedkathy m. | Overall Experience
Always super helpful, courteous, & will work with you to get set up appropriately. Highly recommend this location.ANGELIQUE M. | First Impressions
Overall very helpful had some issues with the security alarm when we was storing our stuff, but very helpful. Parking is difficult at times, depending on how busy it is.Daniel N. | Overall Experience
Very courteous and helpful service.Detrick W. | Overall Experience
The staff is amazing.CECILIA J. | Overall Experience
The attendant was willing to help with my special requests.Martin A. | First Impressions
Manager is rude and comes off threating. Treaded me like I had done something wrong when nothing had even happened.Josh R. | First Impressions
VERY PROFESSIONAL & HELPFUL. REALLY ENJOYED THE EXPERIENCE. OTHER STORAGE BUSINESSES NOT AS ATTENTIVE. THE COMPLETE STAFF WAS VERY GREAT!!!!marva b. | First Impressions
Prices are right in line with less maintained storage facilities in town. The security is great! The staff is awesome.MICHAEL M. | Overall Experience
Great customer service and friendly staff.Brandon O. | First Impressions
Great service has been provided. Very helpful group of people that are working there.James C. | First Impressions
From the moment I walked in I was treated like a gold star ..rather a PLATINUM MEMBER. Amber.. just WOW from Coffee & the smile of an angel-made my choice to use U-Haul valid... 5 STARS ALL DAYRichard L. | First Impressions
Very personable and customer service orientated.loanne m. | First Impressions
Highly recommend this Uhaul.robin d. | Overall Experience
you guys are greatEuQuasia L. | First Impressions
The ENTIRE staff @ the Boundary location (Anchorage, Alaska) is simply AWESOME! They were always helpful, polite and always greeted me with a smile. I truly.appreciated this!!Cyrenthia N. | Overall Experience
The staff was very nice & helpful. The facility was clean & in great shape. If you're moving, use one of their trucks, & need short term storage take advantage of the free month.cynthia d. | Overall Experience
Customer service was very helpful. Storage area is clean. Lots of carts on hand made unloading and moving the items to storage quick and easy.cynthia d. | First Impressions
I loved the online abilities, the easy access to the unit and the cleanliness of the facility.Lisa Y. | Overall Experience
Very modern and especially clean, quite protected from weather, well lit, and seems very secure.Leo L. | First Impressions
Very pleasant staffJackie G. | First Impressions
The staff at this Uhaul facility is are wonderful and always willing to help their customers! For me personally they've gone above and beyond in helping me! I highly recommend this facility...Robin D. | Overall Experience
good thanksEuQuasia L. | First Impressions
Very clean. Great customer service.lori k. | First Impressions
I was only here for a short time but my experience was greatChi Lin G. | Overall Experience
The staff were accommodating and courteous. Definitely a good moving and storage company.carmelita k. | Overall Experience
Great people. Helpful on several occasions.todd f. | Overall Experience
It was to easy and smooth I was shocked wasn't what I was expecting as I was dealing with all the chaos of moving my world. The service members went above and beyond, facility was clean and bright.Thomas J. | First Impressions
excellent serviceGilberto O. | Overall Experience
Very nice place!trenton b. | Overall Experience
My furniture was in mint condition as it was picked up by the movers. The climate control in the storage great.It was convenient to have the monthly payment plan set up. ¡Gracias!Mary G. | Overall Experience
Amy is awesome!amy b. | First Impressions
A terrible experience as the truck died on us 3 times. was swapped with another truck. A fella named Dan with Traffic called us a liar. I would like to have a call for some one. 907 715-6440.Jesse B. | First Impressions
Highly recommended.chad d. | Overall Experience
Representative was responsive and went above and beyond what I asked for!Jennifer B. | First Impressions
I was very impressed with how clean the facility. Being charged extra to have access after 7pm is not realistic and almost impossible for a working person. I would suggest it be 9pm.alicia b. | Overall Experience
Absolutely great customer service and very courteous.Detrick W. | First Impressions
Facility is well-maintained and clean, except for the few abandoned items left at loading area. Sales staff are knowledgeable and responsive.Jed D. | First Impressions
I would recommend without hesitation.chad d. | First Impressions
I don't normally get the best service at this location. Jasmine was very knowledgeable of the products and service offered by Uhaul. I was very impressed with how clean the storage units were.alicia b. | First Impressions
Great place!Brandon A. | Overall Experience
Staff was knowledgeable and friendly.jessica t. | First Impressions
Very clean facility!Martin r. | First Impressions
Extraordinario servicio al clienteMarvin Y. | Overall Experience
Very helpful staff. A very tall gentleman, who identified himself as "the tall guy" who may be new there was frequently quite helpful to me and clearly is pro-service.John G. | Overall Experience
Longer hours on the storage unit would have been nice, otherwise a great experience!Sarah M. | Overall Experience
Great place to store your personal items. Very military friendly no complaintsmatthew k. | Overall Experience
We were extremely impressed with this Uhaul facility! Very clean and secure. The staff were very friendly, knowledgeable and went the extra step to help us! Highly recommended!!!james c. | Overall Experience
Love working with staff at Boundary U-Haul!Dan M. | Overall Experience
Overall, our experience was not pleasant. Many things were broken, the box was very beaten up, and the staff at both locations seemed uninformed and uninterested in helping us.Milton T. | Overall Experience
I have filed a BBB complaint for billing practices.Rachel R. | Overall Experience
It was overall a good experience. The app made it better.john h. | Overall Experience
Staff was great!amy s. | Overall Experience
Not very organized or professional.. not helpful or knowledgeable of proper business etiquiette and providing great customer service.. they aren't very informative .. of the way things work and how pAudrey C. | Reservación
Customer service lacks.justin b. | Overall Experience
Poor/rude service Some locks incompatible with some door slippery floors Faulty exit door (really needs fixed) Unable to access my items 24/7(rediculous, no storage unit does that) neveruhaulRyan R. | Reservación
An excellent experience all around from finding a storage unit and making a reservation to check out and return of the unit.Nicole K. | Overall Experience
Very clean facilityBrandon A. | Reservación
Who ever the manager at this store was a really cool and professional 10/10Curtis M. | Overall Experience
Your entire staff was extremely professional and friendly.Ed B. | Overall Experience
No issuesDavid N. | Overall Experience
I really appreciated there being multiple flat bed carts available for use. I was able to load my storage unit and unload very quickly.Cheryl M. | Overall Experience
If I need to rent a storage unit again I will come back to you guysDewanda H. | Overall Experience
Jasmine is so good at her job, explaining everything to us when we checked in! Really like all the carts on hand. Felt like our Goods were safe at all times. Great Facility! Very well managed!Keith R. | Overall Experience
I was very impressed with our Uhaul storage experience! The unit was very clean and secure. So secure, I even struggled getting my unit open without the alarm going off, so I KNEW a robber couldn't;)brittany z. | Overall Experience
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