Customer Reviews for U-Haul Moving & Storage of North Anchorage

2,853 comentarios

5700 Boundary Ave   Anchorage, AK 99504

(907) 331-6233

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(907) 331-6233

5700 Boundary Ave
Anchorage, AK 99504

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Taona E. 
Clasificación:
5.0

Extraordinario servicio al cliente

Sir T. 
Clasificación:
4.0

More efficient check in process when keys just need to be dropped and there is a long line of other customers with more time consuming tasks.

Stephanie P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn A. 
Clasificación:
5.0

Busy place but always helpful!

Ann W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD S. 
Clasificación:
5.0

Very helpful & efficient!!

Patrick C. 
Clasificación:
5.0

Gracias.

Debra D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

malamalama S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry B. 
Clasificación:
5.0

The equipment and the customer service was over the top

jack R. 
Clasificación:
5.0

The staff are very friendly and proactively helpful. Process was simple and straightforward.

CATHERINE C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kenneth T. 
Clasificación:
2.0

Couldn't find anyone to help when I first arrived. Girl behind the counter more interested in her computer screen than me. Wanted to check vehicle in with someone but ended up just leaving it with key on the seat. They asked me at check out how long I needed it for. I thought a day was 24 hours. I told them probably only 4 hrs. When I called to extend my time by an hour was told I would have to pay for another day. Makes no sense. Frustrating.

Donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bieter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim M.  |  Overall Experience 
Clasificación:
5.0

I use u-haul alot always great service.

Jimmie V. 
Clasificación:
5.0

Gunnar was very helpful. His time was very much appreciated in cataloging the condition of the rental.

JOSH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick S. 
Clasificación:
5.0

Keep up the great work

JOSEPH D. 
Clasificación:
4.0

Would've been nice if the employee told us about the damage on the truck before getting the keys. Never received an email receipt for the rental either.

mamie P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DonaldC R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney A. 
Clasificación:
5.0

Trailer was clean, serviced and ready to go. No surprises and staff was polite and efficient with customer focused service

archie V. 
Clasificación:
5.0

The employees were friendly and helpful. And the process was pretty quick. Gracias

noah A. 
Clasificación:
3.0

Trucks were smelly and they definitely need more staff

Samantha D. 
Clasificación:
5.0

El cliente no dejó un comentario.

VON R. 
Clasificación:
1.0

The guy at the drop off location was extremely rude and unhelpful. It seemed like me returning my truck was a burden on him.

Aaron F. 
Clasificación:
5.0

Do something about the Eagle River,AK location.

George C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANS R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin E. 
Clasificación:
5.0

Great service!!!

laurence S. 
Clasificación:
2.0

Have vehicles ready and confirmed before customers like me with a reservation was told they were not vehicle available.

Stacy H. 
Clasificación:
5.0

Kyra and her staff were excellent. They were flexible with us changing the drop off and pickup dates. I highly recommend Kyra and her team of ubox drivers.

Thea R. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jamieson I. 
Clasificación:
5.0

Vehicle was 15 minutes late due to zero time between rental periods. Backup vehicle was in use by employee.

Terry L. 
Clasificación:
5.0

thanks

Art C. 
Clasificación:
3.0

No availability for 10 foot truck. Radio didn't work in truck. Passenger door didn't open from outside.

ANDREW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

tapaui T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
3.0

had to drive 50 miles to get a unit even with a 2 week advance notice

Ken C. 
Clasificación:
5.0

El cliente no dejó un comentario.

tauinaolapuni f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

melyanie G. 
Clasificación:
3.0

Windshield interior was so dirty I was unable to see through it.

Gary W. 
Clasificación:
5.0

Great employee attitude. Love coming to this location. Keep up the great work!

Kennedy T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald R.  |  Overall Experience 
Clasificación:
3.0

The facility seems short staffed (ALWAYS). Waited on hold for OVER two hours Saturday, and have been on hold, then called at the same time, requesting the status of a truck. The staff are disorganized at times (misplaced keys, vehicle whereabouts).

ENRICO N.  |  First Impressions 
Clasificación:
4.0

My original pickup location was off the Old Seward Hiway near Center st, the location was changed to 4751 old Seward, someone at the 4751 location over rode my reservation and gave the truck to someone else. They sent me to another location off of Boundary where I was able to get a truck.

Kelly J W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raylyn H. 
Clasificación:
3.0

Improve the cleaning of each vehicle and trailer prior to sending out with each customer.

Gary W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melinda P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Petra J. 
Clasificación:
5.0

The gentleman i worked with was great. The prior renter of the trailer was 2.5 hours late, they gave me options, I picked what worked for me and my schedule. They also gave me a dolly to use for free for my troubles. In the end I was happy with my experience working with this location.

Pondador V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Asemai P. 
Clasificación:
5.0

Great employees!! So extremely helpful

Joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin B. 
Clasificación:
4.0

Michael was very helpful , friendly and professional.

Michael C. 
Clasificación:
4.0

Vehicle was all scratched up. Was not previously reported.

June T. 
Clasificación:
5.0

Hi problems good experience

Gregory C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda E. 
Clasificación:
4.0

Make sure that all lights on the vehicle work, and that all indicator lights are off. Also, please have someone check if your customer is a first-time user of your services and offer help if they're unfamiliar with a vehicle that large, etc. Thank you!

Chris P. 
Clasificación:
5.0

The clerk was very professional and helpful throughout the whole check in process

thurman r.  |  First Impressions 
Clasificación:
2.0

We had problem after problem moving from Maine to Alaska. The Maine office was the worst. Missed appointments, wrong charges, misquotes of delivery, couldn't get them to pick up pod or phone. The Anchorage office was much much better, but still had to deal with a broken pod, wrong delivery date, missing trailers, and such. I don't think we will ever work with uhual pods ever again.

Melissa R. 
Clasificación:
4.0

I had reservations at a different location for 2 months. Went to pickup trailer took them 1 hour to figure out they didn't have it so went to the other location to get the trailer. Not happy.

Brian J. 
Clasificación:
5.0

Nothing! You guys are wonderful!

LARETHA E. 
Clasificación:
5.0

It’s safe, clean, and secure, I love it.

Lose M.  |  First Impressions 
Clasificación:
5.0

The customer service was impressive. My problem is trying to get through to someone and the website but the impeccable customer service made it a great experience.

Cameron C. 
Clasificación:
4.0

The only issue was the price was a little steep, but you get what you pay for. I am waiting on a refund because i was charged for a second month storage and I returned the box and all the pads in a timely manner.

Debora B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S. 
Clasificación:
5.0

The one-man staff managing turn-ins, rentals and sales on the morning of July 9 was overwhelmed with customers. In spite of that, he kept things moving and provided solutions that made the best of a bad situation.

Tony H. 
Clasificación:
5.0

We had the container delivered to our location so we did not see the pickup location. But it would not let me submit without answering that question!

Evelyn F. 
Clasificación:
5.0

This is by far the best location in anchorage. I have used a lot of the locations and much prefer this one. Quick and professional staff. They even let me check in and out before they open.

Jeff P. 
Clasificación:
1.0

The general manager Cade at the northeast store gave away my reserved 17 foot to a female

Ishmael S. 
Clasificación:
5.0

Hard working team. Very laud back but still highly professional.

Jim T. 
Clasificación:
5.0

Let it be known that if you rent for multiple days order a day or two extra (extra miles also). It's nice to see the total amount deducted less than pending charge. Cause day by day is way more expensive.

eric A. 
Clasificación:
5.0

I really enjoy the helpful staff at this location. I have been doing business with them since they have opened. I highly recommend them to everyone..

Helen S.  |  Overall Experience 
Clasificación:
5.0

This is such a nice uhaul location. The employees are always so helpful and friendly. Specifically this rental - Cade, Joe, Ostin, and the new counter guy were all very helpful on a busy morning. Aimee is also always awesome even though she was off this morning.

Alan H. 
Clasificación:
5.0

Awesome job by customer service in fixing a rental error.

Eligah C. 
Clasificación:
5.0

The gentleman that got my storage unit all set for me was great. I believe his name is Cade. He made sure I had everything I needed and answered all my numerous questions.

Tami C.  |  First Impressions 
Clasificación:
5.0

Perfecto

Barbara D. 
Clasificación:
5.0

Another excellent experience with Uhaul. I'm glad I can count on you.

Raymond O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaylene I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jebther G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathon S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jayden S. 
Clasificación:
5.0

Clean, organize and big location, friendly staff and professional

Rafael M. 
Clasificación:
1.0

El cliente no dejó un comentario.

darrelbien P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany C. 
Clasificación:
4.0

Gracias.

CORRY D. 
Clasificación:
2.0

Head manager lady was awesome and helped me get my move-in process quickly, without any stress or problems. The facility was nice and clean when I arrived, and the cleaning lady in the storage was polite & helpful when I went to my unit. I highly recommend this uhaul facility. The employees are wonderful.

Gracy L.  |  First Impressions 
Clasificación:
5.0

Nothing really. Only one person there so he was really busy, but he took. Are of us well.

Jim D. 
Clasificación:
2.0

My unit got broken into and over $4,000 worth of stuff got stolen. My 24hr access never worked. Most the people working there had no clue how to operate their system or would close early/open late

steven c.  |  Overall Experience 
Clasificación:
1.0

I was charged for things I was told I would not be charged and have wasted over an hour of my fucking time on hold trying to get the situation remedied and still got no answer

Toni J. 
Clasificación:
3.0

We never received our dolly

CHRISTINA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aboagye A. 
Clasificación:
1.0

Fhjkkkkk

desmond o.  |  Overall Experience 
Clasificación:
4.0

Truck was clean but I had to add 3 quarts of oil just to get it to show on the stick. Associates where friendly and helpful and overall process was really smooth

John G. 
Clasificación:
5.0

Nothing - Cade and Amy and other employees were helpful and knowledgeable; and, if they didn't know something, they checked with another.

Lynda Z. 
Clasificación:
5.0

Ninguno

chanelle A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leland J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna s.  |  First Impressions 
Clasificación:
3.0

I was told that I would get a free lock on move in but there was no lock in my unit and was told I had to pay for it.

Christopher C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

PABLO W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa I. 
Clasificación:
5.0

No complaints

Mark B. 
Clasificación:
5.0

I enjoy the U-Haul experience

Scott L. 
Clasificación:
3.0

When you have new hires working, have a manager or lead help them by shadowing so they don't keep you there cutting into your rental time!

APRIL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

tony P. 
Clasificación:
5.0

You do a great job

Ralph F. 
Clasificación:
4.0

The check out process was super slow. Many people both renting equipment and buying supplies with two employees. Despite both working extremely hard and I don't blame them at all but, another associate would help.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

dale e.  |  Overall Experience 
Clasificación:
5.0

All of my dealings with Uhaul so far have been  positive. I would recommend it to anyone. Storage units in Anchorage clean, locked, organized, heated. Really a positive experience.

Rosalie B.  |  First Impressions 
Clasificación:
3.0

Had billing issues need resolved

KENNETH P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON C.  |  Overall Experience 
Clasificación:
3.0

Being able to access your unit 24/7 would be nice

cody S.  |  Overall Experience 
Clasificación:
5.0

thank you very much for my storage unit nice and warm

WILLY T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REGIDOR C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN A.  |  Overall Experience 
Clasificación:
3.0

Second day there, my neighbors lock was on the floor all drilled out busted in pieces and we opened the door and go figure it's completely empty. Not very comforting it's that easy to do that here and nobody noticed at all otherwise they'd of cleaned it up.

Felicia H.  |  First Impressions 
Clasificación:
5.0

The service here is second to none. Each unit has its own security, which is well worth what you have to pay. You can also spend an extra $10 to have 24/7 access to your unit. I give this location 5 stars!

JOSEPH C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

randy r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose S.  |  First Impressions 
Clasificación:
3.0

It makes it harder now that everyone has to go online to get a unit or rent equipment. Some of us still do not feel comfortable doing that. After I have had my ID stolen multiple times I prefer I person.

Helen S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cymone M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

mark b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david o.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JIMMY S.  |  Overall Experience 
Clasificación:
5.0

Very good folks to work with

Jebther G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice M.  |  Overall Experience 
Clasificación:
5.0

I also dealt with a Joseph Bratcher who o was above and beyond helpful not only with me but all the customers. It was an impressive site to see him deal with a line of customers so smoothly. My thoughts were where can I find a guy like this for my company.

Leopoldo R.  |  Online Move In 
Clasificación:
2.0

Horribly customer service, better training would be great. Miscommunication between stores and customers service. Customer service stated I had a balance and charged my card 3-4 times because something was wrong with their system and said it was paid and then I received a bill 3 days later in the mail from the store for the same balance. They told me it didn't go through its very confusing. On my end it was charged it's frustrating and I felt like nobody helped.

christine l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Audrey C.  |  Overall Experience 
Clasificación:
4.0

Joe was super helpful and really on top of his job. Amazing asset to the company.

NICKELLE R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann W.  |  First Impressions 
Clasificación:
5.0

The NEW management and staff were more organized and professional and worked with me. Also didn't give my wife hassle when she had to go in on my behalf. Very Satisfied ThankYou

santaclaus t.  |  Overall Experience 
Clasificación:
5.0

Great experience and help from Amy and Joe!! Great help!

Ashley L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

roy b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT M.  |  Overall Experience 
Clasificación:
5.0

Best service ever

JOHN B.  |  First Impressions 
Clasificación:
5.0

Very helpful staff

Leopoldo R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen A.  |  Overall Experience 
Clasificación:
5.0

The young lady assisting me was extremely courteous. She went to the trouble of taking me to the storage building and showed me what to expect, ie. how to access and where the elevator was and it's operation. When I signed up, she made it easy by showing me again. Excellent service, for sure! Most commendable!

William G.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

ed r.  |  Overall Experience 
Clasificación:
5.0

The sudden significant rate increase was a major deciding factor in closing out unit. Otherwise this is a great location for Storage. Very clean, Secure, Automated, has frieght elevator, and very goal oriented staff concerning Covid-19 safety and practices.

Eligah C.  |  Overall Experience 
Clasificación:
5.0

It was very helpful ,clean, stuff very nice ,thanks 😊 Uhaul storage room keeps my stuff in one piece

CHOLTIRA R.  |  Overall Experience 
Clasificación:
5.0

Very nice administration, very friendly loving staff.

rosalba c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Eleesa W.  |  Overall Experience 
Clasificación:
5.0

Great service! So helpful when we were in need. Would highly recommend using the U-Haul Facility on Boundary Ave.

Jilene G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki h.  |  Overall Experience 
Clasificación:
5.0

Staff and storage facility were great

Steve P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLY T.  |  Overall Experience 
Clasificación:
5.0

Will be back!

ann w.  |  Overall Experience 
Clasificación:
2.0

Spending two hours of your rental time doing nothing but working through 1) staff inability to run computer effectively 2) staff training on company procedures. Eddie was great but he was going in 50 directions with two female staff who could not complete a purchase, finalize a rental contract or refund myself for packing items that were not used. Waited 40 minutes after getting my storage unit (1135) because there was a lock on it. It was a very frustrating. But kudos to Eddie who did all he could to serve customers and stayed pleasant and professional the entire 3 times I was there yesterday.

KIMBERLY O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kristen k.  |  Overall Experience 
Clasificación:
1.0

I will never use this facility nor Uhaul again in the future. Staff treated ever customer that I seen plus myself like it was an inconvenience. They did not explain the contract when moving in. When I rented my truck, I was told in my contract that I would have 1 month free rental, when I went to use that in Anchorage I was told that they didn't do it anymore (even though on the wall it still says that they do). Every time I went to address the staff they were ignorant and in un-professional. Very poor customer service, and who ever is manager, should have updated classes on professionalism and customer service.

Jared M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRETT S.  |  First Impressions 
Clasificación:
1.0

I need someone to please call me! I've left maybe 5 messages for management to call me back and haven't heard from anyone. We were given 2 free months of storage and have been locked out 3 times and denied our after hours access. I paid the overdue amount even tho I wasn't supposed to just to avoid any further problems and now I'm receive information on a move out? Please call me! Jen 907-980-9080

Jennifer B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Arielle I.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE S.  |  Overall Experience 
Clasificación:
3.0

Over priced and was hoping to be prorated for the last month. Staff was great

cory t.  |  Overall Experience 
Clasificación:
5.0

Mr Dennis and GM Mr Rick was very nice and outstanding! We had issues coming up with a UHAUL truck from New York State and they assist us with it. UHAUL truck was leaking water into our household goods.

jenny c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER P.  |  Overall Experience 
Clasificación:
5.0

Very accommodating to hearing impaired customer

Eligah C.  |  First Impressions 
Clasificación:
5.0

Exceptional staff! Very helpful, friendly and accommodating!

Jennifer B.  |  Overall Experience 
Clasificación:
5.0

Thanks for the 24 access..so i could move stuff in after work!!

Ashley L.  |  First Impressions 
Clasificación:
5.0

Vertical helpful went way beyond in!!! Would refer the to my friend's !!! Great experience ❤️!!!

DONALD P.  |  First Impressions 
Clasificación:
3.0

Told I couldn't get a storage unit because none available. Left the store went online and boom three units available and received on. Arrived and issued unit 1030 (reserved a first floor). Checked unit and it had a lock on it. Went back and he said he will work it out as I rented a $19.95 uhaul as well and he said I would have a unit upon return. Got in the uhaul and the fuel guage was off what he told me (took a picture) upon return I was issued unit 3030 (not what I reserved). Turning in the uhaul I mentioned I traveled a total of 12 miles and told him the gauge wasn't at 7/8 but closer to 3/4. He assured me he would make a note of it and I wouldn't be charged. I was charged $31 for fuel to go 12 MILES!!

JOSHUA G.  |  First Impressions 
Clasificación:
5.0

Caring helpful people

ann w.  |  First Impressions 
Clasificación:
5.0

Very clean and well maintained. I always felt safe in the facility.

Allan K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R.  |  Overall Experience 
Clasificación:
5.0

Very happy with the atmosphere. Very impressed with the cleanliness. Top notch operation!

Brent R.  |  Overall Experience 
Clasificación:
5.0

Staff go out of their way to be helpful. And I've learned to call early in morning to get someone at the rental location rather than a call center. These guys are BUSY and managing a lot, which makes the level of service they provide even more noteworthy. Thanks Aimee! Thanks Ric! Thanks Jasmine! Thanks Joshua!

Leslie K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

teresa b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Germaine P.  |  Overall Experience 
Clasificación:
4.0

Clean appearance overall. Staff is nice and friendly. Great customer service. Thank you for your service.

Sherleen Marie O.  |  First Impressions 
Clasificación:
4.0

I gladly appreciate u haul for accepting and being so friendly and kind with their customer service. First time using a storage and this is the only place I will recommend for myself and others to use.

erikka w.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

easter h.  |  Overall Experience 
Clasificación:
3.0

It was a real bother to the staff to help us. I understand the power was off but wow........

jessica t.  |  First Impressions 
Clasificación:
5.0

Other facilities in and around this city need to follow your lead.

richard s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Arthur H.  |  Overall Experience 
Clasificación:
5.0

Great

Timmothy S.  |  Overall Experience 
Clasificación:
3.0

they were very helpful ,but short staffed waited 45min to get a truck.

Shawna b.  |  First Impressions 
Clasificación:
5.0

Great, friendly crew

MARK B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timmothy S.  |  First Impressions 
Clasificación:
5.0

Very friendly, and very helpful

BRANDON C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY J.  |  First Impressions 
Clasificación:
3.0

My code does not work

Sabrina N.  |  First Impressions 
Clasificación:
5.0

The only thing that I would make different is when you’re checking in or checking out that you don’t have to get on the Internet because some people don’t have phones that have Internet so it was a little hard for me to check my U-Haul in

Vicki h.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandyn H.  |  Overall Experience 
Clasificación:
5.0

Had a conflict and the staff solved the problem to both satisfaction.

james k.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

tanya b.  |  First Impressions 
Clasificación:
4.0

I will always use U-Haul to rent in the future

Kuka M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

OSCAR H.  |  Overall Experience 
Clasificación:
1.0

Be aware of the hours you can access to the storage. They closed at 7pm even the website stated we have access until 10pm. We found out while we were loading the truck at 7pm. The staff came to lock the door. If we knew it before, we would have gotten 24hr access.

MAKOTO M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELA T.  |  First Impressions 
Clasificación:
1.0

I had many issues with the facility. Staff was friendly and as helpful as they could be, but they were overwhelmed. Way too many customers for way too little staff. I almost always had to wait. When I signed up for a unit, I was asked to sign an agreement, but was not given time to read it or given any paperwork. There was also a lock on my unit when I went to use it and I had to walk all the way back to ask staff to remove the lock (and wait for them to stop assisting other customers). When I arrived to move my belongings in, carts were being horded by other customers. These customers were not actively using the carts to transport items, but spent 30 minutes going through the belongings in their unit. I asked respectfully to use a cart and was declined. I then asked the staff for assistance. They did nothing to stop the cart hording. Also, while moving in my belongings, I was told on one occasion that I could not access the floor with my unit for an hour, because they were waxing the floor. I told them I needed to move everything out of my apartment that day and disregarded them and moved my belongings in anyway. In a month, I visited my unit about 14 days to move things in (and subsequently move things out). A number of times, alarms were going off. I have stored at other facilities and have never heard a single alarm. So something appeared to be going wrong with the alarm system. I had issues with getting my access card to work. I went and spoke to staff about it (Again, after waiting). They gave me an access number. I then realized that my alarm did NOT work at all. I even tested this out by not logging in and opening my unit - no alarm. I notified staff about this and asked them to have a manager call me about prorating my unit's rent. (I wanted to move out immediately and feel that UHaul is in breach of contract for not honoring the alarms they promised me). I waited a day. The manager never called me. I decided to move my belongings to another storage facility, but to wait until my month expired, because it was clear I was not going to be treated with respect or dignity. Customer service is important to me. If a facility will have this many things wrong with it and not own up to the issues and fix them, then that is a huge disservice to the community at large and to me.

john s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTISHA F.  |  Overall Experience 
Clasificación:
1.0

My items were stolen as we were moving out. I called and management didn't do anything, he never even took my name down but said he'd call me back, which he never did. The woman who stole the items had been there for days rummaging through peoples' items as well as the free pile. It looked like she was trying to stay in the facility after everyone left, possibly staying in a unit. I have yet to receive a call back about my stolen items. I was transferred to multiple departments that ultimately left in a deadend with no one to answer me or the ability to leave a voicemail. The items stolen were over $400 in total, over twice the amount of my rent for a month. I would like a call back, or an email. My number is (937) 823-9796 and email is kristin.lookabaugh@gmail.com.

Kristin L.  |  Overall Experience 
Clasificación:
4.0

I like this storage place but the only thing is the worker who gave me a storage unit did not give me an access card or code to get into the storage building after office hours, my guess is because they were so busy and they just totally forgot that part. Overall my experience here was great, very clean units and really nice staff

LENORA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

O'Raun A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN S.  |  Overall Experience 
Clasificación:
5.0

My stuff was safe and secure for 4 years in this facility. The staff is so kind and helpful. The facility is cleaner than a doctor's office! I'm almost sad I don't need to use this place anymore. Thank you for everything

SARAH E.  |  Overall Experience 
Clasificación:
1.0

Through either mistakes, incompetence, or criminal behavior all the items in my storage unit were disposed of FIVE days after I started to put them into the unit, using the access code I had been assigned. In addition I am being charged late fees for a unit (1027) that was not my unit. An insurance claim has been opened to recover a portion of the value of the items that have been lost. I am still in shock that, as an aritist, I have lost the majority of my artwork and that of others that I collected. I have also lost family heirlooms going back over 100 years. Also my jewelry and my passport. This is an active case. I have refrained from going public with my experience at this time as we work through claim process. A police report was filed. Will never use or recommend Uhaul.

Ellen c.  |  Overall Experience 
Clasificación:
3.0

There was a lot of confusing and moving units at first because of damage to locking mechanism on the first one, then told to go to another, then another, and finally got one that wasn't being used. Staff at front seemed to be busy and not focused on the details but it was resolved. Still not sure if I will be charged for the right unit and if my prepayment will go through properly. We shall see.

MICHAEL R.  |  First Impressions 
Clasificación: