Comentarios del cliente para U-Haul Moving & Storage of North Anchorage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of North Anchorage

Grado total:

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Catherine M.
Grado:

El cliente no dejó un comentario.

Ryan A.
Grado:

El cliente no dejó un comentario.

MARICEL C.
Grado:

El cliente no dejó un comentario.

Vincent L. | First Impressions |
Grado:

El cliente no dejó un comentario.

Dan M.
Grado:

Veronica is AWESOME!!

Angela F. | First Impressions |
Grado:

Wonderful experience. It went very smoothly.

charles C.
Grado:

El cliente no dejó un comentario.

logan C.
Grado:

Can’t think of anything they could do better. Staff was great, got me in and out. Highly recommend.

Jared D. | Overall Experience |
Grado:

El cliente no dejó un comentario.

LEWIS H.
Grado:

El cliente no dejó un comentario.

Kameron D.
Grado:

They are pretty professional at this location. You can tell they are proficient at the process. I utilize this location several times a year, and it is, without fail, a breeze. In and out and down the road. Great job!

STEVE L.
Grado:

El cliente no dejó un comentario.

Dionecio P.
Grado:

El cliente no dejó un comentario.

FRANK C.
Grado:

El cliente no dejó un comentario.

Amy W.
Grado:

El cliente no dejó un comentario.

John L. | First Impressions |
Grado:

Returned a box truck after hours. The procedure to check it back in on my cell phone did not work. Please check your site to ensure ease of use and accurate instructions. Over the past millennia, all of my experiences with U-Haul have been great. The counter person at this location gives outstanding customer service. A salary increase is highly warranted. Keep her happy as that, I want her there in the event I need her expertise later.

Travis R.
Grado:

Aimee, Veronica and the rest of the staff are always helpful and this location is highly recommended.

Chandra H.
Grado:

El cliente no dejó un comentario.

Dallas S.
Grado:

El cliente no dejó un comentario.

Charles C.
Grado:

Great customer service and very friendly. Five stars experience.

Andrew G.
Grado:

This is Alaska. I had no snow tires. Got stuck in a driveway I drive a Prius in everyday without problems. No stuffs, no winter tires, no chains. This is dangerous

Jasmine J. | Overall Experience |
Grado:

The manager Veronica was so nice and the young man Scott he was amazing as well I will be referring people to this uhaul

Thomascory L.
Grado:

El cliente no dejó un comentario.

Donnell D.
Grado:

Uhaul is very expensive when you calculate mileage

Tiana O.
Grado:

El cliente no dejó un comentario.

John C.
Grado:

El cliente no dejó un comentario.

steve Y.
Grado:

Who ever rented from you lied about their email address. I live in another state and haven't used uhaul in over 7 years.

Robert R.
Grado:

El cliente no dejó un comentario.

Yvon J.
Grado:

No improve is need my thought customer service was really awesome

Tavale T.
Grado:

Fill up the gas tank full.

Nicolas B.
Grado:

El cliente no dejó un comentario.

Emily D.
Grado:

El cliente no dejó un comentario.

Josh C.
Grado:

El cliente no dejó un comentario.

William J.
Grado:

The customer service was great ! Especially Nate. He was engaging, energetic and friendly. Great experience in every regard. Thank you all so very much!!

Chuck C.
Grado:

El cliente no dejó un comentario.

Michele P.
Grado:

Great customer service and convenient!

Robin C.
Grado:

El cliente no dejó un comentario.

Thomas K.
Grado:

El cliente no dejó un comentario.

clifford W.
Grado:

Victoria helped me and made sure that I had a receipt and I turned the truck in Victoria made me feel like she had a good listening ear to my concerns

CHRISTA F.
Grado:

Staff was helpful and service was expedient.

Hunter L.
Grado:

El cliente no dejó un comentario.

Daniel O.
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El cliente no dejó un comentario.

Kyle A.
Grado:

Keep up the good work

Danae W.
Grado:

Pick a closer u-haul location to the place I moved in.

Diamond T.
Grado:

El cliente no dejó un comentario.

Rachel S.
Grado:

El cliente no dejó un comentario.

Keith D.
Grado:

I called ans asked specific questions related to my rental needs and was assured the equipment recommended would meet my needs. After I discovered this was in fact not true I called for assistance and was advised to read my contract. I rented the equipment over the phone so I did not have access to the contract so I could not read it prior to renting what I was assured would meet my needs. This led to my experience going from good to awful (thanks to U-haul roadside assistance). The tie down straps on the car hauler were frozen and unusable aside from being to short to meet my stock truck needs. I purchased from another store straps to meet my needs as I decided not give anymore business to U-haul. It's a shame because the staff at the rental location were courteous, helpful if not completely knowledgeable on the specifics of their equipment. I will place at least half the bad experience on roadside assistance the other half on the rental shop.

Dylan D.
Grado:

Staff were friendly. Quick and easy check in and check out.

souleymane L. | First Impressions |
Grado:

Excellent, Service in the Anchorage area, when reach out of state assistance, not so good, Thank you so much

Karen L. | First Impressions |
Grado:

Absolutely great fast paced in system, quickly and timely matter and just what I need also can access my storage 24 hrs I hate not being to get to my things that was a plus. Made it so easy👌

jonathan S.
Grado:

When I started driving it was till a mile I realized that the passenger side mirror was bent and was worried for my life in traffic jam. I would say when icing the truck to the renter please make sure that everything is in the right place.

Jonathan L.
Grado:

Great staff. I was very happy with my service.

christine o. | Overall Experience |
Grado:

The employees at facility were helpful at this location and the Palmers store where I dropped off the truck.

Benjamin E.
Grado:

El cliente no dejó un comentario.

Michael F.
Grado:

El cliente no dejó un comentario.

Robert L.
Grado:

El cliente no dejó un comentario.

Dennis W.
Grado:

El cliente no dejó un comentario.

LARRY D.
Grado:

El cliente no dejó un comentario.

Chism L. | Overall Experience |
Grado:

Great staff! Very friendly and helpful. Thank you!

Leo W.
Grado:

Staff was courteous and efficient and very friendly. The truck was a bit tired,had a check engine light, and other warning light the whole time, but was quite serviceable for a short haul. I would not have taken it on a long move, however. Oddly enough, I was quoted $36.00 on the web, but the total bill was actually $55.00. Still a bargain, but what gives?! All in all, a very good experience.

Jennifer M. | Overall Experience |
Grado:

I love this place. I call everyone there my Uhaul Family

DAMETRA M. | First Impressions |
Grado:

Simply thank you

Chris R.
Grado:

The lady Veronica was very pleasant & helpful. Overall the staff was very professional.

jay H.
Grado:

El cliente no dejó un comentario.

Mehmet E.
Grado:

So happy

Jacob K.
Grado:

Great customer service. Checkout was fast and simple, and staff was very friendly. Check-in was met by employee and check-in was complete in seconds. Great experience.

john G.
Grado:

I had a great experience and the staff went out of their way to help me

Adrian T.
Grado:

El cliente no dejó un comentario.

Craig S.
Grado:

El cliente no dejó un comentario.

Asha R.
Grado:

Everything was GREAT thanks

Frank B.
Grado:

When i reviewed the bill, it said i drove 7.8 miles with the 17' moving truck. When I went to fill up the gas tank, I put in $35 of gasoline into the tank. I would think that is about 12 gallons i put into the truck to fill it. Twelve gallons to move 7.8 miles sure does not sound right. I could not find my fuel receipt but will look for it. It would be the only gasoline receipt i would have because I do not own a car. I do have it on my bank account since I used my debit card with Ak Usa FCU.

Bradley S.
Grado:

El cliente no dejó un comentario.

cynthia d. | Overall Experience |
Grado:

Staff went above and beyond to help us multiple times. I highly recommend this place.

Ross P.
Grado:

Personnel seemed quite rude and put out by us being there.

Sharon C.
Grado:

Nothing the staff was efficient and very friendly.

Peter C.
Grado:

On a tight schedule and received truck with less than 1/16 of a tank of gas- so I had to go and add gas prior to beginning to move. There should be a policy that all trucks are at a minimum 1/2 tank of fuel.

Eric L.
Grado:

Nothing to improve. My experience with this location was great.

Lashonda A.
Grado:

El cliente no dejó un comentario.

Travis R.
Grado:

This employees at this location always go above and beyond expectations, these should get raises to say the least. I will continue to do buisiness and use uhaul for a long time to come.

Adam P.
Grado:

Veronica has been the best person to have helped us with customer service needs. She made us feel like family the way she took care of us and has genuine concern and care for people/customers. She works harder than most people we know and we feel she should get a great bonus &/or raise! She deserves the best! General Manager of the year & decade! Storage building is super clean, which is something we appreciate. Honestly the cleanest office & storage building areas we have ever seen of Uhaul and we have been in many being a military family and moving often. With much appreciation, K. and A. Parnell

Sonya S.
Grado:

El cliente no dejó un comentario.

Alicia F.
Grado:

I really appreciate a friendly and not too busy, staff! Whenever I am at this location, The employees on your team there, are always welcoming and even when it's busy! Very professional, much more than Best Storage right down the street regarding storage, I meant. Thanks for all the help and no-hassle service guys!! A. Feliciano

Alan F.
Grado:

Was charged for 2 days. Only had the truck 1 day. Then when they said I would be refunded I was still charged 2 days. Now my bank account is over drawn an extra 30 dollars. Highly disappointed in them. Will not be using this store again. Which is sad. O have used them before and they where good. Its going down hill.

Laretha E.
Grado:

Nothing, the service was great!

Elizabeth W.
Grado:

El cliente no dejó un comentario.

Robert H.
Grado:

El cliente no dejó un comentario.

Danielle R.
Grado:

Great job!

Tommy B. | Overall Experience |
Grado:

It was an excellent place to store my belonging.

Danny V.
Grado:

The door in the back would not close did not get the job we had completed

Paul C.
Grado:

Amy continues to provide friendly and outstanding customer service. See you next time. Sincerely Paul

Daniel N.
Grado:

Helped us out due to some traveling issues and weather problems.

wary M.
Grado:

El cliente no dejó un comentario.

Eric G.
Grado:

El cliente no dejó un comentario.

Lawrence P.
Grado:

Reserved a motorcycle trailer to be picked up in Eagle River at 10am. When I arrived the Rental facility was closed. Call the Boundry Ave store and reserved another trailer, when I the trailer was full of snow and no shovel and/or broom available to remove the snow.

Darcy Y. | Overall Experience |
Grado:

I had a great experience 🤗

Shawn O.
Grado:

El cliente no dejó un comentario.

Christopher C.
Grado:

Employees were great, very friendly

david F.
Grado:

Great customer service

lara M.
Grado:

El cliente no dejó un comentario.

Scott W.
Grado:

Awesome experience

victor A.
Grado:

El cliente no dejó un comentario.

Jason L. | First Impressions |
Grado:

Very helpful staff

Elizabeth M.
Grado:

They went above and beyond! The customer care was so amazing. Nate even insisted on helping me get the mirrors on the truck just right before I drove. The help inside the store was fast, easy to understand. Perfect process.

Wayne W.
Grado:

Very helpful and kind. Thank you!

Autumn G.
Grado:

El cliente no dejó un comentario.

KEVIN B.
Grado:

Nice, clean location. Wonderful staff, if I had a question/issue it was answered or addressed. This location may be on the other side of town from me but if I have any other moving needs I will be using this location again! Awesome customer service!

joseph M.
Grado:

El cliente no dejó un comentario.

Tommie M.
Grado:

El cliente no dejó un comentario.

Wausaumoutouikw S.
Grado:

On my receipt the time of return states11/22/2019at 8:57 am that is not true I have this uhaul returned on 11/21/2019 by 6 pm when the store was still open last night!! The lady last night was supposed to check it in!

Jennie R.
Grado:

Great customer service all around.

MARK S.
Grado:

The mileage and fuel level of the truck when I picked it up did not match what was on the rental agreement. The agent told me how to dispute the numbers using the link on the text message I received by taking and uploading pictures of the odometer and fuel gauge. By the time I turned the truck in, the discrepancy had been rectified. Thats a great system.

Gary S.
Grado:

2x I have rented there and it seems the fuel is close to empty. They should be full at all times

Susanna C.
Grado:

I was so appreciative of the customer service. It made a very difficult situation (divorce) that much easier. Thank you!

kathy m. | Overall Experience |
Grado:

I found the facility to be very well maintained

ANGELIQUE M. | First Impressions |
Grado:

Always super helpful, courteous, & will work with you to get set up appropriately. Highly recommend this location.

Danielle M.
Grado:

Pick up and return process should be made more clear.

Deborah M.
Grado:

Nothing! Everything was timely and efficient.

Daniel N. | Overall Experience |
Grado:

Overall very helpful had some issues with the security alarm when we was storing our stuff, but very helpful. Parking is difficult at times, depending on how busy it is.

Detrick W. | Overall Experience |
Grado:

Very courteous and helpful service.

CECILIA J. | Overall Experience |
Grado:

The staff is amazing.

Martin A. | First Impressions |
Grado:

The attendant was willing to help with my special requests.

Josh R. | First Impressions |
Grado:

Manager is rude and comes off threating. Treaded me like I had done something wrong when nothing had even happened.

marva b. | First Impressions |
Grado:

VERY PROFESSIONAL & HELPFUL. REALLY ENJOYED THE EXPERIENCE. OTHER STORAGE BUSINESSES NOT AS ATTENTIVE. THE COMPLETE STAFF WAS VERY GREAT!!!!

MICHAEL M. | Overall Experience |
Grado:

Prices are right in line with less maintained storage facilities in town. The security is great! The staff is awesome.

Brandon O. | First Impressions |
Grado:

Great customer service and friendly staff.

James C. | First Impressions |
Grado:

Great service has been provided. Very helpful group of people that are working there.

Richard L. | First Impressions |
Grado:

From the moment I walked in I was treated like a gold star ..rather a PLATINUM MEMBER. Amber.. just WOW from Coffee & the smile of an angel-made my choice to use U-Haul valid... 5 STARS ALL DAY

loanne m. | First Impressions |
Grado:

Very personable and customer service orientated.

robin d. | Overall Experience |
Grado:

Highly recommend this Uhaul.

EuQuasia L. | First Impressions |
Grado:

you guys are great

Cyrenthia N. | Overall Experience |
Grado:

The ENTIRE staff @ the Boundary location (Anchorage, Alaska) is simply AWESOME! They were always helpful, polite and always greeted me with a smile. I truly.appreciated this!!

cynthia d. | Overall Experience |
Grado:

The staff was very nice & helpful. The facility was clean & in great shape. If you're moving, use one of their trucks, & need short term storage take advantage of the free month.

cynthia d. | First Impressions |
Grado:

Customer service was very helpful. Storage area is clean. Lots of carts on hand made unloading and moving the items to storage quick and easy.

Lisa Y. | Overall Experience |
Grado:

I loved the online abilities, the easy access to the unit and the cleanliness of the facility.

Leo L. | First Impressions |
Grado:

Very modern and especially clean, quite protected from weather, well lit, and seems very secure.

Jackie G. | First Impressions |
Grado:

Very pleasant staff

Robin D. | Overall Experience |
Grado:

The staff at this Uhaul facility is are wonderful and always willing to help their customers! For me personally they've gone above and beyond in helping me! I highly recommend this facility...

EuQuasia L. | First Impressions |
Grado:

good thanks

lori k. | First Impressions |
Grado:

Very clean. Great customer service.

Chi Lin G. | Overall Experience |
Grado:

I was only here for a short time but my experience was great

carmelita k. | Overall Experience |
Grado:

The staff were accommodating and courteous. Definitely a good moving and storage company.

todd f. | Overall Experience |
Grado:

Great people. Helpful on several occasions.

Thomas J. | First Impressions |
Grado:

It was to easy and smooth I was shocked wasn't what I was expecting as I was dealing with all the chaos of moving my world. The service members went above and beyond, facility was clean and bright.

Gilberto O. | Overall Experience |
Grado:

excellent service

trenton b. | Overall Experience |
Grado:

Very nice place!

Mary G. | Overall Experience |
Grado:

My furniture was in mint condition as it was picked up by the movers. The climate control in the storage great.It was convenient to have the monthly payment plan set up. Thanks!

amy b. | First Impressions |
Grado:

Amy is awesome!

Jesse B. | First Impressions |
Grado:

A terrible experience as the truck died on us 3 times. was swapped with another truck. A fella named Dan with Traffic called us a liar. I would like to have a call for some one. 907 715-6440.

chad d. | Overall Experience |
Grado:

Highly recommended.

Jennifer B. | First Impressions |
Grado:

Representative was responsive and went above and beyond what I asked for!

alicia b. | Overall Experience |
Grado:

I was very impressed with how clean the facility. Being charged extra to have access after 7pm is not realistic and almost impossible for a working person. I would suggest it be 9pm.

Detrick W. | First Impressions |
Grado:

Absolutely great customer service and very courteous.

Jed D. | First Impressions |
Grado:

Facility is well-maintained and clean, except for the few abandoned items left at loading area. Sales staff are knowledgeable and responsive.

chad d. | First Impressions |
Grado:

I would recommend without hesitation.

alicia b. | First Impressions |
Grado:

I don't normally get the best service at this location. Jasmine was very knowledgeable of the products and service offered by Uhaul. I was very impressed with how clean the storage units were.

Brandon A. | Overall Experience |
Grado:

Great place!

jessica t. | First Impressions |
Grado:

Staff was knowledgeable and friendly.

Martin r. | First Impressions |
Grado:

Very clean facility!

Marvin Y. | Overall Experience |
Grado:

Great customer service

John G. | Overall Experience |
Grado:

Very helpful staff. A very tall gentleman, who identified himself as "the tall guy" who may be new there was frequently quite helpful to me and clearly is pro-service.

Sarah M. | Overall Experience |
Grado:

Longer hours on the storage unit would have been nice, otherwise a great experience!

matthew k. | Overall Experience |
Grado:

Great place to store your personal items. Very military friendly no complaints

james c. | Overall Experience |
Grado:

We were extremely impressed with this Uhaul facility! Very clean and secure. The staff were very friendly, knowledgeable and went the extra step to help us! Highly recommended!!!

Dan M. | Overall Experience |
Grado:

Love working with staff at Boundary U-Haul!

Milton T. | Overall Experience |
Grado:

Overall, our experience was not pleasant. Many things were broken, the box was very beaten up, and the staff at both locations seemed uninformed and uninterested in helping us.

Rachel R. | Overall Experience |
Grado:

I have filed a BBB complaint for billing practices.

john h. | Overall Experience |
Grado:

It was overall a good experience. The app made it better.

amy s. | Overall Experience |
Grado:

Staff was great!

Audrey C. | Reservación |
Grado:

Not very organized or professional.. not helpful or knowledgeable of proper business etiquiette and providing great customer service.. they aren't very informative .. of the way things work and how p

justin b. | Overall Experience |
Grado:

Customer service lacks.

Ryan R. | Reservación |
Grado:

Poor/rude service Some locks incompatible with some door slippery floors Faulty exit door (really needs fixed) Unable to access my items 24/7(rediculous, no storage unit does that) neveruhaul

Nicole K. | Overall Experience |
Grado:

An excellent experience all around from finding a storage unit and making a reservation to check out and return of the unit.

Brandon A. | Reservación |
Grado:

Very clean facility

Curtis M. | Overall Experience |
Grado:

Who ever the manager at this store was a really cool and professional 10/10

Ed B. | Overall Experience |
Grado:

Your entire staff was extremely professional and friendly.

David N. | Overall Experience |
Grado:

No issues

Cheryl M. | Overall Experience |
Grado:

I really appreciated there being multiple flat bed carts available for use. I was able to load my storage unit and unload very quickly.

Dewanda H. | Overall Experience |
Grado:

If I need to rent a storage unit again I will come back to you guys

Keith R. | Overall Experience |
Grado:

Jasmine is so good at her job, explaining everything to us when we checked in! Really like all the carts on hand. Felt like our Goods were safe at all times. Great Facility! Very well managed!

brittany z. | Overall Experience |
Grado:

I was very impressed with our Uhaul storage experience! The unit was very clean and secure. So secure, I even struggled getting my unit open without the alarm going off, so I KNEW a robber couldn't;)

No reviews have been submitted for this location.

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