Customer Reviews for U-Haul Moving & Storage of North Anchorage

2138 comentarios

5700 Boundary Ave   Anchorage, AK 99504

(907) 331-6233

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(907) 331-6233

5700 Boundary Ave
Anchorage, AK 99504

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

SEAN S.  |  Overall Experience 
Clasificación:
5.0

Extremely knowledgeable staff. Hooked up and dropped the trailer for me, I didn't even get my hands dirty. The entire process of renting a trailer for 4 days was seamless and easy.

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefanie M. 
Clasificación:
1.0

Poorly kept area where the employees expect some customers to return and unhook the equipment themselves. The area is full of ice and on a slope. The tongue of the trailer slid off toward the car after I unhooked it , trapping my hand and damaging the back of my wife's vehicle. The bloody hand will heal, but the damage will cost money to repair.

PEDRO B. 
Clasificación:
5.0

I rent from this location 5-10 times a year and it is always great! Super friendly, hard working staff. Everyone always works with urgency, but still being very personable. Please do not change anything!

THOMAS M. 
Clasificación:
5.0

It seems they were understaffed on the day I was checking out the cargo van. I had to wait a bit, which was not a problem. Felt like I was rushing them by waiting.

Derek B. 
Clasificación:
1.0

The customer service is awful. The man helping me had very bad attitude. The people there are very unhappy.

PARIS R. 
Clasificación:
3.0

No because the guy who was there did not know how to treat customers and he has no customers experience at all because he giving customers an attitude.

MAROL D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffery S. 
Clasificación:
5.0

My stuff was safe and secure for 4 years in this facility. The staff is so kind and helpful. The facility is cleaner than a doctor's office! I'm almost sad I don't need to use this place anymore. Thank you for everything

SARAH E.  |  Overall Experience 
Clasificación:
1.0

Not a single employee was wearing a mask, service was slow even though I was the only customer, and one of the staff deferred to my male friend about the details of my order instead of listening to me. Extremely dissatisfied, I will never go to this location again.

CAITLIN T. 
Clasificación:
5.0

Always great service!!

ANGELIQUE M. 
Clasificación:
2.0

See box 1

Seth F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

More available inventory of cargo trailers would be useful for customers.

WENDI S. 
Clasificación:
1.0

Through either mistakes, incompetence, or criminal behavior all the items in my storage unit were disposed of FIVE days after I started to put them into the unit, using the access code I had been assigned. In addition I am being charged late fees for a unit (1027) that was not my unit. An insurance claim has been opened to recover a portion of the value of the items that have been lost. I am still in shock that, as an aritist, I have lost the majority of my artwork and that of others that I collected. I have also lost family heirlooms going back over 100 years. Also my jewelry and my passport. This is an active case. I have refrained from going public with my experience at this time as we work through claim process. A police report was filed. Will never use or recommend Uhaul.

Ellen c.  |  Overall Experience 
Clasificación:
1.0

I received the truck on a quarter tank of gas and returned it on a quarter tank and after I returned it they filled the tank up full charging my credit card.

IAN A. 
Clasificación:
1.0

This is a review for accessing my ubox at the storage location after pick up. The manager Eric over the phone spoke to me as if he had no interest in helping me see how much they weighed and to access them to put more things in and take things out. He said a few hours then got more frustrated and said next day. He weighed them within the hour and I went in as soon as possible so they could re-store them. When I got there I asked where the uboxes were and he said over there. He was so irritated he wouldn't say anything else to direct his clerk. His clerk was helpful and respectful. He had to go back and ask him where it was. Afterwards of loading I couldn't close the box. It was a old box they said and significantly shorter than the rest. I let him know I appreciated his help and I had a lot going on , I'm renovating my home, to sell, taking 6 classes, working and taking care of my kids as a single parent fir 18 yrs. He said “my life is like yours” he then said he was taking 9 classes. He also said “well you got that single parent stuff down then” with a large laugh. I said not really, the Army helped and I could finally be with them more. His demeanor was as if I was bothering him by asking him for access and weight of my uboxes as well as why they aren't in my online profile. They are as closed reservations though but not easily viewable from current reservations. The first part of my reservation with the drop off and pick up was excellent. Today however was not anything I invoked for his overall interaction with me.

Cammie W. 
Clasificación:
4.0

Your staff was friendly, he explained everytihng in details and answered all my questiions.

ANSU D. 
Clasificación:
2.0

Very rude people called and ask questions and when I got there they said something different

LISA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSOESE L. 
Clasificación:
5.0

Give a spare tire to anyone traveling through Alaska or Canada. The trailer I was given had no spare. I attempted to find one to no avail. I chanced it, based on the fact that I was told Uhaul did not give spares. Tire blew out in British Columbia Canada with no cell service for 2 hours. Had a spare been included, I could have changed it and continued. I was lucky in that I found a lodge who was able to help me. Simply put, to not include a spare tire is ridiculous on the company's part. If I have to make this drive again, I will not rent from your company unless a spare tire is provided. The customer deserves peace of mind when traveling. On the other side of things, the customer service was phenomenal when I had my issues. Everything was handled well and followed up very professionally.

SHANE M. 
Clasificación:
2.0

The wrong truck was moved to the pick up spot. When the staff was notified they went to get it then said they had a warm truck waiting for me if I hadn't started the pick up process using the app. Was the snark necessary during a pandemic? The truck the app assigned didn't have both of the hand carts requested.

Ann F. 
Clasificación:
5.0

I think the manager is top-notch don't change a thing genuinely cares about the customer about the equipment about the site presentation way above par now I am happy to go there before I was miserable nothing but problems people hanging out all night people that don't belong there now it's under control is the manager nebakanezer RickyBrossow I'm not sure about the spelling but the guy is on point everything attentive to my needs make sure everything is copacetic you just don't find it anymore I was greeted with kind employees they were alert of a customer in the showroom inform me that I would be out in just a moment in a moment is all it took yeah I like it I don't know who made the I think the manager is top-notch don't change a thing genuinely cares about the customer about the equipment about the site presentation way above par now I am happy to go there before I was miserable nothing but problems people hanging out all night people that don't belong there now it's under control is the manager nebakanezer RickyBrossow I'm not sure about the spelling but the guy is on point everything attentive to my needs make sure everything is copacetic you just don't find it anymore I was greeted with kind employees they were alert of a customer in the showroom inform me that I would be out in just a moment in a moment is all it took yeah I like it I don't know who made the changes but good job good on you makes a good on me so thank you. but good job good on you makes a good on me so thank you.

JEFFREY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAY C. 
Clasificación:
1.0

El cliente no dejó un comentario.

JOPET M. 
Clasificación:
5.0

This was by far the best moving experience I've ever had, I'll forever use your company when moving things.

CHAZ D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANN C. 
Clasificación:
5.0

Very helpful. Easiest check-in I've ever seen. Good place.

William L. 
Clasificación:
5.0

When people rent uhaul - go over returning better (when store is closed) that part was challenging.

JOSHUA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA N. 
Clasificación:
3.0

There was a lot of confusing and moving units at first because of damage to locking mechanism on the first one, then told to go to another, then another, and finally got one that wasn't being used. Staff at front seemed to be busy and not focused on the details but it was resolved. Still not sure if I will be charged for the right unit and if my prepayment will go through properly. We shall see.

MICHAEL R.  |  First Impressions 
Clasificación:
5.0

It was very nice

ROBERT U. 
Clasificación:
5.0

This location was great. The mid town location, not so well.

JOHN S. 
Clasificación:
5.0

No comment just appreciated for your ministering

TUIPALA A. 
Clasificación:
5.0

Loved the staff big shout out for Veronica Rick and Amy

caroline j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

timothy m.  |  First Impressions 
Clasificación:
5.0

Everyone was always friendly and helpful. Building was always clean. I felt very comfortable there by myself.

BARBARA B.  |  Overall Experience 
Clasificación:
4.0

I reserved a unit. When I got to it I found it was actually rented by someone else. Had to keep my movers waiting, on my dime, while a new unit was found for me to rent. Staff was helpful and courteous though.

Ellen c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH G. 
Clasificación:
5.0

The Manager has a put the customer first attitude and it was obvious because of the way the store and equipment was well maintained. I have used the services of this location several times and each time the service was exceptional. I will definitely refer friends and colleagues to this location. Thank you for taking care of me during a very stressful move. You took all my worries and put them to rest. Give the team there high fives.

Rogers B.  |  Overall Experience 
Clasificación:
4.0

I ran into a lot of trouble with your mobile app/check-in service. The app wouldn't load without connecting to your store's wi-fi. When I received a texted link to do the assessment, your website would not let me upload a photo of my gas gauge and odometer. I ended up getting waived through the process by one of your staff (a very helpful young man), but found that because the gas gauge didn't reflect what had been on the paperwork, I was charged $16 for using a very small amount of fuel that was well-within the range on the check-in/check-out instructions. The service and help at the location was top-notch. The experience using your app was sub-par.

HEATHER A. 
Clasificación:
5.0

I cannot believe I got such a large storage unit for a month free. Very nice storage building extremely secure n safe building.

Viki K.  |  Overall Experience 
Clasificación:
2.0

I made my reservation online and spoke with some a person on the phone the morning before I got there; the truck had not been pulled out; it had not been warmed up; the problem with not being warm is I am on a time limit and 15 to 20 minutes warming the truck was in the brick of time I was paying for. Luckily I got back in time. The app on the phone did not work when I arrived. It said I was at the wrong location and said I needed to be at then gave the address for the location I was at, Your app sucks and dont work. the truck checkout list before leaving the lot did not come through on my phone until I was at my loading destination. To late to check for damage at that point. So your system has a cool outline but week infrastructure in my opinion based on my experience; I would not buy UHAUL stock on the stock exchange.

MATTHEW T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA B.  |  First Impressions 
Clasificación:
5.0

Good Customer Service!

NIKKI K. 
Clasificación:
5.0

It’s a friendly and clean, I would recommend it to anyone who needs a place to store family belongings

John W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BRUCE C.  |  First Impressions 
Clasificación:
5.0

Everything was good, I always worry renting in Winter but tires, lights, lock was all fine.

PETER B. 
Clasificación:
5.0

We had a last minute need for a car trailer and they were excellent at getting us what we needed.

CRYSTAL J. 
Clasificación:
3.0

I live in Alaska, very icy in winter. Truck is from Arizona, so i get a truck with no studs, 1/4 a tank of gas, and when i return truck there is nobody there outside like it say's. Waited for about 5 min. Went inside to find one guy taking care of someone else, when i finally got tired of wanting i ask him about the people outside and tells all the people in line returning we where good to go. That was most of the line and the others thanked me! You people need to at least put studs on these vehicles especially in a state that is very icy! Thank you !

Kevin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENTANA M. 
Clasificación:
5.0

The staff was very good, resolved all my issues. pick up and deliver was fast.

Duncan T. 
Clasificación:
5.0

Keep up the good work. Awesomely good experience!

ALLEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas W. 
Clasificación:
4.0

Quick checkout and return. Trailer did have quite a bit of snow and ice in it.

Ronald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel S. 
Clasificación:
5.0

The staff was friendly and very helpful. Easy transaction and appreciated the attention to details.

DENISE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
4.0

El cliente no dejó un comentario.

janet H. 
Clasificación:
5.0

Might need a wash bay. Lights were dirty and outside of vehicle. Staff was friendly and helpful and took care of use well.

lawrence P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELANIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Solomona S. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael R. 
Clasificación:
1.0

Bruh I put in 5.5 gallons of gas that I used to drive 20 miles... and then got charged for another 5.5 gallons of gas? Bruuuuh. Miss me w/ that. Never again

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Solomona S.  |  First Impressions 
Clasificación:
5.0

The gentleman who helped me did above and beyond what he had to do to make me feel comfortable and help with my refund

SAVANAH F. 
Clasificación:
3.0

This is my first time renting a moving truck. The front desk did not give me any information and was not much help. Didn't tell me anything. Just gave me the keys. He also asked me to sign the pad after I took payment. I thought I was signing for the payment but I was signing a list of agreements that I didn't even read he did not give me a chance to read before signing.

ALEXIS L. 
Clasificación:
3.0

I specifically ask if I had a dolly and I didn't have one when I went to that location to move. Amber is who I had asked.

Marilyn G. 
Clasificación:
1.0

Return agent shorted me on my gas gauge when I went out of my way to return the truck with the needle higher than the initial 1/4 tank I started with. There is no way I left the truck with 1/8 a tank when I added gas myself to offset use. I verified needle was above 1/4 mark when I parked at lot. This stupid gas charge soured my otherwise pleasant rental trip. Either the agent is shorting me or the gauge broke after I left truck. Either way, I am not happy and will not rent from this location again. Feel like I was extorted. Also you should not be able to rent a truck with only 1/4 a tank to start. That's just crappy service.

Drew S. 
Clasificación:
5.0

The staff went above and beyond during a difficult time in my life...

keenan M.  |  Overall Experience 
Clasificación:
2.0

The staff was always Very grumpy and rude. They acted like helping you was a chore and it was quite concerning. The only gal that was super sweet was the older cleaning lady that came the the storage building. She was always so friendly and helpful. I always felt bad for her because she had to clean up some really nasty stuff left by people at the entrance. She should get some kind of compensation. Sometimes there are USED NEEDLES, pee cups and literal human poop and she cleans it with a smile on her face. She is definitely a saint.

AMBER D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOKENI L. 
Clasificación:
1.0

This was the single worst customer service experience that I have ever had. I will never use UHaul again and I will tell everyone I know my story. If you want to hear the story or care about your customers you can reach out to me.

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE P. 
Clasificación:
5.0

Excellent service friendly workers will definitely go back next time when I need to move furniture

Curtis J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry P. 
Clasificación:
1.0

Boooooo! Cold truck lots of snow on it, mirrors and windshield frozen and hard to see out of (very unsafe) 30 min warm up time. Very disappointing. Extra fuel charges that were bs, dispute form required for bs extra fuel charges. No first call resolution. Long hold times, inaccurate and poorly working web site. This store needs to get their stuff together. Booooo!

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Val M. 
Clasificación:
5.0

Ms. Veronica is simply amazing. She felt like family and went above and beyond to serve. Thank you for being so awesome!!!

Michael J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
4.0

I just dropped off.

Kimberly W. 
Clasificación:
5.0

Great customer service and friendly staff! Thank you much Veronica!

Roy E.  |  Overall Experience 
Clasificación:
1.0

I was very disappointed with the customer service provided. The people that helped us were no personable and when I went to drop the truck off, I was asked to just leave it with the keys inside. I requested someone go outside with me to check the truck but they were too busy. Then I received my bill with an extra $50 charge stating that I did not fill the gas tank up to the proper line even though I did the same amount as it was when I took the truck. I don't understand why no one would help or notify me but instead would rather take my money. I am very disappointed with this situation.

Sarah P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dannialle C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rusty K. 
Clasificación:
5.0

The staff were extremely helpful and the products were a real value. The storage was secure and super clean. Felt like an extension of home.

Daniel D.  |  First Impressions 
Clasificación:
5.0

Mrs. McDowell was awesome! She was very pleasant to work with and I appreciate her going above and beyond the call of duty. She is great at accommodating those who seek uhauls services, prompt but extremely thorough. The storage facility and store was very well maintained, organized and exceptionally clean. I'm looking forward to continue working with UHaul.

Emoni d.  |  First Impressions 
Clasificación:
1.0

It is hard to begin to describe the level of incompetence at this U-Haul location. I rented a 6x12 U-Haul trailer from the North Anchorage U-Haul location on Boundary Ave. I reserved the trailer for a drop-off in Seattle, and explained to the North Anchorage U-Haul that I would be traveling through Yukon and British Columbia on the Alaska Highway during winter, and that the trailer should be in good shape. The North Anchorage U-Haul hooked me up to a first trailer, only to discover that the wheels were seized up. The employee then hooked me up to another nearby trailer. I looked at the wheels and questioned whether they were sufficient for the length of my drive. The tires were almost completely bald. They had little tread at all. The trailer as also banged up, and did not have the proper stickers to indicate the existence of the dents that were present. The U-Haul didn't seem to care much, and sent me on my way. After traveling less than an hour outside Anchorage in a snow storm, the trailer got a flat tire. I pulled into the nearest U-Haul location I could find, which happened to be Eagle River Body & Paint. I parked in their lot and contacted U-Haul roadside assistance. One of the employees of Eagle River Body & Paint came by to see if everything was OK. We explained the situation. He took one look at the tires and said that all four were wildly inadequate, and that he wouldn't let someone take a trailer to Fairbanks in that condition. He also noted that the trailer was hooked up incorrectly, and that the North Anchorage location had a reputation for this level of incompetence. We eventually got our tires replaced at the Eagle River Body & Paint Neighborhood Dealer location, which I would highly recommend.

Dallas B. 
Clasificación:
5.0

With only one person working, I was very satisfied with the services provided. Very good job.

Sarah H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN S.  |  First Impressions 
Clasificación:
5.0

Veronica was extremely helpful and went above and beyond! Give this lady a raise!

Bernice N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
4.0

Easy to book online and waiting for me when I arrived.

Betsy C. 
Clasificación:
5.0

Ninguno

Tommie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cathy U. 
Clasificación:
5.0

Can not think of any improvements to be made but I would like to give your employee Veronica a great big THANK YOU. She was very pleasant and very helpful in booking my truck and in the returning of it.

MICHAEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melanie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan O.  |  First Impressions 
Clasificación:
5.0

The staff were incredibly helpful and made the rental experience absolutely great. Very fast service, a warm truck when it was 10 degrees out, and seamless procedure. Really a well run and staffed operation.

brian E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zechariah A. 
Clasificación:
4.0

Wear a uniform or name tag so customers recognize associates as employees.

David L. 
Clasificación:
5.0

Veronica was super nice and super helpful!

AARON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

alyssa K. 
Clasificación:
5.0

Boniface U-Haul on Boundary in Anchorage Alaska has the nicest and most pleasant employees. Truck was excellent

Gary M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

Great customer service & care!!!

Treyonna S. 
Clasificación:
5.0

Nothing they always do a great job, Veronica, Aimee and all the rest of the team are very friendly and always go the extra mile for their customers.

Travis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret S. 
Clasificación:
4.0

El cliente no dejó un comentario.

susan o.  |  First Impressions 
Clasificación:
5.0

Very friendly

Jade G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER P.  |  First Impressions 
Clasificación:
5.0

Great experience. Have been a previous customer but have never done this type of use. One way trailer and using the storage. Very smooth and great location with an amazing staff.

PETER MICHAEL T.  |  Overall Experience 
Clasificación:
5.0

Veronica is the BEST!!

Papaofo L.  |  First Impressions 
Clasificación:
5.0

Staff were extremely helpful in all aspects of storing, moving supplies and moving information . Veronica was great.

Michael P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Anita R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

adam j.  |  Overall Experience 
Clasificación:
5.0

I'll come back again, if I need it

mateo v.  |  Overall Experience 
Clasificación:
5.0

The staff here is extremely helpful & friendly. The units are easily accessible and affordable.

Kevin N.  |  First Impressions 
Clasificación:
5.0

Thanks to Veronica I had all the best service including truck rentals.

FANNIE R.  |  Overall Experience 
Clasificación:
2.0

Horrible communication, the cancellation process took way longer than it should have and it was practically impossible to ever reach a human there. The storage building smells horrible all the time, there's always garbage around. The storage room is dark, it's extremely hot on the 3rd floor. Not impressed with this location at all. Not worth the storage rate

JOSIAH ALLEN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah c.  |  First Impressions 
Clasificación:
5.0

Great staff, professional and helpful

Trina H.  |  Overall Experience 
Clasificación:
5.0

Veronica and her team are the best!

Jayly M J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas c.  |  Overall Experience 
Clasificación:
1.0

The storage unit was like working in an oven or sauna. Unnecessary hot. After hours the sliding door did not work with my access code making it impossible to move things in and out after I got off work. On most occasions there where no carts available, and people parked right in front of the door, making it difficult to load my truck. There were a lot of homeless people hanging around, and weird people riding around on the carts inside the building. Also people with dogs hanging out inside the building, and intoxicated people hanging around. I was never comfortable being there alone.

Julie S.  |  Overall Experience 
Clasificación:
5.0

Great staff. Very courteous to myself and daughter. Clean too.

KEVIN P.  |  Overall Experience 
Clasificación:
3.0

Initial and secondary assigned storage were BOTH occupied, storage areas were in the 80's, and entry area was cluttered. Returned a rented trailer on time, but was contacted at drop off location (not Boundary) two days later, requesting I intended to return the item. Trailer was in the yard, but associate was too busy to follow-up previous call with customer.

ENRICO N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jerry l.  |  Overall Experience 
Clasificación:
5.0

Not Applicable

Jamaille A.  |  First Impressions 
Clasificación:
4.0

It was frustrating when we first started using the storage facility years ago. According to corporate policy they determine what units to open and when. We walked by 15-20 empty units to get to ours. When asked why, they said they couldn't use those until corporate opened them in the computer. I guess that makes since somewhere.

Jason R.  |  Overall Experience 
Clasificación:
4.0

They could use some air circulation in the summer time to reduce the smell from other units stored items. During the winter it's good though. Helpful staff!

Jason R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHINE P.  |  First Impressions 
Clasificación:
5.0

From friendliness and helpfulness of staff, to secure storage units, to fair dealing during the corona crisis, I would rate U-Haul on Boundary Avenue top notch.

Terry B.  |  Overall Experience 
Clasificación:
5.0

Easy to use, great location and relatively inexpensive. My stuff was secure and I never felt it was in danger of being broken into. The staff is also great and friendly.

william o.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sam P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa S.  |  Overall Experience 
Clasificación:
5.0

The sttaff was particularly helpful and friendly. Cannot praise them enough.

Janet B.  |  First Impressions 
Clasificación:
5.0

I shouldnt have to pay extra to access my belongings after hours. i work 72 hours a week and accessing my unit before 7pm could be difficult to do. All the staff was great, but them not having a good telephone system or intra messaging system that working properly caused me stress trying to reach someone in the store. I kept getting reservations which they couldn't help me. A good team needs equipment/ tools that works to get the job done. the staff made up for the lack of communication due to the equipment not working and me not being able to get a hold of someone.

alicia b.  |  Overall Experience 
Clasificación:
4.0

Rat pee was over my furniture in the back. GROSS! I didn't have food stored there at all.

Rebecca E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane P.  |  Overall Experience 
Clasificación:
5.0

Thank you so much

Hiram C.  |  Overall Experience 
Clasificación:
5.0

The manager Veronica is awesome helpful and I recommend her

caroline j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

fredrick c.  |  First Impressions 
Clasificación:
5.0

Great services I really like this specific location!

Fraylen G.  |  Overall Experience 
Clasificación:
1.0

1. With Covid19 no sympathy, constant excessive charges, 2. Makes difficult to make payments or if getting help situation to fix, not understanding at all 3. Doesn’t try to make customers feel we can come to agreement or better This is for Anchorage areas out of state cones off better understanding and hope to help with a situation

Karen L.  |  Overall Experience 
Clasificación:
5.0

Thank you so much for everything

Hiram C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Irania M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent L.  |  First Impressions 
Clasificación:
5.0

Wonderful experience. It went very smoothly.

Angela F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared D.  |  Overall Experience 
Clasificación:
5.0

Returned a box truck after hours. The procedure to check it back in on my cell phone did not work. Please check your site to ensure ease of use and accurate instructions. Over the past millennia, all of my experiences with U-Haul have been great. The counter person at this location gives outstanding customer service. A salary increase is highly warranted. Keep her happy as that, I want her there in the event I need her expertise later.

John L.  |  First Impressions 
Clasificación:
5.0

The manager Veronica was so nice and the young man Scott he was amazing as well I will be referring people to this uhaul

Jasmine J.  |  Overall Experience 
Clasificación:
5.0

Excellent, Service in the Anchorage area, when reach out of state assistance, not so good, Thank you so much

Karen L.  |  First Impressions 
Clasificación:
5.0

Absolutely great fast paced in system, quickly and timely matter and just what I need also can access my storage 24 hrs I hate not being to get to my things that was a plus. Made it so easy

Karen L.  |  First Impressions 
Clasificación:
5.0

The employees at facility were helpful at this location and the Palmers store where I dropped off the truck.

christine o.  |  Overall Experience 
Clasificación:
5.0

Great staff! Very friendly and helpful. Thank you!

Chism L.  |  Overall Experience 
Clasificación:
5.0

I love this place. I call everyone there my Uhaul Family

Jennifer M.  |  Overall Experience 
Clasificación:
5.0

Simply thank you

DAMETRA M.  |  First Impressions 
Clasificación:
5.0

Staff went above and beyond to help us multiple times. I highly recommend this place.

cynthia d.  |  Overall Experience 
Clasificación:
5.0

It was an excellent place to store my belonging.

Tommy B.  |  Overall Experience 
Clasificación:
5.0

I had a great experience 🤗

Darcy Y.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff

Jason L.  |  First Impressions 
Clasificación:
5.0

I found the facility to be very well maintained

kathy m.  |  Overall Experience 
Clasificación:
5.0

Always super helpful, courteous, & will work with you to get set up appropriately. Highly recommend this location.

ANGELIQUE M.  |  First Impressions 
Clasificación:
4.0

Overall very helpful had some issues with the security alarm when we was storing our stuff, but very helpful. Parking is difficult at times, depending on how busy it is.

Daniel N.  |  Overall Experience 
Clasificación:
5.0

Very courteous and helpful service.

Detrick W.  |  Overall Experience 
Clasificación:
5.0

The staff is amazing.

CECILIA J.  |  Overall Experience 
Clasificación:
5.0

The attendant was willing to help with my special requests.

Martin A.  |  First Impressions 
Clasificación:
1.0

Manager is rude and comes off threating. Treaded me like I had done something wrong when nothing had even happened.

Josh R.  |  First Impressions 
Clasificación:
5.0

VERY PROFESSIONAL & HELPFUL. REALLY ENJOYED THE EXPERIENCE. OTHER STORAGE BUSINESSES NOT AS ATTENTIVE. THE COMPLETE STAFF WAS VERY GREAT!!!!

marva b.  |  First Impressions 
Clasificación:
5.0

Prices are right in line with less maintained storage facilities in town. The security is great! The staff is awesome.

MICHAEL M.  |  Overall Experience 
Clasificación:
5.0

Great customer service and friendly staff.

Brandon O.  |  First Impressions 
Clasificación:
5.0

Great service has been provided. Very helpful group of people that are working there.

James C.  |  First Impressions 
Clasificación:
5.0

From the moment I walked in I was treated like a gold star ..rather a PLATINUM MEMBER. Amber.. just WOW from Coffee & the smile of an angel-made my choice to use U-Haul valid... 5 STARS ALL DAY

Richard L.  |  First Impressions 
Clasificación:
5.0

Very personable and customer service orientated.

loanne m.  |  First Impressions 
Clasificación:
5.0

Highly recommend this Uhaul.

robin d.  |  Overall Experience 
Clasificación:
5.0

you guys are great

EuQuasia L.  |  First Impressions 
Clasificación:
5.0

The ENTIRE staff @ the Boundary location (Anchorage, Alaska) is simply AWESOME! They were always helpful, polite and always greeted me with a smile. I truly.appreciated this!!

Cyrenthia N.  |  Overall Experience 
Clasificación:
5.0

The staff was very nice & helpful. The facility was clean & in great shape. If you're moving, use one of their trucks, & need short term storage take advantage of the free month.

cynthia d.  |  Overall Experience 
Clasificación:
5.0

Customer service was very helpful. Storage area is clean. Lots of carts on hand made unloading and moving the items to storage quick and easy.

cynthia d.  |  First Impressions 
Clasificación:
5.0

I loved the online abilities, the easy access to the unit and the cleanliness of the facility.

Lisa Y.  |  Overall Experience 
Clasificación:
5.0

Very modern and especially clean, quite protected from weather, well lit, and seems very secure.

Leo L.  |  First Impressions 
Clasificación:
5.0

Very pleasant staff

Jackie G.  |  First Impressions 
Clasificación:
5.0

The staff at this Uhaul facility is are wonderful and always willing to help their customers! For me personally they've gone above and beyond in helping me! I highly recommend this facility...

Robin D.  |  Overall Experience 
Clasificación:
5.0

good thanks

EuQuasia L.  |  First Impressions 
Clasificación:
4.0

Very clean. Great customer service.

lori k.  |  First Impressions 
Clasificación:
5.0

I was only here for a short time but my experience was great

Chi Lin G.  |  Overall Experience 
Clasificación:
5.0

The staff were accommodating and courteous. Definitely a good moving and storage company.

carmelita k.  |  Overall Experience 
Clasificación:
5.0

Great people. Helpful on several occasions.

todd f.  |  Overall Experience 
Clasificación:
5.0

It was to easy and smooth I was shocked wasn't what I was expecting as I was dealing with all the chaos of moving my world. The service members went above and beyond, facility was clean and bright.

Thomas J.  |  First Impressions 
Clasificación:
5.0

excellent service

Gilberto O.  |  Overall Experience 
Clasificación:
5.0

Very nice place!

trenton b.  |  Overall Experience 
Clasificación:
5.0

My furniture was in mint condition as it was picked up by the movers. The climate control in the storage great.It was convenient to have the monthly payment plan set up. ¡Gracias!

Mary G.  |  Overall Experience 
Clasificación:
5.0

Amy is awesome!

amy b.  |  First Impressions 
Clasificación:
1.0

A terrible experience as the truck died on us 3 times. was swapped with another truck. A fella named Dan with Traffic called us a liar. I would like to have a call for some one. 907 715-6440.

Jesse B.  |  First Impressions 
Clasificación:
5.0

Highly recommended.

chad d.  |  Overall Experience 
Clasificación:
5.0

Representative was responsive and went above and beyond what I asked for!

Jennifer B.  |  First Impressions 
Clasificación:
4.0

I was very impressed with how clean the facility. Being charged extra to have access after 7pm is not realistic and almost impossible for a working person. I would suggest it be 9pm.

alicia b.  |  Overall Experience 
Clasificación:
5.0

Absolutely great customer service and very courteous.

Detrick W.  |  First Impressions 
Clasificación:
4.0

Facility is well-maintained and clean, except for the few abandoned items left at loading area. Sales staff are knowledgeable and responsive.

Jed D.  |  First Impressions 
Clasificación:
5.0

I would recommend without hesitation.

chad d.  |  First Impressions 
Clasificación:
3.0

I don't normally get the best service at this location. Jasmine was very knowledgeable of the products and service offered by Uhaul. I was very impressed with how clean the storage units were.

alicia b.  |  First Impressions 
Clasificación:
5.0

Great place!

Brandon A.  |  Overall Experience 
Clasificación:
5.0

Staff was knowledgeable and friendly.

jessica t.  |  First Impressions 
Clasificación:
5.0

Very clean facility!

Martin r.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Marvin Y.  |  Overall Experience 
Clasificación:
4.0

Very helpful staff. A very tall gentleman, who identified himself as "the tall guy" who may be new there was frequently quite helpful to me and clearly is pro-service.

John G.  |  Overall Experience 
Clasificación:
5.0

Longer hours on the storage unit would have been nice, otherwise a great experience!

Sarah M.  |  Overall Experience 
Clasificación:
5.0

Great place to store your personal items. Very military friendly no complaints

matthew k.  |  Overall Experience 
Clasificación:
5.0

We were extremely impressed with this Uhaul facility! Very clean and secure. The staff were very friendly, knowledgeable and went the extra step to help us! Highly recommended!!!

james c.  |  Overall Experience 
Clasificación:
5.0

Love working with staff at Boundary U-Haul!

Dan M.  |  Overall Experience 
Clasificación:
3.0

Overall, our experience was not pleasant. Many things were broken, the box was very beaten up, and the staff at both locations seemed uninformed and uninterested in helping us.

Milton T.  |  Overall Experience 
Clasificación:
1.0

I have filed a BBB complaint for billing practices.

Rachel R.  |  Overall Experience 
Clasificación:
5.0

It was overall a good experience. The app made it better.

john h.  |  Overall Experience 
Clasificación:
5.0

Staff was great!

amy s.  |  Overall Experience 
Clasificación:
2.0

Not very organized or professional.. not helpful or knowledgeable of proper business etiquiette and providing great customer service.. they aren't very informative .. of the way things work and how p

Audrey C. | Reservación
Clasificación:
1.0

Customer service lacks.

justin b.  |  Overall Experience 
Clasificación:
1.0

Poor/rude service Some locks incompatible with some door slippery floors Faulty exit door (really needs fixed) Unable to access my items 24/7(rediculous, no storage unit does that) neveruhaul

Ryan R. | Reservación
Clasificación:
5.0

An excellent experience all around from finding a storage unit and making a reservation to check out and return of the unit.

Nicole K.  |  Overall Experience 
Clasificación:
4.0

Very clean facility

Brandon A. | Reservación
Clasificación:
5.0

Who ever the manager at this store was a really cool and professional 10/10

Curtis M.  |  Overall Experience 
Clasificación:
5.0

Your entire staff was extremely professional and friendly.

Ed B.  |  Overall Experience 
Clasificación:
4.0

No issues

David N.  |  Overall Experience 
Clasificación:
5.0

I really appreciated there being multiple flat bed carts available for use. I was able to load my storage unit and unload very quickly.

Cheryl M.  |  Overall Experience 
Clasificación:
5.0

If I need to rent a storage unit again I will come back to you guys

Dewanda H.  |  Overall Experience 
Clasificación:
5.0

Jasmine is so good at her job, explaining everything to us when we checked in! Really like all the carts on hand. Felt like our Goods were safe at all times. Great Facility! Very well managed!

Keith R.  |  Overall Experience 
Clasificación:
5.0

I was very impressed with our Uhaul storage experience! The unit was very clean and secure. So secure, I even struggled getting my unit open without the alarm going off, so I KNEW a robber couldn't;)

brittany z.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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