The gentleman that hooked up our trailer, I believe his name was Steven, was great! We had to switch vehicles due to our trailer lights not working and he was patient and easy to work with!
HEATHER RCustomer Reviews for U-Haul Moving & Storage of North Anchorage
Testimonials From Recent Customers
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Love all the staff here! Wouldn't use another location ever.
Michael SI still have no lock so can't store my utems
Jose Z | Online Move InFriendly fast, awesome
MAYNARD MRaymond was very helpful
Richard HMy dolly was so rusted I couldn't use it. Could not move the car where I needed to. I dropped the dolly off the same night. Poor equipment Quality
JEREMY WExtremely friendly and helpful staff, amazing facilities
carl a | Overall ExperienceWhile the truck was clean and worked well, the plastic over the instrument panel should be replaced as it was cracked and discolored.
MARK MServicio al cliente de excelencia.
MASANEH JEverything was great transaction went smooth
JASEN MKarma and the gentleman with long white hair were stellar employees
TAMARA SAll good except they charged me $63 for fuel when I returned the truck with a full tank. Fortunately I took photos of the truck dashboard when I picked it up and when I dropped it off, to prove I returned it with actually more fuel than when I picked it up. Hopefully I'll get refunded soon. Very friendly staff at this location. Quick and easy. Way better than the one on Old Seward Hwy south of Tudor road.
PETER SKeep doing what you’re doing!!
Olga GJust Keep on Keeping on
SHAUNN Cgot a small car and need to move big items like your bed, dresser, table and etc.. UHAUL is perfect. grab a van or pick truck, couple bucks and you can get your day done😎
PIO TGreat service, good people.
JAMES MI just sent a review, however i forgot to mention that I could not send the review without checking the boxes above. So, no i do not know if my stuff has arrived safely, or on time .
BRENDA Bpick up time: 2pm 12-14-24 Sat. ...cargo van 1. Rearview mirrors(driver door & passenger door) extremely dirty. 2. door windows, also, needed to be cleaned.
ERICK HWe had to access uboxes and also a rental truck/dolly. Great service all around, thank you!
TIA GGreat customer service.
JESSICA TPersonnel were very friendly and helpful! ¡Gracias!
robin gGreat experience from start to finish! I really appreciated that text letting me know a customer service agent was going to call me shortly. Would use again in a heart beat!
Brooke BI had to go find the truck I rented because no one brought it up to the building while I was inside doing the paperwork. It was raining and the lot was frozen which made it slick to walk. I had too basically take photos of the truck and do a checkout because the 2 workers said it was not policy to do all of that anymore. I filed a complaint because of the way I was treated.
MICHAEL CGreat customer service with a well maintained vehicle. No problems at all, thx team
BRYCE BThey two people that helped us were amazing. You have a Great staff that does their job very well. Thank you for having people that can do a great job at their job.
Thelma M | First ImpressionsThe inside was dirty and the back was not swept
Julieta FGas was low when I got it but love the service
AIDEN BVery well kept storage unit. Staff are very friendly, patient and helpful. When in the storage facility, appreciated the security
Brenda B | Overall ExperienceNo snow/ice scraper. Online check in is slow. Noone came out to check me out until I was done using the site. Fuel was not full.
Randy HDelivery drop off and pick up drivers were very experienced and kind.
John DRaymond was excellent but the bigger with long white hair was an absolute disgrace to your business. He had his personal cell phone out, couldn't find my reservation, and didn't know how to handle a difficult customer.
ANN RThe customer service here was wonderful
AUSTON KI've used several U-Haul businesses in Anchorage and the valley and this is, by far, my favorite. The employees are kind and helpful. Will definitely only come to this location from now on.
JENNIFER MPicking up the rental was fast and easy. Staff was friendly and helpful.
Ryan OThe check-in process on my mobile app wouldn't work. When I went into the store to have them check me in, there computer system was not working for about half an hour. The person who helped me was trying, but he was at the mercy of the glitch in the computer system which I understood has been a problem for awhile. If it wasn't for that delay, my experience would have been excellent.
Mark MExcellent customer service and knowledge about each equipment. Got me on with the right trailer for the job I needed to complete!!!!
SARA CPicking up vehicle was easy and quick. Bradley Michael was very helpful and let me know my reservation covered more than I expected. I 100% would use this moving service from this location again
SHEENA BI cannot think of anything at this time.
Laura MEverything was great from Pickup to drop off. All was very smooth transaction
JOHN WThe delivery was fine and the loading and then the pickup went fine. Emails were constant keeping me up to date. Two frustrations happened: 1 the delivery date was changed for some reason - I had not made a request for it and called and a rep changed it 2 when calling the destination U-Haul, I was always led to a central calling center. This happened most of the time. I know the rep who delivered the U-Box had trouble getting in touch with me by phone. Communication was not easy. The week of the delivery time I wrote a Priority Mail envelope to the rep I had spoken to on the phone previously and who had confirmed the original delivery date for me, a date I wanted, but which was later for some unknown reason changed and I had to get on the phone to the central calling center and get it back to what I wanted, I sent that rep at the destination a Priority Mail envelope from the USPS where I live to ensure the delivery date and the delivery location, because I was flying to the facility where the U-Box was going to be delivered and I wanted to make sure date and place were understood. On the day of the delivery, the woman who delivered the U-Box got in touch with me-we were in the same town now. She delivered the U-Box and things went well after that. The day of the delivery I went to the U-Haul location that had received the U-Box to check with them and confirm the details and the staff person was nice. I was pleased with the reps' attitude and helpfulness. On the phone after the U-Box had been emptied and sat at the facility, I called a rep on the main U-Haul phone number and told him I wanted to stop the autopay system I had used. He said it would take time to finalize all details. He wanted also to send me a text about the U-Box pickup from the facility where it had been delivered and where I had unloaded it, and I told him, it was out of my hands now and the pickup of the empty U-Box was not something I could deal with or arrange. The storage facility staff knew of the U-Box where it had been delivered only a day before and I had been in contact with them during the entire month-long process. The U-Haul rep ready to pick up the U-Box, which was empty, knew the phone number to arrange the pickup of the box and the time they would be open. She would have picked up the U-Box the same day it had been delivered and I had unloaded it, but her busy schedule did not allow her to come that same day to pick it up. I am not sure the man at the main U-Haul number mentioned that this was a new development in the order I had arranged in August. I could not be responsible for the pickup of the U-Box which was now empty. The local U-Haul location and the rep to make the pickup knew it was empty, they knew where it was, and the storage facility phone number of its hours. I felt like he was trying to rope me in on a further detail which I had no ability to help with and no ability to authorize or change.
Thomas RStaff provided outstanding customer service. Diane does a great job! Thank you for your helpfulness!
todd m | Overall ExperienceThis was an amazing U-Haul facility ... the nicest I've seen. I stepped out of the truck and an associate was already there unhitching me. It was the fastest check-in I've ever had!!!
Bryan ZThx to Dianne
JARED WIt seems excessive to for getting the trailer back 25 minutes late.
ANDREW LDiane, Aimee, and Joe are the best!
ALAN HMost of it was great, except a $25 cleaning fee. Not sure why I had a cleaning fee from moving 3 pieces of furniture.
TERESA GMy original reservation at Rethink Home on Fireweed in Anchorage was abysmal. The customer service was horrible, and I had to visit two other locations just to get a vehicle that barely met my needs. The dealers who are issuing U-Haul trucks need to be held to a higher standard of service in order to carry the U-Haul brand.
MA'YA BI was charged for damage/missing items ($200) that were not detailed in the final receipt. If this was the Applicance dolly, I brought it back in the showroom and pointed this out to the counter person.
DONALD WI found the shipping experience with U-Haul very good. The box was delivered for loading as scheduled. Shipping to final destination was quicker than expected. The box was properly stored until I could have it delivered to final destination. Pricing was fair and reasonable. I would use U-Haul again.
Randy RThanks Bradley for the amazing customer service. I definitely will recommend this U-Haul location to others.
CALE HWhen returning, I pulled up to the designated area and sat there for several minutes. I walked in to find an employee; the person behind the desk looked at the security camera viewing my vehicle and said "there should be two guys out there" (there clearly weren't any employees out there). He dismissed me and told me to find one of the employees supposedly out by the return area.
Jeffrey SThe front window outside and inside of the 10' truck was dirty. I needed a ladder to clean the outside window.
ELIZANDRO GWe paid our rent and then circumstances had us move out one week after we paid our rent. There was no refund available I was told. I'm sure they're renting out the unit that I was in and getting another person whole month of rent all we're asking is a prorated amount to be refunded us specially in this time of everything costing so much. I had requested the manager to give me a call and I have received none as of this date!!!
Judy G | Overall ExperienceStaff (Raymond) was very pleasant and professional.
ROSS WThe staff was friendly and helpful. My concern is that somehow, my three-day reservation was canceled. I was given the option of a one-day rental. I was able to complete my move, but not how I planned to.
PETER WOk. I set it up.about a month prior for a 5x8 covered trailer and a hitch installation at this location. Two days before my move, Uhaul called to tell me there are no 5x8 available. The hitch installation guy set my appointment for 11:15 but didn't come in until 12:00. He told me it would take between an hour and a hour and 15 minutes. It took him 2 hours and it was pushing other appointments I had way back. After the installation was done, I went to get my 4x8 and found they moved that to another Uhaul.dealership. I drive over there and I see three 5x8 enclosed trailers and one 4x8 which they assigned me. I asked for the 5x8 but was told they are reserved for others. I know damn well their reservations were not made any earlier than mine. I also found my return location was 2 hours from my destination. I want to say the employees at both Anchorage locations were friendly and helpful and my rating is not based on their actions but on the Uhaul company policies.
Brian MAbove and beyond!!
Catherine D | First ImpressionsThe women at this location are great! Efficient, courteous and a pleasure to know; I always buy supplies when needed.
CHARLES H | Overall ExperienceGreat secure and convenient location for our household goods when we moved. Customer service was great. Hard to get ahold of the office by phone which was inconvenient when we no longer lived in town, but when we did reach staff they were great. Would use them again.
Chelsea H | Overall ExperienceThe guy behind the counter has Exceptional Customer service it was a good experience
DONAVAN LIt was nice meeting the people there
ROBERT SBravo…… what a seamless experience….. wish all businesses were modeled in this efficient manner.
Curtis RIt is a great location with very very good staff. They are all exceptional and deserve a raise. My Ubox from Michigan arrived damaged by glass bottle with liquid breakage, leaking all over 5 boxes, causing some mold. But is *not* this location's fault. They were able to switch a Ubox for me promptly and were very very kind and empathetic in the process. Too bad insurance didn't help me, but that's all on Uhaul company as a whole. I struggled and fought for over a month with that issue, and eventually had to let it go without resolution on their part.
Masha LIt was convenient to start the sign in process online ahead of time and reduce the time I needed to work with the staff. The equipment was in ready, per my reservation, and in good order. The fuel gauge was not as clear to read, and though I was able to estimate correctly the amount of fuel I started at vs what was recorder by the pickup location, a more precise and digital reading from the dashboard would be more helpful.
Mitchell SNext time if you owe money from a previous reservation, have it alert the staff BEFORE they start a whole new reservation. So we're not wasting the companies time or the customers. After we did everything, it let us know at the end that we owed money from before and couldn't get a new uhaul until it was paid for. Dont waste my time and don't waste yours. Make an alert to the staff before they even attempt to try to get a new reservation. Please and thank you Appreciate it
SUNNY CLocation is good for my needs
Pearlie G | First ImpressionsI am leaving due to the constant increase to my fees. I simply can no longer afford this. Fees have increased yearly, & while I understand your fees, etc. have gone up - this has gone out of my range. I wish my salary had increased as much! I'm also disappointed that I cannot get a refund for my August fees. So now, you keep my fees PLUS rent the space out again. Oh well, perhaps that will help keep fees lowered for another 6 months or so.
Susan O | Overall ExperienceDidn’t wait long and service was friendly and fast!
Debra M | First ImpressionsThe manger is all about customer service.
Christie S | First Impressionsgreat communication and the feeling that my personal belongings was well taken care of was the best
Sabrina K | Overall ExperienceThe hours of operation were incorrect online. Nice facility
KIM S | Overall ExperienceExcellent storage facility! We appreciated the security, cleanliness, quality and service.
camille b | Overall ExperienceI am looking forward for a great experience and a great safe feeling at this facility
Sammi P | First ImpressionsHonestly the best storage experience I've ever had. My stuff was safe and secure, I had no issues what so ever. The facility is super clean and I saw no signs of any critters! I will definitely use this location for my future rental and storage needs. Thank you guys :)
Creacy B | Overall ExperienceExtremely clean facility, super helpful and kind staff! If we need storage again this will be our place!
MICKI D | Overall ExperienceThis facility was a pleasant experience. The staff was always friendly and helpful. If I am in need of a unit in the future, I will call again.
tammy r | Overall ExperienceI have been a customer at this U-Haul facility for 14 months. On one occasion, I contacted the management after noticing that the restroom was dirty and there were signs indicating that a homeless person might have been using the building after hours. After my feedback, I noticed significant improvements during my next visit, with a new, attentive staff member maintaining a clean environment. I am pleased with the excellent service and friendly team at this facility. I would certainly use their services again if needed and would recommend them to others.
Theresa A | Overall ExperienceDiane and her team were friendly and helpful! They were able to help our non-profit organization assist a Veteran in need and we are very grateful!
Keith J | First ImpressionsI would have said excellent or above average, however, upon opening storage door, I quickly realized that the units was waaaaay too small for what I need it for (an entire house). I then went into the main building to speak with a representative and he was understanding when I explained to him that I didn't realize it at the time that I did the rental online that this unit was a medium sized unit and all of my stuff would simply not fit. The only help he offered was that he didn't know what to do and said that I needed to keep calling in to see if something larger becomes available. In the mean time, I have an entire house to empty by next week and nowhere to put all of my belongings. A simple refund would have been nice, since I have yet to move anything in, let alone put a lock on the door.
Kimberly K | Online Move InThe card access wasn’t really covered online but in store staff got me going and up to speed
Andre S | Online Move InEverything went smoothly. Would use again!
robert k | Overall ExperienceFriendly customer service, very clean and safe.
Corinna P | Overall ExperienceConvenience location off the highway. I was able to rent a van and load my belongings into the storage facility on-site as well as return the van when I was done! Thank you U haul!
sheila l | Overall ExperienceStaff went above and beyond when I needed to move out of the storage locker. I can not recommend the helpful, friendly, and professional staff at this location more!
BETHANN H | Overall ExperienceIt’s in a run-down part of town, but it seems like the whole town is run-down.
Merle A | First ImpressionsMain doors were always locked. Key card never worked. When I addressed these issues with the manager I was ignored. I chose U-Haul because you provided a service that I wanted which were hours of operation from 7:00 a.m. to 7:00 p.m. the doors and the staff were never there at 7:00 a.m. causing me delays to gather my work tools from the storage unit to work I haven't heard lost revenue due to that all because of a lazy manager who doesn't care about anything but herself.
JOHN W | Overall ExperienceI appreciate how clean in sight and smell the units remained my entire time as a user. My only critique is the homeless drug users who would hide out in small spaces until after-hours and then they would eat and "play" at night when there wasn't an employee onsite. There were several times I was uncomfortable there alone.
MICHAELA T | Overall ExperienceDiane and her staff are working diligently for the customers day and night. Customer satisfaction and service are at the forefront of their priorities. Thank you for your dedication and attention.
Harley S | Overall ExperienceIt would be nice to have lighting over the units themselves, to better see the contents.
William S | Overall ExperienceThey didn't have my uhaul ready and it also didn't have any gas in it so I had to get gas before hand. They also rented me a storage unit on the first floor and then didn't have one available. False advertisement
aundrea g | First ImpressionsWe’re very helpful with anything I needed
Gary A | First ImpressionsPretty easy going throughout the whole thing, super friendly and helpful workers. Will definitely check them out next time I need anything they can provide.
Britney K | Overall ExperienceMy unit was supposed to include a free lock inside for storing my items however it did not, the app for the truck did not work at all most of the time either.
Caleb W | Online Move InI say no to the low lit because there is no light in the unit, only in the hall.
Shenai S | Overall ExperienceExcellent customer service from the guys that were at the office. They were shoving snow outside, clearing it for customers-good people who care about their safety and clients.
Theresa A | First ImpressionsI secured a storage but never used it so closed after two months as plans changed.
Leola M | Overall ExperienceStaff is generally unavailable at this location as they are almost always out and about helping other customers or handling other issues in the back of the store. When I opened the storage unit there was no one in the office space for almost 15 minutes.
JONATHAN J | Overall ExperienceThe guy that helped me was very nice.
mckayla g | First ImpressionsMy overall experience was not great. Some kinda fraud when I would pay my bills with money order of 2hundred. I'd get late fees add on and constantly get notifications that said your last payment of 130 you still owe 70 plus the now fraudulent 50dollar late fee. That kept compounding, then I paid early to keep same rate for rest of the year. They kept over charging me to the new rate, and wouldn't expect the payments saying that it's partial. Then access another 50 dollar late fee . Next it compounds again. I had bad dreams and crazy anxiety of them auctioning my little bit of stuff off nightmares people. I believe the Boss lady Mrs Diane who is an absolute amazing manager is great and deserves a raise far as I'm concerned. Has emplimented a new system where they now take a picture of the money order. (I do always take a picture and the time/date. It's a good habit to use when paying with instruments like money orders cashier ,check ,checks. She's fair and will try to help you! I can't say enough about her professionalism! Mrs Diane you are a sweet special lady and I really appreciate your patience and help. I got my mother's pictures and few things back that would've been tossed out at a auction! Thank you for everything may God grant you passage in your time of need. Peace ✌️ outta here . Sincerely MMQ.
mazceo q | Overall ExperienceThe staff was 5 star, they were very helpful with a problem I had, and I was very satisfied.
TOMMY B | Overall ExperienceOnly issue we had was a mix up on the size of storage we needed. We set up a 10x10 and got a 5x10 instead. Had to throw 100$ towards the bigger unit instead of it being free.
Seth W | Overall ExperienceEmployees were really helpful, but the first unit they rented me was already rented to someone! When I went to look at it, there was a lock on it. Luckily, the employees were still hanging out in the office even though it was after hours and stayed to help me.
Julia S | First ImpressionsAfter being at so many other storage sites in Anchorage, this one is now high on my list. Clean facilities, I'm at ease knowing it's secure, and the complimentary carts impressed me! Thank you so much! I will definitely be using U-Haul for all my storage and rental truck needs.
Creacy B | Online Move InGreat service but I think that if you loose your keys, you should have a deadbolt cutter on the premises. I was locked out for a year and a half. We finally bought a lock cutter ourselves. Outside of that I love everything else about my experience and would definitely recommend you.
Diane J | Overall ExperienceClean, friendly and efficient!
Daniel L | First ImpressionsI did the help of Uhaul tracking to get a trailer (6' x 12') located in Anchorage not Fairbanks.
Albert W | Overall Experience