Customer Reviews for U-Haul Moving & Storage of Norman

7,964 comentarios

700 E Lindsey   Norman, OK 73071
(Blk E Of Campus)

(405) 364-1501

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(405) 364-1501

700 E Lindsey
Norman, OK 73071
(Blk E Of Campus)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Madison Y. 
Rating:
4.0

Everything was good except I was told I would only be charged $5.15 per gallon if I did return with a quarter tank. However, I was charged a $30 fuel service fee which I was never told about. I did not find that acceptable and a little misleading.

John B. 
Rating:
5.0

Mobil ck in did not work well otherwise super happy

Steve C. 
Rating:
5.0

Staff above and beyond

JERRY T. 
Rating:
4.0

Customer did not leave a comment.

Fritz E. 
Rating:
5.0

Customer did not leave a comment.

Catherine O. 
Rating:
5.0

Customer did not leave a comment.

Melanie H. 
Rating:
5.0

Customer did not leave a comment.

Velma G. 
Rating:
5.0

Customer did not leave a comment.

Shavaughn L. 
Rating:
5.0

Staff was awesome, great experience…I'm a first time U-Haul renter! Very helpful and friendly, and did a wonderful job getting the trailer hooked up for me.

Timothy V. 
Rating:
3.0

There were two issues with the equipment that could have been better communicated and/or prevented.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Jay W. 
Rating:
5.0

I still have not received a receipt for my bill. Please send to my email gary@knightsinsuranceagency.com

gary K. 
Rating:
5.0

Customer did not leave a comment.

Jamie W. 
Rating:
5.0

The trailer had some dent and scratches that were not pointed out. When I tried to report on the app, it would not allow me to upload photos. I'm happy I purchased the insurance.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Leon L. 
Rating:
4.0

Only complaint is that the dolly I rented WASNT in the truck :-(

Tollena S. 
Rating:
5.0

The gentleman that helped us was incredibly kind and helpful. An example: he saw that the trailer had not been swept out, and he did it. He was concerned for us (both older) were trying to move much stuff in the heat wave of 98 degrees in early May - he helped to extend the drop off time so we could take heat breaks. Just the kindest man!

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

aaron B. 
Rating:
4.0

Customer did not leave a comment.

Angel S. 
Rating:
5.0

Alexandria was very helpful and very knowledgeable.

Michael C. 
Rating:
3.0

Clear instructions. When returning the vehicle after hours the website instructed for me to return the key to the drop box by the front door. However there was no drop box anywhere visible at the location. I called To ask where to put the keys and was on the wait time for an hour for someone to tell me “I guess Just leave them in the vehicle”. That was a little frustrating and am hoping I'm not going to be charged for the miscommunication but other than that it was easy to pick up and drop off. Easy to use, met our needs. It was a little pricey for everything but that is just part of moving I guess.

Mason B. 
Rating:
4.0

you failed to text my receipt - please do so as promised

KEVIN P. 
Rating:
3.0

Customer did not leave a comment.

Gayle B. 
Rating:
5.0

Store was clean and fully stocked. The moment I walked in I was greeted and taken care of in a very timely professional manner ! Alexandria Cobb was a pleasure to work with and she knows her job well, in my opinion. She was friendly and inquired as to any of our needs for the trip. When I returned to drop the trailer I was greeted by a young man by the name of Jaden in the parking lot so that I would know where to unload. He asked me if the haul went well for me and if the equipment was what we expected. He proceeded to remove trailer. This gentleman looked me in the eye and called me sir upon every comment. This is the uhaul and storage on Lindsey St. Norman Oklahoma. I would highly recommend this location. Fisher space pen man !

JamesW L. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
5.0

quick, friendly picking up and dropping off, auper easy experience from calling to make rez to picking up trailer. pleasantly surprised!

Cara V. 
Rating:
5.0

I had a little bit of an issue with my check in and was charged for an extra day but I called down there and they sorted it out for me right away they were very polite super helpful and I would like to say thank you

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

Leon L. 
Rating:
5.0

The staff was very helpful and courteous. I have no complaints with them at all. I had one concern with the trailer when I got ready to load it. There was a strong smell of marijuana inside. It didn't bother me but could've cause problems if I was stopped by law enforcement since I traveled to states where it is not legal.

Anthony C. 
Rating:
5.0

This was a real location with helpful and exceptional employees. Fast and efficient service all around ar Lindsey.

Christina M. 
Rating:
5.0

Reserved truck and signed in online, makes it easy in and out. I will more than likely rent from this location again, good job.

Richard S. 
Rating:
2.0

Customer did not leave a comment.

Debbie M. 
Rating:
4.0

I reserved the trailer online, and was a bit surprized that the checkout took longer than expected.

Phil M. 
Rating:
3.0

Online check-in only station. Waited for 30 minutes just to even get the keys. If wait always long then let people know they may need to arrive 20-30 minutes prior to check-in time.

Carmen R. 
Rating:
5.0

Customer did not leave a comment.

BILLY L. 
Rating:
3.0

Atleast provide everything we reserved and a decent working truck! This was had check engine lights on, needed to be serviced, and altogether questioned if we were going to accomplish moving or not

Jacob P. 
Rating:
5.0

Awesome location and experience

John T. 
Rating:
4.0

Staff were friendly and professional.

Debra G. 
Rating:
5.0

Customer did not leave a comment.

Mary U. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

Everyone was friendly and attentive.

david B. 
Rating:
5.0

Nothing, it was very convenient and simple, staff made it an easy process.

Samuel P. 
Rating:
2.0

wasn,t told certain important information that I needed and now im having to pay a late fee because an employee didn,t or couldn,t do there job fully.

Robin G. 
Rating:
4.0

Customer did not leave a comment.

Ruth W. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Nothing really, great customer service.

Tony S. 
Rating:
3.0

Make the site more user friendly for mobile technology, have plenty of representatives available for calls on the days/times that the buildings are not open for pick up, send a reminder text about return date and time the night before, have accurate location information, be more upfront about the cost

Tate L. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Carli at the Norman U-Haul is a pleasure to work with very attentive and detail oriented I recommend this Norman location to all my associates.

Dimitri M. 
Rating:
5.0

Customer did not leave a comment.

kasmir H. 
Rating:
5.0

NA

Naavid K. 
Rating:
4.0

Staff I interacted with were very nice.

Blake E. 
Rating:
1.0

Customer did not leave a comment.

MELISSA W. 
Rating:
5.0

The people at this location treated me better than the location where I had my reservation cancelled from just because the lady over there decided so. Indeed my original pick up was at the location on 2111 alameda but the agent there cancelled my reservation and hang up the phone on us twice without saying her name. On the other hand Carli was able to get me going and took care of our needs. The truck had a a bad smell.

FRANCK A. 
Rating:
5.0

Customer did not leave a comment.

GARY K. 
Rating:
3.0

Customer did not leave a comment.

Genie O. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA N. 
Rating:
5.0

The customer service was excellent when picking up and returning. Gave Lear instructions and was pleasant to speak to.

Nina W. 
Rating:
4.0

Customer did not leave a comment.

Wyndi D. 
Rating:
5.0

Customer did not leave a comment.

Evan C. 
Rating:
5.0

Customer did not leave a comment.

Carliss D. 
Rating:
5.0

Stay friendly.keep up with the good work.

RHONDA W. 
Rating:
1.0

The check in and trip were fine. However, dropping off the key was a whole other experience. We go in and hand the key to a gentleman that tells us thank you, however he turns around and completely ignores us once we do. He motions to a lady, saying she will care for the vehicle however she walks around and avoids any eye contact, does not communicate a thing and then promptly tells everyone she is leaving and walks out the door. My husband and I sit patiently for a good 10 minutes as other customers come in for check and return and are helped all the way through. We finally get back up and try to get someone's attention by standing by the boxes, at the back of the line. We are finally addressed with a "hey you, come here" in the rudest tone of voice. She then hands us our slip and then walks off. There were no "thank yous" no "have a good day", no politeness or even decent customer service.

Avery A. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Customer did not leave a comment.

Jonathan J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Karlee is the best. Kind, courtesy, friendly, professionally works to accommodate my needs

ray S. 
Rating:
5.0

Everything worked fine and had no problems. Pick-up and drop off was fast and courteous. I had a yard project and the trailer helped tremendously. Served it's purpose well. Thanks again, I'll see ya soon. Kirk

KIRK W. 
Rating:
5.0

Was originally going to rent trailer one-way from Hemet, CA to Norman, Ok. The original charge was to be approx. $1900.00. We stopped in to the Norman location to inquire about a storage rental and got to talking to the gentleman behind the counter telling him of our moving plans and the rental charge we were going to be paying. He said he could save us some money by having us rent from that location and making it a local rental. Sowe agreed. He wound up saving us over $1500.00! That is beyond excellent customer service!! Thank you.

Steve M. 
Rating:
5.0

Carli and her crew were very friendly and helpful. They all did a great job. Very excellent customer service. That's the way to do it.

john R. 
Rating:
5.0

Customer did not leave a comment.

edward H. 
Rating:
5.0

You guys are doing great

Thierry O. 
Rating:
1.0

People were too busy talking to take the key. I was charged for extra $73. The uhaul and ruined one of my mattresses.

Traci P. 
Rating:
4.0

Customer did not leave a comment.

Kelli F. 
Rating:
5.0

Customer did not leave a comment.

Doc D. 
Rating:
3.0

Slow service Chaotic and loud service area

Christopher R. 
Rating:
4.0

Customer did not leave a comment.

Courtney P. 
Rating:
5.0

Staff was very nice, fast and efficient! Friendly also, have used this location a couple of times. Thanks for making my moving experience great!

MARILYN K. 
Rating:
4.0

Jaden(I hope I spelled his name right) made my bad day so much better. He took the extra time to come out and talk with me. Bri is also awesome and I appreciate her friendliness. They all put up with a grumpy, tired older lady quite well. Got my a storage unit even though it seemed as though they had more clients than open storage units. I still would have preferred an actual 10x10 drive up like I thought I was getting. I wound up having to rent to unit. One is "upstairs " the most unsafe way to allow people to store their belongings that I have ever seen. But due to need and having driven from WA state to OK I was done and no longer cared at that point. Uhaul over all is so not my favorite place. But! They're convenient and about 400.00 cheaper than the rest. Thank you from a tired grumpy older lady!!

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Koussay S. 
Rating:
5.0

N/A

Patricia G. 
Rating:
4.0

Take time to verify the customer's name correct before they complete the contract. Also explain the details of the contract and what is expected from the customer. The very last thing should be set a time to return equipment. Explain what the procedure is and how much it can cost.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
5.0

Very friendly workers

Melissa J. 
Rating:
3.0

Truck looked like it had just returned. dirty outside and inside.Still, these folks are good to work with.

Lorraine S. 
Rating:
2.0

I was rented a trailer with a broken fender. I had to purchase my own duct tape to keep the blinker attached to the trailer. Thats just flat out fucked...

david F. 
Rating:
4.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Very friendly competent staff. Great company to work with and I have made many moves with them.

David J. 
Rating:
5.0

Customer did not leave a comment.

george R. 
Rating:
3.0

The vehicle had undocumented damage and there was an issue with the tire pressure system. There was an error message on the dashboard. There was also a burned out turn signal bulb.

RONALD J. 
Rating:
5.0

Exterior was dirty as were the windshield and windows. Interior was ok. Personnel were helpful and nice.

Thomas C. 
Rating:
5.0

Loved the service provided

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Rocky M. 
Rating:
5.0

Nothing really.

Costell S. 
Rating:
5.0

Customer did not leave a comment.

Jamie A. 
Rating:
4.0

No comment

Robert F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew W.  |  Overall Experience 
Rating:
4.0

Everything was fine, except the actual units are not well-lit. Usually the office and access hours were ok, but when we went to move out of the unit on a Sunday, the card wouldn't work and the office was locked so we could not empty it, and our hired helpers were booked so we had to move ourselves. Someone in the office the next day gave us an extra day, but apparently did not report it as we were billed and had problems correcting it. Everything was settled a week later. Overall we would recommend U-Haul.

Loretta K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

daniel j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jim d.  |  Overall Experience 
Rating:
5.0

Service was excellent however they wouldn’t accept a US PASSPORT for ID or the OKLAHOMA MOBILE ID

jordan m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomasina m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAUL M.  |  Overall Experience 
Rating:
4.0

Storage was convenient, but not well lit (I did alot of work at night). It was often very difficult to access as other vehicles or equipment would be parked right at the entry. Otherwise, this is a great place and I will continue to use it for moving needs!

Lorraine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelsey O.  |  First Impressions 
Rating:
5.0

Every person that work there was so friendly, and helped me whenever I needed it, very nice place

vincent a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Loretta K.  |  Overall Experience 
Rating:
5.0

The girl who helped me was amazing. I would love to work with her again. Very nice and helpful!

ROBERT B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SKYLAR G.  |  Overall Experience 
Rating:
2.0

The sales people were really awful. Rude and non helpful. I don’t know how you stay in business.

cynthia m.  |  Overall Experience 
Rating:
3.0

We were charged late fees twice without warning until 15 days after via a letter in the mail. I received a letter in the mail yesterday, 12/20/21, that was dated 12/2/21 for November’s late fee, and we live in the same town as the unit. The November late fee wasn’t even our fault, it was due to the previous form of payment not being deleted by the store employee. The October late fee was because of my debit card being hacked, us getting a new card, and not realizing the unit was saved to that card. Both fees were removed but it was tedious having to go in each time to deal with them. The gate was never closed so you never needed the swipe card, and the door to the units didn’t lock so you didn’t need your swipe card either for it b

Matthew C.  |  Overall Experience 
Rating:
5.0

The people there are great and an asset to the Uhaul company!

TARA R.  |  Overall Experience 
Rating:
5.0

Very helpful and they go above and beyond their duty.

Loretta K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLISS A D.  |  First Impressions 
Rating:
5.0

You worked with us in our need. Thank you all very much!

St. Thomas More U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julia R.  |  First Impressions 
Rating:
5.0

They were really nice the lady and her husband very helpful and nice

kORY V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loretta K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AARON EVAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javier C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

david h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sher R.  |  First Impressions 
Rating:
5.0

Staff was beyond helpful. Made an awful moving situation a little brighter. Thank you so much!!

ian C.  |  Overall Experience 
Rating:
3.0

The staff were pretty friendly, especially Jaiden, the employee who spoke with me. However, several of the staff didn’t know how the storage unit system worked, so that slowed down the process.

Rachel G.  |  First Impressions 
Rating:
5.0

Friendly Oklahoman!

Aaron G.  |  First Impressions 
Rating:
3.0

The unused trailers are laid out along the exterior wall of the storage facility in such a way that it is very difficult to drive around

taylor s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy J.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful! When I moved in, they were concerned for the amount of space I needed and offered me several options. Fantastic customer service! :)

Connor S.  |  First Impressions 
Rating:
5.0

A bit dark in the actual storage unit but the hallways were very well lighted. Great service. The parking areas are quite full and packed but I always found somewhere to park on my multiple trips there.

TERRY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY ELLEN P.  |  Overall Experience 
Rating:
1.0

107 for the 5x5 storage unit when not too far away I could get a storage unit 10x10 for 40 less

Christian M.  |  Overall Experience 
Rating:
1.0

We only used the indoor storage unit for 3 weeks and in that time everything we had in there was completely infested with roaches! One of the most disgusting things I have had to deal with. I called Uhaul and was told they would have the manager call me but never heard from them. Would not recommend Uhaul to anyone!

Jennifer K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HALEY P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Elaine H.  |  First Impressions 
Rating:
2.0

The facility was fine, my beef is with the pricing. The facility would not prorate our month. Our month started on the 14th, and we moved out that day, and they would not prorate or refund from Aug 14-Sept 14. This is unfair to customers, I don't care what the contract says, it's a terrible business practice. This survey says move out date was the 16th, it was NOT, it was on the 14th, the day my son moved into his apartment. Someone is playing funny business with the move out date. Other storage companies will prorate and since we have a choice, I will choose differently next time. No need to charge customer (a college student) for 29 days he didn't need. I will share my experience with others. Regards, Catherine McCartney (210)863-6330.

Catherine M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jess H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Casey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephine l.  |  First Impressions 
Rating:
1.0

The total experience with the storage situation was an absolute joke, they want me to store a 30k boat between a gutted pickup truck, and a van that I'm pretty sure someone was living in it... with no gate on the entrance, or cameras facing that part of the storage facility.... with the 26ft truck rental I was told I would receive a 10x20 indoor storage area..... surprisingly they only had a 10x10 area... so needless to say, I forked out another 250$ for a storage unit at another place... on a high note, the truck drove great, and the guy behind the counter was awesome... just a bad area and misleading information

Jacinda N.  |  Overall Experience 
Rating:
4.0

General Manager Brett Hosler is positive in his interactions with customers, and a great problem solver. He and his staff are an asset to Uhaul.

Barbara B.  |  Overall Experience 
Rating:
4.0

I wish the prorated the final month. Had to pay for a month fir a few days.

DAVID O.  |  Overall Experience 
Rating:
1.0

Y’all were awful.

Jenna C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marissa b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tashina R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Korista L.  |  First Impressions 
Rating:
5.0

Excellent communication and quick

Tashina R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

chad m.  |  Overall Experience 
Rating:
4.0

had a unit rented until i understood it could only be used by a stair ladder. if one was available in a flat surface, i would rent one right away. 5x10

thomas b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander G.  |  Online Move In 
Rating:
4.0

The way in which you check in and out of the building was unclear, but everything else was good.

JOHN H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Troy J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ron P.  |  First Impressions 
Rating:
4.0

Very nice climate control facility but very expensive and no light inside the storage unit

Kanjana D.  |  First Impressions 
Rating:
5.0

The facility is clean and the entire staff is friendly. The manager, Mr. Hosler, was very helpful. I had to call him after hours once. He answered my question and assured me it was okay to call him again if necessary. Mr. Hosler was also very supportive during moving crew issues.

nancy p.  |  Overall Experience 
Rating:
2.0

Lots of bugs and mice droppings - something was sprayed and looks like items may be destroyed

CLOYD C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorraine S.  |  First Impressions 
Rating:
1.0

This has been the most horrific experience. We rented a storage space (which has always remained empty) as a place where our daughter who attends OU could use if she needed to leave school quickly due to COVID. Our bills were paid on auto-pay. In late January, we decided she was staying at school and that we could cancel the account. Since our name is on the account, we had to complete a document and send to the manager giving authorization to close the account and cut the lock. We live in Michigan. After that time, we were billed for another monthly fee. We contacted the store and sent a second copy of the cancellation form. I have since sent them to your store manager as a reference point. The charge we received was credited. We have then been charged again, received a lien notice, another charge and a final notice. I have send several emails to Brett the store manager to work this though as well as worked with Lisa from your customer service department. Brett will not return calls nor emails. As of right now, we have lien notice against us (without merit) as well as charges on our American Express card for monthly billing when we clearly returned the unit prior (documented). I am disappointed at this service and the lack of care and concern from your store manager Brett. I have copies of all emails sent to Brett for reference. As of this moment, we still are not clear on next steps. We need some clarity and closure here. At the same time, I would strongly suggest some customer service training for your manager Brett.

Scott S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tory A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ashley g.  |  First Impressions 
Rating:
1.0

Way way waaaaay to over priced. I went from paying $137 to now $54 a month by switching. I rented a 10' truck on 10/22/2020 'In town price' They lied and said I drove 50 miles when I did not. I went 24 miles. 11 miles there and 11 miles back, plus stopped for gas. 700 E Lindsey to 905 SE 19th st moore, ok. That is 12 miles there and 12 miles back!!!!!! One way trip!!!!! I went from paying $34.00 to $78.00 to $128.00 for 'In Town' services that advertised $19.99. Their response to me was 'Did you take a picture.' Well of course not, because I didnt think i was going to get screwed over plus it isn't my job to make sure someone can read numbers right. They made my account overdraft. So overall $128.00 charged for going 24 miles. Very dishonest and shady people. I work hard for my money and They stole from me and was not truthful about the numbers. I spoke to the manager and they did not help me at all. They said the numbers added up....yeah, lies. I spoke to customer service and they said I can file a complaint but the manager from a local store would contact me...what good would that do? I already spoke to them! I wanted corporates number. I asked the ladies 'Who read the numbers on the truck' and they did not even respond back. They were trying to save their jobs. I will NEVER come here again and I am telling everyone else to go to Public storage. They will get there moneys worth and they seem like very honest people. F U-Haul!!!

Chase P.  |  Overall Experience 
Rating:
3.0

Actually getting access to the storage building was a pain. The lot had no path to the parking area and had quite a lot of debris in it. Otherwise, everything was easy and convenient.

Sierra B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chase P.  |  First Impressions 
Rating:
4.0

Security and storage was great! However, the mobile steps felt unsafe. There were moments where I could have tripped while carrying heavy items. It was stable, but the steps were really steep.

camden r.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sharon C.  |  Overall Experience 
Rating:
5.0

Thank You!

jessica r.  |  Overall Experience 
Rating:
4.0

Almost everything about using U-Haul storage was positive, except for two items. 1. The post where we needed to check-in was often blocked by trailers forcing us to leave our trucks or cars and walk over to slide our card through the reader. Not an enormous deal, just an unnecessary pita. 2. The gate whereby the storage section should be secured after hours each night was missing.

Lois A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jadyn H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lamika W.  |  Overall Experience 
Rating:
5.0

Front desk service was kind and efficient. No snags and putting stuff in storage was very easy.

Patrick M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amy d.  |  Online Move In 
Rating:
3.0

I was told when I reserved the unit over the phone that I would maybe have to walk up a couple of stairs, but nothing major to get to the upper level. When I arrived at my unit, it turned out to be an upper level unit only accessible by a set of rolling stairs, which is not what I was told and did not suit my needs. Thankfully, the staff were very helpful and were able to move me to a ground-floor unit on the same day. In addition, the day that I arrived to move in, all of the key cards were demagnetized, so none could be activated in my name, and I ended up having to leave to go to work without having moved in because I didn’t have keycard access and also did not have time. When I came back the next day, the issue was resolved, for which I was grateful. I also did not feel like I was well-informed about how to swipe into the facility, since it required swiping into two different control panels, which I never would have guessed on my own. The staff member who helped me was very kind though, which was nice. In sum, the move-in process ended up being far more difficult than I thought it would be, but everything worked out well.

emma k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnetta D.  |  First Impressions 
Rating:
3.0

Don't like the pricing. I was offered one price then it gets changed when I get there. I did not like that at. Then the size I wanted was NOT available. This was my first experience and will probably be my last.

John F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

doc d.  |  Overall Experience 
Rating:
5.0

Great service

BARBARA B.  |  Overall Experience 
Rating:
5.0

Great service. Thank you!

Richard P.  |  Overall Experience 
Rating:
5.0

I was very satisfied with the staff and i like tge unit i rented

dennis h.  |  First Impressions 
Rating:
5.0

Britny is an excellent worker in Birmingham!

Richard P.  |  First Impressions 
Rating:
5.0

Great service!! I got what I needed!!

Trenton B.  |  First Impressions 
Rating:
5.0

Very helpful staff

St. Thomas More U.  |  First Impressions 
Rating:
5.0

We will use you again next year.

Leslie V.  |  Overall Experience 
Rating:
5.0

The staff was always there to help if needed and always answer my questions if I had any

rebecca c.  |  Overall Experience 
Rating:
4.0

The staff were always helpful (although often I had to wait in lines). Because the latch on the unit assigned to me was damaged, closing the door was difficult. I found the monthly reminder helpful.

John D.  |  Overall Experience 
Rating:
5.0

Very friendly, fast, and efficient.

mark m.  |  First Impressions 
Rating:
2.0

Everything was ok except the pricing. I got a different storage unit at a different facility, same size, more than half the price. Security is the same.

Garileah K.  |  Overall Experience 
Rating:
3.0

N/A

Daria D.  |  Overall Experience 
Rating:
1.0

There is not enough staff to handle the number of customers. It was supposed to be climate controlled, but was blazing hot, so hot that condensation was dripping in the building. Need more ladders.

Robert A.  |  Overall Experience 
Rating:
1.0

Rudest people I’ve ever dealt with. Lady said to me - he will help you, I’m on to the next. Who is he? When did a customer become so unimportant?

michelle d.  |  Overall Experience 
Rating:
3.0

Overall all was goog . Frequent rent increases were not.

TOM W.  |  Overall Experience 
Rating:
1.0

Nobody there knows what they are doing or cares.

Karen M.  |  Overall Experience 
Rating:
5.0

Great

Jennifer S.  |  First Impressions 
Rating:
1.0

First of all when I made reservations, I was not told that my storage was on the second floor with a swiveling dangerous stair case that was very dangerous. On top of that,it was extremely hot insid

shawna m.  |  Overall Experience 
Rating:
5.0

Very helpful staff and followed up regarding my need if I needed to extended my rental.

John M.  |  Overall Experience 
Rating:
5.0

Kyla, the rep who sold me the storage unit, was very helpful and friendly.

julie v.  |  First Impressions 
Rating:
5.0

Very Good

Jorge M.  |  Overall Experience 
Rating:
2.0

Very disappointed with the reservation and misleading just to get rent me a storage for $49 but when I got there they said that will not work for you and I end up with $97 unit.

Zakia M.  |  First Impressions 
Rating:
4.0

Slow customer service. Observed only 1 person working but she was doing a darn good job.

BARBARA B.  |  First Impressions 
Rating:
5.0

I would definitely recommend and would use again if needed the staff is very good always willing to help or work with you I couldn't ask for better people

angela b.  |  Overall Experience 
Rating:
4.0

The storage facility with 24 hr access was very convenient for temporary storage at the end of cross country trailer rental. Staff needs more training. Reservation system was a problematic.

David M.  |  Overall Experience 
Rating:
3.0

Reservation for storage unit was lost. Attendant could not verify request and had difficulty setting up storage order. Month of storage at no additional cost was good. Trailer return process good.

David M.  |  First Impressions 
Rating:
5.0

N/A

Eva S.  |  Overall Experience 
Rating:
5.0

Wonderful

TOMMIE ETTA S.  |  Overall Experience 
Rating:
5.0

Very courteous, friendly and helpful staffs.

mmadueke a.  |  Overall Experience 
Rating:
1.0

The people that work there are some of the most rude hateful non understanding people that I've ever met in my entire life. They're very unfriendly and non helpful. I will NEVER use this facility agai

jaclyn l.  |  Overall Experience 
Rating:
5.0

Very happy with uhaul

Pamela D.  |  Overall Experience 
Rating:
5.0

Very helpful and works with your needs

Bryan F.  |  Reservation 
Rating:
5.0

They took great care of us!

Michael D.  |  Overall Experience 
Rating:
4.0

The hours should be changed to 24-hours access.

phuoc h.  |  Overall Experience 
Rating:
3.0

i HAD A SMALL UNIT FOR 3 MONTHS AND ONE DAY BUT STILL GOT CHARGED FOR 4 MONTHS. NOT COOL

todd w.  |  Overall Experience 
Rating:
4.0

no complaints

Jamie J.  |  Overall Experience 
Rating:
5.0

the employees who helped us both at check in(crystal) and check out(ray) were fantastic. each was helpful and knowledgeable as well and gracious even at a very busy time.

MICHELE K.  |  Overall Experience 
Rating:
5.0

All personnel were very friendly and ready to assist whenever asked.

Loraine A.  |  Overall Experience 
Rating:
5.0

U-Haul made storing of our college daughter's belongings easy. Thank you!

amy d.  |  Overall Experience 
Rating:
4.0

Checking in was a bit too lengthy for me, mostly due to the fact that the rep was fairly new to the position and wasn't familiar with the computer processing aspect. I assume training wasnt a focus.

Isai M.  |  Overall Experience 
Rating:
5.0

I would recommend anyone to use this U-Haul. They are very helpful.

Randi B.  |  Overall Experience 
Rating:
5.0

Very convenient

Kelli K.  |  Overall Experience 
Rating:
5.0

Crystal, the Mgr was wonderful, helpful and responsive, She took great care of me. I’d recommend this location to anyone.

Terri w.  |  Overall Experience 
Rating:
5.0

Awesome Facility!

Leonard M.  |  Overall Experience 
Rating:
5.0

Budget motivated my move. This site is lovely as are the staff! Please give them any rewards available for Uhaul sites. Thank you! Cheryl Ponder

E Cheryl P.  |  Overall Experience 
Rating:
4.0

Easy access

Chris C.  |  Overall Experience 
Rating:
5.0

Very helpful staff we enjoyed renting with u haul and will return

Amanda J.  |  Overall Experience 
No reviews have been submitted for this location.

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