Customer Reviews for U-Haul Moving & Storage of Norman

8,369 comentarios

700 E Lindsey   Norman, OK 73071
(Blk E Of Campus)

(405) 364-1501

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(405) 364-1501

700 E Lindsey
Norman, OK 73071
(Blk E Of Campus)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

A lock was placed on our unit without any communication from Uhaul. Our account has always been current and if there was any issue, someone should have taken the time to reach out. Beyond that, when an employee, especially the GM, is speaking with a customer, they should not be smoking. Walking to someone's unit to remove an unwarranted lock is NOT a smoke break. Then, the wrong location was added to drop off the truck causing an additional fee when we dropped off the truck to the requested and approved location. This branch is a joke.

ROBERT B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara T. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard j.  |  First Impressions 
Clasificación:
2.0

Not accommodating at all

nathan W. 
Clasificación:
5.0

I can't recommend this location enough. Their staff was super accommodating and friendly to me, and even helped me when I had extra items left over from my move that I didn't know what to do with. Everyone was very professional, the van was spotless, and the process was incredibly smooth. Thank you so much again for your help.

samatha B. 
Clasificación:
5.0

The only complaint is the windshield was pretty dirty

sandra T. 
Clasificación:
4.0

Excellent service.

JORGE U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

chrystal s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

edward H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ramona W. 
Clasificación:
5.0

Whole process went smooth. Austin was very helpful in explaining how to return after hours and in selecting the right equipment. I would definitely use this company again.

Charles M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RILEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reginald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kinsleigh H. 
Clasificación:
5.0

They were all very helpful tks

john h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jimmy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

laura S. 
Clasificación:
5.0

El cliente no dejó un comentario.

rafael c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holli C. 
Clasificación:
5.0

No improvement necessary. Staff was very helpful, friendly and extremely knowledgeable.

Karl G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl G. 
Clasificación:
5.0

Pricing please

Daniel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnetta G. 
Clasificación:
5.0

Keep your front desk staff! They were outstanding. Made sure everything was ok and were friendly and helpful.

Jimmie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

All good

Lee T. 
Clasificación:
5.0

The headlight was out on the driver side and twice I had to call for help to start the truck, not sure if it was the battery or the starter. Wasn't very happy with the truck at all.

DAWN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GORDON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marcella B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald G. 
Clasificación:
3.0

I filled the gas tank back up to where I had received it. When I took the truck back, they said the tank was short on gas. I showed them I receipt, but to no avail. I was charged another $19. It was so unclear, so deceitful- I had gone to this store thinking it would be an honest transaction, but it was extremely disheartening. Now I wouldn't recommend it anyone!!

mike H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

Outstanding customer service and efficiency.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark K. 
Clasificación:
4.0

The people here were extremely concerned with their service, very articulate with their actions.

Chad L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy M. 
Clasificación:
5.0

Excellent attention at the front desk, very courteous. Than you a lot!

Miguel B. 
Clasificación:
5.0

It was a sexy experience I really enjoyed it

Malachi P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom V. 
Clasificación:
5.0

Very understanding people, great to work with

steven m.  |  Overall Experience 
Clasificación:
5.0

The trailer was very noisy and unbalanced. The springs and the tires need to be checked. The service from Carli was excellent. Gracias

Jim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittney O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen H. 
Clasificación:
1.0

the employees working at the location were very rude and you could tell they did not want to be at work . Very poor customer service

Ryan B. 
Clasificación:
4.0

You might check the oil as I had to add 2 quarts after driving a few miles a light came on showing the oil was at 67% capacity. Also, they showed on my form that we had more than 1/2 tank of fuel when we really had less than a 1/4 of a tank.

roger M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell R. 
Clasificación:
5.0

We have rented from this location for several years and the equipment is always in great shape and we have never had any problems. Thanks to all the employees at this site.

Deborah O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bonnie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jared O. 
Clasificación:
1.0

Went to return car tow dolly and got to location 10 minutes after closing due to pouring rain and staff was there with a personal car in the garage area and we're working on that but would not help me/check in equipment.

Jeffrey G. 
Clasificación:
3.0

El cliente no dejó un comentario.

DONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kathrin G. 
Clasificación:
3.0

We did online check in, I ordered 2 dollys and 6 furniture pads. Took forever to get the UHaul so we didn't check before leaving. We didn't receive either dolly or the pads. When my husband dropped off the Uhaul he mentioned it to them and they didn't offer to do anything. Just took the keys and moved the Uhaul

Michael H. 
Clasificación:
2.0

Drop off time was incorrect but I took back early.

Rebecca C. 
Clasificación:
5.0

The person who helped me at the counter was very friendly and very helpful with my questions. Gracias.

Robby C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Freddie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin A. 
Clasificación:
5.0

I got a 26 foot truck and the air conditioner would get cold but once you got on the interstate and got the truck up to 70 mph it blowed hot. Other then this evening was great.

Fred H. 
Clasificación:
5.0

The people who work there were very helpful!

chris C. 
Clasificación:
5.0

Very easy process to pick up and drop off! ¡Gracias!

Shelly N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvia W. 
Clasificación:
5.0

They got us checked in and on our way to airport quickly and efficiently. Super helpful.

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kay G. 
Clasificación:
5.0

Outstanding service on both ends

david G. 
Clasificación:
5.0

The national computer system is not in sync with the computers at the local location. This made it more difficult for all of us.

Tom V. 
Clasificación:
5.0

El cliente no dejó un comentario.

sherry S. 
Clasificación:
5.0

Very efficient. Got in dropped off and on our way. Great Service.

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Spencer G. 
Clasificación:
3.0

The auto transport has a strap missing for the tie down, which we didn't sit over until we loaded the car the next morning. Luckily we had a piece of webbing to hold the wheel properly.

Dianna B. 
Clasificación:
2.0

I did drop off with just keys, I checked fuel level, but did not take a picture, the person that read the guage obviously can no do that. I now know that I need to make them do the review with me and take pictures (this is sad). The gray area in the guauge is 1/4 or more, which it was over. I'm not sure how they ended up with their reading. It isn't the money, it is the principle. Good for them to take a few $.

Bradley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

George C. 
Clasificación:
1.0

Waited in line for over an hour

david J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxanne A. 
Clasificación:
5.0

The front bumper was damaged that looked bad but overall was great

glen R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter D. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert F. 
Clasificación:
3.0

The air conditioning was barely cool and that was on high with max AC. The truck smelled awful and the steering wheel was very sticky.

Lea P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jim R. 
Clasificación:
4.0

Put a crank hitch so it's possible disconnect from the vehicle, both during and after the use of the trailer. The 6x12 bumper pull is way too short . These big strong men helpers need some head room !

beth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Freddie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Freddie T. 
Clasificación:
4.0

Only reason for not giving the 5-star was due to an employee smoking a cigarette while helping us turn in our truck and auto transport. Note: It was outside.

Chris O. 
Clasificación:
5.0

El cliente no dejó un comentario.

carla S. 
Clasificación:
5.0

The staff was friendly and well prepared for our visit very nice

DEBORA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura C.  |  Overall Experience 
Clasificación:
3.0

My room I rented had a lot of trash bags, I was not gonna pick up after someone.

ivan m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shane R.  |  First Impressions 
Clasificación:
5.0

When I first entered the facility I was greeted by a very rude staff, she was in the fourth window (I didn't get the chance to get her name). Then a very friendly staff came and assisted my wife and me in finding the best option for us, she showed us all the available storage units. ¡Gracias!

Mohamed a.  |  First Impressions 
Clasificación:
1.0

Security gate doesn't work, key cards don't work, employees are hit and miss. Sometimes super rude and sometimes ok. Only used this facility cause it was close to a property I have. Storage unit had water leaks, I called regarding another unit and was emailed a few units that were available along with pricing. I get to the store to lease a unit and was told that although those units were vacant, they were unavailable to rent. Terrible communication.

Charles F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shane h.  |  Overall Experience 
Clasificación:
5.0

This was my best EVER Uhaul experience. The office staff especially the morning/afternoon kids where outstanding. They went above and beyond to help me get things taken care of. Super friendly and knowledgeable. Thank you so much Uhaul of Norman, Ok.

Terri M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

evan h.  |  Overall Experience 
Clasificación:
3.0

I said no on secure because the access gate and entry to building haven't worked since we starting renting the units. I wasn't planning on renting very long anyway so I wasn't worried. The price of renting is also steep but I take into account of the city it's located.

CARLISS A D.  |  Overall Experience 
Clasificación:
2.0

We had a interior storage with poor lightning and the check in and checkout is very ignoring. This is why it gets a below average rating. It is secure...but i dont see the point in your company squeezing more money like insurance for a unit that requires you to check in and out everytime you go to your interior unit.

Ashley K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashlie W.  |  Overall Experience 
Clasificación:
5.0

Even through some communication errors, that were also on my end, we got everything resolved wonderful. The staff was very friendly and I loved your services as well as the facility. Thank you very much for a positive experience and for keeping my families items safe.

brayden l.  |  Overall Experience 
Clasificación:
4.0

No comment

Mary C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W.  |  Overall Experience 
Clasificación:
4.0

Everything was fine, except the actual units are not well-lit. Usually the office and access hours were ok, but when we went to move out of the unit on a Sunday, the card wouldn't work and the office was locked so we could not empty it, and our hired helpers were booked so we had to move ourselves. Someone in the office the next day gave us an extra day, but apparently did not report it as we were billed and had problems correcting it. Everything was settled a week later. Overall we would recommend U-Haul.

Loretta K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

daniel j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jim d.  |  Overall Experience 
Clasificación:
5.0

Service was excellent however they wouldn’t accept a US PASSPORT for ID or the OKLAHOMA MOBILE ID

jordan m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

thomasina m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL M.  |  Overall Experience 
Clasificación:
4.0

Storage was convenient, but not well lit (I did alot of work at night). It was often very difficult to access as other vehicles or equipment would be parked right at the entry. Otherwise, this is a great place and I will continue to use it for moving needs!

Lorraine S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsey O.  |  First Impressions 
Clasificación:
5.0

Every person that work there was so friendly, and helped me whenever I needed it, very nice place

vincent a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Loretta K.  |  Overall Experience 
Clasificación:
5.0

The girl who helped me was amazing. I would love to work with her again. Very nice and helpful!

ROBERT B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SKYLAR G.  |  Overall Experience 
Clasificación:
2.0

The sales people were really awful. Rude and non helpful. I don't know how you stay in business.

cynthia m.  |  Overall Experience 
Clasificación:
3.0

We were charged late fees twice without warning until 15 days after via a letter in the mail. I received a letter in the mail yesterday, 12/20/21, that was dated 12/2/21 for November's late fee, and we live in the same town as the unit. The November late fee wasn't even our fault, it was due to the previous form of payment not being deleted by the store employee. The October late fee was because of my debit card being hacked, us getting a new card, and not realizing the unit was saved to that card. Both fees were removed but it was tedious having to go in each time to deal with them. The gate was never closed so you never needed the swipe card, and the door to the units didn't lock so you didn't need your swipe card either for it b

Matthew C.  |  Overall Experience 
Clasificación:
5.0

The people there are great and an asset to the Uhaul company!

TARA R.  |  Overall Experience 
Clasificación:
5.0

Very helpful and they go above and beyond their duty.

Loretta K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLISS A D.  |  First Impressions 
Clasificación:
5.0

You worked with us in our need. Thank you all very much!

St. Thomas More U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia R.  |  First Impressions 
Clasificación:
5.0

They were really nice the lady and her husband very helpful and nice

kORY V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON EVAN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

david h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sher R.  |  First Impressions 
Clasificación:
5.0

Staff was beyond helpful. Made an awful moving situation a little brighter. Thank you so much!!

ian C.  |  Overall Experience 
Clasificación:
3.0

The staff were pretty friendly, especially Jaiden, the employee who spoke with me. However, several of the staff didn't know how the storage unit system worked, so that slowed down the process.

Rachel G.  |  First Impressions 
Clasificación:
5.0

Friendly Oklahoman!

Aaron G.  |  First Impressions 
Clasificación:
3.0

The unused trailers are laid out along the exterior wall of the storage facility in such a way that it is very difficult to drive around

taylor s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy J.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful! When I moved in, they were concerned for the amount of space I needed and offered me several options. Fantastic customer service! :)

Connor S.  |  First Impressions 
Clasificación:
5.0

A bit dark in the actual storage unit but the hallways were very well lighted. Great service. The parking areas are quite full and packed but I always found somewhere to park on my multiple trips there.

TERRY J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY ELLEN P.  |  Overall Experience 
Clasificación:
1.0

107 for the 5x5 storage unit when not too far away I could get a storage unit 10x10 for 40 less

Christian M.  |  Overall Experience 
Clasificación:
1.0

We only used the indoor storage unit for 3 weeks and in that time everything we had in there was completely infested with roaches! One of the most disgusting things I have had to deal with. I called Uhaul and was told they would have the manager call me but never heard from them. Would not recommend Uhaul to anyone!

Jennifer K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

HALEY P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Elaine H.  |  First Impressions 
Clasificación:
2.0

The facility was fine, my beef is with the pricing. The facility would not prorate our month. Our month started on the 14th, and we moved out that day, and they would not prorate or refund from Aug 14-Sept 14. This is unfair to customers, I don't care what the contract says, it's a terrible business practice. This survey says move out date was the 16th, it was NOT, it was on the 14th, the day my son moved into his apartment. Someone is playing funny business with the move out date. Other storage companies will prorate and since we have a choice, I will choose differently next time. No need to charge customer (a college student) for 29 days he didn't need. I will share my experience with others. Regards, Catherine McCartney (210)863-6330.

Catherine M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jess H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stephine l.  |  First Impressions 
Clasificación:
1.0

The total experience with the storage situation was an absolute joke, they want me to store a 30k boat between a gutted pickup truck, and a van that I'm pretty sure someone was living in it... with no gate on the entrance, or cameras facing that part of the storage facility.... with the 26ft truck rental I was told I would receive a 10x20 indoor storage area..... surprisingly they only had a 10x10 area... so needless to say, I forked out another 250$ for a storage unit at another place... on a high note, the truck drove great, and the guy behind the counter was awesome... just a bad area and misleading information

Jacinda N.  |  Overall Experience 
Clasificación:
4.0

General Manager Brett Hosler is positive in his interactions with customers, and a great problem solver. He and his staff are an asset to Uhaul.

Barbara B.  |  Overall Experience 
Clasificación:
4.0

I wish the prorated the final month. Had to pay for a month fir a few days.

DAVID O.  |  Overall Experience 
Clasificación:
1.0

Y’all were awful.

Jenna C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Marissa b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tashina R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Korista L.  |  First Impressions 
Clasificación:
5.0

Excellent communication and quick

Tashina R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

chad m.  |  Overall Experience 
Clasificación:
4.0

had a unit rented until i understood it could only be used by a stair ladder. if one was available in a flat surface, i would rent one right away. 5x10

thomas b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander G.  |  Online Move In 
Clasificación:
4.0

The way in which you check in and out of the building was unclear, but everything else was good.

JOHN H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron P.  |  First Impressions 
Clasificación:
4.0

Very nice climate control facility but very expensive and no light inside the storage unit

Kanjana D.  |  First Impressions 
Clasificación:
5.0

The facility is clean and the entire staff is friendly. The manager, Mr. Hosler, was very helpful. I had to call him after hours once. He answered my question and assured me it was okay to call him again if necessary. Mr. Hosler was also very supportive during moving crew issues.

nancy p.  |  Overall Experience 
Clasificación:
2.0

Lots of bugs and mice droppings - something was sprayed and looks like items may be destroyed

CLOYD C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorraine S.  |  First Impressions 
Clasificación:
1.0

This has been the most horrific experience. We rented a storage space (which has always remained empty) as a place where our daughter who attends OU could use if she needed to leave school quickly due to COVID. Our bills were paid on auto-pay. In late January, we decided she was staying at school and that we could cancel the account. Since our name is on the account, we had to complete a document and send to the manager giving authorization to close the account and cut the lock. We live in Michigan. After that time, we were billed for another monthly fee. We contacted the store and sent a second copy of the cancellation form. I have since sent them to your store manager as a reference point. The charge we received was credited. We have then been charged again, received a lien notice, another charge and a final notice. I have send several emails to Brett the store manager to work this though as well as worked with Lisa from your customer service department. Brett will not return calls nor emails. As of right now, we have lien notice against us (without merit) as well as charges on our American Express card for monthly billing when we clearly returned the unit prior (documented). I am disappointed at this service and the lack of care and concern from your store manager Brett. I have copies of all emails sent to Brett for reference. As of this moment, we still are not clear on next steps. We need some clarity and closure here. At the same time, I would strongly suggest some customer service training for your manager Brett.

Scott S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tory A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ashley g.  |  First Impressions 
Clasificación:
1.0

Way way waaaaay to over priced. I went from paying $137 to now $54 a month by switching. I rented a 10' truck on 10/22/2020 'In town price' They lied and said I drove 50 miles when I did not. I went 24 miles. 11 miles there and 11 miles back, plus stopped for gas. 700 E Lindsey to 905 SE 19th st moore, ok. That is 12 miles there and 12 miles back!!!!!! One way trip!!!!! I went from paying $34.00 to $78.00 to $128.00 for 'In Town' services that advertised $19.99. Their response to me was 'Did you take a picture.' Well of course not, because I didnt think i was going to get screwed over plus it isn't my job to make sure someone can read numbers right. They made my account overdraft. So overall $128.00 charged for going 24 miles. Very dishonest and shady people. I work hard for my money and They stole from me and was not truthful about the numbers. I spoke to the manager and they did not help me at all. They said the numbers added up....yeah, lies. I spoke to customer service and they said I can file a complaint but the manager from a local store would contact me...what good would that do? I already spoke to them! I wanted corporates number. I asked the ladies 'Who read the numbers on the truck' and they did not even respond back. They were trying to save their jobs. I will NEVER come here again and I am telling everyone else to go to Public storage. They will get there moneys worth and they seem like very honest people. F U-Haul!!!

Chase P.  |  Overall Experience 
Clasificación:
3.0

Actually getting access to the storage building was a pain. The lot had no path to the parking area and had quite a lot of debris in it. Otherwise, everything was easy and convenient.

Sierra B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chase P.  |  First Impressions 
Clasificación:
4.0

Security and storage was great! However, the mobile steps felt unsafe. There were moments where I could have tripped while carrying heavy items. It was stable, but the steps were really steep.

camden r.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sharon C.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

jessica r.  |  Overall Experience 
Clasificación:
4.0

Almost everything about using U-Haul storage was positive, except for two items. 1. The post where we needed to check-in was often blocked by trailers forcing us to leave our trucks or cars and walk over to slide our card through the reader. Not an enormous deal, just an unnecessary pita. 2. The gate whereby the storage section should be secured after hours each night was missing.

Lois A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jadyn H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lamika W.  |  Overall Experience 
Clasificación:
5.0

Front desk service was kind and efficient. No snags and putting stuff in storage was very easy.

Patrick M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

amy d.  |  Online Move In 
Clasificación:
3.0

I was told when I reserved the unit over the phone that I would maybe have to walk up a couple of stairs, but nothing major to get to the upper level. When I arrived at my unit, it turned out to be an upper level unit only accessible by a set of rolling stairs, which is not what I was told and did not suit my needs. Thankfully, the staff were very helpful and were able to move me to a ground-floor unit on the same day. In addition, the day that I arrived to move in, all of the key cards were demagnetized, so none could be activated in my name, and I ended up having to leave to go to work without having moved in because I didn't have keycard access and also did not have time. When I came back the next day, the issue was resolved, for which I was grateful. I also did not feel like I was well-informed about how to swipe into the facility, since it required swiping into two different control panels, which I never would have guessed on my own. The staff member who helped me was very kind though, which was nice. In sum, the move-in process ended up being far more difficult than I thought it would be, but everything worked out well.

emma k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnetta D.  |  First Impressions 
Clasificación:
3.0

Don't like the pricing. I was offered one price then it gets changed when I get there. I did not like that at. Then the size I wanted was NOT available. This was my first experience and will probably be my last.

John F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

doc d.  |  Overall Experience 
Clasificación:
5.0

Great service

BARBARA B.  |  Overall Experience 
Clasificación:
5.0

Great service. Thank you!

Richard P.  |  Overall Experience 
Clasificación:
5.0

I was very satisfied with the staff and i like tge unit i rented

dennis h.  |  First Impressions 
Clasificación:
5.0

Britny is an excellent worker in Birmingham!

Richard P.  |  First Impressions 
Clasificación:
5.0

Great service!! I got what I needed!!

Trenton B.  |  First Impressions 
Clasificación:
5.0

Very helpful staff

St. Thomas More U.  |  First Impressions 
Clasificación:
5.0

We will use you again next year.

Leslie V.  |  Overall Experience 
Clasificación:
5.0

The staff was always there to help if needed and always answer my questions if I had any

rebecca c.  |  Overall Experience 
Clasificación:
4.0

The staff were always helpful (although often I had to wait in lines). Because the latch on the unit assigned to me was damaged, closing the door was difficult. I found the monthly reminder helpful.

John D.  |  Overall Experience 
Clasificación:
5.0

Very friendly, fast, and efficient.

mark m.  |  First Impressions 
Clasificación:
2.0

Everything was ok except the pricing. I got a different storage unit at a different facility, same size, more than half the price. Security is the same.

Garileah K.  |  Overall Experience 
Clasificación:
3.0

N/C

Daria D.  |  Overall Experience 
Clasificación: