Customer Reviews for U-Haul Moving & Storage of Norman

7,685 reviews

700 E Lindsey   Norman, OK 73071
(Blk E Of Campus)

(405) 364-1501

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(405) 364-1501

700 E Lindsey
Norman, OK 73071
(Blk E Of Campus)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I reported the fuel and brake issue to the drop of location for attention.

Melany D. 
Rating:
4.0

Customer did not leave a comment.

ROBIN G. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
4.0

The self service thing was weird and didn't work out very well, i ended up having to go inside anyways for help. Good thing the location was already open.

MORGAN B. 
Rating:
5.0

Customer did not leave a comment.

SHANE M. 
Rating:
5.0

Nothing they did an awesome job.

BRENDA J. 
Rating:
5.0

Very helpful and they go above and beyond their duty.

Loretta K.  |  Overall Experience 
Rating:
4.0

None

JEREMY M. 
Rating:
1.0

Although I arrived right before closing, the individual was not helpful in addressing the questions I had.

MATTHEW S. 
Rating:
5.0

Excellent customer service

DARRELL S. 
Rating:
5.0

Contact by telephone is very difficult. Needed to make some equipment changes the day before rental pick up but couldn't reach anyone by ohone

PAUL A. 
Rating:
5.0

Very nice and helpful

ROBERT S. 
Rating:
5.0

Everything was great. I can't think of anything to improve on.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Zachary E. 
Rating:
4.0

Customer did not leave a comment.

Ronald H. 
Rating:
4.0

The truck, specifically allotted for one-way trips, did NOT have cruise control. I would expect that to come standard on any truck not reserved for "in-town" use.

Caleb A. 
Rating:
5.0

nothing

STEVEN R. 
Rating:
5.0

trailer was beat up and interior floor was deeply dented in places and panel over axle was coming up.

KENT M. 
Rating:
3.0

Received a truck with air bag warning light on. That sounded like like passinger door and cab we're gonna fall off. Plus there were a few different noises that came from turning and moving that made me feel uncomfortable. I felt like I was givin the biggest pos on the lot. The first truck they tried to give me wouldn't even turn over. I will use uhaul again but maintenance and safety is important too

TYLER C. 
Rating:
5.0

They met me at my pickup and unhooked the trailer. Fast and professional.

NICHOLAS H. 
Rating:
5.0

Customer did not leave a comment.

CARLISS A D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarliss Ann D. 
Rating:
5.0

Customer did not leave a comment.

SANDRA D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

It would be nice as a frequent renter to minimize the process. Takes so long to rent and return. Might as well stand in line.

SCOTT N. 
Rating:
5.0

I was helped by the most friendly and professional staff at my Norman Uhaul. What a great experience from pickup to returning the trailer I rented. I was especially impressed with their product knowledge and technical expertise with connecting the trailer to my truck! Thanks!

DONALD M. 
Rating:
4.0

There could've been one or two more people working the counter. It was Friday afternoon so there was quite a few people there and only two people working to take care of the counter and get the equipment for customers and also the ones returning equipment. Besides that, they were very friendly.

Tina R. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

ERIN Y. 
Rating:
5.0

You worked with us in our need. Thank you all very much!

St. Thomas More U.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRUCE K. 
Rating:
3.0

Terrible time checking in and out online and the place was so dark that we and another customer couldn't find the drop box to put the keys in upon returning the truck so at the request of the after hours people, we locked them in the truck after a 30 minute hold

Ken B. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL M. 
Rating:
5.0

Customer did not leave a comment.

Tonya F. 
Rating:
5.0

Customer did not leave a comment.

SHANE M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

Customer did not leave a comment.

RONALD K. 
Rating:
4.0

Customer did not leave a comment.

AUNDRIAMARIE W. 
Rating:
5.0

Customer did not leave a comment.

OSCAR M. 
Rating:
5.0

Customer did not leave a comment.

Julia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

They were really nice the lady and her husband very helpful and nice

kORY V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANNON M. 
Rating:
5.0

Customer did not leave a comment.

JASON J. 
Rating:
2.0

Customer did not leave a comment.

CRISTIAN O. 
Rating:
3.0

There was nothing wrong with the staff. But the truck was not worth the money. It need windshield wipers really bad too . To much money to go less than 200 miles .

SHARON D. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND D. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Customer did not leave a comment.

DEREK F. 
Rating:
5.0

Customer did not leave a comment.

ANGELA B. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS D. 
Rating:
5.0

When booking the return location, this location was NOT listed. When checking out vehicle, the booked return location was not acceptable by pick up location. Your online booking system is clearly broken.

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

Loretta K.  |  First Impressions 
Rating:
5.0

Excellent customer service on this visit

JAY S. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

I've used this facility several times it has always been a good experience

Ralph S. 
Rating:
5.0

windshield was very dirty

DARLIS J. 
Rating:
5.0

Customer did not leave a comment.

GEORGE R. 
Rating:
3.0

Customer did not leave a comment.

Shirley M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY B. 
Rating:
5.0

Friendly staff!

CONNIE S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

BRANDON H. 
Rating:
5.0

Customer did not leave a comment.

Johnathan P. 
Rating:
5.0

Customer did not leave a comment.

Johnathan P. 
Rating:
5.0

Customer did not leave a comment.

AARON EVAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary F. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

The employee that helped us was fantastic. Things that could be better: our truck was given to us on Empty which was inconvenient. The tow dolly was missing safety chains, had ratchet straps that were beginning to fray/had some cuts, and had a tire that we had to put in air in twice.

STEPHEN B. 
Rating:
2.0

Never got the furniture dolly that I had reserved with the truck App messed up would not let me take a picture of mileage on drop off... and I should get a refund for the extra gas I put in half a tank of gas in the truck....over the 1/4 that your company added.

KATHLEEN B. 
Rating:
5.0

Customer did not leave a comment.

Javier C.  |  Overall Experience 
Rating:
3.0

Employees attached car to tow dolly incorrectly. One wheel strap was completely off after driving only 5 miles. The strap for the other wheel was threaded incorrectly. Both employees were helpful and friendly; seems like the result of poor training.

Steven P. 
Rating:
5.0

They were very helpful

KRISTOFFER A. 
Rating:
5.0

It was a very quick and easy process!

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

david h.  |  Overall Experience 
Rating:
1.0

I will say the Lindsey st location is awful. Offered no help and made for a bad experience that I never have with uhaul. I was lied to and put on the back burner. However the traffic controllers one in Lewisville and Christie Brackin in Oklahoma were quick, efficient and kind in helping. 10/10 for the traffic controllers. -10/10 for the actual store.

TYLER M. 
Rating:
1.0

This experience was terrible. The staff was unprofessional and acted like they were just hanging out, instead of working. They pulled up the truck and hit a trailer. I asked about it and they said "it's tougher than you think". When I went in to ask about the less than 1/2 gas tank, they said "read you contract". And finally, they forgot to load up the dolly and the truck was filthy, with a vape pen in the cabin.

CHRISTOPHER S. 
Rating:
5.0

This was the most painless truck rental we have had. Thanks.

Paul D. 
Rating:
5.0

The employee that helped us was friendly and helpful

BRADLEY H. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Always great service...thanks...

ALFRED B. 
Rating:
5.0

Customer did not leave a comment.

BARRY H. 
Rating:
5.0

Very professional and helpful

TOMAS W. 
Rating:
5.0

Customer did not leave a comment.

HAL S. 
Rating:
5.0

I have used this location twice now, since August, and find the staff friendly and accommodating. I expressed a concern over the fact that the low tire pressure light was on. Sorry...I don't remember names, but the GM got right on it and asked his AM to assist me. All tires were checked, and I was assured the vehicle was safe to drive. NOTE: however, I did find it somewhat stressful making a long drive with that light on. I would recommend offering the customer another vehicle, just for peace of mind (I suppose I could have made that request, too). The AM was also kind enough to adjust the side mirrors for me.

MELYNDA M. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD H. 
Rating:
5.0

Everything went very well! Nice people to do business with!

KATHY S. 
Rating:
4.0

I was having a lot of trouble with the mobile check in. I think you need to let people know they will need to have verification calls so that they can have people ready and lined up so the process can be quicker. Also, after having so many issues, I was led to believe by the employees at the location that I was ready to go. They handed me the keys and sent me on my way. Unfortunately, it wasn't three hours later I was getting a call wondering if I still needed my rental. Apparently nobody put me under contract. LOTS of miscommunication.

Connor A. 
Rating:
5.0

Customer did not leave a comment.

CARLA M. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
2.0

Understaffed and always a line and an extended wait for service.

GARY B. 
Rating:
4.0

Customer did not leave a comment.

CHESTER W. 
Rating:
5.0

I rented car hauler. Worked very well. Easy to use. Towed well. All employees I interacted with were very helpful, courteous and seemed very knowledgeable as well as professional. Thanks!

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

KATHERIN A. 
Rating:
5.0

Quick and easy drop off. Friendly service

KARLA W. 
Rating:
5.0

Customer did not leave a comment.

CHAD S. 
Rating:
2.0

At first uhaul sent me to a location that wasn't open.. then when I went to return it it couldn't find that I had a rental out forcing me to leave the truck there and take the fee because it wouldn't find my reservation

derek M. 
Rating:
3.0

Stop allowing people to smoke in your rental vehicles. The pickup reeked of cigarette smoke, very offensive! There was trash in the bed of the pickup, it was not very clean.

LINDA A. 
Rating:
5.0

Customer did not leave a comment.

Sher R.  |  First Impressions 
Rating:
5.0

It was super easy. Booked online picked up in store and when I dropped off a guy came out and took care of handling it immediately. All excellent and anyone could figure it out!

ERIC S. 
Rating:
5.0

The staff was excellent! Had the van ready when I came to pick it up, just a matter of paying for the rental. The man that helped me explained everything perfectly. It couldn't of been easier.

Tamara T. 
Rating:
4.0

Engine light was on when I picked it up. Your mechanic did a diagnostic and said no big deal and reset the light. It came back on for the trip, I monitored the gauges and continued, but it was annoying. Passenger side mirror was lose. I had to tape it in place, maddening.

CHAD S. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Went out of their way to make it easy

BRENT C. 
Rating:
5.0

Customer did not leave a comment.

JORDAN J. 
Rating:
3.0

Everything was fine until I was told you didn't have the appliance dollie so I had to go buy one costing me $70 at a pawnshop.

BRENDA T. 
Rating:
5.0

Staff was beyond helpful. Made an awful moving situation a little brighter. Thank you so much!!

ian C.  |  Overall Experience 
Rating:
3.0

The staff were pretty friendly, especially Jaiden, the employee who spoke with me. However, several of the staff didn't know how the storage unit system worked, so that slowed down the process.

Rachel G.  |  First Impressions 
Rating:
5.0

Friendly Oklahoman!

Aaron G.  |  First Impressions 
Rating:
3.0

The unused trailers are laid out along the exterior wall of the storage facility in such a way that it is very difficult to drive around

taylor s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy J.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful! When I moved in, they were concerned for the amount of space I needed and offered me several options. Fantastic customer service! :)

Connor S.  |  First Impressions 
Rating:
5.0

A bit dark in the actual storage unit but the hallways were very well lighted. Great service. The parking areas are quite full and packed but I always found somewhere to park on my multiple trips there.

TERRY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

HALEY P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Elaine H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephine l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Troy J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorraine S.  |  First Impressions 
Rating:
5.0

Very friendly, fast, and efficient.

mark m.  |  First Impressions 
No reviews have been submitted for this location.

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