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Alex F | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Norman
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Local team was great to work with.
Todd MNothing, I love you UHaul!!
Emma KThe room was secure but no lighting
Michael P | Overall ExperienceThe passenger mirror would not stay in position so you could not see anywhere but the ground. The air conditioning didn’t work. When I told them when I returned the truck the guy says yeah we know at which I said and you rented it to me anyways? He just said the owner know they don’t work. 1 guy working the desk while rest played basket Ball in the hallway. We just waited while rhey played. I seriously doubt anyone could pass a drug test. The smell of the pot when the store first opened was ridiculous. I will go eleaewheenn.
Andrew IUhaul always have great services. Fast and efficient
Daniel NKeep up the good work
Glenn CMy name is John Amis and we rent from Carly and her team on a regular basis. They do an excellent job. You are lucky to have her and her entire team running your operation. Their customer service and attention to detail are excellent. We won’t go anyplace else. Thank you.
john athis store was very helpful and professional.
Brad SCarli was great
Scott GExcellent customer service, very professional and personable a well.
DOUGLAS HI moved out on the 29th of march , had to cut it short because there was rats and bugs all over my property .
michael h | Overall ExperienceCustomer service skills could use a lot of improvement. Many people choose to spend thier money there so maybe not answer everything so rapidly and robotically The location on Hefner was an example as to how business should be conducted.
Allan LIn and out service, nice job everyone!
Lyndel GThe store was short staffed with two counter people, so I waited in line approximately 30 minutes. The truck was dirty inside and the fuel level was lower than on the print out. The printout showed 1/4 tank. The actual fuel level was below 1/8 tank (I took a photo that shows the fuel gushed and starting milage). I went back in and waited in line again to tell the counter guy about the incorrect starting fuel level. I told the guy at the counter last name Ray and he remarked the starting fuel level on my sheet and said if I brought the truck back with more fuel that I would be credited. Upon returning the truck I told the people at the counter what had happened and that the truck had a higher returned fuel level. I was told there would be no fuel credit. I told them what had happened when I picked up and the guy told me I would get a credit. I had to insist on showing the photos of the before and after fuel level and milage. I was then told if the guy said I would get a credit then I would. It felt like I was just being told what they thought I wanted to hear and I just wanted what I was told I would get, which is fair. I was very direct about they needed to listen and look at the photos to quantify a fair credit. The lady said I was being rude. I was direct and stern but not rude. Turns out they were just trying to cheat and get rid of me. There was no credit on my final bill. If the guy at the counter couldn’t authorize a credit he shouldn’t have said I would be credited. Had the truck been properly checked and cleaned prior to my getting it, it would have been clean and the fuel level correctly recorded. Although we aren’t talking a lot of money, it is the principle of what is right and fair. I have photos to prove the beginning and ending mileage and fuel levels. We’ll see if your company wants to make this right.
KENT RDolly was flimsy and furniture roller was also small and wouldn’t roll at times. In the past U-Haul equipment was provided not what any one could purchase at hardware store
CYNTHIA BThe gentleman who helped me was prompt and helpful.
Lucas TDon’t rent trucks that are completely out of fuel. I literally had to stop a block away from the location cause the truck I was given was on the red mark empty of fuel. I was told it had 1/8 of a tank which was not accurate. Other than that, I rent trucks here quite often and usually goes pretty smoothly each time.
John HThe only thing was that the windshield wipers needed to be changed.
Mark RHad zero issues…. THANKS A MILLION!!!!!!!!!!!!!!!!!!!!!!
BRADLEY MEasy easy easy pre registration 👍
Harry dService was horrible. Employees walked by without offering assistance. Once I got assistance they eas slow, when they brought vehicle around the employee jumped out and ran inside so I had to go in and make sure it was the one I was supposed to take. Only reason I went ahead with the rental is because it was close to where I was moving. Will never rent from there again.
MARK CGreat experience - on time - quality product - professional service.
Rickey WVery attentive staff
josiah iAwesome service!
Howard BThe truck ran very rough.
Stacy MGreat staff, worked quickly. Didn't have to wait long
Kristofer FNothing each person was very caring and responsible
Jeri BEveryone was helpful an nice! Great job guys!!
Ariel RI’ve rented through uhaul several times. I’ve had one bad experience at a location and sadly, I caught a glimpse of the computer screen and y’all still have me flagged as a hostile customer. I called 2 managers and never got a return call. I’m over that experience but y’all still have me flagged without even talking to me or watching the video of your employee threatening me and asking me to step outside as if he wanted to fight me because he decided to not help me for 25 minutes?! As a human, this is really sad . I’m flagged in your system so your employees can treat me differently?
JOEY PThe young man wasn't very verbal with me. He walked off & left me standing at the truck when we were finished unloading my sister's belongings in storage. THE NEXT TIME HE SHOULD SAY (Please Or Let's Go inside to complete/Finish your contract!)
beverly tCustomer Service needs to be more personable. Truck had an 1/8th a tank of gas when I picked it up. Battery light flickered off and on the entire trip.
Dennis CPlease refund to my AMEX account the $102.40 which was debited early morning of 3/09/2024 for another month’s rent, when in fact I terminated my rental of locker A270 early afternoon of 3/9:2024. Sincerely, James McCormick Cell 979-716-2551
James M | Overall ExperienceA little difficult getting into the location but patience allows a left turn into it. Great employee (area manager) assisted me with check out. Did the app for after hours check in which was OK but the pictures you need to take are slow to download so it was a lengthy process
JULIE MMany of the units were filled with trash and left open for a few days. That wasn’t the issue though. The man that was cleaning out the units was smoking weed in the facility. I don’t know why he didn’t smoke it outside the building. Other than that, everything was awesome! The staff are great!
Jennifer B | Overall ExperienceThe entire process from renting trucks to using the storage was easy and painless. The truck was clean and functional. Dropping it off was easy too. There was a gentleman there ready to take the keys from me. He was very kind and friendly.
Jennifer BThis was ,by far, the easiest non stressful transaction from uhaul, ever. I really like all the technical upgrades. The staff was pleasant. They worked quickly & professional. Great experience 👍!
Shai MThe trailer I rented had a leak in the roof which dripped on my mattress.
Mark RHave more help on weekends when it is the busiest.
Cecelia SVery helpful and professional
Willard SKid who helped me out after I dropped it off was very polite
Hayden BGreat service and truck was in great condition
Tannaz ZThe person at UHaul helped me attach the trailer to my SUV. I got in the car and we tested the lighting system and he said everything was good. We drove it to Tulsa and left to come back after dark. Something didn't seem right. Turns out none of the lights on the trailer were working. We drove back hoping no one would run in to the back of us. Either the wiring failed during the trip or the guy at Uhaul didn't really make sure when I left.
Kevin WThis location only has one entrance and exit on a busy road.
Diana CYou guys really have your act together. I have been to many U Haul locations in my life. While I have always found them to be helpful and professional, this location is the most efficient and respectful that I have ever been to.
Carroll HI am extremely disappointed that the truck that i rented got 5 MPG on average and less than a 1/4 of the total miles were loaded. Receiving the truck it only had 1/4 of a tank of gas, at that gas millage the truck would not go 50 miles. In my opinion that is poor service. I would be interested if you agree. I also run a business and take the time to right this to help you. Respectfully, Jeff
jeff tYou charged me even though I brought it back on time and with more gas than I received.
Kurtis DI keep having counter staff putting wrong information in for rentals.
Gable BIt's all good, awesome staff, the second floor B units...I can't wash off the initial shock. Thank you uhaul, you are always there when I'm in need.
Kinam K | Overall ExperienceFor the year and a half that we were there the gate to the units was always broken or gone. Leaving access to the units 24/7.
Jacob G | Overall ExperienceStill waiting on my refund!
Michael F | Overall ExperienceThe building layout and usability is less than desirable. The place needs to clean leaves inside the building.
Kinam K | Online Move InI reserved an RV storage spot weeks in advance, signed the contract and paid for the spot 7 days in advance, and then when my driver tried to park my RV in the spot I’d reserved, that spot didn’t exist.
Leslie T | Overall ExperienceWell kept and clean. Only complaints are things often partially blocking the walkway between units. Either something on the ground or the AC cover open and hanging. Also seemed expensive for the size, but this is also the only storage unit I’ve rented so I can’t compare it’s price to others
Jackson H | Overall ExperienceWould Store there again!!
jamillah b | Overall Experiencenasty store. full of cigarettes
Isa C | Overall ExperienceYour employees were amazing.
ALYSSA S | Online Move InCarli runs a great business. Tiffany is extremely knowledgeable, helpful, and courteous. RJ was very helpful as well. I love doing business with U-Haul of Norman.
James J | First ImpressionsBecause the person who was working at the desk didn’t want to help me so I did it online, he didn’t give me a lock for my storage unit, he didn’t explain to me how to use the key pad, and didn’t even show me any paperwork or print anything out an he was more interested in his phone. Luckily came back the next day and got the service that I needed.
Latisha C | Online Move InI didn't even rent the storage but for a month and used it and was done with it within 13 days and they couldn't refund any money back to me at all and I didn't even have it a whole month not to mention they made me pay for insurance
marcus m | Overall ExperienceAlways a good experience at this location….
Walter B | Overall ExperienceEverything and everyone were excellent to deal with!
Frederick F | Overall Experiencealways clean, always great services moving in and out. Would use again, but Daughter's LAST Year! Boomer Sooner!
Ron P | Overall ExperienceThe ladders used at this location to access the second level of storage units is extremely unsafe, the steps arnt even deep not spaced enough to carry any product down safely, I’m honestly surprised multi people have t been injured. They really should be replaced with steps that more steps over a longer rise
Jerett M | Overall ExperienceRented an indoor unit in Norman, OK from all the way up in Michigan, for my son and his roommates to store their apartment stuff over the summer. Easy and smooth, my kid and his friends were able to move their stuff in and then back out at the end of the summer to get in their new apartment. Spoke to staff at the facility a couple times and they were always very pleasant and helpful with any questions we had.
Anthony A | Overall ExperienceThe staff is great. The facility is ran down and there are so many trucks and trailers in the storage area that
Marc D | Overall ExperienceCarli was extremely helpful I helping me get in touch with customer service who would never answer phone! However the local store where Carli works were extremely helpful. Helped me in purchasing moving supplies I needed by using her knowledge of what I was needing. Other gentlemen in store very friendly and eager to help. ReChing customer service was a nightmare!!!!
Johnetta S | First ImpressionsYou advertised a large storage space and i get a parking that boat barely fits
WILLIAM M | First ImpressionsEveryone there is helpful and very understanding when things aren't Goin so right and need more time to pay.
Cindy H | First ImpressionsThe personnel deserve a raise they have gone above and beyond!
Amber T | Overall ExperienceI reserved the first floor 3 months in advanced, and then they still gave me a unit on top. Units on the 2nd level do not have stairs or flooring; it is just up high. Hauling a bed up a ladder into a unit that is not big enough really was the worst.
Jaden S | Overall ExperienceMy stuff was ruined because of not being alerted that there was a flood so I could move my stuff so it just sat for weeks in water. The stuff I lost was irreplaceable so NO I don’t recommend anyone storing their stuff at this place
Stephaine R | Overall Experiencevery helpful
Cassidy M | First ImpressionsI was given zero instructions. I had to find my unit on ny own and then some scissors to get into the unit (ziptie on the door) and also was not told anything about needing to check in and out. I just figured it out on my own. There was a moving dolly I appreciated a lot. Things were mostly clean but a male employee was smoking inside and then later just outside the storage area. That was super unappreciated.
Stacy B | First ImpressionsStaff was always very helpfu and in great spirit. Norman U haul store was great!
Marsha f | Overall ExperienceDon’t get on the 2nd floor!! There is not a floor or elevator just a step ladder to haul you’re stuff up there. Also, I reserved a 1st floor unit 3 months in advance and still was given a unit up high. The lady on the phone told me the unit was plenty big enough for 1 bedroom of furniture, but my mattress barely fit. I wish I had just taken my stuff home.
Jaden S | First ImpressionsReserved a first floor unit and when my daughter arrived to move her stuff in they told her there were no more units left and gave her the only option of using a unit in which she had to climb stairs with all her stuff to access it. Don’t trust what you sign up for. I even called and spoke to someone in the office directly who said they had the first floor unit available.
Nicole H | First ImpressionsWeird unclear communication. It Serbian up online for a may 1 2023 move in and have gotten 3 calls regarding my love out and why there is no lock on my unit etc. we have not even moved I. It yet.hmmmmmmmm
Anne F | Online Move InThe staff was very helpful and professional.
auryia j | First ImpressionsStaff was outstanding! Carli and her crew were personable and accommodating and we can't thank them enough! We have had our storage unit for over a decade and have never had a bad experience! The only things that would make the Lindsey St store in Norman better is to be able to contact the store directly during their business hours. If I understood correctly that when everyone at that location is busy my call goes over to a U-Haul call center. Instead I would like the option of staying on hold for the Lindsey st store. The other 2 things I would change: a faster computer/software system for all U-Haul locations And last but not least: lower storage unit prices! I believe that when we first leased our storage unit it was $59.95 per month. I know that uhaul has to stay competitive and that operating expenses have continued to increase over the years but it would have been nice to get even a small discount or a rewards program, on our storage unit because we have been long-term customers. Regardless, we have been satisfied with overall customer and selection to products offered that we will continue to use UHall!
JOY C | Overall ExperienceManager Carly could not have been more helpful and kind with all of my questions.
JAMIE G | First ImpressionsRoof leaks need to be checked for in storage units. Over all quick and easy. Best staff ever at this location.
steven m | First ImpressionsYou have the wrong email for Shana Givens. That is not me. I tried to tell you that in multiple emails. I hope you didn’t auction off her unit without properly following up and getting the correct email to contact her.
SHANA G | Overall ExperienceEveryone there was amazing. Carli has helped me many times and she is always so kind. Several times I wasn't sure what kind of help I needed and she has helped guide me through what I need! This was one of those times. She helped me understand getting a storage building would be best for me right now. Always a great experience!
Joanna T | First ImpressionsFriendly & accomodating staff at both ends of the moving trip. The only concern that I have is that the tow dolly had a left tail light that was semi-functional to non-functional. I checked the wiring connections multiple times to make sure those where tight. It's important when you're traveling through dense fog & icy roads.
Lance M | First ImpressionsGreat place to store your stuff easy to get in and out of
Eric B | Overall ExperienceGreat staff, very professional, I will go back to them to rent storage unit
sean y | Overall ExperienceThe staff was extremely helpful
sean y | First ImpressionsI would recommend U-Haul Storage. They are very helpful, professional, and clean. I never had any issues of any kind.
Farrah J | Overall ExperienceI believe my storage was broke into but I was not notified at all about the information.
Elizibeth b | Overall ExperienceCarli Harper was very cordial and made my experience absolutely phenomenal. Thank you!
Connor S | Overall ExperienceThe units need lighting
Amethyst W | Overall ExperienceThey are always helpful and nice! Been using this location for years!
Billy L | Overall ExperienceEveryone was very helpful they should all get a raise
john h | Overall ExperienceA lock was placed on our unit without any communication from Uhaul. Our account has always been current and if there was any issue, someone should have taken the time to reach out. Beyond that, when an employee, especially the GM, is speaking with a customer, they should not be smoking. Walking to someone’s unit to remove an unwarranted lock is NOT a smoke break. Then, the wrong location was added to drop off the truck causing an additional fee when we dropped off the truck to the requested and approved location. This branch is a joke.
ROBERT B | Overall ExperienceThey were all very helpful tks
john h | First ImpressionsVery understanding people, great to work with
steven m | Overall ExperienceMy room I rented had a lot of trash bags, I was not gonna pick up after someone.
ivan m | Overall ExperienceWhen I first entered the facility I was greeted by a very rude staff, she was in the fourth window (I didn't get the chance to get her name). Then a very friendly staff came and assisted my wife and me in finding the best option for us, she showed us all the available storage units. Thank you!
Mohamed a | First ImpressionsSecurity gate doesn’t work, key cards don’t work, employees are hit and miss. Sometimes super rude and sometimes ok. Only used this facility cause it was close to a property I have. Storage unit had water leaks, I called regarding another unit and was emailed a few units that were available along with pricing. I get to the store to lease a unit and was told that although those units were vacant, they were unavailable to rent. Terrible communication.
Charles F | Overall ExperienceThis was my best EVER Uhaul experience. The office staff especially the morning/afternoon kids where outstanding. They went above and beyond to help me get things taken care of. Super friendly and knowledgeable. Thank you so much Uhaul of Norman, Ok.
Terri M | Overall ExperienceI said no on secure because the access gate and entry to building haven’t worked since we starting renting the units. I wasn’t planning on renting very long anyway so I wasn’t worried. The price of renting is also steep but I take into account of the city it’s located.
CARLISS A | Overall ExperienceWe had a interior storage with poor lightning and the check in and checkout is very ignoring. This is why it gets a below average rating. It is secure...but i dont see the point in your company squeezing more money like insurance for a unit that requires you to check in and out everytime you go to your interior unit.
Ashley K | Overall ExperienceEven through some communication errors, that were also on my end, we got everything resolved wonderful. The staff was very friendly and I loved your services as well as the facility. Thank you very much for a positive experience and for keeping my families items safe.
brayden l | Overall ExperienceNo comment
Mary C | First ImpressionsEverything was fine, except the actual units are not well-lit. Usually the office and access hours were ok, but when we went to move out of the unit on a Sunday, the card wouldn't work and the office was locked so we could not empty it, and our hired helpers were booked so we had to move ourselves. Someone in the office the next day gave us an extra day, but apparently did not report it as we were billed and had problems correcting it. Everything was settled a week later. Overall we would recommend U-Haul.
Loretta K | Overall ExperienceService was excellent however they wouldn’t accept a US PASSPORT for ID or the OKLAHOMA MOBILE ID
jordan m | Overall ExperienceStorage was convenient, but not well lit (I did alot of work at night). It was often very difficult to access as other vehicles or equipment would be parked right at the entry. Otherwise, this is a great place and I will continue to use it for moving needs!
Lorraine S | Overall ExperienceEvery person that work there was so friendly, and helped me whenever I needed it, very nice place
vincent a | First ImpressionsThe girl who helped me was amazing. I would love to work with her again. Very nice and helpful!
ROBERT B | First ImpressionsThe sales people were really awful. Rude and non helpful. I don’t know how you stay in business.
cynthia m | Overall ExperienceWe were charged late fees twice without warning until 15 days after via a letter in the mail. I received a letter in the mail yesterday, 12/20/21, that was dated 12/2/21 for November’s late fee, and we live in the same town as the unit. The November late fee wasn’t even our fault, it was due to the previous form of payment not being deleted by the store employee. The October late fee was because of my debit card being hacked, us getting a new card, and not realizing the unit was saved to that card. Both fees were removed but it was tedious having to go in each time to deal with them. The gate was never closed so you never needed the swipe card, and the door to the units didn’t lock so you didn’t need your swipe card either for it b
Matthew C | Overall ExperienceThe people there are great and an asset to the Uhaul company!
TARA R | Overall ExperienceVery helpful and they go above and beyond their duty.
Loretta K | Overall ExperienceYou worked with us in our need. Thank you all very much!
St. T | Overall ExperienceThey were really nice the lady and her husband very helpful and nice
kORY V | First ImpressionsStaff was beyond helpful. Made an awful moving situation a little brighter. Thank you so much!!
ian C | Overall ExperienceThe staff were pretty friendly, especially Jaiden, the employee who spoke with me. However, several of the staff didn’t know how the storage unit system worked, so that slowed down the process.
Rachel G | First ImpressionsFriendly Oklahoman!
Aaron G | First ImpressionsThe unused trailers are laid out along the exterior wall of the storage facility in such a way that it is very difficult to drive around
taylor s | Overall ExperienceEveryone was very helpful! When I moved in, they were concerned for the amount of space I needed and offered me several options. Fantastic customer service! :)
Connor S | First ImpressionsA bit dark in the actual storage unit but the hallways were very well lighted. Great service. The parking areas are quite full and packed but I always found somewhere to park on my multiple trips there.
TERRY J | Overall Experience107 for the 5x5 storage unit when not too far away I could get a storage unit 10x10 for 40 less
Christian M | Overall ExperienceWe only used the indoor storage unit for 3 weeks and in that time everything we had in there was completely infested with roaches! One of the most disgusting things I have had to deal with. I called Uhaul and was told they would have the manager call me but never heard from them. Would not recommend Uhaul to anyone!
Jennifer K | Overall ExperienceThe facility was fine, my beef is with the pricing. The facility would not prorate our month. Our month started on the 14th, and we moved out that day, and they would not prorate or refund from Aug 14-Sept 14. This is unfair to customers, I don't care what the contract says, it's a terrible business practice. This survey says move out date was the 16th, it was NOT, it was on the 14th, the day my son moved into his apartment. Someone is playing funny business with the move out date. Other storage companies will prorate and since we have a choice, I will choose differently next time. No need to charge customer (a college student) for 29 days he didn't need. I will share my experience with others. Regards, Catherine McCartney (210)863-6330.
Catherine M | Overall ExperienceThe total experience with the storage situation was an absolute joke, they want me to store a 30k boat between a gutted pickup truck, and a van that I'm pretty sure someone was living in it... with no gate on the entrance, or cameras facing that part of the storage facility.... with the 26ft truck rental I was told I would receive a 10x20 indoor storage area..... surprisingly they only had a 10x10 area... so needless to say, I forked out another 250$ for a storage unit at another place... on a high note, the truck drove great, and the guy behind the counter was awesome... just a bad area and misleading information
Jacinda N | Overall ExperienceGeneral Manager Brett Hosler is positive in his interactions with customers, and a great problem solver. He and his staff are an asset to Uhaul.
Barbara B | Overall ExperienceI wish the prorated the final month. Had to pay for a month fir a few days.
DAVID O | Overall ExperienceY’all were awful.
Jenna C | Online Move InExcellent communication and quick
Tashina R | First Impressionshad a unit rented until i understood it could only be used by a stair ladder. if one was available in a flat surface, i would rent one right away. 5x10
thomas b | Overall ExperienceThe way in which you check in and out of the building was unclear, but everything else was good.
JOHN H | Online Move InVery nice climate control facility but very expensive and no light inside the storage unit
Kanjana D | First ImpressionsThe facility is clean and the entire staff is friendly. The manager, Mr. Hosler, was very helpful. I had to call him after hours once. He answered my question and assured me it was okay to call him again if necessary. Mr. Hosler was also very supportive during moving crew issues.
nancy p | Overall ExperienceLots of bugs and mice droppings - something was sprayed and looks like items may be destroyed
CLOYD C | Overall ExperienceThis has been the most horrific experience. We rented a storage space (which has always remained empty) as a place where our daughter who attends OU could use if she needed to leave school quickly due to COVID. Our bills were paid on auto-pay. In late January, we decided she was staying at school and that we could cancel the account. Since our name is on the account, we had to complete a document and send to the manager giving authorization to close the account and cut the lock. We live in Michigan. After that time, we were billed for another monthly fee. We contacted the store and sent a second copy of the cancellation form. I have since sent them to your store manager as a reference point. The charge we received was credited. We have then been charged again, received a lien notice, another charge and a final notice. I have send several emails to Brett the store manager to work this though as well as worked with Lisa from your customer service department. Brett will not return calls nor emails. As of right now, we have lien notice against us (without merit) as well as charges on our American Express card for monthly billing when we clearly returned the unit prior (documented). I am disappointed at this service and the lack of care and concern from your store manager Brett. I have copies of all emails sent to Brett for reference. As of this moment, we still are not clear on next steps. We need some clarity and closure here. At the same time, I would strongly suggest some customer service training for your manager Brett.
Scott S | Overall ExperienceWay way waaaaay to over priced. I went from paying $137 to now $54 a month by switching. I rented a 10' truck on 10/22/2020 'In town price' They lied and said I drove 50 miles when I did not. I went 24 miles. 11 miles there and 11 miles back, plus stopped for gas. 700 E Lindsey to 905 SE 19th st moore, ok. That is 12 miles there and 12 miles back!!!!!! One way trip!!!!! I went from paying $34.00 to $78.00 to $128.00 for 'In Town' services that advertised $19.99. Their response to me was 'Did you take a picture.' Well of course not, because I didnt think i was going to get screwed over plus it isn't my job to make sure someone can read numbers right. They made my account overdraft. So overall $128.00 charged for going 24 miles. Very dishonest and shady people. I work hard for my money and They stole from me and was not truthful about the numbers. I spoke to the manager and they did not help me at all. They said the numbers added up....yeah, lies. I spoke to customer service and they said I can file a complaint but the manager from a local store would contact me...what good would that do? I already spoke to them! I wanted corporates number. I asked the ladies 'Who read the numbers on the truck' and they did not even respond back. They were trying to save their jobs. I will NEVER come here again and I am telling everyone else to go to Public storage. They will get there moneys worth and they seem like very honest people. F U-Haul!!!
Chase P | Overall ExperienceActually getting access to the storage building was a pain. The lot had no path to the parking area and had quite a lot of debris in it. Otherwise, everything was easy and convenient.
Sierra B | Overall ExperienceSecurity and storage was great! However, the mobile steps felt unsafe. There were moments where I could have tripped while carrying heavy items. It was stable, but the steps were really steep.
camden r | Overall ExperienceThank You!
jessica r | Overall ExperienceAlmost everything about using U-Haul storage was positive, except for two items. 1. The post where we needed to check-in was often blocked by trailers forcing us to leave our trucks or cars and walk over to slide our card through the reader. Not an enormous deal, just an unnecessary pita. 2. The gate whereby the storage section should be secured after hours each night was missing.
Lois A | Overall ExperienceFront desk service was kind and efficient. No snags and putting stuff in storage was very easy.
Patrick M | First ImpressionsI was told when I reserved the unit over the phone that I would maybe have to walk up a couple of stairs, but nothing major to get to the upper level. When I arrived at my unit, it turned out to be an upper level unit only accessible by a set of rolling stairs, which is not what I was told and did not suit my needs. Thankfully, the staff were very helpful and were able to move me to a ground-floor unit on the same day. In addition, the day that I arrived to move in, all of the key cards were demagnetized, so none could be activated in my name, and I ended up having to leave to go to work without having moved in because I didn’t have keycard access and also did not have time. When I came back the next day, the issue was resolved, for which I was grateful. I also did not feel like I was well-informed about how to swipe into the facility, since it required swiping into two different control panels, which I never would have guessed on my own. The staff member who helped me was very kind though, which was nice. In sum, the move-in process ended up being far more difficult than I thought it would be, but everything worked out well.
emma k | First ImpressionsDon't like the pricing. I was offered one price then it gets changed when I get there. I did not like that at. Then the size I wanted was NOT available. This was my first experience and will probably be my last.
John F | First ImpressionsGreat service
BARBARA B | Overall ExperienceGreat service. Thank you!
Richard P | Overall ExperienceI was very satisfied with the staff and i like tge unit i rented
dennis h | First ImpressionsBritny is an excellent worker in Birmingham!
Richard P | First ImpressionsGreat service!! I got what I needed!!
Trenton B | First ImpressionsVery helpful staff
St. T | First ImpressionsWe will use you again next year.
Leslie V | Overall ExperienceThe staff was always there to help if needed and always answer my questions if I had any
rebecca c | Overall ExperienceThe staff were always helpful (although often I had to wait in lines). Because the latch on the unit assigned to me was damaged, closing the door was difficult. I found the monthly reminder helpful.
John D | Overall ExperienceVery friendly, fast, and efficient.
mark m | First ImpressionsEverything was ok except the pricing. I got a different storage unit at a different facility, same size, more than half the price. Security is the same.
Garileah K | Overall ExperienceN/A
Daria D | Overall ExperienceThere is not enough staff to handle the number of customers. It was supposed to be climate controlled, but was blazing hot, so hot that condensation was dripping in the building. Need more ladders.
Robert A | Overall ExperienceRudest people I’ve ever dealt with. Lady said to me - he will help you, I’m on to the next. Who is he? When did a customer become so unimportant?
michelle d | Overall ExperienceOverall all was goog . Frequent rent increases were not.
TOM W | Overall ExperienceNobody there knows what they are doing or cares.
Karen M | Overall ExperienceGreat
Jennifer S | First ImpressionsFirst of all when I made reservations, I was not told that my storage was on the second floor with a swiveling dangerous stair case that was very dangerous. On top of that,it was extremely hot insid
shawna m | Overall ExperienceVery helpful staff and followed up regarding my need if I needed to extended my rental.
John M | Overall ExperienceKyla, the rep who sold me the storage unit, was very helpful and friendly.
julie v | First ImpressionsVery Good
Jorge M | Overall ExperienceVery disappointed with the reservation and misleading just to get rent me a storage for $49 but when I got there they said that will not work for you and I end up with $97 unit.
Zakia M | First ImpressionsSlow customer service. Observed only 1 person working but she was doing a darn good job.
BARBARA B | First ImpressionsI would definitely recommend and would use again if needed the staff is very good always willing to help or work with you I couldn't ask for better people
angela b | Overall ExperienceThe storage facility with 24 hr access was very convenient for temporary storage at the end of cross country trailer rental. Staff needs more training. Reservation system was a problematic.
David M | Overall ExperienceReservation for storage unit was lost. Attendant could not verify request and had difficulty setting up storage order. Month of storage at no additional cost was good. Trailer return process good.
David M | First ImpressionsN/A
Eva S | Overall ExperienceWonderful
TOMMIE E | Overall ExperienceVery courteous, friendly and helpful staffs.
mmadueke a | Overall ExperienceThe people that work there are some of the most rude hateful non understanding people that I've ever met in my entire life. They're very unfriendly and non helpful. I will NEVER use this facility agai
jaclyn l | Overall ExperienceVery happy with uhaul
Pamela D | Overall ExperienceVery helpful and works with your needs
Bryan F | ReservationThey took great care of us!
Michael D | Overall ExperienceThe hours should be changed to 24-hours access.
phuoc h | Overall Experiencei HAD A SMALL UNIT FOR 3 MONTHS AND ONE DAY BUT STILL GOT CHARGED FOR 4 MONTHS. NOT COOL
todd w | Overall Experienceno complaints
Jamie J | Overall Experiencethe employees who helped us both at check in(crystal) and check out(ray) were fantastic. each was helpful and knowledgeable as well and gracious even at a very busy time.
MICHELE K | Overall ExperienceAll personnel were very friendly and ready to assist whenever asked.
Loraine A | Overall ExperienceU-Haul made storing of our college daughter's belongings easy. Thank you!
amy d | Overall ExperienceChecking in was a bit too lengthy for me, mostly due to the fact that the rep was fairly new to the position and wasn't familiar with the computer processing aspect. I assume training wasnt a focus.
Isai M | Overall ExperienceI would recommend anyone to use this U-Haul. They are very helpful.
Randi B | Overall ExperienceVery convenient
Kelli K | Overall ExperienceCrystal, the Mgr was wonderful, helpful and responsive, She took great care of me. I’d recommend this location to anyone.
Terri w | Overall ExperienceAwesome Facility!
Leonard M | Overall ExperienceBudget motivated my move. This site is lovely as are the staff! Please give them any rewards available for Uhaul sites. Thank you! Cheryl Ponder
E C | Overall ExperienceEasy access
Chris C | Overall ExperienceVery helpful staff we enjoyed renting with u haul and will return
Amanda J | Overall Experience