Customer Reviews for U-Haul Moving & Storage of Norman

8,468 comentarios

700 E Lindsey   Norman, OK 73071
(Blk E Of Campus)

(405) 364-1501

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(405) 364-1501

700 E Lindsey
Norman, OK 73071
(Blk E Of Campus)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great service - check in and check out. I recommend this u-haul location.

raymond F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori G. 
Clasificación:
5.0

It said they were closed on Saturdays but when I arrived to drop off they were there so it was a quick and easy return

Leanne W. 
Clasificación:
4.0

Agent was friendly and informative. I would rent from them again.

mark D. 
Clasificación:
4.0

I did have some issues with the truck but Jackson helped me out. He really is a great U-Haul employee.

Amanda P. 
Clasificación:
5.0

I appreciated how helpful and kind everyone was!

rimintin C. 
Clasificación:
5.0

Had equipment failure that caused a 7 hour delay to bring another trailer. Had to unload and reload twice and the delay cost us extra money. Services Technician was great. Not his fault. Very disappointed in road side service at U-Haul. Still waiting for refund

john A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jen F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy F. 
Clasificación:
5.0

This was the easiest process from beginning to end! I ordered the truck on my phone, picked it up at the location and returned it the next day. People were friendly, explained everything I needed to know and I was on my way in less than 15 minutes. I will definitely use them again!

Muriel J. 
Clasificación:
1.0

The girl with red hair and dental problems was very rude! She argued with my daughter and granddaughter and made my daughter very upset! I usually use your store to rent my trucks but I will not be back until this young woman is gone!!!!! The door was broken on the unit and we found out after moving our stuff in. I'm truly disappointed in your ‘no service' and poor care of your storage units!! Linda Miller. (405)706-9235.

Linda M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph U. 
Clasificación:
3.0

Everything was good. Verification for truck share is kind of a pain.

David B. 
Clasificación:
4.0

Have employees attend customer service classes on not to judge paying customers on their race or names like I experienced when picking up a trailer

sweetleaf P. 
Clasificación:
5.0

Great experience

Don K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikki R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sasha R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENETH K. 
Clasificación:
5.0

Really great experience.

mona F. 
Clasificación:
5.0

Best location for all moving needs. Give everyone a raise.

Robert A. 
Clasificación:
5.0

Keep doing what you are doing

Shannon K. 
Clasificación:
5.0

we rent equipment from this location at least once a year. They are always courteous and friendly and equipment has always been in excellent condition. We have never had any issues with the equipment or the staff.

Deborah O. 
Clasificación:
5.0

Came in day early they were able to take care of me. Great

Mike H. 
Clasificación:
5.0

Excellent and Speedy QUALITY Service. Staff were very professional.

Gail A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KC E. 
Clasificación:
2.0

I accidentally left my hat in the front seat. I came at 7:30 a.m. to pick it up and the man lied and said I saw nothing

Josh W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim J. 
Clasificación:
5.0

Austin, the hitch installation tech was very good and thorough.

Glen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRY G. 
Clasificación:
4.0

confusing communication

Marco G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUCHET C. 
Clasificación:
5.0

El cliente no dejó un comentario.

mariah L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamera F. 
Clasificación:
4.0

The units need lighting

Amethyst W.  |  Overall Experience 
Clasificación:
5.0

very nice employee who was helpful in the return process

John T. 
Clasificación:
5.0

The staff here were exceptionally helpful and considerate, both in checking that my trailer light connection worked and in their receipt of the trailer I dropped off. I am very grateful to them for all they did!

Garret O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley c.  |  Overall Experience 
Clasificación:
4.0

There was some slack in the steering wheel

Ray K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

Need a bigger inventory of flatbed trailers but best store by far

FRANK W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles I. 
Clasificación:
5.0

Put up some lot lights there cuz it's very very dark when returning a truck at night other than that it was a nice clean well-run Center and all the folks that work there were very very nice

Michelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

William J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Caleb K. 
Clasificación:
5.0

People were excellent

LARRY T. 
Clasificación:
3.0

Multiple pieces of moving equipment were not available as ordered.

Brandon L. 
Clasificación:
5.0

Everything was great.

JOHNNIE R. 
Clasificación:
5.0

This is an excellent store and seemed like a very well run operation.

Steven C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen U. 
Clasificación:
3.0

It's so hard to get a hold of anyone just to ask a question

Jeremy R. 
Clasificación:
5.0

Helpful, friendly, expedient and made my move fast & easy! Highly recommend.

Melissa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
1.0

I was over charged

Helen A. 
Clasificación:
4.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendra A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Courtney R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

They are always helpful and nice! Been using this location for years!

Billy L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Corwin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Estelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy L.  |  Online Move In 
Clasificación:
3.0

Truck was worn out, borderline dangerous.

sean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
3.0

Pickup was ok. Had to change trailer due to damage with wheel well almost rubbing tire when not loaded. Second trailer had damaged around wheel well and uneven/damaged floor. At drop off someone was outside that ignored me but no one was inside. I had to walk up to him and say I was here for drop off.

kent M. 
Clasificación:
5.0

Everyone was very helpful they should all get a raise

john h.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Shawn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN A. 
Clasificación:
5.0

They seemed very organized and understood what needed to be done.

Tim B. 
Clasificación:
2.0

Air conditioner did not work for the whole trip.

Jason D. 
Clasificación:
5.0

The hook up artist, Aubrey maybe was very helpful.

ZANE S. 
Clasificación:
5.0

We always use this location in Norman due to the friendliness and quick service.

Rita T. 
Clasificación:
4.0

Great people! Recommend renting from them, they treat people right.

STEPHEN R. 
Clasificación:
5.0

The employees at this Uhaul are excellent, they make you feel special, like you are family,they are the kind of employees any employer would be proud to have running their business. Thankyou Mike and Nada Sappington

Michael S. 
Clasificación:
1.0

Manager was rude they charged me for something I didn't ask for and when I asked for refund they got mad

Mohamd E. 
Clasificación:
5.0

I know we can use the app, I recommend emailing the recepit as well Thank you. Will be renting again shortly.

Barenda B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cecilia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
2.0

A lock was placed on our unit without any communication from Uhaul. Our account has always been current and if there was any issue, someone should have taken the time to reach out. Beyond that, when an employee, especially the GM, is speaking with a customer, they should not be smoking. Walking to someone's unit to remove an unwarranted lock is NOT a smoke break. Then, the wrong location was added to drop off the truck causing an additional fee when we dropped off the truck to the requested and approved location. This branch is a joke.

ROBERT B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather P. 
Clasificación:
5.0

Will return to this location

Don K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara T. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard j.  |  First Impressions 
Clasificación:
5.0

Awesome experience 🙂

Arthur Q. 
Clasificación:
2.0

Not accommodating at all

nathan W. 
Clasificación:
5.0

I can't recommend this location enough. Their staff was super accommodating and friendly to me, and even helped me when I had extra items left over from my move that I didn't know what to do with. Everyone was very professional, the van was spotless, and the process was incredibly smooth. Thank you so much again for your help.

samatha B. 
Clasificación:
5.0

After the attendant gives you the key, both of you should walk out to the vehicle. You get in the drivers seat and the attendant adjusts the mirrors while you are seated!. I feel this us a missing part of tour service

Pat S. 
Clasificación:
5.0

The only complaint is the windshield was pretty dirty

sandra T. 
Clasificación:
4.0

Excellent service.

JORGE U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

chrystal s.  |  First Impressions 
Clasificación:
5.0

They were all very helpful tks

john h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rafael c.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Marcella B.  |  Overall Experience 
Clasificación:
5.0

Very understanding people, great to work with

steven m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura C.  |  Overall Experience 
Clasificación:
3.0

My room I rented had a lot of trash bags, I was not gonna pick up after someone.

ivan m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shane R.  |  First Impressions 
Clasificación:
5.0

When I first entered the facility I was greeted by a very rude staff, she was in the fourth window (I didn't get the chance to get her name). Then a very friendly staff came and assisted my wife and me in finding the best option for us, she showed us all the available storage units. ¡Gracias!

Mohamed a.  |  First Impressions 
Clasificación:
1.0

Security gate doesn't work, key cards don't work, employees are hit and miss. Sometimes super rude and sometimes ok. Only used this facility cause it was close to a property I have. Storage unit had water leaks, I called regarding another unit and was emailed a few units that were available along with pricing. I get to the store to lease a unit and was told that although those units were vacant, they were unavailable to rent. Terrible communication.

Charles F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shane h.  |  Overall Experience 
Clasificación:
5.0

This was my best EVER Uhaul experience. The office staff especially the morning/afternoon kids where outstanding. They went above and beyond to help me get things taken care of. Super friendly and knowledgeable. Thank you so much Uhaul of Norman, Ok.

Terri M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

evan h.  |  Overall Experience 
Clasificación:
3.0

I said no on secure because the access gate and entry to building haven't worked since we starting renting the units. I wasn't planning on renting very long anyway so I wasn't worried. The price of renting is also steep but I take into account of the city it's located.

CARLISS A D.  |  Overall Experience 
Clasificación:
2.0

We had a interior storage with poor lightning and the check in and checkout is very ignoring. This is why it gets a below average rating. It is secure...but i dont see the point in your company squeezing more money like insurance for a unit that requires you to check in and out everytime you go to your interior unit.

Ashley K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashlie W.  |  Overall Experience 
Clasificación:
5.0

Even through some communication errors, that were also on my end, we got everything resolved wonderful. The staff was very friendly and I loved your services as well as the facility. Thank you very much for a positive experience and for keeping my families items safe.

brayden l.  |  Overall Experience 
Clasificación:
4.0

No comment

Mary C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W.  |  Overall Experience 
Clasificación:
4.0

Everything was fine, except the actual units are not well-lit. Usually the office and access hours were ok, but when we went to move out of the unit on a Sunday, the card wouldn't work and the office was locked so we could not empty it, and our hired helpers were booked so we had to move ourselves. Someone in the office the next day gave us an extra day, but apparently did not report it as we were billed and had problems correcting it. Everything was settled a week later. Overall we would recommend U-Haul.

Loretta K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

daniel j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jim d.  |  Overall Experience 
Clasificación:
5.0

Service was excellent however they wouldn’t accept a US PASSPORT for ID or the OKLAHOMA MOBILE ID

jordan m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

thomasina m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL M.  |  Overall Experience 
Clasificación:
4.0

Storage was convenient, but not well lit (I did alot of work at night). It was often very difficult to access as other vehicles or equipment would be parked right at the entry. Otherwise, this is a great place and I will continue to use it for moving needs!

Lorraine S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsey O.  |  First Impressions 
Clasificación:
5.0

Every person that work there was so friendly, and helped me whenever I needed it, very nice place

vincent a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Loretta K.  |  Overall Experience 
Clasificación:
5.0

The girl who helped me was amazing. I would love to work with her again. Very nice and helpful!

ROBERT B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SKYLAR G.  |  Overall Experience 
Clasificación:
2.0

The sales people were really awful. Rude and non helpful. I don't know how you stay in business.

cynthia m.  |  Overall Experience 
Clasificación:
3.0

We were charged late fees twice without warning until 15 days after via a letter in the mail. I received a letter in the mail yesterday, 12/20/21, that was dated 12/2/21 for November's late fee, and we live in the same town as the unit. The November late fee wasn't even our fault, it was due to the previous form of payment not being deleted by the store employee. The October late fee was because of my debit card being hacked, us getting a new card, and not realizing the unit was saved to that card. Both fees were removed but it was tedious having to go in each time to deal with them. The gate was never closed so you never needed the swipe card, and the door to the units didn't lock so you didn't need your swipe card either for it b

Matthew C.  |  Overall Experience 
Clasificación:
5.0

The people there are great and an asset to the Uhaul company!

TARA R.  |  Overall Experience 
Clasificación:
5.0

Very helpful and they go above and beyond their duty.

Loretta K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLISS A D.  |  First Impressions 
Clasificación:
5.0

You worked with us in our need. Thank you all very much!

St. Thomas More U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia R.  |  First Impressions 
Clasificación:
5.0

They were really nice the lady and her husband very helpful and nice

kORY V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON EVAN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

david h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sher R.  |  First Impressions 
Clasificación:
5.0

Staff was beyond helpful. Made an awful moving situation a little brighter. Thank you so much!!

ian C.  |  Overall Experience 
Clasificación:
3.0

The staff were pretty friendly, especially Jaiden, the employee who spoke with me. However, several of the staff didn't know how the storage unit system worked, so that slowed down the process.

Rachel G.  |  First Impressions 
Clasificación:
5.0

Friendly Oklahoman!

Aaron G.  |  First Impressions 
Clasificación:
3.0

The unused trailers are laid out along the exterior wall of the storage facility in such a way that it is very difficult to drive around

taylor s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy J.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful! When I moved in, they were concerned for the amount of space I needed and offered me several options. Fantastic customer service! :)

Connor S.  |  First Impressions 
Clasificación:
5.0

A bit dark in the actual storage unit but the hallways were very well lighted. Great service. The parking areas are quite full and packed but I always found somewhere to park on my multiple trips there.

TERRY J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY ELLEN P.  |  Overall Experience 
Clasificación:
1.0

107 for the 5x5 storage unit when not too far away I could get a storage unit 10x10 for 40 less

Christian M.  |  Overall Experience 
Clasificación:
1.0

We only used the indoor storage unit for 3 weeks and in that time everything we had in there was completely infested with roaches! One of the most disgusting things I have had to deal with. I called Uhaul and was told they would have the manager call me but never heard from them. Would not recommend Uhaul to anyone!

Jennifer K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

HALEY P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Elaine H.  |  First Impressions 
Clasificación:
2.0

The facility was fine, my beef is with the pricing. The facility would not prorate our month. Our month started on the 14th, and we moved out that day, and they would not prorate or refund from Aug 14-Sept 14. This is unfair to customers, I don't care what the contract says, it's a terrible business practice. This survey says move out date was the 16th, it was NOT, it was on the 14th, the day my son moved into his apartment. Someone is playing funny business with the move out date. Other storage companies will prorate and since we have a choice, I will choose differently next time. No need to charge customer (a college student) for 29 days he didn't need. I will share my experience with others. Regards, Catherine McCartney (210)863-6330.

Catherine M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jess H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stephine l.  |  First Impressions 
Clasificación:
1.0

The total experience with the storage situation was an absolute joke, they want me to store a 30k boat between a gutted pickup truck, and a van that I'm pretty sure someone was living in it... with no gate on the entrance, or cameras facing that part of the storage facility.... with the 26ft truck rental I was told I would receive a 10x20 indoor storage area..... surprisingly they only had a 10x10 area... so needless to say, I forked out another 250$ for a storage unit at another place... on a high note, the truck drove great, and the guy behind the counter was awesome... just a bad area and misleading information

Jacinda N.  |  Overall Experience 
Clasificación:
4.0

General Manager Brett Hosler is positive in his interactions with customers, and a great problem solver. He and his staff are an asset to Uhaul.

Barbara B.  |  Overall Experience 
Clasificación:
4.0

I wish the prorated the final month. Had to pay for a month fir a few days.

DAVID O.  |  Overall Experience 
Clasificación:
1.0

Y’all were awful.

Jenna C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Marissa b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tashina R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Korista L.  |  First Impressions 
Clasificación:
5.0

Excellent communication and quick

Tashina R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

chad m.  |  Overall Experience 
Clasificación:
4.0

had a unit rented until i understood it could only be used by a stair ladder. if one was available in a flat surface, i would rent one right away. 5x10

thomas b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander G.  |  Online Move In 
Clasificación:
4.0

The way in which you check in and out of the building was unclear, but everything else was good.

JOHN H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron P.  |  First Impressions 
Clasificación:
4.0

Very nice climate control facility but very expensive and no light inside the storage unit

Kanjana D.  |  First Impressions 
Clasificación:
5.0

The facility is clean and the entire staff is friendly. The manager, Mr. Hosler, was very helpful. I had to call him after hours once. He answered my question and assured me it was okay to call him again if necessary. Mr. Hosler was also very supportive during moving crew issues.

nancy p.  |  Overall Experience 
Clasificación:
2.0

Lots of bugs and mice droppings - something was sprayed and looks like items may be destroyed

CLOYD C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorraine S.  |  First Impressions 
Clasificación:
1.0

This has been the most horrific experience. We rented a storage space (which has always remained empty) as a place where our daughter who attends OU could use if she needed to leave school quickly due to COVID. Our bills were paid on auto-pay. In late January, we decided she was staying at school and that we could cancel the account. Since our name is on the account, we had to complete a document and send to the manager giving authorization to close the account and cut the lock. We live in Michigan. After that time, we were billed for another monthly fee. We contacted the store and sent a second copy of the cancellation form. I have since sent them to your store manager as a reference point. The charge we received was credited. We have then been charged again, received a lien notice, another charge and a final notice. I have send several emails to Brett the store manager to work this though as well as worked with Lisa from your customer service department. Brett will not return calls nor emails. As of right now, we have lien notice against us (without merit) as well as charges on our American Express card for monthly billing when we clearly returned the unit prior (documented). I am disappointed at this service and the lack of care and concern from your store manager Brett. I have copies of all emails sent to Brett for reference. As of this moment, we still are not clear on next steps. We need some clarity and closure here. At the same time, I would strongly suggest some customer service training for your manager Brett.

Scott S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tory A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ashley g.  |  First Impressions 
Clasificación:
1.0

Way way waaaaay to over priced. I went from paying $137 to now $54 a month by switching. I rented a 10' truck on 10/22/2020 'In town price' They lied and said I drove 50 miles when I did not. I went 24 miles. 11 miles there and 11 miles back, plus stopped for gas. 700 E Lindsey to 905 SE 19th st moore, ok. That is 12 miles there and 12 miles back!!!!!! One way trip!!!!! I went from paying $34.00 to $78.00 to $128.00 for 'In Town' services that advertised $19.99. Their response to me was 'Did you take a picture.' Well of course not, because I didnt think i was going to get screwed over plus it isn't my job to make sure someone can read numbers right. They made my account overdraft. So overall $128.00 charged for going 24 miles. Very dishonest and shady people. I work hard for my money and They stole from me and was not truthful about the numbers. I spoke to the manager and they did not help me at all. They said the numbers added up....yeah, lies. I spoke to customer service and they said I can file a complaint but the manager from a local store would contact me...what good would that do? I already spoke to them! I wanted corporates number. I asked the ladies 'Who read the numbers on the truck' and they did not even respond back. They were trying to save their jobs. I will NEVER come here again and I am telling everyone else to go to Public storage. They will get there moneys worth and they seem like very honest people. F U-Haul!!!

Chase P.  |  Overall Experience 
Clasificación:
3.0

Actually getting access to the storage building was a pain. The lot had no path to the parking area and had quite a lot of debris in it. Otherwise, everything was easy and convenient.

Sierra B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chase P.  |  First Impressions 
Clasificación:
4.0

Security and storage was great! However, the mobile steps felt unsafe. There were moments where I could have tripped while carrying heavy items. It was stable, but the steps were really steep.

camden r.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sharon C.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

jessica r.  |  Overall Experience 
Clasificación:
4.0

Almost everything about using U-Haul storage was positive, except for two items. 1. The post where we needed to check-in was often blocked by trailers forcing us to leave our trucks or cars and walk over to slide our card through the reader. Not an enormous deal, just an unnecessary pita. 2. The gate whereby the storage section should be secured after hours each night was missing.

Lois A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jadyn H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lamika W.  |  Overall Experience 
Clasificación:
5.0

Front desk service was kind and efficient. No snags and putting stuff in storage was very easy.

Patrick M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

amy d.  |  Online Move In 
Clasificación:
3.0

I was told when I reserved the unit over the phone that I would maybe have to walk up a couple of stairs, but nothing major to get to the upper level. When I arrived at my unit, it turned out to be an upper level unit only accessible by a set of rolling stairs, which is not what I was told and did not suit my needs. Thankfully, the staff were very helpful and were able to move me to a ground-floor unit on the same day. In addition, the day that I arrived to move in, all of the key cards were demagnetized, so none could be activated in my name, and I ended up having to leave to go to work without having moved in because I didn't have keycard access and also did not have time. When I came back the next day, the issue was resolved, for which I was grateful. I also did not feel like I was well-informed about how to swipe into the facility, since it required swiping into two different control panels, which I never would have guessed on my own. The staff member who helped me was very kind though, which was nice. In sum, the move-in process ended up being far more difficult than I thought it would be, but everything worked out well.

emma k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnetta D.  |  First Impressions 
Clasificación:
3.0

Don't like the pricing. I was offered one price then it gets changed when I get there. I did not like that at. Then the size I wanted was NOT available. This was my first experience and will probably be my last.

John F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

doc d.  |  Overall Experience 
Clasificación:
5.0

Great service

BARBARA B.  |  Overall Experience 
Clasificación:
5.0

Great service. Thank you!

Richard P.  |  Overall Experience 
Clasificación:
5.0

I was very satisfied with the staff and i like tge unit i rented

dennis h.  |  First Impressions 
Clasificación:
5.0

Britny is an excellent worker in Birmingham!

Richard P.  |  First Impressions 
Clasificación:
5.0

Great service!! I got what I needed!!

Trenton B.  |  First Impressions 
Clasificación:
5.0

Very helpful staff

St. Thomas More U.  |  First Impressions 
Clasificación: