When I picked up truck the mileage was 7755 and when I returned it was 7772. They showed truck was 7751 when it went out. They charged for the extra according to them. I know it’s just a few cents but to me it was the principle of the matter. Just kind of left a bad taste in my mouth so to speak when customer service could have exceeded but left it as a minus.
Janet ECustomer Reviews for U-Haul Moving & Storage of New Port Richey
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your rep Cherokee was super friendly and helpful. Service was fast and friendly, truck was immaculate.
Cynthia GStaff was always there for help. It was well maintained.
david l | Overall ExperienceBrittany and her team doing an awesome job getting the customers what they need in a timely manner.
ken lCustomer service was great. They able to get me in right away and Robert did an outstanding job.
DANIEL FNo problem’s while using shed!
richard p | Overall ExperiencePick up and drop off very easy. Staff very polite and professional. Facility very clean well maintained. Would certainly recommend using this U-Haul location.
Gregory KGreat and friendly staff always have my stuff ready. I always have what you need.
Thomas BFast friendly service. Easy to rent and easy to return. Great staff at this location. Everyone knew what they were doing. No problems with anything.
Nadine EGreat service and the hitch installation, if you pardon the pun, went smoothing without a hitch. Robert was the installation technician, and he took the time really hide the wiring and secure everything nicely. The whole process took about 75 mins from handing over my keys to driving out satisfied. I would highly recommend this location.
Earl DEveryone was very courteous and professional.
Kenneth BThe associates were very helpful, very friendly and answered all questions and made sure I had what I needed before I left the location.
BARRY WGreat service, you will not be dissappointed, Don
Don AFrom start to finish my experience with this U-haul facility in New Port Richey, Fl. was great !! Everyone that I came in contact with was both friendly an and professional. I will use them whenever I can and I highly recommend them to everyone!!
Jack CThere were no issues. Very clean and prompt service. App check in and out makes things simple.
Madison LThe staff was friendly and professional. Definitely like dropping off here. Nice guys.
Debbie pAlways great service from U-HAUL!
Patricia MThe lady who took my order and wrote me up was excellent knowledgeable and very quickly got me on the road
JAMES G | First ImpressionsAmazing ladies working there specially Cherokee!
leticia wI have had hitch work and rental experience at this location before. ALWAYS top notch service. Staff is helpful, professional. Gentleman who installed hitch did an outstanding job, and it was done right on schedule. My go to location for any hitch or equipment rental needs.
William CDeposits are always hard to get back from uhual. Took them 2 months last time to get my deposit back. And now their dragging their feet yet again from renting a simple dolly. Avoid uhual for renting if you can
rovert vEveryone was helpful, polite and effecient.
Michael MCherokee and staff were so informative, helpful and kind. I will recommend them to all of my friends.
Deborah OHad a really bad time connecting online reservation with actuall pick up at location. Seems the 1 800 number has no idea or communication with local stores i had to alter my whole plan. I will say they have no control over people crashing there vehicles, but when it cost me 200 dollars in gas compared to what the gas would have been with a pickup it truly herts my bottom line. I was disapointed. The folks at the local store were great they tried hard to solve the problem, just seems like there was no communication between online, 1800 number and local store. Sad day for the right hand knowing what the left was doing.
Elwood WBrittany was outstanding!!!
Tammy HNothing
Vincent LRobert was full of great information and he was knowledgeable of products
Edward SGreat staff, very helpful!
Duane SRobert was very fair and genuinely helpful.
Robert RKeep up your friendly service
VERNON DNo improvements needed! Great experience. Super clean and organized. Management is really on the ball at this location.
ROBERT HI rent open trailers about once or twice per year. I am always impressed with the condition of the equipment and the friendlyness of the people that work there.
ANTHONY SWanted a closer unit to Hudson! Some how I ended up getting this site! Hardly any room to turn a truck around!
richard p | Online Move InYou owe me a refund that I have not received. I scheduled my truck in advance and was contacted the day before scheduled pickup that the location was changed. When the paperwork was transferred to the new pickup location I was over charged. I have been waiting for the refund that I'm due and have not received. The truck has been turned in ahead of the scheduled date and less miles. Please. Expedite my refund asap. Thanks
Patricia OCan't think of a thing..
owen bRobert is so kind knowable hard working he did a great job
SUSAN WParking can be a little tricky but the service was great. They delivered everything as promised on my hitch installation...and in a timely fashion.
mark dEverything was great and fast
rick sI was three minutes early and they charged me for two days when I complained customer service was very rude and not helpful and very rude. The guy at the location admitted it was his fault and I canceled and returned the trailer because the customer service was so bad. Will not rent from u haul again
Bryan Severything went well, as planned..............
Larry DVery helpful staff.
Joe CGreat customer service I really appreciate it thanks so much
Jan LKeep up the good work. Our experience with U-Haul was great and went smoothly. Your employees were friendly, personable, and helpful throughout the entie process. Thank you for your excellent service.
Claudia DSpears nice and professional equipment is always perfect
Bryan SService was great.
david mI have never been treated so badly . I have been with u-haul for years . upon my arrival staff greeted me ,I told them I need to rent a trailer , which I have done over and over there and else were. The check in process took over thirty min. computer program failure ? she ask for my phone number over seven times to get me in system. once logged in she required a emergency contact which was in system at other locations . which I gave her contact info. so they called my wife to she if she would accept being a emergency contact , well she did not answer phone , and could you provide another contact ,this is when I asked for mgr. which she was useless and stated she doing her job and is a requirement to get trailer ,my wife calls my phone put on speaker and I ask if I could rent trailer and use her a a emergency contact she said yes , that was not enough, they had to call her from there phone my phone was not good enough. your company has all my information in your computer , I currently rent your biggest storage unit at my state road 54 location which I will say is the best service I ever seen . Doug at 54 location is the best customer service rep I have ever seen . call up make reservation , has everything ready for me in and out with trailer hook up in out 15 min. old 54 location has best service I will never do business . with u-haul New Port Richey on US 19 ever again . I will inform my contractors steer away from this location and go see Doug at old state road 54
Robert BVery friendly and accommodating Used many times and will continue to do so
Sandra WThe new owner of this location is EXCELLENT. 1000 % IMPROVEMENT FROM LAST PROPRIETOR!!! Excellent job!
Theodore FI regularly rent from uhaul and have always found Nicholee and her crew to be extremely helpful.
Wayne CCherokee and Robert did great. Highly exceptional customer service!
Mark MWe greatly appreciated the ladies at this location. Knowledgeable and very kind and we are thankful for you patience teaching us about the car hauler. Thank you and Happy New Year!
Kim OThere were a few small problems but they worked through them and answered all our questions
cepero fSuper happy with entire customer experience. Thanks for your help!
Breanna CGreat job and customer service.
Barry PI recently broke 4 toes and lost the place I was renting, so I needed help moving my belongings to a safe place. I called Uhaul to see if they had a storage unit available, and was happy to know they did. With their help, they suggested I call a moving company to help me, and Jeremy was the person who helped me, thank God ! I am so lucky he sprang into action, because since breaking my toes, I can't put any weight on my foot, and he came to my emotional rescue yesterday. 🙂 I am so grateful he was available and willing to help me too. ❤️ I would like to meet him in person and thank him for doing my job for me.
Ellen M | First ImpressionsThe Manager on Staff. Was fantastic and deserve respect and and compliment and raise. She went above and beyond her job. To help at ( New Port Richey Florida ) Fantastic Manager.
glenn t | Overall ExperienceREALLY NICE GROUP, ATTENTIVE PERFECT
Stephen E | First ImpressionsOverall the person moving me in was very friendly and helpful. There was a little bit of confusion over the the unit type I reserved (outside vs. inside). Also, I pre-paid for a lock and there was no record of it so I had to pull my receipt. Apparently there is a separate system for on-line orders. Why make it difficult for the employee? She was confused, I was confused, the computer system caused confusion. As previously stated, employee was great with a positive attitude. Couldn't ask for a better person to help me at the desk. She did the best she could with what she had. Please improve your computer system.
Brian Z | First ImpressionsStaff was very helpful and professional..Will definitely recommend them to a friend 👍
Blake T | First ImpressionsEveryone was very helpful
Michael S | Overall ExperienceEfficient easy process. Nicole was very kind and helpful in assisting me with how to unlock the door and find my unit.
Amy W | Online Move InAwesome storage unit! Awesome and friendly staff!
lisa F | Overall ExperienceThe young man that helped me get storage locker was very helpful and the young ladies are very friendly and helpful. Highly recommended if you need storage or rentals great Team here
Steven B | Overall ExperienceU-Haul made our trip convenient and easy, through the usual roughness of a move this big.
Sean D | First ImpressionsThe only thing is wrong is last name. Beattie not Beatty. I am very impressed by the quality of service and how professional this location was.
Steven B | First ImpressionsWe tried on numerous occasions to get our unit enbandund to stop payments way past our stay in Florida, but was never resolved in a timely manner
JOSEPHINE I | Overall ExperienceGot to be too expensive
Edward S | Overall ExperienceGreat staff and good service. Thank you. Gladys Mariani, Spouse
cliff m | Overall ExperienceThe staff was very friendly especially Nicole E, and she helped me numerous times with locking my storage unit, because I had trouble locking it. She deserves a Gold Star for all of her efforts and for helping me too. Thanks for allowing me to put my items in your storage unit. Ellen Moss
Ellen M | Overall ExperienceMy belongings were eaten by rats.
victoryah c | Overall ExperienceTermine mi contrato y fui a la oficina para que me impecionaran y no fueron y no me mandaron el fin del contrato . Tuve que llamar al servicio al cliente a otro día para decirle que ya me había ido y así me pudieron poner en el sistema que ya no estaba
Deyven S | Overall ExperienceCuando llegue al que me tocaba estaba lleno
Deyven S | Online Move InEverything was great at the New Port Richey facility. The issue I had was picking up the truck at the St Cloud location. The place was closed but it said it was open until 12 pm. The person and the wife were extremely rude, the keys were not ready,. I had to wait 30 minutes or more for them. After he had them ready he placed them in the box and left never hold us it was ready, so we were just standing there alone not knowing where to get the key.
Edna L | Overall ExperienceThe staff was very helpful and friendly.
Amanda M | First ImpressionsThey guys was nice in the front desk but the storage building had a urine smell as soon as you go into the building witch was horrible. Also the light was out for over a month. On my move out date I asked for someone to fix it because I couldn't see while taking my stuff out and the lady told me to that i could crop open the side door because they didn't have anyone to fix it. Witch led me to I used my phone light to move my stuff out because the side door open did nothing for lighting up my unit. Not to mention all the spiders and moths in my unit witch I could of easily got bit by something not being able to see good what I was putting my hands on. So I would never recommend anyone to keep their stuff at this place. Nice staff but not sanitary!
Jaritza B | Overall ExperienceThe staff was great and knowledgeable
Frederick Q | First ImpressionsThanks so much for all your help. The staff was kind and friendly and very helpful. I will definitely recommend your facility to all my friends and family.
Darlene p | Overall ExperienceI lost my keys while there and they were helpful and patient until I found them. Great people.
Michelle K | Overall ExperienceStaff was helpful and very friendly. Having to move is not always the best experience but your staff helped to make it more comfortable. Thank you
Lewis H | First ImpressionsCustomer service is horrible!!!
Dana R | Overall ExperienceI was very satisfied with my storage unit, and UHaul staff
ARLENE L | Overall Experiencethis places has issues with too many trucks and no room to drive around without hitting something
GARY F | Overall ExperienceThe A/C, was down to much! I had issuance, and never coveted anything! Half the time I would go in! No A/C at all! So 1/4, of my stuff I had to through away! Insurance, never helped! Said it was something, on my end! I paid for a year, with insurance! And got nothing!
Christopher E | Overall ExperienceOnly the owner helped me get the boxes in my car. Made 4 different trips there for more boxes and tape
Jan V | First ImpressionsThe price went up twice within a year and I felt like that was too much too soon. Also, I feel like I should not have to pay extra to access the site after a certain time. If I have a unit there, I should be granted access at any time and not be charged. That's why I left after a year of renting.
Robert B | Overall ExperienceThere was a leak into my unit destroyed some valuable items of mine in unit 1103. Got an email stating that they/you were raising the rates on the unit because they/you hold high standards and in order to continue those standards they/you had to charge more. If I could go back I wouldn’t think you needed half the charge to upkeep the facility from what I saw and take this as a marketing skeem/scam. Highly disappointed with the facility and would rate this facility average or below.
Joshua A | Overall ExperienceTim was amazing till the end !!
Jimmy P | Overall ExperienceThe late payment policy sucks enough I will never use a facility with policy such as uhual's again.
BRITTANY H | Overall ExperienceWe had almost $3k worth of damage to our items. There are bed bugs and roaches and rats. I’m so disappointed.
Paul S | Overall ExperienceI love uhaul.
John G | First ImpressionsThe customer service was far more better than renting the storge unit. Tim is very patient, kind and understanding. He really cares for his customers. He is an example of a true manager with excellent customer service.
ARLENE L | Overall ExperienceVery friendly staff
Jimmy P | First ImpressionsAlways extremely professional to me when I needed in person assistance, which was rare, because they did such a wonderful, thorough job of covering what I needed to know when I first rented the unit!
Jeremy R | Overall ExperienceAfter 4+ years on auto pay I was charged a $15 late charge for a u-haul screwv up. Tim Turner refused to correct the situtation and his attitude was go screw yourself..Not another penny on gas, propan
THOMAS F | Overall ExperienceDanny & George did a great job, will use them again
BARBARA G | First ImpressionsRobert was a pleasure to deal with.
deborah w | First ImpressionsVery clean an class A place to do ur storage business. Thanks Tim an all ur help making this so much easier on this old man . Ben McGhee.
Benjamin M | First ImpressionsStaff was friendly, quick and efficient. I would recommend them.
Yvonne P | Overall ExperienceConvenient location.
Henry R | Overall ExperienceTim was nice but between answering phones and people in the lobby he was busy and could use some help
Beth B | First ImpressionsTim was so helpful to me by the way he treated me and helped me he made me feel really blessed and I would recommend his store to everybody that mat have need of it the whole staff was super
REBECCA W | Overall ExperienceNice people, great customer service!
chris s | First ImpressionsI will use this facility again I had storage here for a year and i have rented 3 uhauls this year all from this location. They are friendly and helpful.
Angela S | Overall ExperienceTim and Brianna were friendly couteous and proffesional, questions were answered quickly as well as any check in issues they were excellent I would recommend them highly
RIGOBERTO V | First ImpressionsI have used you for years, but getting locked into the facility one night last week, helped me finalize my decision to move to a cheaper and closer unit.
GENE M | Overall ExperienceMy move out was very easy and without stress.
Kelly T | Overall ExperienceThe hallway where my unit was always smelled like urine. I know its hard when other peoples stuff is stored in the same place. but for a year the smell never went away. the staff and owner =superior
Valerie W | Overall ExperienceGREAT place for storage
Dominic C | Overall ExperienceI used this storage unit for 4 years and never had a problem.
CHRISTA C | Overall ExperienceThe u haul facility here was average , but the staff could be much more friendly to the customers.
robert b | Overall ExperienceEveryone at this Uhaul was helpful when asked and professional in every conversation. I used them for 6 months between renting and buying and it was a good experience. I'd use them again.
Scott D | Overall Experience