Comentarios del cliente para U-Haul Moving & Storage of New Port Richey

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of New Port Richey

Grado total:

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Louis F M. en

Grado:

El cliente no dejó un comentario.

Diana V. en

Grado:

Area around the Building too tight for those folks who rarely drive moving trucks.

Michael C. en

Grado:

Excellent customer service. Both, Brieanna and the other associate who attached the trailer, we’re extremely thorough and helpful.

Jahleel B. en

Grado:

Both pickup, and drop off location were excellent. No problems with the management or employees. UHAUL Customer Service Phone Reps could be a little more proficient about procedures in regard to helping customers with existing reservations.

Chloe R. en

Grado:

I've used this facility a few times and there's always an issue. I called a week ago, no one answered. My call got forwarded to the call center. They ordered the parts and set an appointment for Friday morning at 8am. We show up to drop off the car and the owner Timothy tells us he switched the appointment to 3:30pm with no warning. I asked why I didn't get a call and he told me he emailed me. Never received. He also blew off the morning appointment and told me he never schedules anything before 10 am and there was no way that it would be done first thing in the morning. He doesn't do anything first thing in the morning. Who as an owner makes that statement. He said the call center schedule and he just changes the appointments to whenever he has so done working. It's ashame because they are so close but the owner is so unmotivated to actually help.

William S. en

Grado:

This location goes way above and beyond! I won't rent from anywhere else unless I have no choice!!

JEREMY H. en

Grado:

El cliente no dejó un comentario.

Robert W. en

Grado:

Job as requested is not completed, must return to have hitch installed .The vehicle was kept for a full day and no hitch was placed the wiring harness was installed and paid for. The customer service personnel (name upon request ) was rude and in my opinion needs to be removed from customer contact. Upon review from Yelp this individual has upset other customers as well.

Karin C. en

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El cliente no dejó un comentario.

Bruce E. en

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El cliente no dejó un comentario.

Gene C. en

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El cliente no dejó un comentario.

Christy J. en

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El cliente no dejó un comentario.

David H. en

Grado:

Very professional and smooth and a fast return and sympathetic to my concerns of the other location

Ismael O. en

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El cliente no dejó un comentario.

ROBERT E. en

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El cliente no dejó un comentario.

Leon c. en

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El cliente no dejó un comentario.

Jedidiah Z. en

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El cliente no dejó un comentario.

tony s. en

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El cliente no dejó un comentario.

CAROLYN S. en

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El cliente no dejó un comentario.

robert b. en

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El cliente no dejó un comentario.

Jennifer H. en

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El cliente no dejó un comentario.

Maureen C. en

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El cliente no dejó un comentario.

linda j. en

Grado:

Excellent experience. Tim is a gem!

bernard C. en

Grado:

El cliente no dejó un comentario.

Richard H. en

Grado:

Great overall experience!

CAROLYN W. en

Grado:

El cliente no dejó un comentario.

Christine B. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

Great experience

Sam H. en

Grado:

Very slow service

ROBERT T. en

Grado:

El cliente no dejó un comentario.

Jennie S. en

Grado:

El cliente no dejó un comentario.

Beth B. en

Grado:

Tim was nice but between answering phones and people in the lobby he was busy and could use some help

REBECCA W. en

Grado:

Tim was so helpful to me by the way he treated me and helped me he made me feel really blessed and I would recommend his store to everybody that mat have need of it the whole staff was super

joelle m. en

Grado:

Excellent customer service.

brad m. en

Grado:

Great service

David C. en

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El cliente no dejó un comentario.

Ricky F. en

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El cliente no dejó un comentario.

WILLIAM S. en

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El cliente no dejó un comentario.

Karl H. en

Grado:

Real good service, not much to improve on

Annette M. en

Grado:

El cliente no dejó un comentario.

Don W. en

Grado:

El cliente no dejó un comentario.

micheal a. en

Grado:

For 30 minutes I was being transferred back and forth trying to schedule a pickup location. When I was about 2 minutes away from pickup destination, I was called and told no rentals for me at that first location. I drove all that way south just to turn around and go even further north to get rental. Wasted my time and gas. You were quick to take my credit card number but horrible on scheduling pickup location. The guy at New Port Richey location was nice but overall your company lacked in service

scott h. en

Grado:

El cliente no dejó un comentario.

chris s. en

Grado:

Nice people, great customer service!

Howard L. en

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El cliente no dejó un comentario.

Michael G. en

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El cliente no dejó un comentario.

Christian M. en

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El cliente no dejó un comentario.

larry m. en

Grado:

At this site nothing great people and equipment

Dana H. en

Grado:

Best UHaul in the world!

Jerel R. en

Grado:

El cliente no dejó un comentario.

Angela S. en

Grado:

I will use this facility again I had storage here for a year and i have rented 3 uhauls this year all from this location. They are friendly and helpful.

rick c. en

Grado:

El cliente no dejó un comentario.

Charles S. en

Grado:

El cliente no dejó un comentario.

Patricia G. en

Grado:

El cliente no dejó un comentario.

Patty p. en

Grado:

was a little upset as the person wrote the incorrect mileage down and if i had not seen it right away as I was leaving and called to report it right away I would have returned and been very unhappy as they would want me to pay for miles I didnt even drive. It said I drove over 30 miles and I just left the shop! Also the gas reading was incorrect. so need to make sure that they get in the truck and look at the information right on, not off to the side and then maybe have the customer verify it as well at that time. Other than that was friendly, great service. thank you

Melvin D. en

Grado:

El cliente no dejó un comentario.

luigi t. en

Grado:

HELLO I AM DEAF DISABTY I AM HAPPY GREAT TRUCK UHAUL I APPRECIATE THANK YOU

Kelly T. en

Grado:

When you have customers waiting in line for service, check what each customer is waiting for and delegate appropriately per experience in staff so your paid customers are not delayed.

rebecca a. en

Grado:

El cliente no dejó un comentario.

Randy W. en

Grado:

More help

Sharon G. en

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El cliente no dejó un comentario.

Michael H. en

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El cliente no dejó un comentario.

ROBERT S. en

Grado:

Busy place could use another employee

Cody G. en

Grado:

El cliente no dejó un comentario.

Richard L. en

Grado:

They always do a great job there. Have rented trucks there...trailers there... They installed a hitch on my 2019 car when i bought it.. Professional...

anthony c. en

Grado:

El cliente no dejó un comentario.

Fahad K. en

Grado:

Too crowded No space to drop off equipment or park

Rachel D. en

Grado:

El cliente no dejó un comentario.

Fernando H. en

Grado:

put more vans in service

Debra r. en

Grado:

They have always been ??

richard p. en

Grado:

Central call office is confused and disorganized. They failed to correctly identify my hitch installation appointment three times and caused a lot of confusion on my part as well as the installer's part. The clerk at the install location also complained to me about the central office's lack of coordination. Central should be fired.

Will O. en

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El cliente no dejó un comentario.

Nabelya S. en

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El cliente no dejó un comentario.

Lois B. en

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El cliente no dejó un comentario.

Louis M. en

Grado:

They suggested i get a refund for the pads that I never got at pickup location, but paid for.

Dana R. en

Grado:

Parking pulling into the center stinks. It needs to be paved better and maybe remove the parking spots altogether. The CSR that helped us, Breanna was super friendly and patient. I would recommend her.

Kevin C. en

Grado:

Great staff, I've rented trucks from this location twice and both times received prompt, and professional assistance...staff acts like OWNERS!

Mark G. en

Grado:

El cliente no dejó un comentario.

Carl S. en

Grado:

El cliente no dejó un comentario.

William S. en

Grado:

All was top notch

Nancy E. en

Grado:

We always choose this U-Haul location because of easy access from US 19, cleanliness of the store, and availability of what we need. We come to this location, we don't shop around.

Clancy P. en

Grado:

The whole process was professional and kind.

SABAS F. en

Grado:

El cliente no dejó un comentario.

larry m. en

Grado:

People were very helpful and knowledgable answered all my questions

DAVID D. en

Grado:

El cliente no dejó un comentario.

Sherry U. en

Grado:

Make your business more about the customers not the money. Work to get a solution whe. You all drop the ball or misinform your customers just to get a sale. If Penske had a truck when i needed it i would have canceled with you all

RIGOBERTO V. en

Grado:

Tim and Brianna were friendly couteous and proffesional, questions were answered quickly as well as any check in issues they were excellent I would recommend them highly

Robert P. en

Grado:

There is nothing you can do. They are top notch. Thank you.

RIGOBERTO V. en

Grado:

El cliente no dejó un comentario.

Edwin M. en

Grado:

Very nice and good customers service. The ladies went out the extra mile to help us. We're greatly appreciated. Ty. Gb.

Denise D. en

Grado:

Extremly expensive for only 11 miles and paid over what was required for gas! NEVER AGAIN!

Suzette B. en

Grado:

El cliente no dejó un comentario.

Madaline K. en

Grado:

El cliente no dejó un comentario.

rita o. en

Grado:

El cliente no dejó un comentario.

lilliam p. en

Grado:

Owner Vanessa was very pleasant and helpful as soon we arrived there. Another great service from U-Haul .

William S. en

Grado:

Everything was top notch!! I already called several friends and told them about the ease of a trailer rental and how great this location was!! Nothing could have been better!!

Elaina R. en

Grado:

The thing was in the two previous U-Haul rental Office did not have tow dolley for rent a delay me in my moving and I pay for each mile extra around 10-15 mile for do not have the tow dolley in the U-Haul previous office

Carolyn R. en

Grado:

Excellent polite personnel

Steven H. en

Grado:

When I booked my order for a truck online, I initially was booking for the Trinity, FL location and received a phone call letting me know that they did not have the truck I requested available at that location. I had to drive all the way out to the New Port Richey location which was the majority of the mileage and gas charges. I was very angry that the website allowed me to make that order for Trinity when the truck was not available. I was moving within a 4 mile radius around that location and would not have had to pay that excessive amount if the website had alerted me or did not allow me to order the truck. In addition, the manager at the New Port Richey location was very unfriendly upon pick up of the truck. He even laughed under his breath at me when I said I couldn't drive a big truck. I believe he was the manager as well, which is unacceptable. The man who checked us out upon returning the truck was very friendly and I greatly appreciated him. I will not be recommending this location to anyone. And I will certainly not advise anyone to book online because the website will allow you to order with intent of an intended location even if they do not have your order available, therefore forcing you to drive further and incur higher charges.

Irene P. en

Grado:

El cliente no dejó un comentario.

RONALD B. en

Grado:

nothing!

GENE M. en

Grado:

I have used you for years, but getting locked into the facility one night last week, helped me finalize my decision to move to a cheaper and closer unit.

Kelly T. en

Grado:

My move out was very easy and without stress.

Valerie W. en

Grado:

The hallway where my unit was always smelled like urine. I know its hard when other peoples stuff is stored in the same place. but for a year the smell never went away. the staff and owner =superior

Dominic C. en

Grado:

GREAT place for storage

CHRISTA C. en

Grado:

I used this storage unit for 4 years and never had a problem.

robert b. en

Grado:

The u haul facility here was average , but the staff could be much more friendly to the customers.

Scott D. en

Grado:

Everyone at this Uhaul was helpful when asked and professional in every conversation. I used them for 6 months between renting and buying and it was a good experience. I'd use them again.