Customer Reviews for U-Haul Moving & Storage of New Center

3,386 reviews

899 W Baltimore St   Detroit, MI 48202
(Take 94 either direction to Lodge fwy 1st exit east)

(313) 879-5852

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(313) 879-5852

899 W Baltimore St
Detroit, MI 48202
(Take 94 either direction to Lodge fwy 1st exit east)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Aaron N. 
Rating:
5.0

Steve, the manager, and the young woman that checked me in were terrific. Very helpful and they explained everything to me very clearly. I was very very impressed. The original unit I was supposed to get, 7045, was occupied so they quickly found another unit very close, 7041, and an employee showed me where to go. When I came back downstairs the first young woman that helped me met me in the lobby to give me an updated copy of my contract which showed the reversal of unit 7045 and the addition of unit 7041. Great problem solving skills and attentive to me to not make me wait in line again to get my updated contract. Awesome. The facility was spotless and all of the security cameras and monitors, card swiping etc make me feel very confident that my belonging are secure.

Mike O.  |  First Impressions 
Rating:
5.0

The staff there, although very busy... they were kind, resourceful, and went above and beyond to assist me. Especially the GM

Stacy C. 
Rating:
5.0

Customer did not leave a comment.

marian S. 
Rating:
3.0

The process of checking out equipment using a smart phone is incredibly tedious, and should be done before arriving at the location.

Jordan A. 
Rating:
5.0

Customer did not leave a comment.

Sarah P. 
Rating:
5.0

I have used this location multiple times. Everyone is great and very helpful. Not sure of names but there is a father and son combo there and they are outstanding with customer service. Appreciate their hard work. Sincerely, Gabriel

Gabriel M. 
Rating:
5.0

Customer did not leave a comment.

Akil B. 
Rating:
4.0

I received an email today stating that I owe more money because the truck was returned in on this morning .I returned the truck last night but I completed the return form this morning .Because my phone was dead last night at the time of return. Please review cameras at location to verify .

Chrishawna J. 
Rating:
5.0

Give other options if the app is not working.

Nicole S. 
Rating:
5.0

Easy to pick up and drop off Truck.

Luz B. 
Rating:
5.0

I appreciated very much the associate's kind and professional attention and help.

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

shekar e.  |  First Impressions 
Rating:
4.0

elevator sucks but staff is amazing

Mary C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna L. 
Rating:
1.0

I only drove 20 miles and put 15 in gas and they try to charge me for 4 gallons of gas . Saying it's my fault I didn't check the error they made

Kayla F. 
Rating:
5.0

The associate that helped me was extremely nice, clear, and patient!

Cathlyn N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly L.  |  Overall Experience 
Rating:
5.0

make sure you have air in tires good tires with tread Always check air pressure

Adrienne E. 
Rating:
5.0

Customer did not leave a comment.

Lavon M. 
Rating:
5.0

Nothing I can think of - well done!

Chad S. 
Rating:
5.0

The same as you did me and that was very nice

Peter B. 
Rating:
5.0

Everything went smooth and I would recommend uhaul to everyone

Frederick M. 
Rating:
5.0

Customer did not leave a comment.

Evetta M. 
Rating:
1.0

I took pictures of the odometer, but I couldn't turn those pictures in. The U Haul was overly priced.

Carl C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
4.0

This location is definitely better than most. My truck had its engine light on and a broken driver's side visor, which I constantly had to move to keep it out of my field of vision. My biggest complaint is the check-in/check-out process. I totally understand the COVID precautions but placing the responsibility on the customer to locate prior damage by comparing a photo to the actual truck, is not a good practice I feel. Most phones are small and with daytime glare, it is very hard to see an image outdoors. I feel it is best to have an agent check the trucks in and out, so as to catch any problems. Not all people have cell phones believe it or not. I just feel this is unfair to the customer that they "catch" prior damage or they are responsible for that damage.

Ronald W. 
Rating:
5.0

Just stay how they are cuz they're very nice and excellent up there the young lady that works the front desk and her and the other guys are really good

Cora R. 
Rating:
5.0

Customer did not leave a comment.

Kenyetta S. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
1.0

The vehicle I rented was almost out of Fuel,... at or below 1/4 tank. I should have refused it. This made my moving experience very inconvenient as I had to Re-Fuel before using the vehicle, resulting in loss of time! It was similar to hiring a Cab or Uber to go to Work in the morning and the driver has to stop for gas en-route to my destination,... NOT COOL, Also the Ramp was almost impossible to Extend, Lock, and Retract due to previous usage. I have rented numerous times in the past from the Baltimore Street location, and have been satisfied. That Satisfaction is SUBSIDING!

Vernon G. 
Rating:
3.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Angel V. 
Rating:
5.0

Everyone was helpful and did their best to give every customer their best, but they needed more help.

Tynesha C. 
Rating:
4.0

Fast, same day service 👍

Lamanda M. 
Rating:
4.0

Customer did not leave a comment.

JACQUELYNN AMARA J. 
Rating:
5.0

Customer did not leave a comment.

Sharon P. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Rolling flat carts should be only 2 per person only & purchase 5 more for customers convience

Tracy W. 
Rating:
5.0

The experience was really nice and the equipment was clean and I would review a friend

Sheila J. 
Rating:
5.0

Customer did not leave a comment.

KENNETH WHITMAN T. 
Rating:
3.0

The van smelled like weed, the side door wouldn't open and the tire pressure monitors need serviced - they kept saying that the tires were low but were not when checked.

Kyle H. 
Rating:
3.0

Customer did not leave a comment.

ROLAND HAYES L. 
Rating:
1.0

My truck rental was fine. However, I also rented a storage unit to store my new items in before moving into my apartment on 12/21. I checked into my storage unit when I picked up the truck at 4:45pm today (11/9/2021), but the workers at Uhaul never took me to make sure my unit was open/available. They sold me a lock, but did not take me to see my unit. They told me it would be ready when I got back. At 7:05pm, I got back to the facility with my belongings in the back of the uhaul. When I took everything up to my storage unit, my unit was locked. It was clearly being occupied by someone else. I called the number in my storage unit confirmation email. The man who answered said he was in Arizona and couldn't do anything to help me except connect me to customer service to file a complaint. I sat on hold waiting to speak to customer service for 45 minutes before giving up. During that time, I found an empty, handicap storage unit. I locked my stuff in there. I had no where to put my brand new belongings - over $15K in new furniture and needed it to be safe. I will now need to go back tomorrow morning to explain what happened and make sure my belongings are safe. All around terrible customer service and did not get what I paid for. I realize mistakes happen, but I paid for one thing and did not get it. Can someone please contact me to remedy this situation as soon as possible? Thank you, Travis Scadron 248.459.9477

Travis S. 
Rating:
5.0

Customer did not leave a comment.

Lamont T. 
Rating:
5.0

Loved doing business at this location.

VINCENT ELLIOT M. 
Rating:
3.0

Space was limited at this location. We stored at another location as well.

anthony c.  |  Overall Experience 
Rating:
5.0

I would recommend for rentals & supplies, but not for storage; your freight elevator makes renting storage a nightmare. Management & Staff wer

Patty B. 
Rating:
5.0

I found everything to be great why change

Alexander W. 
Rating:
5.0

Customer did not leave a comment.

Judith A. 
Rating:
5.0

Very Professional. Extremely courteous.

FANNIE F.  |  Overall Experience 
Rating:
5.0

I have no comment

MARION M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MARK EUGENE B. 
Rating:
5.0

The guy that helped me with my trailer hitch today was great and helpful. Help me with a tape, was cool and gentle in helping fix my shit, also was responding to all the questions I had. I rented 10/30/21 @ 2pm. So the guy there - God bless him.

ADELEYE EMMANUEL O. 
Rating:
5.0

Customer did not leave a comment.

WL C.  |  Overall Experience 
Rating:
5.0

Lower the mileage rate

Sonni R. 
Rating:
5.0

Nothing, just keep doing what you're doing. Great service. Always come here as least twice a month for business purposes. Very pleased the last few times.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Oriel O. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Tya E.  |  Online Move In 
Rating:
5.0

Don't stop doing what you're doing. Once again, it was a great experience.

Gregory G. 
Rating:
5.0

So glad to have a uhaul within walking distance of my work. I work with Veteran's and often they need assistance moving and so I provide that service when it comes my way. Would be nice if we could get a discount for assisting Veteran's. I would be able to do it more which would be mutually beneficial.

RAYMOND D. 
Rating:
1.0

I waited in line for an hour to pick up a cargo van rental. There was 1 guy working the register doing the best he could. He needed at least 1 other person working another register to handle the amount of customers in line. Then when I finally got into the van, it had a low tire pressure message. The guy working assured me it was fine and that it was just a sensor issue, but it was very unnerving to drive a vehicle with a low pressure message. I won't be returning to this UHAUL location in the future.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

Chelsie A. 
Rating:
1.0

Never received a key card and always had to wait in line for 30 minutes to get a access code as there was ALWAYS only one person working. Only once did the code work, got lucky and was able to get on the elevator when someone else showed up with a key card.

sherry m.  |  Overall Experience 
Rating:
5.0

Everything was great, it all went very smooth!

Jessica M. 
Rating:
5.0

Like everywhere else, there was not enough help onsite. Had to wait a long time to be serviced. However, the person working was helpful and doing the absolute best he could!!

Shelia D. 
Rating:
5.0

Continue doing what your are doing. Very courteous safe.

Kristopher O. 
Rating:
5.0

Customer did not leave a comment.

Larae B.  |  First Impressions 
Rating:
5.0

This U-Haul needs better service inside the building; last week there was NO ONE inside for at least 5 minutes. The person who did come to serve us is the same person who checked-in my truck return outside. His name is DaDaniel; he was cordial and finalized my truck rental bill quickly & effeciently. More U-Haul staff like DaDaniel is needed. Another employee was present when I came inside but she left without anyone else being there to help me (no other customers were waiting at that time). She walked pass me and disappeared, without even acknowledging I was standing there. I was pleased with DaDaniel.

Patty B. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor S. 
Rating:
5.0

Customer did not leave a comment.

jeanetta l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenika H. 
Rating:
4.0

Customer did not leave a comment.

Autumn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARION MAURICE S. 
Rating:
5.0

My experience was awesome

Charles D. 
Rating:
5.0

Customer did not leave a comment.

NATHAN ALGUSTA J. 
Rating:
5.0

It was the most outstanding service ever customer service the cleanest of the rental even down to the returned the service was outstanding

FLOYD ANTHONY L. 
Rating:
5.0

Keep doing what you are doing

Marcus W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terea c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chamaria B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret N.  |  Overall Experience 
Rating:
4.0

Everything & everyone was satisfactory. I took pictures of discrepancies of vehicle prior to leaving as to not be responsible for tears, etc. There was an issue with the bill/ contract but staff corrected the mistake effectively & efficiently. I was satisfied with the experience and will recommend this location new center Uhaul to everyone. Price is fair, terms for rental easy/ fair. Not along wait.

GREGORY P. 
Rating:
5.0

Customer did not leave a comment.

Ivars S. 
Rating:
5.0

Customer did not leave a comment.

Pushkar V. 
Rating:
5.0

Great job

Elijah E. 
Rating:
5.0

Customer service was excellent.

Valencia H. 
Rating:
4.0

When I got to the location to pickup the equipment, I didn't recall my account information to sign in for reservation service. The staff were very helpful so not recalling my information was not an issue. However after I left and reviewed my contract, I noticed that I was charged double! Meaning instead of $19.95 or $7.00 for equipment I was charged $39.95, $14.00! When I made the staff aware of the mistake, they corrected it quickly without an argument. So yes I'd advise customers to use the location/ Baltimore new center area. Have large selection of vehicles, trailers and moving items.

GREGORY P. 
Rating:
5.0

Minor damage, corrected by the staff at location. The most professional group of people I have ever worked with. Any and all things that were needed to be done was taken care of. My hat is off to all of the U-Haul people at the 899 W. Biltmore, Detroit location. They are the best, your company should be very proud of their work.

ken M. 
Rating:
5.0

Customer did not leave a comment.

aaron H. 
Rating:
4.0

I have no comment

Sherry C. 
Rating:
5.0

I wish the unlimited miles was for in town or the per mile is cheaper than .99/mile. I wasn't expecting to exceed over 100 miles

Martha P. 
Rating:
5.0

This was an uncommonly pleasant U-Haul center to work with.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Carol J.  |  First Impressions 
Rating:
5.0

Make sure you have the correct gas mileage before the customer receive the truck. The gas mileage was incorrect before I leave in the lot. Overall you did a wonderful job

Marionette C. 
Rating:
4.0

Everything is good but the only thing was i drove the truck 20 miles only u charged me 68$ and u told me that u take 70c for each mile

YOUSSEF B. 
Rating:
5.0

Customer did not leave a comment.

MARIWYN EILEEN C. 
Rating:
1.0

My drop off time was at 8pm right when the store closed so I showed up 5 mins before and they said to just use the deposit drop off box outside and so I did and then I got charged an extra day. Not happy at all. Will not be using uhaul again.

Joshua B. 
Rating:
4.0

Online check-in took much too long and was finicky. Waiting for someone to verify my info took so long I went into the office.

ANTHONY PHONG V. 
Rating:
5.0

just make sure the windows are clean and that there is windshield washer solution

Debbie L. 
Rating:
4.0

Customer did not leave a comment.

ANASTACHIA LENZI S. 
Rating:
1.0

Customer did not leave a comment.

Krysta C. 
Rating:
5.0

Hire more sales agents. We had to wait for for agent to assist us.

gwendalynn H. 
Rating:
1.0

We fell down for a easy rental not to have contact with anyone when we got there the truck smell just like marijuana we're not smokers were asthmatics and we had to take that truck the windows were nasty the door panels could have been wiped off it was just not a good fish I had to go and get my own appliance dolly and the attitudes were no good I had to go in and get a key that was already supposed to be outside somewhere that makes me want to go and rent from another company and when I call the 1-800 number the young lady did not give any type of care she said I'll give you $15 off of that's all I can do she didn't say that she was sent a message to try to get them to straighten out the place they were so ghetto and I replaced to be right in the heart of Detroit just terrible went there a few times and this has happened each time went there because it's close to our house if we go to another location we have to pay for more mileage and it's not fair to us sign please help

Shalaya P. 
Rating:
3.0

I just paid over $70 in fuel when I received the truck I had no fuel in it I need to be compensated back my money I also noticed that there is a oil leak or gas leak on this truck I just put $20 in here I was a half an hour away to be exact and both times I put $20 in there equaling $40 the first part of my day it was gone within a short period of time

Stanley B. 
Rating:
5.0

Keep the outstanding staff they were so nice and helpful please recognize all of them for above and beyond the call of duty from the outside workers to the office workers and please continue to add movers like Hershel from in and out movers they were so delightful to be my movers

Carolyn F. 
Rating:
5.0

I was a satisfied customer with the service I received.

Denise H. 
Rating:
5.0

Great job

Elijah E. 
Rating:
1.0

Let the customer know before hand that there will be a $150. Charge if there is smoking in around or near the rental. We were unaware of that policy. Yes. There were signs in the truck that stated no smoking but did not know you could not stand near the truck & smoke. I feel that is a ripoff. I have never experienced this fine policy no where else. On top of that the worker was ignorant to engage a fight with the customer because the customer was very upset about the $150. Fee and the worker engaged a verbal confrontation because the customer looked in his direction. You are on your job keep working & don't concern yourself is all he had to do.

Mia B. 
Rating:
5.0

Nothing. Very friendly. Very helpful. Willing to do whatever is necessary to get the job done.

LOIS LURLENE W. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Great job

Elijah E. 
Rating:
5.0

Let me know that I needed a adapter

Joseph S. 
Rating:
5.0

I appreciate the service that I received at this location, It is great for my business and I highly recommend it,

VINCENT ELLIOT M. 
Rating:
5.0

Everything was great!

MARIWYN EILEEN C. 
Rating:
5.0

The woman who answered the phone to answer my questions was so nice and helpful. I believe her name was Elaine. She was great, and answered all my questions and helped me to get the exact thing I needed.

Kyra G. 
Rating:
4.0

Customer did not leave a comment.

Rickey T. 
Rating:
5.0

I just need larger space . Period

Leppel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vilecia B.  |  Overall Experience 
Rating:
1.0

Sent the manager numerous emails regarding my Uhaul account and had no response. Steven Garrett Jr please respond to my email Dom Spicer gy7166@wayne.edu

Dominic S.  |  Overall Experience 
Rating:
5.0

Very impressed by the facility and the east of moving in. The staff was very helpful and I'm very pleased with my choice to use U-Haul!

MARGARET H.  |  First Impressions 
Rating:
5.0

This facility will be very convenient, accessible during foul weather conditions with its covered loading and unloading facility. There are plenty of moving dollies available free of charge to move your personal items back and forth between your locker and vehicle. I like that the units are climate controlled especially during the colder part of the year or summer time. Staff are very friendly and helpful and you can get all your packaging needs on site. That the facility also offers U-Haul equipment on site is a plus again very convenient.

Philip W.  |  First Impressions 
Rating:
5.0

Steve, the manager is always professional and friendly!

CHARLES W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodney L.  |  First Impressions 
Rating:
5.0

I like the storage unit..So far so good..I just moved in..

TRACEY J.  |  First Impressions 
Rating:
3.0

The employees deserve raised and bonuses. The employees deserve weekly pay. The access card has to be swiped too many times. There is only 1 elevator. People have to go up to seven floors for a storage unit. Some units are too small

shirley t.  |  First Impressions 
Rating:
3.0

Didn’t have the size I needed,other than that it was very good.

Jannelle W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jonathan P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gwendelyn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEREZ J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

HOZIE R.  |  First Impressions 
Rating:
3.0

The staff was slow, unclear, and unhelpful. Instructions to get to my unit were unclear and the code that they gave me for the elevator didn't work. Every time I opened my unit the alarm would sound because the system did not sign the unit over to me. Most of the staff, except for one, was unhelpful about this and it was not resolved. The unit was clean and easy to find once I got the elevator to work.

Adriana V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew K.  |  Online Move In 
Rating:
2.0

Storage Card did not provide eleavator access to 7th floor when I attempted to move in items after unloading. I wasted more than an hour reloading items after I found out elevator would not allow me to go to the 7th floor. I was told by another cusotmer that he had observed other customer have problems taking the elevator to the 4th and 7th floors No employee was available to answer questions at 8:00 pm.

Ralph S.  |  First Impressions 
Rating:
2.0

My unit that I reserved was taken so I have to spend more per month (From $109 to $124). Once I got my unit number, that unit taken as well. So I had to call down on the intercom and wait for a new unit. Not a very good first impression.

Trent E.  |  First Impressions 
Rating:
5.0

Steven and the desk staff are great.

Elizabeth U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany A.  |  Online Move In 
Rating:
5.0

Thank you for your professionalism!

Cynthia F.  |  First Impressions 
Rating:
5.0

Love the staff and facilities.

Matthew O.  |  First Impressions 
Rating:
3.0

I gave it a three star because I was renting storage space for me under my name Jeanine McDonald, not Roy Barnett. I need to have this changed.

Jeanine M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emily G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMEKA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  First Impressions 
Rating:
3.0

Elevator was not working and attendant was rude when seeking how to get to upper floors. Besides that the storage facility was clean and accessible. Front office staff was very helpful.

Clayton B.  |  First Impressions 
Rating:
5.0

Daniel at the register was very kind and helpful. He went above and beyond to make sure I was taken care of. Thank you!

Kathryn R.  |  Online Move In 
Rating:
1.0

The General Manager was rude and lacked customer service skills. She was inconsiderate and condescending. I wouldn't recommend anyone to go to that location. Horrible experience.

Dorthea T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  Online Move In 
Rating:
5.0

Friendly staff and professional. Very helpful and knowledgeable about moving equipment and supplies. 

Kenneth G.  |  First Impressions 
Rating:
1.0

I could not access my unit when o needed to.The employees gave me wrong information.The gm manager had a bad attitude.Not good customer service skills.He should not work with tbe public.Thank you.

Willie G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zena M.  |  First Impressions 
Rating:
5.0

Everything was excellent except that hill going into the building to put my stuff in there i drive a stick and that was complicated

KIMBERLY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Desean J.  |  First Impressions 
Rating:
1.0

Power was out at the storeage site

dwight S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Montrice D.  |  First Impressions 
Rating:
4.0

thank you

Uraina F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SETH M.  |  First Impressions 
Rating:
5.0

This facility is great and the workers are awesome.

Tiffany C.  |  First Impressions 
Rating:
4.0

Thank you for all of your help during the coronavirus outbreak. I know you are all working hard, while trying to keep safe and healthy. My moving guys reported a less-than-stellar move-in experience. The man driving the truck had to wait 45 minutes for someone to move a car out of the driveway in, and said he couldn't get in without it being moved. He had to wait 15-20 minutes for people to come up and down on the elevators to get them in and out of the units too. Perhaps you need more staff during this really busy time.

Cynthia C.  |  First Impressions 
Rating:
3.0

No one ever met me to direct me to my unit, no big deal it was pretty self explanatory. Huge pain in the butt waiting for the staff to take us up and down the elevator, but he was a very nice guy.

Lissa P.  |  First Impressions 
Rating:
5.0

The cashier was very helpful and gave great customer service. I really recommend this facility to others seeking a u haul or storage.

Linnette E.  |  First Impressions 
Rating:
5.0

Reps are friendly and helpful. Facility is well maintained and clean.

Kimberly H.  |  First Impressions 
Rating:
5.0

Good service

GRAYLING R.  |  First Impressions 
Rating:
4.0

I'm a 1st time storage customer and I'm impressed how this facility is set up in an historic location.

DAVID T.  |  First Impressions 
Rating:
2.0

The storage unit scheduled wasn't in their system (arriving in Detroit). There was no 10' X 15' unit! They gave me 3 separate 10' X 5' units on separate floors. I had to buy 3 locks. I WON'T BE BACK!!

ernest w.  |  Reservation 
Rating:
4.0

Very Great Customer Service Thank you very much

Christopher M.  |  Reservation 
No reviews have been submitted for this location.

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