Comentarios de los clientes para U-Haul Moving & Storage of New Center

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of New Center

Clasificación general:

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JARRET S.
Clasificación:

Have someone back the truck out or have them parked so they are easier to get out.

Michael P.
Clasificación:

Hard working staff but could have used another team member!

Elijah E.
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Excellent service

Philip D. | Online Move In |
Clasificación:

I was unable to apply my free month of storage coupon during the online move-in process.

Salena N. | First Impressions |
Clasificación:

When I arrived (after hours) to place my things in storage, there was a lock on the unit that was rented to me earlier that day. I still rate my experience above excellent because, the staff more than made up for the error. -They did not charge me for keeping the truck overnight -They gave me a credit for the inconvenience -Any time I've visited this location, the customer service has been above and beyond -Any time I call the telephone etiquette is above reproach Hands down, I will recommend this location!!

Delonnie S.
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El cliente no dejó un comentario.

VINCENT ELLIOT M.
Clasificación:

Great location easy and easy out it just goes smooth

Joshua H.
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El cliente no dejó un comentario.

Elijah E.
Clasificación:

Excellent service

Kay S. | Overall Experience |
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Great location and super convenient.

David S. | Overall Experience |
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El cliente no dejó un comentario.

willie R.
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El cliente no dejó un comentario.

Tianna J. | Overall Experience |
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El cliente no dejó un comentario.

Chynita E.
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El cliente no dejó un comentario.

evlyn C.
Clasificación:

The customer s

Teanna J.
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El cliente no dejó un comentario.

Tina V. | Overall Experience |
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Everything went perfectly until now. I keep getting a bill for charged for 5219 even though I checked out two weeks ago. I'm not sure what to do about it, so I'm seeking help. But other than that, perfect.

Cassandra D.
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I work in customer service for the airlines and I can appreciate service from the heart and thats I received and I will tell all my employees to go to this location if you want excellent service.

loronzo H.
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El cliente no dejó un comentario.

lashaun H.
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It was ok

David C.
Clasificación:

Left turn signal was out

LaShawn O.
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El cliente no dejó un comentario.

David R. | First Impressions |
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El cliente no dejó un comentario.

Christian B.
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El cliente no dejó un comentario.

Cadel J.
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El cliente no dejó un comentario.

RENEE S.
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El cliente no dejó un comentario.

Wilbur C.
Clasificación:

More help

Zena M. | First Impressions |
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El cliente no dejó un comentario.

Gabrielle T.
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El cliente no dejó un comentario.

eastern M.
Clasificación:

Customer Service is TOP NOTCH! Facility and equipment always neat and well-maintained. Other customers, however, are part of the reason that I decided to no longer rent a storage unit. There are a few "really bad apples" that contribute heavily to the overall experience. This is not something that I'd expect Management is capable of dealing with, due to the lack of resources they are provided by the company. A regular security presence in the loading area would greatly benefit everyone.

Robbie L.
Clasificación:

Staff really nice & helpful

Constance G.
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Very good service and I appreciate your particular company, when the company on the east side would not service us having vehicles in their lot so yes it well send customers your way. Thank you again.

Elijah E.
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Excellent job

Lilliana R. | Overall Experience |
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Very convenient

James K.
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Dash display is out on the truck I rented

Jazmine P.
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El cliente no dejó un comentario.

Latashia M.
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I would said try have straps for customers to hold their items in place and to make sure not only you sweep out the trailer but spray it down with beg spray just to protect the customers and your company as well. But, the overall alright place.

Janice B.
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Gas was too high

ENRICO C.
Clasificación:

Stephen was great. He ensured that my rental went smoothly. He was pleasant, professional and covid-19 smart. Thank you.

Peter M.
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El cliente no dejó un comentario.

Angela A.
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Had to look at every truck to try and find mine. It would be helpful to have known where it was parked.

Mai lan W.
Clasificación:

Excellent Service ! Very professional!

Jodene H.
Clasificación:

Way too much for transporting to my location. Prices misquoted for my monthly costs. Had to call a lot for issues this time around using Ubox - it's not my first time. At pickup location, service was slow and visibly understaffed. I'm not sure if I will choose U-Haul next time.

Tom R.
Clasificación:

The truck leaked water in to the storage area. Many boxes and our bedding was wet.

KIMBERLY J. | First Impressions |
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Everything was excellent except that hill going into the building to put my stuff in there i drive a stick and that was complicated

Nicoleoctavia E.
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El cliente no dejó un comentario.

Mai lan W.
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Excellent customer service!! First time here love the location and staff was very helpful!! Will recommend this location for sure!!

Lamont T.
Clasificación:

Rent what you have. I came for a 10 footer it was plenty on the lot. But i was told they were all rented. I rented a bigger truck that i didn't need. To only bring it back to see those same trucks still there.

Kesiena W.
Clasificación:

i was overcharged $30

Adrian A.
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The customer experience was amazing. All staff was very professional.

Matthew G.
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El cliente no dejó un comentario.

Claire B.
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I had a truly awful moving experience and would recommend going elsewhere. Things the Detroit Grand location to do to improve are: increase staff on the last weekends of the month, do not rent out more vans than are actually available, and have separate lines for separate needs (moving supplies line, keys pickup line, storage line, etc.)

Joseph K.
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El cliente no dejó un comentario.

ONISHA MONIK C.
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El cliente no dejó un comentario.

Sierra L.
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El cliente no dejó un comentario.

Curtis C.
Clasificación:

Awesome customer service, rental went smooth, equipment was good. Car trailer could of used a wench, not complaining,would've just made the loading easier .

Delynea B. | Overall Experience |
Clasificación:

The elevator never worked. They fixed it months ago, and yesterday on my move out day the elevator was stuck again. I never came to my storage because of fear of getting stuck. The facility itself is nice. The customers are always parked in the wrong area for loading where the uhaul trucks need to go. You have no way of asking them to move if they are upstairs. The staff always gets an attitude when you have an issue with the elevator and move really slow if you or people get stuck. It’s never fully staffed. It’s always one -two staff members. Wait time is always 20-40 mins. Imagine just being stuck and can’t use the stairs! Do better.

ANTONIO W.
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El cliente no dejó un comentario.

EVERARDO E.
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🙏 thank you for good help

Edward L.
Clasificación:

When picking up my U-Haul I arrived on time to an empty store. No one was available to help for over 20 minutes. Once I got the reservation checked in we thought we were good to go. Upon drop off we were faced with insanely long lines, one teller, and poor customer service. Area for improvement would include more help to reduce the number of people in the store.

VINCENT ELLIOT M.
Clasificación:

Easy in easy out

Burke F. | First Impressions |
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No hassle whatsoever. We even decided to change the size of our self storage room after the fact, and you handled it smoothly. You had all of the moving supplies we were looking for.

Alexa B. | Overall Experience |
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El cliente no dejó un comentario.

MAZOUL AHMED B.
Clasificación:

Hire more people

Desean J. | First Impressions |
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El cliente no dejó un comentario.

Lottiekay P.
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Very good service

Eleanor S.
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Great location Great service

charles M.
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You all did a great job. Thank you.

Felicia R.
Clasificación:

The wait was long One employee working on a Saturday afternoon Truck was not cleaned on the outside They charged me for 2 days plus extra miles I have pictures I have made the complaint No one has reached back out to my concerning my refund 2485655401 Felicia Royal

Stephen W.
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The customer service associate gave us a truck that had no gas and then charged us for gas and fueling service.

TAMIKO MONIQUE L.
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El cliente no dejó un comentario.

Kevin M.
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El cliente no dejó un comentario.

Pinank D.
Clasificación:

El cliente no dejó un comentario.

David R.
Clasificación:

The van had a low tire pressure warning when I turned it on, which soon changed to a "tire pressure sensor fault" warning. I paid to rent a dolly, but it was not in the van when we picked it up, and I had to turn around and go back to get it. The staff was friendly and the inside of the location was clean, so I wouldn't let my bad experience stop me from recommending this location to my friends due to its close proximity to my neighborhood. However, I would tell them to expect some problems.

Mary C.
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El cliente no dejó un comentario.

Patricia A.
Clasificación:

I didn't know what can be improved the service was excellent

Lamar B.
Clasificación:

I feel like the $75.00 safe insurance should be refunded back to customers if no incident has happened when returning equipment. Makes it look like uhaul is trying to just make extra money off their customers

Joycelyn G.
Clasificación:

Stock more long wrapping plastic.

BAAQARKAMAU E. | Overall Experience |
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El cliente no dejó un comentario.

Juan C.
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El cliente no dejó un comentario.

Mohammed C.
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El cliente no dejó un comentario.

cynthia W.
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Just continue with great customer services and great staff whom go out there way to assist you. Thanks for your truck rental. Ms.Cynthia R Williams

Alan R.
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El cliente no dejó un comentario.

Arnold H.
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El cliente no dejó un comentario.

Christopher C.
Clasificación:

Charge proper amount, provide rental truck with no issues, i.e. low tire no ABS, gas tank below E, waiting 1/2 for service, poor customer service.

REBECCA M. | First Impressions |
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El cliente no dejó un comentario.

Denise J.
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El cliente no dejó un comentario.

Truman H.
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El cliente no dejó un comentario.

Adela H.
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El cliente no dejó un comentario.

BARRON B.
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El cliente no dejó un comentario.

Anthony B.
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The Baltimore U-Haul is the way to go! I use them every time I've needed a truck to move. The staff is always very helpful and the equipment is clean.

Gianni F. | Overall Experience |
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Unfortunately I had one issue after the next with my storage unit experience. Starting at move in with my unit not being available, to power outages that locked me out for 5 days, to constant issues with my access card that couldn't get resolved. The staff was friendly and helpful (though fairly slow in resolving my issues).

rose C.
Clasificación:

Thank you

Muhammad A.
Clasificación:

More detailed info about keys pick up.

Jason W. | Overall Experience |
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El cliente no dejó un comentario.

Douglass H.
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El cliente no dejó un comentario.

caitlyn C.
Clasificación:

Reserved a 26' truck. Received a call the night before that it was not available. Service person was very unpleasant and not helpful. She sent us to a different location and received an email confirming that a 26' truck would be available for us at new location. Showed up and it was not available there or anywhere else. We were given a 10' truck instead. Increased our trips immensely and wasted a lot of time. Service was poor. Line was out the door. When I asked if he was working alone he said his other coworker was late. Very disappointed. Hired movers through uhaul. They were also an hour late. Created a lot of unnecessary stress on already a difficult day. Will never use uhaul again. Shocked at the lack of service and communication.

Vicente M.
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El cliente no dejó un comentario.

Catherine S.
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All trucks were rented on a Saturday, yet they were severely under staffed. Waited in line 30 minutes to get my truck.

Delores M.
Clasificación:

There was only one person working at the time of my arrival so I had to wait over 1/2 hour for assistance and there was only 1 person ahead of me.

SHEILA P.
Clasificación:

My favorite U Haul place..

Yolanda B.
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El cliente no dejó un comentario.

Felicia M.
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El cliente no dejó un comentario.

James S.
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Price rate was much higher then the quoted price...The clerk working at the desk stated he would adjust extra fees but never did.

Jasmine K.
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El cliente no dejó un comentario.

Ivan C.
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El cliente no dejó un comentario.

Salena N.
Clasificación:

El cliente no dejó un comentario.

Mary E M.
Clasificación:

Everything was great and the the two people I met were pleasant, efficient and helpful. Thanks. Loved the online check in and out too.

Clarice C.
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El cliente no dejó un comentario.

Tina B. | First Impressions |
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El cliente no dejó un comentario.

Tony H.
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El cliente no dejó un comentario.

Sarah T.
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El cliente no dejó un comentario.

Gabrielle B.
Clasificación:

Associate was not helpful. I walked in the get a cargo van, was told that I could not get one due to a morning reservation. I proceeded to leave and checked online and was allowed to make the reservation online. When I went back into the store the same associate told me that he couldn't honor the reservation, then when I pushed back he allowed me to complete the rental. I then asked about a bitch installation and was told that I had to make the appointment online and that it could not be made on store. The associate then told me to call to make the appointment. Truck did not look clean and had dirty napkins in the front cap and dried bird Poop on the windshield. The cargo area was not swept and sanitized. Terrible location.

Peter D. | First Impressions |
Clasificación:

Steve was super helpful

Bianca V.
Clasificación:

Horrible equipment. The truck ran very bad. Stopped a couple times. Breaks weren't the best

Adia T.
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El cliente no dejó un comentario.

Kadija M.
Clasificación:

My truck broke down two times while moving bad experience.

Matthew M.
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El cliente no dejó un comentario.

John W.
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El cliente no dejó un comentario.

Ernestine M.
Clasificación:

Everything when great I like the friendly customers service..work fast to get you out.. nice clean truck. The service were great inside and outside.

Nicholas Y. | First Impressions |
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El cliente no dejó un comentario.

Cari W. | Overall Experience |
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El cliente no dejó un comentario.

dwight S. | First Impressions |
Clasificación:

Power was out at the storeage site

Marilyn C. | First Impressions |
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El cliente no dejó un comentario.

Elaine F. | Overall Experience |
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El cliente no dejó un comentario.

Marquita N. | Overall Experience |
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El cliente no dejó un comentario.

Tyra T. | Overall Experience |
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Great customer service every visit.

Camara C. | First Impressions |
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Steve singer helped me and he was very knowledgeable and helpful throughout my experience

Gianni F. | First Impressions |
Clasificación:

Experience was very disappointing. In a very slow process I was given a storage locker that was already taken. Afterwards it took staff 1.5 hours to assign me a new, free unit, all the while they simply had me just waiting in the hallway without any communication. I was given no discount or apology for all my trouble.

Kyle D. | Overall Experience |
Clasificación:

Staff was very helpful and kind. Easy to load in and out

Tony J. | Overall Experience |
Clasificación:

I did not appreciate the social demeanor from a couple of employees. True example; there was a situation of deliberate nuisance when checking out from my storage I waited in line for 8 minutes only to be told that I was standing in the wrong line,when in fact the U-Haul service employee knew why I was waiting and so did the services employee in the correct check out line because they were made aware of that fact that my storage would be no longer occupied and it was clean and that my lock was removed etc.. 8 minutes is a lot of time to waist plus another 15 to 20 minutes running back up to the third floor to take pictures of my storage room(with my phone) and coming back to the service line/ which somehow dramatically increased in customers 😲😂🤣😂/that's not the last of it but my time can't be spent on what not to expect from a class of people in Detroit city.

Lindajoyce R. | Overall Experience |
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El cliente no dejó un comentario.

Montrice D. | First Impressions |
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El cliente no dejó un comentario.

Alexa B. | First Impressions |
Clasificación:

I made a reservation for a unit, and was re-directed to three different units bc all of the units were already in use...

Bethany B. | Overall Experience |
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Great staff and all in all, a great storage place. Would just recommend that the bathrooms and floors on each level are cleaned more regularly.

Amitosh S. | First Impressions |
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alarm went off every time I opened my unit. No one responded when I hit the call button. Otherwise, it was a clean and decent size unit.

Johnny l. | First Impressions |
Clasificación:

This facility is really great, the storage lockers are clean, the building is clean, you feel secure knowing your property is safe. I would use uhaul over and over again, I would specifically use This location, as well as reccomend it to others. I like it.

BRITTANY L. | Overall Experience |
Clasificación:

Great and very helpful from management to everyone I came across!

Sandra L S. | Overall Experience |
Clasificación:

When checking in it would be helpful if associate would mention that we need to check out email or text message right away to confirm. Mine had expired because I was not aware as I was walking to my vehicle and I had to go back at the end and ask if this was ok or not to leave un verified. Xtra steps we dont all know Uhaul does digitally.

Uraina F. | First Impressions |
Clasificación:

thank you

Robert B. | First Impressions |
Clasificación:

The reservation system isn't great. They need 3 phone numbers and then a back up address. Seems like a very 1980s requirement. Overall, hard to call ahead for info, robots and dialtones. Hard to find clear information online. No way to reserve a time to move in, so we had to wait while they moved a bunch of stuff around. All of this added ups to unnecessary time (and cost) for everyone. Even our professional movers were upset by the process. But as far as having a box that stores things, it does that. Large reliable elevator and very convenient location. Nice staff.

SETH M. | First Impressions |
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El cliente no dejó un comentario.

David C. | Overall Experience |
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El cliente no dejó un comentario.

VIOLA LYNN W. | Overall Experience |
Clasificación:

I have been a Uhaul storage customer for four (4) years The Uhaul staff members have always been, professional, friendly and helpful. I would recommend the Uhaul New Center Facility to anyone who looking for a place to store their belongings.

Michelle G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sandra L S. | First Impressions |
Clasificación:

I rented a truck, tow dolley, van, and storage unit. Late hours really helped at storage unit. Very clean facility and organized. Staff expedited all of my needs!

Hussien L. | Overall Experience |
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Thanx for the good and courteous service for the entire duration of my time and the constant help everytime i needed it. Stay safe and blessed.

KATHY H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jammie F. | Overall Experience |
Clasificación:

My only issue is when the system is down . I had to walk to the office for assistance instead of someone coming to me . I’m disabled and found it very displeasing that the staff was not willing to come to me on a few visits. My only other issue is brooms and dustpans should be available and a garage cans on the storage floor Now i can say when i broke a picture frame the elevator operator told me don’t worry he would get the glass up . But it should be supplies available so we can clean up behind ourselves And i feel the pricing of the storage unit is priced to high . In my case i needed it while my house was being worked on when i got the unit i figured two months. i was approaching the fifth month and could not see me paying 114.00 a month because the house project had been put on hold because of the virus. I said all this to say the cost of storage should not cost over a hundred dollars for any unit Had the price been more cost affective i would of keep the unit longer . The company should consider long time storage should have a lower cost .

Tiffany C. | First Impressions |
Clasificación:

This facility is great and the workers are awesome.

Anthony C. | First Impressions |
Clasificación:

Thank you for all of your help during the coronavirus outbreak. I know you are all working hard, while trying to keep safe and healthy. My moving guys reported a less-than-stellar move-in experience. The man driving the truck had to wait 45 minutes for someone to move a car out of the driveway in, and said he couldn't get in without it being moved. He had to wait 15-20 minutes for people to come up and down on the elevators to get them in and out of the units too. Perhaps you need more staff during this really busy time.

allison B. | Overall Experience |
Clasificación:

Management was super difficult to work with!

Christina S. | Overall Experience |
Clasificación:

The only thing that was inconvenient was that the self serve elevator was not working both when I moved into the elevator and when I moved out. The staff was great and patient about getting us up and down but it did cause my move to take longer.

Chynaarzena H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Elaine F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Robert S. | Overall Experience |
Clasificación:

Worked with me through some tough times. Excellent, caring, genuine staff.

ERIC T. | First Impressions |
Clasificación:

You guys had me wait for 30 minutes after I got to the counter to get my unit for storage I contracted a moving company through U-Haul payments have been made to you for the movie they charge hourly you also kept me waiting at the point where I'm supposed to slow my furniture to the unit cuz the unit was closed 10 minutes on four separate trips this is cause me not to be able to get all my things in one day I have to go into another day of movie costing me more money not professional at all you guys are aware that the moving company that you contract it charges by the hour I'm at risk of having all my belongings gone I dealt with U-Haul because I wanted a professional organization responsible people I may as well have went to the liquor store and hide the neighborhood while while crackhead doping heroin addict opiate addicted you guys owe me some money on my move furthermore I was at threat of them keeping my furniture unless I paid $170 which had already been deducted from my card And I call in to get the storage unit it's called a reservation once I get to the counter it should not take a half an hour to give me the number of my storage unit and let me have access it's not take 10 minutes each time to actually get into the unit every trip I made every time I took a cart up I have to wait over 10 minutes for them to open the door how do you stay in business

Alisa P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

KEVIN H. | Overall Experience |
Clasificación:

Great great place

bobby s. | First Impressions |
Clasificación:

Staff was very friendly & helpful, so far so good.

Chris l. | Overall Experience |
Clasificación:

The staff always went above and beyond especially when the main elevator wasn't working. I will use this Uhaul facility again and recommend it to others.

Karriena H. | First Impressions |
Clasificación:

Very well mannered nice polite and very organized...

Lissa P. | First Impressions |
Clasificación:

No one ever met me to direct me to my unit, no big deal it was pretty self explanatory. Huge pain in the butt waiting for the staff to take us up and down the elevator, but he was a very nice guy.

LEAH W. | Overall Experience |
Clasificación:

Staff was extremely helpful before & during my move out. Especially with the main elevator not working. Place was always clean never had any problems with my unit. Thanks again!

Reginald B. | First Impressions |
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Only problem is that the person who went to get the truck did not leave my paperwork in truck! I did not realize this till I got to the move location.

patrice p. | Overall Experience |
Clasificación:

Great service!

Catrenia P. | First Impressions |
Clasificación:

I was given a locker with no number so I had to be moved, also after I was given my second locker, the girl gave me somebody else contract. It was a total disaster.

daniel W. | First Impressions |
Clasificación:

Edna and her colleagues are an efficient communicative team! They have great customer service skills.They were pleasant, helpful, and knowledgeable about the ins and outs of everything you all offer!

Linnette E. | First Impressions |
Clasificación:

The cashier was very helpful and gave great customer service. I really recommend this facility to others seeking a u haul or storage.

Na'tezha p. | Overall Experience |
Clasificación:

I Would Strongly Recommend This Specific Location With The Manager & Team They Have Now Mr. Garrett Does A Great Job With Them. If Storage Is Ever Needed In Detroit Again I'll Be Back

Kimberly H. | First Impressions |
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Reps are friendly and helpful. Facility is well maintained and clean.

Clarence V. | Overall Experience |
Clasificación:

Excellent teamwork

Anita P. | Overall Experience |
Clasificación:

With the exception of the boss which I understand his name is Bill which was very rude everybody else was amazing and very helpful

Nerissa I. | Overall Experience |
Clasificación:

Not enough help and elevator issues too many times

Alma P. | First Impressions |
Clasificación:

Great service

carissa l. | Overall Experience |
Clasificación:

Very helpful and friendly

TERRY J. | First Impressions |
Clasificación:

Friendly helpful staff. Reliable truck.

Barry T. | First Impressions |
Clasificación:

Edna and Steve are both extremely helpful. They answered all my questions and both gave me information on alternatives in order to help me make the best possible choice for me. Great service.

Josephine F. | Overall Experience |
Clasificación:

Your staff was very friendly and helpful

ANTONIO W. | Overall Experience |
Clasificación:

No comments

Kathryn L. | Overall Experience |
Clasificación:

This storage facility had great loading areas, rolling carts that were available and felt very secure and clean. Would definitely recommend.

TAMIKA E. | Overall Experience |
Clasificación:

Very pleasant experience I was completely satisfied

ranell b. | Overall Experience |
Clasificación:

I have had my storage for a year and five months, and never had a problem, every one has always been courteous.

Betty H. | First Impressions |
Clasificación:

except for the elevator

Garcia M. | Overall Experience |
Clasificación:

Special thanks to the Assistant manager in the New center Facility She was wonderfull and very helpfull even after hours. If she's to become manager qhe has my vote 100 percent

Ericka D. | Overall Experience |
Clasificación:

Fix the gap in the elevator please

joseph H. | Overall Experience |
Clasificación:

Thank you!

ELLORIE S. | Overall Experience |
Clasificación:

It was nice working with the friendly and knowledgeable staff.

Blaine D. | Overall Experience |
Clasificación:

Very good facility

Noelle G. | Overall Experience |
Clasificación:

Great service perfect for my storage needs.

GRAYLING R. | First Impressions |
Clasificación:

Good service

samantha d. | First Impressions |
Clasificación:

The staff is extraordinary however the system is difficult. They had difficulty finding my reservation despite me calling ahead of time to reserve the unit. The movers waited and I paid by the hour.

joseph H. | Overall Experience |
Clasificación:

Thanks for being flexible / allowing me to consolidate my two storage spaces

Elizabeth T. | Overall Experience |
Clasificación:

Would be great to get another elevator access to all floors as you build-out more spaces. The ability to get multiple clients to their floors effectively and efficiently is key.

CHRISTOPHER N. | Overall Experience |
Clasificación:

was satisfied with my overall experience.

David S. | First Impressions |
Clasificación:

Daniel was excellent

April R. | First Impressions |
Clasificación:

Was issued the wrong truck then they gave me storage unit that was in use so I had to move all my stuff to the next floor. It took me 45 minutes to return with my things yet my entire process was 3 hr

Alisa B. | Overall Experience |
Clasificación:

Steven Garrett Jr. And his staff were awesome for time I had my storage unit. I highly recommend this location to anyone who is interested in a storage unit. Thanks Steven for your professionalism.

Jayme B. | First Impressions |
Clasificación:

Amazing how only one person would actually help customers.

Cynthia A. | Overall Experience |
Clasificación:

Elevator constantly malfunctions, emergency alert is disconnected - you may be stuck up to 20 minutes waiting for help. Staff attitudes rank from disinterested to outright foul. Would NEVER recommend.

Donnis B. | First Impressions |
Clasificación:

Great staff, very knowledgeable, polite and helpful.

Cynthia R. | Overall Experience |
Clasificación:

Very friendly

Versa W. | First Impressions |
Clasificación:

My card keep having to be reset and that was annoying to keep having to go to the front desk while moving.

Jeffrey S. | First Impressions |
Clasificación:

Very professional. Very clean

Courtney T. | First Impressions |
Clasificación:

Young Mr. Garrett did a excellent job his staff was the best, from the young man outside cleaning and moving the trucks to the young lady that took me up stairs to see my unit.. they were the best!

Zehra H. | First Impressions |
Clasificación:

Staff was very helpful and accommodating, vehicle and storage clean and functional, but wait in line significant

Donna C. | First Impressions |
Clasificación:

Very unorganized, . I was inconvenience trying to get my things into my storage unit. Could not access into the building so I could unload my truck. Now I have the truck another day and have to be inc

carissa l. | First Impressions |
Clasificación:

Very friendly service. Only downside was that only one person was working the desk and they had to keep answering the phone, which slowed down the check out process.

marcus m. | Overall Experience |
Clasificación:

Staff is pleasant and helpful.

Kenneth D. | Overall Experience |
Clasificación:

it was a pleasant experience!

MICHAEL L. | Overall Experience |
Clasificación:

Everything was good except when the ubox arrived at its final destination. Box to badly damaged to pickup or deliver. Box did arrive weeks earlier than promised. Notified the morning is pickup.

kyra e. | First Impressions |
Clasificación:

No team work or respect for time

PELECIA P. | Overall Experience |
Clasificación:

Only concern, if the key is lost, the facility does not have or cannot make a spare key for the contractor. The Uhaul road service does not do keys for the contractor. The only solution a locksmith.

Pamela R. | Overall Experience |
Clasificación:

Great experience, the staff was excellent.

Antheny W. | First Impressions |
Clasificación:

the associate helping me was very knowledgeable and helpful while also juggling multiple tasks.

Pablo B. | First Impressions |
Clasificación:

Clean and secure. Great customer service.

Marie V. | Overall Experience |
Clasificación:

I’ve used this U-Haul location on and off for about five years. I haven’t had many issues, which is why I chose to stay with them for so long. Staff is kind. I highly recommend this U-Haul location!

Stacy R. | Overall Experience |
Clasificación:

It is very convenient to Wayne State. Great for summer storage.

Samantha B. | Overall Experience |
Clasificación:

I just think that you always need to have one more person working. This is a very busy location and there always seems to be a wait. The employees are all very professional and courteous

DAVID T. | First Impressions |
Clasificación:

I'm a 1st time storage customer and I'm impressed how this facility is set up in an historic location.

JERMAIN J. | Reservation |
Clasificación:

Didn't have the unit I reserved available as quoted.

meaghan m. | Overall Experience |
Clasificación:

The staff were all helpful and friendly. It's definitely a unique and interesting facility. Only complaint would be other patrons that did not close freight elevator resulting in longer waits to move.

ernest w. | Reservation |
Clasificación:

The storage unit scheduled wasn't in their system (arriving in Detroit). There was no 10' X 15' unit! They gave me 3 separate 10' X 5' units on separate floors. I had to buy 3 locks. I WON'T BE BACK!!

latricia r. | Reservation |
Clasificación:

U-Haul service was good. I rate it 4 stars.

CHERYL C. | Overall Experience |
Clasificación:

Very knowledgeable.

Christopher M. | Reservation |
Clasificación:

Very Great Customer Service Thank you very much

alex c. | Overall Experience |
Clasificación:

Although I had the unit about 8-12 mos, the non-working elevator, no 24hr access, & not being able to speak with someone at the store when I needed to were the only frustrating things I experienced.

Raymond C. | Overall Experience |
Clasificación:

Superb facility, just didn't require stoage any longer.

CATHERINE C. | Overall Experience |
Clasificación:

It was too difficult to reach my local office to let them know my unit was empty. i live out of state. It took more than 5 calls.

AZAD G. | Overall Experience |
Clasificación:

U-Haul crew forgot to remove our credit card from the account. After two months still receiving bills from U-Haul.

Samantha B. | Reservation |
Clasificación:

Really great process. The parking situation can be a little tricky but overall very pleased with the facility. Also there needs to be enough staff to handle all the needs of the customers.

Cana O. | Overall Experience |
Clasificación:

I'd recommend this facility to anyone who has storage needs.

Frank P. | Reservation |
Clasificación:

The people were helpful and nice enough. However loading carts are all very small and the mattress cart as well was made for older smaller mattresses

Jayme B. | Overall Experience |
Clasificación:

Please see my formal complaint. Reference id: 1963650

Rasul M. | Overall Experience |
Clasificación:

I wish it was a better way to handle when it comes to the elevator, especially when someone leaves the door open.

KEVIN F. | Reservation |
Clasificación:

Great job Michael. Keep doing your professional skills at UHAUL.

CHRISTOPHER M. | Overall Experience |
Clasificación:

My only suggestion is an upgraded elevator that can be more easily resolved if someone leaves the door open on another floor. Otherwise, great facility! Thank you

Lauren A. | Reservation |
Clasificación:

Drop off was a little confusing but the location was easy to find!

YOLUNDA T. | Overall Experience |
Clasificación:

Excellent service

brett f. | Overall Experience |
Clasificación:

Great place

Andrew B. | Overall Experience |
Clasificación:

Understaffed and unable to provide adequate level of customer service. Service elevator unreliable. We hired movers and had to manage their time around the 1 unrelible frieght elevator.

aletha s. | Reservation |
Clasificación:

Great professional

TOSHIA D. | Overall Experience |
Clasificación:

Will definitely come back if needed

TIFFANY E. | Overall Experience |
Clasificación:

Thank you! For all your consideration and help. Respectfully, Tiffany Ervin

Raina P. | Overall Experience |
Clasificación:

This location is VERY BUSY!... they need more staff at the front desk... other than that excellent.

Brandi B. | Overall Experience |
Clasificación:

It was better than I thought. Very secure and clean!

john v. | Overall Experience |
Clasificación:

Excellent friendly and courteous staff

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