Comentarios del cliente para U-Haul Moving & Storage of New Britain

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of New Britain

Grado total:

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Vincent U. en

Grado:

Better Customer service, the guy that attended to me was rather unprofessional and lack basic customer relationship. A little twist to the policy of refueling after paying for mileage should be reconsidered that i see as double charges.

Jose N. en

Grado:

It would be nice if mileage less than 50 miles was free. I did 19 miles and payed 11dollars wow.

Bianca C. en

Grado:

El cliente no dejó un comentario.

Abdelhadi J. en

Grado:

Truck was very old and out of alignment.

Jennifer S. en

Grado:

El cliente no dejó un comentario.

Fausto R. en

Grado:

El cliente no dejó un comentario.

Todd G. en

Grado:

I needed to pick up the van after store hours. Despite downloading the phone app and discussing the procedure with phone help before going to the pickup site, I was unable to complete the rental paperwork and approval. This was despite an over one hour of wait time for and with phone help by a well informed and persistent customer service agent. I returned the following morning and quickly did the paper work and left with the van. The first problem was a typo misspelling of my last name by the in store agent. The second problem was the use of my home number instead of the cell number on the reservation by the individual who made the reservation at the store. He used the information in the computer and never asked for confirmation. No print out leaves one with no confirmation of the information. The phone app recycled repeatedly to a screen declaring I had no reservation and phone support was unable to complete the check in and we agreed to quit after trying multiple times for 30-40 minutes. I suggest that to help avoid this scenario in the future all reservations require a paper or email confirmation process.

Abderrahim L. en

Grado:

They charge me $25 cleaning for no reason because I did clean the truck

Anna M. en

Grado:

More parking spaces

Vikram S. en

Grado:

The Wiper did not work properly. It was scary and unsafe to drive in highway whilst it was raining.

Mark K. en

Grado:

Great customer service! Oneal was excellent!

Michael H. en

Grado:

Great job

Kevin N. en

Grado:

El cliente no dejó un comentario.

Danielle M. en

Grado:

Check engine light was on. And miles on paper were not accurate to what truck said. It was more miles

Russell B. en

Grado:

El cliente no dejó un comentario.

Kwame D. en

Grado:

El cliente no dejó un comentario.

Alexandra B. en

Grado:

communication between employees

Todd K. en

Grado:

check engine light was on, fuel return policy was hard to match gallons out vs in after I partially filled up the tank before return; overall great truck for local moving

Daniel O. en

Grado:

employees that served me were very polite, knowledgeable and attentive.

Leah M. en

Grado:

Youre too expensive.

Craig D. en

Grado:

El cliente no dejó un comentario.

Gabriela C. en

Grado:

El cliente no dejó un comentario.

Kayla G. en

Grado:

Where are the hazard lights on the uhaul?? Had to park in the street due to Sunday church services blocking all parking, but had no hazard lights.

Evelyn D. en

Grado:

The gas tank was full which the paper was wrong whent i return the van i.ask is everything okey the guy said yes then he charge 25.00/ for cleaning which its was wrong i claim my 25.00and they said sorry but we have to remove and send the van for cleaning and then they were laughing this was wrong from 46.00/ i end paying almost 77.00./can some one returnd my 25.00 thanks

Fred L. en

Grado:

El cliente no dejó un comentario.

Wilfred C. en

Grado:

El cliente no dejó un comentario.

Mark K. en

Grado:

Oneal was very professional and a pleasure to work with. The staff was quick and responsive. Great job!

Ernest L. en

Grado:

El cliente no dejó un comentario.

Joanne J. en

Grado:

El cliente no dejó un comentario.

ASIA S. en

Grado:

Great customer service!

Kathryn D. en

Grado:

El cliente no dejó un comentario.

Vicki M. en

Grado:

The people who worked with me were friendly and polite. A no stress environment to be sure. Unfortunately, the trailer was dirty, with a greasy black substance on the door and in the corners. Fortunately, it did not affect my use, but it would have been a disaster if carrying furniture or household goods.

Mike M. en

Grado:

The drop off was also smooth a took only a matter of 10 minutes

Jean K. en

Grado:

Nothing. Your customer service rep was friendly, knowledgeable and accommodating, the truck was efficiently running and I encountered no issues. Thank you for your services

Tru H. en

Grado:

El cliente no dejó un comentario.

GABRIELA C. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

None

Bianca S. en

Grado:

El cliente no dejó un comentario.

Mary-Eleanor Q. en

Grado:

I've rented from this location twice - both times there was a long wait to get to a customer service rep. The reps were great, and it may just be bad timing on our part - we have to wait while the person in front of us is taken care of, but both times the waits have been about 15-20 mins.

lydia M. en

Grado:

Everyone was very helpful n nice

Claudio B. en

Grado:

El cliente no dejó un comentario.

PAUL B. en

Grado:

Nothing. Keep up the good work. Thanks

julio P. en

Grado:

So bad that I had to wait 35 minutes in line. There was only one girl taking care of all the customers !. She was very polite and nice.

Miguel C. en

Grado:

Very good service

Bertrand B. en

Grado:

El cliente no dejó un comentario.

Denise G. en

Grado:

I honestly had no complaints at all. I believe it was Oneil was the name of the person who took care of me and he was amazing with his customer service, definitely satisfied with his great attitude.

BARRY H. en

Grado:

El cliente no dejó un comentario.

Victor C. en

Grado:

There was only one person working and I have to wait for long time. The location need a least one more person.

Christina B. en

Grado:

Staff did not properly inform me about the rental rules for the weekend. I thought i was renting a truck for 24 hours and when returning in on time before the 24 hour period I was charged an extra day. I have been renting uhauls for years an this is the first i ever heard that a weekend rental is not for 24hrs. Will not be renting from this location again.

Laykelin T. en

Grado:

The representative was awesome, she was very helpful. She treat us very well.

Joe G. en

Grado:

El cliente no dejó un comentario.

Michelle H. en

Grado:

I dropped the truck off on the same day (Sunday) and was told by the representative who was working alone that since my card was on file I did not have to wait and I was all set. I received a call today (Wednesday) that started off kind of rude from a representative asking when will I be returning the truck. After I explained that it was already returned and when and who was there all of a sudden the tone of the call changed and he suddenly could see that it was indeed returned. Your associates need to do what they say they’re doing Or maybe have more than one person working

Joan G. en

Grado:

El cliente no dejó un comentario.

Karl S. en

Grado:

Quick and easy!

Frank F. en

Grado:

Manager seemed trained on procedures but inadequate to managing the trailer connection due to her light weight size and trailer weight. Her customer service skills need significant improvement.

Christopher C. en

Grado:

El cliente no dejó un comentario.

Justin J. en

Grado:

They had a great selection of candy ;)

Laurie S. en

Grado:

I think overall my experience was average no issues

David N. en

Grado:

El cliente no dejó un comentario.

anthony P. en

Grado:

El cliente no dejó un comentario.

Marilyn B. en

Grado:

El cliente no dejó un comentario.

Nayda B. en

Grado:

Friendly staff

Jennifer C. en

Grado:

Good service

Adam L. en

Grado:

It was so quick and easy to get the trailer. I had never used to u-haul location before but definitely will be using it again and recommending to friends.

Kristyn B. en

Grado:

El cliente no dejó un comentario.

carlos A. en

Grado:

El cliente no dejó un comentario.

Hicham E. en

Grado:

Bed customer service, i supposed to be picked up my uhaul track at 4: 30 pm i didnt gat it unril 5 : 45 pm Never again

Scott C. en

Grado:

El cliente no dejó un comentario.

edna A. en

Grado:

El cliente no dejó un comentario.

Larissa G. en

Grado:

It was honorable! wrong truck, wring time, the truck made strange noises. The wait time was long and I was unable to return my unope3ned items which I had a receipt for even though the day before i was told I could. I have used U-Haul for several other times. It hs never been this bad. Horrible experience with U-Haul. Great mover though.

Jessenia R. en

Grado:

El cliente no dejó un comentario.

Joshua R. en

Grado:

Went to the New Britain location for the first time to rent a 10' truck. When my boyfriend and I arrived at our reservation time, there were two young women working and trying to resolve a customer issue but were having trouble finding the customer's reservation. They were very disorganized and were taking a long time with no sense of urgency. When we were finally asked if we had a reservation in which we said yes, we were told that their computer system is having problems so they can't look up the reservation. They recommend we go on their website and self check in. We had no trouble trying to do so, but couldn't find on the site where to self check in. When we asked the front desk staff how do it, the first time we asked we were completely ignored because the girls working were too busy talking to each other. Then when we asked a second time , they stated that they don't know and said I should ask a random customer in the store because he just did it. At that point, my boyfriend had to change his tone and asked them to just look it up in the system, which supposedly they weren't able to do before but now figured out a way to do it. Horrible customer service. The only plus was that the U-Haul we got was clean. We decided to return the vehicle using their self service so we wouldn't have to deal with them again.

Magdalena R. en

Grado:

Todavia estoy esperando que me devuelvan mi dinero, no vale la prna entregar a tiempo y aun hechando de mas gasolina que la que tenia el truck cuando lo alquile aun asi me cobraron y no me devolvieron.

Cassandra W. en

Grado:

I was greeted by the general manager Evan who was super helpful and attentive! I ended up having some difficulties later in my rental process and he handled everything with care and professionalism! Without his help I would’ve had a very bad review/ overall experience with this company and the rest of its customer service.

Donald B. en

Grado:

El cliente no dejó un comentario.

Sarah B. en

Grado:

Quick and easy

Robert D. en

Grado:

El cliente no dejó un comentario.

Emilia C. en

Grado:

The person that was working on sept 20 at 6 pm , his other co worker female very unprofessional

david B. en

Grado:

El cliente no dejó un comentario.

Angel R. en

Grado:

El cliente no dejó un comentario.

Robert Z. en

Grado:

What a SCAM !!!!! I got charged $1.00 environmental fee (whatever the hell that's for) Next - Vehicle recovery cost fee - $2.00. I picked up the truck at this location and returned it to the same location. Where did you have to recover the truck from ???? I only moved a few large appliances and wood furniture. I left NO DEBRiS OR TRASH within the truck because there was NONE but yet I was charged $25.00 for a cleaning charge. This was my first time dealing with U-Haul and I guarantee this will be my LAST TIME. Thanks for the rip-off.

Teresa L. en

Grado:

Staff took forever to get me checked in. I could care less about the employees date the night before and how her stomach is killing her from being hungover. Appliance dolly was so filthy I couldn’t even use it to move the furniture I needed to. You should offer pre paid fuel as well. Truck worked out for what I needed it for, only reason why I would recommend is for the reasonable price.

Alvina D. en

Grado:

U guys r the best thank u 4 everything

Wilson T. en

Grado:

Professional friendly efficient I will recommend friends and family to use the New Britain Connecticut Uhaul anytime

Angel R. en

Grado:

Angel and Yari wher excellent customer service reps. They made me feel comfortable. Both are warm and welcoming. Give these two a raise. You need more employees like them.

Brigid G. en

Grado:

Representatives should not be at work gossiping and taking up real customers time. Very unprofessional

John R. en

Grado:

Really a crappy dealing.

Samuel S. en

Grado:

El cliente no dejó un comentario.

Marcin K. en

Grado:

El cliente no dejó un comentario.

Richard I. en

Grado:

Lower the milage price

David A. en

Grado:

El cliente no dejó un comentario.

Deborah D. en

Grado:

Hidden fees and cost is much higher than advertised. Total rip-off

julio p. en

Grado:

Good

Richard A. en

Grado:

It could not have been easier - great people...

Ralph T. en

Grado:

El cliente no dejó un comentario.

jovan C. en

Grado:

El cliente no dejó un comentario.

MARLENE P. en

Grado:

El cliente no dejó un comentario.

Adrien H. en

Grado:

Great service

MARTHA J. en

Grado:

Staff was very helpful, thorough and friendly. Rental was ready when I arrived. Vehicle was inspected and receipt was emailed to me upon return of vehicle. Would definitely recommend this location.

Maribel T. en

Grado:

Waited an hour standing in the store to make a reservation and ask questions regarding equipment I wanted to rent. Had called day before to ask questions regarding pricing on a hitch and installation. Young lady that took call said she would get back to me, to this day still waiting for the call. I ended up having to have a friend pick up equipment on his truck. Mgr was trying to train or educate his employees while I was still waiting in line which I found very inappropriate, had to tell them can you please make my reservation I’ve been waiting here too long. Store should have at least chairs for customers if your waiting that long as some people may have be disabled and cannot stand for that long period of time. I saw an elderly couple that ended up leaving after waiting too long. The next day I went to pick up equipment and returned the staff was better and waiting time was better.

Jean I. en

Grado:

El cliente no dejó un comentario.

glenn A. en

Grado:

Drop off after hours.

Marlene D. en

Grado:

Staff was rude and argumentative. Staff had extremely inappropriate conversations on front of customers. Staff was not helpful, made errors, and did not do things in a timely manner.

shayla l. en

Grado:

Customer service was definitely outstanding and helpful.

Douglass H. en

Grado:

Charged two times for being late when they never had my info they say to let me know the bill was due.. I feel I was almost a victim so I moved my stuff.

JENNIE P. en

Grado:

Thank you for going out of your way in finding the right storage space.

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