Customer Reviews for U-Haul Moving & Storage of Natomas

1,975 comentarios

3979 N Freeway Bl   Sacramento, CA 95834

(916) 550-9064

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(916) 550-9064

3979 N Freeway Bl
Sacramento, CA 95834

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great Service

Elisa V. 
Clasificación:
5.0

CJ had great customer service!

Roland B. 
Clasificación:
5.0

Great Service

Elisa V. 
Clasificación:
5.0

U-Haul Natomas Representative "CJ" was provided me with Hassle Free Service. I've been renting from U-Haul over 20 years and the Hassle Free Service I received from CJ was Outstanding! I highly recommend this U-Haul location! Thank You CJ from Elizabeth Adams

ELIZABETH A. 
Clasificación:
2.0

The outside of the truck was damaged and was very dirty

DANA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori P. 
Clasificación:
4.0

El cliente no dejó un comentario.

jefferson B. 
Clasificación:
5.0

Please CONTINUE showing forth the professionalism and functionalism that I did indeed receive yesterday while reserving a van and picking-up and returning that vehicle today. Thank you so much, ✌Out.

Julius M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

The drop off was very pleasant the person who picked my car was very helpful and quick

RAKESH babu R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ken A. 
Clasificación:
1.0

Please make sure vehicle is prepared for persons to pick up at scheduled Zoom time requested on the reservation. My reservation was scheduled for self-pick up at 7:00am 5/15 and somehow was changed to 9:00am. Complete inconvenience.

Kelly H. 
Clasificación:
5.0

The staff is great but the trucks are never clean. When recommending I would have to let the person know that cleaniness is not the strongest point. And if Uhaul is my last resort, it is just because of this issue. It could be an excellent experience if it was not for the filthy (from stick stains to animal hair everywhere). I had to wrap the seats on plastic to be able to seat on it.

Marcia D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Luvsantseren D. 
Clasificación:
5.0

Happy informative staff

Roger I. 
Clasificación:
5.0

Great customer service. Great prices, Easy to pick up and return equipment. Will definitely be back.

JUILO C. 
Clasificación:
4.0

The attendant was smoking all the time. Was not professional. While unhooking the trailer, he also took my part of wire and I have to let him know that that was my wire.

Harvinder D. 
Clasificación:
5.0

Helpful all the employees I came in contact with. Super respectful and nice. Great customer service. 5 stars

Kayisha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

El cliente no dejó un comentario.

kathryn J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fortino M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Estelle J. 
Clasificación:
5.0

Company policy, ethics, and morals...I was supposed to return the truck with quarter tank full of gas but got distracted by a phone call and inputted twice as much gas. With gas being expensive it's nice for a company to alter their policies with changing market conditions. I was not able to get a credit or refund for the extra gas I put in the truck. Neither did I get a future credit. Nothing the local people at the location could do. Time to update the policies in changing market conditions. We all know what happened to Block Buster in the 2000's.

Harish K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindie R. 
Clasificación:
5.0

Employees were friendly. Easy in and out. No problems.

David F. 
Clasificación:
4.0

Have more people working at the counter first thing in the morning. The staff offered excellent customer service but the wait time was disappointing.

Vicki L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
5.0

Staff was extremely pleasant.

Jon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMRANJIT S. 
Clasificación:
4.0

My experience was great, but the staff assumed I should know how all their processes work. This is the first time in over 10 years that I have rented from U-Haul, so I had no idea how things worked.

Cathi G. 
Clasificación:
5.0

I reserved a truck dolly but I didn't receive one as there wasn't one available which made my move difficult.

Rebecca R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TARIQ A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen M. 
Clasificación:
5.0

I love the customer service that I was given. Very friendly!

Wanda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra K. 
Clasificación:
5.0

We were very impressed with the staff - very friendly and helpful. We were a little unsure about how many containers to rent because our items were in a single car sized storage unit and this was not one of the options to choose from but U-Haul made it easier with their policy of not charging for unused containers. Turns out we DID need two.

Janet T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

There are Too many signatures and required questions when picking up the rental. I want to sign once and get on my way.

Jeb L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE W. 
Clasificación:
1.0

I was given 3 different trucks because of various issues with maintenance . They over charged me and I had to go in and fix it.

Breanna D. 
Clasificación:
5.0

Everything was great. It was well maintained,very clean. The employees were curious and helpful.

JOHN B. 
Clasificación:
5.0

Easy, fast, friendly, reasonably priced. Excellent experience

Jordan A. 
Clasificación:
1.0

The employees are not friendly and do everything they can to avoid interaction with customers. When we returned the truck we were still charged a fee after filling the tank, coming in under our estimated mileage and before our time limit had expired. Poor customer service all around!

Carla H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rosario R. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAMELA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES V. 
Clasificación:
5.0

Excellent customer service from everyone I encountered at this location

Renee C. 
Clasificación:
5.0

Very friendly and helpful service from the lady and gentlemen at this location!!

Monica W. 
Clasificación:
5.0

Very professional staff and the location is also excellent.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose S. 
Clasificación:
4.0

El cliente no dejó un comentario.

frank S. 
Clasificación:
5.0

Everything was easy, clean and satisfactory!

Johnna A. 
Clasificación:
5.0

El cliente no dejó un comentario.

FIL T. 
Clasificación:
2.0

Do not rent out broken down trucks. Get better employees I was broke down on the side of the road and the lady I was talking to just kept laughing. The situation was stressful enough I shouldn't of had to deal with that. I didn't even get 5 miles before the truck broke down. Will never use U-Haul again

Jackie T. 
Clasificación:
5.0

Received two trucks for 0 gas that it had gas light on and under the gas level line. Finally received a decent truck with 1/4 tank. I was not going to leave the store with gas that low in tank.

Judy G. 
Clasificación:
4.0

The staff were nice, the truck was okay.

Jennifer P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judi V. 
Clasificación:
5.0

Check in was great. Staff were efficient and helpful. Would definitely recommend.

Laura L. 
Clasificación:
5.0

Have trailers available. Closest trailer was 28 miles away in the opposite direction I was traveling.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara C. 
Clasificación:
5.0

I rent a van for 2 hr and the employee told me I will give you 15 mil for free and anything over that you need to pay . I said thank you .when I get back they changed me for the 15 mil plus more. This is not right . The need to improve the costumer service.

kamal A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah G. 
Clasificación:
5.0

Michelle was very professional and pleasant. She represents the company very well. Odom

Lavonia O. 
Clasificación:
5.0

The staff were super friendly and treated me well. ¡Gracias!

Angela S. 
Clasificación:
5.0

Excellent service by the team

Karen R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kanitra S. 
Clasificación:
5.0

Excellent customer service, After arriving at facility and walking in first impression clean however the young lady behind desk ignored me ,however young lady next to her was so pleasant helpful made it worth it. Cannot remember her name now, she was absolutely wonderful. Definitely will recommend this store.

Nichola R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent P. 
Clasificación:
4.0

Everything/everybody handled everything perfectly. Thank You !

RICK S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Yiqiao L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSE S. 
Clasificación:
5.0

Michelle was just Excellent !!

RONALD B. 
Clasificación:
1.0

Experience was a nightmare, app instructions were inaccurate and employee at location was very rude, dropping off was also a pain app did not register my photos of milage and gas tank i was stuck at the location for 2 hours.

Miguel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

Staff very friendly and helpful

Rick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea R. 
Clasificación:
5.0

The best truck! Best prices and the BEST EMPLOYEES! Everyone was so helpful , super funny and so quick to get me in and out!! I will def use your services again!

Colleen B. 
Clasificación:
5.0

A discount for using your service so much

tanyua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy V. 
Clasificación:
5.0

the staff including Nikki and Alex were very professional and courteous.

Richard S. 
Clasificación:
1.0

The moment I walked in, one of the worker that was working saw me and head noded me to go get help from the other worker so i acknowledge and went that way. Seconds later the other worker basically informed that worker to assist me. So I had to walk back towards him..I asked the worker that was helping me if there was any military discount. He didn't even try to find out and just said "I don't know." I ask how much it would cost if I returned the truck at a different u-haul location and he just said "i don't know but it shouldn't cost too much" Without even bothering to check properly. I also asked how much it would cost me if I decide to keep the truck for another day he said "I don't know but it shouldn't cost too much. Still he was just incompetent or just don't really care to do his job. One or the other it doesn't matter. I will never recommend this location to anyone.

Low S. 
Clasificación:
5.0

Excellent customer service!

Alison E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Soul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kris J. 
Clasificación:
5.0

Check in / return was quick. The guy checking me in was fast, courteous and professional. Thumbs up!

RANDAL I. 
Clasificación:
5.0

The 5'x8' trailer I rented online didn't quite match what I got. The trailer I got did not have the ramp. It all worked out in the end. Otherwise a very pleasant experience. The woman that checked me in was pleasant and knowledgeable.

ERIC N. 
Clasificación:
5.0

Alexandria, did a Great Job!!

RONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Farrokh K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
2.0

Maintain equipment and teach staff to treat customers with respect.

William V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis P. 
Clasificación:
1.0

The place was infested with rats I had to throw away the contents of my whole unit because they were covered in rat feces and urine. I will never give this company my money again

SHEHAB A.  |  Overall Experience 
Clasificación:
1.0

Poor customer support. Facility had no key drop off. Extremely unprofessional. I'll never be using this service again

SHEHAB A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamiko S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B.  |  Overall Experience 
Clasificación:
1.0

I was there for hours trying to get the right storage number that was available, long line, staff was not knowledgeable or trained right, they gave me a card key that till this day doesn’t work right so the alarm sounds every time I access the storage because I don’t have the time or patience to stand in line another hour for them to try and fix it again.

JOSEPH R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Oluwasegun S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

george p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RINA A.  |  Overall Experience 
Clasificación:
5.0

I believe it was the manager, but she was extremely professional and solved all my problems immediately!

CLIFFORD L.  |  Overall Experience 
Clasificación:
4.0

Card reader was not visible. It is not conveniently located. Large trailer was in front of it. I had to have manager show me where it was.

Eleanor M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

RINA A.  |  First Impressions 
Clasificación:
4.0

Each time we've been serviced by Howard, we've not been disappointed. He's knowledgeable, friendly and helpful.

Milissa S.  |  First Impressions 
Clasificación:
2.0

I reserved a 10x15 unit 3 weeks ago, and when I came to the Uhaul store day of move in, my reservation was not found. I lost out on the size storage I needed due to mismanagement of reservation.

Chester W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

george p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Milissa S.  |  First Impressions 
Clasificación:
5.0

you have the best employees from Jose, Shane and all the rest they are the reason i keep on coming back give them my thanks

Rodolfo V.  |  Overall Experience 
Clasificación:
5.0

Hi

Martin V.  |  Overall Experience 
Clasificación:
5.0

Great staff, extremely friendly and helpful, huge clean storage area!

Kristin H.  |  Overall Experience 
Clasificación:
5.0

Very positive experience. U-Box is the way to go!

Thomas R.  |  Overall Experience 
Clasificación:
5.0

The staff was excellent. Jose and Daniel on the phone and Kayla the driver that dropped our uBox was amazing. She navigated the uBox and lift up & down our very steep driveway carefully professionally

don h.  |  Overall Experience 
Clasificación:
5.0

People are so nice

Gerado G.  |  Overall Experience 
Clasificación:
5.0

Everything went smoothly shipping my property across country in a ubox.

Zachary W.  |  Overall Experience 
Clasificación:
1.0

Pods were delivered to home, but no one in office was clear about the price $60-$90 ?beat up and most of them missing the included moving pads. Decided not to use them and they charged us trucking fee

Liz J.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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