El cliente no dejó un comentario.Alexander M.
Customer Reviews for U-Haul Moving & Storage of Natomas
Sacramento, CA 95834
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Important to let customers who rent a dolly on a 10ft truck know that ramps are only available on 15ft and up trucks. Save the customer and agent time from removing rental from invoice.Braderick Q.
Left multiple messages to resolve a problem and no call back very disappointingBill A.
Nothing Do how you treated me Friendly, professional, caring, expertise, kindRamon R.
Although this was not the location I had initially scheduled they were pleasant with my returnRoy H.
Great service. Friendly and courteous. Thank you for your professionalism.Carol D.
Very courteous, polite and helpful.alice C.
El cliente no dejó un comentario.Matthew L.
My U Box was 9 days late, and it was very hard to get support in both the realm of tracking and procedures. will not recommend in the future.philip R.
El cliente no dejó un comentario.MICHELLE D B.
Uhaul trailer was clean but Jesus cleared everything out while I waited. We were doing same day drop off instead of a two day rental. There was nothing anyone could do about the two day rental and price even though I didn't need the trailer but a few hours that day.Jeni D.
El cliente no dejó un comentario.Ruth S.
Overall I had a good experience and everyone I worked with was pleasant and helpful, but I had so much confusion when I tried to change my shipping destination and no one seemed to be on the same page which just made everything more confusing. There should be a way to change the destination online and have that change be reflected on all the paperwork associated with the shipment!Davia K.
El cliente no dejó un comentario.Paul L.
El cliente no dejó un comentario.TONY C.
El cliente no dejó un comentario.Jeffrey D.
El cliente no dejó un comentario.Melissa C.
Alexandria was incredibly helpful and made our experience much better. Originally had a reservation at another location that got canceled and transferred to Natomas. Alexandria helped get us on our way and also handled the refund for the canceled location.Michael R.
El cliente no dejó un comentario.June L.
El cliente no dejó un comentario.Stacey E.
El cliente no dejó un comentario.Xavier M.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.Pio T.
Attentive customer service and knowledgeable employees.JamesDonna R.
El cliente no dejó un comentario.Hugh J.
Check engine light was on and when uhaul was notified they said they would replace it and it â€œshould be fineâ€ for a 500+ mile one way trip!Tahlia N.
El cliente no dejó un comentario.Quinetta G.
Pick was suppose to be at 9am. No one was there to open besides an employee without a key. He was awesome but the next person with a key was not there until 9:40am. We lost time and money with movers waiting. Furthermore, there were 5 parties waiting and 2-3 other customers left after no one showed up. DisappointingSergio H.
Drop off was very easy! Staff on site made the process simple and quick. Wonderful customer service.Cristina P.
El cliente no dejó un comentario.Naeem G.
El cliente no dejó un comentario.Barbara T.
El cliente no dejó un comentario.Marcelino F.
none at this time!ROGER A.
Fantastic experience. Flawless execution.Gontorwon B.
Worked so efficiently and to give me the best send offEllenor H.
El cliente no dejó un comentario.Glenda B.
Great ServiceElisa V.
CJ had great customer service!Roland B.
Great ServiceElisa V.
U-Haul Natomas Representative "CJ" was provided me with Hassle Free Service. I've been renting from U-Haul over 20 years and the Hassle Free Service I received from CJ was Outstanding! I highly recommend this U-Haul location! Thank You CJ from Elizabeth AdamsELIZABETH A.
The outside of the truck was damaged and was very dirtyDANA E.
El cliente no dejó un comentario.Lori P.
El cliente no dejó un comentario.jefferson B.
Please CONTINUE showing forth the professionalism and functionalism that I did indeed receive yesterday while reserving a van and picking-up and returning that vehicle today. Thank you so much, âœŒOut.Julius M.
El cliente no dejó un comentario.Margaret B.
El cliente no dejó un comentario.MICHAEL K.
The drop off was very pleasant the person who picked my car was very helpful and quickRAKESH babu R.
El cliente no dejó un comentario.Ken A.
Please make sure vehicle is prepared for persons to pick up at scheduled Zoom time requested on the reservation. My reservation was scheduled for self-pick up at 7:00am 5/15 and somehow was changed to 9:00am. Complete inconvenience.Kelly H.
The staff is great but the trucks are never clean. When recommending I would have to let the person know that cleaniness is not the strongest point. And if Uhaul is my last resort, it is just because of this issue. It could be an excellent experience if it was not for the filthy (from stick stains to animal hair everywhere). I had to wrap the seats on plastic to be able to seat on it.Marcia D.
El cliente no dejó un comentario.Luvsantseren D.
Happy informative staffRoger I.
Great customer service. Great prices, Easy to pick up and return equipment. Will definitely be back.JUILO C.
The attendant was smoking all the time. Was not professional. While unhooking the trailer, he also took my part of wire and I have to let him know that that was my wire.Harvinder D.
Helpful all the employees I came in contact with. Super respectful and nice. Great customer service. 5 starsKayisha H.
El cliente no dejó un comentario.Jose R.
El cliente no dejó un comentario.kathryn J.
El cliente no dejó un comentario.Fortino M.
El cliente no dejó un comentario.Estelle J.
Company policy, ethics, and morals...I was supposed to return the truck with quarter tank full of gas but got distracted by a phone call and inputted twice as much gas. With gas being expensive it's nice for a company to alter their policies with changing market conditions. I was not able to get a credit or refund for the extra gas I put in the truck. Neither did I get a future credit. Nothing the local people at the location could do. Time to update the policies in changing market conditions. We all know what happened to Block Buster in the 2000's.Harish K.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.DANNY D.
El cliente no dejó un comentario.Alexis H.
El cliente no dejó un comentario.Cindie R.
Employees were friendly. Easy in and out. No problems.David F.
Have more people working at the counter first thing in the morning. The staff offered excellent customer service but the wait time was disappointing.Vicki L.
El cliente no dejó un comentario.Eric C.
Staff was extremely pleasant.Jon R.
El cliente no dejó un comentario.SIMRANJIT S.
My experience was great, but the staff assumed I should know how all their processes work. This is the first time in over 10 years that I have rented from U-Haul, so I had no idea how things worked.Cathi G.
I reserved a truck dolly but I didn't receive one as there wasn't one available which made my move difficult.Rebecca R.
El cliente no dejó un comentario.TARIQ A.
El cliente no dejó un comentario.Maureen M.
I love the customer service that I was given. Very friendly!Wanda S.
El cliente no dejó un comentario.Sandra K.
We were very impressed with the staff - very friendly and helpful. We were a little unsure about how many containers to rent because our items were in a single car sized storage unit and this was not one of the options to choose from but U-Haul made it easier with their policy of not charging for unused containers. Turns out we DID need two.Janet T.
El cliente no dejó un comentario.James P.
There are Too many signatures and required questions when picking up the rental. I want to sign once and get on my way.Jeb L.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.STEVE W.
I was given 3 different trucks because of various issues with maintenance . They over charged me and I had to go in and fix it.Breanna D.
Everything was great. It was well maintained,very clean. The employees were curious and helpful.JOHN B.
Easy, fast, friendly, reasonably priced. Excellent experienceJordan A.
The employees are not friendly and do everything they can to avoid interaction with customers. When we returned the truck we were still charged a fee after filling the tank, coming in under our estimated mileage and before our time limit had expired. Poor customer service all around!Carla H.
El cliente no dejó un comentario.Rosario R.
El cliente no dejó un comentario.PAMELA P.
El cliente no dejó un comentario.JAMES V.
Excellent customer service from everyone I encountered at this locationRenee C.
Very friendly and helpful service from the lady and gentlemen at this location!!Monica W.
Very professional staff and the location is also excellent.John K.
El cliente no dejó un comentario.jose S.
El cliente no dejó un comentario.frank S.
Everything was easy, clean and satisfactory!Johnna A.
El cliente no dejó un comentario.FIL T.
Do not rent out broken down trucks. Get better employees I was broke down on the side of the road and the lady I was talking to just kept laughing. The situation was stressful enough I shouldn't of had to deal with that. I didn't even get 5 miles before the truck broke down. Will never use U-Haul againJackie T.
Received two trucks for 0 gas that it had gas light on and under the gas level line. Finally received a decent truck with 1/4 tank. I was not going to leave the store with gas that low in tank.Judy G.
The staff were nice, the truck was okay.Jennifer P.
El cliente no dejó un comentario.Judi V.
Check in was great. Staff were efficient and helpful. Would definitely recommend.Laura L.
The place was infested with rats I had to throw away the contents of my whole unit because they were covered in rat feces and urine. I will never give this company my money againSHEHAB A. | Overall Experience
Poor customer support. Facility had no key drop off. Extremely unprofessional. I'll never be using this service againSHEHAB A. | First Impressions
El cliente no dejó un comentario.Tamiko S. | Overall Experience
El cliente no dejó un comentario.CHRISTOPHER B. | Overall Experience
I was there for hours trying to get the right storage number that was available, long line, staff was not knowledgeable or trained right, they gave me a card key that till this day doesn’t work right so the alarm sounds every time I access the storage because I don’t have the time or patience to stand in line another hour for them to try and fix it again.JOSEPH R. | First Impressions
El cliente no dejó un comentario.Edward J. | Overall Experience
El cliente no dejó un comentario.Oluwasegun S. | Overall Experience
El cliente no dejó un comentario.george p. | Overall Experience
El cliente no dejó un comentario.RINA A. | Overall Experience
I believe it was the manager, but she was extremely professional and solved all my problems immediately!CLIFFORD L. | Overall Experience
Card reader was not visible. It is not conveniently located. Large trailer was in front of it. I had to have manager show me where it was.Eleanor M. | Online Move In
El cliente no dejó un comentario.RINA A. | First Impressions
Each time we've been serviced by Howard, we've not been disappointed. He's knowledgeable, friendly and helpful.Milissa S. | First Impressions
I reserved a 10x15 unit 3 weeks ago, and when I came to the Uhaul store day of move in, my reservation was not found. I lost out on the size storage I needed due to mismanagement of reservation.Chester W. | First Impressions
El cliente no dejó un comentario.george p. | First Impressions
El cliente no dejó un comentario.Milissa S. | First Impressions
you have the best employees from Jose, Shane and all the rest they are the reason i keep on coming back give them my thanksRodolfo V. | Overall Experience
HiMartin V. | Overall Experience
Great staff, extremely friendly and helpful, huge clean storage area!Kristin H. | Overall Experience
Very positive experience. U-Box is the way to go!Thomas R. | Overall Experience
The staff was excellent. Jose and Daniel on the phone and Kayla the driver that dropped our uBox was amazing. She navigated the uBox and lift up & down our very steep driveway carefully professionallydon h. | Overall Experience
People are so niceGerado G. | Overall Experience
Everything went smoothly shipping my property across country in a ubox.Zachary W. | Overall Experience
Pods were delivered to home, but no one in office was clear about the price $60-$90 ?beat up and most of them missing the included moving pads. Decided not to use them and they charged us trucking feeLiz J. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
We have the largest selection in the industry!